Vacancy Reference Number:

ISUPC/ISU/UK-R2

Position title:

International Support Unit (ISU) Programme Coordinator

Reports to:

Director of International Support Unit

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

£27,000 – £32,000 (depending on experience)

Terms of Employment:

12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period, Extendable)

Application Process & Closing Date:

Send an up to date CV and supporting Covering Letter by Email by no later than 25th September 2020

Approx. Interview & Role Commencement Date(s):

Interviews: As and When Suitable Candidates Identified

Start: ASAP thereafter

NB: -

• Strong Applicants may be contacted sooner, ahead of the closing date, to hold Skype Interview with Muslim Hands; therefore, please include your Skype ID in your application.
• Muslim Hands reserves the right to end the application procedure early should the right candidate be found ahead of the ‘closing date’ [25th September 2020].

Background

Muslim Hands is a UK-based international relief organisation working in over 40 countries worldwide. The Head Office based in Nottingham and a fundraising team based in Whitechapel, London; occasional travel between the two locations will be expected. Muslim Hands UK is seeking an enthusiastic and passionate individual to direct our Programme through an exciting period of growth and change as we have ambitious plans to grow our income in this area by 2020.

The ISU – Programmes Coordinator will be responsible for:

Job Specifics

1. Strategy, Planning and Financial Management:

• Deliver the ‘Muslim Hand’s Programme Strategy 2018-2020’ by supporting international offices to ensure the delivery of programmes is in line with the organisation’s strategic aims.
• Plan and review the progress of programme strategy and financial management at regular intervals (monthly, quarterly and annually).
• Ensure all international offices are working in-line with the programme strategy to achieve the organisations agreed long-term goals.
• Support international offices to develop and implement the programme annual budget to ensure it is in line with the organisation’s financial procedures to deliver projects.
• To support international offices financial transactions to and by MH partners in accordance with MOU and programme funding agreement.
• With international offices help develop an effective models and tools to enable planning and writing of programme proposals which comply with the Muslim Hand’s programme guidelines and standards.

2. Support to Senior Management:

• Support international country office senior management in producing programme strategic plans, budgets and new policies for the future of Muslim Hands.
• Support International Offices in presenting programmatic feedback and financial reports to CEO, Senior Management and Board of Trustees on a monthly, quarterly and annual basis.
• Advise international country office senior management on the future projects and the viability of obtaining funds to support project initiatives.
• Work with international country office senior management and ensure Muslim Hands programme policies and practices are in line in with the programme standards and local regulations. 

3. Programme Management:

• Provide direction to the international country offices programmes team with guidance and support to ensure the effectiveness and positive impact of the programmes implemented, including resources, feedback and additional training when required. 
• Collaborate with overseas partners to ensure their strategies are in-line with international country offices programme strategy, and share decision making for maximum benefit to programmes.
• Assist international offices in developing a reporting mechanism to be utilised by the programmes team which includes monitoring, programme delivery and financial reporting.
• Provide support to ensure that country offices effectively use the Muslim Hands software suite (Programme System 3, Qalam, Alpha or any application approved by senior management) for managing budgets, monitoring and coordination of programmes across the organisation.
• Assist international country offices to ensure overseas partners are working in line with partnership’ policies which meet the organisational strategic aims.
• Review and assist the development of partner organizations by providing training, resources and feedback.
• Assist in Developing and implementing a clear communication structure between programme and fundraising departments to provide timely feedback to Muslim Hands’ supporters.
• Provide timely feedback to fundraising department, supporters and stakeholders particularly during emergencies response, Ramadan, Qurbani or any specific campaigns.
• To be versed and familiar with existing changes within the required standards and regulations for INGOs / humanitarian relief, development agencies and local laws (CHS).

4. Humanitarian Response:

• Assist international offices in Developing and implementing a strategy to deliver rapid emergency responses during any disasters and human crisis.
• Support Emergency team in identifying relevant stakeholders for the Emergency Program (UN, NGOs, donor agencies, private sector)
• During emergencies, actively encourage the partners to increased collaboration with agencies, UN Institutions, Donors, Trusts, Foundations, Campaigners and Standardization Organisations.

