Projects manager jobs in manor park, greater london

Digital Content Manager

Your writing engages and inspires. You thrive in a fast-paced, mission-driven environment and have a strong grasp of digital storytelling, SEO, and online advocacy. You are passionate about animal rights. If this sounds like you, PETA would love to hear from you.

Position Objective:

Lead the creation, coordination and optimisation of compelling digital content that supports PETA’s campaigns.

Term of Employment:

Full-time

Location:

Hybrid in London or remote in mainland UK (with monthly attendance to the London office)

Reports To:

Senior Digital Marketing Manager

Salary: £37,000 - £42,000

Key Responsibilities:

• Inspire millions of people to take positive actions for animals by writing, editing, and publishing compelling advocacy copy, including petitions and letters to politicians and other decision-makers

• Maintain and regularly update digital campaign action alerts, which may include updating campaign targets, ensuring the accuracy of the text, and writing campaign updates

• Monitor planning proposals for new factory farms, research and draft petitions specifically targeting new planning applications and other urgent animal rights issues

• Oversee the creation, editing, and publishing of web content, including blog posts and lifestyle features

• Use analytics tools to track content performance and inform future content strategies

• Conduct keyword research, and develop and implement SEO strategies to boost organic traffic to the website

• Collaborate with other teams to ensure the accuracy of digital content and its alignment with campaign goals, and maintain a dynamic and engaging website

• Assist the social media team by repurposing and adapting content for platforms such as Instagram, Facebook, and X (Twitter)

• Work as part of the digital marketing team to ensure that online campaigns are as effective as possible

• Support the digital team with additional tasks as needed

Requirements

• Proven experience in digital content creation, web publishing, or online campaigning

• Excellent writing, editing, and proofreading skills with a persuasive and engaging style

• Strong understanding of SEO principles and content performance metrics

• Familiarity with CMS platforms (e.g., WordPress), Google Analytics, and social media tools.

• Knowledge of HTML is an advantage, but not essential

• Ability to manage multiple projects and deadlines in a fast-paced environment

• Intermediate skills in photo editing using tools like Photoshop or Canva

• Experience with e-campaigning tools such as Engaging Networks preferred

• Strong work ethic with a focus on efficiency, patience, exceptional attention to detail, a positive attitude, and innovative ideas

• Demonstrated ability to work independently and as part of a team

• Adherence to a vegan lifestyle is strongly preferred

• Ability to advocate the organisation’s positions on issues to the public in a professional manner

• Commitment to the objectives of the organisation

Local Quality Advisor - National Youth Agency

The National Youth Agency is looking for a new Local Quality Advisor to join our Youth Work Innovation & Development Team.
 
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £37,826 per annum
Remote: This role is homebased (within the UK) with occasional travel for staff residentials and other events.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
Responsibilities will include:

• Support the Local Quality and Improvement Manager in delivering key Local Offer programmes, such as the Peer Review and Peer Network Programme, helping Local Authorities and organisations meet the needs of young people and fulfil their Statutory Duty (Section 507B).
• Assist in the coordination and delivery of traded services related to Quality Standards and Organisational Development, ensuring high-quality support for partners.
• Contribute to the development, quality assurance, and standardisation of NYA resources related to Quality Standards, working collaboratively across NYA teams.
• Promote NYA standards and resources to the sector, offering support and training to encourage adoption and effective use.
• Identify and deliver support to non-commercial requests, including those from VCSE organisations and Town and Parish Councils seeking information, advice, and guidance.
• Engage with the Local Policy & Partnerships Manager and the NYA Knowledge Team to gather and share sector insights, promoting knowledge exchange across NYA teams and the wider youth work sector.
• Support collaboration with Local Authorities and partner organisations to raise awareness of NYA programmes and encourage engagement with Quality Standards.
• Utilise NYA tools, including CRM and Project Management systems, to help generate timely and relevant performance and financial reports that inform decision-making and support effective programme delivery.

 
Our ideal Local Quality Advisor should have the following:

• Demonstrated experience supporting the delivery of programmes or projects within the youth work, education, or voluntary sector.
• Strong understanding of youth work principles and the statutory duties of Local Authorities (particularly Section 507B).
• Ability to work collaboratively with a range of stakeholders, including Local Authorities, partner organisations, and internal teams.
• Excellent organisational and project management skills, with the ability to manage multiple priorities and meet deadlines.
• Strong written and verbal communication skills, with the ability to contribute to the development of resources and reports.
• High attention to detail and accuracy in all aspects of work.
• Strong time management skills and the ability to work independently and collaboratively in a fast-paced environment.
• Competence in using digital tools such as Customer Relationship Management (CRM) systems and project management platforms. Experience of using project management platform (or similar) would be an advantage
• A proactive, flexible, and agile approach to working across multiple programmes, including attending events and responding to time-sensitive deadlines.
• Willingness to learn, adapt, and grow in a dynamic and evolving organisation.

 
Please refer to our Candidate Pack for more information on the role and the requirements.
 
Why Work for NYA?
 
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
 
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
 
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
 
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
 
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via with unlimited specialist support available to all NYA employees.
 
How to Apply:
 
Please download our applicant pack to find out more about the role and requirements
 
To apply, please submit the following via our online application platform by 11:59pm on Friday 18th July 2025:
 
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
 
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
 
We will request data for our EEDI monitoring purposes, providing this is optional.
 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
More about us
 
Discover more about the National Youth Agency and our work on our website.
 
