Interviews: 10th June

The Legacy Administration Officer (known to the business as Legacy Case Officer) helps people with sight loss to live the life they choose by providing an accurate and efficient service to process legacies in line with legislation, policy and best practice contributing to a high-income source for the organisation.

This role is 9am to 5pm, Monday to Friday, 35 hours per week, with 26 days paid holiday (excluding bank holidays) a year. As a charity, we’re always keen to support flexible working as best we can. We offer a generous pension scheme, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.

More details about this role, the Organisation and the recruitment process can be found in the attached candidate pack and job description.

We reserve the right to close adverts earlier than the closing date.

Candidate requirements

To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;

Essential
• Proven experience of complex administrative work including managing casework.
• Basic understanding or demonstrable ability to learn and understand law pertaining to Wills, Taxation, Probate, Trusts, Property, Charities, the rules governing contentious and non-contentious Probate law and the IOF Code of Practice.
• High degree of sensitivity and emotional intelligence required to interact appropriately with those who have recently been bereaved.
• Strong analytical, problem solving and investigation skills.
• Ability to assess risk against benefit to reach a well-rounded conclusion.
• High organisational skills with the ability to maintain a number of projects simultaneously.

Desirable
• Previous experience working as a Legacy Case Officer or working within a Legal environment as a paralegal or qualified lawyer.

For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.

If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.

How to apply

Applications need to be made using the online application form, accessed using the ‘apply’ button above.

As part of your application ensure you provide to evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.

The system has a one-hour time limit. We would advise you to complete your answers separately and copy and paste into the online form once finalised.

If any mandatory fields are missed, a pop-up box will appear at the top of the page advising which sections require completion.

Please note that you’ll have to upload a CV as this is a mandatory requirement as part of our Safer Recruitment Policy.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If there is not enough space in your application form to provide this information, please ensure you upload additional documentation containing the additional detail.

Diversity
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. We encourage applications from people with disabilities as they are currently under-represented in the organisation and guarantee an invitation to interview for all applicants with disabilities who demonstrate, within their application form, sufficient evidence to meet the essential criteria for the job.

Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

Do you want to feel rewarded for the work that you do?

Then come and join Ambitious College because together we can make the ordinary possible for children and young people with autism each and every day.

What would you be doing?

As a Learning & Behaviour Specialist you will be given all the training & resources needed so that your main focus is ensuring the young person you are working with is able to achieve their goals and aspirations.

You will be valued as an expert within your field of work and allowed the creative space to deliver person centered lesson plans as appropriate. You will be able to use your initiative when working with learners to adapt to new approaches that ensure positive outcomes for the learner.

If you are empathetic, caring and dedicated to putting children and young people with autism at the heart of what you do every day then we want to hear from you.

Who are Ambitious College?

Ambitious College is part of Ambitious about Autism, the national charity for children and young people with autism. We currently have two college campuses in North and West London providing services and support to young people with Autism. We are very proud of the work that we do and all of our learners achievements. We are an Ofsted ‘Good’ provision and received the Natspec Award in 2020 for ‘Wellbeing & Mental Health’, we are also nominated for the Natspec ‘Home Learning’ award 2021. We understand the importance of ensuring the wellbeing of our employees whether you work in a classroom or outside of one.

We are proud to say that we continued to support our learners and their families throughout the pandemic. We ensured that all our learners and staff had the resources needed to continue delivering an outstanding service to our learners and their families.

Should you apply for this role?

If you are experienced at working with someone with Autism on a 1:1 basis, then you can join our experienced hired career pathway. If you are someone who is part-qualified or qualified by experience then you should also apply as there is something for everyone who can demonstrate they share the same values as we do.

What do I get in return?

The chance to make a real difference to a child or young persons life outweighs what we can offer financially. That being said we offer a competitive annual salary and excellent wellbeing programmes, and opportunities to meet staff across the organisation.

We have a wide range of CPD opportunities to give you the chance to explore career pathways. Other benefits include; physiotherapy for all staff, on-site parking, annual recognition awards, Employee Assistance Programme, season ticket loans and discounts.