5. Programme Monitoring, Evaluation and Learning (MEAL):

• Assist in developing a regular process of monitoring and data collection of all Muslim Hand programmes.
• Ensure effective regular monitoring of international programs to evaluate the impact and direction of the programmes.
• Ensure after adequate assessment made by MEAL recommendations are implemented to improve delivery of programs. 
• Share recommendations based upon MEAL with all Muslim Hands donors and stakeholders.

6. Staff Management:

• Ensure International office’s Programme staff are trained and follow all policies and procedures.
• Undertake any reasonable responsibilities as required by line manager and adhere to all Muslim Hands Policy.
• Ensure effective management of team’s time keeping and attendance though tools provided ie Clock-rite and E-days as an example.

7. General Responsibilities

• To demonstrate Muslim Hands’ values and ethics in own working practices, approach and conduct
• To support with Fundraising activities from time-to-time, committing to partake in approximately 5-Live-TV-Appeals during our peak periods.
• To undertake any reasonable responsibilities as required by Line Manager
• To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices

NB: This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation

Person specification: - 

Qualification and Experience

· Minimum degree level qualification

· At least 2 years’ experience of working in a similar role

· Experience in a nonprofit organization is desirable

Essential Skills

· Exceptional strategic thinking and problem-solving skills, with the ability to lead the program reporting and analysis required to support strategic decision making.

· Ability to effectively communicate complex information (both written and verbal), articulate trade-offs, and distil information into clear recommendations for a range of decision-makers.

· Ability to maintain strict confidentiality in her/his work, exercising excellent judgment and discretion at all times.

· Accomplished at working in an environment that is demanding and fast-paced, where there are sometimes competing needs and limited resources

Essential Requirements:

• Ability to demonstrate current eligibility to work within the United Kingdom
• Must be able to either:

Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands;

OR

Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

• Able to travel internationally frequently to partner offices in Canada, France, USA and South Africa

Please register your interest and apply by sending in your current CV and a suitable covering letter.

Deadline for applications is 25th September 2020 however we reserve the right to end the application procedure early should the right candidate be found. 

NB: Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Action Tutoring is an Education charity that supports pupils from disadvantaged backgrounds to succeed in school.
We’re now looking for a part-time Programme Coordinator to join us on a fixed-term contract until 31st July 2021.

In the UK today, young people facing socio-economic disadvantage are less likely to achieve the grades they need to progress in life. This isn’t because they are any less able – it’s because they have less access to tools to support them to realise their potential.

We help to level the playing field by working in partnership with schools to deliver weekly tutoring in English or maths, to pupils who need it the most.

The Benefits

- Salary of £22,000 pro rata
- Travel expenses
- Flexible working
- Workplace pension
- 25 days of holiday pro rata
- Team socials
- Recognition schemes to celebrate staff who go above and beyond

If you are a confident communicator and work well on your own initiative, this is a brilliant opportunity to gain experience with a charity that is supporting the UK’s most disadvantaged young people.

As an Education charity, we understand the importance of providing learning and development opportunities for our staff. You’ll receive a comprehensive induction and full training and will have the chance to broaden your areas of responsibility as you grow alongside the organisation.

Our vision is a world in which no child’s life chances are limited by their socio-economic background. If you share our values and want to make a real difference to young people’s lives, we want to hear from you.

Your Role

As a Programme Coordinator, you’ll oversee the delivery of our tutoring programme in partner schools in Nottingham.

Overseeing a caseload of 3-4 schools, you will have the chance to increase your expertise in a number of areas, including stakeholder management (such as the senior leadership teams in schools), recruiting volunteers and the education sector.

