Property services officer jobs
The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.
The Role:
Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions
reflect professionalism, empathy, and efficiency.
Key Responsibilities:
Provide a positive image of Stoll to its customers, stakeholders, and other relevant outside bodies.
Provide input to the Corporate Plan and Team Plans through participation in Organisational, Departmental and Team Meetings.
Provide appropriate ‘team’ cover in the absence of other staff as reasonably requested.
Specific Responsibilities:
- Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
- Respond promptly to resident inquiries and resolve issues efficiently and professionally.
- Cover front of House and Reception Duties, greeting all stakeholders is a professional and courteous manner.
- Coordinate maintenance and repairs to ensure properties are maintained to a high standard.
- Monitor contractor performance and follow up on incomplete or delayed works to
ensure service quality and resident satisfaction, whilst keep thing customer informed. - Manage resident move-ins and move-outs, including inspections and addressing any
defects. - Ensure accurate and thorough logs are maintained and monitored from issue inception
to satisfactory resolution. - Liaise with relevant teams to ensure all safety certificates (gas, electric, fire) and risk assessments are up to date and accessible.
- Contribute to void property turnaround by coordinating inspections, ensuring remedial works are completed quickly, and preparing properties for new tenants.
- Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
- Provide administrative support for organisational related processes.
- Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
- Use internal systems to log interactions, raise repairs, and track progress.
- Monitor trends in customer feedback and complaints to identify recurring issues and suggest service improvements.
- Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
- Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery.
Staff benefits are:
Healthcare Cash Back Plan – provided by Bupa, this scheme financially reimburses you for treatment costs (up to an annual limit) for everyday healthcare needs including dental and chiropractic treatments, physiotherapy and health screenings.
Ride to Work Scheme – providing loans for bicycles and cycling equipment through our retail partner as a tax and National Insurance free benefit through salary exchange.
Season Ticket Loans – staff can access an interest-free loan if they travel to and from work by public transport, paid back over 10 monthly instalments.
Pension – the Social Housing Pension Scheme (SHPS) is available to all employees via salary exchange. Whilst you can opt out of the pension scheme.
The client requests no contact from agencies or media sales.
Thank you!
About the role
Based in the PDT team this role will contribute towards Your Place’s overarching mission to end homelessness one person at a time and meet organisational KPI’s around outcome based contracts.
In response to an increasing proportion of residents who have been referred to us holding refugee status we are seeking to develop our supported accommodation services to meet the particular needs of this group.
This role will be responsible for developing our services to make them more accessible to our resident population who are from a migrant background. This includes:
- Developing our move on offer to residents from a migrant background including the design and delivery of move on training in particular ensuring that they have a realistic understanding of the housing market and to provide the appropriate support to enable them to maintain accommodation in future.
- The development of bespoke accommodation pathways and support to ensure that barriers that migrants face within housing market are overcome.
- To identify and liaise with reputable private sector landlords including on issues such as rent, housing standards and tenure.
- Working with Frontline Services colleagues to improve accessibility and cultural relevance of services to resident from a migrant background that promotes inclusivity and is trauma informed.
- To provide additional support to Housing Service team around Clearing House referrals where appropriate.
This post is funded by London Housing Foundation.
Salary: £32,240-£38,480 annual salary
Contract: Full-time
Hours: 37.5 hours
Location: Canning Town, London
Responsibilities
- To work with residents/tenants to develop culturally accessible resources to prepare them for a move to appropriate accommodation, including advice and support on move-on accommodation, rent deposit schemes, understanding tenancies, budgeting, accessing utilities and services, and accessing welfare/housing benefits and grants.
- Identify and liaise with landlords, building relationships to secure move on accommodation for residents. Negotiate reasonable rents and deposit/advance payments.
- Receive details of appropriate properties from landlords, view property for suitability and carry out Health & Safety check.
- Ensure that properties meet relevant standards for safe occupancy (Housing Health & Safety Rating Systems, LA Licencing).
- Identify suitable residents; prepare them and their paperwork which includes Housing Benefit, deposits, loan applications, Discretionary Housing Payments. Arranging viewings.
- Develop networks of migrant support which contributes towards this migrant move on pathway. Act as a broker to facilitate access to relevant services.
- Working in conjunction with the Resettlement Officer supporting residents into their own accommodation arranging utilities connections, supporting resident access to furniture/furnishings, moving resident or supporting to move their belongings. Liaison with landlord for access. Managing expectations of both resident and landlord. Identify and apply for grants for move on funds for residents.
