Programmes quality and effectiveness manager jobs in ingatestone, essex

Location: Remote with travel across the UK.

About the role  

It’s an exciting and important time for our charity as we work to help more people out of homelessness and poverty as part of an ambitious strategy. 

The newly created role of Federation Development Lead will sit within the Partnerships and Federation Development directorate, to support the delivery of key charity and federation-wide objectives, as part of our mission to empower people affected by homelessness and poverty to change their lives for the better while using our voice to achieve social change. 

The principal responsibility will be to support our ambition to become a best practice national body, responsible for leading on and supporting the development of key projects within Emmaus UK and the wider federation.

This will include providing leadership to support Emmaus communities across the UK to prepare and respond to the introduction of the Supported Housing (Regulatory Oversight) Act, you will require an understanding and commitment to best practice and legislative requirements related to the provision of supported housing, with the ability to translate regulatory requirements into user friendly support, training, guidance and policies and procedures

The role will also provide a critical role in the implementation and delivery of Emmaus UK’s ambitious plans to seek registration as a provider of social housing. You will provide the project management and technical skills required to support the successful delivery of the application process, ensuring that risk and regulatory requirements are considered and acted upon at each stage, maintaining strong communication with key stakeholders externally and across the federation.

As the Federation Development Lead, you will have the opportunity to make a significant impact on the growth and development of the Emmaus movement within the UK, contributing to a culture of continuous improvement, and supporting the overall success of the federation. Your role will involve supporting the development and delivery of strategic plans, programme design and implementation, stakeholder management, and continuous evaluation and improvement of developed initiatives.

Working with the Director of Partnerships and Federation Development and wider Senior Leadership Team, the role will be central to the delivery of strategic objectives related to the development of the movement.

About Emmaus UK

We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers. 

Emmaus is a unique, secular organisation supporting homeless and socially excluded people by providing a home for as long as it is needed, meaningful work in a social enterprise and a sense of belonging. 

There are currently over 30 Emmaus communities across the UK, stretching from Glasgow to Dover and Norfolk to South Wales. Collectively the Emmaus federation supports more than 1,000 people with experience of homelessness. 

How To apply 

To apply for the role, please complete our application form and equal opportunities monitoring form and email us. The email address is in the Application Pack by 12pm on Monday 10th November 2025. 

Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

Those shortlisted will be invited to an interview conducted via Microsoft Teams on Thursday 20th November 2025.

If you would like to arrange an informal discussion about the role, please email us. Email address can be found in the Application Pack.

We are building a compassionate and high performing organisation at Kentown Support. We are 
looking for an ambitious, energetic and collaborative colleague who has both a passion for their work 
and the difference it can make to children and their families. This is a pivotal leadership role and 
opportunity to join an incredible charity at the beginning of its journey offering a real opportunity to 
shape our future success

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and passionate individual to join us as Head of Therapeutic Support.

The Head of Therapeutic Support will provide strategic clinical leadership to TLG’s mission, driving forward our 10-year vision to bring fullness of life for every child, no matter what struggles they face. This pioneering role will shape therapeutic and trauma-informed approaches across the organisation, ensuring consistent, high-quality practice in both existing and new programmes. With deep clinical experience across multiple sectors, the successful candidate will develop scalable, innovative concepts that balance speed, safety, and effectiveness.

As a member of the Wider Leadership Team, reporting to the Director of Programmes, the Head of Therapeutic Support will influence strategy at the highest level, inspire confidence among church partners, statutory agencies, professionals, and other stakeholders, and manage clinical risk across TLG’s community-based services. They will be the authoritative voice on the way TLG works with children and families, ensuring strong ownership and impact throughout the organisation.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Part-time (22.5 hours per week)

Closing Date: Sunday 2nd November

Initial Interviews: Monday 10th November

Final Interviews: Tuesday 18th / Wednesday 19th November – at our National Support Office in West Yorkshire

Community Action Redbridge is looking for a creative and strategic Communications and Engagement Manager (maternity cover) to raise the profile of our charity and the wider VCSE sector, delivering communications that make a real impact. 

In this role, you will: 

• Lead the development and delivery of compelling campaigns and high-quality content across digital and print channels, ensuring messaging is inclusive, accessible, and aligned with our values. 