Youth Work changes lives
 
Which is why we’re committed to ensuring that as many young people as possible get to benefit from the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
 
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
 
REF-222459

Finance Business Partner - Inclusive Communities & Partnerships

We are looking for a talented and motivated Finance Business Partner to support the Inclusive Communities & Partnerships (ICP) directorate for a national charity.

The ICP directorate plays a vital role in delivering frontline services and building strong, community-based support networks for people with a learning disability. This diverse portfolio includes Retail, the Training Academy, Network Partners, Belfast Children's Centre, Information and Advice services in Wales and key programmes and projects across England, Wales, and Northern Ireland. We are looking for a Finance Business Partner who can support with the day-to-day management of budgets funded via multiple, and sometimes complex income streams, in rapidly changing environments as well as someone who can support us to grow in key areas.

Over the next 5 years ICP have big ambitions to significantly extend the reach for children and young people, families, supported employment services, community programmes and retail stores so the charity can reach more people and have greater impact in more communities.

There is flexibility around where the role is based. There are large offices in London and Peterborough and smaller offices located throughout the UK and you may need occasional travel to for meetings. However, this role will primarily be working remotely.

Key Responsibilities

You will work closely with the Finance Lead and a range of operational and senior stakeholders to:

· Deliver high-quality financial insight and support across the ICP portfolio

· Prepare accurate, timely and meaningful management reporting for budget holders

· Support the month-end process, including reviews, reconciliations, and posting journals

· Facilitate and lead financial review meetings with key stakeholders

· Support financial planning and forecasting, ensuring robust and credible business plans

· Partner with teams to model new initiatives, assess risks and evaluate financial performance

· Champion improvements in financial understanding and accountability across ICP

· Identify and help implement process improvements in financial management

What You Will Bring:

· A confident communicator, able to build relationships and influence across finance and non-finance teams

· Highly organised, with strong attention to detail and the ability to manage competing priorities

· Proactive and self-motivated, with a desire to make a real impact

· Committed to improving the lives of people with a learning disability

Your Experience:

Essential:

· Experience in a finance team, providing management accounting, budgeting and/or forecasting support

· Proven ability to work in a fast-paced environment delivering timely, accurate financial insight

· Strong Excel skills

· Excellent interpersonal and stakeholder management skills

Highly Desirable:

· Experience in a Finance Business Partnering or Financial Planning role, ideally in retail or programme delivery

· Proven ability to identify and implement process improvements in financial management. Power BI experience.

· Part-qualified (or qualified by experience) accountant, ideally working towards ACMA, CIMA, ACCA, or ACA

The scope for this role is vast and we are looking for an ambitious and driven individual to join the team!

If you have the relevant skills and experiences we are looking for and this opportunity sounds like the perfect role for you, please apply with your up-to-date CV. Interviews are due to be held in w/c 21st July after the close date via Microsoft Teams.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

The charity offer an impressive range of benefits designed to support and reward employees to ensure that our teams feel valued and appreciated.

The benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

About the organisation

The charity’s vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

They're here to support people with a learning disability, their families and their carers. Fighting for a kinder, fairer and more inclusive society for people with a learning disability to live in.

Everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make it an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

There are Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

The charity wants to encourage everyone to apply and offer a variety of different contract types and working patterns. They’re not looking for specific experience. It is your personality and values that will make you a great colleague. They will train and develop you to succeed in the role you’re applying for.

Finance Business Partner - Inclusive Communities & Partnerships

We are looking for a talented and motivated Finance Business Partner to support Mencap’s Inclusive Communities & Partnerships (ICP) directorate.

The ICP directorate plays a vital role in delivering frontline services and building strong, community-based support networks for people with a learning disability. This diverse portfolio includes Retail, the Mencap Training Academy, Network Partners, Belfast Children's Centre, Information and Advice services in Wales and key programmes and projects across England, Wales, and Northern Ireland. We are looking for a Finance Business Partner who can support with the day-to-day management of budgets funded via multiple, and sometimes complex income streams, in rapidly changing environments as well as someone who can support us to grow in key areas.

Over the next 5 years ICP have big ambitions to significantly extend our reach for children and young people, families, supported employment services, community programmes and retail stores so we can reach more people and have greater impact in more communities.

There is flexibility around where the role is based. We have large offices in London and Peterborough and smaller offices located throughout the UK and you may need occasional travel to for meetings. However, this role will primarily be working remotely.

Key Responsibilities

You will work closely with the Finance Lead and a range of operational and senior stakeholders to:

· Deliver high-quality financial insight and support across the ICP portfolio

· Prepare accurate, timely and meaningful management reporting for budget holders

· Support the month-end process, including reviews, reconciliations, and posting journals

· Facilitate and lead financial review meetings with key stakeholders

· Support financial planning and forecasting, ensuring robust and credible business plans

· Partner with teams to model new initiatives, assess risks and evaluate financial performance

· Champion improvements in financial understanding and accountability across ICP

· Identify and help implement process improvements in financial management

What You Will Bring:

· A confident communicator, able to build relationships and influence across finance and non-finance teams

· Highly organised, with strong attention to detail and the ability to manage competing priorities

· Proactive and self-motivated, with a desire to make a real impact

· Committed to improving the lives of people with a learning disability

Your Experience:

Essential:

· Experience in a finance team, providing management accounting, budgeting and/or forecasting support

· Proven ability to work in a fast-paced environment delivering timely, accurate financial insight

· Strong Excel skills

· Excellent interpersonal and stakeholder management skills

Highly Desirable:

· Experience in a Finance Business Partnering or Financial Planning role, ideally in retail or programme delivery

· Proven ability to identify and implement process improvements in financial management. Power BI experience.

