This exciting part-time role is new, and we are looking to appoint an enthusiastic, self-motivated and proactive Fundraising and Communications Officer who can demonstrate a real passion for fundraising, and who can make a tangible contribution to increasing the Charity’s funding position. We require someone who understands the nature of what we do, and can emphathise with the vulnerable men we support.

The role

Fundraising is an integral focus of income generation for the Charity and this post will contribute towards delivering the Fundraising Strategy for the Charity.

Communications is a key component of this role as the successful applicant will contribute towards delivering the Charity’s Communications Strategy, including its social media profile, publications and contribute towards the production of its promotional materials.

• To take responsibility for producing The Nehemiah Project’s external communications
• Raise awareness of The Nehemiah Project’s brand, services and reputation
• Contribute towards fundraising targets

Experience of fundraising, database and website management is essential. 

Communications

• To manage and prepare copay forThe Nehemiah Project website and social media sites
• To produce case studies about Nehemiah Residents for the website, media use and fundraising
• Maintaining a database of photo, case studies and research/evidence to promote our work
• Write and distribute press releases to print, radio and television and respond to media enquiries
• To send quarterly update newsletters to all external stakeholders
• Run Communications campaigns to raise awareness of our services
• Represent the charity in a range of settings including presentations / talks, exhibitions and events

Fundraising

• To contribute towards the delivery of the Charity’s Fundraising Strategy
• Raise funds for our cause and regularly meet or surpass fundraising targets
• Prepare materials for charitable events, such as fundraising envelopes/bid sheets/gift bags
• Research and identify potential donors/corporate sponsorship 
• Develop and maintain a database of supporter, donors and potential funders
• To forge long-term mutually beneficial relationships with individual, trust and church supporters and raise funds towards the ongoing work of the Charity
• Develop a stewardship journey for corporates and individual donors 
• Coordinate, prepare and submit small grant/trust applications for funding 
• In the case of grant funding ensure that monitoring and evaluation processes are embedded across the organisation, ensuring that all grant conditions are met.
• support the Development Director with project evaluation and end of project reports
• Respond to enquiries from the public including responding to requests for information and material

Curriculum Project Administrator

Circa £13,750 pa plus excellent benefits

London WC1

2.5 days per week, part-time

Fixed-term contract until 31 March 2022

As Curriculum Project Administrator, you will provide vital administrative support through the planning and co-ordinating of all project activities to ensure the processes run smoothly and competently. 

This crucial role within the Quality and Standards team offers the opportunity to gain first-hand experience of working in the field of medical education and health education providers and requires first class customer service and communication skills, along with the ability to multi-task and liaise efficiently and effectively with internal and external stakeholders.

Reporting to the Head of Quality & Standards, you will be responsible for arranging consultation events related to the curriculum project and taking minutes and coordinating all meetings. You will also support and manage the servicing of key committees of clinicians, whilst being responsible for collating and maintaining team information as required by the project managers.

Educated to a good standard, you should have substantial interpersonal, administrative and minute taking skills, along with a background in reviewing and preparing material in support of Research and Evidence activities.

Your excellent report writing abilities will enable you to present information in a fluent and persuasive manner to people at a range of levels.

You should also have the ability to act to minimise errors and inaccuracies, maintaining high standards of accuracy and correctness in dealing with information and data.

Experience of social media and knowledge of website maintenance, along with an understanding of how the medical training and education is structured and an interest in improving child health outcomes would be desirable.

The Quality and Standards team set standards in paediatric education and training through the development and quality assurance of curricula, examinations and assessments. The team develops and manages the process of the postgraduate paediatric and SPIN (Special Interest) curricula, working closely with clinicians.

The Royal College of Paediatrics and Child Health sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.

The RCPCH has more than 20,000 members and fellows and employs around 170 staff, most of whom work in our London office in Holborn. We have smaller offices in Northern Ireland, Scotland and Wales.

The RCPCH wants to represent all the communities we serve. Appointment will be made solely on merit. However, the College is particularly keen to receive applications from black, Asian and minority ethnic candidates, and/or candidates with a disability who are currently under-represented at this level of the organisation.

Due to COVID-19 restrictions all staff are currently working from home, however once it is safe to do so the London office will reopen and staff will be required to work from the office for a minimum of 60% of the week and the remainder from home.

Closing date: 23:59, Monday 24 June 2021

Interview date: TBC

Doctors of the World UK is part of the global Médecins du Monde network, which delivers over 300 projects in more than 70 countries through 3,000 volunteers.

