Project office manager jobs in brent, derby
The vacancy
We are seeking to appoint one lay member to sit on our GOC Council.
About the GOC
We are the regulator for the optical professions in the UK. Our purpose is to protect the public by promoting high standards of education, performance and conduct. For more information about us please visit our website:optical. org.
About the Council
The role of Council is to lead on the GOC’s mission to protect the public by upholding high standards in eye care services. The Council is composed of six lay members (including the Chair) and six registrant members (i.e. registered optometrists and dispensing opticians). At least one member of the Council must work wholly or mainly in each of England, Northern Ireland, Scotland and Wales. One Council member acts as a Senior Council Member whose role is to carry out the Chair’s appraisal as well as provide a sounding board for the Chair and serve as an intermediary for Council members, Executive and stakeholders as necessary.
The successful candidate will contribute to Council by exercising oversight, ensuring effective corporate governance, and making high-level policy decisions. They will be able to operate strategically and impartially; listen, communicate, and influence effectively; exercise judgment; and inspire confidence and support amongst our stakeholders.
Remuneration and time commitment
Council members are remunerated in accordance with our member fees policy (£13,962 per annum plus reasonable travel and subsistence expenses). The member fee includes time for reading and preparation.
The appointed member will be expected to commit approximately 2-3 days per month. Meetings will usually take place via MS Teams but may on occasion be held at the GOC Offices at Level 29, One Canada Square, London, E14 5AA. There are occasional online catch-up meetings - these are currently scheduled on a Tuesday evening every 6-8 weeks, from 5.30pm – 6.30pm.
How to apply:
Please email the the following to appointment@optical. org
· your CV outlining your employment history, any relevant voluntary work, public service or other experience; together with any relevant professional, academic or vocational qualifications;
· the application form, stating how your experience matches the criteria for the vacancy you are applying for; and
· complete the EDI monitoring form linked in the candidate pack (this is an online form and does not need to be included in the email with your CV and application form).
APPLICATION DEADLINE: midnight on Sunday 10 August 2025.
Online interviews will be held on between Wednesday 15 and Thursday 16 October 2025.
If you have any questions, please email them to appointment@optical. org and we will aim to respond to you within 48 hours.
We welcome applications from individuals who are disabled and from diverse ethnic backgrounds as these are currently under-represented on our council and committees.
We strive to be as diverse as the public we protect and welcome applications from everyone, regardless of age, disability, gender reassignment, race, religion or belief, ethnicity, sex, sexual orientation, marriage and civil partnership, pregnancy, maternity and geographical locations outside of London.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are thrilled to be partnering with The Urology Foundation—the UK’s only charity dedicated to all urological diseases and conditions. Through groundbreaking research, cutting-edge training, advocacy, and public awareness, the charity is transforming outcomes and saving lives across the UK.
We’re looking for a dynamic and driven Communications & Engagement Officer to join their passionate team on a permanent basis. In this vital role, you’ll help shape the organisation’s voice, grow its reach, and strengthen connections with supporters, patients, clinicians, and the wider public. From crafting compelling stories to leading impactful campaigns, this is an exciting opportunity for a creative communicator ready to make a meaningful difference.
Key Responsibilities:
- Manage and grow the charity’s social media presence through engaging content creation, scheduling, and performance analysis.
- Write and edit compelling content for newsletters, the website, and digital campaigns, including patient and clinician interviews.
- Lead on the production and distribution of regular e-newsletters, collaborating with internal teams to source and shape content.
- Keep the website up to date with accurate, accessible, and engaging content.
- Support awareness and advocacy campaigns, helping to ensure consistent messaging across all communication channels.
- Assist in planning and promoting fundraising and community events, building relationships with supporters and stakeholders.
Person Specification:
- Strong writing and editing skills, with the ability to communicate complex information clearly and appropriately for different audiences and platforms.
- Experience in a communications, marketing, or engagement role—ideally within the charity, healthcare, or membership sectors.