- Where residents have additional support or care needs to lead and co-ordinate on finding specialist accommodation.
- Keep up to date and inform team on changes in law, local authority conditions and benefits that affect move on. Respond to changes and implement strategy.
Person specification
Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.
Experience
- Experience of housing support with people with a migrant background.
- Experience of negotiating with private landlords
- Experience of working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment.
- A current understanding of safeguarding procedures.
Skills & knowledge
- Good understanding of private rented sector accommodation and good practice in relation to move on accommodation.
- Good understanding of the challenges migrants experience within the housing market, in particular within private rented sector.
- A working knowledge of being able to support clients into supported accommodation and/or other floating support services, with a demonstrable understanding of Housing and other related legislation.
- Multi-lingual in East African languages.
Abilities
- Effective negotiation skills
- Effectively liaise with a range of service providers and agencies in order to establish or improve services for clients.
- Self-motivated and able to work under pressure, manage time effectively, prioritise tasks appropriately and produce work of a high standard.
- The ability to motivate people to move towards an appropriate level of independence and inclusion.
- An ability to adopt a person centred approach to supporting vulnerable people including being able to adapt to different cultural backgrounds of individuals.
Personal qualities
- Ability to be mobile and to travel across London to support the work with our residents.
- Able to work flexibly and at weekends if required.
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
Registered Charity
51 - 100
Our mission to solve homelessness in east London, one person at a time!
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Contract: 12 Months FTC
Salary: £40,000 – £45,000 per annum
Location: London (hybrid – 50% office based)
Closing Date: 25th November 2025
Interviews will be held w/c 25th November 2025
Early application is encouraged as we may close the role once sufficient applications have been received.
Centrepoint, the UK’s leading youth homelessness charity, is looking for a Senior Property Compliance Officer to join our Property team.
About us
We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support, and life skills in order to get them back into education, training and employment.
Together with our partners, we support over 16,000 young people each year, and we’re committed to ending youth homelessness by 2037.
About the role
As Senior Property Compliance Officer, you’ll lead Centrepoint’s approach to water hygiene and asbestos compliance across all properties, ensuring we meet and exceed statutory and best-practice standards (ACOP L8/HSG274; CAR 2012).
You’ll own the compliance framework for water and asbestos, oversee risk assessments and remedial actions, and maintain an audit-ready data trail. You’ll also play a key role in assuring compliance across other safety domains — gas, fire, electrical, and LOLER — supporting our commitment to a safety-first culture for staff and residents.
This is a senior, hands-on role with line-management responsibility for the Property Compliance Officer, as well as direct oversight of competent contractors and suppliers.
What you’ll be doing
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Leading water hygiene and asbestos compliance across Centrepoint’s property portfolio.
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Owning and maintaining policies, risk registers, and audit programmes for water and asbestos.
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Approving and assuring risk assessments, RAMS, and remedial actions.
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Managing competent contractors and suppliers, ensuring performance against KPIs.
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Providing assurance and escalation across wider compliance areas (gas, fire, electrical, LOLER, etc.).
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Producing clear and insightful KPI and compliance reports for senior forums.
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Championing a safety-first, resident-centred culture across all services.
What we’re looking for
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Proven experience leading water hygiene and asbestos compliance across a multi-site portfolio.
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In-depth knowledge of ACOP L8, HSG274, and CAR 2012.
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Competency to act as Legionella Responsible Person and/or BOHS P405 qualified for asbestos management.
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Experience managing contractors and assuring compliance performance.
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Strong planning, reporting, and stakeholder engagement skills.
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A proactive, accountable, and collaborative approach, with a focus on continuous improvement.
(Experience within the supported housing or charity sector would be advantageous but not essential.)
Why join Centrepoint?
In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:
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25 days’ annual leave per year, rising to 27 days with service
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Healthcare cash plan (covering dental, optical and alternative therapies)
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Private medical insurance
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Income protection
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Employer pension contributions of 5%
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Cycle to Work and interest-free travel loan schemes
At Centrepoint, we’re passionate about fairness and equality, and we value the rich diversity of our workforce. We welcome applications from all backgrounds and lived experiences.
Don’t miss out on this fantastic opportunity to join our Property Compliance team — click ‘Apply’ now!
The client requests no contact from agencies or media sales.
Thank you!
The West of England Baptist Network (Webnet) is seeking a Trust and Property Officer to join our friendly, relational team. This key role supports the operational and organisational effectiveness of both Webnet and the West of England Baptist Trust Company (WEBTC), helping our network of churches manage governance, legal, property, and trust matters.