In the UK we provide acute medical care and advocacy from a drop-in clinic in east London, supporting some of society’s most vulnerable and marginalised people to access mainstream health services. Over the coming years, we plan to develop and expand our services to meet growing demand.

We believe that every person has the right to primary healthcare, and will advocate tirelessly on behalf of those facing barriers, whether they are vulnerable migrants, sex workers or people with no fixed address.

Doctors of the World UK is looking for an organised and motivated individual to support and coordinate the work of the Senior Management Team, having responsibility for organisational and administrative support. Some regular duties include:

Provide administrative, coordination and support services to the members of the Senior Management Team, including correspondence, diary management, and travel arrangements.

Collate calendar of meetings and significant events.

Undertake assigned complex administrative projects and tasks that require cross-organisational inputs to achieve agreed objectives.

Coordinate and control the recording of all SMT meetings, correspondence and maintain an efficient, effective filing system of both hard and soft copy documents and ensure that confidential records are stored securely.

Prepare reports and presentations for the members of the SMT.

Collate an annual calendar of meetings of the Board of Trustees, its committees and other important meetings and events

With the relevant member of the SMT prepare and collate Board and committee agendas and relevant papers for specific meetings

Assist members of the SMT and direct reports in the planning and coordination of special events.

Those with lived experience of migration, the asylum system, homelessness or exclusion from health services are encouraged to apply.

Location
London

How to Apply

To apply, please review job on the website whereby there is a role description for your perusal. For the application process itself a CV, covering letter and a completed additional information form must be sent to the HR admin email provided.

Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Applications that do not demonstrate the essential skills, knowledge, experience and competencies will not be shortlisted.

Please mark the subject of your email as ‘Administration Executive – application”.

Deadline for Applications
16th May 2021

Main purpose of position

The purpose of this role is to support the Community and Special Events team on day to day administration, which include (but not limited to) dealing with enquiries, supporting fundraisers and assisting with larger projects within the team. This role requires an individual who is confident, articulate, well organised and with a keen eye for detail - someone who enjoys a challenge and has a methodical approach to their work. The role would ideally suit someone at the beginning of their career who is interested in fundraising, particularly within the area of Community Fundraising and Special Events.

Children with Cancer UK

Established in 1987, by our Chairman Eddie O’Gorman, following his youngest son Paul O’Gorman passing away from Acute Lymphoid Leukaemia, ALL, Children with Cancer UK has gone on to become a leading force in paediatric oncology.

In the last 32 years we have raised a staggering £260m in the fight against childhood cancer. Over the years, working with the scientific community, we have made significant breakthroughs in the treatment of ALL, and have contributed to raising survival rates from 63% to 84%. Alongside this we have also invested in patient family accommodation and grants to families, in addition to supporting family days out and welfare programmes throughout the UK, helping children and their families to maintain as normal a life as possible during their treatment.

We are moving into a new phase of growth and are investing in our teams to expand our reach, grow our awareness and deliver greater income to ensure we can continue our fight against childhood cancer. Our leading pillar of work continues to be research into the cause, treatment and cure of this cruel disease, and we will not stop until every child survives.

Key priorities and relationships

Community and Special Events

1. To work closely with Line Manager and Community and Special Events Coordinators to deliver key campaigns, partnerships and special events.
2. To be the first point of contact for all incoming enquiries from current supports as well as prospective supporters.
3. To ensure all supporters have all the support and materials requested.
4. To project manage small campaigns and events, with support of line manager.
5. Recruit and support new supporters to maximise their fundraising potential.
6. To assist with the organisation of the event days experience and attend as required.
7. Build relationships with existing and new fundraisers, providing fundraising materials, encouragement and support.
8. To log and monitor prizes for the team; to undertake some cold mailing and cold calling for specific product / prize donations or supporter acquisition.
9. To work collaboratively cross departmentally.

Administration

1. To ensure all mailings are despatched effectively on a daily basis.
2. Logging all supporter information accurately on Raiser’s Edge in line with current processes.
3. To manage fundraising activities on Raiser’s Edge.
4. To ensure that data relating to the Community and Special Events team is kept up-to-date and accessible to other members of the team.
5. To deal promptly with enquiries, over the telephone, via email and in writing.
6. To assist in the monitoring of stock and materials and ensuring adequate stocks are always held and available.
7. Assist in keeping up-to-date income expenditure records where required and assist with creation of monthly money reports.

Additional Responsibilities

1. Any other reasonable duties as directed by your line manager.
    
2. The post requires an amount of evening and weekend work and the post holder is expected to attend events as and when required – throughout the UK or abroad.  The charity operates a time off in lieu system to make this time up which your line manager will need to approve.

