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Are you an experienced operational leader who thrives on making organisations run brilliantly behind the scenes?
Southwark Charities is entering an exciting new chapter. With a £100m property portfolio, a growing grant programme and the development of 64 new almshouses, we're looking for an exceptional Head of Resources to lead the systems and processes that keep our charity strong.
Reporting to the CEO, you'll oversee finance, HR, IT, governance, property compliance, contracts and organisational systems, ensuring the charity operates efficiently, remains compliant and is well positioned for future growth. You'll work in a small, dedicated team while working closely with colleagues to deliver outstanding services for older people across Southwark.
This is a hands-on role for someone who enjoys improving processes, managing change and finding practical solutions. You'll bring experience in operations, finance or corporate services, excellent organisational skills and the confidence to work across multiple disciplines.
If you're looking for a varied senior role where your expertise will have a direct impact on people's lives and the future of a respected historic charity, we'd love to hear from you.
The client requests no contact from agencies or media sales.
This vital role within the Landmark Trust’s fundraising team focuses on delivering excellent supporter engagement across the Landmark Friends, Lundy Friends and Marisco Club supporter schemes. You will manage the day-to-day administration of these groups with the highest standards of supporter care and deliver a programme of small events and communications to engage and retain these supporters. Working closely with the Development Manager (Patrons) and other colleagues in Development, you will also support the delivery of events for the Landmark Patrons, and other supporters as needed.
We are looking for someone who takes pride in giving high-quality customer service, with strong communication skills and a keen attention to detail. You will be comfortable speaking to supporters on the phone and at in-person at events, drafting personalised letters and emails, and managing various administrative tasks. While fundraising experience isn’t essential, you will bring experience of a customer-facing or supporter-focused role, excellent organisational skills and, ideally, of working with databases. An interest in the charity sector, and heritage in particular, would be an advantage.
This is a varied and hands-on role, ideal for someone looking to develop a career in fundraising and supporter engagement within a unique heritage organisation.
MAIN DUTIES AND RESPONSIBILITIES
Supporter engagement, stewardship and recruitment
Event coordination and delivery
Data management and administration
Communications
General
The client requests no contact from agencies or media sales.
Are you a highly organised brand and creative professional who knows how to write a great brief and turn it into high-quality work? Do you enjoy bringing together colleagues, designers and suppliers to deliver creative projects that strengthen a brand and engage audiences?
The Royal College of Radiologists is looking for a talented Brand and Creative Officer to help bring our brand to life. Working closely with our Brand Manager and colleagues across the organisation, you'll play a key role in ensuring everything we produce reflects our values, strengthens our reputation, and engages our members and stakeholders.
This is an exciting opportunity for someone who combines creative thinking with strong project management and stakeholder management skills. You’ll be comfortable creating assets when needed, but just as importantly you’ll know how to write a creative brief, coordinate teams and keep projects moving from brief to deliver.
What you'll do:
What you'll need:
At the RCR, you'll be part of a collaborative and purpose-driven organisation that works to improve patient care and support excellence in clinical radiology and oncology. You'll have the opportunity to shape and strengthen a respected national brand while developing your skills within a supportive and ambitious team.
Ready to make an impact? We'd love to hear from you. Apply today and help us bring the RCR brand to life.
When you join us:
Office & Property Compliance Administrator
Part-time permanent – Initially 3 days (21 hours) pw/ (0.6 FTE) subject to review after 6 months
£30,000 FTE (£18,000 for 0.6 FTE)
Office base Liverpool Street/Moorgate – Commonweal operates a flexible hybrid working policy requiring staff to attend the office base at least 2 days per week, one of which is our Tuesday anchor day when all staff are in the office.
Commonweal is an independent charity, with a small core staff team of 9, overseen by a voluntary Board of Trustees, working to investigate, pilot and champion housing based solutions to social injustice. Using our charitable resources, we provide experts and partner organisations with the opportunity to trial and test new approaches designed to enhance housing equality and justice. Independently evaluating each of our projects we share our experiences, using this learning to inspire new thinking. Through the replication of what works and the lessons from what doesn’t, we influence changes in policy and practice. In addition, we commission other research identifying and spotlighting new areas of housing injustice.
