We have an exciting opportunity for a Peer Support Coordinator with strong digital skills to join the Homicide Service Peer Support Team team, working 37.5 hours a week. This position is home-based.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
• Pension with 5% employer contribution
• Enhanced sick pay allowances & maternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is home based, but will include some travel nationally, and some overnight stays.

As a Peer Support Coordinator you will: -

Manage a number of Peer Support volunteers who have lived experience of bereavement through homicide. You will support them to use their experience to help others who are also bereaved. This will involve monthly supervisions and regular communication to ensure they are up to date with service procedures and developments.

You will have experience of working in a trauma-informed way, with empathy and compassion. You will have good personal resilience, and be able to make effective use of supervisions to manage your wellbeing.

You will have a passion for using digital technology to make support accessible for people. You will take the lead on maintaining our secure online chat room by working with a group of volunteer supporters. You will also be key in the planning and organisation of our online support groups. Strong digital skills and enthusiasm for digital working is essential.

You will need: -

Knowledge of the impact of bereavement through homicide or the psychological impact of significant trauma resulting from a distressing event

Proven ability to work digitally in creative and appropriate ways to engage with service users and/or peer supporters

Confidence in using Microsoft Word, basic Excel and PowerPoint, and the ability to use client databases

Ability to work on own initiative with good time management skills, prioritise work load, and make use of clinical supervision

About us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Permanent, Part-time – 17.5 hours per week

Location: This role is home-based

About Refugee Action
We are a national charity with more than 40 years’ experience in empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations, and campaigning on the policies that affect them.

After successfully launching our national Pathways to Work Project in January (an 8-week online group programme) Refugee Action has secured new funding to develop and deliver a one to one national employment support service

To succeed in this role you will have

• Knowledge and experience of supporting people to access employment or volunteering opportunities in the UK
• A CELTA qualification (or equivalent) and experience planning and delivering group sessions
• Excellent communications skills
• Strong organisational and administrative skills, with ability to juggle conflicting priorities.

Online Information Session: Monday 30th May 2022, 5pm – 6pm Via Zoom
We want to make sure that we reach to as many potential candidates as possible and that we make the process very accessible so we will be running an information session where interested people can come and find out more about the role, the work of the Pathways to Work team and the application process.
Please do join us using the Zoom link:

Join Zoom Meeting

https://us06web.zoom.us/j/84803005285
Meeting ID: Meeting ID: 848 0300 5285

We would also be happy to discuss the job offer and answer any questions you may have, please contact us directly if you can’t make the meetings: 

For more information and to apply, please visit our website.

Those with lived experience as a refugee are strongly encouraged to apply.

Closing date: 23:59 8 June 2022

Interviews: Thursday 23 June 2022 on Zoom

At Cycling UK, we imagine a country where everyone is able to cycle. Where the streets are free of congestion and the air is clean to breathe. 

As the UK’s cycling charity, we inspire more people to ride, making our streets safer for cyclists and opening up traffic free routes to reach our vision of millions more people cycling across the UK. 

The Scotland Cycle Repair Scheme is a fantastic initiative which works with organisations across Scotland to enable those most in need to access a cycle repair. The project supports more adults and children to either continue or return to cycling, especially those least able to afford cycle repairs, an outcome which will further our vision to get a million more people cycling!

This is an exciting opportunity for a highly organised individual with strong attention to detail, and robust IT skills to enable success for this high-profile programme across Scotland. We need an excellent team worker with strong communication skills to work collaboratively with our managers and head of development Scotland to deliver this project successfully.

We are seeking proactive candidates with good knowledge and experience of Microsoft excel and who have the ability to manage large data sets comfortably.

Tell us why you are the person to drive success in this role.

Permanent, full time – 35 hours per week.

Home based (this post will require travel across the areas of resettlement delivery – primarily Birmingham and Solihull but also potentially Staffordshire, Herefordshire and Liverpool City Region).

