Projects Manager Jobs in Manchester
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Job specification
Post title: European Outreach and Engagement Manager
Location: Remote working (but note that occasional travel – to attend team meetings in the UK and other ad hoc meetings/conferences – is required)
Salary: £33,000 to £37,000 FTE, depending on experience (£20,000 to £22,500 for 3 days)
Part time: 3 days a week (24 hours per week)
Contract: This is a permanent role
Responsible to: Strategy Director
Deadline for applications: Friday 11 October 2024
Job description
Main purpose of role
We are looking for a professional with at least 5 years’ experience in membership management, stakeholder engagement and events to lead our outreach and engagement activities for the Parkinson’s community across Europe.
Key tasks
- Strategic membership activities including:
- Management of the Parkinson’s Europe Membership Steering Group
- Leading Parkinson’s Europe membership recruitment and diversification
- Reviewing and expanding Parkinson’s Europe membership benefits
- Leading the development, delivery and analysis of the biannual Parkinson’s Europe members survey
- Supporting the Parkinson’s Europe Member Liaison Lead with membership communications
- Outreach and engagement activities including:
- Partnership support activities with relevant NGOs and institutions – for example, European Federation of Neurological Associations (EFNA), The European Patients’ Academy on Therapeutic Innovation (EUPATI), and the European Patients’ Forum (EPF)
- Engagement with other associations related to Parkinson’s that do not currently fit in our formal membership
- Supporting the second phase development of Parkinson’s Europe’s newly launched Engagement Network
- Development of a new knowledge building programme for Parkinson’s Europe Member Organisations (which is a key feature of our new strategy for 2025 and beyond). This will involve:
- Identification of members’ needs and priorities
- Planning and delivering a structured programme of webinars, workshops and resources to support the identified needs and priorities. This will include:
- Identifying and building relationships with speakers and facilitators with the help of the Parkinson’s Europe team
- Identifying existing resources to help deliver the programme
- Leading the development of new resources and tools for members
- Event management
- Lead the development and delivery of a biannual Parkinson’s European Forum
- Plan and lead the twice-yearly members meeting
- Support the Director General and Board Secretary at the AGM as required
- Supervision of the Member Liaison Lead
Person specification
- Interest in the issues that impact people affected by Parkinson’s
- Membership management experience
- Project management experience as well as line management experience
- Experience of organising and running events
- An excellent communicator, and able to build and maintain effective relationships with a wide range of stakeholders from different countries including patient groups, patients, health professionals, caregivers and volunteers
- Team player and self motivated, and able to work autonomously with minimal supervision
- Excellent communications and IT skills with strong attention to detail
- Excellent command of the English language and ideally an additional European language
We work and campaign with people with Parkinson’s, their carers, families and supporters across Europe to ensure their voices are heard / listened to
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Project Manager
Rate: £200 - £225 per day
Length: Initial 3-Month Contract
Start Date: ASAP
Location: Fully Remote
A brand new contract requirement has arisen for a Digital Project Manager to join an award winning national charity based fully remote. You will take the lead on multiple Digital projects to aid in pushing the organistaion forward!
As the Digital Project Manager, you will be supporting on the development of multiple ongoing projects. On top of this, you will have the opportunity to develop the digital function and the way digital is used within the charity!
Any understanding of the not-for-profit world would be a great addition.
Skills required for the Digital Project Manager are:
- Previous Digital Project Management experience
- Understanding of Agile methodologies
- Some experience of the charity or Not-for-Profit world (ideal but not required)
- Excellent communication skills
Rate: £200 - £225 per day
Length: Initial 3-Month Contract
Start Date: ASAP
Location: Fully Remote
Apply now for immediate consideration regarding this excellent opportunity.
Understanding Recruitment is acting as an employment agency for this vacancy.
Project Management Office Specialist
Location: Hybrid/Remote
Contract: Fixed Term Contract, Full time
Salary: £55,000 - £60,000
Join Us in Supporting the Police Community: Project Management Office Specialist at Police Care UK
Are you a seasoned project management professional with a passion for driving change and innovation? Do you have the strategic mindset, organizational skills, and collaborative approach to provide governance and oversight for a portfolio of complex projects? If so, we want to hear from you!
