Programmes administrator jobs in hammersmith, greater london
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and call. This post is based in PCS Clapham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, London Spine points 33-29
- Starting salary: £43,715 p.a. rising to £48,846 p.a. in annual increments
- PCS Clapham
Successful candidates for the Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Monday 24 November 2025
Interviews will be held in person: Tuesday 9 December 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 1225
Grade: Band 3, London
Salary:
Spine points 33-29
Starting salary £43,715 p.a. rising to £48,846 p.a.
Location: PCS Clapham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 1225
Date: November 2025
Location: PCS Clapham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
The client requests no contact from agencies or media sales.
Thank you!
Operations Officer
Contract: 12-Month Fixed Term Contract (with a view to extend)
Function/Team: Development
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: Finance/HR/Operations Manager
Salary: £28,200 per annum
STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our prevention programmes disrupt traffickers’ ability to recruit at-risk individuals by providing lifesaving information through our bespoke, geo-targeted social media campaigns.
The Operations Officer plays a vital role in keeping STOP THE TRAFFIK’s day-to-day operations running efficiently. Working closely with the Finance & HR Manager and Executive Team, this role supports organisational systems, finance processes, and internal communications — helping our global anti-trafficking work stay coordinated, compliant, and effective.
This position suits a highly organised, proactive individual who enjoys creating structure, improving processes, and supporting others to perform at their best. You’ll be at the heart of the organisation — connecting teams, managing key administrative systems, and ensuring smooth operations across all areas.
This role will be responsible for:
Team & Office Environment
· Monitor STOP THE TRAFFIK’s phone and general ‘info’ inbox, directing messages to the appropriate team members.
· Support the upkeep of the office environment, ensuring facilities are well maintained and team members take shared ownership of the space.
· Coordinate team days and team-building activities, in collaboration with the Team Building Champion.
· Lead onboarding for new staff alongside line managers to ensure a smooth induction experience.
Executive Support Functions
· Provide administrative support to members of the Executive Team.
· Take minutes and capture action points in Senior Leadership Team meetings.
· Prepare briefing notes for key meetings with the Senior Leadership Team.
Finance
· Support the Finance & HR Manager by reconciling transactions on Xero, producing invoices, processing payments, and assisting with monthly and quarterly reporting.
Operations
· Develop and maintain effective internal systems that improve organisational efficiency and automation.
· Maintain key organisational records (e.g. contracts, insurance, supplier information) and handle confidential information appropriately.
· Manage the policy dashboard, ensuring policies are up to date, and notify relevant staff when reviews or updates are required.
The ideal candidate will have:
· Some experience in administration, operations, or office support.
· Excellent organisational skills with great attention to detail.
· Comfortable handling basic finance tasks such as invoices, payments, and record keeping, with an acumen for numbers and data.
· Competence using Excel and data visualisation tools.
· Strong written and verbal communication skills.
· A proactive, friendly, and professional approach to work.
· The ability to multitask effectively and meet deadlines.
· A commitment to equality, diversity, and safeguarding vulnerable individuals.
Benefits:
· A friendly, supportive team environment.
· Opportunities to collaborate with global partners and experts.
· Autonomy to take initiative and propose process improvements.
· Access to a healthcare cash benefit scheme (including partner/children coverage).
· Corporate eye-care scheme.
· Life insurance.
· Non-contributory Group Personal Pension Scheme (7% employer contribution).
· 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).
· Cycle to Work scheme.
· Season Ticket Loan.
· Option to switch 2 bank holidays to suit personal needs.
· Flexible working policy reflecting staff needs.
· In-house and external training opportunities.
Further details about STOP THE TRAFFIK can be found on website.
If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter that evidences your ability to be successful in this role.
Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Sunday 23rd November. Interviews will be held week commencing 24th November 2026
We cannot sponsor applicants at this time.
Oasis supports Equal Opportunities. Registered Charity No. 1127321
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 139 countries and territories. For over 70 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.
FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies.
As a proactive member of the Secretariat team, to deliver high quality, professional services to FIGO. This will be achieved by;
· Ensuring effective administrative processes within FIGO (incl. meetings support, notetaking, communication, facilities management)
· Supporting the Human Resources function at FIGO (incl. recruitment, BREATH HR and training)
· Coordination of Health and Safety/Fire Safety Support
- To apply for this position, please send your CV and cover letter outlining your experience and interest in this opportunity via the Apply button. Please note that applications without a cover letter may not be considered.
- Closing Date for applications: Wednesday 19th November 11.30pm
- Interviews will take place as we consider applications. If we find a successful candidate the advert will be closed early.
