Project development manager jobs in london

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Dates: W/c 16 June

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £35,635 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.

Job Title: Family Housing Management Officer

Location: Luton (Actual location hidden due to the confidentiality of the service) 

Salary: £24,500

Shift Pattern: 37.5 hours per week, Monday to Friday between the hours of 10:00 - 18:00 with flexibility around these hours as necessary

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

About the role

As a Family Housing Management Officer, you will be based within a women's accommodation based service which supports homeless families in Luton. The service has 7 units of accommodation which supports: 

• Expectant mothers
• Mothers with up to two children under the age of 10
• Single women aiming to have guardianship of their children

You will join the service which is designed to work with families to gain the valuable skills required to end the cycle of homelessness and enable future independently sustained living.  Assistance can range from basic interventions and guidance around resettlement and gaining/sustaining independent living to more intense support in areas such as domestic violence, offending/ex offending, mental health, substance use, parenting skills, and safety in the home. 

You will provide support in a flexible, individualised approach so that families can progress in a way that suits both parent and child’s needs whilst in a safe and stable environment. This can include through support sessions, projects and activities, signposting and general wellbeing support. You will support in wider areas which can include supporting with custody arrangements, mediation, supervised contact, and creating a safe space for families. 

You may also be expected to support in our other services, one which is a residential for males, which can include lone working at times. 

About you

We're looking for someone who has a true passion to support women who face various obstacles in their daily lives, which can affect their family relationships. You will be driven to support them to being the best versions of themselves, able to build trusting relationships in a professional setting and able to provide positive outcomes which are personalised to their needs. You will be creative in your approach to find new ways to bring people together to gain a sense of community and belonging through various events and activities both in house and externally. You will have an adaptable and flexible approach to helping others, with an understanding that each individual has different levels and types of support needs. 

You will have an understanding and ability to help others overcome their personal barriers, and will be motivated to want to make a difference to people's lives. This is a fulfilling role, and is the perfect fit for someone who has a real passion in helping others. You will have:

• You will be able to show empathy and compassion to our residents, and different challenges they face
• You will be able to motivate, and empower others to achieve their personal goals and overcome barriers
• You will need some level of IT ability as we record records using our online CRM systems and use Microsoft programs daily
• You will have previous experience working with people with multiple and complex needs, ideally in mental health
• You will have previous experience in creating co-produced support plans, key working, and care plans
• You will understand the housing and social needs of people with multiple and complex needs and be aware of the social marginalisation that can be attached to people who face personal challenges

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Policy and Public Affairs Manager
Salary: £44,167 per annum
Location: London Fields, Hybrid Working
Contract: Permanent
Hours: Full Time

The Vacancy

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

We are seeking an experienced policy and public affairs professional, with a good understanding of issues affecting children and families, to manage and deliver policy and public affairs work for the team.

This role will play a pivotal role in our work with policy makers and Parliamentarians, bringing evidence and children’s voice to the heart of government. The position will have a key role in policy development and work to achieve policy change to improve children’s lives.

The role will manage and deliver elements of NCB’s core work on policy and public affairs, provide project management of funded policy projects, and generate income during an exciting period of growth of the organisation.

The Company

For more than 60 years the National Children’s Bureau (NCB) has been making a big difference to lives of children and young people across the country, particularly the most disadvantaged. We are proud of having been instrumental in delivering major government reforms such as the changes to special educational need provision in schools, the extension of high quality early years provision and support to allow children to remain in foster care beyond their 18th birthday.

Today NCB works across a range of important issues affecting the lives of millions of children. Our priority areas are currently focused on early years, special education needs and disability, health and social care and education and learning. We are a dynamic and multifaceted organisation at an exciting stage in our development – a review of our purpose around a virtuous cycle of evidence gathering, research, influencing and practice improvement.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Applications close at 08:00am on Monday 2nd June 2025.
Assessment and interviews to be conducted on Friday 13th June 2025.

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

Sightsavers is looking for a Data Architecture and Governance Manager to support the organisation in optimising their use of data for analysis, reporting and decision making.