Commonweal owns a small portfolio of properties that are leased to our project partners – charities, housing and support organisations delivering services to people experiencing housing injustice. This role will be central to ensuring that we fulfil our responsibilities as a property owner and that our partners and managing agents meet their property and compliance obligations.
You will maintain oversight of key property compliance requirements, ensuring certificates, inspections and other documentation are in place and up to date, proactively following up outstanding actions and escalating issues where necessary. Working closely with our managing agents, retained surveyor, contractors and project partners, you will help ensure we have an accurate and up-to-date picture of our properties, including repairs and planned works, void properties and those being prepared for occupation.
Commonweal also periodically buys and sells properties as new projects begin and others come to an end. You will provide administrative coordination for these processes, liaising with estate agents, solicitors and other professional advisers and helping to keep actions and deadlines on track.
Alongside our property portfolio, the Office & Property Compliance Administrator will coordinate and deliver the core administration that underpins Commonweal's work. This varied role brings together governance and Board administration, property and compliance coordination, and oversight of our office systems and environment.
You will:
We are looking for someone with:
Previous knowledge of property compliance requirements would be an advantage, but we are equally interested in candidates with strong transferable administrative and coordination skills and the ability to develop their property knowledge.
This is a varied and important role at the heart of Commonweal, helping to ensure that our properties, governance and organisational systems are well managed, accurate and compliant, and that colleagues and Trustees have the reliable information they need.
Closing date 22nd September 2026
Interviews will be held w/c 28th September in person at our London office.
Please ensure your covering letter is tailored to this specific role and describe how you meet the person specification (attached) and include your relevant experience.
An independent housing based social justice and action learning charity helping expert organisations to find 'housing solutions to social injustice'
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Being part of this essential service is rewarding and positively life-changing for everyone involved. If you are a values-driven person and are looking for a new challenge with a progressive organisation, then we would love to hear from you.
Our multiple on-site Learning Disability Supported Living teams provide 24-hour support in a variety of locations across Oldham. We offer bespoke packages to people with a learning and/or physical disability and enduring mental health problems either in a small, shared home or a larger property where residents live within self-contained accommodation. We work with individuals in a person-centred way, enabling them to maintain a safe and healthy lifestyle.
We are looking for caring, creative, energetic people to join our team. People with integrity and a drive to learn and further their own capabilities, contributing in turn to an outstanding service delivered alongside their colleagues.
Supporting people to get the most out of life



The client requests no contact from agencies or media sales.
Self-Employed Associate - Building Surveyor
Based in the Midlands & North of England
Key details
About the Ethical Property Foundation
The Ethical Property Foundation is the UK’s only dedicated property advice charity for the voluntary sector. We provide expert, independent property advice and education to more than 900 organisations each year.
We are seeking experienced self-employed Chartered Building Surveyors to join our team and lead project based opportunities, typical surveys include:
The role
We’re seeking Chartered Building Surveyors (or equivalent) with:
You’ll need excellent communication skills to engage and empower our clients—many of whom support vulnerable people in challenging circumstances—and the ability to investigate, analyse, and propose practical property solutions.
Our Associate Property Advisers work flexibly from home, with occasional client site visits across England, Wales, and Scotland. Charitable rates for reports and surveys usually at 50% to 60% of market value.
Skills and experience
· educated to degree level or with equivalent academic or employment experience
· Chartered Surveyor or equivalent professional qualification
· minimum of fifteen years’ experience
· experience of providing advice, including by phone / email
· experience of communicating a technical subject to the lay person
· experience of residential and commercial property sectors
· a proven track record in the delivery of high-quality outputs
· knowledge or experience of building surveys from a charity perspective
· experience of working as a consultant
· interest in, and appreciation of, ethical considerations relating to property
· experience of working in a small team
· excellent written and spoken communication skills and computer literate
What we offer
Our clients support a diverse range of causes and manage every type of property imaginable. In the past year, we’ve advised on office buildings, church premises, oast houses, former schools, libraries, theatres, fields, industrial units, and more.
