Programme manager jobs in richmond upon thames, greater london

The Woodland Trust is looking for a Property and Carbon Projects Coordinator who will coordinate day-to-day management of the Woodland Trust’s land and property processes, and third-party carbon projects, particularly in Scotland where the majority of our carbon projects are under development

The Role: 
•    Support the delivery of Woodland Carbon Code projects by producing documentation, managing project data, and helping meet compliance and audit requirements.
•    Act as a first point of contact for Land & Property queries and communications, ensuring smooth and professional engagement.
•    Provide administrative support, including managing purchase orders, sales invoices, and maintaining estate and land data systems.
•    Assist with the creation of estate reports, legal documentation, and processes for site-specific data collection.
•    Conduct or support WCC validations both on and off the estate and liaise with landowners on carbon projects, helping track progress and ensure verification standards.
•    Build strong internal and external relationships to support project delivery and stay informed on evolving carbon standards and market developments.
•    This role includes a mix of working from home and at one of our regional offices.

The Candidate: 
We’re looking for someone who can bring or is keen to develop the following:
•    A good understanding of - or willingness to learn - estate functions, legal requirements, and natural capital codes such as the Woodland and Peatland Carbon Codes.
•    Basic knowledge or experience of woodland creation for conservation and carbon benefits.
•    Awareness of woodland creation grant schemes across the UK nations.
•    Strong organisational skills and the ability to work collaboratively with both internal teams and external partners.
•    Excellent attention to detail with confidence in data handling and using Microsoft Office, particularly Excel.
•    Effective communication and negotiation skills to support stakeholder engagement and project delivery.
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers. We do not ask for your CV at application stage. 
Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams week commencing 7th July 2025.

• Community Housing Assoication
• Opportunity to lead a finance function alongside the Head Of Finance

About Our Client

Founded in 2007, Phoenix Community Housing is a not-for-profit resident-led housing association based in south London. Their approach empowers tenants and leaseholders to take a central role in decision-making and they have more than 3,500 shareholding members. The Chair is a Phoenix tenant and residents form the largest group on their Board.

Phoenix Community Housing own and manage more than 7,600 homes in the Lewisham wards of Bellingham, Catford South, Downham and Grove Park. They are committed to ensuring that their residents can enjoy warm, safe and dry homes while also working with a range of partner organisations on initiatives to benefit their community.

Phoenix Community Housing also have an active development programme, focused on high quality and sustainable design, and have won a number of architectural awards. They are the largest employer in the south of Lewisham with over 270 staff.

Job Description

Job Purpose

As a Financial Controller, you will be responsible for delivering professional customer service, work collaboratively across the organisation, and contribute to the success of the corporate plan. You will actively support residents and the community, promoting a One Phoenix approach and focusing on providing excellent homes and services while upholding the organisation's values.

Financial accounting

• Oversee payments, purchase ordering, accounts payable, and ensure accurate recording of transactions in the general ledger.
• Lead the annual statutory audit, prepare statutory accounts, and coordinate with external auditors.
• Manage tax returns for Phoenix community Housing and subsidiaries (VAT, Corporation Tax) and ensure compliance.
• Approve monthly payroll with People Services, reconcile salary/pension accounts, and ensure control accounts are cleared.
• Prepare and monitor cash flow forecasts, process journals, and oversee company insurance administration

Management Accounting

• Collaborate with finance business partners to provide consolidated monthly accounts, financial statements, and cash flow reports.
• Assist the Head of Finance in finalising all financial reports for the Executive Team and Board

Reporting

• Participate in the annual budgeting process and update the business plan until Board approval is obtained.
• Assist the Head of Finance in preparing and submitting regulatory statutory returns to the Housing Regulator, Financial Conduct Authority, and Companies House.
• Regularly review and maintain the Chart of Accounts to meet the organisation's reporting needs.
• Ensure internal compliance with the delegation scheme, report emerging issues, and update the Asset and Liabilities Register.
• Lead or participate in internal audits and stay updated on accounting standards to ensure compliance with best practices.

