Programmes manager jobs
Job Purpose
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This role will drive effective adoption and utilisation of digital platforms across Good Law Project, via providing knowledge and hands-on technical skills to enable campaigners and fundraisers to get the best out of these systems, guiding staff to implement best practice, and comprehensive training to empower colleagues.
What we're looking for
- Experience working with Wordpress, Mailchimp, and Google Analytics 4
- Ability to identify and troubleshoot technical issues and propose solutions
- Good understanding of best practices in UX and accessibility
- Knowledge of current data protection legislation to ensure that all outputs are fully compliant with all GDPR requirements
- Good understanding of emerging technologies, industry trends, and digital best practices
What we do
- Good Law Project is a not-for-profit campaign organisation which uses the law to hold power to account and fight for a fairer, greener future. We take on the cases and campaigns where we’ll have the biggest impact, even when the odds are stacked against us
- We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan
- We get a positive outcome in more than two thirds of our cases – either a straightforward or a partial legal win. But whether we win or lose in court, we always fight to make positive change
- See our website for more about what we do
Key Details
Salary: £37,000 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance, and flexible/hybrid working
Hours: 35 per week over 5 days
Contract type: This is a full time permanent role
Location: Hybrid working with office in central London and options for flexibility to work from home. The postholder will be expected to attend our central London office regularly - minimum of 2/3 days per week
Our attached job pack includes the full job description, personal specification, interview dates and Good Law Project's values. Alternatively, click "Redirect to recruiter" to view the job pack on our website.
How to Apply
To apply for this role, click on "Redirect to recruiter" to be redirected to our website where you will be asked to complete an online application form and upload your CV
Contact
If you have any questions about this role, please email the contact details in the job pack below. Or click "Redirect to recruiter" to view our contact details on our website
We hold power to account and fight for a fairer, greener future


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What is the overall purpose of the role?
We are looking to appoint a Support Youth Worker to help develop and deliver an innovative and progressive youth programme for our Girls Project, in a safe industrious and supportive environment working primarily with young girls from diverse communities.
The Girls only group (targeting ages 11-19 years) will promote life skills, well-being and female empowerment. Helping girls move forward through the next stage of their lives to become the women who will shape their community in the future. The Girls group will support, provide advice, mentoring and signposting to additional support services.
Responsibilities:
- Support with the research, planning and delivery of an innovative and progressive programme of youth activities in collaboration with young people and the lead worker.
- Carry out financial and administrative procedures related to the Girls Project.
- Support the promotion of the Girls Project including collating and creating content to be used for online and offline marketing and advertising (hard copy, posters, social media posts etc).
- Record all attendances (registers) for all sessions and populate data required for reporting purposes in a timely manner.
- Coordinate, deliver, host or co-host and oversee the delivery of Girls Project sessions (one-to-ones or groups), trips and residential, that take place on-site and off-site, face to face or online.
- Liaise and supervise with facilitators or external providers directly concerning the delivery of the Girls Project i.e including agreements, risk assessments, SLA’s and Code of Conduct.
- Ensure that children and young people are involved in contributing to the development of the Girls Project via consultations and evaluations.
- Recruit young people through networking and promoting to external organisations and agencies, and beyond.
- Manage referrals to and from the project.
- Assist in recruiting external facilitators required for the delivery of the Girls Project.
- maximise the opportunities for the project.
- Keep an eye out for potential funding opportunities to expand the project scope further
- Any other duties appropriate to the post as directed by YAA
This job description cannot cover every task that may arise within the post at various times and the post-holder will be expected to carry out other duties from time to time which is broadly consistent with those in this document. This job description does not form part of the contract of employment.
Person Specification
Knowledge & Experience
The Support Youth Worker will bring:
- Similar experience in a Youth Worker/Support Worker role
- Level 2 or above Youth Work Qualified (desirable)
- Experience in the charity sector, the voluntary sector, or the community sector would be desirable.
- Experience working with vulnerable children, young people and adults (up to 24 years)
- Experience creating and delivering activities within a youth base/support setting using creative ways to consistently engage and motivate young people positively
- Competent in the use of MS Office and the ability to use databases for recording and reporting.
- Strong planning, time management and organisational skills
- Excellent verbal and written communication skills
- The ability to work well as part of a team as well as working independently
- Confident speaker and presenter
- Flexibility in working hours
The client requests no contact from agencies or media sales.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
We are seeking a proactive and knowledgeable HR Advisor to join our central HR team. You’ll support a group of academies, providing expert guidance on HR policies, employee relations, and workforce initiatives, while contributing to projects that shape the future of education.
This is a dynamic generalist role requiring strong communication, analytical skills, and a collaborative mindset. You’ll be part of a pioneering multi-academy trust known for transforming schools and empowering communities. With access to outstanding CPD, a supportive team, and a culture of excellence, this is a fantastic opportunity to grow your HR career in a purpose-driven environment.
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MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
- Delivery of a generalist HR advisory service to the Federation and our Academies, providing up to date and informed HR guidance and support on HR policies, processes and systems
- Providing professional advice and support to Federation and Academy leaders in all areas of HR practice and employee relations such as grievance, disciplinary, performance management and sickness absence management, escalating complex cases as appropriate to the Head of HR and HR Business Partners
- Supporting the HR Business Partner with organisation change programmes including redundancy, restructuring and TUPE transfers; preparing documents, supporting planning, due diligence completion etc.