- Confident using social media management tools (e.g. Hootsuite) and basic design platforms such as Canva to create digital content.
- Excellent organisational and time management skills, able to juggle multiple projects and meet deadlines with attention to detail.
- A collaborative team player with a proactive mindset, excellent interpersonal skills, and a genuine interest in health-related or mission-driven work.
What’s on Offer
Salary: c.£33,000 per annum
Working Pattern: Hybrid Working, 3 days a week in Central London office, Flexible hours and Part Time also possible
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Job Title: Family Support and Graduation Coordinator
Salary: £28,000
Working Hours: 35 hours per week
Contract: Fixed Term until 31 March 2026 (extension subject to funding)
Location: Newham office based (with some hybrid working)
About us at the NCT
NCT is a charity with a clear mission: to support people as they become parents, through pregnancy, birth, and early parenthood.
With a 65-year history of transformative change, we are a vibrant community of volunteers, practitioners, peer supporters, members and advocates. We are the largest parenting charity in the country and over the decades we’ve supported millions of people on their unique journey into parenthood.
While many know us for our antenatal classes, we also do much more. We campaign on issues that matter to parents, provide infant feeding support, and run thousands of free community events and activities led by our amazing volunteers. We also support families facing challenges like social isolation, feeding difficulties, and poor mental health. We offer support in communities, in hospitals and online.
NCT is committed to social justice and equity. We are dedicated to being an anti-racist charity and believe that inclusion is everyone's responsibility. Being there for every parent requires bold action to challenge inequalities. By creating inclusive spaces and services that are built on collaboration and trust, we welcome and celebrate diversity and strive to meet the needs of the pregnant women, new parents, families and communities that we serve.
As the world changes and new challenges are thrown up for parents, our charity must change too. Join us now and be part of this journey, and ensure that every parent feels connected, confident and safe.
About the role
This post will work as part of a community partnership programme, a small team providing accessible and bespoke perinatal care including, antenatal education, postnatal sessions, peer support, counselling and practical support to women from low-income migrant marginalised backgrounds.
The role will provide non-judgmental, compassionate and trauma-informed care to women accessing the service helping them to navigate complex needs and overcome barriers to access through a creative, solution-focused approach. Working alongside the Perinatal Programme Manager building and maintaining a network of local support services, helping to develop clear referral pathways and strong partner relationships.
To be successful in this role you will have:
- Experience of supporting or working with marginalised or vulnerable groups and understanding the barriers they face to accessing support and an awareness of ways in overcoming them
- Knowledge and experience working or volunteering with women and birthing people during pregnancy and early years
- Experience working within a relevant sector e.g., maternity, children’s services, homelessness, women’s services, mental health, supporting asylum and refugee families
- A good knowledge and understanding of local support and services for the client group
- Experience in empowering women to make informed decisions about their lives and advocating for their needs and rights
- Ability to handle challenging situations and behaviour with a calm, flexible and confident approach to reach a positive resolution
- Able to work reflectively, developing an awareness of any judgements, biases or assumptions that may impact upon your work.
What we offer
We are taking positive action to increase diversity throughout our organisation, at all levels, and to nurture a culture of inclusion for all our people and the parents and families that we support.
We are committed to zero discrimination both internally and externally regardless of visible or invisible difference such as sex, sexual orientation, age, race, ethnicity, disability, impairment, learning difference or long-term condition, religion or belief, gender identity, economic class, marital/civil partnership, family status including single parents, socio-economic background and pregnancy and maternity. We provide reasonable adjustments and are committed to an inclusive and accessible recruitment process.
We welcome and actively encourage applications from all candidates including those from under-represented groups within NCT such as individuals from Black, Asian or minority ethnic backgrounds, LGBTQI+ people and people with a disability.
The welfare and safety of individuals is at the heart of everything that we do. NCT is committed to safeguarding and promoting the welfare of children and adults and expects all staff to share this commitment.
