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University of Oxford - Development and Alumni Engagement, Oxford, Oxfordshire (Hybrid)
£55,636 - £64,228 per annum with possible extension to £70,029 (includes an Oxford University weighting of £1,500 per year (pro rata))
Inviting applications for an exciting new role to lead fundraising for its School of Geography and the Environment
Posted 1 week ago
GamCare, Remote
UK Pay: £29,332. London and Surrounding Counties: £31,914
Posted 5 days ago
St Giles Trust, Multiple Locations (On-site)
£24,000 - £28,000 + excellent benefits
Posted 1 week ago
Vibrance, Bromley, Bromley (On-site)
£14993.00-£27034.00 per year
Posted 6 days ago
Pro-Recruitment Group Ltd, London (Hybrid)
£80173.00 - £93173.00 per annum + Enhanced Pension and Annual Leave
Posted 1 week ago Apply Now
Look Ahead Care Support and Housing, Slough (On-site)
Up to £26208 per annum + Benefits include 25 days Annual Leave etc.
Posted 1 week ago
Page 54 of 66
London (Hybrid)
£28357 Per Annum
Full-time
Permanent
Job description

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.

Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025

About the Role

As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.

Key responsibilities include:

  • Managing incoming calls and emails with professionalism and patience
  • Handling tenancy and responsive repair queries
  • Raising accurate works orders and liaising with contractors
  • Recording and updating resident information
  • Supporting rent payments and signposting financial concerns
  • Assisting with lettings and void processes
  • Responding to complaints and feedback to improve services

About You

We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.

You will bring:

  • Experience in a customer-focused environment with call-handling responsibilities
  • Strong written and verbal communication skills
  • The ability to prioritise a busy workload and stay highly organised
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • A positive, empathetic and solution-focused approach
  • The ability to work collaboratively as part of a team

Knowledge of social housing or property maintenance is an advantage but not essential.

About the Organisation

This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.

Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.

Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP

Posted by
NFP People View profile Organisation type Advertising Agency Company size 6 - 10
Posted on: 05 September 2025
Closing date: 19 September 2025 at 12:00
Job ref: 7669
Tags: Advice / Information, Project Management, Customer Service, Housing, Operations, Customer support, Office Management