• Use storytelling, engagement, and influence to support our mission, amplify sector voice, and engage key audiences, including local VCSE organisations, residents, public sector partners, and funders. 

• Build the communications capacity of local VCSE organisations, helping them improve visibility, demonstrate impact, and engage key audiences to strengthen sustainability. 

• Lead communications and brand development for Redbridge Giving, an exciting new place-based giving initiative empowering residents to shape local priorities and lead the change they want to see.

• Shape and evaluate communications activity using data, insight, and trends, supporting a culture of learning and continuous improvement. 

We are looking for someone curious, proactive, and passionate about social justice, who wants to use their expertise to help build a fairer Redbridge, where every one and community has an equal opportunity to thrive. 

About Community Action Redbridge 

Community Action Redbridge is a local infrastructure charity dedicated to building a fairer Redbridge where everyone and every community has an equal opportunity to thrive. Through our work, we support the development of strong and resilient communities where people lead happy, healthy, and fulfilling lives. 

At the heart of our work is a commitment to social justice and to tackling the root causes of inequality. We’re passionate about shifting power, amplifying community voices, and working collaboratively to create social change. 

We do this by: 

• Strengthening and championing the voluntary, community and social enterprise (VCSE) sector, so local organisations have the tools and support they need to grow and thrive. 

• Supporting local people to drive change in their own communities, through social action, volunteering and active participation. 

• Bringing people and organisations together, from the VCSE sector, public services, and local businesses, to collaborate on shared ambitions for Redbridge. 

How to apply

Please submit your CV and a covering letter answering the following 4 questions (no more than 500 words each):

1. Please tell us about a communications campaign you have led that raised the profile of an organisation or issue. What was your approach, what channels did you use, and how did you measure its impact?

2. Tell us about a time you used digital channels or tools in an innovative way to increase reach and engagement. What worked well, and what did you learn?

3. This role involves balancing a range of tasks and responsibilities. Can you give an example of how you have prioritised your workload to deliver high-quality work on time, while managing competing demands?

4. Community Action Redbridge’s mission is rooted in equity and social justice. What does this mean to you, and how would you bring these values into your communications and engagement work?

Please submit your CV and covering letter by 11.59pm on Sunday 19th October.  

Interviews are expected to take place on Tuesday 28th and Wednesday 29th October.

The Veterans’ Foundation’s purpose is to improve the lives of all within the armed forces community who are in need. They do this by raising funds which they award to organisations having a real impact on those currently serving, veterans and their families. Military charities undertaking life-changing work need vital funds to support and sustain their work with beneficiaries.

One of the UK’s fastest-growing military charities, the Veterans’ Foundation was established in 2016 to support serving and former members of the armed forces, operationally qualified seafarers, and their families who are in need. Since its launch, the Foundation has awarded over £30 million in grants to nearly 500 charities and organisations delivering more than 1,000 life-changing projects across the UK. Grants range from a few hundred pounds to £200,000 and support a wide range of needs, including mental health, homelessness, poverty and social isolation. The charity is primarily funded by the Veterans’ Lottery, the UK’s largest single-charity lottery.

We are looking for x1 permanent full time (35 hours per week) and x1 0.5 FTE (17.5 hours per week) FTC (18 months) Grants Assessment Officers to join the Grants Team at the Veterans' Foundation. The Grants Assessment Officer plays a vital role in the assessment of grant requests and will maximise the impact and effectiveness of the Foundation’s funding by ensuring we are supporting projects and activities which are closely aligned to our strategic priorities.

The key focus of the role is the assessment of applications across our existing Grant Programmes, reviewing grant monitoring and providing appropriate levels of support to grant holders during the period of funding.

The post holder will help ensure our grant application processes run efficiently and effectively, carrying out thorough desk and UK-wide field-based assessment of applications made to the foundation.  They will be a key point of contact for external enquiries to the Grants Team.

LOCATION: Home-based (hybrid), ideally based in the Midlands, to provide reach across the UK for assessment/project visits to monitor grant progress.