Further details:

• We are accepting applications to join us both during this this academic year and to start in August 2021, for our 2 week training programme.
• If you would like an informal chat with one of the members of our people team, please do not hesitate to contact us - you can find our contact details within the recruitment pack attached. 

Ambitious about Autism is fully committed to equality of opportunity and diversity and we welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.

We are looking for someone passionate about supporting young people to work with colleagues and a team of volunteers, to reduce hospital re-admissions for violence, primarily through beginning a relationship with patients at a "reachable moment" when they are in the emergency department at Wexham Park Hospital. They will continue to support the young person/young adult in the community, helping them to access the services and support they need to reduce their risk of harm in the future.

This is a challenging and exciting role, providing the post-holder with the opportunity to make a profound difference to young people's lives, directly, via supporting volunteers and through multi-agency partnership working.

Do you want to feel rewarded for the work that you do?

Then come and join Ambitious College because together we can make the ordinary possible for children and young people with autism each and every day.

What would you be doing?

As a Learning & Behaviour Specialist you will be given all the training & resources needed so that your main focus is ensuring the young person you are working with is able to achieve their goals and aspirations.

You will be valued as an expert within your field of work and allowed the creative space to deliver person centered lesson plans as appropriate. You will be able to use your initiative when working with learners to adapt to new approaches that ensure positive outcomes for the learner.

If you are empathetic, caring and dedicated to putting children and young people with autism at the heart of what you do every day then we want to hear from you.

Who are Ambitious College?

Ambitious College is part of Ambitious about Autism, the national charity for children and young people with autism. We currently have two college campuses in North and West London providing services and support to young people with Autism. We are very proud of the work that we do and all of our learners achievements. We are an Ofsted ‘Good’ provision and received the Natspec Award in 2020 for ‘Wellbeing & Mental Health’, we are also nominated for the Natspec ‘Home Learning’ award 2021. We understand the importance of ensuring the wellbeing of our employees whether you work in a classroom or outside of one.

We are proud to say that we continued to support our learners and their families throughout the pandemic. We ensured that all our learners and staff had the resources needed to continue delivering an outstanding service to our learners and their families.

Should you apply for this role?

If you are experienced at working with someone with Autism on a 1:1 basis, then you can join our experienced hired career pathway. If you are someone who is part-qualified or qualified by experience then you should also apply as there is something for everyone who can demonstrate they share the same values as we do.

What do I get in return?

The chance to make a real difference to a child or young persons life outweighs what we can offer financially. That being said we offer a competitive annual salary and excellent wellbeing programmes, and opportunities to meet staff across the organisation.

We have a wide range of CPD opportunities to give you the chance to explore career pathways. Other benefits include; physiotherapy for all staff, on-site parking, annual recognition awards, Employee Assistance Programme, season ticket loans and discounts.

Further details:

• We are accepting applications to join us both during this this academic year and to start in August 2021, for our 2 week training programme.
• If you would like an informal chat with one of the members of our people team, please do not hesitate to contact us - you can find our contact details within the recruitment pack attached. 

Ambitious about Autism is fully committed to equality of opportunity and diversity and we welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check.

Job Title: Patient, Family and Carer Support Team Manager

Hours: 37.5 hours 

Salary: £52,520.00 plus on-call allowance

Location: Farnham with flexible homeworking 

We are working in partnership with a highly respected hospice, who provide care for adult patients, and their families, living with cancer or another terminal illness across West Surrey and part of North East Hampshire. The charity is seeking to appoint a Patient, Family and Carer Support Team Manager, to provide team leadership and management support, for the delivery of responsive high-quality care to patients with advanced illness, their carers and relatives at home, or on the In-patient Unit. The multiple discipline team includes counselling, psychology, social work, patient welfare, chaplaincy, pastoral support, and volunteer home support. The postholder will be a member of the Senior Clinical team and will lead projects relating to inclusion and access. They will also be an ambassador for partnership working within the health, social care and the voluntary sector.