Closing date for applications: 10th August 2025
Interview: In person at a venue in Newham on Thursday 14th August 2025
The client requests no contact from agencies or media sales.
We are looking for our new Campaigns Coordinator for Birmingham Friends of the Earth.
If you are passionate about environmental campaigning, and love supporting and working alongside committed voluntary activists, we’d like to hear from you. You do not need to have had a similar paid role in the past to apply for this role.
Birmingham Friends of the Earth (BFoE) is a non-profit organisation campaigning to create a more sustainable and fairer Birmingham. We empower others to take action, we hold decision-makers to account on climate change, waste, nature and clean air, and we make sure environmental justice is at the heart of everything we do, campaigning intersectionally and inclusively. As well as having an active volunteer-led campaigns group, we run The Warehouse, our lively environmental community centre in Digbeth and a key centre for the city’s activism. BFoE is linked to Friends of the Earth, the national organisation, but independent and able to campaign on issues that matter to us, in ways that resonate with us.
The purpose of the role, part of our small staff team of 5, is to lead our campaigns activity, working with and supporting our campaigns group.
We welcome applications from those for whom this would be their first paid campaigns role. Experience of voluntary activism and enthusiasm to develop your skills and grow into the role are more important than ticking all the boxes.
Interviews are still to be confirmed, as we are aiming for some flexibility to allow for summr holiday arrangements. There is space on the application form to give us any dates you are not available for interview within the period 18th August to 5th September.
We look forward to reading your application!
The client requests no contact from agencies or media sales.
At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and passionate Graduate to join our team.
Our Graduate Programme is designed to accelerate leadership and career development through a unique involvement in key areas of TLG’s work. It’s a chance to build on your individual passions, skills, and interests while contributing to meaningful change for children and young people. As a Graduate at TLG, you’ll gain hands-on experience in the non-profit sector, develop invaluable skills, and play a key role in supporting our impactful programmes.
Although you will be based primarily within our Fundraising & Supporter Engagement team, this role offers the chance to work closely with departments across TLG and with external partners, giving you a broad and varied experience and developing your understanding of the sector. Incorporating diverse experiences ranging from liaising with funders and leading new projects through to executive support and involvement in strategic development, you’ll be at the heart of our mission to bring hope and a future to struggling children.
TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.
Hours: 37.5 hours per week, 2-year graduate programme with potential to move to a permanent contract for the right candidate
Closing Date: Sunday 24th August
Initial Interviews: Friday 29th August
Final Interviews: Monday 8th September – at our National Support Office in West Yorkshire
The client requests no contact from agencies or media sales.
About the PVRI
We’re a small charity with a global reach and an important purpose: to reduce the burden of pulmonary vascular disease (PVD) - a serious condition that can lead to heart damage and trigger symptoms like breathlessness, chest pain, fatigue, poor growth, fainting, and light-headedness. PVD can reduce both quality of life and length of life, but it isn’t widely recognised or well-understood.
Our aim is to improve clinical care, education, and PVD research. To do this, we bring together an international network of thousands of clinicians, scientists, academics, and industry partners supported by our small team based in Bermondsey, London. Together, we deliver conferences, e-learning, and an academic journal, raise awareness of PVD, and encourage collaboration in research.
About the role
We are seeking a Marketing Officer to help grow and service the charity's profile and international membership, increase the value of our membership offer, increase our income generation, work with the team to run successful events, and deliver our e-learning programmes. You’ll help ensure our members are informed about the latest developments and learning opportunities, and they’re valued for their contributions to the PVRI. No two days are the same. One day, you might be writing content for our website and social media channels, and the next, you might be welcoming respected speakers and attendees from over 30 countries to our scientific webinar.
We are looking for someone with excellent written and verbal communication skills and attention to detail. You’ll need to create successful marketing plans and grow our membership. You will also bring excellent organisational skills and the ability to co-ordinate high-quality webinars.
