Job Purpose

As part of the Systems and Database Support Team, provide support to users across the University of alumni and supporter data, the Raiser's Edge database, and other fundraising and alumni engagement IT systems and platforms.

Maintain the quality of the data stored within the Raiser's Edge database by reviewing data quality issues, data management processes and coordinating user training across platforms, as well as managing large-scale data uploads and extracts, including graduation and regular giving data.

Main Duties 

1. Provide operational support to users across the University of alumni and supporter data, the Raiser's Edge database, and other fundraising and alumni engagement IT systems (including but not limited to the Raiser’s Edge CRM, Net Community, Net Community based web pages, Online Giving, Graduway careers mentoring platform and reporting and visualisation platforms). Independently respond to and support user needs, and work with the Support Team Leader to create and implement longer term workplans.

2. Oversee and maintain the data in the D&A Raiser's Edge database by means of regular and consistent checks to ensure the data is of a high quality at all levels and covering all functions, identifying problem areas and working with relevant colleagues to implement solutions. Carry out large-scale data cleaning tasks in response to data quality issues identified by regular checks.

3. Coordinate and carry out large-scale data uploads to the database, including the bi-annual graduation data imports as well as other bulk data imports such as telephone fundraising outcomes.

4. Produce segmented data sets in support of key D&A functions including regular giving, alumni engagement, and major gift fundraising.

5. Working with the Support Team Leader, coordinate and deliver user training on IT systems and data management functions, covering both new starts but also continually reviewing any data and IT training needs including those raised by issues identified from data quality checking and ongoing user support, ensuring these inform training programmes. Ensure that training meets user needs while contributing to improvements in data quality and use of systems.

6. Build and maintain accessible training and support resources, to improve levels of user confidence and support and to facilitate assessment and development of knowledge.

7. Regularly review data-management and system-related processes, ensuring those processes remain fit for purpose and are user-friendly, coordinating the update of user support documentation to ensure these processes are fully documented. Ensure process documentation is suitable for supporting business continuity.

8. Review and improve management of records on the database, ensuring data has a consistent structure and supports and informs the activity of relevant colleagues.

9. Be prepared to undertake projects appropriate to the grade of the role but that might fall outside its direct remit, as required by the line manager, Director and/or Vice Principal External Relations.

10. Participate fully as a member of the Development & Alumni and External Relations teams, ensuring strong links and good working relationships.

Development & Alumni forms part of the University's External Relations Directorate which also includes UK/EU Recruitment, Access & Admissions, International Recruitment & Partnerships, Short Courses and Marketing.

Assists in managing, monitoring and maintaining the University's alumni and supporter constituent records (held within the Raiser's Edge Database and other IT systems) including Management of the General Council Register to enable the University to fulfil its statutory obligations.

c300K records of alumni and supporter data (c180,00 contactable), increasing each year by approximately 7,000 new records. Complex records containing personal data representing life-long relationships with multiple and overlapping relationship connections to the University (alumnus, donor, trustee, staff/former staff member, recruitment/careers volunteer, Hunterian Friends member, prospective supporter etc). Managing its use in support of the University’s goals in raising philanthropic funds (for research, teaching, capital projects and student projects); enhancing reputation; advancing student recruitment and student employability. Includes c15,000 records which represent relationships worth several millions of pounds to the University and of significant reputational value.

There are currently c12,000 members on The Network (the online alumni-student portal) and c5000 of these are alumni.

Responsible for providing user service support for 50+ users in alumni and fundraising roles and selected additional users across the University (e.g. Principal's Office, Hunterian, Careers).

The compliant and confidential management of personal data is required.

Knowledge, Qualifications, Skills and Experience 

Knowledge & Qualifications

Essential 

A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent in a financial/accountancy subject, and experience of personal development in a similar role.

A2 Good working knowledge of delivering services within a wider IT service environment.

A3 Good working knowledge of relational databases.

A4 Strong understanding of database design and data querying.

A5 Understanding of process mapping and developing efficient business processes.

A6 Understanding of IT management and service delivery in a fundraising and engagement context.

A7 Good knowledge of privacy and data protection issues and legislation and their application to the use of alumni and support data.

Desirable 

B1 Knowledge of Raiser's Edge database

B2 Knowledge of the University of Glasgow and/or fundraising sector.

Skills

Essential

C1 Excellent IT skills with the ability to deliver service across all IT systems, and the ability to learn new systems and applications.

C2 Excellent technical CRM skills.

C3 Web publishing skills using Terminal Four, XML, HTML, CSS.

C4 Ability to manipulate and manage large data sets.

C5 Ability to determine short-term priorities, organise and prioritise workload, and react to changing priorities.

