Programme Quality Manager Jobs in Home Based

At SNG, we're committed to creating safe, provide quality, affordable homes in happy, successful communities that leave a lasting, positive impact on our customers' lives. Our approach revolves around putting the customer first, ensuring every interaction is handled with care, respect, and inclusivity.

We're pleased to have an opportunity for a Customer Support Team Leader to join our team on a full time permanent basis.

You'll be based in our office in Newbury, with the flexibility to combine home working .

The Role

Your role will be to inspire, lead, and motivate a dedicated team of circa 8 Customer Support Advisors. Your role will be pivotal in ensuring the delivery of consistent, high-quality service across all channels, embodying our commitment to 'right first time' outcomes and customer satisfaction

Key responsibilities:

• Contribute to the overall annual budget setting process and any devolved budget.
• Drive continuous improvements to streamline processes/ways of working
• Monitor performance in real time of your team, ensuring they both individually and collectively achieve agreed service and quality levels
• Recognise and reward great performance and values examples, as well as managing underperformance and absence
• Contribute to embedding digital channels, focussing on streamlining processes to make it easier for customers

Knowledge and skills:

• Proven experience in leading and managing dynamic Customer Support teams 
• Strong communication, active listening, and decision-making skills
• Evidence of excellent customer service achievements
• Demonstrated excellence in customer service and stakeholder management
• Ability to recruit, nurture, and develop professional teams to deliver impactful customer strategies
• Knowledge of data management processes and industry standards
• Commitment to personal and professional development

Interviews will be held week commencing the 8th July. 

What you'll get from us

We have some fantastic benefits on offer at SNG, including:

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.

The CRM Officer plays a pivotal role, providing the day-to-day support needed to ensure there is a functioning CRM system for the Fundraising team.

Working under the supervision of the CRM and Data Insight Manager, the CRM Officer is responsible for managing regular data imports into CRM, providing data selections, reporting and performance analysis, system development, team training and running data cleansing routines.

They are also responsible for developing and maintaining system user guides.

HOURS: 37.5 hours per week (Mon -Fri).

LENGTH OF CONTRACT: Fixed term contract, 9 months.

LOCATION: London - hybrid working

SALARY: £39,689.92 per annum

St Marylebone Parish Church is seeking to appoint an exceptional and inspiring Community and Development Manager..

Position: Community and Development Director

Responsible to: The Rector

Location: St Marylebone Parish Church, London NW1.

Hours: Up to three days per week

 Salary: £60,000 - £65,000 per annum (pro rata)

Summary of role – please see full job description for details

In addition to building good relationships and following through with the major and most established grant making organisations, the Community & Development Manager will also need to show ingenuity in researching new and appropriately interested funders to support St Marylebone in its work, mission and ongoing upkeep.

Principal responsibilities – fundraising, development and communication, research, cultivation and solicitation.  This job is for you if you are flexible, entrepreneurial and excited by the opportunity to help shape the future of this central London church, and if you have demonstrable fundraising skills and a proven track record of securing  major gifts. 

How to apply:  Click the Quick Apply button below. You’ll be asked to submit a CV and a covering letter outlining your suitability for this position.

 Closing date: 19 June 2024

 Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.”

At Quo Vadis Trust, our mission is to empower our beneficiaries to reach their potential and live the best possible quality of life that they can. We provide supported housing to over 200 adults living with mental health needs, and we are also 'Great Place to Work' accredited. As Finance Manager at Quo Vadis Trust, you'll be at the heart of our strategic mission, supporting the organisation to deliver its financial targets. 

Annual leave and benefits:

• 24 days plus bank holidays and an extra day off for your birthday
• Life insurance
• Health care cash plan
• 24/7 employee assistance program
• Company pension with Nest
• A focus on L&D and real opportunities for career progression

Closing date: 5th July 2024, however we will be interviewing on a rolling basis and this vacancy may close sooner should a suitable candidate be found.

ID: 1223 Facilities Manager Central, Facilities Department

Salary: Starting at £33,580 FTE per annum to £35,445 FTE per annum, Grade 3 point 26-28 - pro-rata for part-time hours

Location: Ideally based in Hertfordshire, Buckinghamshire, Bedfordshire, Cambridgeshire, Essex or Greater London (north) with the ability to travel within this region.