Personal Specification

Skills / Abilities

• Articulate and literate to a high level

• Good customer service skills
• Excellent organisational skills
• Ability to prioritise and multi-task
• Proficient in use of Microsoft suite (Outlook, Word, Excel, PowerPoint etc)
• A keen eye for detail
• Good team player
• Ability to work under pressure and to deadlines

Desirable

• Experience of dealing with charity supporters
• Experience of working on social media channels
• An ability to work with a variety of stakeholders both internal and external, including fundraisers, committee members and wider team members

How Assessed

• Application / Interview / Task

Experience

• Prior customer facing experience (not necessarily within the charity sector)

Desirable

• Experience of Raisers Edge or other Customer Relationship Management software
• Knowledge of community fundraising and the wider fundraising / charity sector

How Assessed

• Application / Interview / Task

Other requirements

• Enthusiastic, confident, sociable, resilient
• Strong team player
• A self-starter who can plan their own diary and seize the initiative
• A proven interest in the charity sector and specifically working within community and / or special events.
• Ability to work under pressure and to deadlines
• Able to work collaboratively as part of a team and contribute to a positive working environment and culture

• Creative and innovative

How Assessed

• Application / Interview / Task

At Children with Cancer UK we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. The statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

nia provides a wide range of services for women and children who have experienced sexual and domestic violence.  The organisation has three main aims: to provide services for women, girls and children who have experienced men’s violence; contributing to ending male violence against women and girls, and to inform and influence policy and public awareness.

Our Central Services team has responsibility for the organisational finance, facilities and central administration function and provides the management team with HR support.

Team: Central Services

Hours: 35hrs per week

Salary: £24,000 p.a

This post will be responsible for providing high quality support to the Central Services team to ensure the effective and efficient operation of the central admin function within the organisation. We are looking for an  organised woman with a flexible approach to work in our busy Head Office to help ensure that all of the services run efficiently, be a team player with the ability to work independently.

You will be responsible for providing a courteous and efficient reception service.  Answering and redirecting telephone phone calls, respond and distribute emails, ordering of office supplies. Provide recruitment administration and other general administrative duties

You will be a highly organised and self-motivated feminist who is passionate about ending male violence against women and girls.  You will  have a ‘can-do’ approach and demonstrable commitment to nia’s feminist approach to supporting women and their children.  Due to the nature of this work the post holder will often be party to highly confidential and very personal matters – you  must therefore be committed and able to maintain the very highest standards of confidentiality at all times.

CV’s will not be accepted. 

Closing Date: 10am, Friday 21 May 2021

Interview Dates: 2 / 3 June 2021 (held via Zoom)

This post will be subject to an enhanced vetting and barring check and open to women only (exempt under the Equality Act 2010 Schedule 9, Part 1).

Are you a skilled communicator with excellent attention to detail? Are you highly organised and passionate about providing a high-quality service? If so, this may be the role for you.

At Family Action we transform lives by providing practical, emotional, and financial support to those who are experiencing poverty, disadvantage, and social isolation. We have been building stronger families since 1869 and today we work with more than 60,000 families in over 150 community-based services, as well as supporting thousands more through national programmes and grants. 

Our ‘Outstanding’ Adoption Support Agency, PAC-UK, provides services to all parties affected by adoption and permanency. PAC-UK’s Child & Family Service has extensive experience in all aspects of supporting families with adopted children or otherwise permanently placed children.

About you

We are looking for a self-motivated, confident Team Administrator with excellent organisation skills to be the first point of contact for general queries and support a busy team with administrative duties, while coordinating the London/South Child to Parent Violence (CPV) / Non Violent Resistance (NVR) Parent Group programme.

You will be a solution focused administrator with strong IT skills and experience of using databases, playing a pivotal role in the smooth-running of our service. This role could also be a fantastic opportunity for a strong administrator looking to develop a career in the sector.   

What will we offer you?

We’ll offer you flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we’ll invest in your professional development with career development opportunities and on-going quality training – both specific to your role at PAC-UK and general. You will be offered regular supervision and membership of a supportive management team.

You’ll join an established, supportive, and high-performing service and can thrive in an innovative, non-hierarchal organisation that values your opinion, encourages learning, and has the needs of children and families at its core.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills, then we look forward to hearing from you.   

To apply please complete an application form and submit it to the email address specified on our advert. Please visit out current vacancies page to download an application pack and for further information. 