About Police Care UK: Police Care UK is a leading charity dedicated to supporting the police community across the UK. We provide ground-breaking research, innovative solutions, and evidence-based action to help serving and veteran officers, staff, and their families cope with the impact of policing. Following a period of transformation, we are entering a new era of growth and development, and we are looking for dedicated individuals to join our team and contribute to our mission.
The Role: As the Project Management Office Specialist, you will play a crucial role in implementing project standards across the organization, ensuring consistency and quality. Reporting to the Chief Operating Officer, you will manage a portfolio of projects, providing governance and oversight to achieve our charity's objectives. Collaborating closely with staff, you will facilitate communication, monitor resources and budgets, and deliver regular reports to senior management.
Key Responsibilities:
- Implement project standards and best practices to drive consistency and quality
- Develop and manage a portfolio of projects, aligning them with the charity's strategic goals
- Provide governance and oversight for all project activities, ensuring effective communication and collaboration
- Manage resources, timelines, and budgets to achieve project goals
- Deliver regular reports to senior management on project status, risks, and outcomes
- Gain a thorough understanding of interdependencies between projects and their impact on the charity
- Develop and own the charity's dashboard and reporting tools
- Conduct regular reviews and audits to assess adherence to standards and identify areas for improvement
- Foster a culture of continuous improvement and implement best practices across the organization
Who We're Looking For:
We are seeking an experienced Project Management Office Specialist who has:
- Proven experience in PMO leadership, with a track record of setting up and managing PMOs
- Excellent organizational and communication skills, with the ability to engage stakeholders at all levels
- Proficiency in project management software and methodologies, such as agile, waterfall, PMBOK, PRINCE2, or ISO 21500
- A strategic mindset with the ability to anticipate future challenges and opportunities
- Experience in the management of a portfolio of projects across a business function
- Proficiency in project management, resource planning, and risk management
- A bachelor's degree or equivalent, and a relevant project management certification (e.g., PMP, PRINCE2)
What We Offer: At Police Care UK, we believe in investing in our people. When you join our team, you'll benefit from a supportive and inclusive work environment, opportunities for professional growth and development, and the chance to impact the lives of those who protect our communities.
How to Apply:If you're ready to join a forward-thinking charity that values innovation, collaboration, and continuous improvement, we'd love to hear from you. Please submit your CV and a detailed cover letter explaining why you're the right fit for this role. Applications are assessed on a rolling basis, so please apply as soon as you are able.
Police Care UK is committed to building a diverse and inclusive team. We welcome applications from all qualified candidates regardless of age, gender, ethnicity, disability, sexual orientation, or religious belief.
Closing date 24-09-2024
REF-216 453
HR Project Manager – New Programme Development
Fixed term – 6 months
UK – remote working available
£40,416 per annum (plus contributory pension)
About MAG:
MAG (Mines Advisory Group) is an international humanitarian organisation based in Manchester, UK, and working in 32 countries. We remove landmines and unexploded ordnance to release safe and productive land for communities, and work to reduce the threat of armed violence by supporting governments to safely manage weapons and ammunition. In 1997, MAG was a co-recipient of the Nobel Peace Prize for our work campaigning for the Anti-Personnel Mine Ban Convention.
About the role:
MAG anticipates opening a number of new work locations over the course of the next six months, and beyond. You will support People and Culture related organisational readiness for responding to new programme countries, with a primary focus on Occupied Palestinian Territories, Papua New Guinea, Ethiopia, Kenya and Tanzania, and others as necessary.
You will collaborate with MAG’s UK-based Programmes HR Managers to design pro-active recruitment and resourcing methods for both local and international roles and assemble guidance on local employment-related matters including contract modalities and employment law. You will lead on HR systems development (policies, toolkits, handbooks, benchmarking etc.) and broader organisational People and Culture related support to ensure our HR policies and systems are transparent, easily accessible, legally compliant, and adapted to context to appropriately support our staff. This work is key to helping ensure our strategic priority of a globally inclusive workforce, with the right skills, capacity, and culture to deliver the highest quality of programming with the most possible impact.