- Participating in the development and delivery of HR policy skills workshops for line managers and academy HR
- Assisting with end-to-end employee lifecycle and payroll processes
- Preparing HR documents and create and maintain templates
- Producing management information reports
- Evaluating job descriptions and providing advice and guidance on salary bandings to ensure a consistent and fair approach
- Assisting with the development and implementation of HR policies and procedures
For a full job description, please download the Job Pack.
WHAT WE ARE LOOKING FOR
You should be able to demonstrate:
- Experience providing generalist HR advice on terms & conditions, application of policies and first line employee relations
- Up-to-date knowledge of employment law & current HR practice
- Qualifications to degree level, or equivalent experience
- At least part qualification to CIPD Level 5 or equivalent by experience with a willingness to study
- Excellent spoken and written communication skills
- Confidence and ability to develop and maintain professional relationships at all levels
- Discretion and diplomacy, with the ability to adhere to confidentiality requirements
For a full job specification, please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Face-to-Face Fundraising Area Manager
Are you passionate about making a meaningful impact and leading a team to achieve outstanding results for a cause that truly matters? If so, we want you to join the team in the mission to conserve birds and nature.
Position: Face to Face Fundraising Area Manager
Ref: AUG20258210
Location: West Midlands/Hybrid Working
Hours: Full-Time - Weekend work will be expected as a core part of the role to support your team
Salary: £30,075.00 - £32,108.00 Per Annum
Contract: Permanent
Closing Date: Thurs 25th September - We reserve the right to close this advert at any time once sufficient applications have been received.
Interviews: w/c 29 September
The Role
As a Face-to-Face (F2F) Fundraising Area Manager, you'll lead and inspire a team of membership fundraisers based primarily in the West Midlands with coverage across Shropshire and Worcestershire and this wider vibrant area. Your leadership will play a crucial role in meeting ambitious fundraising targets while upholding the highest standards in ethical fundraising.
As well as line managing a direct team of up to 8 fundraisers, you'll work closely with reserves within your geographical area and lead on National Shows at the NEC to maximise membership opportunity for the charity.
Please note that, given the travel associated with the role, applicants will require a valid driver's licence, or be able to demonstrate how they would reach all corners of this area and be well-placed to do so.
This is a hands-on role supporting, coaching and motivating your team whilst also fundraising alongside them to lead by example.
Key Responsibilities:
- Leadership & Coaching: Recruit, train and develop a high-performing team of Fundraisers.
- Performance Management: Monitor KPIs including membership volume, average donation amounts, Gift Aid uptake and attrition rates.
- Operational Oversight: Manage the day-to-day logistics of your team
- Relationship Building skills: Build effective partnerships with key stakeholders outside of the F2F Team
- Travel and Flexibility: Regular travel across the West Midlands and wider Midlands area (and occasionally nationally) is required.
Essential skills, knowledge and experience:
- Proven experience in face-to-face fundraising and managing high performing teams
- Strong leadership skills with the ability to inspire and develop team members
- Excellent communication and interpersonal skills
- Knowledge of ethical fundraising practices and relevant codes
- Ability to plan, organise and juggle competing priorities
- Comfortable giving and receiving feedback
- Experience with leadership frameworks such as SMART objectives, root cause analysis and situational leadership
Benefits include:
- Vehicle: Company van provided for work travel and expenses paid for. Van is for work purposes only
- Leave: 26 days annual leave plus bank holidays, plus one extra paid volunteering day per year
- Flexible working: Hours tailored to suit individual circumstances
- Wellbeing Support: Free 24-hour employee assistance programme for staff and close family
- Discounts: 20% off in charity shops and online store, plus holiday booking discounts
- Pension: organisation matches contributions up to 7%
- Green Benefits: Cycle to work scheme and green loans
The charity are committed to developing an inclusive and diverse workplace, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature, they need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
You may have experience in areas such as Fundraising, Fundraiser, Fundraising Manger, Fundraising Area Manager, Area Fundraising, Area Fundraising Manger, Lead Fundraiser, Senior Fundraiser, Membership Fundraiser, Membership Fundraising Manger. #INDNFP
Please note: This role is being advertised by NFP People on behalf of the organisation.
The RSPB brings people together – people like you – to protect the things that matter to us all.



Are you a strategic and passionate legacy marketing professional ready to lead transformational change? Barnardo's is looking for a Senior Legacy Marketing Manager for a 12 month fixed term contract to shape and deliver a sector-leading legacy and in-memory giving programme. This is a unique opportunity to help secure the long-term future of our vital work with children and young people across the UK.
Reporting to the Head of Individual Giving and Legacy Marketing, you will lead the development and implementation of Barnardo's Legacy Marketing Strategy, with a focus on growing the number of legacy pledgers and intenders, delivering exceptional stewardship, and embedding legacy giving across the organisation.
You'll also play a key role in developing a long-term growth strategy for In Memory Giving, working closely with internal teams and external partners to deliver inspiring and engaging supporter experiences.