Salary: UK - £ 51,000. - £56,000.
Non-UK – Local terms and conditions apply
Location: UK remote - with occasional travel to Haywards Heath, when required
Contract: Permanent
Hours: Full time (35 hours) or part time (28 hours), with some flexibility around hours worked

About the role

We are looking for an experienced Data Manager to support the continuation of Sightsavers’ digital transformation in data management and analytics. You will be responsible for supporting the development of the governance framework to ensure usability, availability, privacy, security and quality, as well as the data infrastructure that ensures operational and strategic decisions made by Sightsavers are driven by comprehensive, quality assured data. Additionally, you will identify, organise, catalogue and transform data from across the organisation, as well as embedding a new multi stakeholder Data Forum group that will drive the uptake of an Azure based  Operational Data Store and supporting users to leverage Fabric for their data transformations and flows.

This is an exciting time for the Data Analytics Reporting Team (DART) and for the overall organisation, and as Data Architecture and Governance Manager you will play an integral role in this new era of data optimisation for analysis, reporting and decision making.

Key duties will include:

· Create and implement a data governance framework and process

· Launch and lead an organisational Data Forum to oversee the data governance approach with key stakeholders

· Drive the development and demand for new Data Architecture and Master Data Management within the Operational Data Store

· Lead on improving organisational data architecture in Azure utilising Fabric for data management

· Lead on improving organisational data AI solutions

This is a varied role, please read the full job description for further details

Skills and Experience

To succeed in this role, you will need:

Essential

· Proven successful track record of working with organisational data management systems and applying data analysis/statistical techniques to data (ideally in health or international development).

· Experience of overseeing an Azure based Enterprise Management Information System

· Experience utilising MS Fabric for data management, transformation, data flows etc.

· Strong understanding of the international development/not-for-profit sector, with demonstrable experience in project M&E.

· Experience producing analytical reports or communication materials for a wide range of audiences.

· Use of specialist statistical and analysis software e.g. PowerBI/Tableau or similar, ArcGIS or similar.

· A commitment to equality of opportunity for disabled people.

Desirable

· Relevant overseas experience i.e. either professional or voluntary work.

· Experience of digital transformation, implementing new software/tools/working practices within an organization.

· Experience working with SQL or other database language.

· Experience working with MS PowerApps, Flow and Sharepoint.

· Experience of using Power Query for extraction, transformation, loading and connecting data from different data sources.

· Some experience in using spoken French or Portuguese.

 

This is not an exhaustive list of requirements, please see the the full job description for further details.

Benefits

Sightsavers offers some fantastic benefits. Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts. When working in our collaborative, modern office space, you will find it an easy 20-minute train journey from Brighton or 45 minutes from London.

Health and Safety Manager 

(UK Wide) 

£36,629 per annum (pro rata for part time hours) 

(Ref: 01REC) 

Part time 30 hours per week – happy to discuss flexible working 

Base: Hybrid with the flexibility to work from your nearest Sustrans Hub 

About the role 

As our Health & Safety Manager, you will handle the development, implementation, and ongoing management of our Health & Safety systems. You will act as the organisation’s competent person, providing expert advice and guidance, ensuring compliance with the Health & Safety at Work Act 1974 and related legislation. 

You will monitor changes in legislation and industry best practices to drive continuous improvement. This includes regularly reviewing and updating Health & Safety policies, procedures, and risk assessments. You will offer practical, accessible advice to colleagues and support them in embedding safe working practices into their day-to-day activities. 

In addition, you will develop and deliver mandatory training programmes, as well as tailored sessions to meet emerging needs. You will manage all incident reporting processes, including RIDDOR notifications to the Health & Safety Executive (HSE), and ensure thorough follow-up. You will also produce regular reports and briefings for senior leadership and Trustees to keep them informed of key issues, trends, and compliance levels. 

This role will require travel and work at locations as necessary on behalf of Sustrans. 

About you 

You should hold a NEBOSH qualification or another recognised Health & Safety certification, with proven experience in managing a system for Health & Safety within an organisation. A strong understanding of Health & Safety legislation and supporting regulations is essential, along with specific knowledge of Health & Safety considerations within the construction sector. 

You will be confident in managing Health & Safety incidents, responding calmly and effectively to ensure appropriate actions are taken, and escalating to senior colleagues when necessary. Strong decision-making skills are essential, along with the ability to work independently and collaboratively. 

