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Job Description: Head of Services
Reports to: Chief Executive
Location: Woking, Surrey
Hours of Work: Full time, 37.5hrs per week
Salary: £42,000 - £45,000 (DOE, pro rata)
About Us:
At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.
The Role:
We are looking for a proactive and organised Head of Services, providing full operational leadership across our Accommodation Services and Day Centre Services, ensuring safe, consistent and effective delivery across all frontline provision.
This includes:
- Direct Access Accommodation (10 beds)
- Move-on properties (14 beds)
- Day Centre Services
- Frontline staff across both services
The role holds full responsibility for day-to-day operational delivery and decision-making within services, ensuring they run safely and effectively, with only critical or strategic issues escalated to the Chief Executive.
The role also provides management oversight of property, compliance and health and safety functions delivered by the Facilities Manager and wider staff teams.
Key Responsibilities:
Service Oversight
- Provide operational leadership across both services, ensuring safe, consistent and effective delivery.
- Support and enable staff delivering day-to-day services, providing clear leadership, guidance and appropriate autonomy within agreed standards.
- Maintain service quality, structure and consistency, stepping in where required to resolve operational issues.
- Promote a collaborative, trauma-informed working culture where staff are empowered to deliver services effectively.
- Use service delivery data, client feedback and staff insight to support continuous improvement.
- Ensure accurate recording of service activity and outcomes is maintained.
Accommodation & Day Centre Services
- Provide management oversight of Direct Access Accommodation and move-on properties, ensuring safe and effective delivery.
- Ensure occupancy levels, allocations and housing processes are effectively managed by operational staff and administrative support functions.
- Maintain operational oversight of property standards, compliance systems, inspections, maintenance reporting and fire safety processes delivered by the Facilities Manager and wider staff teams.
- Ensure compliance with HMO requirements, supported housing standards and organisational procedures through monitoring and escalation where required.
- Provide leadership and support to staff responsible for housing management functions, ensuring systems are followed consistently.
Safeguarding & Risk Management
- Provide oversight of safeguarding across all services, ensuring procedures are followed consistently.
- Ensure safeguarding systems, risk assessments and incident management processes are implemented effectively.
- Monitor safeguarding activity and ensure appropriate action and escalation.
- Support staff in managing safeguarding concerns, complex needs and high-risk incidents.
- Ensure safeguarding concerns are escalated in line with organisational and statutory requirements.
Health & Safety
- Provide management oversight of health and safety across all services, ensuring safe and compliant working environments.
- Work alongside the Facilities Manager to ensure health and safety policies, risk assessments, inspections and safe systems of work are effectively implemented and maintained.
- Monitor operational health and safety activity within services, ensuring hazards, incidents and safety concerns are identified, recorded and escalated appropriately.
- Ensure safe systems of work are followed across services, including lone working procedures and site safety processes.
- Escalate serious health and safety concerns in line with organisational procedures.
Staff Leadership & Management
- Provide supportive leadership across both services, fostering a stable and positive working environment.
- Lead supervision, reflective practice and performance management conversations.
- Promote a trauma-informed approach across the team.
- Build a culture of accountability, openness and professionalism.
- Oversee recruitment, induction, training and development.
- Manage rotas and staffing levels to support service delivery and wellbeing.
- Ensure staff are supported in managing complex and challenging situations.
Reporting, Service Development & Operational Oversight
- Oversee referrals, allocations and engagement pathways across services.
- Maintain oversight of operational data, ensuring accuracy and reliability.
- Monitor service performance, demand, outcomes and operational pressures.
- Produce regular reports for the CEO covering activity, performance, risks and outcomes.
- Analyse data and feedback to identify trends and service improvement opportunities.
- Support development of effective client progression pathways.
On-Call & Operational Cover
- Participate in a Monday–Friday on-call rota.
- Respond to urgent operational incidents and staffing issues.
Professional Standards & Ways of Working
- Work in a trauma-informed, person-centred and non-judgemental way across all service delivery.
- Maintain confidentiality and comply with GDPR and organisational policies.
- Work collaboratively with partner agencies to support positive outcomes for clients
- Maintain clear and appropriate professional boundaries with clients, staff and external partners.
- Manage workload independently, prioritising competing demands effectively.
Knowledge and Skills:
Essential
- Significant experience leading frontline or community-based services delivering high‑quality, trauma‑informed emotional and practical support.
- Strong track record of supervising, developing, and supporting staff and volunteers, including performance management and professional growth.
- Demonstrable experience of safeguarding adults and/or children at risk, with confident use of safeguarding processes.
- Proven ability to oversee operational service delivery in complex or high‑pressure environments and make sound, independent decisions.
- Experience setting service aims, outcome objectives, and KPIs, and reporting performance to senior leadership, commissioners, or governance boards.
- Ability to reach, engage, and develop services for vulnerable or underserved groups.
- Experience working collaboratively with partner agencies and external stakeholders to deliver integrated support.
- Skilled in managing competing priorities while maintaining service quality and compliance.
Desirable
- Working within homelessness, supported housing or related sectors.
- Delivery of trauma-informed services.
- Involvement in service development, redesign or improvement projects
- Setting and monitoring KPIs or outcome frameworks
- Managing budgets or operational resources.
- Working with volunteers in service delivery.
Personal Attributes
- Ability to manage competing priorities under pressure.
- Resilient and confident working in complex environments.
- Commitment to supporting people experiencing homelessness.
- Positive attitude, maintains a positive attitude even in challenging situations.
- Future-orientated, has a forward-thinking perspective, anticipates future needs or issues and plans accordingly.
- Team worker, demonstrates a commitment to strong collaborative work by actively engaging with colleagues, volunteers, external partners and to be accountable for the outcome.
- Ownership, a willingness to take ownership of tasks and projects and to be accountable for the outcomes.
- Aligned with the values and mission of York Road Project.