Key Responsibilities
- Lead the development and delivery of a long-term Legacy Marketing Strategy to grow income from gifts in wills and in-memory giving.
- Manage a team of legacy marketing professionals and oversee a budget of approximately £600k, with an income target of £240k.
- Design and implement sector-leading stewardship journeys for legacy audiences.
- Collaborate across fundraising, marketing, and supporter care teams to integrate legacy messaging and supporter journeys.
- Work with internal teams and external agencies to deliver high-quality campaigns and supporter experiences.
- Monitor trends in the legacy giving landscape and use insights to inform strategy and innovation.
- Champion legacy giving across the organisation, building awareness and engagement internally.
What We're Looking For
- Proven experience in legacy marketing or a related fundraising discipline.
- Strong strategic thinking and planning skills, with a track record of delivering growth.
- Excellent communication and stakeholder engagement skills.
- Experience managing budgets and working with external agencies.
- A collaborative and proactive approach to leadership and team development.
- Passion for Barnardo's mission and a commitment to delivering exceptional supporter experiences.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description. This should be done with an understanding of the context of the service described.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
The client requests no contact from agencies or media sales.
Job title: Head of Finance and Data
Responsible to: Chief Executive Officer
Key relationships: Trustee Treasurer and Bookkeeper
Hours of work: 22.5 per week - schedule flexible, upon discussion
Salary: £45,0000 pro-rata (subject to skills and experience)
Location: Stowmarket, Suffolk
Contract term: Permanent (with a probationary review at 3 months)
We are seeking an experienced finance professional to join a new Chief Executive Officer and an ambitious team of staff and volunteers.
Job purpose
To lead on financial strategy and planning, budgeting, reporting, and analysis for The Mix and its trading subsidiary, 127 Trading Ltd.
To lead on data strategy and management, (financial and non-financial), across the whole organisation ensuring data quality, and promoting data-driven decision-making.
We are looking for a experienced finance professional to join a new CEO and an ambitious team of staff and volunteers and to lead and manage our finance and data activities, enabling exciting, impactful projects and supporting the community to thrive.
Background
The Mix Stowmarket Ltd. is an established youth charity working with young people across Mid Suffolk. Through mentoring, youth work, education programmes and social enterprise, we support young people young people aged 9–25 across Mid Suffolk. The Mix has a committed team, a flagship youth centre, and a trading arm, 127 Trading Ltd, which operates two cafés. We are rooted in community impact and innovation.
Our vibrant and ambitious youth charity serves. We exist to inspire, empower, and support young people to build resilience, thrive, and unlock their full potential. Working from our centre in Stowmarket and a second base in Needham Market, we deliver a diverse range of programmes including youth mentoring, alternative education, school-based support, and open-access youth sessions. Our work is shaped by strong values, a solution-focused approach, and a deep belief in the potential of every young person.
Alongside our charitable work, we operate a social enterprise trading arm, 127 Trading Ltd, which runs two cafés that provide training and employment opportunities for young people, while generating vital income for our work. With a committed team of staff and volunteers and a passion for partnership, The Mix is a trusted and innovative force for positive youth development in Suffolk.
We have recently appointed our new CEO, who takes up post in October 2025. We now seek an experienced Head of Finance and Data to support the senior team as they lead The Mix into its next chapter, with prime responsibility to provide sound and rigorous financial and data leadership across The Mix and 127 Trading Ltd.
Overview of the role
As the organisation’s Head of Finance and Data, you will be an experienced, and trusted professional, who can bring strong financial and data disciplines to the organisation.
Working closely with our new CEO and committed trustees and staff, you will develop and implement The Mix’s financial and data strategies that are aligned to our vision to expand the reach of our crucial support of young people in Suffolk.
You will have a thorough understanding of financial accounting and planning relevant to the charity and social-enterprise sectors, with a strong attention to detail.
You will be passionate about the use of financial and non-financial data to inform business decisions and be an effective analyst and communicator of business performance.
You may come from the youth, charity, health, education, or social enterprise sectors — but above all we welcome candidates who can bring the vision, leadership and heart to shape the future of fundraising and marketing at The Mix.
Main Responsibilities
1. Financial leadership
· Develop and implement financial strategies, policies, and practices.
· Oversee financial planning, budgeting, and forecasting.
· Lead the Finance sub-committee
· Ensure accurate and timely financial reporting and relevant analysis of performance, at a project, site, and business level.
· Manage financial risk and ensure regulatory compliance.
· Provide strategic financial advice to senior management and the board.
· Monitor financial performance and identify areas for improvement.
2. Data Strategy and Management
· Develop and implement a comprehensive data strategy.
· Ensure data quality, security, and governance.
· Drive data-driven decision-making across the organisation.
· Chair the Data, Impact and Evidence Action Group.
· Oversee data analysis, reporting, and visualization.
· Collaborate with other departments on data-related initiatives.
3. Stakeholder Engagement
· Communicate financial and data insights to senior management, the CEO, the Board, and stakeholders.
· Build strong relationships with internal and external stakeholders.
· Function as a point of contact for audit and regulatory inquiries.
4. Team leadership and development
· Lead and mentor the finance and data team.