Some of your duties will involve:

- Visiting schools and building positive relationships
- Ensuring our volunteer tutors are delivering a high-quality service to pupils
- Overseeing our volunteer tutor sign-up process
- Assigning tutors to suitable pupils
- Working with colleagues to approach new schools and tell them about the programme
- Occasionally travelling to our London office

About You

To join us as a Programme Coordinator, you’ll need:

- The ability to work independently and use your initiative in a variety of situations
- A commitment to ensuring young people from all backgrounds reach a meaningful level of academic attainment
- The ability to build strong relationships with a range of stakeholders

Ideally, you will have experience of working with young people and/or project management, but this isn’t essential.

The closing date for applications is 23rd October 2020 at 9am. Online interviews will take place between Monday 2nd November and Wednesday 11th November 2020.

This is a part-time role, working 22.5 hours per week, across ideally Tuesday – Friday. However, it is very likely the role will move to a full time role in the near future, dependent on the outcome of the National Tutoring Programme.

Role: Learning and Development Officer

Salary: £16,941 per annum

An exciting opportunity has arisen for a Learning and Development Officer to join our developing team at a dynamic and professional charity.

The Learning and Development Officer will work within a multi-agency setting to undertake the compilation and implementation of learning opportunities for both partner agencies and the public. The post will identify development needs, design, create and deliver a sustainable learning programme.

This is a part-time permanent position, working 22.5 hours per week, to be worked over 3 days. With a competitive salary of £16,941 per annum (£28,235 full time equivalent), a flexible working scheme, ongoing skills development and training, 27 days (FTE) annual leave plus bank holidays per annum and a company pension scheme. This role is covering the whole of Derbyshire.

The Organisation:

The Organisation is a Charity supporting victims of sexual violence across Derbyshire. The aims of the Charity are; to reduce the impact of rape and sexual abuse on victims (male and female, adults and children) and their families; to encourage reporting of rape and sexual abuse; to support victims through the legal process and; to reduce the incidence of rape and sexual abuse by raising awareness. 

We are now looking for a Learning and Development Officer to join our team.

Learning and Development Officer Main Duties:

• To design, create and deliver educational package(s) to partner agencies around sexual violence.
• To provide information and education to children, young people and their families that supports and enhances the healthy relationships curriculum in educational provisions.
• Design and deliver e-learning courses, workshops and other training.
• To effectively identify educational opportunities and promote the service.
• To adapt materials to meet educational needs.
• To keep up to date with best practice in learning and development, training practice/methods and e-learning development.
• Provide one to one and group support to professionals accessing SV2’s e-learning, once established.
• Provide high quality service.
• Monitor and record progress and outcomes.
• Monitor, maintain, plan and prioritise own work.
• Liaise effectively with partner agencies.
• Develop relationships with diverse communities to promote and raise awareness of SV2’s Learning and
• Establish links to ensure, where possible, people are able to access the help they need from SV2 to enable them to cope and recover from any experience that is disclosed through learning and development.
• Develop positive relationships with partners such as the police, mental health services, education providers, local authority social care, prisons and other voluntary organisations
• Provide information and training to a range of audiences on issues related to rape and sexual abuse
• Attend regular line management, peer supervision and team meetings, as required

Learning and Development Officer Necessary Skills, Qualifications and Experience:

• Minimum of five GCSEs Grade C or above or higher level educational qualification(s)
• Hold a recognised training qualification
• At least one years’ direct practice in the design and delivery of training programmes
• Experience of working in a multi-disciplinary environment with professional boundaries
• Skilled in the use of learning techniques
• Ability to review and evaluate learning resources and adapt materials as required
• Ability to research and map educational opportunities
• Able to maintain professional, well written and comprehensive notes and write reports
• Able to communicate in a concise and professional manner with a range of staff at various levels, both internal and external to the organisation
• Should be competent in the use of IT i.e. Word, Outlook, Excel, etc
• Driving licence and access to a car with business insurance

It will be necessary for you to apply for a Criminal Records Bureau Disclosure and be subject to Police Vetting as a requirement for this position.

Applicants should register their interest by clicking the ‘apply on line’ button and attaching their CV. We will then contact you and provide you with an Application Pack.

Closing date for completed applications is 23rd October 2020. If application is successful, interviews will be held on 6th November 2020.