Hours: Full-time (37 hours per week) or open to part-time (22 hours per week)

We are flexible on hours of work and open to discussing part-time hours and other flexible working options - it is expected that for the first 12 months after the role begins, travel to properties based in the above listed regions will be required several times per week.  After this period of time, we are open to this role being home-based or hybrid working with occasional ongoing travel required. This will be discussed in more detail with the successful applicant.

Contract: Permanent

Family Action & the Role’s Impact:

Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.

The Facilities department manages all Assets and Estates that Family Action own or lease across the whole organisation, overseeing all the services across England. 

Are you an innovative team player, who is solution focused and passionate about making a difference? Do you have an excellent track record of retaining and delivering excellent operational services? Are you a motivated and passionate Facilities Manager?  If so, we want to hear from you!

Working closely with the Head of Facilities, the successful post holder will be responsible for the management of Facilities Assets and the implementation of Health and Safety and Environmental Management in Family Action’s Central region (approx. 40 sites).  You will support with our assets across the whole of the charity, including supervising some external contractors.  You will be a confident communicator who is able to work under pressure, achieve targets and meet deadlines. And you will be comfortable working in a small team environment where priorities can change at short notice. 

Your skills

You will have a strong track record in delivering Facilities Management and a focus on quality, performance, safety, welfare and management controls. We want to hire a ‘can-do’ and energetic leader who will build and sustain positive working relationships with key internal customers, while developing partnerships that will continue to evolve and effectively meet the needs of the charity and every service user we support.

Main Responsibilities:

· Conduct Health and Safety site audits to a schedule across Family Action’s Central region.

· Support responsible managers with risk assessments across Family Action’s Central region.

· Support and give advice to local management teams regarding their Health & Safety system, through regular meetings and tickets raised within the Facilities helpdesk.

· To work closely with the Head of Facilities to develop corporate services for Family Action’s Central region sites.

· Help develop the Facilities departments’ JWA (SLA) and ensure they are consistently applied and regional measurables are reported to the Head of Facilities.

· Assist local management teams with planning and undertaking repairs and refurbishment as well as the day-to-day maintenance of Family Action assets (properties and equipment) in conjunction with the relevant budget holders and landlords.

· Monitor and respond to tickets raised within the Facilities helpdesk system (SalesForce), as well as all relevant emails sent to the Facilities mailboxes.

· Collaborate with stakeholders and suppliers, including the engagement of new suppliers and nurturing of existing relationships through meetings and KPIs.

Main Requirements (for details check the job description and person specification):

· Member of IWFM to at minimum at Affiliate level (or equivalent).

· Trained to IOSH Managing Safely Level.

· Good working knowledge of standards and legislation applicable to Facilities Management.

· Experience of delivering site relocation and mobilisation projects.

· A friendly, helpful, and welcoming manner as well as excellent written and oral communication skills.

· Experience of setting up new properties, developing systems, and manging projects.

· Experience with Office 365, One Drive, Outlook, Word, and Excel.

· Ability to organise own work and time, using own initiative and recognise matters that require urgent attention.

· Experience of working within a team providing a service to others.

· To work flexibly as may be required by the needs of the team and carry out any other reasonable duties as required.

· A commitment to the aims, objectives and ethos of Family Action including its equal opportunities policy.

· To ensure you have an understanding (appropriate to your role) of, and comply with, Family Action’s procedures for promoting and safeguarding the welfare of children and vulnerable adults.

· To comply with Family Action’s Diversity & Equality Policy and our Ethical Policy in every aspect of your work and positively promote the principles of these policies amongst colleagues, service users and other members of the community.

· To comply with Family Action’s Health and Safety Policy, Data Protection Policy and to protect your own and others’ health, safety, and welfare.

Benefits:

· an annual paid leave of 30 working days plus bank holidays.

· up to 6% matched-pension contributions.

· flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.

· enhanced paid sick leave and paid family leave provisions.

· eye care and winter flu jabs vouchers.

