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Project manager jobs in london, greater london

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Closing in 6 days
Race Equality Foundation, London (Hybrid)
£26,480 - £30,517 per year
Posted 1 week ago
Closing tomorrow
Greenhouse Sports, NW1, London (Hybrid)
£40,000 - £45,000 per year
Posted 2 weeks ago
Closing in 7 days
Community Alcohol Partnerships, Remote
£320 per day (dependent on experience)
Take a leading role in helping to change the North East of England's relationship with alcohol starting with young people.
Posted 3 days ago
Closing in 3 days
Animal Welfare Investigations Project, Remote
£11,885.71 pro-rata (£26,000 FTE)
Passionate About Animals? Join AWIP as Our Membership Services Officer
Posted 1 week ago Apply Now
The Royal College of Ophthalmologists, NW1, London (Hybrid)
£44,727 per year
Seeking a motivated individual to join our Examinations department to support the delivery of world-class assessments.
Posted 1 week ago
Page 19 of 39
London (Hybrid)
£28357 Per Annum
Full-time
Permanent
Job description

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.

Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025

About the Role

As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.

Key responsibilities include:

  • Managing incoming calls and emails with professionalism and patience
  • Handling tenancy and responsive repair queries
  • Raising accurate works orders and liaising with contractors
  • Recording and updating resident information
  • Supporting rent payments and signposting financial concerns
  • Assisting with lettings and void processes
  • Responding to complaints and feedback to improve services

About You

We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.

You will bring:

  • Experience in a customer-focused environment with call-handling responsibilities
  • Strong written and verbal communication skills
  • The ability to prioritise a busy workload and stay highly organised
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • A positive, empathetic and solution-focused approach
  • The ability to work collaboratively as part of a team

Knowledge of social housing or property maintenance is an advantage but not essential.

About the Organisation

This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.

Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.

Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP

Posted by
NFP People View profile Organisation type Advertising Agency Company size 6 - 10
Posted on: 05 September 2025
Closing date: 19 September 2025 at 12:00
Job ref: 7669
Tags: Advice / Information, Project Management, Customer Service, Housing, Operations, Customer support, Office Management