PLEASE NOTE THAT THIS POSITION IS OPEN TO THOSE WHO HAVE THE RIGHT TO RESIDE AND WORK IN THE UK. WE WILL EXPECT RELEVANT PROOF OF SUCH IF ASKED FOR AN INTERVIEW (PLEASE DO NOT SEND THIS INFORMATION WITH YOUR APPLICATION, THANK YOU).
Registered Charity
21 - 50
FIGO is the only organisation that brings together professional societies of obstetricians and gynecologists on a global basis.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The post holder will be required to coordinate and attend events across the UK, including our annual national conference in London and other planned regional events throughout the year. Travel and occasional overnight stays may be needed.
Role Purpose
The Events Coordinator is responsible for planning, organising, and delivering a varied programme of impactful events for service users, volunteers, and the wider cardiomyopathy community. These include, but are not limited to, supporting logistics, planning and execution of information days, medical education events, webinars, volunteer development days, and the charity’s annual national conference.
The role covers the full lifecycle of event management, from concept and planning through to delivery and evaluation. This includes oversight of event budgets, supplier and stakeholder management, and ensuring all events are delivered to a high standard, on time, and within budget. Events will be delivered both in person and online, so confidence in managing virtual and in-person events is essential.
Working collaboratively with colleagues across the charity, the Events Coordinator ensures that every event is accessible, engaging, on budget and aligned with Cardiomyopathy UK’s mission to improve the lives of people affected by cardiomyopathy.
Key Responsibilities
Event Planning & Delivery
- Work with internal teams and external stakeholders to define event objectives, content, themes, budgets, and logistical requirements.
- Plan and deliver a varied programme of events including information days, medical education sessions, webinars, volunteer development days, and the annual national conference.
- Research, negotiate, and book venues, suppliers, exhibitors, speakers, and contractors.
- Develop and manage event timelines, schedules, budgets, contracts, and all related administration.
- Oversee event budgets, ensuring costs are monitored, value for money is achieved, and accurate reporting is provided.
- Coordinate and supervise event staff, volunteers, and suppliers to ensure smooth and professional event delivery.
- Lead on event promotion and marketing, working with communications colleagues to maximise reach and attendance.
- Deliver online and in-person events, ensuring a high-quality experience for all participants.
- Ensure all events are delivered safely, inclusively, and in compliance with health and safety, accessibility, safeguarding, and organisational policies.
- Troubleshoot and resolve issues during events to minimise disruption.
- Collect, analyse, and report on event feedback, providing recommendations for future improvements.
Stakeholder & Relationship Management
- Build and maintain strong relationships with internal teams, external partners, speakers, suppliers, and volunteers.
- Act as a key point of contact for event-related queries before, during, and after events.
- Work collaboratively with teams across the charity to enhance events and develop new formats to meet emerging needs.
General Responsibilities
- Maintain accurate records and documentation for all events.
- Provide administrative and project support as required.
- Contribute to a positive and collaborative team culture within Cardiomyopathy UK.
Person Specification
Essential
- Experience coordinating and delivering events, including online and in-person formats.
- Proven budget management skills and experience negotiating with suppliers.
- Strong organisational and project management skills, with the ability to manage multiple priorities and deadlines.
- Excellent communication and relationship-building skills, able to work effectively with a wide range of stakeholders.
- Confident using event software, online meeting platforms (Zoom, Teams, etc.), Eventbrite, Mailchimp and Microsoft Office applications.
- A creative approach to problem solving and event promotion.
- Willingness to work flexibly, including travel to events, occasional evenings or weekends when events require.
Desirable
- Experience of working in the charity sector or healthcare environment.
- Experience of evaluating event impact and outcomes.
- Knowledge of accessibility and inclusion best practice in event delivery.
To apply, please send your CV and cover letter (no more than two pages of A4)
The client requests no contact from agencies or media sales.
Thank you!
About the role
This is an exciting opportunity to lead the launch and development of Imprinted, Imperial College Union’s brand-new Temp Staff Agency. Designed to provide flexible and meaningful employment opportunities for Imperial students, the agency will serve both internal departments and external clients, enhancing the student experience while supporting the Union’s commercial strategy.
As Temp Agency Manager, you will be responsible for building and managing a high-performing student workforce, ensuring operational excellence, and driving business growth. You’ll play a pivotal role in shaping the agency’s culture, systems, and reputation, working collaboratively across the College and Union to deliver a professional, inclusive, and commercially sustainable service.
