Project Support Worker Jobs in Islington, Greater London
Literacy Tutor
-To work with people who have a learning disability
- 7 hours per week
- £24 per hour
The Creighton Centre is a local charity with a long history of working in Hammersmith & Fulham, caring for older, vulnerable and disabled people. We tackle problems caused by social isolation and disadvantage by developing and providing programmes that offer people practical solutions and emotional support.
The Learning Disability Outreach (LDO) project needs a Literacy Tutor to teach people with learning disabilities, helping them to improve their reading and writing skills, to enhance their lives and achieve their aspirations. The teaching will be mostly in a 1-to-1 capacity, or with small groups. You will need some experience of teaching literacy skills and a compassionate attitude.
An interest in gardening and educating people in a small community garden would be a bonus, although not essential.
If you are interested to know more about the role and would like to discuss your experience and qualifications, then please contact Joe Robins, LDO Co-ordinator.
Closing Date: Wed, 12/06/2024
The client requests no contact from agencies or media sales.
Could you be our next Snow Camp London Programme Manager?
Since 2003, we have been harnessing the power of skiing & snowboarding to break down barriers, broaden horizons and address the biggest social issues facing underserved young people today.
The Programme Manager will deliver a personal development journey to young people using snowsports as the hook to engage those who are less likely to engage with mainstream provision. We do this in partnership with youth projects and youth service providers across London, running snowsports youth programmes from The Snow Centre, Hemel Hempstead.
This is a really exciting opportunity to play a key role in Snow Camp’s development in London. So, if you love working with young people and have solid experience delivering youth programmes, combined with a passion for snowsports – and if you are looking for a challenging and rewarding role working with a committed team of staff at Snow Camp and some amazing young people – this job could be the job for you!
Experience of working successfully with underserved young people in a range of settings will be essential to the post. Furthermore, experience within a snowsports field and passion for supporting young people generally will be a huge advantage!
Project management, logistical skills, relationship management, communication and presentation skills will all make up the job. Along with youth work experience to deliver life-skills or group workshops to motivate young people to work towards meaningful goals – these will all make up the job.
This is a key post requiring at least 2 years’ experience involving the above skills, together with proven project management and budgeting experience.
Job Description: Please download full JD & Personal spec below in the application resource section.
To Apply: Please send your CV and a covering letter telling us why you want to work for Snow Camp and how you meet the requirements of the job above.
Closing Date: Midday on Tuesday 11th June 2024
Interviews: Thursday 20th June 2024 at the Snow Camp London Office, Holloway Neighbourhood Group, 84 Mayton Street, London N7 6QT.
Salary: £30,000 per annum plus 10% bonus (£3000) paid in July each year = £33,000 total.
(In the first year the bonus is paid pro rata based on number of months worked up until July).
Since 2003, we have been harnessing the power of skiing & snowboarding to break down barriers, broaden horizons & raise aspirations for young people
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Summary
We are looking for an Arts Sector Employment Coach will support young adults with SEND to apply for jobs within the Arts sector and coach them through the recruitment and induction process.
The role incorporates:
· Working with the Arts organisations in making their recruitment processes more accessible to candidates with disabilities
· Providing job coaching support to induct the new employee into their role.
· Spreading awareness of the scheme and its impact with the aim of encouraging arts sector organisations to hire young adults with SEND is an integral part of the role.
Who We Are
PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential and lead independent lives.
Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London and run several key services to promote independence and choice for our students.
What You’ll Need:
· Experience of working with people with learning disabilities, or a similar client group
· Experience of training, education, or employment support delivery
· Experience of job coaching or supporting work placements
· Understanding of the needs of employers and ability to articulate the benefits of having a diverse workforce to businesses.
· An understanding of and commitment to a person-centred approach
· A passion for enabling positive change in the lives of our students.
· Energy, initiative and a proactive attitude
· A calm and creative approach to challenges and problem solving.
What We Offer:·
· You'll get 25 days holiday + bank holidays every year.
· An extra day of annual leave for each year you've worked with us up to 30 in total
· We offer a travel allowance to help with the cost of commuting.
· We provide a 4% pension contribution
· Incremental pay progression
· Free Employee Assistance Programme 24/7 including access to counselling
· We offer regular team meals and socials
· We offer a cycle-to-work scheme and other staff discounts.