About you:
You will have experience in international HR operations, with a proven track record of supporting organisational readiness and workforce planning, ideally with experience of building and maintaining surge capacity. You will also have experience of researching, developing and implementing HR frameworks for new locations of work, including drafting staff handbooks and policies, establishing salary scales, and setting up basic HR systems and processes to enable employment of staff in new country locations.
You will demonstrate an understanding of employment law and compliancy issues as they relate to establishing new locations of work, as well as strong project management skills. You will be an effective communicator, able to develop excellent working relationships remotely, and have a highly pro-active and solution oriented approach.
Further information and how to apply:
For the further information on the role, the application pack and details of how to apply, please visit the MAG website by the closing date of 16th September 2024.
Please note that as part of MAG's commitment to safeguarding, this post is subject to background checks before an offer of employment is confirmed. For more information on MAG’s approach to safeguarding here and background checks here. You can also find more information in the candidate information pack, available on our website.
MAG is committed to the principles of diversity, equality and inclusion. If you think you would be suited to one of our roles we would welcome your application regardless of your background. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.
The client requests no contact from agencies or media sales.
Community Catalysts CIC is a busy, buzzy social enterprise that tries hard to live up to its name. We’re starting a new piece of work in partnership with Warrington Council and need an energetic, and imaginative person to coordinate things for us.
You will lead the Warrington Community Micro-enterprise Project. You will find and mentor local people and community organisations, helping them to create new ways for people who need care and support to live the life they want.
To do this job you must:
- Understand the world of care - but maybe feel it could do with a bit of a shake up!
- Be a real people person - able to work well with all sorts of folks with confidence.
- Instinctively make connections - and join up dots that are sometimes less than obvious.
- Be able to spot what people are good at and nurture it.
Have a look at our website and the job description and person specification for more information about us and the job. You will be employed by Community Catalysts and based in the Warrington area.
Follow the link to download an application pack which includes the job description and person specification
Closing date for applications is on 24th September 2024 at 1.00pm and interviews will take place on 1st October 2024 in Warrington.
We welcome applications from people from all sections of the community.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As a member of the Process and Administration Team (PAT) at Libraries Connected, you will play a crucial role in ensuring efficient and cohesive administrative support for the organisation. Your primary responsibilities will include supporting new initiatives such as a potential leadership development programme, the development of online learning modules, the creation of a Futures Lab and Data Observatory, and managing tender bids for new commercial contracts. Additionally, you will have broader responsibilities across the organisation, including finance processing, development and maintenance of organisational systems, and the opportunity to engage in a variety of activities beyond your primary role.
Projects and Commercial Administrator will help deliver our portfolio of projects and programmes, the role will specifically include:
- Supporting the development and delivery of our workforce development strategy including:
- Our EDI strategy for our organisation and library sector
- A peer mentoring scheme for heads of library service
- A leadership development programme
- Development of our online learning modules
- Supporting the development of our new Futures Lab and Data Observatory
- Support new Commercial Contracts from bid stage through mobilisation and into delivery
Libraries Connected has established a Process and Administration Team (PAT) whose role is to ensure that the Libraries Connected staff receive efficient and cohesive administrative support, and that resilience is built into the administrative processes in terms of knowledge sharing, process documentation and consistency. As a member of the Process and Administration team, this role will also have broader responsibilities across the organisation including supporting finance processing, development and maintenance of organisational systems, and the opportunities to work across a range of activities alongside the primary role.
Main purpose:
- Main activities for the role will include working with the Project and Commercial Managers to:
- Schedule and organise meetings and events, including venue booking, catering, delegate lists as required
- To provide technical support for online webinars and meetings
- Provide secretarial support including managing and circulating meetings papers and taking minutes and updating action logs
- Support management of project budgets and associated finance systems including raising invoices and reconciliation
- To support project and contract reporting including collation of relevant data.