· Part-qualified (or qualified by experience) accountant, ideally working towards ACMA, CIMA, ACCA, or ACA

The scope for this role is vast and we are looking for an ambitious and driven individual to join us at an exciting time for Mencap!

If you have the relevant skills and experiences we are looking for and this opportunity sounds like the perfect role for you, please apply with your up-to-date CV. Interviews are due to be held in w/c 21st July after the close date via Microsoft Teams.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
 
This is a newly created role within our Philanthropy and Corporate Partnerships team, offering a dynamic opportunity to work flexibly across corporate partnerships, major donors, and trusts to help drive our plans for growth in our new 2025-2029 Fundraising Strategy. 
 
The primary focus of the role will be to secure new corporate partnerships, with a particular emphasis on national partnerships within priority sectors, corporate donations and sponsorships. A key responsibility will be to independently secure sponsorship for our events throughout the year — specifically targeting companies to support research and clinical care conferences.
 
To be the right candidate for this role, you will:

• Have a proven track record of securing significant partnerships
• Be a confident communicator with the ability to present to a range of audiences
• Have experience in producing and delivering customised new business proposals
• Have strong stakeholder management skills, able to build relationships with corporates, trusts and major donors 
• Be experienced in managing high-value projects to deliver targets and goals within challenging deadlines

 
In return you’ll be part of a supportive and ambitious team with a genuine commitment to flexibility. We offer a range of benefits including 30 days annual leave plus bank holidays (this will be pro-rata for part time staff), opportunities for learning and development, pension, healthcare cash plan and more. 
 
Closing date for completed applications is 12.00pm on 14 July 2025
 
First interviews expected week commencing 21 July 2025. Second interviews expected week commencing 28 July 2025
 
Please note you will need to have the right to work in the UK before starting work with us and we will check this.
 
No agencies please.
 
For more details about the job and requirements, please visit our website or use the application button provided.
 
Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis; people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities. 
 
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
 
REF-222 331

In the spring of 2025, the Vivensa Foundation launched its new strategic framework and identity.  Formerly known as the Dunhill Medical Trust, it was back in the 1980s that our founder's niece recognised that the shifting demographics would drive a need for investment in a high-quality research base to improve our understanding of the mechanisms of ageing and ageing-related disease, together with the delivery of innovation to improve health and social care services for older people. 

Our charitable objects were never more relevant than they are today and the opportunities are immense to support our academic and clinical researcher community to make real systemic change. 

Today, we are the stewards of an endowment valued at around £170M, and have committed to distributing at least £30M over the next five years in in grant funding.  We have also ring-fenced a part of our endowment for social investment. You can read more about our Strategic Framework here.

We now have a full time, permanent vacancy for an aspiring grants management professional to help us to deliver our strategic plan. As a member of the Grants Team and reporting to the Director of Research, you will be a primary point of contact for organisations applying for funding for academic or clinical research, as well as working with the team to develop, implement and evaluate our funding streams.  As such, you will make key contributions to the development and delivery of our core services, reinforcing our reputation for high quality and support for the research community.  If you’d like to explore using your grants management experience or research training in a subject area relevant to the work of the Foundation in a slightly different context, identify with our values and have the great attention to detail, flexible “can do” attitude and restless curiosity essential to the success of a small, expert team, go to our website to download the full job description and person specification and find out how to apply.

JOB DESCRIPTION

 Job Title:  Internal Auditor 

 Location:  London or Nairobi (with a right to work)

 Reporting to:  Chief Executive Officer (CEO) functional line to the Director of Finance and Operations

Grade and salary  Grade F (in line with national salary scale)  UK - £43,800 per annum , Kenya - Ksh 5,010,684 per annum

Type of position: National (as above)

 Contract terms and hours: Open ended (depending on funding). Full time, 37.5 hours per week  

 

Background:

Saferworld is an independent international organisation working to prevent violent conflict and build safer lives. We work with people affected by conflict to improve their safety and sense of security, and conduct wider research and analysis. We use this evidence and learning to improve local, national and international policies and practices that can help build lasting peace. Our priority is people – we believe in a world where everyone can lead peaceful, fulfilling lives, free from fear and insecurity. We are a not-for-profit organisation operational in nine countries across Africa, Asia and the Middle East. Saferworld is committed to providing a safe and trusted environment that safeguards our staff, partners and communities. Our organisational integrity is derived from the values and principles that underpin and guide our work.

Saferworld’s staff are at the heart of our work and their skills and expertise ensure we continue to function a leading conflict prevention and peacebuilding organisation. As we evolve and grow, we want to ensure our programmes, research and capacity interventions retain their quality, stay rooted in the voices of people living in conflict, and ensure our staff are motivated and challenged in their work.

The success of our organisation’s mission depends on people. Capitalising on what is unique about individuals and drawing on their different perspectives and experiences will add value to the way we work. Saferworld is committed to the principles of equality of opportunity for all and seeks to promote a positive approach to equality and diversity and within the scope of the relevant legislation, to having a workforce and working environment that is free of discrimination, prejudice, stereotyping, harassment, victimisation and undignified behaviour. We oppose all forms of unlawful or unfair discrimination.

