Programme manager jobs in liverpool city centre, merseyside

About Us

People’s Economy aims to build the agency and power of people facing injustice and working for social change so that they have the expertise, capabilities and resources to develop their own analysis of how the economic system is a root cause of the injustice they face, develop strategies to change it and then take action with others. Our vision is for a world with economies that meet the needs and priorities of people currently experiencing economic injustice.

About the Role

The Co-Executive Director – Development & Impact will provide joint leadership for People’s Economy, inspiring and driving our team, community and partners to achieve our mission. Their focus is on building and strengthening the organisation by ensuring we have the systems, resources, knowledge and processes in place to scale our programmes and deliver our strategy effectively.

This is a generalist leadership role focused on building organisational capacity rather than holding deep specialist expertise in all areas. The postholder will instead assess what we need to strengthen the systems that support our programmes and make it happen.

We are looking for people who are passionate about addressing economic injustice, bring experience growing mission-led organisations in a values-led way, are committed to shared leadership and are excited about leading our journey to reimagine how we make decisions and distribute power more widely.

Online Open House

Come and meet us! Candidates are invited to attend an information webinar and to meet some of the team (including the other Co-Director) on Wednesday 8th October at 12pm or Thursday 23rd October at 5pm. Both webinars will cover the same content, so there is no need to attend both.

For the full role description, Open House registration information and details on how to apply please visit our website by clicking the 'Redirect to recruiter' button above.

Are you a people person with recruitment and mission experience who can help others discern whether they could serve God with Wycliffe?

Wycliffe Bible Translators currently have around 300 mission partners around the world. But 1.5 billion people are still waiting for a Bible in the language they know best. So we’re looking to grow our number of new mission partners to meet this challenge!

You’ll work in a small friendly mobilisation team, alongside another mission mobiliser, and be comfortable talking to individuals, giving presentations, and using online tools to attract potential enquirers to our mission.

• Salary: £30,000 (pro-rata) + benefits
• Location: Home based or the option of a desk at our office in Oxford
• Terms of appointment: Part-time (up to 22.5 hours per week). 2 year fixed term contract with the potential to become permanent
• Closing date: Monday 20 October 2025 at 9am
• Interview date: Interviews will be held in Oxford on Wednesday 29 October 2025

Key responsibilities:

• Liaising with enquirers
• Enquirers events
• Producing enquirers materials
• Bringing innovation and new approaches to mobilisation

Benefits include:

• 33 days’ annual leave, including bank holidays
• Competitive contributory pension scheme
• Employer pension contributions up to 7.5%
• Fully employer-funded life assurance
• 24/7 employee assistance programme for emotional and practical support
• Tax-free home-working allowance
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Hot-desking facility at Oxford office
• Fully paid-for professional development opportunities.

​It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.

Visit our careers site to apply.

Sands offers support to anyone affected by the death of a baby. 

Our volunteers are incredible! They run peer support, community-based activity, build relationships with hospitals, run football teams, cheer at events and much more. Putting them first and enabling the activity they deliver is the primary goal of the Community and Volunteering Team.

Local peer-led bereavement support is a core part of what we do here at Sands. This is primarily delivered by Support Groups and Sands United football teams run by dedicated volunteers right across the UK, most of whom are bereaved themselves. There are 84 Groups and 40 Sands United team across the UK who provide safe and welcoming spaces to be there for each other.

This is a high-profile and exciting new role which is responsible for ensuring that anyone affected by baby loss or the death of a baby has the chance to access Sands peer led activities in the south of England, promoting sport and activities for health, wellbeing and support services and groups, ensuring that all sections of the community are aware of available activities and where they can go to be part of the community.

We are looking for successful, demonstrable experience of working with minoritised communities and a good working understanding of the barriers people experience accessing bereavement support and care in statutory, health and community settings.

With experience of coordinating volunteering programmes on a regional or national basis, you will be passionate and knowledgeable about the potential for volunteering within the charity sector.