· Foster a collaborative and high-performing work environment.
·Ensure effective communication and knowledge sharing within the team.
For further details please also refer to the job description.
The Mix Stowmarket Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks
We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The basics
Location: Agile working
Contract: Permanent, subject to funding
Hours: 16 hours per week
Starting salary: £27,445 FTE (£13,722.50 pro rata)
Who we are
Safer London is a charity working with young Londoners and families who are affected by violence and exploitation. We believe that when a child or young person comes to us they are just that – a child or a young person: we don’t define them by the issue that has brought them to us. By working alongside young Londoners, their families and peers in the places where they spend their time, we can create a safe London not just for them but for everyone.
Who you are
Would you like to make a difference to the lives of Young Londoners?
Do you enjoy helping people get the best out of online systems, designing and delivering high quality training and resources?
Do you have the expertise to provide support to users of case recording systems?
If so, you might be just who we are looking for!
If you are committed and resilient, and believe you have what it takes to help us to improve the lives of young Londoners and their families please apply.
What the role involves
1. Ensuring that there are regular training opportunities for both new starters and those requiring refresher sessions or updates when new functions or forms are released. This will include running system training drop in sessions to assist with queries / hear feedback, and relaying information from these to the Information Governance and IT manager.
2. To support managing the case recording system help desk – so that support is always ava
ilable to front line workers and other stakeholders.
3. Working with the Learning and Development Coordinator to establish an evaluation method and implement this to enable us to assess the effectiveness of each training session and using this to improve future delivery.
4. Produce effective training materials and guidance documents, and develop and maintain a training area on our case recording system, including the creation of dummy forms and files for new users to access and use as a training sandbox
5. Performing case recording system changes to forms and lists as directed by the Information Governance and IT Lead
6. Support the Data Reporting and System Support Lead with regards to user administration and user support at times of absence and increased need
7. Working with the Learning and Development Coordinator to support the creation of e-learning training modules for our LMS (currently RISE) Acting at all times in line with safeguarding legislation and guidance in addition to Safer London’s practice guidelines and wider pan-London processes and protocols.
8. Undertaking any other duties as required and commensurate with the level of this post, including covering the Data Reporting and CRS support lead post functions when relevant.
Additional Information
Safer London is committed to safeguarding and promoting the welfare of children and young people, and we expect anyone who works and volunteers with us to share this commitment. As part of this commitment we will request a DBS (Disclosure & Barring Service) check, as well as references covering the last five years, for the successful candidates.
We value diversity and encourage and welcome applications from people of all backgrounds. We know that in order to make London a safer place for the young people that live here we need a diverse range of perspectives, experience, and knowledge.
Why working for us is different:
Encouraging work life balance
Ø Safer London is a 4 day/32 hour (FTE) working week organisation. This means that you have a regular day off in the week with no impact on your pay.
Ø 179 hours annual leave (plus bank holidays and pro rata for those who join us part time) rising after 3 and 5 years of service.
Ø Flexible and smart working policies in line with an agile way of working.
Ø Agile working - meaning you can work from different locations like home, in the community, from our office (job dependent).
Enriching your work life
Ø Opportunities for learning and development
Ø New modern offices
Ø Opportunities to feedback including surveys and groups
Ø Reflective practice sessions
Ø Reduced caseloads compared to statutory services
Caring for you and your family
Ø Enhanced family leave
Ø Death in service benefit
Ø Thinking about your finances
Ø Discounted season ticket loan
Ø Pension scheme
Ø Cycle to work scheme
Ø Expenses float scheme
Sound good? Here’s how to apply
To apply please complete the online application form and submit it as soon as possible: Safer London runs a rolling recruitment process which means that applications are shortlisted and invited for interview within one week of receipt. As soon as a suitable candidate is found no further applications will be considered.
As part of the online application you will be required to confirm you have read our Privacy and Cookie Policy and Safeguarding and Child Protection Policy.
Please make sure you find the Job Pack attached by clicking the apply button on this page or find it on Safer London’s Website.
Should you need any adjustments to the recruitment process or if you experience any technical issues when trying to access and/or complete the application through the online portal, please contact us via the “Contact us” section of our website or find our contact information in the Job Pack.
Safer London is not a sponsoring organisation for foreign nationals and you must be able to show proof that you have permission to live and work in the UK in order to be considered for this role.
The client requests no contact from agencies or media sales.
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the
importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
The LifeSkills Support Worker (Virtual) will provide online support to individuals who are further away from employment, education or training by using a strengths based approach as part of the LifeSkills Intensive Programme.
This is a new role and it is planned that referrals will be received directly from Tier 3 FamilyLine services (counselling and befriending services).
The LifeSkills programme supports individuals and families to build their confidence, social networks, financial and employability skills. The LifeSkills Support Worker will work closely with the wider LifeSkills teams (Intensive and Open).
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




The client requests no contact from agencies or media sales.
We are seeking a Funding Officer to join our passionate and friendly team in Northern Ireland.