Drawing on over 40 years’ experience of refugee resettlement; Refugee Action are continuing to work across the West Midlands and Northwest to welcome refugees to the region. We are looking for a committed, compassionate and motivated individuals to join us as Resettlement Workers.

This position will involve providing support to newly arrived refugees around housing, health, education and employment in co-operation with a wide range of agencies.

With a focus on fostering independence and respect for the culture, personal history and situation of service users you will also have experience of undertaking support work with clients in their own accommodation, and of developing assessment plans to meet clients’ needs.

Along with the above, you will also have:

• Understanding of the issues facing refugees and other new arrivals during integration to a new community.
• Ability to deliver care plans in cooperation and partnership with a range of organisations and experience of doing so.
• Ability to organise and deliver training sessions, workshops and events, and substantial experience of doing so.
• An understanding of Refugee / Diaspora Communities and insight to how to collaborate with a range of providers to support them
• Experience and understanding of supporting volunteers to deliver services to clients.

For more information and to apply, please visit our website.

Those with lived experience as a refugee are strongly encouraged to apply.

Closing date: 23:59 Sunday 5th June 2022

Interviews: 16 June 2022 and 17 June 2022 on Zoom

An exciting opportunity to be part of a new and growing team working for a supportive local charity. Bristol After Stroke provides support to people who have had a stroke in Bristol and South Gloucestershire. We are a small, friendly and caring organisation.

We are looking for 2 or 3 people to provide key worker support to people in South Gloucestershire - this will involve telephone and face to face support, ensuring people can navigate the heath and social care systems, supporting them to access services and in their recovery. You will also be helping to run and facilitate groups for people with Aphasia.

We have 1.5 FTE positions available and are open to discussion around hours. It is a home based role, but you will be required to travel across your patch to visit people in their homes so access to a car is essential

We are looking for caring, enthusuastic people to bring their knowledge and skills to our growing organisation. Please look at the job description for more detail. 

Are you a positive, organised person with a passion for working with communities? Would you have an enthusiastic and proactive approach when planning projects and managing a small team?

If so, then look no further than our client; an environmental charity that has been delivering environmental and community projects aimed at creating stronger, healthier communities, and greater prospects for local people for over 30 years.

Community Project Coordinator
Salary: £25,274.00 per annum
Hours: 37 hours per week
Location: Based in Tipton with regular travel across Sandwell / West Midlands

Job Role

As a Community Project Coordinator you will need to be able to lead a small team as well have experience in working with children and young people. You will need the energy to drive not only your team to meet their goals, but co-deliver sessions in the community to different groups and their exciting play project.

Being flexible, learning new skills and having good attention to detail when monitoring and evaluating projects and meeting deadlines will be important. 

You will be required to hold a full driving license as the position involves regular evening and occasional weekend work. The post will also be subject to an enhanced DBS check.

About the organisation

They are a registered charity mobilising practical community action on poverty and the environment across the West Midlands. They are passionate about creating a future where:

• Every neighbourhood is vibrant and green
• Every community is strong and able to shape its own destiny
• No-one is held back by their background or circumstances

Every year they make an incredible difference to communities across the West Midlands. They work on hundreds of individual projects, supporting disadvantaged communities and most importantly, they change people’s lives.

If you are looking for an interesting and challenging role and you are ready to take the next step in your career development, they would love to hear from you.

Closing date: Wednesday 8th June 2022
Applicants should be aware that interviews may take place online via Teams / Zoom

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

An Enhanced DBS check will be required prior to commencement in post

CV's will not be accepted, unless accompanied by a covering letter.

No agencies please.

RFEA  are looking for a highly motivated self-starter with knowledge of the Armed Forces and Ex-Services charity network and the ability to understand the challenges more vulnerable veterans must overcome, particularly those who have entered the Criminal Justice System. This person will be home based (ideally in the North Yorkshire and North East area) travelling extensively around the region to provide face to face support to veterans within their home locations and partner organisations premises.