You will have excellent communication skills suitable for a range of different audiences and environments, with significant experience of volunteer management and relationship building.

Additionally, you will have experience of working with marginalised communities together with an understanding of the barriers to accessing bereavement support that these communities encounter.

Sands offers support to anyone affected by the death of a baby. 

Our volunteers are incredible! They run peer support, community-based activity, build relationships with hospitals, run football teams, cheer at events and much more. Putting them first and enabling the activity they deliver is the primary goal of the Community and Volunteering Team.

Local peer-led bereavement support is a core part of what we do here at Sands. This is primarily delivered by Support Groups and Sands United football teams run by dedicated volunteers right across the UK, most of whom are bereaved themselves. There are 84 Groups and 40 Sands United team across the UK who provide safe and welcoming spaces to be there for each other.

This is a high-profile and exciting new role which is responsible for ensuring that anyone affected by baby loss or the death of a baby has the chance to access Sands peer led activities in Northern Ireland, promoting sport and activities for health, wellbeing and support services and groups, ensuring that all sections of the community are aware of available activities and where they can go to be part of the community.

We are looking for successful, demonstrable experience of working with minoritised communities and a good working understanding of the barriers people experience accessing bereavement support and care in statutory, health and community settings.

With experience of coordinating volunteering programmes on a regional or national basis, you will be passionate and knowledgeable about the potential for volunteering within the charity sector.

You will have excellent communication skills suitable for a range of different audiences and environments, with significant experience of volunteer management and relationship building.

Additionally, you will have experience of working with marginalised communities together with an understanding of the barriers to accessing bereavement support that these communities encounter.

Sands offers support to anyone affected by the death of a baby. 

Our volunteers are incredible! They run peer support, community-based activity, build relationships with hospitals, run football teams, cheer at events and much more. Putting them first and enabling the activity they deliver is the primary goal of the Community and Volunteering Team.

Local peer-led bereavement support is a core part of what we do here at Sands. This is primarily delivered by Support Groups and Sands United football teams run by dedicated volunteers right across the UK, most of whom are bereaved themselves. There are 84 Groups and 40 Sands United team across the UK who provide safe and welcoming spaces to be there for each other.

This is a high-profile and exciting new role which is responsible for ensuring that anyone affected by baby loss or the death of a baby has the chance to access Sands peer led activities in Wales, promoting sport and activities for health, wellbeing and support services and groups, ensuring that all sections of the community are aware of available activities and where they can go to be part of the community.

We are looking for successful, demonstrable experience of working with minoritised communities and a good working understanding of the barriers people experience accessing bereavement support and care in statutory, health and community settings.

With experience of coordinating volunteering programmes on a regional or national basis, you will be passionate and knowledgeable about the potential for volunteering within the charity sector.

You will have excellent communication skills suitable for a range of different audiences and environments, with significant experience of volunteer management and relationship building.

Additionally, you will have experience of working with marginalised communities together with an understanding of the barriers to accessing bereavement support that these communities encounter.

The Woodland Trust is looking for a Volunteer Development Officer in our North region to deliver on the volunteering strategy for the Woodland Trust and Northern England region, that connects to the Trust strategy whilst responds to regional need, adapts to the changing trends in volunteering, and maximises opportunities for volunteers to add value to our work.

The Role: 
•    The role will support compliance including record keeping, induction and training, as well as develop new opportunities based on regional priorities and deliver a range of communication and face to face activities to create a safe and positive volunteering experience.
•    You will run a range of activity to develop effective communication methods including writing articles, delivering events, supporting peer to peer support and shared learning so volunteers are engaged and feel valued.  
•    You are responsible for being the link between the National Volunteering Team and regional volunteer managers to ensure that managers feel supported and volunteers have a meaningful, safe and enjoyable experience. 
•    You will lead on regional recruitment of existing and new roles, in line with regional priorities to ensure volunteer roles are appropriate and support the needs of the Woodland Trust. 
•    This role is based in Northern England and will require the successful candidate to travel around the region.
•    This role will require an enhanced DBS check as part of our pre-employment checks.