This permanent position is part of our Southern Team, which covers the following Council areas: Ards and North Down, Mid Ulster, Newry Mourne and Down and Armagh City, Banbridge and Craigavon. Led by a Funding Manager and supported by four other Funding Officers, you will be responsible for the Armagh City, Banbridge and Craigavon areas while also working flexibly across the wider local team to help meet the demands of our funding programmes.
This is an exciting opportunity to join a dedicated team delivering over £30m annually to support communities and create real impact across Northern Ireland
Based primarily in the Armagh City, Banbridge and Craigavon areas, you will work from home and within local community settings. The role will also require travel to our Belfast office (around once every couple of weeks) as well as occasional visits to other parts of the Southern team area.
This is a varied and rewarding role and involves assessing funding applications across our programmes, managing grants and monitoring progress and building strong relationships with key stakeholders. You will use your local knowledge and experience to help ensure funding is directed where it can make the greatest difference to places, people and communities who experience poverty, disadvantage and discrimination.
Key responsibilities may include:
- Assessing funding applications across our programmes
- Managing your own caseload of grants, including liaising with grant holders, visiting projects, identifying and managing risks, and supporting organisations to deliver and evaluate their work.
- Understanding and responding to the different needs of communities, applicants and grant holders
- Providing constructive advice and feedback, supporting applicants while being confident to have challenging conversations where needed
- Representing the Fund by engaging with key stakeholders, including applicants, support agencies, Council staff, and by attending funding fairs and external meetings.
- Sharing learning from your conversations, events, project visits, reports and evaluations to help maximize our impact as a grant maker.
You may come from a voluntary sector background - many of our colleagues do- but we are also very open to transferable skills from other sectors. What matters most is your ability to build relationships, use sound judgement and support communities to thrive.
Interview details:
- Date: 9th or 13th October
- Format: Face to Face
- Location: Our Belfast Office
On application, please align your supporting statement to the criteria below
Essential Criteria:
- Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes.
- Relational skills: Ability to build and maintain excellent relationships at different levels, with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion.
- Analytical Skills: Ability to absorb a wide range of information including ability to analyse accounts and numerical data and to make judgement-based decisions with confidence.
- Knowledge of the voluntary and community sector
- Values – Values driven and passionate about the Fund’s purpose, with a strong commitment to equity, diversity and inclusion.
- An ability to use your initiative, manage your own workload and work to deadlines and a can-do attitude.
- Demonstrable IT skills and the ability to learn detailed processes quickly and accurately
Desirable
- Be responsive to emerging issues and trends which impact on your work, the work of your team, or the Fund
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Location: Hybrid – Warwick/Leamington Spa office (min. 3 days/week), remote up to 2 days/week
Salary: £74,000 – £78,000 (depending on experience)
Hours: Full-time, 37.5 hours per week
Reporting to: Chair of Board of Trustees
About SOS – Silence of Suicide
Founded in 2015 by Michael and Yvette Mansfield, SOS Silence of Suicide exists to break the silence around mental health and suicide. Initially a peer-support group, SOS is now a growing charity offering multi-channel support services via a national helpline, mobile hubs, and in-person outreach. With around 45 staff and volunteers, SOS is poised for further expansion and impact and is seeking a strategic and compassionate CEO to lead us through the next exciting phase of development.
The Role
The Chief Executive Officer will lead SOS’s strategic direction, operations, partnerships and fundraising. This includes shaping long-term sustainability, developing our team and enhancing our voice in national conversations centered around suicide prevention and mental health.
Key Responsibilities
· Lead and manage the Senior Leadership Teams
· Deliver and grow SOS’s core services – helpline, hubs and outreach – ensuring high-quality, accessible support.
· Develop and implement a sustainable income generation strategy in collaboration with fundraising staff.
· Ensure sound financial management, working with bookkeepers, auditors and the Board to meet compliance needs.
· Support trustees with good governance and maintain full legal and regulatory compliance, including safeguarding.
· Represent SOS to external stakeholders including NHS, government, press and funders.
· Oversee impact reporting, evaluation and quality improvement across all service areas.
· Champion SOS’s mission, values and voice on suicide prevention, stigma reduction and mental health awareness.
About You
We are seeking a strategic leader who is hands-on, collaborative and emotionally intelligent. The ideal candidate will bring the following:
· Proven experience in charity leadership and team management, ideally in a growth phase.
· Strong understanding of mental health or suicide prevention – lived or professional experience welcomed.
· Track record in strategic planning, income generation and stakeholder engagement.
· Experience of developing services, managing volunteers, and fostering inclusive culture.
· Sound knowledge of charity governance, safeguarding, finance and HR best practice.
· Excellent interpersonal, written and verbal communication skills.
· Comfortable with hybrid working, frequent travel and engaging with emotionally complex topics.
SOS is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and lived experiences. The successful candidate will be required to undergo a DBS check.
Timetable for interviews
Shortlisted candidates will be notified w/c 29th Sept with formal Interviews to be held 6th/7th October 2025 in the Warwickshire area.