You’ll be part of a team of extraordinary senior property professionals who share a passion for making a positive impact.
Deadline for Applications:
Thursday 1st October with Interviews being held remotely on Teams on Thursday 15th October.
Your covering letter should explain:
The Ethical Property Foundation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Mission To deliver high quality education and support, enabling voluntary organisations in England and Wales to manage their premises sustainably.
The client requests no contact from agencies or media sales.
Self-Employed Associate – General Practice Surveyor
Based in the Midlands & North of England
Key details
About the Ethical Property Foundation
The Ethical Property Foundation is the UK’s only dedicated property advice charity for the voluntary sector. We provide expert, independent property advice and education to more than 900 organisations each year.
We are seeking an experienced self-employed Chartered Surveyor to join our team and lead development and project management work.
The role
We’re seeking Chartered General Practice Surveyors with experience in:
You’ll need excellent communication skills to engage and empower our clients—many of whom support vulnerable people in challenging circumstances—and the ability to investigate, analyse, and propose practical property solutions.
Skills and experience
· educated to degree level or with equivalent academic or employment experience
· Chartered Surveyor or equivalent professional qualification
· minimum of fifteen years’ experience
· experience of providing advice, including by phone / email
· experience of communicating a technical subject to the lay person
· experience of residential and commercial property sectors
· a proven track record in the delivery of high-quality outputs
· knowledge or experience of building surveys from a charity perspective
· experience of working as a consultant
· interest in, and appreciation of, ethical considerations relating to property
· experience of working in a small team
· excellent written and spoken communication skills and computer literate
What we offer
Our clients support a diverse range of causes and manage every type of property imaginable. In the past year, we’ve advised on office buildings, church premises, oast houses, former schools, libraries, theatres, fields, industrial units, and more.
You’ll be part of a team of extraordinary senior property professionals who share a passion for making a positive impact.
Deadline for Applications:
Thursday 1st October with interviews being held remotely on Teams on Thursday 15th October.
Your covering letter should explain:
Mission To deliver high quality education and support, enabling voluntary organisations in England and Wales to manage their premises sustainably.
The client requests no contact from agencies or media sales.
Self-Employed Associate – National Project Manager
Key details
About the Ethical Property Foundation
The Ethical Property Foundation is the UK’s only dedicated property advice charity for the voluntary sector. We provide expert, independent property advice and education to more than 900 organisations each year.
We are seeking an experienced self-employed Chartered Surveyor to join our team and lead development and project management work.
The role
As Associate – National Project Manager, you will lead development projects from inception to completion, provide strategic advice to clients and oversee project teams and consultants.
This role would suit an experienced Chartered Surveyor with strong project management expertise, commercial awareness and a proven record of delivering development projects.
Skills and experience
You will have:
What we offer
Deadline for Applications:
Thursday 1st October with Interviews being held remotely on Teams on Thursday 15th October.
Your covering letter should explain:
The Ethical Property Foundation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.
Mission To deliver high quality education and support, enabling voluntary organisations in England and Wales to manage their premises sustainably.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role: Housing Officer
Salary: £28,935 per year
Hours: 37.5 hours per week
Contract type: Permanent
Location: Covering Somerset, B&NES and North Somerset
Additional information:
Please note, this role involves travel across the South West, including Somerset, B&NES, and North Somerset. As travel is a regular part of the role, please note that mileage and other travel expenses can be claimed back.
About Alongside:
Alongside is the new name for Julian House.
We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
About the Role:
As a Housing Officer within our CAS3 (Community Accommodation Service Tier 3) project, you’ll be at the heart of supporting individuals leaving prison who might otherwise have nowhere to go. This is your chance to change lives every single day by providing safe, stable temporary accommodation at a crucial turning point in someone’s journey.