Closing date: Thursday 6th May 2021 at 9am  

Location: London, EC4 (currently remote working)

Salary: £28,750 - £32,500 (depending on experience) 

Responsible to:  Administrative Support Manager

Contract type: Permanent, full-time (open to flexible working or job-share options)

Overall Purpose of the Role

We are looking for a talented Administrative Support Officer to provide broad administrative, diary management and project support across Big Society Capital. This is a highly varied role that requires a logical and thoughtful approach to ensure tasks are completed with rigour and purpose in a timely and professional manner.

You will assist the Investment Group (3 days per week) and Engagement Group (2 days per week), in organising schedules, managing administrative processes, producing accurate and timely information for internal and external stakeholders and supporting across projects.

Key Responsibilities

Administrative and Team support

• Create and maintain accurate and efficient administrative processes within the team
• Diary management for Executive Committee members - organise and schedule meetings and appointments with internal and external stakeholders; co-ordinating diaries within and outside the team
• Providing supporting information and documents in a timely manner and where necessary taking meeting minutes and supporting the team in the follow up of actions
• Work with investment leads to support investment onboarding through scheduling referencing calls and ad hoc support
• Event and travel organisation and co-ordination of team training and external facing activities
• Respond to enquiries, referring eligible and non-eligible applicants to the appropriate person or resource
• Provide admin coordination for Investor Engagement events
• Ad-hoc diary management and project support across Investment and Engagement Groups where needed

Social Investment Induction Administration

• Work with Induction Lead to plan, schedule and coordinate a short induction training course for new joiners to BSC and the wider social investment sector (bi-annual)
• Compile agenda and book in speakers and session facilitators
• Collaborate with wider BSC staff to create attendee invitation list and complete associated event registration admin
• Facilitate surveys using SurveyMonkey, providing regular feedback to Induction Lead and presenters throughout the course
• Ad hoc event coordination as needed

Other administrative support

• Support the team in recruitment and the induction process for new joiners, coordinating interviews and onboarding
• Work closely with the wider team of administrators across BSC, sharing best practice and providing support and cover when needed

We are a lean and nimble organisation, and the appointed Administrative Support Officer is encouraged to build a role for themselves and shape our team and approach.

Personal specification

Experience (essential)

• A strong background in Administration support roles
• Experience of working in a varied role with conflicting workload and priorities
• Working as part of a team, building relationships with key stakeholders and providing support
• Experience in using IT (e.g. software and cloud applications including MS Office and video-conferencing facilities) to improve administrative processes

Experience (desirable)

• A background in the charitable or social sector
• An interest in the work of impact investment, not for profit or public sectors
• Experience of Salesforce CRM,

Skills, abilities and attributes

• Excellent attention to detail, time management and organisational skills
• Proactive and creative in your approach to work
• Prioritise effectively and take ownership of tasks
• Works logically and thoughtfully when dealing with change
• Thrives in a varied role
• A confident and effective communicator
• Flexible and willing to take on additional tasks to support the team
• Works with integrity and discretion
• Hunger to learn and develop

Salary and terms of employment

• This is a full-time permanent role – open to flexible working or job-share options
• Salary of £28,750 - £32,500 (depending on experience)

Big Society Capital is committed to being a diverse organisation that is truly representative of the communities we serve. We are an equal opportunities employer with an inclusive environment where all employees can contribute to their fullest potential.

We want every colleague to be able to deliver their work with dignity, equality, comfort and independence. Our office is fully accessible with step-free access and an open-plan set up. We are open to accommodation requests regarding assistive technologies, accessibility tools, flexible working or any other reasonable adjustments that will make working or visiting here more accessible for you. If you have a disability and require any support to assist you through the recruitment process, please get in touch with Ruth Davidson, HR Manager.

Applications

• Please apply through BeApplied by midday on Monday 7th June 2021 
• Interviews will be held in mid-late June 2021
• All Big Society Capital staff are currently working from home. We will be as flexible as possible in light of any COVID-19 priorities and challenges which you may be facing

We are looking to recruit a Project Assistant whose role will include the following areas:

 Administration, Travel and Logistics
 Programmatic Support
 Communication and Advocacy
 General Administration
 Financial Administration and Support

The International Federation of Gynecology and Obstetrics (FIGO) is the world’s largest alliance of national societies of obstetrics and gynaecology, bringing together professionals from more than 130 countries and territories. For over 65 years, FIGO has collaborated with the world’s top health, rights and donor bodies. We are in official relations with the World Health Organization and consultative status with the United Nations.
 