· cycle to work scheme.

· investing in your professional development with ongoing quality training and career development opportunities.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

· Closing Date : Monday 17th June 2024 at 23:59 (midnight)

Virtual interviews are scheduled to take place from w/c 24th of June, with slots throughout the working day and early/late slots available.

For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Andrew Millard, Head of Facilities: email address can be found on the Family Action job advert attachment.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.

 *Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Refugee Council – Philanthropy Manager 

Location: Home working / Stratford, London (hybrid of home working and 1-2 days per week in Stratford Office)

Salary: £43,824-£48,063 (depending on experience)

Contract: Permanent, full-time hours

Refugee Council is seeking an experienced philanthropy specialist to develop and grow the Refugee Council’s Philanthropy relationships and programme and deliver an ambitious Philanthropy strategy.

Refugee Council is a leading charity supporting refugees and people seeking asylum to rebuild their lives in safety here in the UK.  Providing practical, hands on support, their award winning services include welcoming refugees into local communities across the country, providing specialist children’s services – with a particular focus on refugee children who arrive here alone, helping people to navigate the asylum system, and supporting people to access housing and employment.  Evidence from services is then used to also inform the charity’s leading policy and influencing work, including campaigning for a fairer and kinder refugee protection system.  The charity works with more than 14,000 men, women and children every year.

As a result of growing need and increasing interest in Refugee Council’s work, the charity has ambitious plans to make a leap in impact, with investment in their Philanthropy Team to raise increased funds from key high value audiences.

This role will be a critical part of the Philanthropy & Partnerships Team and presents an exciting opportunity to grow Refugee Council’s established Philanthropy programme. The role will be responsible for delivering and creating bespoke development plans, supported by engaging cultivation and stewardship activities to secure increased funding from existing and new donors. It will also be a key point of contact for key Major Donors and high-profile supporters, patrons and ambassadors.

The position offers the opportunity to work alongside an engaged and well-connected Senior Management Team, supported by the Head of Philanthropy & Partnerships and a highly regarded and experienced Philanthropy Consultant to make the charity’s ambitions a reality.

To succeed, candidates will have experience of running a Philanthropy/major giving programme, with extensive experience of managing their own pool of donors, as well as a track record of securing five and six figure donations from high net-worth individuals. You will have extensive knowledge of the Major Donor landscape and your fundraising skills will be matched by your strategic planning and leadership abilities.

Refugee Council will provide the most moving and diverse case for support. Cases that encompass innovative external affairs campaigns aimed at engaging policy makers and the public.

Refugee Council knows that step change takes time and planning, and they have put together a plan for growth that is ambitious but is also realistic and allows time for development and engagement. This plan also includes recruiting prospecting, stewardship, and communications expertise, so that growth is supported, planned and achievable.

This is an exciting opportunity to join a dynamic and ambitious team recently shortlisted for Fundraising Team of the Year at the 2023 Third Sector Awards, and working with the Third Sector 2023’s Frontline Service Team of the Year, as well as contributing to the transformation of the experiences of refugees seeking protection in the UK.

CLOSING DATE: Monday 24th June, 9am.

Purity is a full-service fundraising agency specialising in telephone and digital channels for charity and NGO fundraising. We work with clients such as Greenpeace, Prostate Cancer UK, and Air Ambulance organisations, focusing on supporter recruitment and development. We are a small team with a passion for fundraising, creating strong partnerships with our clients and providing ethical and exciting journeys for supporters.

This is an exciting opportunity for a Senior Fundraising professional to join our team. Our ideal candidate will have a passion for fundraising and knowledge of the non-profit sector. Previous experience in a senior role in telephone fundraising, team leadership and account management will be essential. They will be a great communicator and team player, leading the Client Services team and the wider Purity team in delivering fundraising campaigns for amazing causes. You will be fully supported by the CEO and the wider Senior Leadership team. Our current Client Services Director will be working on a part time consultancy basis for a period after your start date to help ensure you have the support needed to settle into the role successfully. You will continue to develop the strong relationships we have built with our charity partners, evolving their telemarketing programmes, whilst growing and innovating to support their needs and organisation growth. The role encompasses all communication channels, working with the Digital Campaign Manager to develop digital and supporting communications.