Excellent analytical and report writing abilities are required, as well as the confidence to present information clearly and effectively to a range of audiences, both in person and virtually. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.

What we offer 

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.

Wellbeing 

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial 

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly 

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

Additional information 

• Closing date for the receipt of completed applications is 23:59, 25 May 2025.
• Interviews will take place via MS Teams during the week commencing 09 June 2025. 

About Sustrans 

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.  

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone. 

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.  

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.  

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.   

*CAMPAIGN & PROGRAMME MANAGER*

About us 

The Early Education and Childcare Coalition unites the voices of parents, children, providers, early years professionals and the wider business community, working together for investment and reform of early education and childcare in England. 

We believe that we all benefit from a well-functioning early education system and we all have a role to play in ensuring it works for children, parents and the economy.

We are backed by some of the most high-profile campaign and research organisations in the UK. Our members include early years provider membership bodies, parent campaign groups, early childhood experts, trade unions, the business lobby, anti-poverty campaigners and NGOs. Together, we use our collective voice and research to build public and political support for early education and childcare.

And it’s worked. Thanks to the dedication of our members, early years is now one of the top six priorities for the new government’s Plan for Change, but our work isn’t done – we have an ambitious agenda to ‘rescue and reform’ the system, ensuring that: 

• every child can access high-quality education and care that their parents can afford and that will support them to thrive 

• every provider is funded fairly for the places they offer 

• every early years professional is rewarded and recognised for the skilled work they do 
   

This year we launch a new three-year programme to achieve one of those key aims – raising the status of the early education profession, and we need a Campaign & Programme Manager to help us drive that work. 

About the role

• Hours: 30 hours (4 days per week). Some out-of-hours work may be required for which TOIL will be given. 

• Duration: Two-year contract with possible extension subject to funding. 

• Location: Homeworking, but within easy reach of London 

• Salary: £48,000 per annum FTE (£38,400 pro-rata) 

Although we work remotely with a team that is spread nationwide, this role does require someone based in or close to London in order to deliver our Westminster programme of activities.

We work flexibly and it won’t come as a surprise to you that we understand the challenge of caring commitments. We trust you to manage your time, but we do expect that most of your hours are worked during standard office hours so that we can collaborate as a team and engage with our coalition partners. Our core working day is a Thursday. As a fully remote team this helps us to stay in touch and connect. 

This role is initially offered on a two-year fixed term basis which we expect to renew in line with funding and is offered at four days per week. If you have a preferred working pattern, please speak to us and we would be happy to see if we can make it work. 

The Coalition has experienced significant growth over the last two years and with early years firmly on the political agenda, we expect this to continue. Our hope is that this role will evolve and the successful candidate will continue to progress within this growing and impactful organisation. 

For the last two years, the Coalition has been incubated by the Women’s Budget Group, the UK’s leading feminist economic think tank. Our growth means that we are now ready to spin out into a separate and independent legal entity. That means that your employment contract will initially be with WBG on behalf of the Coalition but will then transfer across to the newly constituted organisation. This won’t change your role, your terms or your pay, but we want to tell you now. We are happy to answer questions at interview about that. 

What you can expect to be doing 

• Whilst the coalition currently has almost 40 core member organisations who shape our policy and lead on our shared campaigns, we are looking to grow our network of supporter organisations – these are partners who share our belief in the value of early education and childcare even if they do not work directly in early years policy. The Campaign & Programme Manager will lead a new project to identify, onboard, engage and grow this supporter network, ensuring they remain up to date with the latest research produced by the Coalition and its partners. 

• Managing the progress of this exciting yet complex programme, ensuring research partners are staying connected and all programme outputs feed into our overarching aims. This will include coordinating update meetings for programme partners and ensuring that we stay on track and meet our aims.

• With the support of the Head of Advocacy and our external comms partner, develop a new narrative to raise the profile of the early education workforce and deliver a series of campaign moments across paid, earned and owned media to support this work. 

• Deliver ongoing comms and campaign projects designed to grow the coalition’s profile across a range of stakeholders. 

• Analyse and scope political developments related to the early education and childcare workforce, identifying opportunities to engage and influence. 