The role is a permenant part-time role (15 hours per week) pattern to be agreed. £19.82 per hour (£15,460 per annum) at 15 hours per week.
You’ll play an important part in enabling WEBTC to fulfil its responsibilities as holding trustees for church properties and funds, offering practical guidance on areas such as sales, leases, and redevelopment projects. The role also involves liaising with solicitors, surveyors, and advisors, maintaining accurate records, and ensuring compliance with relevant charity and property law.
We’re looking for someone with legal or property experience, who is highly organised, professional, and motivated. A clear communicator who enjoys working collaboratively, you’ll share Webnet’s Christian ethos and values, supporting our mission to grow disciples of Jesus across the West of England.
#trust #trustofficer #trustandpropertyofficer #propertyjobrole #christiancharitytrust #legaltrust #christiantrust #trustjobrole #propertyandlegal #administration #church #trustmatters
Please apply by sending a covering letter outlining the reasons you think you ought to be considered for this role.
Applications submitted electronically to our Chair of Trustees by Friday 28th November.
Details on how to apply in the Job Description available to download.
The client requests no contact from agencies or media sales.
Thank you!
Location: St Albans, Hertfordshire, AL1 3JE -Flexible working options including Hybrid working
Salary: £42,500 up to £46,871 inclusive annual salary up to 19.7 percent employer pension contribution plus essential car user allowance
Hours: Full time, 37 hours per week
Contract: Permanent
About the role
In this role, you will oversee the implementation, management, and delivery of all electrical, fire detection, door entry, lift, CCTV, and digital TV installations with the Council’s supply partners. Responsibilities include repair, maintenance, and major projects for both existing and new Council housing installations.
About you
You will oversee projects from start to completion with minimal supervision, including budget management, preparing specifications and drawings, contract procurement, and supervising electrical works for the Council’s housing stock.
A degree in Building Surveying or equivalent work experience in a similar role is preferred with i.e. HNC/HND in Building Surveying/Construction or relevant Electrical qualification. Strong working knowledge of building defects and solutions is also required. Knowledge of housing legislation, best practices for repairs and maintenance, CDM, and Building Regulations is essential.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
• 28.5 days basic annual leave (increasing with service) bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform
Additional Information
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
Closing date for applications: 08 December 2025
Interviews scheduled for week commencing: As soon as possible
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date, and we strongly encourage you to submit your application as soon as possible.
You may also have experience in the following: Electrical Project Manager, Building Services Engineer, Electrical Contracts Manager, Housing Electrical Engineer, M&E (Mechanical & Electrical) Project Manager, Building Surveyor (Electrical / M&E), Electrical Maintenance Manager, Electrical Compliance Officer, Property Services Manager, Electrical Engineer (Local Authority / Council Housing), Asset Manager (Building Services), Electrical Installation Manager, Building Services Surveyor, Repairs and Maintenance Manager, Fire and Security Systems Manager
REF-225 143
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Harris Hill is delighted to be working with Safer Places to recruit its new Chief Executive Officer.
Safer Places is a specialist support service for individuals at risk of, fleeing from, or recovering from domestic abuse, sexual violence, and stalking. We provide a wide range of trauma-informed services to adults, children, and young people across Hertfordshire and Essex, with safe accommodation available to those in need from across the UK.
As Chief Executive, you will:
- Lead Safer Places into its next chapter. This includes enhancing the charity’s service delivery, forging new partnerships, and expanding its role as a Registered Social Landlord to better meet the evolving needs of our communities.
- Embed Safer Places’s vision across the organisation – ensuring it is understood, embraced, and translated into action at every level.
- Have an entrepreneurial mindset to leverage opportunities for the charity to grow.
- Continue to ensure that Safer Places is recognised for the quality of its services, its commitment to inclusivity, and its highly trained, compassionate staff.
If you are inspired and excited by what Safer Places does, we’d love to hear from you.
Job title: Chief Executive Officer
Salary: £85,000 - £90,000 p.a.
Location: Hertfordshire/Essex – most working hours will be spent collaborating with colleagues and partners at our offices and service sites, with flexibility for some remote work.
Employment term: Permanent / full time.
How to apply:
Please review the recruitment pack for further information about Safer Places, the CEO position and for details on how to apply.
Closing date for applications: 9am, Friday 5th December 2025
Both Safer Places and Harris Hill operate an equal opportunity policy and commit to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Thank you!