The successful individual will need to demonstrate:

• A qualified health care professional, for example Social Worker, Nurse, Counsellor
• A breadth of experience of working at a senior level and of managing multi-professional teams in a clinical environment
• Experience of budget management
• Experience of service delivery
• Experience of working to support inclusion, diversity and improve access to services
• An understanding of end-of-life care, from personal or professional experience

We are seeking a strategic, approachable, pro-active team leader. They will be empathic to the needs and development of their multi-professional teams, with the ability to manage and lead by example. Advanced communication and interpersonal skills are vital. 

If you feel you have the skills and experience to succeed, please submit your CV, to Katherine Anderson-Scott, Recruitment Consultant, Charisma Charity Recruitment. 

Quote our reference JO2841.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Closing date: Tuesday 1st June 2021

However, due to the nature of the role, please apply as soon as possible to avoid disappointment.

Home-Start Elmbridge (HSE) is seeking to recruit a full-time Charity Project and Support Officer who will be responsible to the Scheme Manager.  The successful applicant will be responsible for the social media profile of HSE across a number of platforms, therefore you should have excellent digital engagement skills.  Additionally, you will need database experience, admin and organisational skills to provide administrative and planning support to the HSE team.

Home-Start Elmbridge is a voluntary organisation committed to promoting the welfare of families and children. The Scheme organises events and groups to provide family support.  Primarily HSE runs a weekly volunteer support service which provides friendship and practical help to families in their own homes. The service helps to prevent family crisis and breakdown.

A good standard of education (GCSE, and relevant administration qualifications), together with sensitivity, ability to maintain and respect confidentiality and excellent communication skills are essential. You should understand and be committed to the role of the voluntary sector and Home-Starts objectives, be able to work in a small team and demonstrate the ability of taking initiative. Use of your own car (expenses paid) may be necessary. An enhanced disclosure check will be required.

Knowledge & Learning Manager - Nature Based Solutions

£37,679pa

Woking, Surrey, GU21 4LL

The scale of the challenge facing nature requires game changing programmes. These need to deliver transformative change at scale and need to contribute to the triple challenge of restoring nature, tackling dangerous climate change and supporting sustainable development. To tackle these issues, we are building a new team to deliver an exciting novel corporate partnership and associated global programme.

This exciting new launch has created a unique opportunity for an expert in knowledge management in the nature-based solutions (NBS), conservation, environmental or development sectors to join us as Knowledge & Learning Manager.

As Knowledge & Learning Manager, you will play a key role in ensuring effective knowledge management and learning across the programme, with a particular focus on Nature Based Solutions (NBS) as part of an ambitious new NBS Accelerator established under the partnership. We will look to you to develop knowledge mapping and a stakeholder map and engagement strategy as well as design and facilitate a programme of learning across an international portfolio of NBS projects. You will also write and commission knowledge products to share learning at key events and international conferences in line with our ambitions to drive a step-change in the understanding and acceptance of NBS worldwide. Important, will be the ability to work with stakeholders to summarise lessons learnt into compelling reports, practice notes, primers and papers.

You must have knowledge and an understanding of Nature Based Solutions / conservation / international development/ climate change adaptation initiatives and been involved designing and implementing multi-stakeholder projects. Expert at providing training and facilitating peer learning, you will be used to producing grey and/or academic literature and managing report production and dissemination too.

A confident communicator, you will also be good at prioritising your workload and building strong external relationships.

If you have the talent to ensure the NBS Accelerator meets its aims, we would love to hear from. Please visit our website via the link, complete the online registration and submit a copy of your up-to-date CV with the Supporting Statement highlighting what makes you a good fit for us.

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you.  Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose.  We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

Reports to:Press and Communications Manager

Based at:School Food Matters, The Bridge, 7b Parkshot, London, TW9 2RD

Working Hours: 3 days per week, flexible

Salary:£30,000-32,000 FTE depending on experience, equating to £18,000-£19,200 for 0.6 FTE

Pension:School Food Matters matches pension contributions at 5% of pensionable earnings

Holiday:19 days including bank holidays that fall on working days

Contract:Permanent

About School Food Matters

School Food Matters (SFM) exists to teach children about food and to improve children’s access to healthy, sustainable food during their time at school. We provide fully funded food education programmes to schools.  Our experience delivering these programmes informs and strengthens our campaigns, bringing the voices of children, parents and teachers to government policy.