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following experience:
•    Working with volunteers and volunteer managers including recruitment, training and managing volunteers with positive outcomes.
•    Working across a range of teams at a regional level to support existing and develop new volunteering opportunities, ensuring the support of volunteering to undertake activities in a positive, fun and safe way. 
•    Developing new volunteering opportunities in line with regional and national strategies.
•    You’ll have a collaborative approach, with the ability to work with multiple teams, building relationships with both internal and external stakeholders effectively. 
•    You’ll know how to deliver effective events including promotion, risk assessments for indoor and outdoor environments.
•    Strong communication skills, both written and verbally being able to liaise with internal and external stakeholders, especially volunteers using a variety of methods to suite the audience. 
•    This role does require regular travel around the North region. A full clean UK driving licence is required. 

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use Policy - Artificial Intelligence (AI): We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

First Stage Interviews will be held via Microsoft Teams w/c 27th October 2025.

Liverpool Zoe's Place is well on the way to developing a brand new state of the art facility in Liverpool - which will allow our incredible team to continue to provide outstanding care and support to babies and children with life-limiting and life-threatening conditions, and their families.

With more than 70% of our income being derived from fundraising activity, our Fundraising and Marketing Team is a crucial part of Liverpool Zoe's Place. We work closely with our clinical colleagues to ensure we make the best possible use of our supporters' donations, and to be confident that the team has the facilities and resources they need to  best support our families.

We are currently looking for an enthusiastic and motivated Corporate Fundraiser to join our team. Working with a well-established corporate supporter base, you will ensure that new and existing relationships continue to generate significant income for the charity. Through Charity of the Year partnerships, sponsorhip packages, challenge events and donations, you will help business to grow their support for our work in a way that is convenient for them.

It is a really exciting time to join the team, as we continue to grow, develop and innovate, and prepare for life in our brand new hospice.

Interviews will take place on site in Liverpool on 27th October 2025.

Chief Executive Officer

We are looking for a visionary and compassionate Chief Executive Officer (CEO) to lead the charity into its next exciting chapter, as Kids for Kids’ celebrates their 25th Birthday.

This is a unique opportunity to succeed our Founder and make a lasting difference for children and families facing one of the world’s worst humanitarian crises.

Position: Chief Executive Officer
Location: Home based (with occasional travel)
Salary: £65,000 – £75,000 per annum (commensurate with experience)
Hours: Full Time (37.5 hours per week)
Contract: Permanent

Closing Date: Sunday 26th October, the client reserves the right to interview before the closing date so please apply asap.
 

The Role

As CEO, you will provide inspirational leadership, overseeing all aspects of the organisations work in the UK and abroad, ensuring continued impact and growth. You will manage our fundraising programme, finances, and operations, as well as motivate and inspire a small but highly dedicated team and network of volunteers.

You will:

• Lead the organisation’s strategy, safeguarding its mission and values.
• Oversee all fundraising, awareness-raising, and financial management.
• Report regularly to the Board of Trustees, working closely with the founder as she transitions to her role as Chairman of Trustees.
• Be the public face of the charity, representing us at events, with donors, and in the media.
• Manage relationships with our Patrons, celebrities, supporters, and volunteers.
• Oversee major fundraising events including our Candlelit Christmas Concert, Gala Gourmet Dinner Dance, and 25th Birthday celebrations in 2026.

This role is central to ensuring that more children and families in Darfur can access lifesaving and sustainable support, enabling communities to thrive despite unimaginable hardship.

About You

We are seeking an experienced and highly motivated leader with a strong track record of management, fundraising, and financial acumen. You will be values-driven and compassionate, with the ability to inspire others and build meaningful relationships at all levels.