This role is a Senior Leadership role, and we are looking for someone who has clear leadership qualities who has a passion not only for fundraising, but for ethical supporter focussed fundraising.

Team Leadership

* Managing an established team of 5: Senior Account Manager, Account Manager, Accounts Manager, Innovation and Creative Manager, and Digital Campaign Manager

* An integral part of the Senior Management Team

* Working closely with our Head of IT in designing and setting up campaigns and data management

Account Management

• Strong project management skills

• Managing a high-quality client management service from you and your team

• Line management of the client services team including project management and creative roles

• Lead on business including pitches, tenders and proposals

• Developing innovative performance proposals to drive clients fundraising activity and evolve existing programmes • Creating a pipeline of annual activity in line with annual capacity

• Developing telephone and digital communications such as SMS, Email and Social campaigns

• Guiding clients in annual forecast volumes and expected results across campaigns

• Ability to create and deliver regular detailed campaign reviews which include in depth analysis of all KPI’s, data segmentation and innovation to evolve fundraising strategies

• Managing and forecasting Purity’s annual business capacity • Lead on decisions in conjunction with CEO, Directors, Head of IT and Head of Fundraising

• SLT member

• New Business acquisition when required and delivering business objectives and growth, ensuring stability of business and opportunities outside of telephone

• Ability to be flexible and respond positively to change

• Ability to form positive relationships with colleagues, clients, and the sector in general

• Work effectively under pressure, and managing the team to deal with conflicting priorities

• Be a self-starter who is keen to take responsibility for their own work and actions

• Continue to develop ad hoc social and telephone campaigns with our telephone agency partners

• Be able to demonstrate strong IT skills

• A strong understanding of quality and compliance in telephone fundraising and a passion for the third sector is essential

• Previous experience with a charity or fundraising agency working in with TM Campaigns is essential

• Creativity and digital skills are encouraged as we have a digital offering and the Client Services Director works both closely with, and managing the Digital Campaign Manager to provide end to end digital and telephone campaigns

• Ability to understand data manipulation and analysis

• Encouraging best practice across the sector

• Exceptional eye for detail

Role Title:  Senior Private Sector Partnerships Specialist

Salary:  Band D (Up to £47,822)

Location: London/Chard, Somerset 

Tenure:  Fixed-Term 9 months

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty.    As part of the ActionAid Federation, we work with women and girls, our partners, and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want.   

Are you a keen advocate of women and girls’ rights in emergencies? 

Do you have knowledge and experience of developing and delivering partnerships to promote gender equality in complex international supply chains? 

Are you a skilled communicator with a proven ability to articulate complex issues in a compelling and persuasive manner, are you looking for a role where you can use your communication & writing skills to adapt to a range of different communications? 

Do you have the partnering, negotiation and facilitation skills to enable co-creation and greater collaboration across organisations and teams? 

Then we'd love to hear from you! 

We are looking for a passionate and driven individual to join our team as a Senior Private Sector Partnerships Specialist. In this role, you will have the opportunity to work on strategic programmatic partnerships with businesses that are committed to addressing gendered human rights and environmental issues. You will play a crucial role in securing six and seven-figure partnerships with corporate and charity organisations, with a focus on the tea and related agricultural supply chains. As a leading international development charity, we are committed to working towards a world where all women and girls can live free from poverty and violence. We are looking for someone who shares our values and is passionate about making a difference.
 

As a Senior Private Sector Partnerships Specialist, you will have the opportunity to work with a diverse range of stakeholders, including our Executive Leadership Team, Policy and Practice team, and Global Secretariat. You will also have the chance to collaborate with external partners, such as ethical trade, human rights, and responsible business specialists, as well as senior decision-makers within the private sector, industry associations, and business lobby groups. In this role, you will have the chance to use your excellent networking and influencing skills to build strong relationships both internally and externally. You will also have the opportunity to develop your digital skills and knowledge within our supportive working environment. Additionally, you will have the chance to travel to the countries we work with and work on programs addressing serious human rights abuses, including gender-based violence.
 