• Support the organisation of Coalition in person and online events. 

• Engage collaboratively with Coalition members to coordinate and amplify their collective and individual voices and work. 

• Support with the creation, writing and publication of communication materials including blogs, case studies, press releases and research reports. 

• Work with our research partners to drive the aims of the programme. 

About you 

You will be creative, resourceful and highly effective at building relationships across a wide range of stakeholders. Above all else, you’ll be as passionate as our members about the opportunity that the early years holds for children, families and wider society. 

You will play a pivotal role in driving the aims of our new programme, with responsibility for ensuring all elements of this complex programme are working in unison. You'll also be delivering campaign moments that raise the status of early educators while amplifying our emerging research from this programme, and activating new messaging and narratives. 

With the support of our Head of Advocacy & Communications, you will grow our network of supporters, securing the backing of organisations from across civil society, the business community and the public sector for our shared aims. 

Ideally you will have a good working knowledge of the challenges facing the sector and a good understanding of key influencers in this space including think tanks, MPs and journalists.

You will be a confident communicator with strong writing skills and an eye for detail. The right candidate will be comfortable working in a small team where we all muck-in and benefit from each other’s skills. 

Person specification 

Essential 

• Strong background in advocacy and campaigns. 

• Experience of managing research/advocacy programmes with multiple stakeholders.

• Good at building and nurturing relationships at all levels of seniority. 

• Experience of working in a fast-paced campaign environment or working on high-profile campaigns that have had good cut-through. 

• Excellent knowledge of both the media and political landscapes. 

• Ability to write compelling, high-quality content for various audiences. 

• Comfortable with remote-working with the ability to self-manage when necessary. 

Desirable 

• Good understanding of the complexities and challenges facing the early education and childcare sector. 

• Experience of working on employment-related issues or with other public sector/education workforces. 

The application process 

Please apply with CV and cover letter by the listed closing date. No agencies please. We use anonymous recruitment.

The EECC is committed to equity, diversity and inclusion. We use anonymous recruiting during the application process and we use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the disabled or Black, Asian, and Minority Ethnic candidate in order to diversify our staff team. 

We can only consider applicants with the right to work in the UK. 

We regret that our small team does not have capacity to respond to unsuccessful applicants individually. 

Closing date for applications: 9am, 19th May 
Interviews: W/c 26th May 
Start date: ASAP 

Are you ready to lead meaningful change in an organisation that puts young people at the heart of everything it does?  As our Change and Transformation Lead, you’ll play a pivotal role in shaping how technology supports our mission—driving improvements that make our systems more effective, user-friendly, and impactful. This is your chance to work across a wide portfolio—from HR to fundraising systems—defining a transformation roadmap that enables real operational efficiency, supports our people, and maximises value for money, all while maintaining the highest standards of data security and integrity.

This is more than just a technology leadership role—it’s an opportunity to make a lasting difference. You’ll help guide major projects like a £900k CRM replacement, work with passionate teams who care deeply about our mission, and ensure our systems empower us to reach more young people with the support they deserve.

If you're a strategic thinker with strong programme management and people leadership skills, and want your work to have genuine social impact, we’d love to hear from you. Even if you don’t tick every box, we encourage you to apply—your potential matters just as much as your experience.

LSE is committed to building a diverse, equitable and truly inclusive university

The International Growth Centre (IGC)

Communications Manager (PR, Brand and Publications)

12-month maternity cover

Salary from £42,679 - £51,000 pa inclusive with potential to progress to £54,730 pa inclusive of London allowance.

The International Growth Centre (IGC) works with policymakers in developing countries to promote inclusive and sustainable growth through pathbreaking research. We generate new evidence and innovative new ideas to improve the productivity of people and firms, as the key driver of sustainable economic development, and to support our government partners in transitioning to low-carbon growth pathways and protecting vulnerable populations. The IGC is a global research centre with a network of world-leading researchers and in-country teams and initiatives working across Africa, South Asia, and the Middle East. Based at LSE and in partnership with the University of Oxford, we are majority funded by the UK Foreign, Commonwealth and Development Office (FCDO).

The Communications Manager (PR, Brand and Publications) will be essential to promoting IGC’s ideas and the use of evidence in policy decision-making at global and national levels. The position will take a leading role in developing and delivering the digital and storytelling strategies for the IGC.