Our Mission
PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London and run several key services to promote independence and choice for our service users.
Our commitments
PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant must undertake an enhanced Disclosure and Barring Service (DBS) check.
We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities.
PiP keeps all personal information confidential and in line with current data protection legislation and GDPR.
Closing Date: Friday 31st May 2024.
We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.
The client requests no contact from agencies or media sales.
SHAK (South Hampstead and Kilburn Community Partnership) is a resident led charity based on the Alexandra and Ainsworth estate in the Kilburn Ward of Camden, London, dedicated to supporting residents and young people living in an area of high deprivation.
Our Mission is to work with local young people and adults to improve well-being, inclusion and life chances by nurturing talents, passions, skills and confidence.
Our Vision is of a place where everyone can live, learn and grow together.
We do this by identifying and meeting local needs with a range of opportunities in areas of lifelong learning, youth activities, community involvement, employment support, advice and guidance, volunteering, events etc.
If successful you will be based at “The ARC Youth Club”, an estate based youth led centre with integrated music studio, kitchen, games and "chill-out" space. The ARC engages approximately 250 young people per year and plays a vital role in their welfare and development outside of school. In holidays we offer a full program of activities and free meals for young people who may otherwise miss out.
You will deliver a range of activities e.g. cooking, arts & crafts, sports, trips, music, events etc. You will also offer support and guidance for local young people and enable them to develop life long skills while designing and running their own projects, forums etc.
Duties Include:
Promoting and delivering activities for young people aged 9-19 yrs (up to 25 for young people with SEND)
Engaging with a range of young people from diverse backgrounds and with multiple needs
Ensuring safeguarding standards are maintained and other policies and procedures are upheld
Working in partnership with other organisations to meet local needs
Acting as an effective part of youth team and wider SHAK team
Admin and reporting duties as required
Skills & Experience
- Minimum Level 3 youth work qualification or equivalent and significant, relevant experience of youth service delivery.
- Experience of engaging girls in youth programmes successfully
- Knowledge of youth policies, safeguarding procedures and legislation
- Good communication, people skills and ability to work effectively as part of a team.
- Ability to relate, support and engage with wide range of young people
- Proficient with computers, social media and other modern technologies
Personal Attributes
- Highly motivated and driven by positive values and commitment to motivating others
- Flexible and adaptable against a background of change
- Resourceful- ability to work on own initiative and solve problems
- Good punctuality, organisational and presentation skills
- Creativity, resilience & commitment
Who we are
The problem - On average, 160 young people are excluded from school each week. Once excluded, prospects for these young people are bleak, with only 4% achieving good GCSE grades, and 67% entering sustained education, employment or training compared to 96% of their non-excluded peers. This can be a pipeline to prison, with concerning statistics showing 63% of prisoners having been excluded from school.
Our mission - To ensure that young people who have been excluded from school are not excluded from society.
Who we serve - We support the hardest to reach young people in the most disadvantaged communities, each of whom are most at risk of experiencing school exclusion or are at risk of being excluded. Young people who are eligible for free school meals are 4x more likely to get excluded, along with black Caribbean boys. Young people with special educational needs are also six times as likely to be excluded as their peers.
Our work - We work in a number of different settings both during term time and after school. Our coaches lead small groups of 8-10 young people, using sport as a hook and mentorship as an anchor to develop their soft skills, as well as improve their physical & mental wellbeing. This, coupled with exposure to the work place through Career Taster Days, raises their aspirations and puts young people in a better position to enter sustained education, employment or training (EET) when they leave school.
Role Overview
Salary – £23,500 to £25,000 (pro rata if part time)
Workplace – Various, daily travel to our delivery sites with some home working
Hours – Up to full time 37.5 hours (we are open to requests for part time and full time working)
Start – August
We are looking for people to join our team across England and Wales in Newcastle, Liverpool, Birmingham, Wolverhampton, Cardiff, Luton, Milton Keynes, London.
We are recruiting Youth Workers across our delivery locations in England and Wales to join our squad in August for the new academic year. This is a frontline role where you will spend the majority of your time working with young people, building relationships with them and delivering our full programme of activities which includes rugby based activity sessions, employability workshops, career taster days and more.