You’ll manage a dynamic caseload across the Southwest, working directly with people on probation as they transition back into the community. From helping someone settle into their temporary home to empowering them to build the skills and confidence they need to move on successfully; your support will be essential. No two days are the same — and every day is an opportunity to make a meaningful difference.
Responsibilities include:
Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.
You can view the full job description by clicking here.
Qualifications / Requirements:
There are many great reasons to join our team!
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England.
Reporting to: Principal
Line managing: Site Manager, Professional Services team (Student Recruitment and Communications Manager and Office staff), IT Manager
Key Relationships: Senior Management Team, Head of Access to Learning, the Chair and Trustees of the City & Guilds of London Art School, Chair and Trustees of the City and Guilds Art School Property Trust
Main purpose of role:
The Director of Operations is an important, senior role at the Art School, responsible for supporting the Principal in the delivery of the Strategic Vision and to monitor the progress of its objectives. They are responsible for the efficient and effective management of internal resources and stakeholders, and will act as the deputy to the Principal in all matters excluding academic. They will also contribute to the oversight of recruitment of students and staff.
The Director of Operations provides vision and professional leadership of registry, professional services, IT, admissions, as well as the management of compliance, HR, and the Art School’s technical tutors. They have some oversight of marketing inasfar as it relates to recruitment. The Director of Operations is the key liaison with the Property Trust, which is the official landlord for the Art School and the governing body that oversees the main buildings at our site in Kennington. They are the lead person, responsible for the OfS return and so it is anticipated that the successful candidate would have a level of quality assurance experience and familiarity with policy oversight.
The Art School is an independent educational charity with approximately 300 students and 100 members of staff. The Art School is entering a new strategic planning cycle that will see us growing our profile and portfolio; expanding our international links and external partnerships; and, deepening our civic impact on our neighborhood in Kennington and further afield.
MAIN DUTIES AND RESPONSIBILITIES
The main duties and responsibilities of the post are:
Leadership and Strategy
Compliance and Governance
Registry
Operations
External Profile and Recruitment
Additional Duties and Responsibilities
It is the duty of the post holder not to act in a prejudicial or discriminatory manner towards members of staff, students, visitors or members of the public. The post holder should also counteract such practice or behaviour in others by challenging and reporting it.
This is a description of the job as it is presently constituted. It is the Art School’s practice to periodically review job descriptions to ensure that they accurately reflect the job that is required to be performed, or to incorporate proposed reasonable changes following negotiation with the postholder.
Voids & Lettings Officer
£31,712.57 per annum
Cambridge, CB24 9ZR
Full-Time
Permanent
35 hours per week – office based - required to work each day Monday to Friday
What you’ll do
Be responsible for coordinating the voids and lettings process with Housing, Property Services, Contractors, Local Authorities, and Customers to ensure properties are relet within our clients agreed targets and with the relevant compliance/safety certification.
Be responsible for co-ordinating mutual exchange process, applications received from customers, liaising with Housing Officers and other landlords to ensure accurate decisions are made within target with the relevant compliance/safety certification received.
Make or recommend changes to make continuous improvements in service delivery, to ensure that services provided offer best value for money and comply with our clients targets and standards.
Ensure the voids, lettings and mutual exchange process meets all regulatory and audit requirements.
Provide effective, accurate and high-quality advice and information to customers making enquiries about a range of housing management issues, including housing and tenancy advice.
About You:
1. Previous experience in an administrative role preferably involving either letting, voids and mutual exchanges.
2. Previous experience of working co-operatively in partnership to deliver services.
3. Experience in contributing to change, reviewing or designing processes.
4. Competent in the use of MS Office packages (including Word, Excel, Outlook).
5. A good working knowledge of computer software applications to provide a range of technical and administrative support.