What we can offer
We offer a 35-hour working week and flexible working, a positive learning culture, international travel, and opportunities for you to learn and grow in your role. And for those who prefer hybrid working, we’re based in a vibrant, sociable office space close to London Bridge and Borough Market.
PVRI celebrates diversity and is committed to equality and inclusion in our recruitment practices and ways of working. If you’re excited about our mission and can bring talent and enthusiasm to our cause, we can’t wait to hear from you!
How to apply
To apply for the role, please send us your CV and a supporting statement (max 850 words) outlining what you could bring to the role and referencing the Person Specification. Please send these, together with the Equalities Monitoring Form to Katie Corris by 09:00 on Monday 11 August.
PVRI is a Registered Charity, number 1127115
The client requests no contact from agencies or media sales.
Salary: £40,000 - £42,000
Contract: Full-time, Permanent
Location: London - Hybrid (3 days/week in office)
Closing date: 12 August
Benefits: 26 days annual leave plus bank holidays, annual wellbeing day, healthcare cashback scheme flexible working, and more.
We have a brilliant opportunity for a Senior Supporter Acquisition Executive to join the team at the Royal Air Force Benevolent Fund and help drive supporter engagement and income growth.
As part of this exciting role, you’ll lead the planning and delivery of multi-channel acquisition campaigns, creating impactful strategies that inspire new supporters and grow their donor base. You’ll manage the full campaign process—from creative briefing and content sourcing to budget oversight and fulfilment—across both digital and offline channels. You’ll also produce insightful reports for senior stakeholders and collaborate with agencies to ensure every campaign reflects RAFBF’s brand and values.
To be successful in the role of Senior Supporter Acquisition Executive, you will need:
- Experience in a fundraising or direct marketing environment.
- A proven track record in delivering successful donor or customer acquisition campaigns.
- Strong project management and analytical skills.
- Excellent communication and relationship-building abilities.
For an informal discussion about the role, please get in touch and ask for Heather, quoting the reference 2673 HB.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Location (UK): Office Hybrid* - London
Hours: Full-time, 35 hours per week
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Occasional travel to Versus Arthritis offices (London, Chesterfield, Cardiff, Belfast, Glasgow)
Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.
As Health Intelligence Analyst you will be working as part of our highly respected health intelligence team, playing a key part in ensuring we use data and insights to understand and advocate for the needs and experiences of people living with arthritis and MSK conditions.
The postholder will undertake data analysis, data visualisation, and produce reports to develop and administer systems and processes that aid effective data intelligence gathering. They will also deliver projects and support a forward plan for arthritis and musculoskeletal health intelligence; contribute and work effectively within a dynamic team; and support, nurture and grow relationships with external and internal partners to further Versus Arthritis’ data leadership role in the musculoskeletal (MSK) sector.
About the role
- Lead on establishing and maintaining a ‘single source of the truth’ on arthritis and musculoskeletal statistics and data within the charity and beyond. This includes our annual State of MSK Health statistics report and other statistics publications.
- Support on the development and delivery of a pipeline of insightful MSK and health data analysis and quantitative research, to better understand the UK population with arthritis and MSK conditions and to inform the direction of Versus Arthritis’ ambitions, strategy, policy and services work.
- Work with others, particularly colleagues in UK Advocacy and Health Intelligence, to influence improved quality, extent and use of musculoskeletal health data by statutory bodies across the four UK nations, including Office for Health Improvement and Disparities (OHID), National Health Service (NHS), Department of Health and Social Care (DHSC), nationally and locally to improve musculoskeletal health nationally.
- Manage and maintain our health intelligence website, intranet and Sharepoint pages and data enquiries inbox, ensuring they are up to date, reflect the latest developments of the health intelligence function in the charity and that queries are answered on time.
About you
If your knowledge, skills and experience include the following then we’d love to hear from you:
- Demonstrate sound knowledge of epidemiological research methods including experience of using multiple sets of health-related data and information systems, and large-scale data sets for policy, quality improvement or research purposes.