This is a self-starting and rewarding role for someone with strong operational, people, and business development skills, who is passionate about student success and service innovation.
What you would be doing
You will lead the day-to-day operations of the Temp Agency, overseeing recruitment, training, placement, and welfare of a large student workforce. You’ll manage relationships with internal and external clients, ensuring high-quality service delivery and compliance with employment regulations. You’ll also be responsible for financial oversight, performance monitoring, and strategic growth, including expanding the agency’s reach during student vacation periods.
Key responsibilities include:
Operational Management
- Lead daily operations and service delivery across internal and external clients
- Develop systems for onboarding, placement, compliance, and reporting
- Ensure efficient workforce deployment and policy compliance
- Collaborate with departments to forecast staffing needs
Workforce Management
- Recruit and manage 200–300 student staff
- Deliver induction, training, and development programmes
- Foster a positive and inclusive working culture
- Oversee scheduling and resolve staffing issues
Client & Stakeholder Management
- Serve as main contact for clients and partners
- Maintain strong relationships and conduct service reviews
- Negotiate contracts and represent the agency externally
Business Development
- Implement growth strategies and identify new opportunities
- Expand client base during vacation periods
- Collaborate with Marketing to promote the agency
- Monitor market trends and contribute to commercial strategy
Financial & Performance Management
- Manage a £1M annual budget
- Track KPIs and produce reports for senior stakeholders
- Ensure competitive pricing and financial sustainability
Please see Job description for full outline of duties.
What we are looking for
We’re seeking a proactive and experienced manager with a passion for student development and operational excellence. You’ll be a confident communicator, skilled in managing people, processes, and partnerships, with a strong commercial mindset and commitment to inclusion.
- Relevant qualification or equivalent experience in recruitment, HR, operations, or business management
- Employment law or compliance training/qualification
- Proven experience managing a temp agency or large casual workforce
- Experience handling high-volume placements and multiple clients
- Strong commercial acumen and business development experience
- Financial and performance management expertise
- Knowledge of employment law, safeguarding, and agency best practice
- Ability to manage competing priorities in a fast-paced environment
- Analytical skills to monitor performance and identify trends
- Commitment to equality, diversity, and inclusion
Please see Person Specification in Job Description for full outline of duties.
What we can offer you
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we encourage you to get in contact. It’s a brilliant place to work.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
- flexible working hours
- generous pension scheme
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
- bicycle loan scheme
- season ticket loan
- health benefits
- excellent professional development opportunities and many more.
More information can be found on the Imperial College Benefits page.
Further information
To apply for the role please complete the online application form.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.
Should you require any further details on the role please contact the People team inbox listed on the job page.
Closing date: 9 November 2025
Interviews expected to take place week commencing 17 November 2025
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.
As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.
The client requests no contact from agencies or media sales.
Thank you!
Chief Executive Officer – St Luke’s Community Centre
Location: London EC1V (on-site presence required)
Salary: Between £95,000 - £105,000 per annum
Contract: Permanent, full-time (37.5 hours per week)
Are you ready to guide St Luke’s Community Centre - south Islington’s 500-year-old community hub - into its next era of intergenerational community impact?
About St Luke’s
St Luke’s Community Centre traces its roots back over 500 years, stewarding ancient parish endowments to relieve poverty in our defined area of benefit. In 1982 we opened our purpose-built home on Central Street. In 2019 we transformed from an over-55s’ welfare organisation into a vibrant, intergenerational hub. Our programme of over 100 weekly activities has grown year-on-year, and we’ve become the first organisation in Islington to achieve the trusted standard benchmark. Our already strong reputation was bolstered by our team’s incredible response to the challenges the Covid-19 pandemic, during which we never closed, but pivoted to preparing daily meals, running befriending calls and welfare checks, and welcoming the community back in as soon as it was safe to do so. Today, we are the beating heart of the community.
As our next CEO, you will:
- Shape Strategy & Impact: Lead development and delivery of our three-year rolling strategy, balancing service excellence with financial sustainability.
- Governance & Finance: Oversee robust governance frameworks and financial controls, stewarding our £20 million investment portfolio, trading income and grant programmes.
- Operational Leadership: Inspire and support a diverse team of 44 staff and hundreds of volunteers, embedding a culture of continuous improvement, inclusion and professionalism.
- Income Generation: Unlock new revenue streams - maximising room hire, cookery-school capacity, digital/social enterprises and corporate fundraising partnerships.
- Community & Partnerships: Forge and deepen relationships with local authorities, corporate sponsors, umbrella bodies and community groups.