You will have:

• Proven senior leadership experience, ideally in the charitable or not-for-profit sector.
• Strategic thinking skills with strong financial and operational management experience.
• Demonstrable success in fundraising and developing new income streams.
• Experience of working with Boards of Trustees and managing governance requirements.
• Strong communication and presentation skills, with experience of acting as a public spokesperson.
• The ability to inspire, manage, and grow staff, volunteers, and supporter networks.

Desirable:

• Ability to speak Arabic.

How to Apply

Please apply by providing a CV and cover letter demonstrating your suitability for the role.

About the Organisation

This is the only charity founded specifically to help children in one of the most challenging regions of the world, Darfur, Sudan. For the past 24 years we have been transforming the lives of children through a unique package of integrated projects, working closely with the communities themselves. Since 2001 we have adopted 110 villages, transforming the lives of over half a million people.

There could not be a more exciting time to take the charity forward. You will be responsible for shaping both the projects in Darfur, and all the exciting opportunities to raise awareness and funds in the rest of the world.

Other roles you may have experience of could include Charity Director, CEO, Chief Executive, Chief Executive Officer, Senior Director, Finance Director, Corporate Services Director, Human Resources Director, IT Director, General Manager, Operations Director, Partnerships Director, Managing Director, CFO, Fundraising Director etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join RAP’s Global Operations Team
Remote-first (UK-based, with access to London hub) 

The Regulatory Assistance Project (RAP) is a global, mission-driven nonprofit working to advance a clean, reliable, and equitable energy future. We are hiring two cross-functional operations professionals to strengthen our internal infrastructure and ensure we deliver on our mission: effectively, ethically, and globally.

HR ASSISTANT

The Human Resources Assistant is a vital cross-functional role at the intersection of HR, finance and administration. This position plays a key part in supporting RAP’s global operations team by supporting core people operations processes, including recruitment logistics, new hire onboarding, global payroll coordination, and employee benefits administration. The assistant ensures smooth, compliant and welcoming processes that reflect RAP’s values of equity, inclusion and operational excellence. This position is ideal for a bilingual (English/French) HR or people operations professional with 3+ years of experience in a globally distributed, mission-driven environment. The successful candidate will be detail-oriented, solutions-focused, and thrive in an environment where collaboration and initiative are valued.

ESSENTIAL FUNCTIONS

Recruitment & Hiring Support

• Coordinate end-to-end recruitment processes, including posting jobs, scheduling interviews and candidate communication.
• Support hiring managers with recruitment logistics, interview guides, and communications templates.

Onboarding & Orientation

• Prepare onboarding materials, including employment contracts, first-week schedules, and welcome kits.
• Coordinate technology and systems setup in collaboration with IT and operations team.
• Facilitate onboarding checklists and pre-boarding communication, including payroll enrollment and benefits documentation.
• Support new hire surveys, buddy program logistics, and ongoing onboarding feedback loops.

Payroll & Benefits Support

• Coordinate RAP’s payroll submission workflows across multiple countries, including liaising with external payroll vendors and accounting providers (UK, EU, India, China, US).
• Collect and verify payroll inputs (timesheets, new hire data, leave balances, salary adjustments).
• Track employee benefits enrollment, liaise with providers, and ensure documentation is current and compliant.
• Maintain secure and accurate records related to compensation and benefits in shared HR and finance systems.

People Operations & HR Administration

• Maintain internal people operations documents and templates (e.g., offer letters, onboarding plans, SOPs).
• Assist in contract tracking, records management, and file organization across RAP’s personnel systems. Respond to employee inquiries and redirect complex matters to HR or Finance leadership.
• Support staff experience initiatives and DEIB efforts aligned with RAP’s core values.
• General Operations Support
• Special Projects as needed and assigned
• MINIMUM QUALIFICATIONS
• 3+ years of experience in people operations, HR administration, or payroll coordination roles, preferably in a nonprofit, consulting, or international context. Fluency in English and French (written and spoken) required.
• Familiarity with European and UK employment and payroll practices; additional knowledge of other jurisdictions is a plus. Experience supporting onboarding, recruitment, and payroll coordination in distributed work environments.
• CIPD Level 3 or higher strongly preferred.