Benefits:
- Holiday entitlement of 25 days per annum, plus bank holidays (pro-rata)
- Pension Scheme.
- Birthday day off.
- Medicash healthcare plan,
- Flexible working and hybrid working opportunities.
Please submit a covering letter along with your CV, addressed to our CEO, Cherisse Dealtry
The client requests no contact from agencies or media sales.
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Join a Values-Led Charity Making a Difference
The Frank Parkinson Yorkshire Trust is a long-established almshouse charity providing high-quality independent living accommodation for older people in Guiseley. Home to 44 residents, our attractive and well-maintained site offers more than housing – it provides a safe, supportive community where people can live independently with dignity and confidence.
We are looking for an enthusiastic and compassionate Housing Officer to join our small, dedicated team. This is an opportunity to take ownership of a varied and rewarding role, combining housing management, resident engagement, estate management, and community development.
About the Role
Reporting to the Head of Operations, you will lead the day-to-day housing management and estate services across our site. You will build positive relationships with residents, support their wellbeing and independence, ensure homes and communal areas are safe and well managed, and help create a vibrant community environment.
This is a hands-on role suited to someone who enjoys working closely with people, takes pride in delivering excellent services, and can balance resident support with professional housing management responsibilities.
Key Responsibilities
· Manage housing applications, allocations, viewings, sign-ups, and empty homes.
· Carry out regular resident visits to support wellbeing, independence, and tenancy sustainability.
· Lead day-to-day estate management activities and property inspections.
· Monitor repairs, contractors, and compliance activities to ensure high standards are maintained.
· Respond effectively to resident enquiries, concerns, complaints, and safeguarding matters.
· Maintain accurate records and support housing, health and safety, and compliance requirements.
· Organise resident events, engagement activities, and community initiatives.
· Build positive relationships with residents, families, contractors, local organisations, and partner agencies.
· Contribute to service improvements and support reporting for senior management and Trustees.
· Provide occasional support outside normal working hours in emergency situations, with time off in lieu provided.
What We’re Looking For
We are seeking someone who:
· Has experience in housing, property, community, support, or customer-focused services.
· Enjoys working directly with older people and supporting independent living.
· Has excellent communication, organisational, and problem-solving skills.
· Can work independently while contributing positively to a small team.
· Demonstrates empathy, professionalism, and sound judgement.
· Is confident managing competing priorities and maintaining accurate records.
· Understands the importance of safeguarding, health and safety, and resident wellbeing.
Why Join Us?
At The Frank Parkinson Yorkshire Trust, you’ll be part of a small organisation where your contribution is visible, valued, and genuinely makes a difference.
Apply with your CV and covering letter which demonstrates how your skills , abilities and experience match the vacancy
The client requests no contact from agencies or media sales.
Job Title: Chief Operating Officer
Contract: Permanent
Salary: £65,000 per annum
Hours per week: 35 hours
Annual Leave: 25 days plus 8 bank holidays
Role Description
The COO is the Cathedral’s principal member of staff and has responsibility for the overall operational performance and administration of the organisation, its assets and its people. Appointed by the Chapter and accountable to them through the Dean, the COO works with the Senior Leadership Team (SLT) to develop and implement strategy and policy, ensure effective governance and compliance, manage the business functions of the Cathedral and monitor its overall progress and development.
Key Responsibilities
Strategic Leadership
- Lead the development of the Cathedral’s overall strategy to reflect the Cathedral’s Vision and Values.
- Ensure the effective implementation of the Cathedral’s masterplan and successfully deliver outcomes through the effective performance management of goals and objectives.
- Secure financial sustainability, achieve growth and optimise the efficient use of resources through effective short, medium and long term planning.
Safeguarding
- Work closely with the Dean, the Cathedral Safeguarding Committee, Chapter Safeguarding Lead and the Safeguarding Officer to develop and deliver the Cathedral’s safeguarding strategy.
- Act as a role model in upholding safeguarding policies and embedding a healthy safeguarding culture across Cathedral life.
- Negotiate, implement and continually review the Service Level Agreement with the Diocesan Board of Finance and the Diocesan Safeguarding Officer.
- Ensure compliance with current safeguarding legislation and national guidance, fostering an environment where safeguarding is everyone’s responsibility.
Staff and Volunteers
- Ensure recruitment, training and HR management of staff and volunteers adhere to the Safer Recruitment policies of the Church of England and meet the needs of the Cathedral.
- Develop a workplace culture and ethos that reflects the Cathedral’s values and enables and empowers staff and volunteers.
- Act as a role model for effective people management, supporting, developing, and constructively challenging others while encouraging continuous professional development.
- Foster a collegiate, open, and collaborative environment across the Cathedral.
- Champion diversity and inclusivity within the Cathedral community, providing opportunity and support for all.
Cathedral Compliance and Operational Management
- Ensure the effective running and forward planning of Chapter and other governance committees, including compliance with the Constitution and Statutes.
- Ensure trustees and others in governance positions are properly inducted and trained including in safeguarding.
- Ensure that the Cathedral meets all legislative regulations and complies with ecclesiastical and charity laws.
- Be accountable for reporting to the Charity Commission and Companies House.
- Work with the Chief Finance Officer to ensure that the strategic plan is supported by a robust, multi-year financial plan aligned with long-term objectives.
- Work with the Visitor Experience Manager to increase income generation, establishing a growth plan with the Abbey of St Edmund, Reborn Project.
- Work with the Architect and Facilities Manager to ensure the Cathedral meets its statutory and legal obligations relating to heritage, ecclesiastical and listed buildings in its care.
- Work with the Facilities Manager to ensure the Cathedral meets its statutory and legal requirements in relation to its properties and responsibilities as a landlord.
- Ensure effective management of Health and Safety across the Cathedral ensuring compliance with statutory legislation and best practice; ensure emergency procedures are up to date.
- Ensure all data is protected and processed in full compliance with GDPR legislation.
