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International Organization for Migration, London (Hybrid)
£120,000 per year (net but employee pays Primary NI and pension)
Posted today
Abandon Normal Devices, Remote
£7,600 annual fixed fee (inclusive of VAT)
Posted 1 week ago
Independent Age, London (Hybrid)
£34,493 per year
This role requires a proactive and results-oriented individual to provide expert marketing support across a range of projects.
Posted 1 week ago
The Royal Marsden Cancer Charity, Sutton (On-site)
£25,650 per year
We’re looking for a highly organised and proactive individual to join our team as the Individual Giving Assistant – Supporter Acquisition.
Posted 1 week ago Apply Now
Spitalfields Crypt Trust, London (On-site)
£60,000 per year
Posted 1 day ago Apply Now
Closing in 7 days
St Giles Trust, Islington (On-site)
£30,000 pa with potential for higher offer for exceptional candidates + excellent benefits
Posted 2 days ago
Royal British Legion, City of London (On-site)
£44,181 to £46,272 per annum, pro rata (Inclusive of London Supplement)
Posted 1 day ago
Page 17 of 41
London, Greater London (On-site) 16.21 miles
£27,864 - £29,500 per year
Full-time
Temporary (6 month, fixed term)
Job description

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are: Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK with 77 million visits every year.

We are currently looking for a Visitor Support Officer to join us on a seasonal basis from June to November, working 36 hours per week (Monday to Friday).

The Benefits

  • £27,864- £29,500 per annum, pro rata, depending on experience.
  • 26 days' annual leave plus public holidays
  • Pension scheme (3% employee contribution; up to 10% employer contribution)
  • Private medical insurance and healthcare cash plan
  • Employee assistance programme and access to mental health first aiders
  • Learning and development opportunities
  • Cycle to work scheme
  • Offices in a beautiful location

This is a fantastic opportunity for a customer-facing professional to join our amazing organisation and work in some of London’s most iconic spaces.

You’ll discover a warm and welcoming work environment alongside a great range of health & wellbeing benefits, reward schemes and learning and development opportunities to ensure you’re equipped with everything you need to excel in your role.

In addition to this, you’ll be working in an oasis of green set in the London skyline meaning you’ll have the best of both worlds; all of the advantages of one of the greatest cities on earth as well as the calm and serenity of beautiful parkland.

So, if you want to develop a rewarding career with our prestigious organisation while working in the heart of London, apply today!

The Role

As a Visitor Support Officer, you will provide excellent customer service by triaging and responding to visitor support queries.

Responding to phone calls and emails, you’ll record relevant information and investigate and respond to complaints, escalating where necessary to support a speedy resolution.

Additionally, you’ll ensure our CRM system is updated with visitor correspondence.

About You

To be considered as a Visitor Support Officer, you will need:

  • Experience of working in a customer-facing environment or customer service back office
  • Experience of office IT applications including MS Teams, Outlook, Word & Excel
  • The ability to remain calm and polite under pressure
  • Excellent written and verbal communication skills

Other organisations may call this role Administrative Officer, Administrative Assistant, Visitor Experience Officer, or Customer Service Officer.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you are interested in this unique opportunity as a Visitor Support Officer, please apply via the button shown. Successful candidates will be appointed on merit.

Posted by
The Royal Parks View profile Organisation type Registered Charity Company size 101 - 500

We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

The Royal Parks logo Play
RS1069_TRP Queen Mary's Gardens 37-scr.jpgThe-Royal-Parks-Charity.jpg
Posted on: Thursday, 22 May 2025
Closing date: 05 June 2025 at 14:33
Tags: Administration, Customer support, Environment / Animal, Garden