Communications Manager (PR, Brand and Publications)

The role includes:

• Responsibility for story development and delivery across activities, including PR and impact.

• Owning and enhancing the IGC brand and visual identity.

• Building and maintaining relationships with journalists and media outlets.

• Managing creative agencies and freelance designers.

• Leading the content management processes for publications on IGC’s project management system.

• Advising and training teams on best practice in storytelling.

The successful applicant will have:

• Strong experience in storytelling across a range of development issues.

• A track record of developing and delivering content strategies, particularly in media, PR and impact.

• Great relationship-building expertise with journalists, media outlets and partner organisations.

• A creative eye and good working skills in Adobe Creative Suite, and particularly InDesign.

• Confidence working with content and project management tools, like AirTable and Drupal.

• Excellent listening and collaborative skills, and cultural sensitivity.

• Experience in research/policy communications in economics and/or international development.

We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.

For further information about the post, please see the how to apply document, job description and the person specification.

 If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email Annelise Andersen.

The closing date for receipt of applications is 22 May 2025 (23.59 UK time).

Regrettably, we are unable to accept any late applications.

Are you passionate about making a tangible difference in your community through innovative digital strategies?
 
Marketing Manager (Digital Fundraising Focus)
Salary: Circa £36,500 - £41,200
Charity: Community based
Hours: 5 days (1FTE) or 4 days (.8FTE) per week (flexible arrangements available)
Contract: Permanent
Location: Hybrid (London Borough of Brent and homeworking)
 
As the Marketing Manager you will lead this charity’s individual donor engagement, acquisition, and retention, aligning with fundraising targets. This role is ideal for an experienced Marketing Manager who resonates with their mission. The role focuses on developing digital marketing and donor management systems, providing strategic oversight of external communications.
 
Key Responsibilities

• Digital Marketing: Develop and implement a ‘test and learn’ digital marketing strategy targeting individual donors. Manage the CRM system for tracking and profiling supporters. Lead digital marketing campaigns, ensuring compliance with data protection regulations.
• Wider Marketing: Support broader marketing campaigns, establish media relationships, and promote digital and in-person events. Collaborate across teams to align digital marketing initiatives with organisational goals.
• Donor Engagement: Enhance donor engagement strategies to maximise retention and growth. Develop personalised communication plans and follow-up procedures.
• Content Strategy: Create and implement content strategies that align with their mission and resonate with the target audience. Oversee the development of digital and print materials.
• Performance Metrics: Monitor and report on the effectiveness of marketing campaigns, using insights to optimise strategies.

Person Specification

• Proven experience in digital marketing and fundraising.
• Planning, organisational, and people skills.
• Proficiency in CRM systems, email marketing (Mailchimp), social media management, and data compliance (GDPR).
• Ability to craft emotionally resonant messaging and manage content calendars.
• Exceptional analytical skills with a track record of using data to drive marketing decisions.
• Project management skills, with the ability to manage multiple projects simultaneously.
• Candidates from outside the non-profit sector are welcome, provided they demonstrate relevant skills and experience

Looking for your next big challenge? Want to see your ideas come to life? This could be it. Apply now.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Talent Set are delighted to be partnering with Tommy’s to recruit for a Senior Trusts & Statutory Manager, playing a pivotal role in deepening the charity’s relationships with key funders at the 6 figure level and contributing to the strategic development of the team at a hugely exciting time for the charity.

Key duties include:

• Leading the growth and management of Trust funders at the 6 figure+ level, partnering with existing donors on complex strategic projects and proactively identifying new high-value relationships.
• Drive the business development pipeline for potential funders at the 6-figure level, planning and building fantastic relationships, putting together high-quality proposals and effectively prioritising those with the highest financial potential.
• Establish and maintain collaborative relationships with the Research, Programme and Impact teams to develop high-quality and diversified proposals.
• Work collaboratively with senior colleagues and the Head of Trusts & Statutory on the continuous improvement of the team’s processes and working culture, ensuring efficiency in working and a supportive, high-performance environment.
• Line management of a Trusts & Statutory Manager.