- Ability to interpret, present and communicate complex data in accessible lay terms, including producing data-rich reports for a range of technical and generalist audiences.
- Ability to analyse complex issues where material is conflicting and drawn from multiple sources.
- Strong experience of using NHS and other national health-based datasets, and a good understanding of UK health and social care systems.
- Experience using data to produce infographics or data visualisation.
*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.
Benefits
Your excellent benefits include:
- Flexible hours, environments and working practices to promote a healthy work/life balance.
- Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
- Simplyhealth cash plan.
- Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
- Learning and personal development opportunities.
- Competitive annual leave, with the option to buy/sell up to five days per year.
- Generous pension plan, with employer contribution of up to 10%.
- Life Assurance plan (4 x salary).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.
We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.
We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa holder (50% of each community) over the next 12 months.
We are recruiting Cantonese speaking Employment Advisors to join the STEP team delivering this new programme. You will provide high quality advice and guidance through 1:1 employability support and group employability workshops with the aim of coaching individuals and supporting them on their journey into employment that suits their previous experience and skill set.
You will prepare participants for employment and help them to achieve their chosen training and employment objectives. You will monitor and encourage participants’ engagement and attendance in all aspects of the programme. You will provide an exemplary level of support to STEP participants working towards a variety of performance targets based on the progression outcomes of participants including successful delivery of workshops, completion of training courses, volunteering, and achieving and sustaining paid employment.
The Employment Advisors will work remotely and can be based anywhere in the UK.
About you
We are looking for candidates who have:
- Proven experience or knowledge within the employment sector
- Understanding of the issues and challenges faced by people who have experienced forced displacement accessing employment, and the additional barriers that can be faced by women entering the UK job market.
- Knowledge of adult learning/vocational training
- Experience of delivering 1:1 advice and guidance and coaching
- Experience of reviewing and supervising a case load of participants
- Awareness of Safeguarding people at risk and maintaining professional boundaries
- Experience facilitating group workshops
- Excellent interpersonal and communication skills
- Cross-cultural sensitivity
- Good admin and IT skills (CRM database, Microsoft Word, Excel, Outlook)
- Advanced level of English
- Competency in Cantonese
Candidates must be UK based and have the right to work in the UK for the duration of the contract
Benefits
We offer a range of benefits including:
- 23 days holiday pro rata plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- On Friday the office closes at 3pm.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.
You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.
To apply
Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.
Interviews will be held remotely between 26th August and 2nd September 2025.
Expected start date will be 9th or 20th October 2025.
Bringing life-changing action to people in crisis around the world
The Grants Officer is a key role supporting our grant-making systems, grants strategy and growth plans. You will be helping with the promotion of our grants rounds, processing grant applications received from charitable organisations, responding to enquiries from applicant organisations, completing grants assessments, tracking and reviewing monitoring and creating reports. Training will be provided.
The candidate
You are a passionate advocate for the great work done by grassroots community groups and charities. You enjoy interacting with people both in person and virtually, getting to understand the work they do. You are also a details person, committed to careful record-keeping and task-management to ensure that OCF provides an excellent level of service to groups. You are a proactive problem-solver and a team player who enjoys being part of a small organisation and getting things done together.
Application process
Prior to applying please ensure you have read the full job description
To apply, please submit a curriculum vitae and a word document with your answers to these three questions (answer in maximum 150 words per question):
1. Describe an achievement you’re really proud of
2. What about this job appeals to you, and why?
3. Tell us a bit more about your experience with grassroots community groups or charities
Closing date
The closing date is 11pm on 11th September 2025
Further information
Read the full job description which provides more details about the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About BIICL
BIICL is a leading independent research organisation in international and comparative law and the rule of law. Our research, events, training and publications are grounded in scholarly knowledge and strong practical experience. We seek to make a lasting impact on law and policy around the world.