While we would like to contact all our candidates, unfortunately, this is not possible so if you haven’t heard from us 14 days after the closing date, your application has not been successful.

We do not accept applications from recruitment agencies.

Principal Practice Tutor (PPT) is an exciting role for someone who wishes to combine management and leadership responsibilities whilst keeping a close connection to the work of their team by working directly with participants on the Frontline Programme. You will join a team of Principal Practice Tutors who provide programme leadership and team management that is central to effective delivery of the Frontline programme. You will ensure a high quality teaching experience, resolve escalated participant issues and support Consultant Social Workers to provide an excellent practice learning experience to participants.

There are 2 roles available: 1 based in West Midlands and 1 in East Midlands with regular travel across your geographical area.

The role comprises of 6 core areas of responsibility;

• Programme leadership and team management
• Resolve escalated participant issues
• Practice learning of participants
• Consultant Social Workers
• Teaching
• Supporting wider organisational objectives

We are actively seeking applicants from Black, Asian and Minority Ethnic backgrounds.

HR OFFICER, HUMAN RESOURCES, NOTTINGHAM, PERMANENT, FULL TIME FRWK12 £24,907 - £27,347 FTE

37HPW

We aim to make people’s lives better. Do you?

Framework is a registered charity delivering housing, support, health and employment services to people with a diverse range of needs. We assist rough sleepers and those who need help to keep their home. We support excluded youngsters as they make their way into adulthood and those starting or returning to work.  We provide access to treatment for people with mental health issues, those misusing alcohol or illegal substances, and join up services for homeless people with multiple and complex needs.

The HR team is looking for a proactive and customer-focused HR Officer to support service delivery through advice, guidance and support to managers, employees and stakeholders on a variety of matters, including employee relations and contractual issues. Successfully delivery of this role supports the business needs and charitable objectives of the organisation.

The successful applicant will hold a case load, support change management, be involved in training, recruitment and policy work. This is a fast-paced role with a range of responsibilities that support Framework’s values of Respect, Respond and Empower.

Applicants should have significant experience of working in a HR team providing HR advice and support to line managers and ideally be CIPD level 3 qualified. Applicants must be able to work under pressure, prioritising a varying workload obtained from a number of different sources along with multi-tasking a number of projects/pieces of work to meet deadlines and to completion.

This is a new position that will be key to maintaining the excellent HR offer to services in the future.

Previous applicants should not apply.

What we offer: Life Assurance, Pension (up to 4% matched by FHA), Enhanced Maternity, Paternity and Adoption Benefits, Additional Annual Leave Purchase Scheme, Employee Assistance Programme, Learning programmes tailored to suit different roles and services, Health Cash Plan.

Framework supports all employees to achieve a better work/life balance. Should you wish us to consider flexible working or job share as part of your application please state this on your application in the supporting statement section.

97% of the workforce in a recent staff survey said they were proud to work for Framework.

Framework is an Equal Opportunities Employer. Registered charity No: 1060941.

As a Disability Confident employer we warmly encourage job applications from people with disabilities. Framework is committed to offering opportunities to people from diverse communities. If you have specific requirements or adjustments please let us know if there is anything we can do to support your application

CVs will not be accepted

NO AGENCIES PLEASE

Vacancy Reference Number:

MEAL/UKP/HQ-R1

Position title:

MEAL Coordinator

Reports to:

Director of Programmes

Location:

Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

(Up to) £23,000.00 per annum (commensurate with experience)

Terms of Employment:

12-Months’ Fixed-Term Contract (with a 3-Month Probationary Period)

Application Process & Closing Date:

Send an up to date CV and supporting Covering Letter by Email by no later than 3rd November 2020

Approx. Interview & Role Commencement Date(s):

Interviews: W/C 9th & 16th November 2020

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold Interview via ZOOM with Muslim Hands; therefore, please ensure you have familiarity with the ZOOM Meetings App.

https://zoom.us/download

Job Description

Work closely with the MEL and Child Safeguarding officer, thematic leads and Country Offices to ensure that both MEL and Safeguarding issues are addressed during the various stages of project management.