We’re looking for the following skills & experience for this role:

• Tangible experience of success in securing gifts from Trusts & Foundations at a £75k+ level, including experience of pursuing cold relationships from prospect to gift.
• Evidence of personally managing a varied prospect pipeline of Trusts & Foundations funders, with experience of developing and managing complex relationships and projects.
• Strong experience of building relationships with internal and external stakeholders.
• Prior experience of line management.
• Experience of fundraising within a medical research charity is desirable.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

About the role:

We are seeking passionate and driven individuals to join our dynamic and supportive team in Tower Hamlets, where every day brings the opportunity to make a lasting impact. Our service works in partnership with the Ministry of Justice and St Mungo’s to deliver a pan-London Housing Advice and Interventions Service, launched in June 2021. At the heart of this work is a commitment to empowering people on probation to move forward with stable, secure housing, often a critical turning point in their journey. As a member of our team, you will be co-located within probation offices and will work closely with Probation Services, ensuring clients receive the guidance and practical help they need to either maintain their current accommodation or access new housing options.

In this role, you will support a caseload of clients across designated boroughs, undertaking in-depth assessments to identify their housing, employment and financial needs. Through tailored advice and focused support, you will help them access appropriate services, build their independence and make meaningful progress towards a more secure future. The work you do will directly shape the course of people’s lives, helping them overcome barriers and take confident steps toward long-term stability. Whether you’re delivering frontline support or navigating complex systems alongside clients, your work will be deeply valued and impactful.

We welcome individuals from a range of backgrounds, including those with relevant experience, graduates, or those with transferable skills who are keen to build a career in this field. At Single Homeless Project, we are committed to the ongoing development of our staff, with a strong track record of internal progression into senior and management roles. This is more than a job – it’s a chance to be part of an organisation that invests in your growth while transforming lives across London. 

About you:

• Some understanding of working in supported housing or floating support services, with a demonstrable knowledge of Housing and other related Legislation or a relevant qualification.
• Experience of managing complex and difficult situations in relation to vulnerable client group(s). 
• Ability to effectively liaise with a range of service providers or agencies in order to establish or improve services for clients. 
• An understanding of the principles underlying a quality service, and customer focused, with proven ability to empower service users. 
• Ability to be self-motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Tuesday 20th May at Midnight

Interview date: Wednesday 4th June online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Join a passionate, close knit team (soon to be 15 strong across the Foundation) at an exciting time of growth and ambition.

We're embarking on a new journey into fundraising—an area we haven’t formally explored in over 15 years. Encouraging early conversations suggest strong potential to secure five/six figure grants from multiple sources. These initial successes will play a vital role in laying the groundwork for larger scale, long term fundraising initiatives that support our ambitious vision.

Job Title: Fundraising Manager - Grants & Trusts

Reporting to: Foundation Manager (CEO)

Line management of: none at present possibly in future

About Us:

For over 130 years, our historic home at 14 Bride Lane has been more than just a building – it has been a beacon for creativity, learning, and community engagement, standing as a testament to London's rich printing heritage. The Foundation cares for an internationally significant collection celebrating the history of print, graphic design, and typography.

Our Grade II listed Victorian building also features the 130-seat Bridewell Theatre, a hands-on print workshop, and event spaces for hire. We offer a dynamic programme of workshops, events, and exhibitions, currently attracting around 42,000 visitors annually.

We are in an exciting period of organisational development, working on robust plans and policies and creating a new strategic direction to develop our collections, cultural offer, and bring them to a wider, diverse audience.

Job Purpose:

The Fundraising Manager (Grants & Trusts) will be responsible for developing and implementing a successful fundraising strategy focused on trusts, foundations, and statutory grants. They will identify new funding opportunities, build relationships with funders, and write compelling applications that align with St Bride Foundation’s mission and strategic priorities.

This role is crucial in securing core funding, project-specific grants, and capital funding, enabling us to expand our heritage, learning, and community engagement programmes.

This role will be closely involved in projects that, under our new vision and mission, aim to transform SBF into a contemporary institute serving the creative industries, researchers and the wider public. The role will suit someone with a passion to take on challenges with the aim of creating a cultural hub fit for the 21st century.