- To efficiently manage and organise documentation and relevant data to provide clear audit trails and support reporting and evaluation of events, awards, and training
- Manage travel and accommodation bookings
- Answer queries from members and project partners
- Conduct research into library sector activity, or how to improve our systems and processes, and write options papers
- To work within the PAT function to manage cross organisational administration, including:
- Managing the shared mailboxes
- Finance transaction processing
- Organising team meetings
- Collaborating to developing systems and processes as required
Key relationships
- Reports to the Project Manager and works with them to provide high-quality project management.
- Works with the Commercial Manager and the wider Commercial Team to help secure and deliver contracts and services
- Works directly with library teams to support the setup and delivery of the contracts
- Works with the finance team and Process and Administration Team (PAT) to ensure financial processes are followed and provide support as needed
- Works with PAT to support organisational processes
- Supports the Libraries Connected Leadership Team
Please see the attached job description for a full description of the role, including person specification.
Travel within the UK will be required.
How to apply:
• Please upload a copy of your CV
• Please submit a covering letter, which should include relevant experience and detail how you fit the person specification set out in the job description
• We do not accept covering letters generated by AI
We operate an anonymous recruitment process, which removes identifying information from applications in order to reduce bias in the recruitment process, for this reason, please remove any identifying information from any uploaded attachments, e.g. CV
Interviews are planned for 8th October 2024.
Our vision is an inclusive, modern, sustainable and high-quality public library service at the heart of every community in the UK.
The client requests no contact from agencies or media sales.
The West Pennines More Nature Partnership is looking for a motivated and driven person to oversee the project team and the management of the project’s Development Phase.
This project is an exciting opportunity for large-scale restoration to occur in the West Pennine Moors SSSI and beyond, working in tandem with both nature and local communities. This phase of the project is all about undertaking surveys and creating a number of plans which will guide the twenty-year Implementation Phase where the plans will be put into effect.
The ideal candidate will have proven experience of project management, can handle complexity and new concepts and deal with working under pressure to meet targets.
We offer 28 days holidays plus bank holidays per annum, increasing with length of service. A friendly and flexible working environment with the chance to be a part of the largest nature conservation body in the area, working together to improve our region for nature as well as engaging and inspiring people to connect and take action for wildlife.
Further details including a full Job Description can be found on our website
Please review the Job Description before you apply.
Closing Date: Sunday 29th September 2024
Interviews: To be confirmed
Engagement Officer
Location: Bolton & Bury
Contract: Permanent, Part time
Salary: £23,513 per annum full time. £10,032 pro-rata for 16 hours worked
Hours : 16 hours per week
Are you a dynamic communicator with a knack for engaging and inspiring others?
At Voices for Choices CIC, we exist to ensure that every person, their family and their baby get the positive birthing experience they deserve.
Maternity & Neonatal Voices Partnerships Manchester is an NHS working group fuelled by dedication and compassion. We are a collective, united team of passionate individuals who are committed to going beyond traditional boundaries and amplifying the voices of our community.
We have an exciting opportunity for an Engagement Officer to join our team. In this role, you will develop and implement outreach plans that reflect the ethnic diversity of the local population. You will organise local engagement activities, attend community events and create engaging activities for multiple people involved You will collect and record feedback from parents in hospital and community settings, utilising social media and focus groups to enhance community engagement.
Our Engagement Officer will recruit and coordinate a team of volunteers to support engagement activities, assist with events/projects and complete administrative tasks. They will collaborate with the MNVP Lead and Family Empowerment Project Manager on various projects.
This role would suit a person who is a natural communicator with excellent time management skills who thrives on building and maintaining strong relationships.
Key Responsibilities
- Develop and put in place outreach plans targeting diverse local populations, including seldom-heard and at-risk groups.
- Empathetically collect and record feedback from a diverse range of parents in hospital and community settings.
- Use social media and focus groups to gather community feedback and enhance engagement.