We are enjoying a period of rapid growth and want to share our stories with a wider audience. Our new strategy describes five priorities for 2020-2025; the first is to grow our profile to improve our charity’s ability to influence government policy. The Press and Communications Officer will support the Press and Communication’s Manager and work with our Policy and Social Media Officers.

Job Purpose

• To help make SFM the destination for media as the voice for food in schools
• To help implement a communications and social media strategy for School Food Matters
• To help increase media coverage for our work across all platforms (press, TV/Radio, digital)
• To help increase engagement on social media by 100%
• To track media activity and produce quarterly reports for trustees with Press & Communications Manager

Key Tasks include

• Seeking out and submitting applications for awards to celebrate the work of our charity
• Writing editorial, case study and blog content as needed
• Helping to boost our social media with particular focus on LinkedIn, Twitter, Facebook and Instagram
• Diary planning to make best use of events and media moments to highlight our work in the media
• Helping to maintain up-to-date and accurate records of media contacts
• Coordinating any video production or visual content across all SFM’s projects
• Working closely with the Press & Communications Manager on media campaigns
• Maintaining the ethos of the charity and positively promoting our work at all times
• The Press and Communications Manager will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time.  Therefore, being flexible and approaching the job with an open and positive mindset is essential!

Person Specification

Essential

• Exceptional oral and written communication skills in fluent spoken and written English, with strong attention to detail and the ability to translate complex data and policies into accessible language and engaging stories and communication materials
• Experience of getting media coverage and established contacts with media outlets/journalists/bloggers
• Knowledge of issues around school food, children’s health and food education
• Ability to work independently, with high levels of self-motivation
• Good project management, time management and organisational skills and the ability to work under pressure and to meet deadlines
• Energy, enthusiasm, creativity and tenacity

Desirable

• Experience of working within a network or coalition of campaigning organisations
• Digital campaigning and social networking skills

The Eikon Charity is a leading Surrey charity supporting children and young people to overcome difficulties, manage their wellbeing and become resilient, enabling them to develop into confident adults who contribute positively to their communities.

We are looking for people with passion and expertise to drive the charity forward.

Main purpose of Job

Consistently tell The Eikon Charity’s story in a clear, concise, compelling way, coordinating marketing and communications activity across the charity, advising and supporting colleagues in all teams, and creating high quality content and copy that gets results.

Key responsibilities:

• Research, coordinate, schedule and monitor an annual communications plan
• Oversee external communications, providing guidance to staff, setting and monitoring quality standards and ensuring consistent application of our brand
• Work across the charity to identify, create and publish content that is clear, concise and paints a compelling picture of why we exist, work we do and results we’re seeing
• Create social media, newsletter and web content, monitoring performance, learning and improving results, and reporting monthly on performance to the senior team
• Work closely with the Digital Marketing Executive to ensure we make effective, coordinated use of digital and that campaigns align with strategy and annual plan
• Write content for regular press releases and develop relationships with local media
• Edit and proofread key external communications and ensure all staff follow guidelines for writing published content
• Oversee subscriber lists in Mailchimp and our CRM, ensuring we comply with all legislation, follow best practice, and provide a rewarding experience for subscribers
• Ensure that we manage all marketing, fundraising and schools data in compliance with the GDPR, PECR, and DPA
• Manage external writers and designers as needed
• Lead on and manage key projects such as the charity’s Annual report and Accounts
• Ensure strict adherence to safeguarding policies and that we have full, informed, written consent when using a young person’s data in external communications

We are seeking a Volunteer Coordinator to be responsible for co-ordinating all of the volunteering opportunities within our Rehoming Centre's operations.

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 9,000 dogs; we never put a healthy dog down.

Our rehoming centres house thousands of dogs each year until they are able to find a loving new home and the success of our centres wouldn’t be possible without our dedicated team of staff and volunteers; there is a real family-community within each of our centres. Come rain or shine, our team are out in all weathers to make sure the dogs have the best possible life. Dealing with thousands of visitors each month, our rehoming centres are the face of Dogs Trust and we pride ourselves on our staff providing the very best in customer service.