Why RAP?

We believe that great people power great work. RAP offers:

• Flexible, remote-first working arrangements
• A collaborative, multicultural, mission-aligned culture
• Competitive salary (GBP 30,000–40,000)
• Comprehensive benefits and generous paid leave
• Meaningful work with global impact

I have a unique opportunity working with a national disability charity, as their Community Activism Lead. You will utilise your strong campaigning, digital, and mobilisation skills to develop and implement an effective model for facilitating activism across the UK to empower communities to influence and enhance the services that their deaf children rely on.

Are you excited to develop activism among families and community groups?

Your background and experience:

• Track record of designing and delivering successful influencing campaigns, particularly those that have led to policy change and improved services.
• Knowledge of the latest approaches for engaging people in campaigns (including those with lived experience), effective supporter journeys and mobilising campaigners (including through digital), using data and insight.
• Excellent interpersonal skills; adept at building and maintaining relationships with internal and external contacts at all levels, including parents or carers (desirable)
• Good knowledge of devolution and political systems/structures in the UK at a national and local level, as well as opportunities to influence them
• Ability to independently plan your own programme of work and apply strategic thinking. 

Leading pilot programmes will mean a pro-active, self-starter approach is essential, to enjoy the role, and gain buy-in both externally and internally across the charity.

• Location- Remote based within the UK, with regular travel across the UK (approximately twice a month).
• Full-time, permanent role.
• 35 hour week, with flexible working hours between 10am-2.30pm.
• Salary £43,000- £47,000

Fantastic benefits; 25 days holiday, with an extra day each year, (up to 5 years), compassionate leave, learning and development.

Diversity and inclusion are a key cornerstone of the charity’s culture, and they are committed to including everyone in supporting their Equality, Diversity and Inclusion action plan for this year. The charity is a Disability Confident Employer.

Applications for the Community Activism Lead will be reviewed on a rolling basis. For more information, please apply now!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Land, and the way that it is owned and managed, impacts on all of us. It has different places in all of our histories, whatever our backgrounds or heritage, whether our experience is of public or private ownership, colonialism, dispossession, or migration, the difficulties of making a living in a rural economy or the daily impacts of urbanisation and gentrification. How we currently own, manage and make decisions about land lies at the heart of many of our current social, economic and environmental challenges and injustices. 

Shared Assets works with people and land for a just future.

We undertake advice & support, research, movement building, communications and resourcing work to support, mobilise and advocate for the development of models of managing land that create shared social, economic and environmental benefits. We see systems change as a core value of our work and seek to be transformative, both through externally-facing projects and internal approaches and ways of working.

Our research work supports collective learning related to working on and with the land. We communicate our findings through articles, blogs, podcasts, reports, events, and more - building a shared evidence base to support the development of a just land system. Through our research, we seek to make an impact at a local and a systemic level. We want to create conditions that allow people and communities to thrive, and promote care for the land and environment. We do this work on both a commercial and grant funded basis.

The role holder will lead the full range of Shared Assets’ research projects, from scoping and design through to delivery, follow up and evaluation. They will need to have experience of designing and carrying out research and learning activities with a wide range of partners - including academics, community groups, NGOS and local authorities - in collaborative ways. In the past we have worked on research projects of many scales - from large European Union funded consortia, to smaller, one-off pieces which help a local authority or community organisation move forward with their work. Often our research work involves collaborating with a group of other civil society organisations to provide evidence of why change in the land, food and farming system is needed, and generate action on these issues. 

The main areas of work are to: manage and deliver funded research projects (or projects with a research component) with partners, reflect with colleagues on what we are learning within and across workstreams as an organisation and sector, use this knowledge to create new ideas for research work, and support fundraising for these, as part of our ‘infrastructure’ role.

For more details please see the full application pack. Apply before 10am on Monday 27th October.

?? Join Our Lifesaving Team ??