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in Skylight Oxford, Old Fire Station, 40 George Street, Oxford, OX1 2AQ
Job title: internally this role is known as Structured Coach (Landlord Liaison)
Crisis Skylight Oxford is located in the Old Fire Station in the centre of the city. Our team provide a one to one specialist housing led service to help people find and secure affordable housing. We offer person centred support and will help people with anything that will support them to end their homelessness, such as mental health and well-being, finances or finding employment.
The Old Fire Station building also accommodates a range of flexible arts spaces which are run by an independent arts company.
About the role
In this role you will carry your own caseload and be supporting people who are at risk of homelessness or experiencing homelessness into the Private Rental Sector.
You will be part of a supportive and established team who have knowledge and experience of accessing the PRS sector With a specialism in landlord liaison you will be finding, securing and maintaining the relationships we need with private and social landlords to provide a supply of good quality and affordable homes for Crisis members.
The key to success will be your ability, as part of the Crisis team, to make collaborative, consistent and persistent relationships with each person you support and have good partnership working skills.
About you
To be successful in this role you will have:
- Experience of working within a relevant sector (e.g. homelessness, mental health, drug and alcohol treatment) and have good knowledge of relevant housing, homelessness and welfare legislation
- Excellent understanding of the rental housing market local to Skylight Oxford and experience of sourcing and procuring properties including demonstratable knowledge of the legal requirements when letting a property
- Understanding of both the needs of social and private landlords and the barriers and opportunities faced by people moving out of homelessness and into housing.
- Effective negotiation skills with the ability to mediate between parties who may have different priorities and to broker agreements
You may have experience in; Homelessness, Mental health, Drug and Alcohol or the Criminal Justice System
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 30 November 2025 at 23:59
Interview date and location: Tuesday 9 December 2025, either in person at our Oxford Skylight, Old Fire Station, 40 George Street, Oxford, OX1 2AQ or online Microsoft Teams
Interview process: Competency-based interview
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose
We are looking for a proactive and organised individual ensuring that all of Ella’s premises, including the office, community hub, and safe houses, are safe, compliant, well-maintained, and a welcoming environment for staff and service users. This role combines practical facilities work with proactive oversight of supplier management and property maintenance systems.
You will play a key role in maintaining the smooth daily running of our operations, managing contractors and compliance records, and supporting Ella's growth and improvement in facilities management.
Facilities management
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Oversee the maintenance and smooth operation of Ella’s office, community hub, and supported accommodation.
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Manage supplier and contractor relationships, including procurement, tendering, and ongoing performance monitoring.
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Coordinate and oversee maintenance, repairs, and refurbishments across all properties, ensuring work is completed safely and to a high standard.
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Maintain clear records of repairs, inspections, and contracts in the central facilities log.
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Ensure the office and community hub are fully equipped, stocked, and operational, maintaining an organised and professional environment.
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Ensure accurate stock records are maintained and inventories are completed across all sites.
Property inspections and maintenance
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Conduct regular inspections of all Ella’s properties to identify and address maintenance and safety issues.
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Manage the safehouse repairs and maintenance log, ensuring timely responses and communication with caseworkers and residents.
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Carry out minor maintenance and repairs directly where appropriate (e.g. light bulbs, fixtures, storage organisation).
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Liaise with landlords and external providers on significant property issues, ensuring clear communication and accountability.
Health, safety, and compliance
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Act as the main point of contact for health and safety matters in the Operations Manager’s absence.
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Ensure that all properties comply with statutory safety and maintenance requirements, including fire safety, gas, and electrical checks.
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Support in maintaining and updating compliance documentation, certificates, and maintenance schedules.
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Conduct regular health and safety audits and risk assessments, escalating issues to the Operations Manager as needed.
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Lead or support fire drills, first aid provision, and emergency preparedness planning.
Systems and administration
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Develop and maintain efficient systems for facilities management, including logs, checklists, and compliance trackers.
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Support the Operations Manager in reviewing policies and procedures related to facilities, health and safety, and risk management.
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Coordinate staff communications about ongoing facilities work or planned maintenance.
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Oversee inventory management, purchasing, and deliveries for office and property supplies.
Team and organisational support
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Contribute to creating a trauma-informed, safe, and welcoming environment across all Ella’s spaces.
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Support the smooth running of events or community activities at the hub, ensuring facilities are ready and accessible.
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Build strong working relationships with staff, residents, and suppliers to ensure responsive and effective facilities support.
Person specification
Essential
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Excellent organisational and time management skills.