In this role you will recruit, select and induct new volunteers, providing support throughout their volunteer journey with us. As part of the wider Dogs Trust volunteering strategy, you will play a key role in ensuring best practice is followed, achieving high volunteer standards. A strong relationship manager, you’ll build relationships with staff across the centre, the Volunteering Development team and the wider organisation to deliver an excellent volunteer experience. Where volunteers are shared across services, you will liaise with the Supporter Relations Officer, over occasional volunteer support for fundraising activities, the Home from Home Coordinator in support of our home fostering service and, where appropriate, with the local Dogs Trust Charity Shop Managers over any volunteers shared between the shops and the rehoming centre.

The successful candidate will have a good understanding of customer care and the role of volunteers in an organisation, including their integration, management and motivation. You'll have excellent communication skills, both written and verbal, and strong leadership skills with ability to engage and work effectively with large groups of people with varying backgrounds and skill levels. You will also have a positive attitude, methodical approach to work with the ability to work under your own initiative. But above all a passion and commitment to work and the goals of Dogs Trust.

A full, manual, UK driving licence is also required.

To apply for this position, please send your CV and cover letter explaining your interest in and suitability for the role by clicking the APPLY NOW button.

Challenge Fundraising Officer

Are you passionate about creating opportunities for others to test their limits in the name of fundraising? Does overseeing challenges within the UK and overseas sound like your dream role?

We have a fantastic opportunity for a Challenge Fundraiser to work as an important contributor to the charity’s ambitious growth objectives.

At the heart of the organisations ministry is a relentless passion to act on faith and empower every child left vulnerable by poverty. The work is Christ centred, child focused, and church based.

Position: Challenges Fundraising Specialist

Location: Home based or from our office in Fleet Hampshire

Salary: Within the grade £28,100 to £34,000 pa

Hours: 35 hours per week over a flexible working pattern

Benefits: Enhanced pension scheme with 10% employer contribution, equivalent of 5 normal working weeks' annual leave a year, plus normal bank holidays, Dental Insurance, Income Protection and Group Life cover on appointment.

Closing Date: 10.00am 31st May 2021

Interview Date: Interviews via ZOOM w/c 14th June 2021

About the Role

As the Challenges Fundraising Specialist you’ll work across the partnerships directorate to lead and grow the Challenges community here in the UK and for the overseas challenge trips. You will work proactively and innovatively to manage existing challenge initiatives as well as setting up new and exciting opportunities for supporters to test their limits in the name of fundraising.

Responsibilities include

• Actively maintain and promote the charity’s ethos and values.
• Lead the Challenges pathway, supplying fulfilling experiences for participants and delivering success.
• Efficient management and reporting of challenge events programme.
• Work within the Volunteering unit.
• Manage and develop challenge events programme in the UK & overseas.

About You

To flourish in this role, you’ll need:

• Previous experience of engaging and motivating individuals with infectious enthusiasm, preferably with Challenge Participants
• Good project management skills
• Professional experience working with volunteers including recruitment, induction, and training
• Experience of contributing to and delivering on strategic fundraising plans
• Experience working in a customer relations role with the ability to sell the vision whilst remaining informative, supportive, and empathetic.
• Experience in a results-driven organisation
• Core office/administrative skills. You must be fluent in English and competent in written and numerical work, with experience of basic office systems such as Microsoft Office
• Educated to at least A level standard and/or be able to show relevant work-based experience in a results driven organisation

We need you to be…

Personally, committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practising Christian, in order to promote the charity’s ethos and help others to experience, explore and express the faith-based motivation of our work.

Please note the charity can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may have experience in areas such as Challenge, Challenge Fundraising, Challenge Fundraiser, Challenge Fundraising Officer, Challenge Fundraising Coordinator, Challenge Fundraising Executive, Challenge Fund, Programme, Community, Partnerships, Partnerships Manager, Partnerships Fundraising, Fundraising Officer, Fundraising Specialist, Fundraising, Fundraiser, Regional Fundraiser, Church, Faith, Christian, Charity.