- Ensure that the Cathedral is complies with all legal requirements, interpreting and communicating changes in compliance to the Chapter and Cathedral staff.
- Support the Church of England’s Net Zero targets and ensure the Cathedral has a plan for reducing carbon emissions; adhering to statutory requirements relating to Net Zero.
- Ensure suitable IT provision is in place, to support Cathedral operations, is secure and regularly review software and hardware requirements.
- Work with the Marketing & Communications Manager to oversee public relations, ensuring appropriate management of reputation, branding, and media activities; act as Cathedral spokesperson as appropriate.
- Review working methods, office accommodation and administration support to ensure arrangements are fit for purpose.
- Promote open and transparent ways of working throughout the administration, with effective communication and engagement at all levels.
- Oversee the effective planning and management of key projects and the implementation of delivery programmes to achieve operational and strategic objectives.
- Support the Dean in managing relationships with the 1327 Club.
- Ensure the effective management, use and future development of all the Cathedral’s assets.
- Be responsible for contingency planning, including the management of insurance, disaster recovery and salvage planning and oversee the Cathedral’s risk register.
- Develop for approval, maintain and regularly review policy and procedure documents of Chapter and ensuring they are embedded across the organisation.
- Chair staff and management meetings.
- Manage the business operations of the Cathedral in accordance with the values, standards and budgets agreed by Chapter.
- Lead, manage, motivate and empower staff and volunteer teams through effective structures, training and professional relationships.
Direct Reports
- Chief Finance Officer
- Cathedral Safeguarding Officer
- Human Resources Officer
- Visitor Experience Manager
- Volunteer Manager
- Marketing and Communications Manager
- Facilities Manager
- Shop Manager
- Pilgrims’ Kitchen Manager
Attendance Required at:
- Chapter Meetings
- Finance Committee
- Nominations Committee
- Risk, Audit and Review Committee
- Safeguarding Committee
- Health and Safety Committee
- Information Protection Group
- The Guild of St Edmund Committee
- Forum
- Annual Parochial Church Meeting (APCM)
- Enterprises Ltd Meetings
- Eco St Eds Committee
- Abbey of St Edmund, Reborn CIO
- Cathedral Administration and Finance
- Association (CAFA)conferences
Person Specification
Essential Qualities
- A proven track record of strategic leadership with successful
- delivery of projects and outcomes within an organisation of a similar size and complexity.
- Experience of working at board level or closely with boards.
- Significant leadership capability, with the ability to influence, inspire, and engage the Cathedral Community and external stakeholders.
- An empowering management style that fosters teamwork, trust and collaboration, with a strong understanding of HR best practice.
- Successful experience of leading significant change and of fostering a culture of continuous improvement and development within a complex organisational environment.
- Proven experience in managing operational performance within tight financial constraints in a complex, multi-faceted environment.
- Effective delivery of financial strategy and budget management, demonstrating strong commercial acumen.
- An understanding of safeguarding and the critical role it plays in protecting all people.
Desirable Qualities
- Previous experience as a COO or at a similar senior leadership level.
- An understanding of the complexities in managing wide-ranging cathedral operations or previous experience within a Church of England setting.
- A good understanding of best practice in charity governance.
- Experience of managing a heritage site.
- Experience working with volunteers.
- Experience in safeguarding best practice.
Knowledge and skills
- Ability to understand complex operational issues and develop creative and innovative solutions.
- Excellent written and verbal communication skills, with the confidence to share information effectively at all levels internally and externally.
- Commitment to working efficiently and effectively, utilising technology and software as appropriate.
- Ability to develop and encourage a strong team ethos among staff and volunteers.
- Strong analytical skills and sound judgment.
- Experience of managing budgets.
- Well-developed interpersonal skills, with the ability to engage comfortably with all users of the Cathedral.
Other criteria
- Empathy with the beliefs and ethos of the Christian faith.
- Comfortable working within a team of staff and clergy with a range of different skills and gifts, understanding their different roles and working patterns.
- Commitment to the Cathedral’s purpose and vision, and to taking an active role in the Cathedral’s community, mission and outreach.
- A satisfactory enhanced Disclosure and Barring Service (DBS) check is required for this post. The appointment is subject to a six-month probation period.
Additional Information
The role requires the post-holder to work occasional weekends, evenings and non-working days, as required for which time off in lieu will be given. The post-holder will undertake such other duties as may reasonably be expected. This document is accurate at time of publication but is subject to regular review and may change in line with the Cathedral’s requirements.
Closing Date: 9.00 am Monday 3 July 2026
Interviews: Wednesday 12 August 2026
It is our aim to be a centre for learning, both for the Christian faith and beyond.



The client requests no contact from agencies or media sales.
The General Assembly of Unitarian and Free Christian Churches (GA) is the central charity that supports its member congregations, ministers and societies in England, Scotland and Wales. Its purpose is to promote free and inquiring religion, through inclusive, free-thinking communities that draw on wisdom from all sources, without doctrine or dogma. Our congregations are autonomous and locally led; the GA is not a hierarchical leadership body, but one that supports and leads alongside our members.
As Britain’s religious culture and context has changed, so have Unitarian communities, and the GA is in a process of adapting to best meet these changing needs.
The purpose of this role
This is a new role, being the operational engine to strengthen the organisation at a time of change. Shifts in the wider Unitarian movement with patterns of innovation, rebuilding, and growth alongside congregational vulnerabilities and closures mean that the GA’s operational function must adapt.
This role would suit someone who is excited to manage governance, systems, and data as strategic enablers in a values-driven organisation, who can drive change while delivering operational excellence.
This is a role with real scope to shape how an organisation that is approaching its centenary works in the years ahead - including how good data, digital systems, and emerging tools can support a small team to make best use of its resources and build capacity for relational work.
The Operations Director will work closely with the Chief Officer, and will be a collaborative and proactive enabler to lead a transition to a future-fit organisation that can better serve its members and have a greater impact.