Key responsibilities:

• Undertake full and thorough assessment of funding requests, carrying out both in person and online meetings and tasks to ensure that detailed recommendations are written-up and presented for consideration within agreed lead times as defined within the schedule of Decision Meetings
• Work closely with the Grants Support Officer, helping to ensure that payments to current grant holders are released on a timely basis and within the context of agreed protocols and procedures
• Carry out monitoring reviews and visits of funded projects based on reporting provided by Grant Holders
• Assist with broader provision of information and guidance at the point of application and through attendance at funding/networking events
• Manage relationships with our Grant holders including working with them to resolve any issues raised during the period of funding
• Maintain relationships with our Grant Holders and stakeholders, to support them in resolving issues raised during the period of funding
• Contribute to the Grant Team’s ongoing efforts to innovate and improve processes which increase access and engagement for applicants and grant holders
• Provide support for Decision Meetings including preparation of Salesforce reports for decision meetings where grant applications are reviewed
• Assist in any other duties required for the efficient running of the Veterans’ Foundation Grants Programme.

Qualifications/Experience

• Knowledge of the Veterans’ Foundation, the UK funding landscape and current challenges faced by our grant holders and the wider voluntary sector
• Understanding of voluntary sector legal structures (constituted groups, charities and CICs) and their good governance
• Good knowledge of ‘Outcomes’ and ‘Indicators / Activities’ and their role in both demonstrating and considering the impact of projects
• Understanding of the impact charities are seeking to make and an ability to respond creatively to risks and opportunities they face
• Experience in presenting and/or group facilitation both in person and online
• Experience of liaising with grant holders or charities
• Basic understanding of current GDPR
• Experienced and Proficient in Salesforce
• Confident working with Microsoft Office

Personal Skills & Qualities - Essential

• Working effectively as part of a collaborative team environment, but also using your own initiative proactively
• High emotional intelligence with excellent communication skills with a wide range of audiences and stakeholders
• Skilled in questioning, giving and processing feedback and making judgements
• Excellent organisational skills
• High attention to detail
• Critical reading, review and strong writing skills.

Personal Skills & Qualities - Desirable

• A grant/project management qualification or relevant experience
• Experience of providing information, advice and guidance to voluntary sector groups
• Managing support enquiries sensitively both face to face and via email
• Experience in working to deadlines and within agreed budget
• Skilled in questioning, giving and processing feedback and making judgements
• Inquisitive with an ability to make good judgements and manage risk.

Additional Information

The Veterans’ Foundation welcomes applications from across the UK, but ideally the postholder would be based in the Midlands (England) to allow reach to our applicants and grant holders across the UK. This is a home working role and applicants will be expected to be able to confirm that they are able to work in this way (IT and any essential equipment will be provided). The Veterans’ Foundation is committed to hybrid and other forms of flexible working.  Attendance at occasional team meetings or awaydays will be expected – these could be in Edinburgh, London or elsewhere in the UK.  There will be a requirement for the postholder to carry out occasional project visits to consider new requests or monitor existing grant progress. Therefore travel and occasional overnight stays across the UK form a key aspect to this role.  The Veterans’ Foundation is committed to being an equal opportunities employer and to providing development and training opportunities.

Charity People is delighted to be partnering with Voice 21 to recruit for the organisation's next Head of Communications and Campaigns.

Voice 21 is the UK's national oracy education charity, dedicated to transforming the learning and life chances of young people through talk. The organisation works in partnership with schools to embed high-quality oracy education, working especially in schools where it can make the greatest impact. By equipping educators and students with the skills to speak, listen, and communicate effectively, Voice 21 aims to create a fairer society where every child has the oracy skills they need to thrive in school and beyond.

The Head of Communications and Campaigns will lead Voice 21's communication, campaigns and events functions, bringing strategic vision, expertise and enthusiasm to play an integral role in ensuring all children, regardless of their background, have the oracy skills they need to thrive in school, work and life.

Contract: Permanent role

Salary: £47,362 to £50,981 plus £312 annual working from home allowance.

Location: All Voice 21 staff work remotely and this is a home-based role. Some travel is expected, both to the organisation's London office and elsewhere for meetings, around once a month. Voice 21 pays all travel and accommodation expenses.

Hours: Voice 21 is very happy to consider applications from candidates wishing to work full time, or part time four days per week. The organisation also offers the opportunity to work a nine-day condensed fortnight.

