Victim Support is looking for full time victim focused Fraud Project Team Leader for their busy National Contact Centre based in St Mellons.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The purpose of this role is to provide day to day line management for the Fraud Call Handlers, and allocate cases to staff on a daily basis. Additional responsibilities include assisting the Contract Manager with the development and management of fraud crime services, particularly ensuring the team meets Key Performance Indicators.

The successful candidate will be accountable for information management ensuring adherence to Victim Support's Confidentiality Policy and Information Sharing Policies, including Safeguarding and Disclosure and act within legislative requirements.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the we would particularly welcome applicants from BAME communities.

Cruse Bereavement Care is recruiting a regional Hub Manager for Wales- a new and exciting role created as part of our new strategy to develop Cruse.  

The Hub Manager is responsible for the delivery of high quality bereavement support across the Nation.  This includes strategic planning and budgetary control, staff and volunteer management, planning and monitoring service provision.

The roles will either be based in a local Cruse office or home based within the region.  The post holder will be able to travel easily within South Wales. 

Cruse Bereavement Care is the largest bereavement charity in the UK. Our mission is to offer support, advice and information to children, young people and adults when someone dies and to enhance societies care of bereaved people.

The closing date for this role is 27 July 2020 with interviews being held on 6th August 2020

To apply for this role, plesae send your CV and covering letter, which outlines your suitability for the role and should be no longer than two pages.

Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Department: People Experience

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Last year, Citizens Advice helped 2.6 million people face-to-face, by phone, email and webchat, and we received 25 million visits to our digital advice content. We solve 7 in 10 clients' problems, and 4 in 5 tell us that advice improved their lives.

We look for people to help us improve and transform our organisation. We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.

One of our strategic ambitions, articulated in our current strategic framework, is to advance equity, diversity and inclusion (EDI). This includes achieving greater diversity within our workforce and creating an inclusive working environment service wide. We will create a culture that is collaborative and innovative and that adapts to the changing needs of our clients. EDI will be fundamental to this culture. 

This role will lead on this aspect of our work at national Citizens Advice, through innovative leadership of our approach to advancing EDI, becoming an inclusive employer and driving improvement and change through collaborative working with internal and external stakeholders of all levels. 

You will lead a high profile, strategically important Inclusive Employer programme that will drive through change - working with our workforce, and helping everyone play their part in transforming the way we advance EDI in the organisation. You will be someone who subscribes to the view that we are all equal through our common humanity. 

In this role, you can expect to: contribute to our thinking and be challenging on how Citizens Advice can transform the way it address equity disparities,  embraces diversity and becomes more inclusive - work with internal and external stakeholders to maximise the impact of the programme of work through expertise and lived experience - manage the delivery of a programme of work that reflects the needs of the workforce and the strategic ambitions of the organisation - regularly work across the organisation to get buy in and delivery on specific projects, to help meet our inclusive employer ambitions - contribute to reporting on operational and strategic achievements.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Size of Wales is a growing, ambitious Cardiff-based charity with global impact. We work to mobilise Wales to protect tropical forests and restore tropical forest landscapes as part of Wales’ national response to climate change. We do this through education and awareness raising activities in Wales as well as funding and supporting a number of overseas projects.

Size of Wales has been going through an exciting period of growth, having substantially increased our income and expanded our team. 2020/21 marks our 10-year anniversary and we are launching an ambitious new 5-year strategy seeking to respond to the climate emergency and to mobilise Wales to achieve maximum impact for tropical forests.

We are looking for an experienced and creative communications and marketing specialist to help us grow our profile and reach new audiences across Wales and beyond. The Communications and Marketing Manager will be responsible for the design, planning and implementation of all of Size of Wales’ communications activities including press and other media relations, campaigns, social media, website, newsletter, and videos. This will include engaging with the Size of Wales team and partners to create inspiring and innovative content. The role will also be responsible for regularly engaging with Size of Wales’ community of regular and individual givers: communicating with potential and existing regular givers and growing this as an income stream for the charity through marketing activities. 

The successful candidate will be passionate about the environment and be committed to inspiring people to act on climate change. You will be creative and dynamic and have a strong track record of designing and delivering powerful communications and marketing campaigns. You will be highly organised, experienced in managing teams and projects and skilled at balancing competing deadlines efficiently. As the majority of our communications work is delivered bilingually, you will also have a high standard of written and spoken English and Welsh.

Salary for the role is in the range of £27,000 - £32,000 dependent on experience. The package of benefits includes a 6% pension contribution, 30 days annual leave including bank holidays and a flexible working’ policy. The role is based in Cardiff but with regular remote working if desired. The role is a full-time role but applications for part time working, flexible working and job shares will also be considered.