Rent & Service Charge

• Manage the Rent and Service Charge Accountant to ensure proper accounting of rental and income transactions in compliance with regulatory standards.
• Inspire and drive team performance, ensuring development, target achievement, and value for money principles.
• Contribute proactively to residents and the wider Phoenix community Housing, fostering a collaborative environment.
• Take ownership of key performance indicators (KPIs), ensuring positive outcomes and cross-team collaboration.
• Commit to ongoing training, model professional behaviour, and adhere to Phoenix Community Housing values, policies, and regulation

The Successful Applicant

• Fully Qualified Accountant (CIMA, ACCA, ACA, ICAEW, CIPFA etc)
• Significant experience as a senior member of a finance team within the Social housing Sector
• Experience of preparing VAT under the partial exemption regime, and a VAT shelter
• A positive approach to excellent customer service, care delivery and a commitment to quality
• Can demonstrate working independently and as finance lead with board responsibilities. (Experience in a Mid sized Housing Association is preferable).

What's on Offer

We would like to offer the successful candidate:

• £73,751 per annum
• Hybrid working, with 2 days in the office
• Access to a wide range of perks and discounts
• Employee assistance program.
• Cycle to work
• Healthcare scheme

Contact
Eze Ewuzie
Quote job ref
JN-052025-6747594Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

Philanthropy & Alumni Engagement (P&A) provides a fundraising and alumni engagement function in support of King’s College London. We are proud to work with colleagues across the university and its health partners to help them serve society through world-leading education, research and healthcare.  Our work also includes a partnership with the Maudsley Charity in support of children’s mental health initiatives between the university’s Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust.

We are a committed team that brings together fundraisers working across different channels, alongside colleagues who promote King’s College London’s engagement with its worldwide alumni community. Our work is underpinned and enhanced by a range of dedicated professionals in supporting areas covering proposition development, supporter engagement, supporter operations and business operations.

We have an impressive, well-established track record of success in securing support that allows the university and partners to deliver on their missions. This includes our global, award-winning World Questions: King’s Answers campaign, which set the standard in the sector and enabled us to raise substantial funds to help tackle some of the world’s biggest challenges. Ambitious and innovative, the team has won awards such as a CASE Platinum Award for Fundraising and a CASE Gold Award for Donor Relations and Stewardship. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in.

More on King’s College London

King’s College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place.  Through its commitment to exceptional education, impactful research and genuine service to society, King’s College London is creating positive change in its communities, both in London and on the world stage. The Strategic Vision 2029 looks forward to King’s College London’s 200th anniversary in 2029 and sets out ambitious plans in five key areas: 

· Educating the next generation of change-makers;

· Challenging ideas and driving change through research;

· Giving back to society through meaningful service;

· Working with our local communities in London;

· Fostering global citizens with an international perspective.

About the role

We're seeking an exceptional Head of Prospect Research to lead our talented research team through this pivotal period of growth and innovation. This is your opportunity to:

· Shape the future of philanthropic giving at one of the world's leading universities

· Lead a high-performing team that drives strategic fundraising decisions

· Play a critical role in an ambitious campaign with transformative potential

· Build relationships with senior stakeholders across King's and our partner institutions

· Develop innovative approaches to prospect research in a dynamic higher education environment

We are offering you:

· The opportunity to play a pivotal role in an ambitious fundraising campaign

· A collaborative and supportive environment where your expertise will be valued

· Flexible working arrangements that balance on-site collaboration with remote productivity

· The chance to work with world-leading academics and healthcare professionals

· A diverse and inclusive community where differences are celebrated

You will be a strategic thinker with a passion for enabling philanthropic success through insightful research and analysis, bringing the essential skills listed below. If you're ready to lead a dynamic research function that enables transformative philanthropy, we'd love to hear from you. Together, we can build relationships that will change lives and make a lasting impact on society.

This is a full time (35 Hours per week), and you will be offered an indefinite contract). P&A has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

· Demonstrable experience of successful prospect research within academia or not-for-profit sector

· Experience and understanding of data analysis, statistical methods and prospect management techniques to support philanthropic income generation

· A sound understanding of the Data Protection Act, and proactivity in maintaining awareness of the developing principles of the General Data Protection Regulation in the UK

· Collaborative approach with demonstrable ability to build and sustain effective working relationships, exhibiting a strong focus on service to stakeholders

· Experience of managing and developing high-performing teams, including transferring skills to others, and mentoring junior staff

· Proven ability to communicate confidently and professionally with senior leaders, academics, and other high-level stakeholders

· Strategic vision with a proven ability to identify new opportunities for developing fundraising programmes

Desirable criteria

· A sound understanding of the role of alumni relations and fundraising within universities

· Awareness of current issues in Higher Education and the philanthropy sector

· Strong analytical skills with the ability to apply knowledge creatively and share the insight through strong presentation skills

· Experience of contributing to institutional gift acceptance or ethical review processes

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. In P&A we want to build a diverse team, which represents the communities served by the organisations we support.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We are open to discussing flexible working arrangements, including part-time, compressed hours and/or job shares, as appropriate and in the context of the business needs associated with the role.