Community Fundraising Executive

Full Job Description:

?? Location: Derbyshire

??  Hours: 37.5

Salary - £30,814 per annum (plus car allowance)

 Benefits: 

We’re on the lookout for a Community Fundraising Executive to support the Income Generation Team

What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• Access to our comprehensive Employee Assistance Programme

? What You’ll Be Doing:

The Community Fundraising Executive works closely with the National Community Fundraising Manager to deliver short and mid-term strategic plans and priorities for the function. The role is responsible for growing community awareness of the charity and driving fundraising activity across the region to meet income targets by proactively seeking out creating new opportunities and relationships. The key areas of activity the role is responsible for include generating and building relationships with community groups, organisations, volunteers and supporters, identifying new opportunities and leads within the region that will generate new income streams for the charity, and presenting to local organisations and groups within the region.

?? What We’re Looking For:

Please look at the job description for the full person specification

?? What’s In It For You:

At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. 

The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career.

Click “Apply Now” and help us keep our helicopters flying and saving lives.

The role is subject to a Basic DBS check.

Environment

TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.

As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. 

*Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants. We are currently recruiting for this role directly and do not require agency assistance at this time.

About the opportunity

The Training Officer will have a range of administrative responsibilities relating to Action Tutoring’s tutor training delivery and curriculum resources.

As Training Officer, you will support the Training Team by scheduling sessions in digital systems, organising and checking ID and DBS documents submitted by volunteer tutors, and responding to enquiries to support a smooth tutor journey. The role does not involve delivering training to volunteers

You will also support with managing the version history and corrections of our bespoke tutoring curriculum resources, helping keep our online library of materials accurate and up to date.
 

Deadline: Sunday, 12th October 2025
Interviews: Tuesday, 21st October 2025
Start date: Ideally, as soon as possible
Contract and hours: Part-time 0.8FTE (30hours per week, ideally Monday to Thursday) fixed-term contract until 21st August 2026. 
Please note, this role involves a small amount of evening and weekend work (approximately 90 minutes per week during peak volunteer recruitment periods), scheduled in advance and with time off in lieu given.

Duties and responsibilities

• Process DBS checks for volunteers (training provided). 
• Communicate with volunteers before and after training to guide them through the DBS process and resolve any issues.
• Schedule tutor training events in our CRM, Salesforce, and manage video conferencing set-up in Zoom.
• Support with maintaining and updating tutor training paths on our digital learning management system, 360Learning. 
• Manage the digital storage of our curriculum resources for staff and volunteers, maintaining accurate version control and assisting with corrections and updates.
• Any other ad hoc responsibilities as deemed relevant by the CEO.

Person specification 
Qualification criteria:

• The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Strong organisational skills; experience managing complex digital administrative processes with multiple stakeholders.
• Strong written and verbal communication skills; experience in assisting customers or other stakeholders with queries.
• Previous professional experience handling sensitive personal information appropriately.
• Proficiency in using Google Workspace.
• Evidence of adapting quickly to new software, including using video-conferencing software to set up events.
• Evidence of adapting quickly to using a CRM system.

You will likely be more successful in this role if you have: 

• Experience managing DBS applications, including supporting applicants with inquiries.
• Experience using Salesforce CRM for administration.
• Experience using Zoom to schedule online events.

Do you enjoy helping people? Are you a compassionate and people-focused person?

Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?

The Debt Advice Caseworker will provide an in person high-quality advice and casework service to the organisation’s clients in debt and money management service.

The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.

A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information. Working collaboratively with their team, management, external organisation’s, and Head of Service.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

3 x Qualified Caseworker roles available

1 x Trainee role

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As well as a competitive salary CAL also provides access to:

• 27 days annual leave plus bank holidays

• Hybrid Working Scheme

• Interest free travel loans

• Employee Assistance Programme

• Pension Scheme

• Cycle to Work Scheme

• Lifestyles Gym Membership (20% corporate discount)

• Enhanced maternity, paternity and adoption leave pay