Key Responsibilities:

1. Grant & Trust Fundraising

• Develop and implement a revenue and capital fundraising strategy, identifying compelling propositions and packages, and setting and securing agreed targets.
• Research and identify trusts, foundations, and grant opportunities aligned with our mission.
• Develop and manage a pipeline of funding prospects, ensuring a strategic and proactive approach to fundraising.
• Write and submit high-quality, compelling funding applications for core, project, and capital funding.
• Track and meet application deadlines, ensuring compliance with funder requirements.
• Work with the Board of Trustees to establish and manage a Fundraising Committee.

2. Relationship Management & Stewardship

• Build and maintain strong relationships with grant funders, trustees, and key stakeholders.
• Prepare engaging impact reports, updates, and presentations for funders.
• Ensure timely and effective stewardship and recognition of funders, increasing long-term support.
• Building internal relationships to developing an understanding of the work/projects and funding needs.

3. Strategy & Income Growth

• Develop and implement a trusts and grants fundraising strategy, setting targets and KPIs to maximise income.
• Work as part of the Senior Management Team to align funding applications with strategic priorities.
• Identify opportunities for multi-year funding and partnerships that provide sustainable income.

4. Compliance & Reporting

• Prepare regular reports on fundraising activities, including progress towards goals, donor acquisition, and retention rates.
• Ensure all grants and funding received are managed effectively, with clear budgeting and financial reporting.
• Maintain up-to-date records of applications, funding received, and reporting deadlines.
• Work collaboratively with the Senior Management team to ensure effective grant delivery and reporting.

Essential Qualifications & Experience:

• Several years of proven experience in trusts and grants fundraising, with a track record of securing funding from foundations, trusts, and statutory bodies.
• Strong research and prospecting skills, identifying the right funders for key projects.
• Excellent writing and communication skills, able to create compelling grant applications and reports.
• Experience in relationship management, with the ability to engage funders and maintain long-term partnerships.
• Ability to manage multiple applications and deadlines simultaneously.
• Strong understanding of budgeting and financial reporting for grant-funded projects.
• Knowledge of the charity sector and fundraising best practices.
• Self-motivated, with the ability to work independently and as part of a small team.

Desirable Qualifications & Experience:

• Experience securing capital or heritage funding (e.g., National Lottery Heritage Fund).
• Knowledge of arts, culture, or heritage funding streams.
• Experience implementing and managing a fundraising database.
• Understanding of fundraising regulations and best practices.
• Experience in charity marketing and communications.
• Knowledge of the local community, including networks and organisations.

Organisational Values & Expectations:

• Promote and uphold St Bride Foundation’s commitment to cultural preservation, lifelong learning, and community engagement.
• Work collaboratively with colleagues, volunteers, and external partners to support the Foundation’s charitable objectives.
• Uphold ethical standards and best practices in charity governance and operations.

Health & Safety Responsibilities:

• Ensure compliance with all relevant Health & Safety policies and charitable sector guidelines.
• Promote a safe and inclusive environment for colleagues, volunteers, and visitors.

Terms & Conditions:

Working Hours: 4 or 5 days a week (28/ 35 hours a week, excluding 1 hour lunch per day) 1 or 0.8 FTE

Salary Banding: (Band 2 - £46 -55k pa) 4 days Pro rata salary for 0.8 FTE = £36,800 - £44,000 pa

View complete job description at the provided link

The Trusts and Foundations Manager will play a vital role in supporting New Horizon Youth Centre’s mission by managing and growing a portfolio of valued trusts, foundations and statutory supporters. Last year, the organisation raised £4.5million, with £1.7million secured from trusts and foundations and £1.8million from statutory funders. In this role, you will focus on deepening relationships to secure meaningful, long-term support for our vital work with young people facing homelessness. 

If you're looking to expand your fundraising portfolio and gain hands-on experience securing six and seven figure gifts, this is the place to do it. We’ve already secured nearly 70% of our budget this year, and we’re just getting started. Whether you’re ambitious about raising serious money, developing strategic funding bids, or stepping up to the next level in your fundraising career, this is a rare opportunity to make a big impact and learn a lot while doing it. This will be a highly rewarding yet demanding position, where your expertise will directly contribute to making a real and lasting difference to the lives of young Londoners who find themselves homeless.