- Build and maintain relationships with community groups and organisations to support broader projects
- Represent our organisation positively at events and provide clear information.
- Prepare reports and analyse feedback to inform our work and improve services.
- Recruit and coordinate a team of volunteers to assist with engagement activities.
- Liaise with the Patient Advocacy Lead (Maternity) and Family Empowerment Project Manager providing assistance with events, projects, and administrative tasks as needed.
Our ideal candidate will have
- Full driving license and access to your own transport.
- Some knowledge of maternity/neonatal services.
- Strong communication skills both written and verbal.
- Ability to adapt and thrive in a busy environment
- Strong organisation skills.
Apply now for the chance to join our team!
Please note that this vacancy is available in the following areas: Bolton & Bury, Wigan & Salford, Oldham & Rochdale, Stockport & Tameside, and Manchester & Trafford.
Closing date 19-09-2024
REF-216 493
Are you passionate about creating positive change for young people across the UK? As Propositions and Proposals Manager at The Prince’s Trust you’ll be at the centre of our efforts
to raise the funds we need to help young people.
We are looking for someone who is proactive, energetic, highly organised and creative to become our new Propositions and Proposals Manager.
Focused on high-value fundraising, you will be responsible for high-quality bid and proposal writing, project managing the development and promotion of impactful funding propositions, alongside day-to-day management of The Trust’s funding approvals process.
This role is perfect for you if you have excellent written and verbal communication skills, can quickly and proactively build strong working relationships whilst managing a varied, dynamic workload. You’ll also enjoy creating efficiency and impact through training, processes and resources.
If you’re ready to use your skills to help shape the future of young people, we’d love to hear from you!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
We are recruiting a South Locality Lead Coordinator (28 hours per week) to join a supportive team who are committed to making life better for Manchester’s unpaid carers.
This post is an ideal opportunity for someone with project management experience, who is passionate about support for carers and enjoys working as part of a team.
Carers Manchester South (CMS) brings together three organisations: Manchester Carers Forum, Lifted and Together Dementia Support. The work of the team is focussed specifically on South Manchester. The Team works closely as part of Carers Manchester to raise awareness and identification of carers, and to identify what support is needed for carers that isn’t already there. Forming one team made up of partner organisations allows members of the team to each bring their own skills, experience, knowledge and passion to work together to put the quality of life of carers at the heart of what they do. The postholder would be directly employed by Manchester Carers Forum and would lead this team.
We are looking for someone with a good understanding of the needs of unpaid carers, who has experience both leading a team and a piece of work in partnership with others to achieve agreed outcomes.
This role is focussed on the South of Manchester and will involve some travel in the area. Your office/admin base would be your home address.
We offer training opportunities, flexible working and a generous leave entitlement.
The deadline for applications is Monday 16th September 10am. However, we may close applications before this deadline if we receive a large volume of applications. Interviews are currently scheduled to take place on Thursday 26th September in central or south Manchester. We will contact successful applicants by email.
We are unable to accept CVs.
We welcome applications from everyone irrespective of sex, sexual orientation, gender identity, ethnicity, faith and religion, disability and age. Appointment will be made on merit alone.
If you are disabled we will support you throughout the recruitment process with reasonable adjustments required.
Thank you for considering Manchester Carers Forum!
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you passionate about helping people to do great things? Do you get a kick out of
someone else’s joy as they reach their fundraising target? Are you an excellent
communicator online and on the phone?
We are looking for our first permanent Community Fundraiser to develop our fundraising
ambitions and work with our community. This is a varied and interesting role which will
give you the opportunity to see your impact first-hand as you’ll be interacting daily with
people whose lives are affected by PANS or PANDAS.
Our small community means that our fundraisers tend to be PANS and PANDAS patients
and their friends and families. We are passionate about creating opportunities for our community to
support us in ways that create joy in their own lives.
Our fundraising should help tackle the isolation and other difficulties that are faced by
those living with a complex and misunderstood condition. You will also provide logistical
and project management support on fundraising events.
PLEASE NOTE: Please provide a CV and a covering letter. We would prefer to receive your application in your own words, without the use of Chat GPT.