The Internal Auditor role will undertake internal audit assignments, develop country-specific internal audit processes or thematic internal audits and work with our London and global teams to support external audit processes in countries of operation, oversee the global audit register, and with teams across the organisation advance effective financial management performance across the organisation

Job purpose:

Reporting to the CEO and working closely with the Director of Finance and Operations, the post holder will undertake internal audit assignments and compliance reviews aimed at improving Saferworld’s internal systems and processes. The post-holder will also support the development of financial controls and build the capacity of finance and operational teams to implement them effectively.

The role requires a high level of initiative; proven skills and experience in project management; experience working collaboratively with others to achieve our vision; and strong communication and problem-solving skills.

The post-holder will have a successful track record in designing and leading internal audit processes and strengthening control systems, preferable at a complex organisation with multiple country offices/business units.  Additional experience working with offices/partners in/on conflict affected contexts is highly desirable.

 

Roles and responsibilities: 

Plan and carry out internal audits

• Draw up a yearly Internal Audit Plan based on key risks and an assessment of audit needs and agree it with the CEO in consultation with the Director of Finance and Operations and Director of Policy and Programmes.
• Carry out internal audit assignments across departments, projects, and programmes to assess compliance with financial policies, donor agreements, and statutory regulations, including negotiating terms of reference with relevant system/area owners, preparing reports, presenting the findings to the Senior Leadership, and following up on recommendations.
• Review financial transactions and accounting records, including data from SUN, to ensure accuracy and integrity.
• Support necessary pre-audit preparation work related to external audits (both statutory and project audit) and assist the teams in ensuring smooth audit. 
• Maintain the organisation’s register of grant and project audits, ensuring that audit findings recommendations are clearly documented and shared.
• Monitor the implementation of these recommendations and follow up on corrective actions to ensure timely and effective solution.
• Carry out special investigations, as required by the Saferworld CEO or Senior Operational Team (SOT). 

Strengthening organisational systems and risk controls

• Produce an annual review of the overall effectiveness of Saferworld’s systems of internal control and make recommendations and arrangements for identification and management of risks and produce an annual plan to address these areas.
• Report quarterly to the Senior Operational Team (SOT) on the annual review and plan.
• Attend the governance/Board of Trustees Finance and Audit Committee four times a year and produce a report for the meetings, including feeding back on learnings from internal audits carried out.
• The post-holder must maintain independence and objectivity in carrying out audits and investigations. They have direct access to the Board/Audit Committee when necessary.
• Produce quarterly report for the Board meetings.
• Promote a culture of accountability, transparency and continuous improvement across the organisation.

 Key working relationships

• Director of Finance and Operations
• Director of Programmes & Policy
• Head of People
• Regional Directors
• Head of Governance and Operations
• Finance Business Partners
• Country Directors/Managers
• Country Finance Managers
•  

Scope and accountability

Decision making and limits of authority

• Methods of investigation within assigned internal audits, reviews, findings and recommendations to CEO & Director of Finance and Operations
• Key that the Internal Auditor is seen to be able to provide independent advice, guidance and analysis. 

Financial resources

• Financial responsibilities primarily about auditing financial management practices and processes

Other resources

• Audit investigations data and reports, internal audit plan, guidance and tools for supporting effective risk assessment and risk management – works globally
• Contribute to the implementation and effective use of financial systems (works globally)

People management

• Capacity building country finance managers in relation to financial systems and processes.
• Capacity building staff and partners in relation to risk assessment and management

Legal, regulatory and compliance responsibility

•  Key internal role in ensuring compliance with financial policies and procedures (internal) and financial regulations (external), and in identification on risks/noncompliance issues for addressing 

 

Person specification 

 

Knowledge

• Excellent understanding of internal audit principles and methods and risk identification and management
• Auditing or accounting professional qualification (e.g. ACCA, CPA, CA, CIMA or Certified Internal Auditor with active membership status) and sound knowledge of accounting procedures, principles and systems
• Good understanding of and experience using SUN system will be an advantage

Experience

• Extensive experience in the internal audit function in a large/medium-sized NGO or similar complex organisation 
• Experience of undertaking a variety of audit related, research/ evaluation and project management work
• Familiarity with donor-funded project audits (FCDO, EU) and related compliance requirements
• Experience in working with programme teams (particularly in different country settings), sharing learning from audits, and supporting implementation of recommendations
• Experience in training or mentoring staff on compliance, internal controls, and financial procedures.

Skills

• Strong analytical and quantitative skills
• Skills to build effective, trusting relationships at all levels of the organisation, and ability to influence senior managers and other stakeholders regarding the importance of effective controls
•  Excellent project management skills with experience in planning, organising and delivering audit assignments Excellent facilitation, negotiation, verbal and written communication skills with the ability to write reports and present complex/sensitive information in an understandable way to a range of audiences
• Solution-oriented, pro-active, flexible, a team-player, and responsive
• Strong interpersonal and team-working skills
• Good IT skills, including in MS word and excel 

Other

• A willingness to promote the work of Saferworld and work collaboratively with others
•  Ability to work in a non-partisan manner, sensitive to differences of ethnicity, religion and gender
•  A commitment to learn and be open to new ideas and approaches
•  Demonstrated commitment to principles of transparency, accountability, and honesty
•  Commitment to and compliance with Saferworld’s safeguarding principles
•  Knowledge of applicable laws, donor regulations and statutory reporting requirements in countries where Saferworld operates

Other requirements

 

Travel will be required for purposes of capacity building, internal audits and investigations, within country offices

Application process 

 

To apply:  Apply through our vacancy portal on our Saferworld Jobs website

 

Upload your CV and a covering letter addressing the person specification and why you feel your experience matches the requirements of the role.