You will be working with some of the hardest to reach young people who are most at risk of exclusion, in small groups of 8-10. We use rugby as a hook and mentorship as an anchor, using our four cornerstones (developing life skills, raising aspirations, improving physical wellbeing, focus on mental wellbeing) to develop young people throughout their time with us. We enable young people to be in a better position to enter sustained education, employment or training (EET) when they leave school.
The delivery team always work in pairs, running our interventions across a variety of settings (including mainstream schools, Pupil Referral Units, Alternative Provisions, SEN schools, Youth Offenders Institutes, community centres and rugby clubs) working in the school timetable and between 3-7pm. While delivering our interventions is a big part of the job, you will also be responsible for supporting the team to ensure the successful collection of data, managing school relationships and delivering on partnership projects.
You do not need to be a rugby fanatic for this role, but you do need to be passionate about social mobility of the excluded. We are looking for someone with a youth work, teaching, mentoring or sports coaching background to help strengthen our team as we work towards our forward strategy.
We are also adversiting for a Lead Youth Worker, Lead Coach and Delivery Lead. See our website for all job vacancies.
Supporting young people, using the power of rugby.
The client requests no contact from agencies or media sales.
Healthier Lifestyles Project Officer x 2
Responsible to: Healthier Lifestyles Service Manager
Responsible for: Volunteers, as required
Salary: £27,330.60 per annum FTE (Pro Rata if part time)
Hours: Full time and Part time role available Monday to Friday.
(A full working week is 35 hours)
Contract: 1-year fixed term contract with extension subject to funding
Pension: Auto enrolment regulations apply
Location: Home, office (Thornton Heath) with regular travel in Croydon
We are looking to recruit two additional project officers mainly to help deliver our Live Love Later Life and Healthsmart services whilst providing organisational and administrative support to help these run smoothly.
An exercise qualification and experience of delivering health checks are highly desirable. However, if you do not hold these qualifications you will need to undergo a chair-based exercise qualification and blood pressure training. Applicants need to be willing to undergo this training. They also need to have the confidence and enthusiasm to deliver exercise to groups of older people whilst motivating participants that may have a variety of physical and cognitive challenges. These attributes will be assessed through a task during the interview process.
If you are passionate about making a difference to the health and wellbeing of the older people who use our services, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
For a more thorough overview of the duties and responsibilities associated with this role, please download our Application Pack which contains a full job description and person specification.
This post is subject to a Disclosure and Barring Service check.
Deadline for Applications: Sunday, 2nd June 2024
Interviews: Week Commencing 3rd June 2024
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
SENIOR YOUTH AND COMMUNITY WORKER
LOCATION: ENACT, 52 ISLAND CENTRE WAY, ENFIELD, EN3 6GS
HOURS: FULL TIME (40HRS PER WEEK)
RESPONSIBLE TO: YOUTH AND COMMUNITY TEAM LEAD
SALARY: £28,000 - £32,000 PER ANNUM
Are you a passionate about youth work? Looking to use your skills and experience to inspire young people through projects based on the needs identified in Enfield? Are you motivated to create opportunities that include young people’s voices?
Enact have a vacancy for a Senior Youth and Community Worker to lead our open-access community youth provision. We are looking for an experienced youth practitioner to manage our youth team and work within the enact team to develop a range of engaging activities and training opportunities for young people with particular focus on those aged 10 to 19 in the Enfield community.
The Senior Youth and Community Worker needs to be a passionate, enthusiastic and professional. They will lead the youth team to create community-based opportunities for the whole family, in accordance with the ethos and values of Oasis. The Senior Youth worker will also support the enact team to develop and be involved in community cohesion projects involving children, families and youth.
Enact actively encourages continued professional development and opportunities for further education for all its staff.
To apply, email your CV including a Supporting Statement for further details please visit the Oasis Charity Jobs website. Your Supporting Statement should be no more than two A4 pages and must address the following question:
“Please expand on your CV to tell us about relevant skills, experience and qualifications you have, that relate to the job description and person specification.”
The closing date for applications will be Wednesday 5th June 2024. If successful you will be invited to formal and practical interviews. You must be able to attend both interviews in one week and can last up to 1.5 hours.