Within MEL you will support in development and implementation of strategies, focusing on MEL procedures, Tools and Quality Assurance. Alongside you will work closely with the MEL and Child Safeguarding officer and programs director to support them in development and implementation of MEL systems, policies and procedures within the organization. The role will also help to ensure that MEL structures are in place and programmes fit and feed relevant data into the programme’s strategy.

Within Safeguarding you will support in development and implementation of the safeguarding strategy, ensuring the Safeguarding issues and risks are addressed by all stakeholders within all programmes. You will support the implementation of Safeguarding policies and ensure all our programmes and staff adhere to these policies.

Roles and Responsibilities:

Monitoring, Evaluation and Learning:

• Support development and management of strategies & frameworks.
• Assist MEL and Child Safeguarding officer to identify gaps and develop & implement relevant MEL policies, reporting systems, tools and templates for programmes including data collection, analysis and project indicators
• Support in carrying out internal/external assessments and evaluations as and when required
• Support to develop and manage MEL reporting structures
• Support relevant program teams with project design, proposal development including development of log frames, indicators, data collection and management.
• Support in the development of Quality Assurance structures including reporting and monitoring activities.
• Promote a learning culture across MH worldwide and support in development, Implementation & management of Learning tools and conducting review reflection sessions as and when required.
• Support MEL team in conducting training and capacity building activities for the relevant program teams within MH UK and partner offices.
• Support the MEL team with resolution and management of complaints and feedback received by MH UK and help to ensure the establishment of complaint and feedback mechanism at partners’ level.
• Any other duties as and when required.

Safeguarding:

• Support MEL and Child Safeguarding officer & programs director in ensuring the implementation of the Safeguarding policies across operational and programmatic interventions by coordinating with partner offices and relevant safeguarding focal points as and when required.
• Support relevant program teams with the development of safeguarding risk assessments for projects and programs as & when required.
• Support MEL and Child Safeguarding officer with capacity building of relevant program teams on safeguarding within MH UK and globally as and when required.
• Support the MEL and Child Safeguarding officer with Safeguarding case management as and when required.

Other responsibilities:

• To demonstrate Muslim Hands’ values and ethics in their working practices, approach and conduct
• To support with Fundraising activities from time-to-time, committing to partake in Live-TV-Appeals during our peak periods.
• To undertake any reasonable responsibilities as required by Line Manager
• To promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices

Note: This Job Description is illustrative and non-exhaustive in scope.  The post-holder may be required to undertake any reasonable tasks as and when required by the line manager from time to time to reflect the changing needs of the Organisation

Person Specifications

Essential

• Ability to demonstrate current eligibility to work within the United Kingdom
• Excellent communication skills
• Excellent report writing skills
• Understanding of child safeguarding procedures practice within developing countries
• Understanding of monitoring tools and research methods
• Must be able to either:
  • Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands, OR
  • Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

Desirable

• Monitoring and evaluation experience
• Relevant Degree or other Academic qualification
• Experience of working in an international organisation
• Managing complex information and the ability to question and present information in an understandable and approachable manner

Home Start Derby Senior Co-ordinator

NJC Scale point 18 – 21 £24,982 - £26,511 per annum (pro rata) 25 hours per week (flexible working available).

Permanent Contract

Home Start Derby is a registered charity supporting families with young children. We believe every child in our community deserves the best start in life.

The role

We are looking for a senior co-ordinator to work as part of a small team based across Derby and parts of Derbyshire. Responsibilities include assessing families and young children’s needs and matching them to volunteers. Supervising, training & supporting volunteers. Liaising with referrers and delivering input to young children and families through scheduled group work and home visiting. As the senior coordinator you will also have a role in caseload management and take a lead on our South Derbyshire operation. A driving license and the willingness to make regular travel for work is a necessity.

The candidate

We want to hear from you if you have parenting experience and an understanding of family’s needs and children’s early years’ development. A sound knowledge of safeguarding practise, ability to work under own initiative, able to motivate others and confident IT skills are expected.