Closing date for applications:  23rd July 2025

The Cardinal Hume Centre works to prevent and tackle youth and family homelessness.

Job title: Communications and Content Manager
Central London
Hours: 28 hours a week part time; 21 hours considered for the right candidate
Salary: £30,400 for 28 hours  (£38,000 fte)

At the Cardinal Hume Centre, we believe everyone should have the opportunity to live a full life, but we know that homelessness and poverty can wreck that potential. Too often homelessness at a young age is repeated and compounded in later years.  Our renewed vision is to increase our focus on young people, children and their families. To value every individual, nurture their potential and help people thrive.

We are looking to recruit a Communications and Content Manager to provide hands-on accomplishment of our communications and content initiatives. This is an exciting role in our fundraising team that will create and manage engaging content across various platforms, enhancing our digital presence.  The role is pivotal in highlighting the Centre’s impact, aiming to amplify the voices of young people, children and families we support.  A natural with websites and associated software, marketing and content creation, you’ll be comfortable as point of contact in a standalone role.  Bringing your experience and strong communications skills, you’ll proactively seek to continually improve yourself and the role, taking ownership and accountability of your workload.

Please refer to the job description for further information. 

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in the work of the Centre and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check; a basic check applies to this role.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Salary exchange option

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts 

Closing date for applications: Tuesday 22 July, 9am
First interviews likely: w/c 4 August

If you’ve not heard from us three weeks after the closing date, please assume you have been unsuccessful on this occasion.

Finance Business Partner - Personal Support

Are you an experienced Finance Business Partner looking for a role where you can make a real difference in the charity sector?

We have a fantastic and rewarding opportunity for two Finance professionals to join Mencap as Finance Business Partners (FBP) on permanent contracts. The roles will be supporting the operational division that provides care and support to adults with a learning disability across England, Cymru and Northern Ireland.

We are looking for people who are confident communicators with both finance colleagues and operational staff, adapting their style to their audience. People who are well organised, can prioritise their workload and have the ability to maintain accuracy and attention to detail while working to tight deadlines will thrive in this role.

The successful candidates will use their commercial awareness and work with management teams to help deliver strong financial performance across the regions they support, providing timely and accurate financial information to a variety of stakeholders.

We will consider both full-time and part-time applications and there is flexibility around where the roles are based. We have large offices in London and Peterborough and smaller offices located throughout the UK. If there is no office available within a reasonable distance, the roles may be offered as home-based with some travel for team meetings.

At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!

What will it take?

To be successful as a Finance Business Partner you will be expected to have:

· Excellent written and verbal communication with ability to convey financial information to non-finance colleagues and senior management.

· A desire to drive improvements in financial understanding & accountability to deliver a first class commercial and customer focused service.

· Strong collaboration skills including the confidence to challenge others.

· Ability to interpret a range of financial/operational information and reach quick judgements.

· Experience in financial analysis and reporting.

· Appropriate planning, organising and strategic business planning skills.

· An ACA, ACCA, CIMA qualification or hold a similar and relevant qualification.

The scope for this role is vast and we are looking for two ambitious and driven individuals to join us!

If you have the relevant skills and experiences we are looking for and this opportunity sounds like the perfect role for you, please apply with your up-to-date CV. Interviews are due to be held in w/c 21st July after the close date via Microsoft Teams.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

Let’s prevent suicide today, because tomorrow’s too late. ​

​At Samaritans, we’re here every hour, every day, for every life. And we know that in order to support others, we must also take care of each other.

We’re looking for a compassionate, proactive and thoughtful Wellbeing Lead to help embed a culture of care and connection across Samaritans - for our staff, our volunteers, and everyone who plays a part in our mission.

​

About the Contract​

• Initially a 12month fixed term contract
• Salary £33,000 - £37,000 per annum
• Full time (35 hours per week)
• We are passionate about flexible working, talk to us about your preferences.
• Hybrid working: Linked to our Ewell (Surrey) office.
• In-person working: Meeting in person and working collaboratively are things we value. Staff are expected to work in person around 2 days per month.

​

About the Role​

As our Wellbeing Lead, you’ll play a key role in ensuring wellbeing is not just something we talk about but becomes something we live and breathe across the organisation.

In your work you'll:​

• Design and lead a cross organisational wellbeing strategy that reflects the voices and needs of our people.
• Deliver inclusive initiatives that build resilience, support mental health and encourage connection.
• Use data and insight to evaluate what’s working and make it even better.
• Collaborate with leaders, volunteers and partners to make wellbeing an integrated part of our culture.
• Coordinate campaigns, awareness weeks and peer support offers that align with Samaritans' values and calendar.
• Act as the central point of expertise, supporting others to confidently embed wellbeing into daily working life.​

You’ll champion a culture where people feel safe, seen and supported, because we know that wellbeing is fundamental to everything we do.