C6 Ability to work to strict deadlines and under pressure.

C7 Well developed analytical and problem solving capability

C8 Initiative and judgement to resolve problems independently.

C9 Excellent attention to detail and high degree of numeracy.

C10 Ability to present information clearly and concisely, both verbally and in writing

C11 Strong customer service focus with the ability to communicate clearly verbally and in writing, to clarify requirements, and assess and respond effectively to user and stakeholder needs.

C12 Strong team player, with confident, respectful and professional manner and ability to work proactively and collaboratively across teams to build effective relationships with colleagues at all levels.

Desirable 

D1 Raiser's Edge skills

Experience

Essential 

E1 Experience with Raiser's Edge or similar sector database in a fund-raising and alumni relations environment.

E2 Experience of user support

E3 Experience of working in a team environment

Desirable 

F1 Raiser's Edge experience

Job Features

Planning and Organising

To plan and organise a large and varied workload, covering a variety of short, medium and long term projects, ensuring that they are completed in an efficient and timely manner, whilst at the same time responding effectively to more immediate user needs. Responsible for implementing data, database and IT-related solutions to fulfil long-term development requirements.

Decision Making

Day-to-day decisions regarding best practice in data handling and efficiency. Determine most effective procedures for ensuring smooth running of all data management and IT platform-related activities. Advise on data and IT-related solutions for Development and Alumni functions. Deciding when to escalate issues.

Internal/External Relationships

Internal

• Day to day working relationships with Support Team colleagues who provide user facing support for services.

• Regular contact with all university users, up to Directorial level, to support IT and database use and to formulate plans for data management delivery

• IT services and managers of other University systems

External

• External software suppliers to progress and prioritise service issues.

Problem Solving

To provide support for any data, database, or IT software or procedural query, escalated as appropriate from the Support Officer or Support Assistant. Provide first line response to conflicts of prioritisation, or service provision, using judgement escalate issues as appropriate.

Standard Terms and Conditions

Salary will be on the Management, Professional and Administrative Grade, level 5, £22,417 - £26,715 per annum.

This post is full time (35 hours per week) and offered on an open ended basis.

New entrants to the University will be required to serve a probationary period of 6 months. (The successful candidate will be eligible to join the National Employment Savings Trust (NEST) Pension Scheme.

It is the University of Glasgow's mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equality.

The University of Glasgow, charity number SC004401.

Mary’s Meals is a global movement that sets up school feeding projects in some of the world’s poorest communities, where poverty and hunger prevent children from gaining an education.

Our idea is a simple one that works. We provide one daily meal in a place of learning in order to attract chronically poor children into the classroom, where they receive an education that can, in the future, be their ladder out of poverty.

The Marketing and Communications Officer works as part of the communications team to raise awareness of our work within the UK in order to attract new supporters and develop relationships with existing supporters, while ensuring the values of the organisation are upheld and promoted in all communications activities.

The role includes responsibility for developing dynamic content and engaging with different target audiences, including supporters, donors and people new to Mary’s Meals.

You will work closely with supporter engagement colleagues to ensure a consistently integrated approach.

Principle duties include:

• Utilise a range of digital platforms to grow fundraising and awareness for Mary’s Meals, including social media channels, email marketing and website – including content production for all channels.
• Plan, develop and produce compelling supporter resources, including appeal letters, information booklets, magazines and posters.
• Increase engagement with new and existing supporters through the creation of meaningful content and marketing activities (all in keeping with Mary’s Meals’ distinct storytelling and fundraising style).
• Contribute to the creation of creative campaigns and content that tell the Mary’s Meals story and build support for our vision. 
• Liaise with colleagues in Mary’s Meals International (MMI) on the implementation of global campaigns and to secure content from our school feeding programmes for communications activities.
• Support development of potential new marketing activities, including advertising, Google AdWords and tailored communications to supporters.
• Regularly monitor and review data across the various communications channels and contribute to evaluation reports.
• Perform ad hoc duties as required to support the department.
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Please see the recruitment pack from our website by selecting the APPLY instructions on Charity Job.

The Foreign, Commonwealth & Development Office (FCDO) is seeking an exceptional Director of Internal Audit & Investigations (SCS2), responsible for providing an independent assurance, investigations, counter fraud and safeguarding investigations service to FCDO in line with international audit and investigators standards.

The Foreign & Commonwealth Office (FCO) and the Department for International Development (DfID) merged on 1 September 2020 to form the new Foreign, Commonwealth & Development Office (FCDO). The FCDO pursues our national interests and projects the UK as a force for good in the world. It promotes the interests of British citizens, safeguards the UK’s security, defends our values, reduces poverty and tackles global challenges with international partners. This is a unique career opportunity to take up a stretching, high-profile and business critical SMS/SCS2 position within the newest ministerial department.