Buckinghamshire Mind works to support and represent people with mental health problems living across the county. We tackle stigma and discrimination head-on. We support our service-users to live safe, purposeful and fulfilled lives in our communities. We believe in their recovery and are hopeful about their future. Working together with national Mind we will not give up until everyone in our community gets the respect and help they need.

Post Title: Safe Haven Team Lead (High Wycombe)

Reports to: Crisis Service Manager

Salary: £26,000 per annum FTE pro-rata (£23,189 pa actual)

Contract: Permanent

Hours of Work: Part Time: 31 hours per week

Saturday, Sunday, Monday and Tuesday 6pm – 1am (with 30-minute break)

Additional 5 admin hours per week (flexibility on days and work base)

Holidays: 25 days holiday, 2 wellbeing days, plus bank holidays per annum, pro-rata

Probationary Period: Six Months

Place of Work: High Wycombe (occasionally Aylesbury dependent on service need)

ABOUT SAFE HAVEN

The Safe Haven offers a welcoming, safe, friendly and non-stigmatising environment for people to access in times of out-of-hours crisis’ and as an alternative to A&E, or secondary mental health care. It offers a safe place for emotional support, resilience building and person-centered support. Its aim is to deliver the following key outcomes: -

• To provide a warm and welcoming environment for those people facing out-of- hours mental health crisis’
• Treat service users with respect and provide personalised support focused on individual need.
• To prevent the escalation of a mental health crisis and thereby reduce A&E attendance and avoid hospital admissions.
• To provide service users with a calming alternative to emergency departments.
• To raise service user awareness of alternative mental health services appropriate to personal need and circumstances and encourage their use to improve longer term mental health and well-being and reduce social isolation.
• To increase the independence and self-management skills of those people accessing the service.

PURPOSE OF THE ROLE

Due to expansion of our Bucks Safe Haven Crisis Support Service, we are recruiting for a Safe Haven Team Lead.

To manage and motivate High Wycombe-based Buckinghamshire Mind Safe Haven Workers.

To provide vision and high-quality line management, support and supervision to the staff team, in addition to working collaboratively as part of the Buckinghamshire Mind Operational Management Team.

SUPERVISION, TRAINING AND SUPPORT

• Supervision is provided by the Crisis Services Manager on a regular basis.
• Buckinghamshire Mind has a system of annual appraisals.
• Buckinghamshire Mind is committed to training and allocates training according to a clearly defined annual training needs analysis.
• Buckinghamshire Mind is a Mindful Employer.

KEY RESPONSIBILITIES

Operational and Line Management

• Overall line management responsibility for the successful delivery and smooth running of Safe Haven in High Wycombe.
• Coach and support Safe Haven workers in their provision of high-quality advice and emotional support to individuals who are referred to the service.
• Supervise and offer guidance to the Safe Haven Workers around therapeutic and wellbeing focused interventions for those service users in emotional distress.
• Ensure that effective risk assessment and safety planning is carried out.
• Liaising with the Crisis Service Manager to manage more complex operational issues within the service.
• Lead and support practice development within the team and provide mentoring to team members as required.
• To act as a source of support, advice and expertise to staff on matters of Safeguarding and making appropriate referrals by liaising with the designated Buckinghamshire Mind Safeguarding lead. 
• In line with Health & Safety regulations ensure all staff undertakes safe working practices and that all Health & Safety checks are carried out and reported on in a timely manner.
• Communicate effectively with other team members ensuring that relevant information is passed on appropriately.

Quality and Monitoring

• Ensure data and qualitative information is collected and collated, as required and directed by the Crisis Services Manager.
• Ensure that the service is effectively informed by service user feedback with established links to the Buckinghamshire Mind Service User Council.
• Keep up to date with best practice and contribute to the continuous improvement of the service 
• Monitor the quality of the service and ensure appropriate data is collected (in line with GDPR) to monitor outputs and outcomes.