Closing date for applications: Thursday 30th October

Interview date: first stage interviews will be held week commencing the 10th November with second round held week commencing 17th November

As Head of Communications and Campaigns, your core responsibilities will include:

• Set the vision for Communications and Campaigns across the organisation, supporting the organisation's ambitions to expand system-wide understanding of a high-quality oracy education
• Amplify Voice 21's reputation and standing in the sector, positioning Voice 21 as the 'oracy authority' through insightful, thought-provoking communications
• Work closely with the Head of Learning to ensure effective communication of the impact Voice 21's work is having in schools across the UK
• Work collaboratively across the organisation to develop key messages for audiences, including both education and non-education stakeholders
• Lead on the refinement and maintenance of Voice 21's brand, including visual identity and tone of voice
• Lead on the management of Voice 21's external channels, including website and social media
• Evaluate and report on the effectiveness of Voice 21's communications, using appropriate research and monitoring approaches
• Work closely with the Campaign Manager to oversee Voice 21's annual campaigns, ensuring they align with our strategic objectives
• Work closely with the Events Lead to oversee Voice 21's events programme, including Oracy October and the Great Oracy Exhibition, and the development of the events function as a cross-organisational 'service'
• Work creatively and collaboratively across Voice 21, and with external partners, to develop new campaigns that meet strategic objectives
• Provide inspirational leadership to your team of four direct reports, prioritising their professional development and wellbeing
• Represent Communications and Campaigns on the Whole Leadership Team, contributing to organisational leadership, planning and performance management.

We'd love to hear from candidates with the following skills and experience:

• Proven leadership within either Communications or Campaigns, with a strong understanding of both
• Solid experience in the development of compelling and strategic key messages in education, public sector or non-profit settings
• Experience with monitoring, evaluation and target-setting regarding communications and campaigns
• Proven track record of writing to a high standard for external publication, such as reports, press releases, op-eds and blog posts
• Experience leading or supporting cross-functional teams
• Able to form excellent working relationships with internal and external stakeholders

We're particularly interested in receiving applications from candidates who have the following experience, although this is not essential:

• Experience with data-driven approaches to communications, e.g. familiarity with web analytics, campaign monitoring software, etc.
• Events experience or working alongside events
• Familiarity with oracy or educational inequality agendas

If you're interested in hearing more about this opportunity, please send your CV to Alice Wood at Charity People in the first instance. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Team background

The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period.

Job purpose

As a Debt Advisor (Omni-Channel: Telephone & Video), your primary role will be to provide over-indebted clients with tailored debt advice through various channels, including telephone, WhatsApp, and our network of video advice kiosks located in prisons, hospitals, job centres, town halls, and other community settings. You will help clients start their debt advice journey efficiently, ensuring they receive accurate and effective support.

Scope of role

• To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
• To maintain detailed case records
• Keep up to date with legislation, policies and procedures and undertake appropriate training

Key Responsibilities

• To provide over-indebted clients with free, face-to-face advice that is accurate, effective and tailored to individuals’ circumstances
• To maintain detailed case records
• Keep up to date with legislation, policies and procedures and undertake appropriate training
• Contribute to team

Essential Criteria:

Experience and Skills:

• Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher
• Minimum 2 years f debt advice experience
• Proven record of good quality debt advice
• Provided casework support
• Experience in a client-facing service envirnment
• CMS experience (Advice Pr preferable)
• Strng IT knowledge and familiar with using Microsoft Office 365 and Microsoft Teams

Communication and Interpersonal Skills:

• Clear communication skills and a strong command of the English language, oral and written
• Ability to communicate with internal and external stakeholders
• Advocacy skills
• Ability to remain non-judgmental
• Awareness of, and ability to, understand and empathise with clients from a diverse range of backgrounds and disadvantaged groups living in the community

Personal Attributes:

• Ability to work as part of a team and be open to receiving feedback and learning from others
• Ability to give and receive feedback objectively and sensitively
• Custmer-focused attitude and a commitment to delivering exceptional service
• Tenacity to remain persistent throughout a difficult situation with excellent problem-solving skills
• Ability to think outside the box and be open to new challenges

Commitment:

• A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!