You don't need to be Unitarian or a person of faith to apply. We welcome candidates from all backgrounds and beliefs who are drawn to work within a values-led organisation.
What you’ll be doing
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Strategy & organisational development — Partner closely with the Chief Officer to shape strategy, translate priorities into action, and build the systems that make us resilient.
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Governance, legal & compliance — Serve as Company Secretary, stewarding our transition to CIO and ensuring we meet our legal and regulatory obligations with confidence.
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Financial oversight — Ensure financial management arrangements (including outsourced providers) deliver accurate, timely information and sound controls; work with the Honorary Treasurer and external accountants on budgeting, fund oversight and audit support, escalating risks and holding providers to account.
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Systems, data & digital — Lead our information infrastructure, oversee our CRM migration, and champion a culture of good data practice — including thoughtful use of AI where beneficial.
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People & HR — Line manage two team members and keep our HR and supplier relationships running smoothly, with care and clarity.
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Unitarian relationships — Nurture collaborative relationships with key Unitarian bodies from an operational perspective, including governance support for affiliated organisations.
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Events & communications — Take operational ownership of the Annual Meeting and ensure the infrastructure behind our communications is solid and reliable.
See the attached job description for more details.
What core skills and experience you’ll have
Essential:
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Senior operations leadership experience in a purpose-led or membership organisation, with a track record of building capacity through periods of organisational change.
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Experience leading complex organisational change and systems transformation, including the people dimensions of change.
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Experience managing contracted delivery of services by third parties
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Financial literacy sufficient to own management accounts, lead a budgeting process, and act as a critical friend to trustees on financial governance.
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Must be comfortable interrogating financial information and holding external providers to account; accountancy qualification not required
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Experience of leading the implementation or significant improvement of CRM, financial management, or other organisational systems — including managing migration risk
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Experience of people management, and good HR / employment practice
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Substantial experience of charity governance and compliance
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Solid working knowledge of UK charity law and Charity Commission requirements, including the ability to advise senior colleagues and trustees with confidence
Desirable:
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Experience of property or building management, including leases, tenancy relationships, and facilities oversight
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Experience of a CIO conversion or similar legal restructuring of a charity
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Familiarity with Salesforce or similar CRM platforms
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Experience of working in a faith, membership, or congregational context
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Company secretarial experience
Please note: We've listed essentials and desirables in good faith, but we know no one is the finished article. If you bring the right values, approach, and most of the experience, we would love to hear from you.
About the role
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JOB TITLE: Operations Director
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LOCATION: Central London (Essex Hall, WC2) and home-based hybrid. Minimum 2 days per week in the office.
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WORKING HOURS: Full-time 35 hours a week. Part-time applications (min. 4 days a week) considered.
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SALARY: £55,000 per annum
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START DATE: ASAP
Our benefits package includes
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30 days holiday, plus English bank holidays
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Workplace pension scheme (7% Employer contribution)
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Staff support budget for personal development and wellbeing
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Membership of financial wellbeing programme (Maji)
Apply for the position of Operations Director
Please submit a cover letter and CV via the link below to make an application.
In your cover letter, we would like to understand what it is that has drawn you to this role, what it is about the General Assembly’s work that resonates with you and what experience you have of implementing organisational change.
Please note: Applicants must have the right to work in the UK. We are unable to sponsor visa applications.
The deadline for applications is Wednesday 15th July 2026, 23:59 BST.
Our initial first stage interviews will take place on Wednesday 22nd July 2026. These interviews will be in person at our Head Office, Essex Hall, in Central London and we will reimburse travel expenses (standard class public transport).
Shortlisted candidates will then be invited to a final video interview taking place week commencing 27th July 2026.
Please keep these dates free and be aware that there will be a short notice period before each interview.
The interview process will include a prepared task, and you'll be given plenty of time in advance to work on it - we want to see your thinking, not test you under pressure.
If you need any reasonable adjustments to support you through the interview process, please just let us know - we're happy to help.
The client requests no contact from agencies or media sales.
The National Lottery Community Fund is looking for a proactive and detail-driven Facilities Officer to join our dynamic Workplace Facilities team. Based in our Birmingham office, this role offers the chance to make a real impact, not just locally, but across our network of 10 offices throughout the UK. You’ll be part of a collaborative team of seven, spread across London, Birmingham, and Newcastle, working together to ensure our spaces are safe, efficient, and welcoming. While your home base will be Birmingham, you’ll also have the opportunity to support and occasionally visit other offices. If you enjoy a varied role combining health and safety compliance, building management, environmental support and hands-on facilities support, this could be the perfect fit for you.
Key Responsibilities
- Supporting Health and Safety: Collaborate with the Health and Safety team to ensure a safe working environment for all colleagues—whether in the office, out in the community, or working from home.
- Data Management and Reporting: Collect and analyse health and safety data, identify trends, and provide insightful reports to the Facilities Manager to support continuous improvement.
- Intranet Content Management: Maintain and update the Workplace Facilities and Health & Safety intranet pages to ensure content is accurate, accessible, and relevant.
- Property Issue Resolution: Act as a point of contact for property-related concerns, liaising proactively with building managers and contractors to resolve issues efficiently.
- Sustainability Support: Assist in advancing the Fund’s commitment to achieving net zero by working closely with the Facilities Manager and Environmental officer.
- Office Environment and Support: Help ensure the Birmingham office remains a welcoming and well-maintained space by monitoring stock levels and supporting the Facilities Assistant with meeting room setups and requests.
The ideal candidate will bring passion, commitment, and enthusiasm to delivering high-quality facilities support. Strong verbal and written communication skills are essential, along with the confidence to identify and suggest improvements across both facilities operations and health and safety practices.
Previous experience in a facilities role, particularly supporting a hybrid workforce of around 800 staff, would be highly beneficial.
There will be a requirement to be in the Birmingham office at least twice a week.