We are looking for someone who is committed to our vision, mission, and values.

Some  Key Responsibilities of the role includes (not limited to-please refer to the JD for full details):

- Developing and maintaining strong relationships with corporate partners, securing six and seven-figure partnerships

- Understanding  and stay up-to-date on trends in private sector sustainability and (Environmental social and governance) ESG objectives, with a specific focus on gender and human rights.

- Utilise knowledge of global sustainability trends to inform partnership engagement approach

- Negotiate complex high-value contracts with private sector partners that align with ActionAid's mission and values

- Collaborate with fundraising, programmes, and advocacy teams to support and further ActionAid's work

- Willingness to travel internationally and work on programmes addressing serious human rights abuses, including gender-based violence .

Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer. 

Additional Information: 

Diversity, Equality, Inclusion and Belonging: 

Diversity, Inclusion and Belonging are key to our organisational culture.  We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees.  We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from underrepresented/marginalised communities. 

AAUK is a disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role. 

Referencing and Safeguarding: 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK Staff and ActionAid UK Representatives to share this commitment. We will not tolerate our Staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices: 

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.   

ActionAid UK has a hybrid working policy for many of our roles.  The requirement will vary from team to team and the responsibilities of individual roles.  As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and “Company Connection days.”  Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.   

Please note that ActionAid UK does not offer fully remote working options.  We encourage you to discuss hybrid working expectations at interview. 

Recruitment Processes: 

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible.   

If we receive a very high response, we may close the vacancy early and will not accept further submissions.  

We are seeking to appoint someone on a 12-month fixed term contract as maternity cover, to join our Grants Team in delivering The Ideas Fund, an exciting programme which looks to connect communities with researchers in order to develop and try out ideas related to mental wellbeing. The Fund is delivered in four areas of the UK – Oldham, Hull, the Highlands and Islands of Scotland, and North West Northern Ireland, although this role can be remote, based anywhere in the UK.

With support from the Head of Grants, we expect that you will have lead responsibility for our work in two of these areas, building strong relationships with our Development Co-ordinators and contributing to the successful delivery of the overall programme. You will oversee the support for grant holders to learn from what is working and feed this learning into our overall approach with the Fund, as well as sharing insights externally. It’s an exciting time for the Fund; you can find more details about our plans here.

You will work with our existing Grants & Learning Manager to ensure that our due diligence and grant reporting requirements are met, responding flexibly and creatively to issues that arise. Importantly, you will consistently focus on how we can continue to be innovative with our grant making, and how our learning can influence long term change in funding and public engagement practice.​

Job description

Key responsibilities

The main responsibilities of this role are to:

• Work with the Head of Grants to deliver an innovative programme that constantly evolves based on what we learn.
• Deliver excellent grant-making using relational, flexible and participatory approaches.
• Design and implement high-quality assessment, due diligence and grant management processes, continually reviewing and refining the approach.
• Support the assessment and delivery of a portfolio of ‘evidence building’ grants, with projects due to begin in January 2025.
• Design and implement learning and evaluation strategies and processes, reviewing and refining as needed. Manage relationships and/or contracts with learning partners where appropriate.
• Support local Development Coordinators to:
  • Ensure the programme’s aim of supporting underserved communities is fulfilled and the grants budget is committed.
  • Work with applicants and collaborators to develop high quality innovative proposals.
  • Work with grant holders, collaborating researchers and project partners to overcome challenges they might face in delivering their projects.
  • Collate and share local learning as part of an evidence building and practice sharing strategy, which is currently in development.
• Develop and manage a small pipeline of discretionary ‘infrastructure’ grants to add value to the portfolio and/or make systemic impact at local or national level, if necessary.
• Develop bespoke application and grant management and learning processes as appropriate.
• Work with the Head of Grants to devise a learning and development plan for the Grants Team.
• Build and engage a network of key stakeholders to ensure successful delivery of the programme.
• Champion innovation in supporting community/researcher collaboration, community-led research, systems change and grant-making across relevant sectors including:
  • Sharing learning, practice and ideas with a broad range of stakeholders through a range of approaches.
  • Representing the British Science Association at external events to share innovation and learning.
  • Develop and deliver events and/or content to showcase practice.
• Support the Head of Grants with developing the BSA’s strategy around future grants programmes. 