FIGO is dedicated to the improvement of the health and rights of women and girls and to the reduction of disparities in health care, as well as to advancing the science and practice of obstetrics and gynaecology. We pursue our mission through education, research implementation, advocacy and capacity building with our member societies. 

Since 2012, the FIGO Fistula Surgery Training Initiative has been building the capacities of local trainee fistula surgeons – ‘FIGO Fellows’ – and multidisciplinary teams in sub-Saharan and Asian countries to provide treatment to women suffering from obstetric fistula in some of the world’s most underserved communities.

With recently acquired funding, the Fistula Surgery Training Initiative is at the beginning of an exciting phase of expansion. 

(For further detail about this role, please review the attached Job Description and Person Specification). 

This is a fixed term appointment for a period of 12 months (subject to annual performance review and with scope for possible further extension). 

We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Location: The role is based from FIGO House, Waterloo, London SE1 (although subject to temporary home working due to COVID-19 restrictions). FIGO staff will be working on a trial ‘hybrid’ basis from September 2021 i.e. with combined office and home working.

Join our team and support our work to make the music live events industry more accessible.

Attitude is Everything is pleased to announce an exciting opportunity to join us. The Administrator will provide support across the whole organisation including in company management, data and IT systems, ensuring that staff are appropriately supported to carry out their duties and projects. Aspects of the role involve a high degree of confidentiality.

We are looking for candidates who are experienced in working in the arts / cultural environment. They need to share a passion for improving Deaf and disabled people’s access to live music.  They need to have a high degree of interpersonal and communication skills and a high level of integrity with the ability to maintain tact and diplomacy, trust and confidentiality.  They need to be highly organised in a pressurised environment, with a proven ability to manage their own workload and multiple tasks.  Their work needs to be of a high degree of accuracy.

This is the perfect role for someone who is highly organised and proactive. It is an opportunity to join a highly respected, innovative and creative charity that is growing as an organisation, and contribute your skills to driving forward positive change across the music industry.

Main purpose of position

To support Children with Cancer UK (the Charity) with excellent supporter care, effective data entry, batching, banking and thanking donations and also provide administration for team enquiries.  The majority of the role will be to process supporter queries and donations accurately and quickly. 

Background information

Children with Cancer UK is the leading national children’s charity dedicated to the fight against childhood cancer. Our aims are to determine the causes, find cures, improve treatments and provide care for children with cancer.

 Our work started with a promise.

We were founded in 1988 following the death of 14-year old Paul O’Gorman to leukaemia and, just nine months later, his sister Jean, also to cancer. Before his death Paul’s parents promised to help other children with leukaemia and, today, we fund life-saving research into childhood leukaemia as well as all other forms of other childhood cancers.

• We fund life-saving research to improve our understanding of childhood cancer and to find safer, more effective treatments for all young patients.

• We fund innovative welfare projects to help children and families in their fight against childhood cancer.

• We campaign and raise awareness of childhood cancer, to protect more children and give more young cancer patients a brighter future.

Key priorities and relationships

• To log supporter details onto the database accurately and quickly.
• To deal with queries by letter, email or telephone appropriately and in a timely fashion.
• To accurately record any money received and handle safely.
• To batch and bank donations onto the database accurately and quickly.
• To log cheques on paying in slips for finance on a weekly basis.
• To log thanking bounce back responses like Gift Aid and ensure all forms are sent to our response handling house for scanning and storing Gift Aid declaration forms.
• To write thank you letters and other correspondence as required.

• To effectively cross sell fundraising during contact with supporter as agreed in the supporter journey (as appropriate)
• To sort incoming post and distribute to the relevant teams and people in the office in a timely fashion.

Duties and Key Relationships

• To answer telephone queries relating to other departments, as necessary.
• Welcome guests into the building.
• To assist fundraising teams with outbound calls to supporters to gather further information and collate fundraising material requests.

• To volunteer at our charity events when required e.g. London marathon, special events, etc.
• To assist the teams and manager in any other duties as required
• To deal with queries from supporters affected by cancer and to refer them to other external sources if necessary.
• To be a super-user for the Raiser’s Edge database and to train others, as necessary.
• To thank our Facebook supporters and report on Give Panel software.  To suggest ways to increase supporter sign up through Facebook and run tests to support this.  To handwrite birthday cards to supporters who opt for this.
• To be the main contact for various IG campaigns through the year, proofing artwork and writing thank you letters for the appeal.