Interview Details:
- Date: 29th and 30th July 2026
- Format: In Person
- Location: Birmingham
For an informal discussion about the role, please contact the recruitment team
How to apply:
Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.
Essential criteria
- Excellent organisational and problem-solving skills and ability to manage and prioritise a diverse workload.
- NEBOSH or IOSH qualified
- Ability to analyse data and produce clear and concise reports
- Ability to work as a key team player, comfortable with liaising with numerous people across different departments internally.
- Excellent communication skills both verbally and written.
Desirable criteria
- Knowledge of using and creating PowerBi dashboards to analyse data
- Positive attitude to continuous improvement and the changes required to make it happen.
- Ability to confidently engage with building managers and contractors in relation to both Facilities and environmental matters.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Finance Director
Hours of work 30 hrs / 4 days per week, permanent contract
Based Newhaven, with some hybrid working available after completing induction
Starting Salary £60K per annum pro rata
Are you an experienced senior level finance decision maker with broad cross sector knowledge, who demonstrates excellent communication skills, and wants to use your skills to support a community facing organisation? If so, we would welcome your interest and application!
You will be a qualified accountant, with an understanding of the complexities of working within the 3rd sector funding framework. With responsibility for providing expert strategic financial advice and professional input right across the organisation, you will ensure the finances of the Charity run smoothly and efficiently. You will consider the wider internal and external factors presented to you by our internal knowledge experts alongside the financial position in order to support the delivery of the services and enterprises, which fulfil the organisation’s mission and values.
You will also provide effective leadership and direction of the well-regarded finance team with a person-centred approach.
Providing sound financial, contract & risk management advice and ensuring compliance with legal, statutory and audit requirements, you will contribute to the strategic leadership of the charity as an active member of our Senior Management Team.
We are looking for people to join our team who have the qualities and skills we feel would most benefit our internal and external clients; professionalism, empathy, kindness and understanding. In return, we understand people want to work in a supportive environment with friendly colleagues. We offer a flexible, hybrid approach to delivery wherever possible, annual leave of 25 days per year pro rata plus bank holidays and sick pay from the start (increasing with service), additional sick pay per year for planned operations and recovery, a pension scheme, bereavement leave, and managers who are available to you… plus a day off for your birthday!
Interviews will be held in Newhaven.
Closing date: 5pm on Sunday 19th July 2026
1st stage interviews: Wednesday 29th July 2026 / 2nd stage interviews: w/c Monday 3rd August 2026
For the job description and to apply, please visit the website
Completed application forms can be sent to HR
You may think that you’re not a 100% match to what we’re looking for, but we recognise that some skills and experience may be transferable rather than an exact match. If you’re unsure about whether to apply, please do contact the HR team, and we would be happy to arrange an informal discussion with the CEO or current FD.
SCDA includes: Employability; Community Advice and Wellbeing; Community Development & Health
Registered Charity Number: 1094905
Company Limited by Guarantee: 3387617
Supporting people and communities to thrive
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Service Manager
RESPONSIBLE TO: Chief Executive Officer
HOURS OF WORK: 37 hours per week
BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN
HOLIDAYS: 28 days - including statutory holidays (pro rata)
SALARY: £34,000 per annum plus benefits
Main Duties and Responsibilities
- Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients.
- Ensure organisational standards are being met in the accommodation service across all Hope properties.
- Draw up rotas in advance for sign-off from the CEO.
- Monitor staff attendance and report absences promptly to the Management Team.
- Motivate the team through regular one to one supervisions and by modelling good practice.
- Monitor and manage team performance and progress reporting issues at the Management Team meetings.
- Identify staff training needs and submit requests to the Office Manager.
- Ensure adequate procedures are in place, policy is clear and understood by both staff and clients.
- Supervise the delivery of other services provided on site.
- Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis.
- Carry out monthly property inspections on all Hope properties.
- Work with the Office Manager to manage all Health and Safety issues.
- Assist in the recruitment and selection of staff.
- Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope’s requirements.
- Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored.
- Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe.
- Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion.
- Undertake disciplinary and grievance procedures as necessary.
- Undertake evictions if these arise.
- Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients.
- Deal with complaints from clients.
- Implement the warnings and exclusions’ policy where necessary.
- Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes.
- Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment.
- Take overall responsibility for the hostel petty cash system.
- Ensure client charges are received, recorded and received by Finance Manager.
- Identify Health and Safety issues and action in line with policy and procedures.
- Keep up to date Health and Safety records in line with regulations.
- Take overall responsibility for accurate risk assessment recordings and actions.
- Take overall responsibility for the safeguarding of accommodation service staff and clients.
- Keep up to date incident reports.
- Work in partnership with other agencies to ensure a high standard of service is delivered.
- Monitor equality and diversity, ensuring an accessible service to all clients.
- Attend case conferences, joint assessments and meetings as necessary and directed by the CEO.
- Promote the service to a wider community.
- Provide written monthly reports for management/board meetings as required by the CEO.
- Provide statistical information as required by the CEO.
- To respect the confidential nature of the work.
- To participate in appropriate training and staff development programmes.
- To promote and ensure the implementation and compliance with Hope’s policies.
- To ensure that organisational services are delivered in accordance with Hope’s equal opportunity policy.
- Meet the requirements of rota systems.
- Work closely with the Finance Manager/Deputy CEO in CEO absence.
- To be on the on-call rota and available, when on call, to be on site when required in an emergency.
Person Specification
Essential
- Experience of motivating and managing staff.
- Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail.
- Proven work experience and in-depth understanding of funding procedures, rules and regulations.
- Ability to be flexible and your skills in problem solving.
- High standard of computer literacy (Excel, Word, Outlook).
- Ability to plan, prioritise and work within agreed timeframes.
- Excellent communication, presentation and interpersonal skills.
- A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice.
- An understanding of the need and practice for confidentiality.
- Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation.
- A thorough understanding of adult safeguarding and working with vulnerable people.
- Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services.