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Keen eye for detail
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Ability to put effective processes and procedures in place
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Ability to manage multiple tasks effectively and work independently.
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Strong communication skills, both written and verbal.
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Basic understanding of health and safety requirements.
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Comfortable liaising with contractors and overseeing on-site work.
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Willingness to travel locally between Ella’s office and safe homes.
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A proactive and practical approach to problem-solving.
Desirable
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Experience in facilities or property management.
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Experience working with suppliers and contractors.
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Familiarity with trauma-informed environments or working in the charity sector.
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Basic maintenance skills (e.g., DIY tasks).
More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.
Here is a summary of our main activities:
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We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
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We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
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We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.
Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.
Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks. Having a criminal record will not automatically exclude applicants.
We encourage candidates to get in touch with us if you have any questions or are thinking about whether you might be right for the job. Please email us if you would like to set up a quick call.
Registered Charity
11 - 20
Our mission is to ensure survivors of trafficking and exploitation have all they need to recover and build lives that are safe and free.
The client requests no contact from agencies or media sales.
Thank you!
Location: Bradford, Hybrid
Salary: £28,793 per annum
Permanent, 35 hours per week, Monday – Friday 9am-5pm.
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.
For a career that means more and makes a meaningful impact on society, this is the place to be.
About the role
Are you ready to go above and beyond to market our properties and onboard our customers into their new homes?
We’re looking for an Lettings Coordinator to join our team in Bradford.
As an Lettings Coordinator, your primary responsibility will be to advertise Accent’s empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team, advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly, transparently, and in line with relevant legislative and policy frameworks.
Moving into your new home should be an exciting experience so you’ll work closely with our customers, providing support with the application process, keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as you'll discuss each customer's circumstances in detail to assess their eligibility and signpost them to any support services they may need.
It's a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. You'll need to be highly organised to ensure we're speaking to the volume of customers needed to convert an empty property into a customers new home.
About you
• Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements.
• CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience.
• Proven experience building successful working relationships with external partners, particularly within the housing sector.
• Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels.
• Intermediate to advanced proficiency in MS Office applications and specific business software.
• Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.
• Strong record-keeping skills with knowledge of GDPR.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may have experience of the following: Lettings Coordinator, Lettings Officer, Housing Allocations Officer, Allocations Coordinator, Housing Coordinator, Property Lettings, Housing Officer, Voids & Lettings, Empty Homes Officer, Customer Onboarding, Tenancy Officer, Tenancy Management, etc.
REF-225 233
Thank you!
Customer Experience Director
Location: Remote
Salary: £94,671.46 per annum
Closing Date: 19 December 2025
We’re on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you’re decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service – it could be you!
We’re looking for an open minded, credible, talented leader to join our fantastic Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood related services.
We know everyone’s on a journey these days, but we’re truly on one, evolving our operating model so that despite of our size and geography, we’re connected to our customers and communities and service delivery is responsive, easy, local and personal.
You’ll be a subject matter expert in housing management and will be responsible for making sure we’re winning for our customers by listening, and ensuring teams are equipped and empowered to deliver excellent services which meet current and emerging customer needs.
Through strong change and performance management, process review, systems and policy development you’ll continue to drive customer satisfaction, trust and efficiency, ensuring our homes and communities are safe and thriving places for our customers to live.
Through your leadership, you will develop a high performing, productive culture, with high levels of accountability, ownership and autonomy where colleagues are truly engaged, encouraged and supported to be their best, with our Customer Promise at the forefront.
We’ll be honest, this role will be hard work! We always want to do better so there’s a lot to do and within a really challenging operating environment. Undoubtedly there’ll be times where you’ll be frustrated and you’ll probably try things which don’t work but you’ll be joining a strong, collaborative team, where we’ve got each other, and you’ll be encouraged to try new things, and amongst the hard work you’ll laugh and have fun; you’ll never be bored, and no two days will be the same.
The teams you’ll lead are nationally dispersed. Where you live isn’t necessarily important – it’s your expertise, customer focus, values and leadership that matters
If this role sounds like a bit of you, you think we’re going to be a great fit, and you’re ready to grab the opportunity and make it your own, come and #discoverstonewater!
Please note: Final stage interviews to be held on 17th December at our Reading office.
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.
Discover Stonewater:
Stonewater is a leading housing provider. We manage around 40,000 homes, serving 90,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
To Apply
If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.
Thank you!
Compliance Specialist
We are seeking a skilled Compliance Specialist to ensure safe, compliant and well-managed housing services for residents.