· Wednesday 12th and Friday 14th June 2024
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1163889
The client requests no contact from agencies or media sales.
We are seeking an enthusiastic, pragmatic person who is excited by what spirit-led growth might mean in a faith context. Our local development team is a key part of our plans to reinvigorate Quakerism and to help Quaker communities thrive.
As a local development worker, you will support Quaker communities to be inclusive, welcoming and all-age. The support areas include worship, community, organisational management, social action, collaboration in the wider community, and outreach. You will provide accompaniment, facilitation, project support, and training. You will work alongside others at Quakers in Britain and Woodbrooke to provide resources and opportunities that grow from the identified needs of local Quakers.
Hours: 28 hours per week (Including some weekends and evenings and frequent travel in the region and nationally)
We invite applications from people who are:
- Good listeners with experience of working with groups to develop and deliver a shared vision.
- Familiar with Quaker worship, community, witness, and organisation.
- Organised and resourceful, able to research information, analyse and sift it, and apply it appropriately to a range of situations and personalities.
- Creative and adaptable, able to encourage innovation and support experimentation.
- Digitally curious, willing to experiment with digital platforms and programmes to develop community and progress work.
Alongside the opportunity to transform the experience of Quakers across Britain, we offer a generous benefits package.
For further information and to apply, please visit our website via the 'Apply' button.
Closing date: 9am on Monday 20 May 2024.
Interview date: Tuesday 4 June 2024.
Quakers have a faith commitment to equality, and encourage and welcome applications for posts from all sections of society. You do not have to be a Quaker to apply for this post, but we expect you to uphold the values of our organisation.
Quakers in Britain is committed to safeguarding children and adults at risk and expects all of its staff and volunteers to share and uphold this commitment.
Would you like to gain experience in leading operations and developing a quality service?
This is a 1 year fixed term contract role.
This exciting pilot is a new approach to preventing rough sleeping, through the provision of accommodation with onsite specialist move-on support to those who are at immediate risk of sleeping rough. The service will provide a route and support for single homeless clients who are presenting to the Local Authority Housing Options or day centres and at imminent risk of rough sleeping, but not yet rough sleeping.
Where their homelessness cannot be prevented by the council and they are at imminent risk of sleeping rough, a referral can be made into the Rough Sleeping Prevention service.
The service will be based across three London locations in Islington, Lambeth and Kensington and Chelsea and staff will be expected to work across all three.
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(K&C): medium – high support accommodation.
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(Lambeth): medium support accommodation.
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(Islington): Assessment hub space for up to 15 clients. Site will operate 24/7.
Each site will have staff delivering casework and support, providing each person with a comprehensive assessment of their needs and circumstances, and intensive specialist support to secure move on.
Onward accommodation offer will be tailored to a person’s individual circumstances, with a move on route identified based on what is suitable and attainable e.g. private rented sector accommodation, supported housing, Clearing House accommodation, reconnections in the UK or abroad and specialist accommodation for certain cohorts such as young people.
The service will work in partnership with the local authority to secure onward move-on options e.g. access the council PRS scheme, advocating for access to supported housing.
About you
This post requires a motivated and passionate experienced individual to support the service manager to lead, support and manage a team across three projects. As deputy Manager you will be supported by a Case Coordinator and a team of Assessment and Reconnection Workers, night workers and duty workers to:
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Work closely with the service manager to ensure the effective day to day running of the service.
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Provide supportive supervision and line management to Assessment and Reconnection Workers, and other team members including night workers and hub assistants; providing guidance on complex cases.
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Build and maintain strong relationships, and work in partnership with local authorities, accommodation services and other relevant agencies to ensure clients move on from the service into the appropriate accommodation with the correct support in place.
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Work flexibly to support the rough sleeping service, and our clients when they need us the most.
We are looking for an exceptional, dynamic and creative individual with excellent communication skills, and the ability to negotiate with a wide range of partners and external audiences, operate in a fast paced environment and be passionate to the overall aims and objectives of St Mungo’s.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: Friday 31 May 2024
Interview and assessments on: w/c 10 June 2024
The client requests no contact from agencies or media sales.
Are you looking for an opportunity where your specialist skills will make a difference in helping to prevent homelessness and rebuild lives?