Closing Date: Midnight Wednesday 30 September 2026
Interview Date: w/c 5 October 2026
The Head of Operations will provide strategic leadership and oversight of HEY Smile Foundation’s governance arrangements, organisational systems and infrastructure, human resources and culture, and buildings and facilities. The role will ensure Smile has the people, processes, controls and resources to deliver its purpose reliably and respond confidently to future opportunities. Working closely with the CEO and senior leadership team, the postholder will translate organisational strategy into a clear operational plan, strengthen accountability and lead improvements across the charity. They will provide the CEO and trustees with timely information, assurance and practical recommendations on operational performance, capacity and risk.
This is a senior leadership role combining strategic oversight with the ability to secure delivery through colleagues, managers and specialist providers. The postholder will establish clear responsibilities, standards and reporting, intervening directly where necessary and building capacity so that routine delivery does not depend on the CEO.
Closing date : Saturday 30th October
Application sift : Monday 2nd November
In person Interviews: Tuesday 10th November
Please submit your up to date CV and a cover letter outlining why your suited for the role and how you meet the essential criteria.
Application without a CV & cover letter will automatically be rejected.
Smile Foundation is a Yorkshire-based infrastructure charity working to strengthen charities and communities.



The client requests no contact from agencies or media sales.
The Vacancy
This exciting role combines supporting the management of Methodist historic places of worship and other spaces across Britain with interpretation and audience development. The Methodist Heritage Officer will advocate for Methodist Heritage, contribute to delivering the Methodist Heritage Strategy 2026-2032 and work towards our historic spaces being sustainable, welcoming and engaging. For example, you will aim to develop and promote a compelling and integrated missional visitor offer with our museums, and resource the pilgrimage opportunities offered by our historic chapels.
About You
We are seeking an experienced Christian heritage professional, who is passionate about the development of Methodist Heritage and its use as a tool to deliver contemporary Christian mission. You will work with our four nationally accredited museums, but also with our many other heritage sites and historic chapels. Working with the expert volunteers in the Methodist Heritage Committee and teams at our heritage sites, as well as Connexional (national) staff team colleagues in archives, property and communications, for example, you will be someone who can ensure coordinated best practice for the Church in heritage management in relation to historic properties, advise on collection care and develop engaging interpretation and outreach.
This role has an occupational requirement to be a practicing Christian in accordance with the Equality Act 2010.
We are also open to considering remote/homeworking arrangements (salary may vary accordingly).
If you meet most of the requirements, we encourage you to apply; transferable skills and experience will also be taken into consideration.
Disclosure and Barring Service
An enhanced DBS disclosure is required for this position. The Methodist Church will cover the associated costs.
Informal Enquiries
For an informal conversation about the role, please contact Jo Hibbard, Director of Heritage & Art .
For questions or reasonable adjustments during the recruitment process, please email HR Team.
Key Dates
Closing Date for Applications: 1 October 2026
Interviews (on-site in London): 12 October 2026
Please note: We reserve the right to close this advert early if sufficient applications are received.
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
Finance Director
Hours of work 30 hrs / 4 days per week, permanent contract
Based Newhaven, with some hybrid working available after completing induction
Starting Salary £65K per annum pro rata
Sussex Community Development Association (SCDA) has been supporting people and communities to thrive for over 28 years. We deliver a range of projects, services & activities aimed at improving economic stability and opportunity, health and wellbeing, and addressing loneliness, social isolation and social cohesion. Come & join our flexible, inclusive and friendly organisation in this crucial role, and help make a difference!
Are you an experienced senior level finance decision maker with broad cross sector knowledge, who demonstrates excellent communication skills, and wants to use your skills to support a community facing organisation? If so, we would welcome your interest and application!
You will be a qualified accountant with an understanding of the complexities of working within the 3rd sector funding framework. With responsibility for providing expert strategic financial advice and professional input right across the organisation, you will ensure the finances of the Charity run smoothly and efficiently. You will consider the wider internal and external factors presented to you by our internal knowledge experts alongside the financial position to support the delivery of SCDA’s services and enterprises, and which fulfil the organisation’s mission and values.