The successful applicant for this role will have a track record of delivering high quality results, with a strong beneficiary focus and be capable of working independently to targets and deadlines. Strong communication, IT and organisational skills are essential along with mentoring and coaching. Experience & knowledge of the criminal justice system, local government agencies and the ability to develop a network of contacts are also required, along with a clean driving licence.

Specific Responsibilities

Engagement

• Support the National Nova Manager to create and maintain strong working relationships with referring organisations in North Yorkshire and North East Area, including the Police and NHS Liaison and Diversion.
• Receive details of referrals from the Nova Client Advisors, or directly. If referrals are received directly share information with the Nova Client Advisors.
• Engage with veterans face-to-face for the initial visit and as necessary throughout their engagement with Project Nova, following the Case Management Guidance, RFEA Policies and the Project Nova Procedures.
• Register each Nova Veteran’s details on the CRM and obtain consent to share their data with organisations in the support network and any further information required by the Project Nova registration.
• Undertake a comprehensive needs assessment with each Nova Veteran.

Case Management

• Provide emotional support to veterans through regular contact whilst they are engaged with Project Nova.
• Establish a care coordination plan with each Nova Veteran that provides for support from within RFEA and Walking with the Wounded and with the organisations in the Nova area support Network.
• Work with families to ensure their effective participation in the Criminal Justice System, with other statutory services and with the support network.
• Keep clear records for each case on the CRM.
• Record the veterans journey on Outcome Star
• Ensure confidentiality, the family is a separate case to the veteran, who is also supported by Project Nova.
• When the Nova Veteran is ready, develop their employability and suitable opportunities for employment either, directly using RFEA employability tools and working with local employers or, through the wider RFEA or Walking With The Wounded.
• Project Nova is an active intervention. Close cases once the progress of Nova Veterans has reached its full potential, identifying long term social contact, formal or informal, in every case.

Person Specification

Essential Competencies

• Highly motivated and independent, capable of working remotely across a wide geographical area.
• Resilient and able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the criminal justice system.
• Commitment to working with each veteran without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
• Experience of working with people using a mentoring or coaching approach to engage and support the individuals we work with to change their lives.
• Highly organised with strong IT skills and experience of using CRM systems.
• Strong communicators with veterans, referring organisations and within the Project Nova Team sharing information on cases with Team Leaders and Nova Client Advisors.
• Excellent team players who will contribute to a diverse and dedicated team.
• Driving licence and use of own car.
• Provide presentations to Northamptonshire OPCC and Partners when required.

This role is ‘Home Based’ around the Yorkshire Area area and is offered initially on a permanent contract, 35 hours per week with a salary of  £27,500  plus additional employee benefits.

To apply please submit a covering letter and applicable CV. The closing date is midnight  5th June 2022. Interviews will take place in March for an immediate start where possible.

Applicants will be required to undertake an Enhance DBS Disclosure and Police Vetting.

37.5 hours per week (part time not available with this role)

Education Project Manager skills and experience:

• Experience of delivering high-impact education and/or youth work projects
• Qualified Teacher or Youth Worker (would consider equivalent by experience) and have a good understanding of contemporary education and/or youth work evidence and practice
• Highly organised with the ability to prioritise and manage multiple tasks with a solution-focused approach
• Demonstrable project and budget management experience, ideally gained in a complex / geographically dispersed organisation
• Experience of developing project success criteria and project outcome measurement
• Eye for detail and high level of accuracy. Drive and enthusiasm to make positive change.
• Effective communicator with the ability to engage with a range of stakeholders and have constructively challenging conversations.
• Ability to present your ideas, plans and solutions clearly and to respond to feedback from within YHA and across the education, charity and hospitality sector.
• We welcome candidates with lived experiences that they are willing to share, that can inform/shape our approach, and help to reach those facing a range of personal or professional challenges.

We note that communication can take many forms. This may include sign language; other adaptions for those with hearing impairments; or other speech or language difficulties. Lived experience can include protected characteristics, class, educational experience, personal experience such as debt, caring responsibilities, illness, hobbies, community work and interests.