Full Job Description available here. ​

​

About You​

You’re someone who genuinely cares and knows how to translate that care into meaningful action.​

You'll bring:​

• Experience developing and delivering wellbeing strategies, ideally in complex or multi-stakeholder settings.
• A strong understanding of wellbeing issues such as mental health, stress, and psychological safety.
• The confidence to use insight and data to shape solutions and influence others.
• An inclusive approach, with a deep commitment to equity, diversity, and embedding lived experience in your work.
• Excellent communication and collaboration skills, able to build trust at every level.
• Experience working with both employees and volunteers or in a charity/mission-led organisation would be beneficial.

​

Why join Samaritans ​

Samaritans is one of the UK and Ireland’s best known and respected charities - our vision is that fewer people die by suicide. In these challenging socio-economic times, Samaritans is needed more than ever. If you want to make a real difference to people’s lives – this is the role for you!

​For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​

Apply now and be part of something meaningful.​

We’re moving faster than usual for this role because it’s critical to our current work. While this isn’t our usual approach, on this occasion we may need to interview candidates ahead of the closing date. We value your time and interest in our cause and in this case, we recommend only applying if you are able to start quickly, and are also available to attend virtual interviews in the weeks either leading up to or immediately after the closing date for applications.

If you're passionate about creating a culture where people feel able to care for themselves and others and you’re ready to help shape how we do that at Samaritans then we’d love to hear from you.

Please upload your CV and answer the questions in the application. Applications will close at midnight on Thursday 17 July 2025, with video interviews currently scheduled to take place w/c 7 and 14 July, if suitable applications are received before the closing date.

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

About Rekindle

Rekindle exists to create fierce critical thinkers who believe in themselves, question inherited truths, and learn in joyful, creative ways. We do this by developing a youth-led supplementary school provision which nurtures and supports working class young people (aged 11 - 14) who have faced numerous challenges on their education journey but still have a passion to learn and achieve their aspirations.

Our primary focus is to design an approach that offers support, connection, hope, and aspiration — one that pushes young people to believe they can be more, while first laying strong foundations of trust. We recognise that their knowledge and ideas are central to shaping this provision. Our approach is rooted in what young people care about, creating space for meaningful conversations with young adults and adults who can act as mentors. This is not an ordinary school or educational establishment. Our board of trustees — many aged 18 to 30 — have shaped the vision, created the previous curriculum, and will remain at the heart of the process every step of the way.

Role purpose

To make this vision a reality we’re looking for a Youth Team Manager to join our team in Tulse Hill, London, on an initial 12 month basis. This is a fantastic opportunity to have a positive impact with an organisation by running creative critical thinking sessions with our young people. The main priorities will be as follows:

1. Effective delivery of REKINDLE’s curriculum – Ensure that sessions are engaging, accessible, and aligned with the Snap and Four C’s framework, using strategies that foster critical thinking and independent learning.
2. Building meaningful relationships with young people – Develop strong, trusting connections to support their personal and academic growth, ensuring an inclusive and supportive learning environment.
3. Safeguarding and wellbeing – Maintain a safe space for all participants by adhering to safeguarding policies, identifying risks, and promoting well-being.
4. Collaboration and continuous improvement – Work closely with colleagues and external partners to enhance programme impact, contributing to ongoing development and evaluation.

Key Responsibilities (summary):

• Plan and deliver sessions that align with our curriculum and values.

• Support individual and group learning through creative teaching strategies.

• Promote youth voice, confidence, and critical dialogue.

• Maintain safeguarding standards and respond to wellbeing concerns.

• Work with local partners to expand opportunities.

• Contribute to the programme’s continuous improvement.

Person Specification (essential):

• Relevant qualifications or equivalent experience (including lived experience).

• At least 2 years’ experience managing work with working-class young people or those facing social marginalisation.

• Passion for education as a tool for social change.

• Understanding of safeguarding practices.

• Experience planning structured, youth-focused activities.

• Ability to build strong relationships and think critically.

• Strong communication and interpersonal skills.

• Experience with evaluation and research.

• First Aid/Safeguarding training (or willingness to obtain).

• Mostly onsite availability, with occasional remote working.

How to Apply

If you're interested, please refer to the full job description PDF for detailed information on the role, person specification, and application instructions.

Position Title:  Senior Finance Manager

Responsible to: CEO  

Salary: £40,000 FTE, Salary pro rata at £24,000 (0.6FTE)

Benefits include: Flexible work environment, 23 days annual leave (pro-rata) which increases after 2 years, 3 Volunteering Days (pro-rata), 3 Trust Days, Death in Service, Employee Assistance Programme, Auto Enrolment Pension, paid agreed expenses.

Location: Home-based with the ability to travel nationally (including small number of overnight stays)

Term: 21.75 hours a week (0.6 FTE)- permanent

Closing Date: 15 July, 5pm

Interview Dates: 21 and 24 July[MT1] 

Interview Format: Interviews will be conducted by video conference

 

About Dame Kelly Holmes Trust

Dame Kelly Holmes Trust puts world-class athletes shoulder to shoulder with young people. Equipping them with a winning mindset and shaping their futures - it's a teammate like no other.

Whether that’s building relationship skills, improving self-esteem or learning to stay focused, our sporting champions help the next generation move forward with confidence.

By 2032, our ambition is to support 10,000 young people to become the best version of themselves. 

Application Process
Please submit a CV and Cover Letter of no more than 2 pages – your Cover Letter should demonstrate how you meet the key responsibilities of the role and job criteria listed below.