We are seeking to appoint a full-time Events and Marketing Assistant to provide support for a range of events and marketing-related activities. This is a permanent post, subject to confirmation after a probationary period of 6 months. The post would be particularly suited to a recent events management or marketing graduate looking to develop a career in events management or in marketing for a charity or educational organisation.
The Role
The person appointed will report to the Director of Marketing and Communications and work as part of a small team of staff responsible for events and marketing. The person will be involved in all aspects of the marketing and events team’s work including:
- Setup and support for the running of events for the Institute;
- Dealing with event enquiries on a day to day basis;
- Running online events including recording and editing of video recordings;
- Recording events using still photography and posting on the websites and social media;
- Updating and maintaining the Marketing and Events team documentation and databases;
- Creation of content and posting on the BIICL social media channels;
- Maintenance of the BIICL websites including creation and updating of content using the sites’ CMS;
- Production and editing of printed and digital materials for events and other marketing activity;
- Liaising with a range of stakeholders including members, event attendees, suppliers and partner organisations;
- Online research for targeting of BIICL events and courses;
- Ad hoc administrative support on events and marketing related tasks.
Person Specification
It is expected that the successful applicant will demonstrate and provide evidence of the following:
- A degree or equivalent experience in event co-ordination or marketing;
- Experience of supporting events;
- Effective project management skills and good attention to detail;
- Strong administrative and organisational skills;
- A personable, presentable and articulate team member with the ability and willingness to work collaboratively and collegially with colleagues;
- Good copywriting skills and the ability to communicate complex ideas clearly and succinctly;
- An interest in the design of marketing communications;
- Highly proficient user of MS 365 and office programmes, social media platforms and Zoom / other video conferencing software;
- Knowledge of multi-media editing;
- Experience of Mailchimp, SogoSurvey, Adobe InDesign, or Canva would be a benefit.
It is hoped that the person appointed will commence as soon as possible.
The client requests no contact from agencies or media sales.
Various locations across the Liverpool area
About the Role
Responsibilities:
1. Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans.
2. Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework.
3. Complying with systems for monitoring and reporting purposes.
4. Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
5. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
1. Keeping up to date and participating in current research trends and campaign issues by providing information on a client’s circumstances.
Essential Criteria
1. An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
2. An understanding of the problems and issues associated with unmanageable debt, particularly energy debt, and their implications for clients and advice service provision.
3. Recent experience of providing advice to the Advice QualityStandard and/or the willingness and ability to complete full debt advice training.
4. A good understanding of the skills and techniques used in interviewing through telephone and digital advice channels.
5. The ability to understand the needs of others and to empower clients to take actionfor themselves.
6. The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
7. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
8. The ability to work as part of a team and to respond positively to change.
Requirements
1. To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.
You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
● OR for a trainee - at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
2. Experience ofachieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. IT literatewith the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
7. Ability and willingness to work as part of a team.
About us
The Energy Debt Specialist will provide a high-quality inbound telephone debt advice service to clients as part of our brand new Consumer Energy Debt Advice project. This project is for clients who have energy debt (amongst others) and is intended to reduce the impact of personal debt by providing them with debt solutions.
Unseen is a UK charity with its head office in Bristol. We provide safehouses and support in the community for survivors of trafficking and modern slavery and operate the UK wide Modern Slavery & Exploitation Helpline. We also work with individuals, communities, business, governments, other charities and statutory agencies to end slavery for good.
Purpose of the role:
You will help form part of a UK-wide team of remote Helpline Advisors operating the only modern slavery specific helpline in the UK. Answering incoming calls, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data will be your day-to-day responsibilities. You will contribute to a service that as well as providing information, advice and guidance to our service users, also helps create one of the largest non-governmental bodies of data on the scale of modern slavery in the UK which is used to influence strategy and policy at local, national and international levels. You will provide trauma informed and person-centred information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses.