Home Start Derby positively welcomes and seeks to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment. We encourage applications from all candidates regardless of age, race, gender, gender identity, religion, sexual orientation, disability, or nationality.  

This post is subject to an enhanced CRB check and Social Care checks.

Who we are:

You can be forgiven if you’ve never heard of us before. We think we’re pretty unique here at the Coal Authority where we are making a better future for people and the environment in mining areas.

We’re a great bunch of people to work with. We all have a united passion and desire to live and breathe our values. We are inclusive, trusted and progressive in everything that we do.

With a genuine commitment to flexible working, we believe that work life balance is incredibly important. There are a number of benefits that you’ll access being a part of our inclusive team including flexi time, 27.5 days holiday (with an additional 6 days flexi time), civil service pension scheme, gym membership contribution, and professional membership.

About the role:

As Research Manager you’ll help connect the organisation to what’s happening externally to inform strategy and engagement.

You’ll undertake and manage research into activities taking place across a wide range of our stakeholders and support work with ministers, elected mayors, MPs, MSPs, MSs, chief executives and directors.

You’ll work closely with colleagues to understand our current relationships and ensure information is recorded and managed effectively.

As Research Manager you’ll also work with us to develop and manage a small and productive team.

This role will be working from home initially, after which time there’s flexibility to work from home for part of the week.  

About you:

With experience in undertaking research, analysing results and providing recommendations to others you’ll bring new insights from the external environment to help us create a better future from our mining past.

You’ll have an eye for detail and the ability to work at pace to deliver real results for the communities we serve.

A positive team worker who works well with others, you’ll naturally have an interest in people and helping them to develop – so even if you’ve not managed a small team before we’d like to hear from you. We’ll work with you to take that first step and give you access to a range of learning and development opportunities.

Working at the Coal Authority:

Equality, Diversity and Inclusion:

The Coal Authority is committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people with the required skills and experience, from different backgrounds, cultures, ethnicities and beliefs.  Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive. We offer a guaranteed interview for candidates with disabilities who meet the basic selection criteria.

If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the HR team.

Other essential information

Schedule:

Application closing date: Thursday 29th October 2020

The Coal Authority is currently following all required social distancing practices during our recruitment process.

Application outcome:

Only candidates invited to interview will be contacted. If you have not heard anything within 2 weeks of the closing date, please consider your application unsuccessful.

Security:

Successful candidates must pass basic security checks and will be subject to UK Immigration requirements. 

Job Vacancy - Groundwork Greater Nottingham

Energy Efficient Advisor (Green Doctor Advisor)

Location:  Nottingham

Contract: 3-year fixed term

Salary: £23,616

37.5 hours per week
 

Qualified/experienced in giving energy advice? Want to help some of the most vulnerable residents keep warm and manage their energy bills? Join us to establish Groundwork’s award-winning national Green Doctor programme into Nottingham and Nottinghamshire.

As a Green Doctors you deliver home visits following Covid Risk Assessments and provide online assistance as required. Home visits are a mix of advice, installation of small practical energy-saving measures such as low energy light bulbs and draft proofing and referring on to other health and wellbeing services. We aim to reduce our client’s energy bills and save them money in a variety of ways including providing a bill switching service.

You will be a practical, people-person with a passion for helping vulnerable people. You must have a thorough knowledge of energy efficiency to provide in-home tailored energy saving advice, and the ability to adapt your approach to suit our client’s varying needs.

You must be comfortable with lone working and in managing your own workload.  Experience of training and working with volunteers is also desirable. 

A qualification as Domestic Energy Assessor (DEA), NVQ Level 3 (6049-03) Provide Energy Efficiency Services, or City and Guilds Energy Awareness (6281-01) is essential, but relevant experience in the field will be considered.

A full clean driving licence is required.

Closing date for applications: 23rd November 2020

Interview date:  TBC will be held via Zoom/Teams

Appointment to this role is subject to an enhanced records check through the Disclosure and Barring Service (DBS).