We actively welcome and encourage applications from candidates of diverse cultures, perspectives and lived experiences. To ensure an inclusive recruitment process, all Cover Letters and CVs are anonymised before shortlisting.

JOB DESCRIPTION

Reporting to the CEO, we are looking for an experienced charity finance person, with accountancy qualifications.  (CIMA,CIPFA, CCAB, ACCA, AAT etc)

This a pivotal role and the post holder will be a member of the Trust’s Senior Management Team, with responsibility for overseeing all aspects of the Trust’s finances, working closely with CEO and Board.

The role would suit someone who is motivated by the Trust’s purpose and who is good at building relationships. 

We are a home working charity which is committed to flexible working.  We are open to considering a range of working patterns for this 0.6 FTE role.

Main responsibilities

· Alongside external accountant, manage the maintenance of the financial accounting system and monthly accounting processes (BACS runs, Expenses, Accruals, Prepayments, Deferred Income, Payroll etc)

· Review management accounts and liaise with accountants over variances.

· Lead on annual budget process

· Maintain and report on regular forecasts throughout the year

· Monitor individual programme funding to ensure all spend is within budget

· Lead on annual audit and creation of statutory accounts by external accountants.

· Distinguish between Restricted and Unrestricted funding to ensure compliance is met and classification is correct

· Support and advise budget holders in matters relating to the financial management of their departments

· Provide financial input to assist with new funding bids and reports to existing funders and partners.

· Ensure appropriate systems and internal financial controls are implemented and maintained

· Responsible for some areas of governance including insurance, Companies House and Charity Commission registration

· Secretariat for the Finance and Audit Committee

· Attendance to SMT, Board and Finance and Audit Committee meetings, including production of relevant reports

· Responsible for certain policy reviews including; Finance, Expenses, Reserves

· Provide financial information and analysis to the Board, SMT and the wider staffing team as and when required

· Ensure that compliance with relevant financial legislative and regulatory requirements including the Charity SORP are met.

· Manage reporting to Companies House, the Charities Commission

· Support the overall mission of the charity and occasionally carry out other duties as required by the CEO

 

Other responsibilities

· Role model the Trust’s values and behaviours and coach individuals to do the same;

· To ensure that a positive image of Dame Kelly Holmes Trust is projected at all times;

· To contribute to other activities undertaken by Dame Kelly Holmes Trust;

· To contribute to organisational effectiveness through positive team working;

· To adhere to Dame Kelly Holmes Trust Health and Safety & Safeguarding Procedures.

Criteria (E essential/D desireable)

How evidenced/assessed (Interview/Application)

Knowledge and Experience

Knowledge of charity finance, including restricted and unrestricted funds. E/Interview/Application

Experience of managing income and expenditure across a range of income streams and budgets. E/Interview/Application

Experience supporting governance, compliance and regulatory requirements, ensuring adherence to charity and company law. E/Interview/Application

Knowledge of Xero and other IT systems including MS Excel. E/Interview/Application

Experience of producing and interpreting management accounts. E/Interview/Application

Experience of budget preparation and financial planning. E/Interview/Application

Strong analytical skills. E/Interview/Application

Accountancy Qualification (CCAB, CIPFA, CIMA, ACCA, AAT OR QBE etc). D/Interview/Application

Experience of working remotely. D/Interview/Application

Experience of producing management reports and presentation at Board and SMT meetings. D/Interview/Application

Excellent communication skills, including experience engaging with trustees, committee members and external partners.

D/Interview/Application

Flexibility to adapt to changing priorities. D/Interview

Experience of developing and implementing systems and processes including the development of finance related policies.

D/Interview/Application

Values & Mindset

Strong team player, enthusiastic about working flexibly as part of a small and dynamic team, and with partners and stakeholders. E/Interview/Application

Able to handle significant confidential material and information. E/Interview/Application

Focused on outcomes, both individual and Trust-wide; tenacious approach to problem-solving. E/Interview 

Strong sense of personal accountability and responsibility, leading by example. E/Interview

Articulate with strong presentation skills. E/Interview

Ambitious for the organisation and what it can achieve. E/Interview

Willing to travel across the country as required for the job role. E/Application

At Children’s University Trust, we believe every child deserves the opportunity to thrive through learning beyond the classroom. We’re a small, passionate team with bold ambitions to expand our impact – and we’re looking for an equally ambitious Business Development and Community Partnership Manager to lead the way.

This is more than just a development role. It's about building sustainable growth strategies, forging powerful partnerships, and shaping a future where opportunity is no longer defined by postcode or circumstance.

As our Business Development and Community Partnership Manager, you will take the lead in shaping and implementing visionary, data-driven growth strategies across three vital areas:

• Place-based memberships with schools, universities, councils’ departments, and third sector organisations.
• Individual “at home” subscriptions for children in areas without direct Children’s University provision or those who do not engage with traditional education.
• Strategic business partnerships with corporates and SMEs, securing vital funding and in-kind support.

You’ll be a key figure in our next phase of growth — identifying new opportunities, building meaningful relationships, and helping us scale our reach across the UK.

Key Responsibilities

• Drive new business activity and revenue growth across all three strategic areas.
• Build a strong, inclusive pipeline of potential members, partners, and funders.
• Manage and nurture relationships from first contact through to long-term collaboration.
• Use data and insight to shape decision-making and report progress to the board.
• Be a passionate ambassador for Children’s University at events, conferences, and online.