Addendum: Person Specification
Communication & Interpersonal
· Excellent interpersonal skills with the ability to build strong relationships across staff, volunteers, partners and service users. (Essential)
· Strong verbal and written communication skills. (Essential)
· Diplomatic, professional and emotionally intelligent. (Essential)
· Able to work both independently and collaboratively; confident engaging with a wide range of stakeholders. (Essential)
Fundraising & Partnerships
· Proven track record in fundraising strategy, including grant applications, donor engagement and community fundraising. (Essential)
· Provide strategic oversight of the charity’s communications—ensuring the website, social media and printed materials are used effectively and creatively. (Essential)
· Develop a mental health training and awareness service that advances SOS’s mission. (Essential)
Leadership & Management
· Proven experience delivering programmes and activities within the charity sector. (Essential)
· Proven ability to lead and line manage staff within a dispersed team and varied working patterns. (Essential)
· Experience of managing volunteers and supporting their ongoing development. (Essential)
· Ability to work under pressure and respond flexibly in a fast-paced environment. (Essential)
· Proactive and highly organised, with strong time management skills. (Essential)
· Strong attention to detail, with the ability to prioritise, delegate effectively and meet deadlines. (Essential)
Mental Health & Values
· Strong understanding of mental health and suicide prevention, ideally with lived experience. (Essential)
· Commitment to promoting equality, diversity and inclusion internally and externally. (Essential)
· Demonstrated commitment to safeguarding, with experience in policies and processes to protect vulnerable adults. (Essential)
· Clear commitment to the aims and mission of SOS Silence of Suicide. (Essential)
· Empathetic listener with the ability to engage non-judgementally. (Desirable)
Strategy & Governance
· Demonstrated success in developing and implementing strategic plans, preferably in a charity context. (Essential)
· Experience of designing and building effective organisational structures to support growth, including operating in a ‘start-up’ environment. (Essential)
· Sound knowledge of charity governance and compliance, including engagement with trustee boards. (Essential)
· Ability to develop and implement new organisational processes and frameworks. (Desirable)
Technical Skills & Other
· Proficient in Microsoft 365 and OneDrive, including Teams, Word, Outlook and Excel. (Essential)
· Degree or equivalent experience in a relevant field. (Essential)
· Willingness to work outside of standard hours, including evenings and weekends when required. (Essential)
· Living within one hour of the Warwickshire office, with access to a vehicle for business use. (Desirable)
Your CV and covering letter (max 2 pages) should outline your interest and suitability for the role by 23.59hrs on 21st September 2025.
Since our concept in 2015, our core aim remains the same - to reduce shame, stigma and silence around poor emotional health and suicide
The client requests no contact from agencies or media sales.
Are you organised, detail-focused, and passionate about making a difference?
Join the Race Equality Foundation, a national charity working to tackle racism and improve the lives of Black, Asian, and ethnically minoritised communities. We produce cutting-edge research, influence policy, and deliver innovative programmes that create real change.
We are looking for someone who wants to use their developing administrative and research skills to tackle racism and inequality. Organised, methodical and curious, you will support the research and policy related work of the Race Equality Foundation.
From organising interviews and roundtable discussions, to facilitating online and in person meetings, and ensuring high quality record keeping and data management; you will be crucial to the Foundation’s work in exploring the persistence of racial inequalities and their consequences and developing solutions.
Key to the way we work are both intersectionality and participatory approaches that centre the voices of those with lived experience, and you will facilitate this in the projects you work on. You will support our dissemination activities to a range of audiences, and our relationships with stakeholders, including central and local government and our voluntary and community sector partners.
This is a fantastic opportunity to develop your skills and be part of a collaborative, supportive team committed to tackling racial inequality.
Why work with us?
At the Race Equality Foundation, you’ll join a passionate team that values inclusion and wellbeing. We offer:
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Generous annual leave – 25 days rising to 31 after five years, plus bank holidays
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Above-statutory employer pension contributions
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Employee Assistance Scheme (EAS) for health and wellbeing support
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Ongoing training and development opportunities
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A friendly, flexible, and collaborative working environment
How to apply
Apply via our online recruitment portal, submitting your application form and supporting statement.
Closing date: Wednesday 24th September 2025 5pm
Interview date: Friday 3rd October 2025
Tackling racism, transforming lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set is delighted to be working on a fantastic Legacy & In-Memory Marketing Manager role with a long standing client. This newly created position will be pivotal in shaping impactful campaigns that honour individuals' legacies, engaging audiences and developing a new in-memory programme.
Key Responsibilities
- Develop and implement strategic legacy marketing campaigns
- Collaborate with internal teams and external partners to maximise campaign reach and engagement.
- Manage content creation, ensuring messaging aligns with organisational values and resonates with target audiences.
- Analyse campaign performance data to optimise engagement and fundraising results.
- Cultivate relationships with stakeholders, including donors, supporters, and partners.
Person Specification
- Proven experience in marketing campaigns across Individual Giving or Legacies,
- Strong storytelling and communication skills, with the ability to craft compelling messages.
- Experience managing multiple campaigns simultaneously and delivering results.
- Ability to analyse data and utilise insights to refine marketing strategies.
- Excellent relationship building skills, demonstrating tact and professionalism.
- Well organised, with the capability to prioritise tasks effectively in a dynamic environment.
What’s on Offer
Salary: £43,000- £46,000
Compressed working offered
2 days a week in the London Office
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
The Woodland Trust is looking for a Lead Digital Marketing Manger to help create, execute, optimise our email marketing strategy to drive engagement and conversion.