Desirable
- An understanding of homelessness and relevant issues.
Job Types: Full-time, Permanent
Pay: £34,000per year
Benefits:
- Casual dress
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Worksop: reliably commute or plan to relocate before starting work (required)
Safeguarding
Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.
Work Location: In person
Reference ID: ServiceManager26
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SCHEME MANAGER
Are you looking for a varied, people-focused property role?
Do you want to make a real difference to a resident community?
The Trust Partnership provides management services to almshouse charities, supporting residents and ensuring high-quality property and community management. They are now seeking a dedicated and proactive Scheme Manager to oversee the day-to-day operations of a site in Southwark.
This is an excellent opportunity for someone who enjoys a hands-on, people-focused role combining property management with community support.
About you:
- Experience in housing, estate or property management
- Strong organisational and IT skills
- Confident communication skills with a professional approachable manner
- Able to work independently and manage a varied workload
- Calm, practical and resident-focused approach
About the role:
- Manage daily site operations and contractors
- Support resident wellbeing and maintain positive communication
- Ensure safety, security and high site standards
- Maintain records and support compliance and allocations
This is a varied and rewarding role where you will be responsible for ensuring the smooth running of the site, maintaining high standards of property care, and supporting resident wellbeing.
This role is subject to a DBS check.
If you feel you have the skills and experience to be successful in this role then please submit your CV and a supporting statement via the Charisma Charity Recruitment website.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law.
Please see the JD and PS for full details. For an informal and confidential discussion about the role, please contact Sandra Smith, Senior Consultant at Charisma Charity Recruitment.
- Closing date for applications: 28th July 2026
- Interview date: TBC
Applications are being reviewed on receipt and interviews will be conducted on a rolling basis, so please apply without delay to avoid disappointment.
The Trust Partnership manages charitable trusts, foundations and almshouse charities with its unique resources, helping them to be more effective



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Winchester Beacon has been supporting individuals experiencing homelessness for almost forty years. The organisation provides a safe and welcoming accommodation for up to 22 individuals, 365 days a year, 24 hours a day across 4 sites. Residents receive personalised support through regular one-to-one meetings with a Support Worker to plan steps towards positive change and independent living.
Role Description
This 0.6 part-time hybrid role of Facilities Manager is based in Winchester with some flexibility for remote work. The Facilities Manager will oversee the maintenance, safety and functionality of the organisation’s main site and off-site residences. Responsibilities include coordinating repairs and maintenance, managing contractors, ensuring compliance with health and safety regulations, and performing regular site inspections. The role also involves maintaining records, managing budgets related to facilities, and collaborating with staff and stakeholders to ensure a safe and welcoming environment.
Qualifications
- Knowledge of facilities maintenance, including performing inspections, coordinating repairs and engaging with contractors.
- Understanding of health and safety regulations and compliance requirements.
- Strong organisational and budget management skills to effectively oversee resources and documentation.
- Ability to communicate effectively with both internal teams and external stakeholders.
- Experience in managing multiple sites and troubleshooting facility-related issues is advantageous.
- Self-motivated, with the ability to work independently and in a hybrid work environment.
- A commitment to supporting individuals experiencing homelessness and knowledge of housing-related services is a plus.
To help break the cycle of homelessness by enabling people to rebuild their lives.
The client requests no contact from agencies or media sales.
Senior Finance Officer (Cash)
(HEO)
£36,000 - £39,494 (National)
plus an Accountancy Allowance of £5,000 pa (Fully Qualified) or £2,500 (Part Qualified)
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 50% of the government’s office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading ground-breaking programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern and cost-effective real estate service solutions.
Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged, and we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The responsibilities of the Senior Finance Officer (Cash) will include:
- Preparing cash flow forecasts to support cash management, and support the payment run process
- Providing cash flow reports to the Cabinet Office to support the monthly group submission to HM Treasury
- Working with the Cabinet Office Treasury team in relation to funding requests
- Supporting the payroll and staff costs recording, ad-hoc recharging and purchase to pay processes
- Supporting continuous process efficiencies and improvements across the function, delivering maximum value for the GPA and ensuring robust controls are in place
- Preparing and processing journals
- Acting as contact for external and internal auditors of cash and associated controls
- Building relationships with key staff across Finance and the business in order to maintain effectiveness.
- Working with stakeholders, especially the Property Partner, to ensure key information is provided to aid robust forecasting
Key Skills & Experience
- Good experience of accounts payable, receivable and cash management
- Strong attention to detail and ability to analyse and interpret significant amounts of financial data
- Ability to develop productive relationships and effective networks with stakeholders across government organisations
- Good experience of systems and reporting, ideally Oracle
- Good Microsoft Office skills
For more information, please apply using the link, or contact Emma Fuller at our retained search agent, Robertson Bell.
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
Director of Operations – Finance & Support Services
Dartington (& Torquay as required)
Working Hours: 37.5 hours per week, 52 weeks per year, ideally Monday-Friday 08.30-16.30
Salary: £51,663.00 - £59,597.00 per annum (DOE)
Are you a skilled operations professional with a background in finance?
We have a brand-new opportunity at Lifeworks Charity, for a Director of Operations (Finance & Support Services) to play a crucial role in our Central Support team. You will drive the sustainable growth and operational efficiency of the charity, directly contributing to our charitable impact.
You'll blend your financial expertise with your keen eye for operational oversight in this hybrid role, ensuring our resources are managed effectively to benefit the young people and families we support.
Who we are:
Since 1996, we've been empowering people with learning disabilities in Devon to achieve their dreams and build fulfilling lives. Our core values of kindness, respect, and positivity guide everything we do.
What you’ll do:
Finance
- Manage and maintain all financial aspects of the charity, including (but not limited to), budgeting, forecasting, reporting, ledgers, balance sheets, bank reconciliations, debtor accounts, cash flow management, insurances, property and procurement.
- Take a lead on the development of financial and fundraising processes and strategies.