This is a 1 year fixed terms contract role.
This exciting pilot is a new approach to preventing rough sleeping, through the provision of accommodation with onsite specialist move-on support to those who are at immediate risk of sleeping rough. The service will provide a route and support for single homeless clients who are presenting to the Local Authority Housing Options or day centres and at imminent risk of rough sleeping, but not yet rough sleeping.
Where their homelessness cannot be prevented by the council and they are at imminent risk of sleeping rough, a referral can be made into the Rough Sleeping Prevention service.
The service will be based across three London locations in Islington, Lambeth and Kensington and Chelsea and staff will be expected to work across all three.
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(K&C): medium – high support accommodation.
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(Lambeth): medium support accommodation.
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(Islington): Assessment hub space for up to 15 clients. Site will operate 24/7.
Each site will have staff delivering casework and support, providing each person with a comprehensive assessment of their needs and circumstances, and intensive specialist support to secure move on.
Onward accommodation offer will be tailored to a person’s individual circumstances, with a move on route identified based on what is suitable and attainable e.g. private rented sector accommodation, supported housing, Clearing House accommodation, reconnections in the UK or abroad and specialist accommodation for certain cohorts such as young people.
The service will work in partnership with the local authority to secure onward move-on options e.g. access the council PRS scheme, advocating for access to supported housing.
About you
This post requires a motivated and passionate experienced individual to support the managers to lead, support and manage a team across three projects. As Case Coordinator you will be supported by a team of Assessment and Reconnection Workers, night workers and duty workers to:
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Work closely with the service managers to ensure the effective day to day running of the service.
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Have experience of communicating, liaising and negotiating with internal and external stakeholders to a high level.
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Have experience of client case management and the resilience to achieve and meet agreed outcomes.
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The ability to manage complex behaviours and motivate staff and clients to achieve outcomes with a creative and person-centred approach.
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The ability to coordinate a project or team in a homelessness service and provide reconnection advice.
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Have excellent communication skills and the ability to work with others whilst managing your own time.
We are looking for an exceptional, dynamic and creative individual who can operate in a fast paced environment and be passionate to the overall aims and objectives of St Mungo’s.
How to apply
Click the ‘Apply Now’ Button at the top of the page to start your online application form.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: Friday 31 May 2024
Interview and assessments on: w/c 10 June 2024
The client requests no contact from agencies or media sales.
Home-Start Westminster, Kensington & Chelsea and Hammersmith & Fulham (HSWKCHF) is going through an exciting time; we are an innovative team who are creative and wholly committed to giving children and families the very best start in life. We are expanding our team to meet the growing needs of our communities and reach more families in need. This is an opportunity to join our enthusiastic and supportive staff team for a 12-month post (with the possibility of extension subject to funding).
As a Family Support Co-ordinator you will join our team of compassionate, experienced Family Support Co-ordinators, working to build strong relationships with local families facing complex challenges;
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You will work one-to-one with families to identify their needs, match them to a trained volunteer and regularly review their progress.
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You will provide on-going support and supervision to skilled, diverse volunteers, and work hard to build and maintain links with referring partners throughout our communities, ensuring holistic support for families.
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As needs are identified, you will work together with our team of Family Support Co-ordinators to develop and facilitate supportive groups and activities for families.
Essential requirements:
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Experience of supporting children and families; knowledge and understanding of their needs
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Good interpersonal skills and a positive team player
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Knowledge of safeguarding and the ability to supervise befriending volunteers
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A commitment to anti-discriminatory practice
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Ability to work using your own initiative
If you share our passion for supporting families and have experience in early years, family support or community work, we would love to hear from you!
We offer a genuinely rewarding and positive work environment with ongoing opportunities for training and development.
To apply, please download the documents below and return your Application Form and Monitoring Form to us by Monday 27th May, 5pm.
HSWKCHF is committed to Equality of Opportunity and Diversity.
An appointment will be made subject to satisfactory references and an Enhanced Disclosure and Barring Service (DBS) check.
Interviews will be held the week beginning 3rd June in our Westminster office.
The client requests no contact from agencies or media sales.
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.
As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.
Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 20th May 2024
Interview date: 23rd May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Reporting to: Head of Mental Health and Wellbeing
Responsible for: CHWS Crisis Support Workers and Recovery Space Workers
Hours: 36 hours per week (full time) worked within a 7-day rota (7days a week/365 days a year) The current service operates a daytime service, 9.00am – 6.00pm and evening service 3.00pm – 11.00pm
(This will include weekend work, approximately one in three weekends)
Contract: Permanent, Full-Time
Location: Main place of work will be Fairfield House, 10 Altyre Road, East Croydon. Some of the team will be based at Croydon Health and Wellbeing Space at the Whitgift Centre, Croydon (and other locations that may be used in the future) and the Outreach Worker will be predominantly working from the Community Hubs around the Borough.
Mind in Croydon is a charity concerned with the welfare of people with mental health problems living in the London Borough of Croydon and the surrounding areas. Mind in Croydon delivers Mental Health Transformation Program services alongside Croydon BME Forum, these include Croydon Health and Wellbeing Space and Mental Health Personal Independence Coordinators. Other services include Recovery Space, Advocacy, Active Minds, Carers Support, Peer Support In-Reach, Social Networking, Counselling, and an Information Service.
This exciting role will manage the provision of a non-clinical Recovery Space (crisis café) funded by South London Partnership Commissioning. This project operates in the day and evenings, people are referred by our Trusted Assessors in various Teams such as Croydon University Hospital, Psychiatric Liaison, Assessment and Liaison, Croydon College, Home Treatment Team and others.
The aim of the service is to divert people, who would be better supported elsewhere, away from Accident and Emergency (A&E) and towards services that can support with their immediate crisis within the Borough of Croydon. The Recovery Space Service Manager leads this service which is non-clinical but a warm and welcoming setting to support and hold individuals during the day and evening. The Recovery Space service referrals will not be accepted after 10pm for attendance at night.
The role will work closely at senior operational level with external partners, clinical, commissioning, and voluntary sector organisations to plan, develop and promote the highest quality service. They will manage a team of nine staff, three are Crisis Workers, operating a day service, one outreach crisis worker also operating during the day and five Recovery Space Workers in the evening. The role will need to produce reports, develop, and implement policies and procedures in line with best practice and to ensure the service is making a difference to people’s lives. The role will work with other service managers including those managers within the Transformation services to ensure a One Team approach to provide an effective and efficient service for clients.
Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
We encourage applications from those with Lived Experience.
To apply please send your CV and a Covering Letter explaining:
- Why would you like to apply for this role?
- How your skills and experience relate to the competencies in the Person Specification of the job description?
- What value you can add to the service?
To apply please send your CV and a Covering Letter explaining:
• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?
The client requests no contact from agencies or media sales.
Working within the IT Department, the Senior Support Analyst is the primary resource responsible for advanced 3rd line support of our systems, infrastructure, and networks. This covers both troubleshooting complex issues as they arise, as well as handling system implementations, maintenance, and configuration changes. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. In particular you will be responsible for the management of the broader Somerset House wired and wireless networks, resolving network issues, configuring switching, routing, and firewalls. You will lead on the provisioning of IT infrastructure for events and be responsible for the onboarding and continued service delivery of IT and communications services in resident offices and member spaces.
You will work across a range of technologies and systems, from desktops to server to SaaS, maintaining ownership of support cases and project work from start to finish. Additionally, the role will participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities.
Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.
What we are looking for:
- Advanced management, maintenance, and configurations of our large site wide network, and to be the point of escalation when there is a service delivery issue. The Cisco Meraki network consists of over 6,500 wired data ports, 335 wireless APs, 179 switches, and carries up to 7,000 clients a day.
- Advanced management, maintenance, and configurations of our additional infrastructure including our on-premises server estate, hybrid Active Directory, Microsoft 365 tenant, and various SaaS solutions.
- Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all tenanted spaces, including those areas occupied by the Trust.
- Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all event spaces as required by specific event requirements. This includes large scale public events run by the Trust with up to 3,000 audience members, and private hire events from our commercial events clients.
- Deal with and resolve escalations from the Support Analysts for residents, members, event partners, and Trust IT support issues and requests, ensuring that services are provided to the agreed standards.
- Resolve all reported IT issues in a professional and timely manner, documenting all activity on the service desk ticketing system, conforming to SLAs, and adjusting priorities to deal with urgent issues and requests.
- Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution. Escalations to external vendors are rare and it is expected that almost all cases would be resolved inhouse.
- Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems as required.
- Research, project manage, and implement new solutions, security features, adaptations, and upgrades to IT services, working closely with colleagues to advise on changes for all future developments. Ensure that technical solutions are clearly defined and documented for the requirements of the intended client base.
- Hand over projects in a timely manner, with all operating and maintenance documentation in place.
- Undertake the training of others as required and document any processes or systems that are out of date or currently do not have documentation.
- Participate in the procurement of IT services, hardware, and software, providing specifications and contributing to tender documentation.
- Familiarise yourself with existing systems, processes, and policies, and look to improve these wherever possible. Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
- Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
- Where required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
There may be times when you are expected to undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience:
- 3rd line level networking concepts and hands-on management including VLAN, IP, DNS, DHCP, Firewall ACLs, routing, RADIUS, NAT.
- 3rd line level of Windows Server, Active Directory, Group Policy, Microsoft Hyper-V, Mimecast, Office 365, and Azure, including line support and configuration.
- 3rd line level, supporting and installing standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, and various SaaS solutions) and operating systems (Windows 10/11, Windows Server 2012/2016/2019/2022, some Mac OS)
- Supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
- Cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
- Working in an IT service desk or team, ideally within a serviced/managed office environment.
ITIL Foundation certification, Cisco or Cisco Meraki, and technical Microsoft qualifications are desirable.
Skills:
- Exceptional knowledge of network infrastructure, both wired and wireless.
- IT solution implementation skills across multiple technologies, from the initial proof of concept to the final solution delivery and signoff.
- Strong communication skills with the flexibility to deal with a varied customer base.
- Coaching or training end users in technical expertise.
- Knowledge of VoIP telephony.
- Knowledge of spam filtering software and configuring policies
- Knowledge of system backups, for example, Microsoft Azure Backup Service.
- Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
Benefits to working at Somerset House
Mental Health & Wellbeing
- Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed
- Mental health support and guidance from our in-house trained Mental Health First Aiders
- Hybrid working based on having 3 days in the office per week (pro rata if part-time)
- Contribution towards eye tests and glasses
- Trust life insurance scheme
Holiday
- Enhanced annual leave – 25 days plus bank holidays (pro rata)
- Birthday leave - additional day leave on or within a week of your birthday
- Extra day off - to celebrate anything of your choice
Other Leave
- Sick leave – 20 days full pay, followed by 20 days half pay (pro rata)
- Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependen
- Enhanced maternity pay
Pension
- 8% employer pension contributions
- No minimum requirement for employee contributions
- Option for salary exchange
- Interest-free loans
- Season ticket loan
- Cycle to Work scheme
Discounts, offers and free stuff
- The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
- Discounts in Somerset House cafes and restaurants
- Discounts with various high street retailers and restaurants
- Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.
Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.
With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.
We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start.
Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
The client requests no contact from agencies or media sales.
You’ll have an active role providing LGBTQ+ affirmative support for LGBTQ+ children and young people.
This is an exciting job opportunity to join a dynamic and committed team in a front-line role to support and deliver the activities and services of elop’s LGBTQ+ Children & Young People’s Service.
In this role you will have opportunity to design and deliver innovative youth support programmes, groups & other activities; provide LGBTQ+ affirmative support, guidance and mentoring on a one- to- one basis; work with our wider family work programme, support families with LGBTQ+ children and deliver work in schools to students & teaching staff.
You will have lead responsibility for our LGBTQ+ Young Peoples Service, including promotion, & administration, along with the induction, support & supervision of sessional staff & volunteers.
Initially you will be working remotely via home-based working whilst elop relocates its offices & centre transitioning back to fulltime in-person working & service provision during 2024. Some services are in person in East London.
Full Time: 37 hours per week
You must be available to work Tuesday evenings & once a month on a Sunday afternoon. There will be other evenings and occasional other weekend working required.
Interviews will take place Monday 10 June between 9.15am – 3.00 pm
ELOP is a holistic lesbian and gay centre that offers a range of social, emotional and support services to LGBT communities, and our core services
The client requests no contact from agencies or media sales.