The Role:
• You’ll plan and deliver the email marketing strategy and schedule.
• You’ll advise and lead on best practice regarding HTML, new technologies, trends and GDPR.
• You’ll create and produce effective campaigns with a view of improving email marketing KPI’s.
• You'll collaborate with other channel leads on key campaigns to maintain consistency.
• You’ll have strong relationships with our ESP providers to ensure we optimise the platforms benefits.
• You’ll line manage and lead the Digital Marketing Executive (yet to be recruited)
• This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.
The Candidate:
• You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
• Experience in managing email marketing strategies and schedules.
• Strong communication skills to build relationships with internal and external stakeholders.
• Experience in creating and planning effective campaigns.
• Knowledge of ESP systems and experience providing training and guidance to internal users.
• Experience testing audience segmentation and creating user journey improvements.
• Strong prioritisation skills with the ability to work across multiple campaigns, with multiple teams.
• Experience reporting on activity using an email service provider.
• Knowledge of GDPR guidelines specifically in relation to email marketing.
Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 days + bank holidays (pro rata for part time)
• Buy and Sell Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that you answer the Application Questions to show your relevant skills and passion for the role.
Even if you don't meet every requirement of the role, we would encourage you to apply.
Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held via Microsoft Teams on the 29th September 2025.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
London Support Programme - Prison Caseworker
Location: This programme is currently delivered at HMP Downview and HMP High Down. Future delivery is anticipated at HMP Standford Hill, HMP Ford, and/or HMP Coldingley. Administrative tasks may be carried out remotely from home, or from our London office, near Vauxhall.
Contract: 12 months, with the possibility of a permanent position thereafter, subject to funding availability
Hours: Part time, 28 hours over 4 days
Salary: £32,000 FTE (pro-rated)
Reporting to: Head of Service Delivery
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Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.
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Our vision: A future where everyone can achieve their potential within and beyond prison.
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Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.
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Our values: Knowledge & evidence, Listening & learning, Performance & impact, Partnership & connection, Challenge & innovation, Person centred & fair
Role summary
The London Support Programme (LSP) is a pilot service delivered by the Hardman Trust, providing pre- and post-release support to people on long sentences who are returning to London. This first year of delivery has enabled us to begin offering support, and we are now refining the programme for its next stage.
We are recruiting two part-time, Prison Caseworkers to deliver frontline support, ensuring that people serving long sentences continue to receive consistent, personalised help in preparing for release and rebuilding their lives.
As a Prison Caseworker, you will provide one-to-one, person-centred support focused on wellbeing, confidence-building, and preparation for life after release.
You will support people to set meaningful goals, connect with services, and problem-solve challenges along the way.
The role involves building trusting relationships, promoting the programme across the prison, keeping accurate records, and contributing to the continued development of this pilot into a sustainable, long-term service.
You will be managed and supported by the Head of Service Delivery.
Core responsibilities
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One-to-one support delivery – Provide tailored support to people in prison signed up to the LSP, including initial support planning, goal-setting, problem-solving and referrals to both internal (e.g. Grants, Research Volunteers, Penfriends) and external services.
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Remote support – Provide light-touch support to LSP participants released from prison, during their initial weeks of resettlement, using telephone/video calls, and email to check in, offer guidance, and help address early challenges.
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Service promotion – Actively promote the LSP within pilot and potential partner prisons to increase sign-ups and engagement.
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Administration – Keep accurate, timely records of support activities and outcomes using Salesforce and NOMIS systems.
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Service development – Support the Head of Service Delivery by contributing learning and feedback from frontline delivery, to inform the ongoing refinement of the programme model and resources.
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Collaboration & team contribution - Work closely with colleagues to promote products and services, gather and analyse user feedback, and ensure continuous improvement. Contribute to organisational reporting, monitoring, and evaluation.
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General - Participate in regular one-to-ones, contributing to the identification of objectives and professional development goals. Work in line with the Hardman Trust’s values, actively contributing to a culture of learning, reflection, team work and development, ensuring quality in your work. Undertake other duties and responsibilities commensurate with the role, as may be reasonably required by the Hardman Trust.
Person specification
Essential:
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Commitment to the values, vision, and mission of the Hardman Trust.
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Experience of working within prisons.
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Ability to build rapport and trusting relationships with a diverse range of people
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Experience using case management systems, such as NOMIS and Salesforce.
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Experience responding to safeguarding concerns and lone working within prisons and in the community (e.g. ACCT documents, Mercury Intelligence Reporting, organisational safeguarding procedures).
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Excellent organisational skills – The ability to work independently, prioritise tasks, and manage time effectively within a part-time lone-working role.
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A motivated problem-solver with a common-sense, can-do attitude who relishes working with a diverse range of people
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The right to work in the UK.
Desirable:
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Experience of working with people on long sentences
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Prison vetted and holds current security clearance
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Understanding of the challenges faced by people on release from prison
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Knowledge of London-based support services relevant to resettlement.