Groundwork Greater Nottingham is an equal opportunities employer and welcomes applications from all members of the community.

As Advocacy Service Manager, you will oversee, inform and create a service delivery strategy that contributes to the effectiveness of the service and is contract compliant. 

You will lead on the service delivery of the One advocacy contract, a statutory provision within Citizens Advice Mid Mercia (CAMM). 

You will provide a robust, reliable, professional, consistent and boundaried service to adults within Derby City, with a small team of direct reports; staff and volunteers alike:

• IMCA
• RPPR (DoLS)
• IMHA
• Care Act
• NHS complaints
• Specialist (non-statutory advocacy).

Planning and development

• Have safeguarding is at the forefront of all practice within the One advocacy team
• Advise Dep. CEO/SMT on staffing and service delivery issues
• Co-ordinate activities, procedures and systems to promote common policies and/or practices within the appropriate service delivery area
• Implement IT and other resource strategies within CAMM guidelines
• Participate in initiatives as appropriate and contribute to the work of partners and stakeholders
• Support the strategic development of CAMM & One advocacy, to ensure its management and services to clients reflect and support the CAMM quality and diversity strategy.

Service delivery

• Record and analyse data to provide reports to Commissioners
• Supervise the work of the team to ensure that standards meet CAMM and funders contractual requirements
• Ensure service delivery and adequate cover from available staff
• Monitor, report and feedback the quality of advocacy support provided
• Maintain and develop standards of service delivery
• Research, identify and respond to advocacy needs, in particular the needs of identified vulnerable client demographics
• Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control
• Assist and advise the relevant managers on compliance with CAMM and external funders
• Provide performance reports on a monthly basis to the Dep. CEO.

Financial management

• Contribute to decisions on allocation of resources
• Oversee the team budget for expenses and training
• Responsibility for spot purchase contracts, invoices and payments.

Staff management

• Ensure all team members are aware of, and able to effectively report and disclose safeguarding concerns
• Ability to delegate as appropriate
• Attend regular meetings of the management team
• Schedule, attend and document regular team meetings
• Create a positive working environment in which equality and diversity are well-managed, dignity at work is upheld and staff can do their best, ensuring CORE values are adhered to at all times
• Ensure the effective performance management and development of staff through weekly supervision sessions, the appraisal process and learning and development, incl. the disciplinary and capability processes and reflective practice
• Able to prioritise own caseload, and that of individual team members
• Plan and allocate work, monitor achievement of deadlines and support staff as appropriate
• Ensure that the service area is adequately staffed and resourced
• In accordance with CAMM and service procedures, assist the SMT in implementing employment policies and procedures
• Encourage good teamwork and lines of communication between all members of staff
• Ensure recruitment, induction and training of new staff as appropriate.

Administration

• Oversee and monitor effective and efficient administrative systems
• Monitor an effective health and safety policy with regard to staff, equipment and premises within statutory requirements
• Maintain complaints procedures in accordance with CAMM guidelines.

Learning and development

• Undertake mentoring, coaching and effective development of staff and volunteers by checking competences, case reviews, file audits and shadowing
• Identify and implement own learning and development needs
• Maintain the service area's learning and development plan
• Identify knowledge gaps within the team and source external training
• Record all individual and team training attended, for Commissioners reports
• Identify the learning and development needs of staff through support and supervision and contribute towards CAMM’s learning and development plan.

Person specification

• The ability to commit to, and work within, the aims, principles and policies of CAMM and one advocacy
• Proven ability to manage people including the ability to recruit, develop and motivate staff and volunteers
• Able to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best
• Ability to monitor and maintain casework systems and procedures
• Proven ability of monitoring and maintaining service delivery against agreed targets
• Ability to communicate effectively, verbally and in writing
• Ability to analyse and interpret complex information and produce and present clear reports verbally and in writing
• Ability to ensure best use of IT systems and packages in the provision of advice services
• Ability to monitor and analyse statistics and to check accuracy of calculations
• Ability to work with a variety of organisations and to earn and maintain the trust of those people
• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area, with constant interruptions
• Ability to manage a budget and contribute to decisions on the allocation of resources
• Ability to plan and manage projects
• Commitment to continuing professional development (CPD)
• Adhere to CAMM CORE values at all times.