Size of Wales recruits, employs, trains and promotes regardless of race, religion, colour, national origin, sex, disability, age, gender identity and/or expression, or any other protected status. Size of Wales are dedicated to nurturing an inclusive environment where employees can bring their full selves to work. We celebrate diversity of thought and recognise the strength and dynamism that comes with it. 

Size of Wales, and all its staff and volunteers, are committed to ensuring a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. Any candidate offered a job with Size of Wales will be expected to agree to and adhere to Size of Wales’ Safeguarding policy and Code of Conduct.

For more information about the role please download the full job description 

Curriculum Support & Communications Officer

(ref: SUS2928)

£27,255 per annum

37.5 hours per week – contract to 31 March 2023 - based in Cardiff

This new role will celebrate active travel schools and best practice by developing education resources, linked to the new Curriculum in Wales, to support the integration of active travel activities in schools, providing communications and marketing support to the Active Journeys team cross the country. 

With experience of working in education provision and of producing engaging content for a range of audiences, you will have a proven ability to write with inspiration and flair, applying brand and style guidelines, supporting stakeholder networks and of organising and running events and receptions. Your excellent communications skills will enhance your ability to develop local promotional materials and content for Sustrans Cymru’s schools related web pages and social media channels. IT literacy is essential as is an understanding of school settings and the health benefits of active travel and your commitment to active travel and the promotion of sustainable transport. Oral and written fluency in the Welsh language is desirable. DBS Enhanced Disclosure clearance is mandatory for this role.

Closing date for the receipt of completed applications is 9.00am on Monday 20 July 2020. Interviews will take place via Skype or Zoom or at Sustrans offices in Cardiff during week beginning Monday 27 July 2020. 

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.  We welcome applications from people with the appropriate skills from all parts of the community.

Swyddog Cefnogi Cwricwlwm a Chyfathrebu

(cyf: SUS2928)

£27,255 y flwyddyn

37.5 awr yr wythnos – Cytundeb hyd 31 Mawrth 2023

lleoliad: Caerdydd

Bydd y rôl newydd hon yn dathlu ysgolion teithio llesol ac arfer gorau trwy ddatblygu adnoddau addysgol sy’n cysylltu i’r Cwricwlwm newydd i Gymru, i gefnogi integreiddio gweithgareddau teithio llesol mewn ysgolion, darparu cefnogaeth cyfathrebu a marchnata i’r tîm Teithiau Iach ledled y wlad. 

Bydd gennych brofiad o weithio mewn darpariaeth addysg ac o gynhyrchu cynnwys diddorol ar gyfer amrywiaeth o gynulleidfaoedd, a bydd gennych allu profedig i ysgrifennu gydag ysbrydoliaeth a graen, gan gadw at ganllawiau brand a steil, cefnogi rhwydweithiau rhanddeiliaid a threfnu a chynnal digwyddiadau ac achlysuron. Bydd eich sgiliau cyfathrebu rhagorol yn cyfannu eich gallu i ddatblygu deunyddiau hyrwyddo a chynnwys ar gyfer gwefannau a chyfryngau cymdeithasol Sustrans Cymru ar gyfer gwaith mewn ysgolion. Mae’n hanfodol eich bod yn hyfedr wrth drin TG, felly hefyd dealltwriaeth o sefyllfaoedd ysgolion a buddion iechyd teithio llesol a’ch ymroddiad i deithio llesol a hyrwyddo trafnidiaeth gynaliadwy. Mae rhuglder ar lafar ac ysgrifenedig yn y Gymraeg yn ddymunol. Mae datgeliad manylach gan y Gwasanaeth Datgelu a Gwahardd (DBS) yn ofynnol ar gyfer y swydd hon.

Y dyddiad cau ar gyfer derbyn ceisiadau wedi’u cwblhau yw 9yb ddydd Llun 20 Gorffennaf 2020. Cynhelir cyfweliadau dros Skype neu Zoom neu yn swyddfeydd Sustrans yng Nghaerdydd yn ystod yr wythnos sy’n dechrau 27 Gorffennaf 2020.

Mae Sustrans wedi ymrwymo i leihau anghydraddoldeb, gwerthfawrogi amrywiaeth a galluogi cynhwysiant. Croesawn geisiadau gan bobl sydd â’r sgiliau perthnasol o bob rhan o’r gymuned.

Debt Advisor

You will join us as a Debt Advisor providing appropriate advice, support, budgeting and money management assistance to clients who have contacted StepChange Debt Charity with a debt problem.