As a manager you will also provide effective leadership, operational support and direction to the well-regarded finance team.
Providing sound financial, contract & risk management advice and ensuring compliance with legal, statutory and audit requirements, you will contribute to the strategic leadership of the charity as an active member of our Senior Management Team.
We are looking for people to join our team who have the qualities and skills we feel would most benefit our internal and external clients; professionalism, empathy, kindness and understanding. In return, we understand people want to work in a supportive environment with friendly colleagues. We offer a flexible, hybrid approach to delivery wherever possible, annual leave of 25 days per year pro rata plus bank holidays and sick pay from the start (increasing with service), additional sick pay for planned operations and recovery, a pension scheme, bereavement leave, and managers who are available to you… plus a day off for your birthday!
Interviews will be held in Newhaven.
Closing date: 5pm on Sunday 27th September 2026
1st stage interviews: Wednesday 7th October 2026 / 2nd stage interviews: Wednesday 14th October 2026
You may think that you’re not a 100% match to what we’re looking for, but we recognise that some skills and experience may be transferable rather than an exact match.If you’re unsure about whether to apply, please do contact the HR team and we would be happy to arrange an informal discussion with the CEO or HRD.
SCDA includes: Employability; Community Advice and Wellbeing; Community Development & Health
Registered Charity Number: 1094905
Company Limited by Guarantee: 3387617
Supporting people and communities to thrive
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you passionate about using your business development, marketing and fundraising skills to make a real difference? Do you have the energy and entrepreneurial flair to help our charity reach its potential?
About us
Claremont Project is an arts, mental health and wellbeing charity based in Angel, Islington, supporting mostly older adults. We support around 900 members aged from 55 to 101, many of whom face challenges with their mental or physical health, live with disabilities and first come through our doors feeling profoundly lonely and isolated. Our mission is to give people a chance to shine and to live happier, healthier and more connected lives: We nurture a welcoming and inclusive community where people in later life can flourish and feel like they matter.
We do this through:
A vibrant programme of free and low-cost classes and activities
Over 100 special events, concerts and parties each year
A low-cost psychotherapy service
A social prescription service offering personalised support to vulnerable adults
Facilitating financial support for those in hardship
With a history stretching back to 1819, Claremont is standing at a pivotal crossroads. Our 2026-2029 strategy sets our ambition to become a financially resilient organisation: A community anchor, with a diversified business model which means we can assure our members that Claremont will always be there for them.
About the role
The Business Development and Fundraising Manager will play a crucial role in delivering a key pillar of our strategy: to build Claremont’s financial strength and sustainability.
The purpose of the role is to increase Claremont’s income from hall hire, therapy room hire, office lettings and donations, so that we can strengthen our much-loved services for vulnerable people.
By tapping into unrealised revenue streams (especially from in our large and centrally located building) the Business Development and Fundraising Officer will bolster our independence and ensure that our services are not put at risk when grants come to an end.
Key relationships:
CEO
Buildings and Facilities Manager
External hirers and prospective hirers
Tenants and prospective tenants
Individual givers
Key Responsibilities
1. Business Development, Marketing and Promotion
Develop and implement marketing initiatives to increase bookings for Claremont's halls and meeting rooms.
Promote our hire spaces across online platforms (such as TagVenue and Sharesy), build new partnerships, and grow bookings through local networking and word-of-mouth.
Improve our online presence and promotional materials by creating engaging content, including photography, video tours, signage and marketing literature.
Support the marketing and promotion of office space rentals, responding to prospective tenant enquiries and assisting with the lettings process.
Monitor booking trends and recommend new opportunities to maximise bookings and income.
2. Customer Engagement and Venue Hire
Work closely with the Facilities Manager to respond promptly and professionally to enquiries about hall and room hire.
Welcome new hirers, deliver customer inductions and support them throughout the booking process.