Reports to: Deputy CEO/SMT

Interviews will be held when suitable candidates apply.

This vacancy will close when a suitable candidate has been found.

An application form and guidance can be downloaded from our website or this advertisement.

All completed applications should be sent to the email address at the end of the application form.

COVID-19 considerations:
Covid-19 measures in place in all office locations.

About FareShare Midlands

FareShare Midlands is a local charity fighting food poverty by tackling food waste. We source food that is surplus to requirements - from suppliers, retailers and manufacturers - and rely on an army of volunteers to help redistribute this food to local charities and community groups who provide meals and food parcels to vulnerable people. Our food reaches many, including individuals who are homeless, unemployed, socially isolated, school breakfast clubs, community centres and those recovering from addictions. 

Right now our food is distributed to 450 frontline charities reaching more than 35,000 vulnerable people every week, but we want to do more!

FareShare Midlands’ Vision

Vision: We have the vision of a UK where “No good food goes to waste”.

Our Values:

Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger Fighting hunger, tackling food waste

Main purpose of this role

As a Community Coordinator, your role will focus on the growth and sustainability of our network of community food groups in the region. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining our membership, income, and raising awareness of FareShare Midlands with partners and stakeholders and the wider public.

Location and hours

Initally we're looking for someone to commit 22.5 hours each week, with the intention that this becomes a full time role from March 2021. 

The successful candidate can be based anywhere in the Midlands, but with the knowledge that this role will focus on developing the eastern side of the region and frequent travel will be required (when appropriate and taking account of Covid-19 restrictions). Everyone at FareShare Midlands is assigned a warehouse base in either Nottingham, Leicester or Birmingham, but it is expected that this role will have a mix of home working and working from a warehouse base.

 Duties and Responsibilities

• Retain, develop and grow Community Food Membership for FareShare Midlands across the east of the region.
• Recruit new Community Food Members ensuring high standards of customer care and establishing sustainable member networks.
• Ensure income and growth targets for Community Food Membership are met.
• Work closely with FareShare Go to promote a “One FareShare” offer for our members that enhances shared learning and offers the best possible customer service
• Support the Development Managers and fundraising team with funding bids in the geographic areas you cover.
• Support the implementation of high quality customer care protocols and processes towards our Community Food Members.
• Ensure record keeping and database systems are up to date.
• Work cross functionally with internal teams, particularly the operations team and the finance team, to ensure all elements of membership link together for excellent customer service.
• Develop and maintain strong working relationships with key stakeholders.
• Monitor standards of customer service to existing members.
• Support communications, PR and Marketing in line with the function needs.
• Ensure impact data on development activity is captured, reviewed and reported.
• Carry out any other duties as may be required in order to maintain service for FareShare Midlands.

Person Specification

Essential Experience, Skills & Qualities

• Experience of developing sustainable membership and/or partnerships.
• Excellent communication skills, particularly in writing proposals, presentations and reports.
• Established numeracy skills with excellent attention to detail.
• Proven ability to form good working relations, both internally and externally
• Ability to work on own initiative and to meet objectives and tight deadlines under pressure
• Strong organisation skills
• Good research skills with experience of identifying quality new leads. 
• Computer literate – Microsoft Word, Excel, PowerPoint.
• Ability to work in collaboration with internal teams and external stakeholders.
• Computer literate – Microsoft Word, Excel, PowerPoint.
• Can drive and have access to a vehicle – willing to travel (there will a fair amount of travel required) 
• Ability to work flexible hours in accordance to charity needs
• A moral commitment to FareShare core values as an organisation

Desired Experience

• Degree or higher in environmental, sustainability or development fields
• Established experience in securing new business and income generation and/or business development.

Closing Date is midnight, 1 November 2020

Interviews will be held virtually on Thursday 12 November 2020