- Brand & Profile: Be the public face of St Luke’s, elevating communications, safeguarding our reputation and ensuring our values of inclusion, equality, friendship, wellbeing and support shine through.
Who you are
- A seasoned senior leader (CEO or equivalent), ideally within the charity, membership or community-services sectors.
- Demonstrable expertise in strategic planning, P&L management and complex stakeholder governance.
- A persuasive communicator and boardroom presenter with the gravitas to inspire trustees, staff, volunteers and funders.
- Entrepreneurial and innovative, able to identify revenue opportunities and drive their delivery.
- Hands-on and approachable - a visible presence on the shop floor as well as the board table.
- (Desirable) Experience of trading-arm management, social-enterprise models or corporate fundraising.
Why St Luke’s?
- Lead a historic, 500-year-old charity with a modern purpose-built centre at its heart.
- Salary between £95,000 - £105,000 plus generous employee benefits (Benenden health membership, pension, season-ticket loans, cycle-to-work, subsidised lunches).
- Shape a charity whose community-shop, wellbeing hub, cookery school, employment hub, lunch club and gardening projects touch hundreds of lives each week.
- Join a committed Board, supportive Chair and passionate team determined to grow St Luke’s impact in challenging times.
Please see the attached Recruitment Brief with details on how to apply.
Closing date for applications: 9am, Monday 10th November 2025
As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key tasks
Cross-Income Stream Support
- Support the delivery of activity and appeals across major donor, corporate, legacy, and individual giving programmes.
- Identify and research prospective funders, including trusts and corporate partners. Assist in bid development, including desk research, gathering case studies, and impact data.
- Support the development and delivery of materials, campaigns, and digital content.
Events & Community
- Support the delivery and evaluation of in-house and third-party events.
- Assist individuals and groups supporting BeyondAutism within the community.
- Help steward participants and donors with timely and tailored supporter journeys.
Supporter Care & Communications
- Coordinate prompt and personalised thank-you communications.
- Maintain accurate and up-to-date records on our CRM (Raiser’s Edge).
- Support the creation and scheduling of communications, both print and digital.
Team Coordination & Administration
- Manage the inbox and respond to supporter enquiries.
- Provide administrative support to the Philanthropy and Partnerships Manager and Head of Marketing, Communications, and Fundraising.
- Help ensure all activity is compliant with relevant legislation and best practice.
The client requests no contact from agencies or media sales.
Thank you!
Job description
Job Purpose
The Head of Community will work with the Director of Services on strategic and operational planning and provide operational leadership for the range of Community services delivered by Age UK East London.
The purpose of this role is to:
• Take responsibility for the delivery of Age UK East London’s Community Service offer, ensuring its delivery requirements are met and we are responsive to new opportunities.
• Ensure that older people who are supported by the Community team also benefit from the range of AUKEL services and those provided by other local partners.
• Be an active member of our SLT, working with senior leaders across AUKEL, contributing your experience and expertise to problem solve, spot and develop opportunities as well as make an impact on our overall organisational development
journey.
• Build responsive and accountable relationships with a wide range of stakeholders including commissioners, partner providers, senior health and social care professionals.
• Motivate and inspire a frontline staff and volunteer team, using excellent communication skills and a strong understanding of key issues affecting older people.
• Ensure the services are meeting all KPI’s for quality and delivery, overseeing data management and analysis to ensure compliance and insight that supports future development and demonstration of impact, taking a continuous improvement
approach.
• Ensure service staffing and delivery arrangements are optimal, including by assessing which services need allocated staff and which would be better delivered by a central team.
• Ensuring processes and good practice is embedded in case recording, reporting and data collection.
Key Tasks
Coordination and Management of service
• Line manage service managers and coordinators, and oversee the good management of all service staff.
• Ensure services are delivered in line with contractual requirements
• Work with other senior managers, ensuring good joined up internal referral pathways, clear communication and joint-working where possible
• Ensure the team is fully conversant with the organisation’s CRM and that this is used effectively to record and manage casework and evidence of outcomes and impact of the service
• Ensure the team is knowledgeable about the local service offers and are effective in referring and signposting clients to other relevant services
• Complete and maintain relevant risk assessments.
• Ensure there is cover for gaps in service delivery (e.g. due to A/L or sickness).
• Support team members to supervise volunteers effectively
• Support implementation of any organisation-wide operational changes
• Regularly attend meetings with external professionals as necessary in relation to operational management and delivery of services
Quality and Insight
• Produce quarterly KPI monitoring and evaluation reports for each contract as required to include data, case studies and insight on service delivery and opportunities
• Produce quarterly insight to the Board of Trustees at committee level
• Monitor compliance in record keeping around key areas
• Continuously review and monitor services with the aim of improving quality, flexibility, responsiveness and effectiveness, and to identify and respond to new opportunities
General
• Develop and nurture supportive and collaborative relationships with local community, voluntary and faith partners.