Person Specification

Skills / Abilities

Essential:

• Excellent attention to detail
• Good I.T. skills including data entry
• Ability to work quickly, accurately and efficiently
• Excellent written English including spelling and grammar
• Numerate (e.g. for dealing with credit card transactions)
• Professional, confident and friendly telephone manner to work with a wide range of people and suppliers
• Ability to pick up new processes and tasks quickly and work independently
• Ability to work with a wide range of people and suppliers
• Ability to manage a varied workload without close supervision
• Methodical, proactive approach
• Excellent general administrative skills
• Able to use own initiative

Desirable:

Using software to produce reports

How will be this be assessed?

• Telephone interview, interview, test at interview

Experience

Essential:

• Excellent working knowledge of customer/supporter databases.
• Good working knowledge of Excel, Word, Outlook
• Experience of office work and administration
• Experience of customer services and liaising with customers by phone, post and email

Desirable:

• The Raiser’s Edge database
• Proof-reading of letters
• Knowledge of The Raiser’s Edge database
• Knowledge and experience of wordpress or experience of using other Content Management Systems

How will be this be assessed?

• Previous job history
• Test in probation after Raiser’s Edge training

Other requirements

• Customer service oriented (e.g. confident and cheerful telephone manner.)
• Attention to detail is absolutely key
• Goal oriented
• Team worker​

At Children with Cancer UK we value diversity and we are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. The statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Job Title: Customer Services Administrator - Governance Programmes

Reports to: Senior Project Coordinator – Inspiring Governance

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, EC4A 3EB

Purpose: The Charity delivers two Governance recruitment programmes; one for the Department for Education and one for the Education and Training Foundation. Both programmes recruit skilled volunteers to become school governors through working with employers and professional networks and match them to opportunities within schools and Further Education (FE) providers through an online technology platform.

The Customer Services Administrator – Governance Programmes is responsible for a range of tasks to support the successful day to day running of the service, supporting multi-school recruiters with successful registration and responding to enquiries, together with delivering various administrative tasks.

Remuneration: Circa £19k (includes London allowance) per annum pro rata

Appointment Terms: Preferable immediate start. Contract to 31 March 2022 with possible option to extend beyond this depending on funding

Working Hours: 0900 – 1700hrs with one hour’s lunch break

Additional Terms: 30 days paid holiday, pro-rata.

Application Process: CV and statement addressing each part of the Personal Specification criteria

Education & Employers Charity

Education and Employers is a national charity that was launched in 2009 with the aim of ‘ensuring that every school and college has an effective partnership with employers to provide its young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential and so to secure the UK’s future prosperity’. The charity works to achieve this by working in close partnership with leading national bodies representing schools, colleges and employers.

The Charity runs several volunteer programmes in addition to Inspiring Governance and Inspiring Further Education Governance; Inspiring the Future, Inspiring Women and Primary Futures uses a bespoke match-making technology which connects state schools and colleges with employers and people from the world of work.

The charity also undertakes research on education and employer engagement. Our pioneering research has led the way in improving the quantity, quality and relevance of research into employer engagement in education and is now quoted through government policy and by other key practitioners.

Governance Programmes

Education and Employers is the lead contractor for two governance programmes:

1. The Inspiring Governance Service (IG) recruits skilled volunteers across England and matches them (via the technology Platform) to identified governing board vacancies. Different colleagues in the team focus on recruiting volunteers (primarily working with business and professional networks and large employers) and generating interest from recruiters to register their vacancies with the programme. The programme has been delivered for, and funded by, the Department for Education since 2016 and is currently funded until at least March 31st, 2022.
2. The Inspiring Further Education (FE) programme (IFEG) recruits skilled volunteers across England and matches them (via the technology Platform) to identified board vacancies. Board vacancies for FE are more akin to Non-Executive Director roles and from this programme perspective at this stage are primarily from Further Education Colleges but can also be with other smaller further education providers (such as adult further education providers). The programme is delivered for, and funded by, the Education and Training Foundation and has run since April 2017, initially on a one-year contract and is currently funded until at least March 31st, 2022.

The Governance programmes are delivered by a team made up of London based and home-based staff. For further information visit our website. This is an exciting time to join Education and Employers as a charity and is an opportunity to join a friendly team, within which you can be involved in making a huge difference to the future of young people.

Job Description

Working to the Senior Project Coordinator and closely with the wider team, the role will be responsible for delivering day to day support to recruiters and volunteers, assisting them with their registrations and day to day enquiries in addition to undertaking daily administrative tasks associated with the Governance programmes as appropriate.