Debt Advisor Responsibilities:

• Provide a telephone or web based service for clients accessing the charity
• Effectively validate, gather and analyse information provided by a client in order to help them deal with their priorities and to provide them with a solution to allow them to deal with their situation for themselves on an ongoing basis
• Use effective listening and negotiation skills to develop and agree realistic client budgets that fully reflect the client’s situation and best advice
• Present all solutions by describing the advantages and disadvantages according to the clients personal situation and to make a recommendation based on this information
• Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with advice Session Quality Standards (and thereby compliant with FCA and Debt Management directives)

Debt Advisor Requirements:

• Telephone and customer contact experience
• Experience of working in a client focused environment
• Dealing with complex queries
• Knowledge of money advice (desirable)
• Ability to explain technical information in a way which is easily understandable to others

About StepChange Debt Charity:

StepChange Debt Charity is a registered charity offering free, confidential advice and support to anyone who’s worried about debt.

Our specialist advisory service helps 620,000 people across the UK each year by advising on personal budgeting, the wise use of credit and, where appropriate, managing achievable plans to repay debts.

With 25 years’ experience, we offer a range of services and solutions through our national telephone service and online debt help tool, via our eight regional centres. We also provide information on avoiding debt, tips on saving money, and day-to-day budgeting advice through our MoneyAware blog.

Location: Cardiff, CF11 9HB

Job type: Full Time, Permanent

Salary: Competitive

You may have experience of the following: Debt Advisor, Call Centre Operative, Call Centre Advisor, Customer Support Representative, Loan Advisor, Helpdesk, Customer Service Advisor, Customer Service Representative, Call Centre Agent, Financial Advisor, Customer Care, Call Handler, Claims Handler, Debt Management Advisor, Telesales etc.

Ref: 93371

Size of Wales is a growing, ambitious Cardiff-based charity with global impact. We work to mobilise Wales to protect tropical forests and restore tropical forest landscapes as part of Wales’ national response to climate change. We do this through education and awareness raising activities in Wales as well as funding and supporting a number of overseas projects.

Size of Wales has been going through an exciting period of growth, having substantially increased our income and expanded our team. 2020/21 marks our 10-year anniversary and we are launching an ambitious new 5-year strategy seeking to respond to the climate emergency and to mobilise Wales to achieve maximum impact for tropical forests.

We are looking for an outstanding new Director to join the team and lead Size of Wales into this exciting next phase. Reporting to the board of trustees and managing a team of approximately 13 staff and freelancers, the new Director will be responsible for achieving Size of Wales’ new 5 year goals, raising the profile of the charity across - and beyond - Wales and increasing our global impact.

The successful candidate will be an experienced and skilled leader. You will have experience of working in the third sector, ideally on international development, tropical forests and/or climate change projects. You will be emotionally intelligent, creative, dynamic and strategic and have a strong track record in delivering results in leadership positions. Ideally you will have a good understanding of the devolved context in Wales and be able to speak Welsh.

Salary for the role is approximately £45,000 p.a., dependent on experience. The package of benefits includes a 6% pension contribution, 30 days annual leave including bank holidays and a flexible working policy. The role is based in Cardiff but with regular remote working if desired. The role is a full-time role but applications for flexible working and job shares will also be considered.

Size of Wales recruits, employs, trains and promotes regardless of race, religion, colour, national origin, sex, disability, age, gender identity and/or expression, or any other protected status. Size of Wales is dedicated to nurturing an inclusive environment where employees can bring their full selves to work. We celebrate diversity of thought and recognise the strength and dynamism that comes with it.

Size of Wales, and all its staff and volunteers, are committed to ensuring a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. Any candidate offered a job with Size of Wales will be expected to agree to and adhere to Size of Wales’ Safeguarding policy and Code of Conduct.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We are recruiting a Senior Policy Researcher to join our Consumer and Public Services team. People who come to Citizens Advice for support are five times more likely to be in poverty. Our team tries to change policy by tackling practical problems that improve our clients’ financial health. In recent years, we've done this by:

• Helping reduce the bills paid by loyal and vulnerable customers in essential markets by £260m
• Persuading regulators to introduce a cap on certain high cost credit products, which have reduced costs by £60m
• Lobbied for the introduction of a ban on letting fees, which has saved renters £13m a month

Our team is now at the forefront of the organisation’s advocacy response to the coronavirus pandemic. Our organisation is unique. We directly help 2.7 million people to solve their problems each year. Through these interactions we see first hand, and in real time,  the problems faced by people across England and Wales. We spot emerging issues quickly, often even before government - a particularly crucial role we’re playing at the moment. This makes us uniquely placed to develop effective solutions and influence government, regulators and industry.

You’ll be joining the team at a challenging time for the people who come to us for support and will quickly be leading influential policy research projects that you’ll design to make an impact on government and other policymakers’ decisions.
You will have strong analytical and research skills and the drive to change policy, working with our world-class news and public affairs teams to ensure these changes happen. 