In your covering letter, please tell us how you think your skills align with the job description and provide an overview of your relevant work history. Try and make it easy for us to identify that you are the right person for this role!
We really look forward to reading your application!
PANS PANDAS UK is the only UK charity supporting children and families living with the neuropsychiatric conditions PANS and PANDAS.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About you
We are looking for a confident, established professional with extensive knowledge and networks across housing in Scotland, who is comfortable navigating faith spaces. You will be a project manager who is happy working independently and remotely, while achieving high quality deliverables.
About the role
We have recently received funding to explore expansion into Scotland for the Faith in Affordable Housing project. This will be a 15-month project with potential to expand, subject to funding.
The proposed project is to undertake a scoping exercise across Scotland, to ascertain the need for social and affordable housing, and the key stakeholders providing housing, as well as the potential presented by faith organisation-owned assets to meet housing need. The resulting feasibility study and business plan will then inform the potential next steps for Faith in Affordable Housing Scotland.
About us
Housing Justice is a charity that acts on homelessness and housing need across England and Wales. We work to prevent people from experiencing homelessness, help people out of homelessness or destitution, and enable the building of affordable homes. We also take a leading role as the voice of the faith and voluntary sector, supported by the Welsh and UK Governments. At Housing Justice, we value differences: we are a diverse organisation, and we work with people of all faiths and none. We seek to influence and bring about change for the benefit of those we serve through partnership, lobbying and networking. Our initiatives include Faith in Affordable Housing, Hosting people seeking sanctuary, Support for people from Ukraine, The Winter Night Shelter Network and Citadel.
Benefits
- Cycle to Work Scheme
- 29 days annual leave each year plus an additional day of holiday for each year of service over 3 years, up to a maximum of 5 additional days.
- We are open to flexible approaches to working and will consider flexible working requests openly
- Employee Assistance Programme
- Home office set-up
The client requests no contact from agencies or media sales.
ARMA (UK) is the professional association for research management in the UK. We represent research leaders, managers and administrators, offering professional development and opportunities to build networks, knowledge and skills.
We are looking for a Conference and Major Event Manager to lead on the delivery of our successful annual conference and other major events.
The role includes, but is not limited to, project management, budgeting and financial management, marketing and promotion, sponsorship and exhibition sales/ coordination, venue selection and contracting, supplier management, speaker liaison, abstract management and delegate administration.
This role will work closely with our Head of Membership Engagement, the Chair of Conference and Conference Working Group to deliver an excellent programme and outstanding delegate experience. The role holder is also responsible for managing the relationship with our appointed Professional Conference Organiser (PCO).
Development Officer
Location: Our Sale West
Contract: Fixed Term Contract, Part time - 22 Hrs Per week
Salary: £32,021 pro rata
Are you ready to champion positive change in your community?
Our Sale West Big Local, started in November 2015 with £1 million from the National Lottery, has been working to improve the Sale West estate for almost ten years. As we move into an important phase of our project, we are looking for a motivated individual to help us complete our projects and achieve the best results for our residents.
Imagine playing a key role in helping to create a legacy for the transformative Our Sale West Big Local project. As our Development Officer, you’ll work closely with local stakeholders, funders, and our dedicated team, you'll manage lease negotiations, oversee refurbishment plans, and ensure the future of our already thriving Community Hub. This role provides a great opportunity to contribute to a community-focused program with the potential for ongoing involvement through our legacy plans.
We are looking for someone who:
- Has experience securing and managing external project funding.
- Has knowledge of building improvements and refurbishments or similar
- Excels in collaborating with partners and stakeholders.
- An awareness of the local landscape and community issues.
- Excellent communication skills both written and verbal
If you’re passionate about community development and eager to make a meaningful impact, we’d love to hear from you. View the full role description here…
Please note: interviews are likely to be held on the W/C 23rd or W/C 30th of September.
Closing date 28-09-2024
REF-216 557
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
As the Senior Stewardship Manager at Social Mind you will be accountable for the overall delivery of our stewardship and community management services.