Closing date: Sunday 22 June 2025.

Senior Meetings and Events Planner

London

£35,000 - £38,000 per annum

Join our client's Award-Winning Events Team!

Are you ready to take your career to the next level? We have an exciting opportunity for a Senior Meetings and Events Planner to join our client's prestigious team

Their iconic venue, nestled in the picturesque setting overlooking Regent’s Park, is home to the our client. This magnificent location offers a variety of meeting, conference, dining, and event spaces, along with services for virtual and hybrid events, as well as a medicinal garden. The space beautifully blends the heritage of our organisation with modern architecture, creating exceptional events and lasting memories.

As a Senior Event Planner, you will be a key member of their experienced and dynamic team.  You will play a crucial role in converting high-revenue business opportunities and planning and coordinating both physical and hybrid events. Your efforts will help maximise income and fill unsold spaces which support our revenue targets. You will also drive high performance and engagement within the team by deputising for the diary/revenue and team managers as needed, and by supervising the commercial planning team to ensure best practices and change initiatives are implemented.

In addition to managing your own events, you will support the sales team by planning and coordinating events converted from new prospective clients with high revenue potential. Your role will involve maintaining and developing high-value key accounts, networking with existing clients, and engaging with past users to generate future business and develop new leads. A strong commercial awareness of profitable business and current industry trends is essential.

Responsibilities include:

• Liaising with customers from the initial enquiry stage, right through the customer journey to post event follow up including for physical, hybrid and virtual events.
• Arranging and conducting client venue visits, handling enquiries and following up with detailed proposals.
• Demonstrating an in-depth knowledge of the product, pricing and packages on offer,
• Demonstrating commercial awareness in order to successfully negotiate with customers to win their business.
• Participating in site visits, handling enquiries and taking ownership of large revenue events, as directed by the Business Development Manager.
• Ensuring the successful delivery of events, by communicating, coordinating and compiling event details and liaising with the event operations and front of house teams.
• Preparation and processing of accurate deposits and invoices.
• Generating and reporting on activities as required.
• Yield management, ensuring up to date activities and maintenance of accounts in the CRM system.
• Creating and managing Key Account plans.
• Delivering a consistently high level of customer service.

Experience

• Educated to A-level, or equivalent business or event management qualification.
• Demonstrate relevant experience in Event Planning and Coordination with the skills, knowledge and commercial understanding required for the role.
• Working in a direct planning role within the hospitality/events industry specialising in conferences, meetings, dining and events, with a minimum of 2 years of experience.
• Working knowledge of Microsoft office applications.
• Being commercially aware of finance, budget management and working in a profitable business.
• Having knowledge of food and beverage in the context of the hospitality and events industry.
• Ability to prioritise your own workload and completing tasks with a high level of accuracy.

Benefits

The benefits they offer include: 

• 27 days holiday per annum, plus bank holidays
• group personal pension plan with 7% employer contribution
• interest-free season ticket loan
• life assurance
• annual pay award
• employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
• occupational health team – includes employment and work-related health assessments, health checks and work station assessments
• cycle to work scheme
• corporate eye care scheme 
• professional training and development opportunities
• enhanced maternity and paternity pay
• staff discounts platform – including discounts on cinema tickets and a range of high street brands
• health cash plan

Closing date: 5pm 4 July 2025

Interview date: Week beginning 7 July 2025

Communications Officer

We have an exciting opportunity for a Communications Officer to help raise the charity’s profile across multiple communications channels and build supporter engagement with corporate and individual supporters, and with charity partners.

This is a remote working role.