What we offer
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Monthly wellbeing supervision
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Travel expenses paid
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Opportunities to collaborate with colleagues at team away days
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28 days of annual leave, and bank holidays (pro-rata)
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Birthday day off in addition to annual leave
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Eye test cost reimbursed up to £25
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Learning and development annual training budget £500
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Standard pension contribution
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A supportive, values-driven culture where your contribution makes a difference.
This JD will be subject to periodic review in consultation with the job holder.
Please apply via Charity Job
Application and interview process: Applications will be considered, and interviews conducted, on a rolling basis until the right candidates are appointed.
Interviews: Interviews will be conducted on a rolling basis until the right candidates are appointed.
Start date: December 2025 or early January 2026. Appointment is conditional upon successful prison security clearance and any additional referencing checks.
Night Shelter Manager
Glass Door Homeless Charity
London, Greater London (On-site)
£19.90 per hour
Part-time (Daily shifts - 5pm to 10pm )
Contract (Six months)
How to apply
Job description
Team: Night Shelters
Location: On-site at Glass Door Night shelter venues in the boroughs of Kensington & Chelsea, Hammersmith and Fulham or Wandsworth
Duration: 1 November 2025 to April 2026
Reporting to: Service Manager – Night Shelters
Shifts available: 5:00pm to 10:00pm
Job Purpose
As a Night Shelter Manager, you’ll be the lead staff member for your shift, overseeing the safe and smooth running of one of Glass Door’s seasonal night shelters between November and April.
You’ll work alongside Overnight Homeless Shelter Workers and volunteers on your shift to make sure the shelter is a welcoming, safe, and respectful place for up to 35 guests. Your role is to set the tone for the night: briefing the team before opening, welcoming and inducting new guests, explaining our shelter guidelines, and ensuring everyone knows their responsibilities. You’ll be the first point of contact for any issues during your shift, whether that’s supporting someone in distress, addressing concerns or responding to challenging behaviour.
You’ll also ensure shelter procedures are followed, keep accurate records of attendance and incidents, and maintain clear communication with the casework team so they can follow up with guests. Alongside leading operations, you’ll actively work with guests, volunteers, and colleagues to create a friendly and supportive environment where everyone is treated with dignity.
This role is ideal for someone who can remain calm under pressure, lead a small team confidently, and is committed to supporting people as they work towards ending their homelessness; all while making sure the night shelter runs smoothly from start to finish.
Job Description
As the lead staff member for your shift, you’ll be responsible for the smooth and safe running of the shelter during your working hours. You’ll work closely with Overnight Homeless Shelter Workers and volunteers, setting the tone for the night and making sure everything runs to plan.
Your main responsibilities will include:
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Leading the shift – Oversee the running of the shelter during your shift, making sure guests, staff, and volunteers are safe and supported.
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Briefing the team – Hold a short briefing before opening to make sure everyone understands their roles and responsibilities for the night.
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Welcoming guests – Greet guests warmly, induct new arrivals by explaining shelter guidelines and behaviour expectations, and answer any questions they have.
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Supporting volunteers – Guide and support the volunteer team, working closely with Volunteer Coordinators to make sure their time is well organised and meaningful.
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Monitoring wellbeing – Keep an eye on guest welfare throughout the shift, offering support when needed.
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Responding to issues – Manage any situations that arise, from emotional distress to challenging behaviour or medical emergencies, and call emergency services if necessary. Training will be provided.
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Overseeing safety and security – Take responsibility for the overall safety and security of the shelter during your shift, ensuring guests, staff, and volunteers are safe and supported at all times.
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Following procedures – Help make sure the shelter’s policies and procedures are understood and put into practice during the shift.
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Shift handover – Provide a clear handover at the end of your shift so the overnight team has all the information they need.
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Shelter van – Drive the van from its parking location to the shelter at the start of the shift, keep it tidy, and carry out basic stock checks before departure, reporting any shortages for restocking.
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Keeping accurate records – Record attendance, incidents, and observations using our iPad-based In-Form system so colleagues have up-to-date information.
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Working with the casework team – Share relevant information about guests’ welfare and needs to support follow-up work.
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Supporting practical needs – Assist the casework team with practical tasks related to guests’ day-to-day needs as requested.
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Attending meetings and training – Join monthly shelter meetings and other training or team sessions as required.
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Supervision meetings – Take part in regular supervision meetings with the Service Manager.
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Pitching in where needed – From time to time, take on other reasonable tasks to help the shelter run smoothly.
Person Specification
Essential:
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A valid manual driving licence and be willing to drive the Glass Door van.
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Experience working with people experiencing homelessness or other vulnerable groups.
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A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity.
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The ability to lead a small team confidently, including during challenging or fast-changing situations, while keeping a calm and professional approach.
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Confidence in handling challenging behaviour calmly and respectfully.
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Strong written and verbal communications skills.
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The ability to carry out manual handling tasks, such as moving supplies and equipment.
Desirable:
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The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian.
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A lived experience of homelessness.
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An understanding of, and commitment to, trauma-informed care.
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Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid.
Other
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Employment is subject to a satisfactory enhanced DBS check for adults.
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You’ll be expected to follow Glass Door’s safeguarding policies and procedures.
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A commitment to equality, diversity, and inclusion in all aspects of your work.
We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
The client requests no contact from agencies or media sales.