Education Project Manager role responsibilities:

• You’ll develop and manage the 1-3 year Education Growth plan in England and Wales based on detailed scoping and feedback from teams within YHA, from customers, stakeholders and based on intel’ from the market. The plan will be reviewed annually with agreement from the Executive team; you will ensure that deadlines and budget expectations within it are met.
• You will be primary point of contact for teams within YHA for advice and guidance on matters to do with delivery of the Education Growth Plan and represent YHA at external events as required.
• Under your supervision, the effective delivery of the project will establish YHA as exemplar of outdoor education (OE) as part of our wider youth work.
• You will support the development of new products / experiences for young people at YHA based on feedback from those in education including participants, teachers, staff and key stakeholder groups.
• You’ll improve the quality of the experience education groups have through feedback and performance measures, working with the hostel, central and operations teams.
• You’ll develop our impact and evaluation framework for education groups to evidence the impact that YHA experiences have on young people. This will provide tools and develop expertise in YHA, building both capacity to measure and to grow our evidence base.
• You will monitor developments in the external education market, such as curriculum changes and recommend YHA’s response to these as appropriate in the context of the growth plan.

Our strategic priorities and working culture

Our top priority is ensuring YHA is for everyone. To achieve this, we need a diverse workforce that is representative of the communities we serve. We support equity, diversity, and inclusion in all aspects of our work. Our people share a common purpose: to improve health, wellbeing, and life skills. Our culture is collaborative; we work together following core values and behaviours called HEART: Helpful, Efficient, Authentic, Respectful and Team-spirited. To ensure we are reaching all, we capture equality information at both the attraction and onboarding stages of employment.

As a YHA employee you’ll have access to a whole host of benefits designed to make your job as happy and rewarding as possible.

To apply for this vacancy an updated CV and short application form online should be completed, upon receipt of these two documents a link to video interview will be sent to your email, this video interview must be completed in the time assigned, in order to be considered for the shortlist of interviews.

Please note: YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment, this will include the checking of relevant ID’s for Right to work and a DBS application.

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Every day in the UK, 13 babies are stillborn or die shortly after birth.

Sands is the leading stillbirth and neonatal death charity and exists to reduce the number of babies dying and to support anyone affected by the death of a baby, before, during or shortly after birth.

We are looking to recruit an outstanding and people-focused candidate to lead our Bereavement Support Services Team. This is a high-profile role which is responsible for ensuring that all those approaching Sands for support receive an excellent service that meets their individual needs, that the quality of support provided remains consistently high and all team members are appropriately managed and supported. The role provides an opportunity to make real change by driving the organisational and team strategies to make the support that Sands provides accessible to bereaved families from all backgrounds within the community, as well as groups at higher risk of experiencing stillbirth and neonatal death.

With demonstrable experience of delivering and managing bereavement support services at a strategic level, you will possess an excellent understanding of grief theory and bereavement support and be qualified accordingly.  Additionally, you will have experience of working with, and providing services to diverse communities and have a good understanding of their specific needs.

As this role will require you to lead a highly-motivated and diverse team who are all home-based,  you will have excellent people management skills and be able to support your team accordingly.

You will have outstanding verbal and written communication skills and be able to develop high quality services which remain responsive to the changing needs of external stakeholders. With excellent relationship building skills, you will demonstrate a high level of empathy in all aspects of your work.

A high level of project management skills is essential, as is the ability to produce complex statistical reports and analyse data and trends. A thorough understanding of safeguarding in the context of baby loss and a commitment to ensuring excellent practice is also required.

We’re searching for a part-time nurse with haematology experience to bring their expertise and passion to our small but ambitious blood cancer charity. The role will be focussed on setting up and managing our brand new Support Line service.

You’ll have experience of managing and caring for people living with blood cancer, and it would be beneficial if you have specific experience and knowledge of caring for people with Waldenstrom’s macroglobulinaemia (WM).

Reporting to our CEO, you’ll be responsible for setting up and managing the UK’s first dedicated support line for people living with WM and their friends and families. You’ll be supporting the 4,000 people living with the disease, by helping them to understand their diagnosis, provide emotional support and help them to prepare for appointments.