Position: Communications Officer

Location: Remote/London

Hours: Full-time, 37.5 hours per week

Salary: £28,000-£30,000

Contract: 12-month FTC

Benefits Include: 25 days per year (pro rata – excluding bank holidays), employer pension contribution of 5% into a personal pension (which does not have to be matched by the employee)

Closing Date: 2nd July 2025, 5:00pm

Interviews: First interviews w/c 14 July, and 2nd interviews w/c 21 July

About the Role

This role is focused on delivering established communications strategies and plans over a 12-month fixed-term period. There is scope for the Communications Officer to work autonomously and creatively across teams, helping deliver engaging content and campaigns. You will also play an exciting role in rolling out the organisations refreshed brand.

Key responsibilities include:

• Develop and deliver content and copy for digital channels, including social media, email communications and the website.
• Deliver against existing, and develop own, content plans to enhance these channels, expanding reach, and strengthening brand awareness and recognition.
• Create bespoke materials to engage  key corporate partners and engagement communities as part of a wider supporter journey, including bespoke projects.
• Produce and deliver content for events marketing plans across paid, earned, shared, and owned channels in collaboration with internal teams.
• Oversee the community management social channels.
• Work with the Programmes and Impact team to manage the case story gathering process across charity partners, creating resources like blogs, video content and creative assets to educate and inspire.
• Support and coach the wider team to adopt digital solutions across internal and external channels, using data and analytics to make recommendations for improvements, including support for the Leadership Team’s personal communications, providing guidance for the most effective use.
• Support with monitoring, and evaluating communications outputs, using data, analytics and learnings to grow digital channels and supporting audiences.
• Ensure brand guidelines adhered to in all external communications produced by third parties.

About You

With experience working in a similar role, preferably within the charity or property sector, you will also have experience of devising and developing audience focused content ideas across multiple communications channels

We are looking for someone with:

• Experience of producing content - including photography and video led creative - with copy for digital platforms including web, content management systems, social and email communications
• Experience of managing and producing story-led content.
• Experience of social media and community management
• Experience of paid social media and using Google Analytics
• Experience of managing and delivering projects on time with multiple stakeholder involvement
• Experience of managing a diverse workload and of supporting colleagues

About the Organisation

The charity has been around since 1986, created by and working with the UK property industry to try and harness a collective desire to do good. Since 2016, the focus has been exclusively on creating a corporate movement within and across the industry to tackle and end youth homelessness.

Additional Benefits

• Opportunities for flexible working
• Free annual Flu’ jabs and annual sight tests
• Cycle to Work Scheme (salary sacrifice)
• ½ day a month entitlement to volunteer for a charity of your choice, in work time
• Interest-free Annual Travel Card Loans
• A Professional Development Fund
• Commitment to wellbeing (we’re signatories of Mind’s Time to Change Pledge)
• An Employee Assistance Programme
• Private Health Insurance with Vitality (small employee contribution required).

You may have experience in other roles such as Communications, Marketing, Marketing and Communications, Content, Digital Content, Communications Officer, Marketing Officer, Marketing and Communications Officer, Content Officer, Digital Content Officer, Content Creator. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

As our Befriending Service Coordinator, you will lead the further development and coordination of our befriending offer, working closely with volunteers and service users. Your work will help provide a supportive, connected service enabling those at risk of isolation to feel connected and engaged with others.

Our broader offer includes a range of services with tailored support through holistic understanding of those who seek our support. Please see our website for our range of services.

What you’ll do:

• Lead the delivery of our individually tailored befriending service, supporting clients to reconnect to community and reduce isolation.
• Work with the other teams to support your clients in accessing our wider services and support, including social activities.
• Build strong partnerships with local groups and services across health, social care and the voluntary sector.
• Use and support the team of existing befriending linked volunteers and develop further recruitment and training as needed.

Who you are:
You have experience working in older people services or the voluntary sector, and a deep understanding of the challenges faced by older people. You’re proactive, organised, and passionate about delivering person-centred support that makes a real difference.

Why join us?
You’ll be part of a small, caring team committed to practical, person-centred support for older people both through groups and as individuals. This is a unique chance to shape a growing service and improve the quality of life for older people in your community.

Closing date for applications: 30 June 2025 at 9am. Interview dates: week beginning 30 June 2025. 

Support Worker at Plus Services

Are you a positive, engaging and caring person that wants to make a real difference to the world?

Do you think the greatest gift you can give is to make other people’s lives better?