• Identify, explore and develop new opportunities that address the needs of local older people.
• Lead the development and delivery of current and future commissioned community services in AUKEL.
• Work with senior colleagues to conduct ongoing ‘horizon scanning’ of changes in national and local priorities and approaches to services, to maximise opportunities and identify upcoming challenges for older people
• Work with local partners to share best practice and develop opportunities to work together
• Develop strategic relationships in the local health and social care system, to gain insights and inroads to future opportunities and build service reputation and influence.
• Continuously gain feedback from the team in considering how the service can develop further, for example around reach, client journey and other areas.
• Work with colleagues to develop new service proposals, to develop the scope and impact
of the Community team.
Leadership and management
• Engage, motivate and inspire the team
• Evaluate and manage overall team and individual performance and wellbeing
• Run regular team meetings with content that promotes team cohesion as well as being informative and operationally useful
• Ensure communication and training of the team is in line with contractual requirements and AUKEL policies
• Encourage and provide opportunity for sharing of knowledge within the team and between colleagues within AUKEL
• Take a person-centred approach to line management responsibilities
• Proactively identify opportunities for team members to stretch and use skills to develop them whilst benefiting the team / service / AUKEL
Other
• Perform other duties in connection with the general work of AUKEL when required
• To undertake any other duties within the competence of the post holder as may be required from time to time for the smooth running of AUKS
• To carry out the duties of the post in accordance with AUKS’s policies and procedures including: Equity and Diversity, Health & Safety, Confidentiality, Complaints, Data security, Safeguarding
• Participate in learning and development opportunities and take responsibility for identifying your own learning needs
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the
criteria, women, people from the global majority, and people from other marginalised groups that encounter
systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes,
but don’t meet every single aspect of the job description, please still apply!
Experience
Essential
• Of operational service management within community based setting within the statutory, voluntary or private sector
• Of working with data to monitor outputs, outcomes and reach.
• Of carrying out programme evaluation and report writing.
• Of managing people at (at least) coordinator level, and successfully engaging and motivating staff.
• Of effective collaboration and partnership development.
Desirable
• Of engaging strategically with the local community, health and care system
• Of design and delivery of innovative, impactful health and wellbeing programmes.
• Of strategic service leadership and development.
• Of leading change
Knowledge & Understanding
• Understanding of, and expertise in, the care and support needs of older people.
• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a
trauma-informed manner.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
• Of the current health and care landscape
Skills/Attributes
Essential
• Intermediate IT skills
• Can demonstrate commitment to AUKEL values (accountable, kind, flexible, inclusive, collaborative).
• Commitment to learning and development and reflective practise.
• Resilience
Desired
• Ability to speak a community language
Additional Requirements
• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs.
The client requests no contact from agencies or media sales.
Thank you!
Youth Development at Mission 44
As a youth-focused foundation, young people are central to our work. We view young people as active collaborators in creating an inclusive future. Our commitment is to share power, to ensure they have meaningful influence over the decisions that affect their lives, their communities, and the systems around them. Mission 44’s Youth Empowerment Strategy aims to ensure young people are embedded across all aspects of our impact work (including grantmaking, convening and campaigning), as well as helping us to shape our strategy, evaluate our impact, raise funds and awareness amongst key stakeholders.
In this newly established role of Youth Participation Officer, you’ll play a pivotal role in supporting and coordinating participation activities across the organisation, ensuring that young people are meaningfully involved, well-supported, and able to shape decisions and influence our work. Alongside this, you will support the team in launching and delivering an innovative programme created in partnership with our Youth Advisory Board.
We’re looking for someone who is passionate about youth empowerment, someone who is highly organised, and skilled at building trusted relationships. You will be a proactive problem-solver, able to balance multiple priorities while ensuring young people feel supported and heard. If you’re motivated by creating opportunities for young people to drive change, we’d love you to join our team and help us strengthen the impact we make together. Please note: this role involves some evening and weekend work.
The client requests no contact from agencies or media sales.
Thank you!
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Crisis Alternative Service in Havering.
Sounds great, what will I be doing?