Partnership Working

• Work collaboratively with Oxford Health NHS Foundation Trust staff to support, develop and promote both the Safe Haven services.
• Establish excellent working relationships with out-of-hours services such as Emergency Services, Crisis Teams and GPs, around inward and outward referrals.
• Follow up with other agencies if additional support is required for the service user accessing the Safe Haven.

Other

• Perform all other duties as may reasonably be expected by your line manager.
• To work within Buckinghamshire Mind’s policies and procedures including Performance Management, Confidentiality, Safeguarding, Equal Opportunities, Service User Involvement, Health and Safety and Professional Boundaries.
• To keep informed about other projects, events and related issues regarding Buckinghamshire Mind.
• To prepare for supervision and use it effectively.
• To keep line manager up to date and informed.
• To work in a flexible way to take on other responsibilities as appropriate.

VERY IMPORTANT:  Applicants should send their CV’s along with a covering letter which outlines how you feel your skills and experience meets the requirements of the role. The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made.

NOTE: The post holder will be an employee of Buckinghamshire Mind but will also be given an honorary Oxford Health contract to access premises and read and upload patient notes.

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

PERSON SPECIFICATION

The person specification seeks to define a person most likely to be suited to the job of Safe Haven Team Lead.  Candidates are required to meet all the essential Conditions listed.  E = essential criteria; D = desired criteria.  Reference to both Conditions and Requirements in completing your application form will help in selecting candidates for interview.

Requirements

• Excellent team management skills and a high level of ability to support and supervise staff. (E)
• Ability to respond calmly and effectively to high risk situations which may include self-harm or suicide ideation. (E)
• Proven experience of providing an adult mental health support service. (E)
• Knowledge and experience of supporting people with mental health problems to increase their independence and to develop self-management strategies (E)
• Experience responding to emotional crisis, safety planning and suicide response/prevention (E)
• High level of ability to develop and deliver a high-quality service (E)
• High level of ability to develop positive and constructive relationships with external agencies. (E)
• Ability to support and coach staff to develop boundaried therapeutic relationships with vulnerable adults. (D)
• Knowledge and understanding of the relevant statutory authorities including NHS and social care. (D)
• Ability to prioritise your own workload and manage time effectively. (E)
• Good level of IT skills including Microsoft Office and Outlook (E)
• Excellent verbal communication and interpersonal skills (E)
• Background in mental health (E)  

Values

• Supports the aims and work of Buckinghamshire Mind (E)
• Maintains strict confidentiality concerning all Buckinghamshire matters (E)
• A positive attitude towards people with mental health problems, in particular people’s ability to develop and change. (E)
• Strong commitment to equal opportunities and diversity. (E)

Interpersonal skills

• To communicate appropriately and effectively with service users who may sometimes be in distress. (E)
• Demonstrate effective teamwork and coaching. (E)
• To recognise, challenge and be responsive to stigma and discrimination of all kinds. (E)
• To represent the organisation in a professional and appropriate manner at all times. (E)
• To work creatively, looking at new possibilities, bringing new ideas to the team and respond appropriately to the needs and views of both current and potential service users. (D)

Employee Benefits

• 25 days annual leave plus bank holidays and 2 wellbeing days pro rata
• Training and development opportunities
• Sodexo employee benefits - access to a portal with discounts on supermarket shops, holidays, high-street shops, days out, cinema and gym membership
• Cycle to work scheme
• Employee Assistance Programme – free professional confidential counselling
• Childcare vouchers
• Annual leave purchase scheme
• Flu vaccinations
• Free eye tests
• Pension: Auto Enrolment (currently 5% employee contribution, 3% employer contribution)

Applications: Please send –

CV and Supporting Statement.  Your Supporting Statement should explain how your skills and experience meet each of the requirements detailed in the Person Specification.

The short-listing panel make their decisions based on this information and no assumptions about your skills or experience will be made.

Applications will be reviewed on an ongoing basis, therefore please apply as soon as possible.

Buckinghamshire Mind is an Equal Opportunities employer. We welcome applications from all sections of the community. Any offer made relating to this post will be subject to satisfactory references and a satisfactory enhanced DBS check.

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Deadline for applications: 24 May 2021.

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