Do you believe that people living with Learning Disabilities and Autism should have happy fulfilling lives, with access to the Community and enjoy the same things the rest of us take for granted?

If you answered “Yes” to these 3 Questions then Plus has an amazing role for you!!!!!
 
Who are Plus Services?

Plus is one of the most respected Learning Disability and Autism Charities in London with a proud history stretching back more than 30 years.  We have an amazing team that is dedicated to supporting people to live their best possible lives and we have literally changed people’s worlds with the support we have provided.

Our Client Group is quite varied and during the recruitment process you would be specifically recruited to work with those that your personality, skills and experience would fit best with.  Some have really challenging behaviour, but unless you had the capability to best serve those people you would be assigned to a different group.  So, there is no need to worry about being out of your depth.

We also provide industry leading training and on-going support, so rest assured you will be ready for anything the job throws at you.  I cannot promise you it will be easy, but I can promise you it will be worth it.  And when you go home you will know you have made a massive difference and the world is a slightly better place as a result of your efforts.

Who are you?

You are a caring, compassionate and capable individual?  You could be either already working within Social Care or are thinking about joining the sector.  We recognise everyone, regardless of their personal history, talents, abilities and unique personal qualities

What does matter is you must care and you must want to enhance the lives of the people who we support and rely on us.

You will need to be comfortable spending large amounts of your day one-to-one with the Service Users, there is no leaping from client to client here with 15 minute blocks.  You will need to be happy supporting people to learn new skills and become independent.  And you will need to thrive on taking people out into the big wide world, expanding their horizons, bringing a smile to their faces and adding a spring in to their step.

To be considered for the role you will need to be able to:

•  Do your share of weekend shifts, sleep-ins, waking nights and bank holidays.
•  Be physically fit and able to move freely and physically and to support service users who may be physically dependent.
•  Have a supportive attitude and want to help individuals to maximise their lives.
•  You must be able to support people with Learning Disabilities who have different ways of expressing themselves
•  Be eligible to work in the UK

In return we offer opportunities for professional development and real job satisfaction.  We can help you to develop your professional skills and knowledge and progress toward recognised qualifications such as Diploma in Adult & Social Care levels 3/4/5.

Available positions: 

Bank Support Worker (zero hours contact)
Location: Sutton
Salary:  £13.85 per hour.
Holidays: Based on hours accrued 

Our benefits package includes: 
• Pension contribution scheme
• Fully funded Learning and Development
• Company employee assistance programme service
•  Sleep in’s allowance

Job Title: Duty Independent Gender Violence Advocate (Duty IGVA)

Location: Lambeth, London
Salary: £23,085.69 per annum, inclusive of London weighting allowance 
Contract type: Part Time, Permanent 

Hours: 30 hours per week (Tuesday-Friday). Please note that the the operating hours of the service are 8AM- 6PM Monday- Friday with the expectation to work on some days 8- 4pm or 10- 6pm to cover. 

This is an opportunity to join Refuge as a Duty Independent Domestic Violence Advocate to be the first point of contact for women who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis and other gender-based abuse to provide high quality independent support to survivors all risk levels and their children..

In this role you will be part of a busy team. You will be the first point of contact for survivors who have been referred to the Gaia Centre. The duty IGVA will be responding to daily enquiries (specify from whom- public, agencies, individuals? over the phone and email as well as contacting survivors, assessing their risks and needs.

The duty IGVA will be responsible for carrying out and implementing safety plans and needs and will ensure an effective handover to the over to the relevant GAIA team for ongoing support. The post holder will also empower survivors by providing them with emotional, practical and personal welfare support. You will ensure that survivors are provided with a safe, supportive and welcoming environment, enabling them to access their rights, make decisions and increase their life options. The job involves working within a multi-agency framework consisting of the MARAC and local partnership protocols and procedures that prioritise the safety of survivors.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 7 July 2025

Interview Date: 16 and 17 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Support Worker

We're looking for a kind, compassionate and resilient Support Worker to join our Edward Alsop Court service in Westminster. No personal care or experience is required, just the right values.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:

Annual leave increasing up to 30 days with length of service

Free DBS

Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

Fully paid induction programme and further training

ILM courses and Apprenticeship Programmes

Cycle to work scheme

Employee Assistance Programme for 24-7 confidential support

Online wellbeing resources

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Undertake key-working responsibilities for a caseload assigned by the Team Leader / Manager

Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions

Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available

Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation

Develop and maintain links with all key agencies and service providers in the local community

Empower customers to ensure they receive the service and benefits they are entitled to

Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards

Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team

Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible

Adhere to Look Ahead' Policies and Procedures

Engage in learning and development activity to increase knowledge and skills

Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate

Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

Approachable and open behaviour

Prefers working as part of a group or team

Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

Has a practical and logical mind and is naturally well organised

Thrives on change and enjoys dynamic diverse environments

Is confident with high levels of self-esteem

Is respectful, articulate, and sensitive in style of communication

Is essentially customer-focused

Is motivated towards excellence and improvement of personal performance with a can-do attitude

Ability to cope positively with challenging and diverse behaviours

What you'll bring:

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.

We are Caring and Compassionate.

We are Inclusive and Trusted.

We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Personal Assistant to the Senior Leadership TeamLocation: London (Hybrid - minimum two days in-office per week)Salary: £30,321 - £31,504 per annumContract: Permanent, Full-time (37.5 hours per week)Benefits: 25 days holiday + bank holidays, 4% pension contribution, Employee Assistance Programme, Cycle to Work scheme, Childcare Voucher scheme

About the OrganisationThis UK-wide charity is committed to creating positive social change through collaboration, innovation, and evidence-based practice. They work across sectors to improve outcomes for individuals and communities, with a strong focus on partnership and impact.

The RoleThis is a key role supporting the charity's Senior Leadership Team (SLT), with a particular focus on one of the organisation's major national partnership initiatives. You'll help ensure the smooth running of leadership operations and act as a central point of contact for senior stakeholders across the charity, public sector, and beyond.
Key Responsibilities

• Provide proactive executive support to SLT members, including diary and inbox management, meeting coordination, and document preparation.
• Lead on logistics for meetings, travel, and events, ensuring efficiency and professionalism.
• Support the administration of key governance and leadership meetings, including minute-taking and action tracking.
• Collaborate across teams and partnerships to support project delivery and communication.
• Maintain accurate records and systems, including CRM and SharePoint.
• Coordinate office operations in London, including facilities liaison, stock management, and welcoming new staff.
• Provide administrative support for Board and management groups.
• Uphold confidentiality and data protection standards in all communications and documentation.

About YouYou'll be a confident, highly-organised professional with experience supporting senior leaders. You'll be comfortable managing multiple priorities, handling sensitive information, and working independently. You'll also bring:

• Excellent minute taking skills - You need to be a very confident minute taker
• Very strong proven diary management skills
• Strong digital literacy, including Office 365, SharePoint, and CRM systems
• Experience in minute-taking and preparing high-quality documents
• A proactive, solutions-focused mindset
• A commitment to equality, inclusion, and the values of the charity

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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Are you passionate about making a difference in local communities? Are you committed to working with volunteers and offering compassionate support to people living with or affected by Motor Neurone Disease (MND)?

As a Community Support Coordinator, you will play a key role in delivering and integrating our Community Support Volunteer service. You'll work closely with volunteers, health and social care professionals, and local partners to ensure people living with and affected by MND receive high-quality, accessible, and inclusive support.

Key Responsibilities:

As a Community Support Co-ordinator, you will:

• Lead a team of Community Support Volunteers, recruiting, supporting, and developing them to provide a high-quality service.
• Ensure that support is needs-led, inclusive, and enables personal choice and control.
• Offer guidance to volunteers handling complex care and support issues.
• Respond to enquiries and referrals, providing relevant information and signposting to appropriate services.
• Build strong relationships with care centres, networks, and local partners to integrate community support effectively.
• Support and develop volunteer branches and groups, ensuring they meet local needs and follow organisational policies.
• Identify gaps in care and support services and contribute to plans for improvement.
• Promote collaboration between volunteers, professionals, and people affected by MND to enhance service delivery.
• Facilitate learning and networking opportunities for volunteers.
• Support fundraising and awareness activities alongside colleagues.
• Maintain accurate records and contribute to service development.

About You:

In this role as a Community Support Co-ordinator, you will need experience in managing and supporting volunteers and an understanding of care and support services. You will be committed to delivering inclusive and person-centred support.