You will lead the strategic development of this service area helping to elevate our stewardship practices, ensuring they are closely aligned with the objectives of our charity partners and the evolving needs of their supporters.
You will lead and mentor our Stewardship Manager and their team, guiding them all in delivering exceptional supporter journeys and community management initiatives.
Your leadership will ensure that our stewardship approach is proactive, data-driven, and continuously optimised to enhance campaign performance and supporter satisfaction.
Background
Social Mind are experts at using social fundraising to drive income and engagement. From product innovation, journey design and campaign builds to virtual event management, we support charities in delivering successful campaigns at scale.
Our fundraising platform, Social Sync, aims to revolutionise the sector with integrated social fundraising campaigns and behavioural, omni-channel supporter journeys. We empower charities to raise more money through integrated Facebook and white label fundraising pages, build stronger relationships with sophisticated, personal journeys and we unlock supporter potential with meaningful insights.
Key Responsibilities
Campaign Delivery
- Strategic Stewardship Planning: Working collaboratively with the management team you will develop and implement a forward-looking stewardship strategy that aligns with our key objectives and the fundraising goals of our charity partners.
- Campaign Leadership: Work with the Campaign Manager to own the delivery and direction of stewardship in live fundraising campaigns, ensuring they meet or exceed income targets while delivering outstanding supporter experiences.
- Brand Protection: Ensure all stewardship activities are executed to the highest standards, safeguarding the brand and reputations of our business and our charity partners in every interaction.
- Performance Optimisation: Drive continuous improvement in fundraising outcomes by leveraging data insights, supporter feedback, and industry trends to inform stewardship and community management activities.
Supporter Experience
- Service Excellence: Establish and maintain high standards of customer service across all stewardship and community management activities, ensuring that all interactions reflect the values, goals and tone of our charity partners and meet agreed SLAs. You will also act as a subject matter expert on client calls working closely with our Customer Success team.
- Supporter Satisfaction: Monitor and analyse supporter feedback, responding swiftly to issues and opportunities to enhance the supporter experience.
- Safeguarding and Compliance: Ensure all stewardship and campaign delivery activities adhere to safeguarding protocols, data protection laws, and industry best practices, maintaining the highest standards of compliance and ethical conduct.
- Innovation in Stewardship: Identify opportunities for innovation within stewardship and community management, proposing new approaches to enhance campaign effectiveness and supporter engagement.
People Management and Team Building
- Leadership and Vision: Provide strategic leadership to the stewardship team, setting clear objectives, inspiring innovation, and driving accountability.
- Recruitment and Resource Management: Lead the recruitment and talent acquisition process to attract, select, and onboard top talent, ensuring the team is equipped with the skills and expertise needed to achieve strategic goals and that all campaigns are supported by a fully resourced team.
- Coaching and Development: Implement tactical coaching and mentoring that enable team members to develop within their roles and achieve their full potential.
- Performance Management: Oversee performance management for the stewardship team, ensuring that objectives and key results (OKRs) are aligned with both individual career development and organisational goals.
Skills and Knowledge
- Strategic Leadership: Proven experience in leading and executing strategic initiatives ideally within a fundraising or nonprofit environment.
- Fundraising Expertise: Deep understanding of fundraising principles, supporter engagement strategies, and the nonprofit sector.
- Customer Service Excellence: A strong track record of delivering exceptional customer service and managing stakeholder relationships at a senior level.
- Team Development: Demonstrated ability to build, lead, and develop high-performing teams, with a focus on coaching, mentoring, and professional growth.
- Data-Driven Decision Making: Expertise in using data and analytics to drive decision-making and optimise campaign performance.
- Compliance Knowledge: Strong working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant standards across the UK.
Equal Opportunities Statement
We are an equal opportunity employer and believe in the power of a diverse, inclusive team.
We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age.
Please let us know if you require anything which would enable your success throughout our interview process.
We cannot offer visa sponsorship and you must be able to work in the UK.
The client requests no contact from agencies or media sales.