To apply:
1. Complete Unseen’s Helpline Advisor application form, and;
2. Send a copy of your CV to jobs @ unseenuk. org.
The deadline for applications is midnight on the 17th August, but we reserve the right to close early if sufficient applications have been received.
We receive high volumes of applications for this role and as such, we encourage motivated candidates to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
The Fundraising and Stewardship Officer plays a vital role in supporting the long-term sustainability and growth of our organisation’s charitable mission. In the current landscape of increasing demand for services and competitive funding environments, strategic and relationship-driven fundraising is more critical than ever.
This role is vital to the growth of our income, building relationships with donors and funders, and ensuring their long-term support through excellent stewardship, prospect research and strategic pipeline development
This role exists to develop and deliver effective fundraising campaigns, build and maintain strong relationships with donors and funders, and ensure exceptional stewardship that encourages continued and increased support. Working closely with the senior leadership team and wider organisation, the officer will contribute to a culture of philanthropy, helping to secure vital income through a diverse mix of streams such as individual giving, legacies, corporate partnerships, community fundraising and trusts and foundations.
Through tailored communication, impact reporting, and donor recognition, the Fundraising and Stewardship Officer will ensure that all supporters feel valued and connected. This person centred approach not only helps meet immediate funding goals but also builds a loyal, long-term supporter base, enabling the organisation to deliver meaningful impact in the communities it serves.
MAJOR DUTIES AND RESPONSIBILITIES
- Develop and deliver a multi-channel individual giving operational plan that supports donor acquisition, retention, and re-engagement, across online and offline platforms.
- Take ownership of a portfolio of lower-value (up to £5k) trusts and foundations, including community foundations, and contribute to the development of applications for mid-tier funders in collaboration with the Income Generation and Fundraising Lead.
- Maintain and update the income generation pipeline, tracking donor and funder stages, communications, deadlines and actions, and supporting internal reporting.
- Undertake regular prospect research to identify potential new individual donors, corporate partners, community groups, and trusts/foundations, maintaining a prospect tracker with recommendations for cultivation.
- Design and deliver fundraising campaigns and activities tailored to individual donors, including regular giving opportunities, payroll giving, donor clubs and high-net-worth cultivation.
- Manage the processing and stewardship of all individual donations and enquiries – including prompt and appropriate acknowledgements, follow-up, and personalised engagement activity.
- Maintain and oversee the fundraising CRM/database (e.g. Donorfy, Raiser's Edge, Salesforce), including updating records, running reports, creating segments, and supporting targeted communications and mailouts.
- Ensure all data is managed in compliance with GDPR and internal policies, contributing to best practice around data security, consent, and supporter preferences.
- Contribute ideas and input to the development of new income streams and supporter journeys.
The client requests no contact from agencies or media sales.
XLP is a youth work charity that doesn’t flinch in the face of challenge. We’re here for young people growing up in communities where poverty, exclusion and lack of opportunity too often shape the odds. Our work with young people aged 11 to 25 is long-term, rooted in relationships and built to last.
We’ve got big plans and we need the fundraising power to match. Our vision is to grow XLP’s impact across London by building a fundraising engine that’s ambitious, strategic and fit for a medium-sized charity. This role is about making that leap to unlocking major new income streams.
That means bold action. It means going after bigger grants, attracting larger gifts and shaping a sharp, strategic approach to long-term income growth. It means helping build and lead a strong, values-driven fundraising team with the drive and determination to go the distance. You’ll bring precision, persistence and the skill to turn complex work into compelling funding applications.
You won’t be doing this alone. You’ll be part of a supportive, driven team and you’ll get stuck into a wide range of fundraising activity that gives you insight, experience and real influence.
This is about making a difference. If you want to help reshape the future for thousands of young people, this is your chance.
We are proud to be an employer that puts Equity, Diversity and Inclusion at the core of all that we do, for the benefit of our employees and volunteers, our partners, and the communities that we work with. We are proud of our diversity and are therefore keen to receive applications from people who may be under-represented.