- Manage and be the main point of contact for all aspects of ESFA and DfE funding compliance and reporting.
- Lead a small team to deliver outstanding support to the charity and act as a key financial advisor to managers across the organisation.
- Produce clear and concise monthly management accounts and provide financial insights to senior managers and the Board of Trustees.
- Working closely with external auditors, prepare and oversee our year end accounts.
Operations
- Ensure that charity governance and compliance is upheld, by contributing to record maintenance, managing registers and supporting with reviews of policies and procedures.
- Work with our external IT partners to manage our technology. You will make sure that the correct infrastructure, systems and processes are in the right place at the right time.
- Lead on IT security for the charity, implementing regular reviews to monitor compliance.
- Act as the Data Controller and manage all areas of data protection regulations, always prioritising data security.
- Develop and review charity policies as necessary, ensuring they align with best practices and legal requirements.
- Ensure compliance of Health and Safety policies, liaising with external advisors to maintain safety within the workplace.
Last but not least, we are looking for someone that is an advocate for people with learning disabilities and shares our common goal of making sure the people we support achieve their best lives with us. You may not be involved in the day-to-day work with our service users, but the work you will do is vital to the success of our charity.
What we're looking for:
You'll be a motivated and experienced professional who is passionate about making a difference. You should be:
- ACCA/CIMA/ACA part-qualified with significant experience (or fully qualified is a bonus!).
- A proven leader with the ability to inspire and develop a team.
- An expert in financial management, from budgeting to reporting.
- An excellent communicator who can clearly explain complex financial information to all audiences.
- Experienced in managing a broad portfolio, ideally including Health and Safety, IT, or facilities.
- Knowledgeable about governance frameworks and risk management.
If you are a strategic thinker with a hands-on approach and a desire to contribute to a vital cause, we would love to hear from you.
We're passionate about supporting our staff just as much as we are about supporting our service users. When you join our team, you can expect:
- An hourly rate above the Real Living Wage
- A holiday entitlement of 33 days’ holiday (inclusive of bank holidays)
- A fully funded DBS check and update service to ensure a smooth onboarding process
- Access to valuable resources including an employee assistance program to support your mental and emotional health
Building a diverse and safe team:
At Lifeworks, we're committed to fostering a workplace that reflects the diversity of our community. As a Disability Confident Employer, we actively encourage applications from individuals with disabilities who meet the job criteria, and we guarantee qualified candidates with disabilities an interview.
Lifeworks is committed to safeguarding and promoting the welfare of children, young people and adults at risk. To achieve this commitment, we will ensure the continuous development, improvement and review of robust safeguarding processes and procedures that continuously promote a culture of vigilance in respect of safeguarding within our organisation. All staff undergo Safer Recruitment checks which include pre-employment checks, reference checks, and a DBS check with Barred List checks (where applicable).
Early applications encouraged!
This vacancy is scheduled to close on the 19th of July, but may close earlier if suitable candidates are identified. So, to ensure your application is considered, ensure you apply early!
The interview format will consist of 3 parts; a formal interview assessment, a short presentation and a Q&A with staff members. If you are selected for interview, further details will be shared ahead of the above date.
Apply today and tell us why you'd be a great fit for our team.
Please note that this role was previously advertised as Operations Manager. We ask that previous applicants of this role need not reapply.
We’d appreciate no contact from agencies regarding this role. We are only accepting direct applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Main Duties:
· Housing Management, ensuring sign ups to tenancies, licencing agreements, taking payments etc.
· Carry out regular occupancy checks such as managing health and safety and ensuring correct occupancy numbers.
· Develop and maintain strong internal and external relationships.
· Attend appointments with clients where appropriate.
· Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
· Regularly review action plans and risk assessments in line with Hope’s policies and practice.
· Various administrative tasks.
Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.
What we are looking for:
· Experience of working with people of complex backgrounds, ex-offenders, people with mental health issues, substance misuse issues and challenging behaviours.
· IT Proficiency, ability to learn new software programs, basic Microsoft experience.
· Understanding of the housing and social needs of people with multiple and complex needs.
· Able to influence and negotiate positive outcomes with others.
Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.
The client requests no contact from agencies or media sales.
Job reference: NLD-002203
Salary: £18,702 rising to £19,496 after probation, for 25 hours per week
Closing date: 09/07/2026
Location: Wolsey Building
Employment type: Permanent
Hours Per Week: 25 Plus Sleep ins
Additional role requirements:
As this role is working with residents requiring extra support, you are required to have a current Enhanced DBS without Barred List check
Do you thrive on making a real difference to people’s lives every day? Can you bring empathy, organisation, and a passion for community into a role that truly matters?
We’re looking for an Extra Care Scheme Officer to join our team, supporting residents to live independently while feeling safe, connected, and supported within their community. This is a hands-on, people-focused role where no two days are the same — from tenancy management to wellbeing support, you’ll play a key part in creating a positive living environment.
This isn’t your typical housing role. It’s about more than managing tenancies — it’s about building relationships, supporting independence, and helping residents lead fulfilling lives within a vibrant scheme.
What’s in it for you….
In addition to the salary, we offer a number of benefits, including:
- High street discount schemes
- Health cash plans
- 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
- Flexible bank holidays – take them when it suits you
- Car leasing scheme
- Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.
What you’ll be doing……
- Deliver day-to-day housing and scheme management to support residents’ independence
- Monitor rent accounts and support residents to manage payments and avoid arrears
- Work closely with Adult Social Care, support providers, and external partners
- Respond to emergency calls and carry out welfare checks when needed
- Support tenancy processes including sign-ups, viewings, and compliance
- Maintain communal areas and oversee contractors to ensure a safe, clean environment
- Build strong relationships with residents, providing advice and resolving issues
- Encourage and support community engagement and social activities within the scheme
What we’re looking for:
You’ll be someone who genuinely enjoys working with people and takes pride in delivering a great service. You might already have experience in housing, care, or a customer-focused role — or be looking to bring transferable skills into a meaningful environment.