In addition, the post-holder will be expected to:

• Support colleagues across the organisation, especially at busy times or on specific areas of expertise.
• Undertake assessment or grant management work on other programmes as required.
• Other duties as reasonably required by the line manager.

Our Head Office is based in London, but we have an agile working policy enabling people to work at another UK location up to 4 days/week. Permanent remote working in the UK is possible and we welcome applications from people based in other parts of the UK. We are happy to consider secondments.

You can find the person specification, our application pack and the link to apply on our website by clicking the Apply button. 

Job Title: Assistant Shop Manager

Salary: £18,720 pro rata (FTE £23,400 per annum)

Team: Retail

Hours: 30 Hours pw

Location: Weybridge

**To apply please submit a CV and covering letter outlining how your experience meets the criteria set out in the person specification.**

About Shooting Star Children’s Hospices

We have an exciting opportunity for an experienced and creative Assistant Manager to join the team running our Weybridge shop.

Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.

It’s a great time to join Shooting Star Children’s Hospices as we have exciting plans to expand our retail team.

About the role

Your key purpose will be, in the absence of and alongside the Shop Manager, to manage a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures

About you

This role requires experience of assisting in managing a shop including knowledge of retail and health and safety legislation and administrative/cash handling experience.

You will also have an ability to deal with customers and maintaining a high level of customer service, have good verbal, written communication skills, as well as being comfortable using IT and EPOS reporting. You will have an ability to motivate yourself and others, have excellent organisational skills and be comfortable working under pressure and dealing with changing priorities.

Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.

What we offer

In return you will receive a competitive salary along with a range of benefits, which include:

Pension scheme

• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
  
  Annual leave

• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
  
  Contractual benefits

• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
  
  Health and wellbeing

• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
 

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.

Closing Date: 21stJune

Interview Date: Rolling Interviews

Day Opportunities Manager – working with adults with learning disabilities

Salary:                                up to £28,350 per annum

Hours: 35 hours per week (Monday to Friday)

Responsible for: Day Opportunity coordinators, seniors and support workers, volunteers and service users

We have an exciting opportunity to join Centre 404’s Learning and Leisure team as the manager of our Day Opportunities service.  This service supports adults with a wide range of needs to be active members of the community, increase their independence, develop their life skills and set themselves goals and achievements to work towards.

The post holder will be responsible for line managing the team who plan and deliver a broad programme of social and educational community-based activities.  You will oversee the smooth running of the service and be responsible for quality assurance while ensuring the identified aims of the programme are met. You will also oversee all associated administration, the recruitment and management of relevant staff and volunteers, and contribute to the running and ongoing development of the service.

The role will involve balancing multiple priorities, including strategic planning as well as hands-on work alongside the rest of the team, ensuring a person-centred approach is maintained at all times and involving people in decision-making structures. There is ample scope for personal and professional development.

This job does require you to be an experienced manager who has planned and developed sessions for people with learning disabilities and led and motivated a team to ensure positive outcomes for people using the service.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of vulnerable children and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Are you committed about delivering a high quality, client focused service? Are you experienced at motivating a team and now looking for the next challenge? If you answered yes, then this could be the role for you.

About the role:

Our Complex Needs Service is seeking a Service Manager who would like to develop their career with a sector-leading organisation. As our Service Manager, you will provide effective management of a high-support accommodation service for single homeless people in Camden. Residents of the service will be faced with multiple disadvantages, including mental health issues, substance use, and dual diagnosis.