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We’re Mind, the mental health charity. We won’t give up until everyone experiencing a mental health problem gets support and respect. We provide advice and support to empower anybody experiencing a mental health problem and we campaign to improve services, raise awareness and promote understanding.

The Networks and Communities Department (N&C), has a crucially important role in enabling Mind to reach more people, increase our influence and effect long lasting change in all communities across England and Wales. Our primary vehicle for achieving this goal is through supporting and strengthening a federated network of over 120 local Mind organisations.

The role will work as part of a team to ensure that each fund is accessed, distributed, monitored and evaluated to a consistently high-standard and in line with Mind’s Network Investment Plan. You will be joining the team at a pivotal stage, as we roll out a number of new programmes, including the Coronavirus Mental Health Response Fund, a programme that seeks to support the mental health sector across England and Wales to respond meaningfully to the impact that coronavirus is having on the communities they serve.

The Network Investment Senior Officer will be responsible for leading the delivery of key aspects of grant administration, including promotion, preliminary application screening and assessment. As well as supporting, monitoring and evaluating funded projects and ensuring grant procedures are maintained and funded activity is accurately recorded.

The post will develop a thorough understanding of the grants Mind is making and will work to support applicants, funded projects, external assessment personnel and assessment panel members to ensure Mind’s grant processes operate efficiently within a clear timetable.

The emphasis of the post will change with time, involving elements of advising applicants and assessing applications, through supporting and monitoring funded projects, to the eventual controlled winding-up of funded activity.

We have x3 Fixed Terms posts Until March 2021 and x 1 Fixed Term post until March 2022

Closing date: Monday 13th July 2020 Noon

Interviews: W/c 20th July 2020

Mind reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates – therefore we encourage an early application.

Mind is an equal opportunities employer.

We are recruiting for a Fundraising Officer to support the development and submission of nature conservation project funding applications, with a focus on bees and other pollinators.  This is an amazing opportunity to be a part of a fantastic team with ambitious plans!

In the role you will join a team small team that are responsible for developing and building our pollinator conservation work via our Growing B-Lines programme.  B-Lines is Buglife’s solution to the decline in our bees, butterflies and other pollinating insects by creating a national network of wildflower habitats – and you could help us to make this happen!

Your role will be to generate income from charitable trusts and foundations, corporate partners, and statutory sources to support this work programme across the UK. You will prospect, draft, manage and submit applications.

We are looking for a strong fundraiser who has a track record of raising 5-6 figures from trusts and foundations.

Start date: September 2020

Location: flexible

Visit our website for full job profile and application form.

Welfare Grants Officer- Home Based

Are you passionate about supporting people experiencing the challenges of making a fresh start after prison?

This is an exciting role in which you will be responsible for ensuring charitable funding supports high-quality projects.

Our client is a highly respected independent charity, which together with its subsidiary, their Futures, works across England and Wales to develop and deliver a range of innovative services, providing practical and emotional support to prisoners’ children and families, to prisoners, and to ex-prisoners.

Position: Welfare Grants Officer
Location: Home-based - with travel across England and Wales
Job type: Part-Time, Fixed Term Contract (September 2020 – April 2021 with the possibility of extension.)
Hours: 22.5 hours per week
Salary: £22,000 per annum (Pro-rata)
Benefits: Generous Holiday Entitlement, Eyecare vouchers, cycle to work scheme and other

Closing date: 17 July 2020
Interviews commencing week beginning: 28 July 2020

About the role:

As the Welfare Grants Officer, you will ensure that comprehensive information is gathered and recorded at application stage and that a robust assessment process is in place to support the decision of the grant allocations to prison leavers, and prisoners’ family members. You will also be responsible for the record-keeping of all grants made and producing reports to identify the impact assessment of the grants.

You will be required to carry out the administration and liaison work between staff across England and Wales

About you:

You will have an empathetic approach to those affected by the Criminal Justice System. You will be a pro-active self-starter, with excellent organisational skills and the ability to prioritise tasks. You will be detail-ordinated and a good working knowledge of Microsoft Office programmes. You will have Good financial literacy skills with the ability to produce financial summaries using Excel.

You will have good communication skills and the ability to working collaboratively with colleagues in services across England and Wales.

Please be aware that this role is subject to prison clearance, an enhanced DBS and references.

Our client welcomes all applications including ex-prisoners, (appointment to post will be subject to a risk assessment)

You may have experience of the following: Grants Officer, Fundraising Officer, Fundraising Assistant, Fundraising Executive, Fundraiser, Grants Manager, Charity, Third Sector, NFP, Welfare Grants Officer, etc.

Ref: 93429