We’re particularly interested in someone who:
- Has a good understanding of housing management or experience in a similar setting
- Is confident communicating with a wide range of people, including vulnerable residents
- Can balance empathy with professionalism when handling sensitive situations
- Is organised, able to prioritise tasks, and comfortable working independently
- Has experience (or an interest) in supporting residents with tenancy, wellbeing, or financial matters
- Is comfortable using IT systems and keeping accurate records
- Is flexible and willing to be part of a 24/7 rota, including sleep-ins or waking nights if required
- Speaks Asian language (desirable)
If you have relevant qualifications (such as A-levels or equivalent) and experience in housing or a related sector, that’s great — but just as important is your attitude and commitment to making a difference.
If specific qualifications are required, please upload them with your application to demonstrate your eligibility.
At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.
Disclosure and Barring Service:
This role requires of the successful candidate to complete an enhanced DBS check. An enhanced DBS check will show any spent and unspent convictions.
So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.
Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.
The client requests no contact from agencies or media sales.
Join the Cardinal Hume Centre and use your estates expertise to help create a safe, welcoming and well-managed environment for young people, children and families facing homelessness and poverty. This is a rare opportunity to lead both the long-term stewardship of a significant Central London site and the day-to-day delivery of facilities, compliance and improvement works that directly support life-changing services.
Working closely with the CEO, Head of HR and Operations and Board of Trustees, you will shape future plans for the Centre’s estate while ensuring the building remains safe, compliant, efficient and fit for purpose. If you are a strategic and practical estates professional who wants their work to make a tangible social impact, we would like to hear from you.
What you’ll do
· Lead long-term estate planning, capital works and building improvements – you’ll support our master planning for the site
· Oversee day-to-day maintenance, facilities management and contractor performance to keep the Centre running effectively
· Take organisational responsibility for health and safety, fire safety and statutory compliance
· Manage budgets, procurement and reporting, delivering value for money while supporting excellent services
· Support sustainability and environmental improvements that strengthen the Centre for the future
What we’re looking for
· A skilled estates, facilities or property professional with strong experience in building compliance, maintenance and project delivery
· A confident communicator who can work effectively with senior leaders, trustees, contractors and colleagues across the organisation
· Someone who can balance strategic thinking with hands-on operational oversight
· A values-led individual who is motivated by the opportunity to support a charity tackling youth and family homelessness
The Centre enables families, children and young people to overcome poverty and avoid homelessness.
The client requests no contact from agencies or media sales.
Job Purpose
The weekend Hospital to Home Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.
The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Hospital to Home Outreach Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.
You will also be required to undertake community-based outreach as part of service delivery, including visiting service users in their homes both pre-and post-discharge. This includes conducting access visits, welfare checks, and providing practical support such as shopping assistance to ensure a safe and sustainable transition from hospital to home. Over the weekend you be based in the hospital, with lone working visits to client’s properties for support.
Key Tasks
-
Act as the first point of contact for all referrals over the weekend across both hospitals.
-
Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
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Enter referrals on to AUKEL’s case management system Salesforce in accordance with GDPR guidelines.
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Allocate referrals to Hospital to Home Outreach Workers using tech available Field Service App, training will be available.
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Collect feedback from service users and upload to case management system.
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Deputise for the manager at discharge planning and other meetings as required.
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Monitor the case loads of each of the Hospital to Home Outreach Worker (HHOW) to ensure they are evenly and fairly balanced.
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Work collaboratively with other agencies providing support services.
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to prevent unnecessary readmission to hospital.
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Plan and develop person centred interventions to provide short term support for people after hospital discharge.
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Deliver the front-line support services over the weekend such as:
-
Undertake home visits to service users pre- and post- discharge to support safe and timely hospital discharge.
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Provide welfare checks to monitor service users’ wellbeing during post-discharge period.
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Deliver practical, person-centred support during visits, including shopping assistance and other essential tasks to aid independent living.
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Identify and respond to risks within the home environment, escalating concerns where appropriate
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Provide occasional cover for the A/L of other Project Officers
-
Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
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Supervise, support and develop HHOWs and volunteers in your service.
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Liaise with the handyperson service about referrals and jobs for service users.
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Ensure HHOW are resourced to sign post service users to other services when the home and settle service intervention ends.
Administration
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Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
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Allocate referrals to HHOW using tech available Salesforce ‘Field Service’ App.
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Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
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Ensure service user feedback questionnaires are sent at the end of each intervention and record returns.
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Ensure admin tasks relating to service users, HHOW or general admin is carried out in a timely and efficient manner.
Quality
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Be familiar with and to implement AUKEL policies and procedures in line with our Values.
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Ensure the service is delivered in accordance line with Care Quality Commission principals.
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Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
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Respond to safeguarding or other concerns and make appropriate reports and management action
Liaison
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Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
-
Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
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Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
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Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
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Liaise with contractors to arrange deliveries and works to service user’s homes.
General
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Meet regularly with your line manager for support, supervision, and appraisal.
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Attend team and staff meetings, and other meetings as required.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
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Complete any training which is required to fulfil the role.
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Carry out the duties of the post in accordance with AUKEL policies and procedures including Equal Opportunities, Mental Capacity, Deprivation of Liberty, Food Hygiene, Health & Safety, Confidentiality, Complaints, GDPR (General Data Protection Regulation), Safeguarding Vulnerable Adults etc.
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Work within AUKEL’s expectations of professional boundaries and confidentiality
Functional Links
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The Hospital to Home Project Officer is supervised directly by the Hospital to Home Manager.
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Close working with NHS health & social care professionals.
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Close working with AUKEL internal departments e.g. Finance Team, Information and Advice, Befriending services, Community services, and our Handyperson services.
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Close working with external partner agencies e.g. Food Banks, Age UK Redbridge, Barking & Havering, and Age UK Waltham Forest.