In the role you will be expected to:

• Deliver a range of customer care processes that support recruiters on a day to day basis, including ensuring that they are registered correctly and responding to any enquiries they may have. This will include large volumes of emails and telephone enquiries
• Liaising with V.I.P Volunteers, helping them find a suitable governor position 
• Undertaking other day to day governance programmes administrative tasks as appropriate
• Completing daily tasks to support wider Volunteers in the London area, helping them to find a suitable position
• Ensuring data is clean and up to date

Key Accountabilities

Day to Day Delivery of the Multi-School Recruitment Process 

• To undertake daily the processes that underpin the recruitment of governors for those recruiting for a number of Multi-Academy Trusts (MATs), FE Colleges, Dioceses and Local Authorities.

Activities include:

• Working closely with the Senior Project Coordinator and team colleagues to support a variety of users recruiting governors for multiple schools/ colleges;
• Responding to multi-school recruiter enquiries;
• Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce;
• Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
• Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries

• Using customer care experience to build strong relationships with multi school recruiters; communicating effectively and efficiently (via phone, email), keeping them informed of progress, and supporting them with any difficulties they might be having;

• To communicate effectively and efficiently (via phone, email and in person where applicable) with other members of the Inspiring Governance/ IFEG team who work daily with volunteers and recruiters.

Day to Day Delivery of the Recruiter and Volunteer Recruitment Process 

• Using Customer Relationship Management (CRM) software, undertake daily processes that underpin and enhance activity around the recruitment of governors. Activities include:  
  • Working closely with the Inspiring Governance Senior Project Coordinator and team colleagues to support a variety of users recruiting governors;
  • Respond to Bespoke Matching requests from daily reports and creating strategies to support the recruitment of governors
  • Providing ongoing support to ensure the right volunteers are contacted and placed into schools.
  • Responding to Regional Enquiries creating new processes where appropriate
  • Undertaking administrative tasks via the Salesforce CRM and ensuring all communication is logged onto Salesforce
  • Continually delivering customer care to Recruiters and Volunteers and supporting them with technical and operational queries
• To communicate effectively and efficiently (via phone, email) with schools, FE Colleges, and other recruiters, keeping them informed of progress, and supporting them with any difficulties they might be having.

• From reports, pro-actively source new recruiters and sign them up to the Inspiring Governance Portal and assist them in creating new Vacancies if required

Undertaking Day to Day Governance Programmes Administrative Tasks  

• Including:
  • To provide daily support managing internal and external enquiries about all aspects of the Inspiring Governance and Inspiring Further Education Services (including incoming phone calls and emails);
  • To provide support in relation to documentation of enquiries and processes, suggesting improvements where appropriate;
  • To provide support and improvements with the internal process that supports recruiters who cannot find suitable volunteers;
  • To provide administrative support where needed;
  • Liaise with other Inspiring Governance and IFEG programmes team members, and wider Education and Employers staff as appropriate;  
  • To undertake data audit work including providing support with data cleaning activities and ensuring data on the Platform is up to date (including for example chasing volunteers with incomplete profiles, ensuring matches are recorded accurately etc.);
  • Producing the weekly team meeting agenda and organise room bookings;
  • To provide weekly reports to the Senior Project Coordinator as appropriate on all work tasks
  • Creating and updating and suggesting enhancements to user documentation to be used internally and externally, along with supporting policies and procedures for team development
  • To facilitate the flow of communications between Volunteers and Recruiters for Single and Multi-Schools, FE Colleges and school governance/trustee board members

Generic tasks

• General enquiry management of phone calls received for the charity’s other campaigns and programmes and any other tasks that may be deemed appropriate

Person specification – Please address the below items in your supporting statement for the sections Skills Required, Attainment and Knowledge. Please make your statement no longer than two sides of A4.

Essential

• Demonstratable experience of working within a busy office environment
• Previous experience of working in a customer / contact or support service role,
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and complaints and dealing with difficult calls
• Administrative experience with the ability to multitask and manage time effectively
• Excellent standard of English, written and oral communication skills – Assessed at Interview and Test
• Experience of using a CRM database, MS Word, Excel and Outlook
• Ability to troubleshoot using information within an online system
• Excellent attention to details, especially when entering data
• Understanding of GDPR within a customer service setting

Desirable

• Experience of working in a charity environment or knowledge the not for profit sector
• Experience of working in a sale or target driven environment
• Knowledge or Salesforce CRM or other comparative online databases

Attainment

Essential 

• Good level of education

Knowledge

Essential 

• Knowledge of service delivery and factors that contribute to ‘a good service experience’ for ‘the customer’
• Knowledge of equal opportunities and diversity