We’re Looking for Someone Who:

• Has a proven track record in income generation, partnerships or sales – all sector’s welcome!
• Is passionate about improving the lives of children and young people.
• Is a strategic thinker with the energy of a new business developer.
• Has the confidence to influence senior stakeholders and the empathy to build trust.
• Brings a creative, collaborative, and resilient mindset.
• Thrives in a fast-paced, flexible, remote-first environment.

Why Join Us?

• A unique chance to shape a growing national charity’s development strategy.
• A collaborative, driven team that values innovation and purpose.
• Flexible working, with one day a week in Manchester.
• An opportunity to truly change lives through education and opportunity.

If you’re excited by the chance to lead sustainable growth with purpose, and you want your work to matter, we want to hear from you.

Apply today and be part of a team creating a brighter future for children across the UK.

Join Our Dynamic Team as Head of People Services!

Are you passionate about optimising recruitment processes and driving project success? Médecins Sans Frontières (MSF) UK is seeking a dynamic and experienced Head of People Services to lead our Recruitment & Applicant Tracking System (ATS) implementation project and deliver quality customer-focused HR services.

Why You'll Love This Role:

• Impactful Projects: Drive the implementation and introduction of a new ATS; improving recruitment and onboarding processes.
• Leadership & Innovation: Lead, inspire, and develop a talented team to achieve seamless and efficient HR operations.
• Collaborative Environment: Work closely with senior leaders and stakeholders to ensure our HR services meet the needs of our diverse workforce.
• Strategic Influence: Provide valuable insights through data analysis and reporting to support decision-making at the highest levels.

Hours: 37.5 hours a week, Mon-Fri

Duration: Fixed Term Contract – 12 months 

Location: London Office Aldgate, at least two days a week (one of which is Wednesdays) 

Salary: £67,505.20-£73,505.66 per annum

JOB PURPOSE 

Reporting to the Director of People, the Head of People Services is responsible for leading the delivery of a quality and customer focused core people service to MSF UK. The post holder leads on all operational aspects of the People department (with the exception of employee relations), including all recruitment, core people and payroll processes, administration, systems, data and reporting. 

Key duties areas follows: 

• Lead, motivate and develop the People Services team towards our goal of providing a seamless and customer focused people service. 
• Encourage and develop the team’s interaction and collaboration across MSF UK to support high standards of service delivery and continuous improvement, with a focus on recruitment as the priority, ensuring that a workforce plan is in place for recruitment activity. 
• Project-manage the development and implementation of efficient, effective, customer focused end-to-end recruitment and onboarding processes for MSF UK office and hosted contracts, including the introduction of the new ATS. 
• Work with the Head of Employee Relations to update People Services’ policies and ensure people policy updates are embedded as documented procedures. 
• Lead the production of people reporting statistics; analysing information and producing draft reports for the CoDir, Remuneration Committee and Board. Ensure that the information provided enables managers and the Board to make decisions. 
• Lead the team to ensuretheefficientprovisionofpayandbenefitsadministrationtoensurepayrollaccuracy and compliance with legislation, and lead the implementation of the annual pay review and periodic salary benchmarking. 
• Lead on external relationships and ensure contracts are in place that support the effective running of the People department. Responsible for the management, renewal and procurement of external supplier contracts. 
• Ensure effective data security, DPA and FOI systems are in place and are monitored. 
• Provideaskeletonservicefornon-employeese.g.contractors,secondmentsetc. 
• Projects and continuous improvement initiatives for People Services or cross-functional, aligned to the people department plan. 

Please download the full job description and person specification below for further details.

KNOWLEDGE, SKILLS & EXPERIENCE 

1. MCIPD qualified (level 7) or an equivalent level of professional knowledge and experience gained through demonstrable significant experience working in People functions across recruitment, core people services and payroll. 
2. Evidence of skills and experience in developing and implementing efficient Recruitment and core People systems and processes that are efficient, legally compliant, represent value for money, and meet customers’ needs.
3. Process improvement methodology training and/or significant experience creating new and updating people processes and procedures. 
4. Evidence of delivering change and improvement using project management skills and techniques. 
5. Proven experience of creating a high-performance culture, leading an effective People Services team and motivating, developing and performance managing individuals. 
6. Demonstrable knowledge of best practice in People Services and relevant UK employment legislation. 
7. The ability to use data from a wide range of sources to analyse key themes and the potential impact on an organisation. 
8. Evidence of developing excellent working relationships at all levels of an organisation, instilling confidence and credibility when dealing with sensitive, challenging and difficult situations. 
9. Evidence of connecting effectively with key stakeholders, manoeuvring through organisational dynamics and influencing organisational culture. 
10. Demonstrable commitment to the principles of diversity, equity and inclusion and their practical application and integration in the work environment. 
11. Fluency in written and spoken English. 
12. Commitment to the aims and values of Médecins Sans Frontières. 
13. Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer

HOW TO APPLY  

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date. 

Incomplete applications will not be considered. 

Recruitment timetable: 

• Closing date for applications: 11 July 2025, 12:00pm (GMT) 
• First round interviews: Week commencing 21 July 2025 
• Expected Start date: 1 October 2025

Right to work in the UK 

Candidates must have the right to work in the UK. 

We look forward to receiving your application! 

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.