We are seeking a dedicated worker to manage a caseload of clients needing early intervention or prevention support with their mental health. The role involves delivering group activities and programmes, co-producing support with service users, and empowering them to engage effectively with professionals and community services. You will help develop peer support networks, monitor wellbeing and safety, and ensure all safeguarding concerns are addressed. The post requires flexibility, teamwork, accurate record-keeping, and timely completion of referrals, assessments, and reviews. You will also support colleagues, contribute to the smooth running of the service, and take part in regular supervision and professional development.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for:
We are seeking someone with proven experience supporting individuals with mental health and/or dual diagnosis, with strong knowledge of mental health conditions, recovery approaches, and relevant legislation. The role requires excellent communication, partnership-building, and case management skills, alongside the ability to work independently, as part of a team, and to support new staff or volunteers. You should have experience in planning and delivering initiatives such as groups, events, or volunteer programmes, as well as strong organisational, IT, and administrative skills. A solid understanding of safeguarding, risk assessment, and local recovery services is essential, along with the confidence to represent the organisation externally and manage work effectively under pressure.
When will I be working?
You will be required to work between 5:00pm – 10:00pm on weekdays and 2:00pm – 10:00pm on weekends. Hours are scheduled on a rolling rota, which includes weekends and bank holidays.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Registered Charity
0
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
The client requests no contact from agencies or media sales.
Thank you!
The Jobs, Education and Training (JET) team works with young people facing homelessness to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education. As part of our delivery, we have developed a weekly ESOL group for young people looking to improve their spoken English, many of whom are young refugees and asylum seekers. Your role would involve the planning, preparation and delivery of these non-formal education sessions as well as delivering wider 1:1 JET casework. While you will work with all young people in the service, this role will focus on developing our JET delivery for young refugees, asylum seekers and those with English as a second language. You will also spend approximately 1 day per week helping us to deliver our core day-centre service.
- Permanent, full-time role in the Youth Work Team
- Salary: £31,200-£34,736
- Deadline to apply: 9am Monday 24 November
The client requests no contact from agencies or media sales.
Thank you!
The post-holder will play a key role within the Initiatives and Partnerships team, working with regional teams to develop and implement proposals to expand use of historic churches in our existing estate and, on occasion, working with other heritage and community groups to deliver their own projects via consultancy or partnership work.
They will manage a programme of work that will include a number of site-specific projects and national initiatives across multiple sites, as well as from time to time working with third parties on partnership or consultancy projects.
The Commercial Initiatives Officer is responsible for the development and delivery of CCT’s commercial initiatives, including Champing and Filming, that involve multiple sites, as well as any future such schemes. The role will line manage the Customer Service and Admin Assistant, Champing who is responsible for the day-to-day delivery of Champing. The post-holder will also work closely with colleagues in conservation and regional teams to make sure that impacts on both areas are fully considered, whilst in tandem seeking to maximise opportunities to expand and increase commercial activity, income and ultimately profitability.
The client requests no contact from agencies or media sales.
Thank you!
About us
Literacy Pirates’ vision is for every child to have the literacy skills, confidence and perseverance to succeed at school and beyond. We provide free, after-school literacy support to children who are falling behind in class and who have fewer opportunities for additional support due to their personal circumstances than others. Founded in East London, Literacy Pirates’ programme now runs online and serves children anywhere in the United Kingdom.
Literacy Pirates is on an exciting journey of growth, rolling out our innovative learning programme to reach more children than ever before. An ambitious, fast-growing charity we have set ourselves a goal of reaching 3,000 children a year nationally, by 2030 compared with 650 this year.
What we're looking for
We are looking for a talented Bookkeeper to maintain our financial records and handle financial operations in the charity.
Core duties include processing all routing transactions encompassing supplier invoices, sales invoices, bank transactions, petty cash, credit cards and treasury management. You will also make payments, prepare our in-house payroll and submit pension returns.
You will work closely with our Finance Director to support the month end close while complying with and upholding the Charity’s policies and procedures.
Our ideal candidate will have experience in a similar role, ideally have worked for a charity and be familiar with Xero. You will also have at least one of the following:
- A relevant qualification such as an accountancy or business degree
- Part or fully qualified with an accountancy body, such as the AAT
- Demonstrative qualification by experience.