We're looking for someone with:

• Experience leading, managing, or coordinating volunteers, ideally in a not-for-profit setting.
• Strong communication, interpersonal, and presentation skills.
• The ability to assess and respond to support needs in a person-centred way.
• Knowledge of care and support services across different sectors.
• Experience working with individuals at risk of harm and their families.
• An understanding of safeguarding and risk management.
• The ability to build and maintain relationships with individuals and partner organisations.
• A commitment to equality, diversity, and inclusive practices.
• The ability to prioritise tasks, plan effectively, and make autonomous decisions.
• Proficiency in using IT systems and applications.
• Flexibility to work outside standard hours when required.
• A full driving licence.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience of leading, managing and/or coordinating self-managed groups of volunteers, ideally in a not-for-profit setting.
• Skills to identify, assess, and respond to support needs through a person-centred approach.
• Demonstrable understanding and delivery of care and support services in the statutory, private and/or voluntary sectors including value and challenges of volunteering.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

This is a home-based role covering the Thames Valley region. If you're ready to make a meaningful impact as a Community Support Coordinator and work with a supportive team, we'd love to hear from you!

We're looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.

£30,527.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Healthcare Cashplan through our partner Healthshield
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community.

This role shift pattern consist of: 5 x 8 hour shifts per week. No nights shifts.

What you'll do:
* Building supportive, trusting relationships with customers and creating a positive atmosphere
* Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
* Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
* Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
* Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
* Undertake support work in partnership with external stakeholders to compliment their interventions
* Developing productive relationships with partner organisations to improve service outcomes

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude

What you'll bring:

Essential:
* NVQ Level 2/3 or equivalent with some or equivalent sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Build flexibly on your Charity Career with this person-centred charity supporting unpaid carers

This is a full-time role in a well-established charity based in Twickenham. This role would suit someone who wants to have the opportunity to work flexibly and build their career in the Charity sector with experience of working in social care.

Richmond Carers Centre has the mission to help unpaid adult carers to live a full, active and meaningful life by providing them with advice, information, activities, breaks and emotional support either face to face, by phone or by email to enable them to live well.

As an Adult Carers Support Worker, you will be part of a small, dedicated team and take a lead on providing emotional support to adult carers and a commitment to enhancing their health and wellbeing. Much of your work will involve actively listening to carers, often via the phone support line, providing information, advice and support. As part of the Adult Carers Support Team, you will also be involved in organising breaks for carers, outreach activities and leisure events, as well as group work to help enhance carers’ health and wellbeing. Part of the role will also aim to improve the identification, recognition and understanding of the needs of adult carers, raise the profile of adult carers and ensure adult carers needs are met. You’ll also be expected to work with our volunteers and to use appropriate monitoring and evaluation reports to show our funders what we’ve achieved.

You will be someone:

• Who works in a person-centred way.
• Is enthusiastic, empathetic and detail conscious
• Communicates well by phone and in person
• Has an understanding of social care particularly in relation to carers
• Has experience of working with clients who have support needs
• Has experience of producing reports for monitoring and evaluation
• Is numerate and has knowledge of budgeting
• Is able to gather and assess information efficiently and think creatively to come up with solutions.
• Has good communication skills including spoken, written and presentational

Main Duties include:

• To provide a regular telephone support-line, face-to-face and email support, offering appropriate, generic advice
• To offer a range of service delivery options and be involved in providing those options e.g., breaks, group work, leisure activities or other outreach activities
• To encourage and assist carers and those they care for to access Care Needs Assessments and Carers Assessments and to take up services that will enhance their lives
• To complete individual grant applications with carers for respite or if they are experiencing financial hardship due to the cost-of-living crisis
• To work where appropriate with other service providers/agencies to promote the carer agenda or jointly deliver carer support issues
• To be proactive in the registration of carers living or caring for someone within the London Borough of Richmond upon Thames
• To keep accurate records of group and individual carer engagement for monitoring and evaluation purposes
• To participate in key events organised by Richmond Carers Centre and other relevant partners to promote services to a wider public

What you are doing now:

• You might be working for or volunteering in a similar charity
• You may be working in social care for a local authority or district council
• You may have the skills we need from some other combination of work and volunteering
• Or you may be looking to return to the workforce after a timeout for personal reasons

In any event if you feel you meet the skills we need, we would like to hear from you!

Richmond Carers Centre welcomes and encourages applicants from all sections of the community regardless of their gender, race, disability, age, sexual orientation, or religious belief.