We’re looking for a nurse who can commit to 15 hours every week, ideally split over 3-5 days, to run the WMUK Support Line. However, there is flexibility for the right candidate.

About WMUK

We’re the only charity in the UK focussed on supporting people living with WM. We provide expert information, a listening ear and support services for patients, their friends and families.

Since the charity re-registered in 2020, it has grown into a vibrant hub of information and support for anyone affected by the disease. In the coming year, we have several new and exciting projects planned, including setting up the UK’s first WM-focussed Support Line, as well as kick-starting healthcare professional education programmes and producing more patient information than ever before.

Please find the full job description and personal specification in the attachment.

An exciting position has become available within the RFEA Central Support Team (CST) based in Birmingham for a Project Nova Client Advisor to join a well established and integrated team. As a Nova Client Advisor you will be hard working, meticulous to detail and conscientious. Working on behalf of the RFEA and Walking With The Wounded Partnership, the principle role will be to provide central registration, tracking and a help desk function for Project Nova.

Project Nova is a support programme for Veterans identified in Police Custody; it is focussed on early intervention, support and diversion at point of arrest in order to prevent re-offending and a potential prison sentence. Project Nova is jointly delivered by RFEA and WWTW and working in partnership with NHS Liaison and Diversion Teams and Police Custody suites.

The ideal applicants for this position will be self-starters with a strong customer focus, excellent telephone manner and be capable of working within a large team and on their own initiative. Excellent communication skills, IT literacy, keyboard skills and interpersonal skills are essential.

Principal Responsibilities

Engagement

• Receive referrals of Nova Veterans (veterans in contact with the Police, in Nova areas, either because they have been arrested or because they are working with the Police as they are at risk of arrest).
• Undertake search for Nova veterans where contact details are missing following referral including use of social media.
• Establish first contact with referred Veterans.
• Support the Nova Team Leaders and Case Managers to engage with veterans.
• Register Nova Veterans on the CRM system.

Support Network Referrals

• Manage referrals for Nova Veterans to organisations in the Support Network, including diary management and reminder calls.

Tracking and Follow-up

• Contact Nova Veterans who are in the support network following referral.
• Report any issues or problems that the tracking reveals.
• Follow up Nova Veterans at 3 months and 6 months after case closure.
• Provide accurate and responsive telephone, text, social media and email 'helpdesk’ support to Nova Clients and other stakeholders.
• Record all interactions with Clients and other Nova stakeholders.

Ideally applicants should be NVQ 3/4 qualified in Information Advice and Guidance, however, appropriate training will be given.

The successful candidate will be required to work 35 hours per week. Normal working hours will be on a shift pattern between 8.00 am and 8.00 pm Monday to Fridays inclusive. In addition there will be regular Saturday shifts between 8.00 am to 1:30 pm.

The role is offered initially on a one year fixed term contract, but with options to extend and possibly become permanent. A competitive salary package of £20,100 depending on qualifications and experience. Job satisfaction is guaranteed.

To apply, please submit your covering letter and CV. The closing date is 28th February 2022 with interviews scheduled within the following week. 

Successful candidates will be required to undertake a Ministry of Defence security clearance which requires applicants to have been resident in the UK for over 5 years, an Enhanced DBS disclosure and Non-Police Vetting (NPPV 3).

This is an exciting opportunity to be part of a team which is experiencing significant growth and is funded to deliver several successful and in-demand programmes to those unable to access support for an eating disorder or on a waiting list for NHS treatment.

The post-holder will have a passionate and enthusiastic approach in supporting individuals with an eating disorder, with advanced listening and communication skills. They will have excellent organisational and interpersonal skills, with the ability to work well both in a team and independently. This is an opportunity to gain experience in providing support in a holistic and practical way, working collaboratively with Beat’s services teams as well as receiving professional guidance through clinical supervision.