The FCDO employs 17,300 staff in diplomatic and development offices worldwide, including in 280 overseas embassies and high commissions. Their UK-based staff work in their joint headquarters in King Charles Street, London and Abercrombie House, East Kilbride (and you may be based out of either with travel to both expected).

Operating at the centre of world events, this newly created role will be demanding and rewarding in equal measure. You will form a key part of the senior leadership team reporting into the Director General, Corporate & Finance; your duties will include: 

• Bringing together two legacy audit and investigations teams into a single team, developing a single audit and investigations approach that reflects the risk profile of the new FCDO, and establishing a new structure and operating model.
• Leading a world class independent internal audit assurance service within FCDO.
• Leading a centre of expertise on safeguarding investigations, providing independent and objective investigations, quality assurance and oversight of allegations of sexual exploitation, abuse and harassment within FCDO and across the programme portfolio.
• Delivering an annual programme of risk-based audits, management assurance and consultancy at home and overseas; attending ARAC meetings; and providing an evidenced annual opinion on departmental risk management, governance and internal control.

To succeed in this outstanding role, applicants must demonstrate evidence and proven examples across the following essential selection criteria:

• Strong track record of leading and delivering a high-quality, strategic risk-based Internal Audit programme in a large complex organisation, managing relationships between departments and their sponsored bodies;
• A professional qualification in Internal Audit or Accountancy (i.e CMIIA, CCAB or equivalent), with a sound understanding of best and modern counter fraud practice in compliance with the Conference of International Investigators’ standards or equivalent;
• Strong corporate and team leadership experience, including leading transformation, change and capability building. Experience successfully leading strong professional teams and managing own and team resilience within a complex working environment;
• Track record of working across counter fraud and/or safeguarding investigations and internal audit issues, managing sensitive and difficult issues, both within the UK and overseas; Experience of delivering investigations into allegations concerning sexual exploitation, abuse and harassment, and sensitivity to the complexities associated with these cases;
• Experience building effective relationships and influencing a diverse senior stakeholder community to adopt good practice internal controls and risk management processes.

This role is available as full-time but flexible working arrangements including job share arrangements may also be considered. The successful applicant will have access to the Civil Service pension scheme, 25 days per annum leave allowance and be required to work a minimum of 37 hours per week.

For an informal confidential discussion about the role please contact Tim Salmon at Allen Lane.

Requests for the candidate pack and application submissions (CV, supporting statement of no more than 2 sides and diversity form) should be submitted to Allen Lane.  It is mandatory that your application includes a completed diversity monitoring form.

Please note, for security and intelligence purposes, this post is reserved for British citizens.

Closing date for applications: 9am on Monday 15th March 2021.

The FCDO is an equal opportunity employer.  We value diversity and inclusion, and want our workforce to reflect the communities that we serve.  We are also committed to creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

The Civil Service Commission provides assurance that selection for appointment to the Civil Service is on merit on the basis of fair and open competition.   

Flexible location - Fixed term maternity cover contract for a period of 14 months from April 2021

The role

The role is maternity cover during a key period of cross-organisational activity for the Digital Product team. Expected outcomes for this period include the development of a new website for Breast Cancer Now, and a related project to ensure cookie compliance across all our websites and apps.

The Head of Digital Product leads on the development and management of digital platforms, website content and technology.

The role will manage the Digital Product team, who work on website projects, digital services and apps, and support the delivery of content for these, including but not limited to health tools and products, ecommerce systems and fundraising campaigns.

The role will work with the Associate Director, Digital and Strategic Insight to deliver a digital product and content strategy for the charity, including the development of new digital products to achieve marketing and organisational objectives. 

The role manages two Digital Product Managers and the Digital Content Manager.

About you

At this key time for the Digital Product team, you will have demonstrable experience delivering large-scale website development projects using Agile methodologies.

You are a collaborative and effective communicator, with a track record of engaging internal stakeholders and managing multiple external agencies. You’re as comfortable managing teams and working with colleagues using remote working platforms such as Microsoft Teams and Slack as you are in an office environment.

You have a strong understanding of digital product management and digital content management and production, with direct experience in the development and maintenance of websites.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Please note that whilst Breast Cancer Now is following Government guidelines regarding working from home, this role will be based in your chosen office and the expectation is that once restrictions are eased that the post holder will be based within this office for the majority of the time. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Monday 8 March 2021 at 9:00am

Interview date Friday 12 March 2021