Benefits of working for Richmond Carers Centre:

• 28 days annual leave plus bank holidays per year (pro rata)
• Bonus 3 days of annual leave per year over the festive period (subject to Trustee approval)
• Workplace Pension Scheme with Peoples Pension
• Flexible working/option of working from home (subject to CEO approval)
• Equipment and support to be set up to work from home
• Paid time off for medical appointments
• Employee Assistance Programme (EAP)
• Training and personal development opportunities
• Staff away days and socials
• Access to shared resources and training opportunities
• Supportive and friendly working environment

To apply, please complete the application form and the Diversity and Equalities Monitoring Form. CV’s will not be accepted. Applications will be reviewed on a rolling basis, therefore please submit your application early to avoid disappointment, as this role may close before the closing date.

Email application documents to Beth Tingley, Adult Carers Support Team Leader. Her email address can be found on the Vacancies page of our website If you would like to talk more about this vacancy, please call our Support Line and ask to speak to Beth.

Closing date: Sunday 29th June 2025

Shortlisting date: 3rd July 2025

Interviews with Richmond Carers Centre scheduled: w/c 14th July with provisional dates allocated to Monday 14th and Wednesday 16th July and w/c 21st July with provisional date allocated to Tuesday 22nd July

Please note interview dates can also be scheduled around these dates to fit with the interview panel and candidates availability.

About The Role

We are looking for an Operations Administration Assistant to provide efficient and proactive administrative and operational support to the Senior Management Team, and the wider operations and regional team as required. This role is pivotal in ensuring the smooth delivery of services by coordinating documentation, supporting data processes, and assisting with project implementation across the Trust’s care environments.

Key Responsibilities

1. Executive & Team Support

- Managing calendar, travel bookings, and expense submissions.

- Prepare and format professional reports, presentations, and briefings.

- Assist in producing communication materials, including brochures and digital content.

2. Operational Coordination

- Monitor and report on incidents, accidents, and key compliance data across services.

- Collate and maintain the KPI data from care homes and villages.

- Manage the rollout and filing of operational documents and ensure version control.

- Support collection and sharing of service updates with internal stakeholders.

3. Project Support

- Assist in implementing strategic and business continuity plans.

- Coordinate with general managers and regional managers to track project milestones.

- Maintain project documentation and follow up on action items.

4. Administrative Services

- Provide cross-functional administrative support to Operations, HR, and property teams.

- Maintain operational records, databases, and inventory systems.

- Schedule meetings, support event planning, and manage operational logistics.

5. Compliance & Process Support

- Ensure documentation and communications comply with the Trust’s policies and regulatory standards.

- Identify opportunities to improve workflow, data accuracy, and operational efficiency.

- Act as a point of contact for internal teams and external partners.

6. Executives’ PA Support

- To provide support and cover to the Executives PA as required. 

About You

The ideal person will be friendly and approachable and understand the importance of attention to detail. It is important you have the ability to prioritise tasks, have a flexible approach and good time management skills. Excellent communications skills both written and verbal are essential.

Personal Specification 

Skills & Competencies

- Highly organised with excellent attention to detail and follow-through.

- Strong written and verbal communication skills.

- Proactive, adaptable, and solutions-oriented.

- Strong interpersonal skills with the ability to build rapport across teams.

- High degree of professionalism and discretion.

Technical Skills

- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

- Comfortable with data handling, formatting, and generating reports.

- Experience using project and document management tools (e.g., SharePoint, Teams, etc) is a plus.

Qualifications & Experience

- Degree desirable but not essential.

- Prior administrative experience in healthcare, social care, or charity sectors is advantageous.

- Basic understanding of financial processes and procurement is a bonus.

Working for Us

We offer a competitive salary, opportunities for professional development and progression and a supportive and collaborative work environment. You will enjoy access to a huge variety of benefits and services to support your well-being and throughout your career we will invest in you and you will enjoy additional support and benefits including:

• We will pay for your DBS / PVG disclosure certificate
• Induction and commitment to ongoing learning and development
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues.
• Access to Blue Light Card - discount service providing members with thousands of amazing discounts online and on the high street
• Aged 18-22 – we pay at least National Living Wage rate
• Pension contributions
• Paid holidays
• Free onsite parking