Required skills
- Proven bookkeeping experience in a similar enviroment
- Solid understanding of financial operations in a SME environment
- Proven ability to calculate, post and manage accounting figures and financial records
- Accurate data entry skills along with an eye for numbers
- Proficiency in English and in MS Office
- Qualified to degree level, or partly or fully qualified with an accountancy body, or demonstrable QBE
Person specification
- Highly organised
- Dedicated to providing excellent service and building positive working relations
- Able to balance speed of work with a high degree of accuracy and attention to detail
- Strong verbal and written communication skills
- Able to work independently at times and use initiative
Responsibilities
Process all financial transactions in our finance IMS (Xero) accurately and promptly encompassing:
- Accounts payable
- Employee and volunteer expense claims
- Sales invoices, grants, donations and other income
- Bank transactions
- Petty cash
- Credit cards
- Download bank records into the IMS and reconcile all bank accounts
- Monitor savings and move funds between accounts ensuring that we comply with our investment policy
- Operate credit control on the sales ledger and issue payment receipts to customers and donors
- Make payments to creditors and settle expense claims
- Prepare payroll to draft status, pay staff and HMRC, report pension contributions
- Electronically store all required records in line with statutory requirements
- Update contacts and restricted fund profiles in the finance IMS
- Make Gift Aid claims
- Operate within the Charity’s financial procedures and prevailing accounting standards
Support the Finance Director with any of the following:
- Operating restricted funds
- Balance sheet reconciliations
- Financial reporting (internal/external)
- Budgeting and forecasting
- Statutory reporting
- Supporting the annual audit process
- Any other reasonably requested duty
Registered Charity
21 - 50
We develop the literacy, confidence and perseverance of children who are falling behind in class and have fewer opportunities in their personal lives.
The client requests no contact from agencies or media sales.
Thank you!
Employment and Progression Coordinator
Salary: £30,000 per annum, pro-rata (£24,000 per annum for 28 hours per week)
Hours: 28 hours a week, spread across Monday to Saturday (mostly Monday to Friday, 9am to 5pm, with occasional Saturday work to support projects)
Contract: Fixed Term until August 2028
Place of work: Action on Disability Centre for Independent Living, Mo Mowlam House, Clem Atlee Court, London SW6 7BF
About Action on Disability
Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations (DPOs). Guided by the Social Model of Disability, we work to remove barriers and promote equality, inclusion and choice for all Disabled people.
AoD is a medium-sized charity with a Board of Trustees, 27 staff, and a strong pool of casual staff and volunteers. Many of whom have lived experience of disability. We are proud that 100% of our Board and 54% of our staff identify as Disabled.
We deliver four key services: Youth, Employment, Welfare Benefits, and Independent Living.
AoD’s Employment Service
The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We are at the forefront of setting up and delivering supported internships for Disabled young people. We provide an holistic service from management and employer engagement to hands-on, supervised support work across all sites.
Our Employment Service welcomes external referrals and offers support for Disabled people via our in-work support service.
We are looking to recruit several support workers to expand our pool.
Purpose of the Role
The Employment and Progression Coordinator supports Disabled young people and adults to move into and thrive in paid employment. Working within AoD’s Employment and Supported Internship programmes, the postholder will provide person-centred guidance, job coaching, and practical in-work support.
The role includes supporting current and past interns, working alongside employers to create inclusive opportunities, and promoting the benefits of employing Disabled people.
Main Responsibilities
Supporting current and past Disabled Interns
- Provide 1:1 and group support to enable people to explore their skills, interests and aspirations, and move into meaningful paid work.
- Support participants to understand their rights at work and access reasonable adjustments.
Employer Engagement and Development
- Build and maintain positive relationships with a range of employers to create and sustain inclusive job and internship opportunities.
- Encourage employers to adapt roles where needed and to provide a supportive working environment.
Programme Delivery and Administration
- Support the delivery of the Employment and Supported Internship programmes, including one-to-one sessions, group activities, and outreach events.
- Support the planning and recording of participant journeys, including achievements, placements and outcomes, using Salesforce and other tools.
- Work in line with AoD’s aims, values and the Social Model of Disability.
Additional Information
- Some evening or weekend work may occasionally be required.
- An enhanced DBS check will be required.
- Travel across Greater London will be required; travel expenses reimbursed according to policy.
- All staff share responsibility for upholding AoD’s values and ensuring that our work reflects the principles of the Social Model of Disability.
In return we offer
- 25 days annual leave (pro rata), rising to 30 days after 5 years’ service
- Life Assurance (1x salary if enrolled in the auto-enrolment pension)
- Company sick pay (2 weeks after 6 months’ service; 1 month after 12 months)
- 2 weeks Disability Leave pay
- Employee Assistance Programme
Closing Date: 19th November 2025
Interview Dates: Week commencing 24th November 2025
We welcome applications from Disabled people and will provide reasonable adjustments at all stages of recruitment and employment.
We are actively encouraging Disabled people to apply.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Action on Disability prides itself on being an accessible and equal opportunity employer.