Support Officers are an integral part of the delivery of Beat’s services, providing high-quality support services to Beat’s beneficiaries, endorsing early intervention and sustained long-term recovery, notably through telephone, video call and online support channels across Beat’s support services, including the eating disorder support programmes and helpline.

The post-holder will be a member of the Services team, reporting to a Deputy Services Manager. Support Officers work closely with the Clinical team and receive support and supervision from the Helpline Management team.

Structured programmes are delivered within the Support Services opening hours. The ability to work flexibly is required. Hours can be worked over weekends and evenings and will include a daytime shift each week.

Permanent, Full time – 35 hours per week

Location: This role is homebased

About Refugee Action

We are a national charity with more than 40 years’ experience in empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations, and campaigning on the policies that affect them.

After successfully launching our national Pathways to Work Project in January (an 8-week online group programme) Refugee Action has secured new funding to develop and deliver a one to one national employment support service

To succeed in this role you will have

• Lived experience as a refugee or asylum seeker;
• Knowledge and experience of supporting people to access employment or volunteering opportunities in the UK
•  Experience of developing partnerships and working with other organisations in support of clients
• Excellent communications skills
•  Strong organisational and administrative skills, with ability to juggle conflicting priorities.

Online Information Session: Monday 30th May 2022, 5pm – 6pm Via Zoom
We want to make sure that we reach to as many potential candidates as possible and that we make the process very accessible so we will be running an information session where interested people can come and find out more about the role, the work of the Pathways to Work team and the application process.
Please do join us using the Zoom link:

Join Zoom Meeting

https://us06web.zoom.us/j/84803005285
Meeting ID: Meeting ID: 848 0300 5285

We would also be happy to discuss the job offer and answer any questions you may have, please contact us directly if you can’t make the meetings: 

For more information and to apply, please visit our website.

Those with lived experience as a refugee are strongly encouraged to apply.

Closing date: Wednesday 23:59 8th June 2022

Interview date: Monday 20th June

Job Purpose:

· To provide refuge cover overnight and ensure the safety and security of the residents and refuge building, including admitting and settling in new residents.

Duties and Responsibilities

Administration:

· To work within BSWA’s administrative and financial systems.

· To ensure that adequate records are kept for all service users.

· To keep accurate records of financial transitions in line with BSWA’s procedures.

· To ensure that Health and Safety records are kept up to date.

· To keep inventories of all refuge contents.

Communication:

· To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuge, staff, volunteers and service users by:

a) maintaining BSWA communication records

b) following safety procedures

c) carrying out risk assessments in conjunction with your line manager

d) attending appropriate team and project meetings

· To attend training relevant to the post in agreement with your line manager.

· To attend support and supervision sessions with your line manager.

Premises and Equipment:

· To ensure that the appropriate agreements related to tenancies are completed.

· To ensure that house rules and fire safety procedures are read and understood by new tenants and that all residents comply with them.

· To carry out health and safety checks to ensure the building is secure at all times, maximising the safety of residents and staff.

· To prepare rooms for new residents, ensuring compliance with health and safety requirements.

· To ensure the refuge is clean and tidy overnight

· To ensure that the refuge revenue is collected by completing housing benefit forms and all personal contributions are collected on a weekly basis, in advance.

· To report to your line manager any difficulties in relation to the collection of rent and other charges.

Support Work:

· Devise and implement appropriate methods of communication with women and children living in refuge, in agreement with your line manager.

· To take out of hours referrals, including an initial risk assessment

· To welcome and settle women and children into the refuge, familiarising them with the building.

· To respond to emergency situations arising within the refuge out of hours, including during the sleep-in period.

General:

· To maintain the confidentiality of the women, young people and children using the service.

· To maintain confidentiality in all matters relating to the organisation.

· To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation, adhering to BSWA’s framework for equal opportunities and anti-discriminatory practice.

· To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.

· To ensure the efficient use of resources at all times.

· To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA.

· To participate in the development and annual appraisal of a personal individual development plan with the line manager.

· To undertake any other duties required by BSWA, which may arise incidentally, develop, or be assigned commensurate with the post.