Build strong relationships with regular customers, identifying opportunities to improve their experience and encourage repeat bookings.
Help coordinate office space lettings and provide an excellent experience for prospective and existing tenants.
Continuously review and improve the customer journey, using feedback to enhance Claremont's venue hire and lettings offer.
3. Fundraising and Individual Giving
Work with the Head of Operations to plan and deliver fundraising events, including the Claremont Exhibits Private View, Craft Fairs and new legacy programme activities.
Develop and administer processes for Gift Aid and individual donations, ensuring records are accurate and compliant.
Explore innovative ways to increase individual giving, improve donor engagement and reduce barriers to giving using digital tools.
Support the development of Claremont's legacy giving programme and wider fundraising initiatives.
4. Operational Support
Be an active member of Claremont's small team, contributing to the smooth day-to-day running of the centre.
Provide occasional front desk cover during staff absences, welcoming visitors and responding to enquiries.
Assist with setting up and packing away rooms and equipment for activities and events when required.
Support the successful delivery of centre events and activities, working flexibly to meet operational needs.
Undertake other duties appropriate to the role that contribute to Claremont's mission and objectives.
Person Specification
With energy, passion, and entrepreneurial flair, you’ll be looking to take the next step and build your skills as in business development and fundraising professional.
Essential Criteria
Experience
Experience of business development, marketing, sales, fundraising or customer engagement in the charity, public or commercial sector.
Experience of promoting services or venues and achieving measurable improvements in customer engagement and income.
Experience of providing excellent customer service and building positive relationships with a wide range of stakeholders.
Experience of organising projects from planning through to delivery.
Experience of using digital tools and technology to promote services or support customers.
Knowledge
Understanding of marketing and business development principles.
Understanding of the importance of excellent customer experience and relationship management.
Knowledge of fundraising methods, individual giving or donor stewardship, or a willingness to develop expertise in these areas.
Ability to use digital tools for marketing and bookings management, with knowledge of (or ability to teach themselves) Wordpress and video editing.
Skills and Abilities
Excellent interpersonal and communication skills, with the ability to build relationships with customers, tenants, partners, donors and colleagues.
Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
Ability to identify opportunities to increase income and improve services.
Strong written communication skills, with the ability to produce engaging promotional content and correspondence.
Ability to work independently, take initiative and solve problems creatively.
Ability to analyse information, monitor performance and make recommendations for improvement.
Flexible and willing to contribute to the wider work of the organisation, including occasional evening or weekend events where required.
Personal Attributes
Enthusiastic, proactive and self-motivated.
Friendly, approachable and committed to delivering excellent customer service.
Creative and entrepreneurial, with a willingness to generate new ideas and improve existing ways of working.
Collaborative team player who is equally comfortable working independently.
Adaptable and resilient, with a positive, can-do attitude.
Committed to the values and mission of Claremont.
Desirable Criteria
Experience
Experience of working in a charity or community organisation.
Experience of venue hire, hospitality, property lettings or facilities management.
Experience of fundraising, donor engagement or administering Gift Aid.
Experience of managing partnerships or developing new business opportunities.
Knowledge
Understanding of legacy fundraising, individual giving and Gift Aid.
Knowledge of local community organisations, businesses and networks.
Qualifications
A qualification in marketing, business, fundraising, communications or a related discipline; or equivalent relevant experience.
This job description is neither prescriptive nor totally inclusive of all the possible tasks or roles that are or may be expected of the post holder. The post holder may be from time to time called upon to undertake other tasks not explicitly stated here but which are consistent with the nature of the post and of Claremont’s work.
Deadline for applications: 5pm on Monday 28th September
Interviews: Thursday 8th and Friday 9th October
To apply, please send a CV and covering letter.
Deadline for applications: 5pm on Monday 28th September
Interviews: Thursday 8th and Friday 9th October
Claremont Project aims to enrich the lives of older adults by fostering creativity, connection, and wellbeing.
The client requests no contact from agencies or media sales.