In this dynamic and rewarding role, you will be at the forefront of making a real difference in the lives of our residents. Here’s a closer look at what you can expect:

• Service Delivery and Development: Oversee and enhance the quality of our support services. You will have the opportunity to innovate and shape the service to meet the evolving needs of our residents.
• Service Utilisation: Maximise the use of our accommodation service, ensuring that we are reaching and supporting as many individuals as possible. Your strategic approach will help optimise occupancy and resource allocation.
• Partnership Working: Build and maintain strong relationships with external partners, including local authorities, healthcare providers, and community organisations. Collaboration is key to providing holistic support to our residents.
• Leading a High-Performing Team: Inspire and manage a dedicated team of support workers and staff. Your leadership will foster a positive, resilient, and effective team culture.
• Reducing Social Exclusion: Champion initiatives that combat social exclusion and promote inclusivity. You will be pivotal in creating opportunities for our residents to engage with the wider community.
• Promoting and Delivering a Recovery-Focused Service: Implement and advocate for recovery-oriented practices that empower residents to achieve their personal goals and improve their well-being.

About you:

• Proven track record and demonstrable expertise in the provision of a Psychologically informed Environment for vulnerable adults with complex needs that incorporates effective strengths and needs assessment, structured planned support, goal setting and advocacy and that is delivered both through structured case work and group work. 

• Experience of managing a team, developing the skills and practice of others with the proven ability to motivate and manage a quality service focused on achieving defined outcomes.

• A track record of delivering high quality outcomes for clients working within a strengths and recovery model.

• The ability to plan, monitor and evaluate services, to ensure that they are responsive to the needs of the clients, meet the purpose they have been commissioned for and fulfil the service specification.

• Have strong networking skills and proven ability to build positive working relationships with internal and external stakeholders.

In return, you will receive a comprehensive induction into the organisation, access to our management learning and development programme, and continuous support and development within your role.

At Single Homeless Project, we welcome and encourage applications from people of all backgrounds and are committed to having a workforce that is made up of diverse individuals, skills, experiences and abilities.  Due to current under –representation at management level, we particularly encourage applications from individuals within our Black and Asian communities.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

Join us and be part of a dedicated team making a tangible impact on the lives of those most in need. This role is not just a job; it’s a chance to lead with purpose and passion in a challenging and fulfilling environment.

Important info:

Closing date: Friday 28th June 2024 at 23:55

Interviews will be held: w/c 1st July 2024

This post will require an Enhanced DBS check to be processed for the successful applicant.

Do you have strong experience in product management within an awarding body or similar professional organisation? Are you used to developing regulated and/or non-regulated training or qualifications and managing a product portfolio across a full product lifecycle?

TPP are recruiting a Product Lead on behalf of our client, an organisation providing membership and solutions to ensure the sustained development of a skilled workforce.

Work setting: Hybrid - Monday and Thursdays in the office.
Salary: £40,000 per annum
Hours: Permanent, full-time (37 hours per week)
Location: Solihull

The Role:

As a Product Lead, you will support the Product Manager in the continuous improvement and management of the portfolio, from design and development through to ongoing monitoring and review.

Main responsibilities:

*Product Development: Design, develop, and review a portfolio of schemes, ensuring they remain valid and relevant.
*Stakeholder Management: Form and maintain strong relationships with key stakeholders, including employers, training providers, and industry groups.
*Project Management: Ensure all product milestones and deadlines are met through proactive project management, including the recruitment and management of third-party Associates.
*System Management: Manage scheme setups and amendments within online systems, including Quartz, XAMS, and Gencarda.
*Quality Assurance: Liaise with the Quality Assurance Team on the setting up of Endorsed Training Programmes.
*Innovation: Recommend and implement innovative training delivery approaches to improve existing schemes and programmes.

Essential requirements:

*Solid experience in product management within an awarding or similar professional body.
*Experience in managing a product portfolio across its lifecycle.
*Strong relationship development skills.
*Excellent verbal and written communication skills.
*Ability to write clear and concise specifications and materials.
*Excellent organisational and time management skills.
*Familiarity with computer-based learning and assessment systems.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Working for a small , resident led , community organisation your role will be to develop and deliver a range of projects and activities for local residents . You will have experience of similar work in a community setting and be responsible for managing an existing portfolio of projects and staff . You will work to develop partnerships with a range of local organisations , both statutory and voluntary , with a view to deleloping new projects and representing resident's interests . You will also undertake some fundraising and deputise for the Chief Executive as required.