Desirable

• Knowledge of performance indicators and working within these, such as within a recruitment role
• Knowledge around the role of school governance 

Relevant Experience

Essential 

• Experience of delivering a good customer experience

Personal Attributes

Essential 

• Flexible with the ability to anticipate requirements and act to provide workable solutions to deliver what recruiters and volunteers need from the service
• Confident communicator who is perceptive to understanding needs/requests and able to action and prioritise these
• Calm and patient when dealing with a range of people
• Ability to work as a team player as well as autonomously towards targets

Desirable 

• Ability to work some evenings and weekends to support events
• Occasional travel to support events, some with overnight stays

We at Lifelong Family Links work with special educational needs and Disabilities (SEND) in the borough of Lambeth. LFL provides targeted and specialist services such as after-school activities, Saturday clubs, holiday playschemes, life skills, and trips and outings. We are looking for a friendly, can-do person to support the work of London-based front-line workers, senior managers, and the Managing Director.

 We are looking for the right candidate who can take minutes, work flexibly, be quick thinking, able to work with parents and carers, and have a pleasant energetic outlook.

The right candidate will also be responsible for the bookings, making sure registers are accurate and all the needs are met for our projects to function.

We can provide a comprehensive salary structure and training for the right person.

1 year contact extendable depending on funding.

Hours:

37 per week (full time) including occasional evenings and weekends as required 

Or two people to job share

England, United Kingdom 

£22,000 - £24,000 per year

Full-time

The Beth Centre (part of Women in Prison) is a women-only, safe, comfortable space with expert support for women at risk of or affected by the criminal justice system living in Lambeth.

The primary purpose of this role is to organise, supervise and carry out the activities required to ensure the smooth running of WIP’s Beth Centre whilst on reception in the women’s centre, and to provide administrative support to the Beth Centre and South London Women’s Hubs projects. To assist managers with monitoring and evaluation where required.

As an administrator, you will provide essential administrative support across the South London Alliance team of front line workers, whilst overseeing the coordination of the Beth Centre. You will be highly organised, with excellent attention to detail, and have a solid understanding and experience of administrative support. Your flexible approach to work will ensure you have the ability to take on a range of tasks as required. A solid understanding of office based administrative systems is required, along with experience of maintaining office systems, excellent IT skills and excellent verbal and written communication skills.

We actively encourage applications from women from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from Black, Asian and minority ethnic women and women who have personal experience of the criminal justice system. The role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.  
Crisis is a great place to work!  Not only will you have the opportunity to contribute to the management of new property projects, but you’ll have the privilege of knowing that your work and passion also contributes to helping people out of homelessness, and sometimes you'll see that first hand through your work in our property and estates team supporting Crisis services across the UK

About the role
If you are an experienced, highly skilled Property Projects Manager, looking to join a proactive and busy estates team working in support of a national charity, then the opportunity has arisen to join our estates team based in Commercial Street in London, just a five-minute walk from Liverpool Street station/Aldgate East. 

About you
As Property Projects Manager, you’ll be a self-starter with an autonomous and enthusiastic approach to work, adaptable, flexible, solution-focussed, and able to travel nationally as part of your role. The post holder will support the Head of Property & Facilities Management in the delivery of the organisation’s 5-year strategic plan through a revitalised and diverse property portfolio. 

Demonstrating excellent interpersonal and stakeholder management skills, you will have proven experience of building professional partnerships and relationships within property refurbishment /relocation schemes.  
Possessing significant property projects management experience, you will have the opportunity to produce, monitor and control multiple property projects and their associated budgets as well as demonstrating all the key competencies listed in the Job Description. 

We want Crisis to be an inclusive employer which then reflects our members and the communities we work in. We want to offer opportunities to everyone regardless of their gender, ethnicity, disability, religion, sexual orientation or age. 

Working at Crisis
As a member of the team you will have access to a wide range of employee benefits including:
•  Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy 
•  Mandatory pension scheme, with an employer contribution of 8.5% 
•  25 days’ annual leave which increases with service to 28 days 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

When you join us you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation. We have 5 staff diversity networks which include Black, Asian and Ethnic people, LGBTQ+ people, those with Lived Experience of Homelessness, Women at Crisis and Disability Awareness. 

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.

Closing date: Monday 31st May 2021 (at 23:59)
 
Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email the Recruitment team, contact details can be found on our website.
 
 Registered Charity Numbers: E&W1082947, SC040094