No agencies please.
Thank you!
Salary: Officer, Band C Level 1, £33,290- £35,289 per annum equivalent (depending on experience and skill level)
Contract length: 0.6FTE (3 days per week) for 3 years from January 2026
Location: Thames21 Head Office, Central London and at other Thames21 offices in London, as required and throughout the River Roding Catchment.
Responsible to: Thames21 Engagement Programme Manager
About Thames21
Thames21 is an environmental charity that works across London and the Thames Basin to deliver high-impact, nature-based solutions to the climate and biodiversity crisis by restoring rivers, while also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them.
Purpose of the job
We are seeking a skilled engagement officer to deliver an innovative programme of community-led river engagement activities in and surrounding the River Roding as part of a project funded by The National Lottery Heritage Fund, ‘The Roding Rises’. This role will engage with groups from the urban and rural reaches of the river Roding catchment to co-design activities that support the delivery of The Roding Rises activity plan and encourage participants along an engagement pathway from awareness to participation and independent action. This role offers the post holder the opportunity to make a difference in diverse areas of London, with varying challenges and a range of ambitions.
The key skill for this role is being able to connect with and bring people together. The project relies on creating strong networks of grassroots organisations, community leaders and representatives from the public and private sectors, including councillors and politicians.
The key value for this role is curiosity. Being interested in people, able to ask questions, listen, and encourage them to get involved in whatever way they are able, will help you succeed.
You’ll thrive in this role if you can identify the strengths and assets of communities and individuals and create opportunities for them to flourish. By working together with local people in diverse communities beside waterways, you will establish a new and positive ongoing relationship between Londoners and their blue spaces.
A typical day is likely to involve keeping on track with what’s happening across the Roding catchment, meeting with key partners, being alert to upcoming network meetings, or delivering community events or activities. You might be working from home, or out of our offices in Bow or Guildhall, or be out and about with a community group or local organisation, co-producing an engagement event.
You might be posting on social media or updating the web page. You may be working on strategic, long-term plans to share the learnings from the project. You’ll be thinking both big and small on any given day!
Diversity
We primarily serve a London community, and we would love our organisation to better reflect the diversity of this great city. We encourage applications from people of all backgrounds. Being a diverse and inclusive organisation is very important to us. We actively encourage applications from candidates of diverse cultures, perspectives and lived experiences. This role is primarily about community engagement. For that reason, while an interest in environmental issues is essential, experience of working in the environmental sector is not required.
Main duties and responsibilities
1. Work with The Roding Rises Project Team, local community organisations and representatives to co-produce and deliver an inclusive and culturally relevant programme of 21 events and activities over the three-year life of the project as part of the River Connections programme of events within The Roding Rises activity plan.
2. Work with The Roding Rises Project Manager to oversee the successful delivery of the externally contracted River Testimonies and Roding Arts and Walking Festival and community co-development aspects of the Roding Masterplan.
3. Support community groups and partners with community-focused applications to the Roding grants scheme
4. In partnership with colleagues, conduct inclusive outreach activities that will engage a wide diversity of people with a range of backgrounds and life experiences, from both rural and urban areas in our core locations.
5. Build a catchment-wide community network, uploading details to Thames21’s CRM system in line with GDPR.
6. Collect and record qualitative and quantitative data on events and activities run, including written and verbal feedback from partners and participants, photos and numbers of attendees, keeping to GDPR requirements. Evaluate this information to develop the methods for engagement and inform future activities.
7. Carry out the administrative duties to run events, including conducting risk assessments and method statements, managing event registrations, liaising with local councils and community groups and maintaining and managing event equipment.
- Work with the Thames21 Training Officer to establish a group of volunteers who are trained in Thames21’s modules to maintain and monitor local sites. Includes supporting existing volunteers and assisting with building their capacity so groups become autonomous.
- Represent Thames21 and The Roding Rises at relevant local forums and proactively recruit volunteers through in-person engagement events.
- Maintain clear records of progress, ensure all administration and statistical information is kept up to date,
- Work with Thames21’s Communications Team to promote the project, celebrate its achievements and learnings; ensure key milestones are recognised, funders are acknowledged, and volunteer opportunities are publicised.
- Attend Thames21 Team Meetings and liaise with other Thames21 staff.
This job description cannot cover every issue or task that may arise at various times within the post, and the post-holder will be expected to carry out other reasonable duties from time to time that are broadly consistent with other Thames21 activities and those outlined in this document.
For more information and how to apply, please see the attached job description.
The client requests no contact from agencies or media sales.