Position: Compliance Specialist
Salary: £51,000 per year
Location:Hammersmith West London/Hybrid, with mandatory office day on Tuesdays
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: Midnight, Sunday 23 November
Interview Date: Thursday 12 December
About the Role
This is a crucial position within a small, dedicated property and estates team. The Compliance Specialist will oversee all areas of property compliance across a varied housing portfolio, ensuring residents live in safe and well-maintained homes.
You will lead on risk assessments, inspections, contractor performance, reporting and statutory compliance. The role requires strong organisation, attention to detail and the confidence to work with internal stakeholders, residents and external contractors.
Key responsibilities include:
- Delivering a full compliance programme across gas, fire, electrical, water, asbestos, lifts and damp and mould
- Overseeing risk assessments, safety inspections and works orders
- Managing contractor performance, KPIs and invoice authorisation within agreed budgets
- Maintaining accurate compliance records across internal systems
• Producing reports for senior staff and board meetings - Supporting safe systems for new developments, high-rise properties and voids
- Engaging with residents to provide reassurance and information
- Responding to complaints in line with policy
About You
You are an experienced property, compliance or building safety professional who is confident managing a fast-paced workload and safety-critical processes.
Essential skills and experience:
- Up to date knowledge of health and safety legislation, including Building Safety Act 2022
- Experience in property management, construction or building maintenance at a senior level
- NEBOSH General Certificate or CIH Level 3, or working towards these with clear timescales
- Proven contractor management and project delivery
- Ability to analyse data, maintain accurate records, and produce clear reports
- Strong communication skills when dealing with residents, contractors and colleagues
- Full willingness to work on site, from the office and remotely as required
About the Organisation
You will be part of a values-led housing provider with a long-established social purpose, delivering safe, good quality and affordable homes for single women. The organisation is growing, with more than 160 new homes completing in West London and the first high-rise building coming into management in 2026. Staff work collaboratively, with shared office days on Tuesdays to support teamwork and communication.
The team is proud of its inclusive, equitable and resident-focused culture. Staff benefits include hybrid working, flexible working arrangements, generous annual leave, birthday leave, pension scheme and health and wellbeing support.
Other roles you may have experience of could include; Health and Safety Officer, Building Safety Lead, Compliance Manager, Property Compliance Officer, Asset Compliance Specialist, Housing Health and Safety Advisor. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Salary: £40,200 per annum
Location: Yorkshire including Leeds, Bradford, Wakefield, Huddersfield, Keighley and Shipley. Hybrid with travel across your patch to meet business and customer needs.
Permanent, 35 hours per week, Monday - Friday 9am to 5pm plus on call as required.
We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.
We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers - and our people.
If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.
About the role
As a Maintenance Surveyor, you’ll deliver repairs and voids maintenance services for up to 800 properties across your region, collaborating with our teams and contractors to provide our customers with high-quality, timely repairs. Your proactive approach and commitment to excellence will inspire others and make sure our property services are constantly improving.
The role is a mixture of site visits and desk-based work. You'll visit customer homes to understand their repairs needs, using your expert knowledge of the make-up of domestic buildings, HHSRS and schedule of rates to qualify repairs. You'll raise the repairs on our bespoke Housing Management System and update the customer account through to the completion of the works. You'll also uphold our Empty Homes (Voids) standard to deliver first-class quality homes in a timely manner.
In line with Awaab’s Law, you’ll play a key role in identifying and addressing hazards such as damp and mould promptly and effectively, ensuring that health-related repairs are not delayed. Your understanding of housing disrepair will be essential in ensuring compliance, protecting customer wellbeing, and reducing risk.
Through your collaboration with contractors, housing teams, and internal colleagues, you'll help improve service efficiency, enhance customer experiences, and contribute to Accent’s mission of providing quality homes and services.
About you
You should have a HNC in Building (or an equivalent qualification) or experience in maintenance and construction, an understanding of building design, building fabrics and associated lifecycles, plus a strong understanding of contract performance and budget management. You’ll have a strong customer focus, great communication skills, an ability to interpret building legislation and use operational software for property management. As you’ll be travelling around our different sites, you’ll also need a full UK driving licence and access to a vehicle.
A place to build a future
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day’s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
We’re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
You may have experience of the following: Maintenance Surveyor, Repairs Surveyor, Voids Surveyor, Building Surveyor, Property Surveyor, Housing Maintenance Surveyor, Disrepair Surveyor, Damp & Mould Surveyor, Voids & Repairs Officer, etc.
REF-225 234
Thank you!
There when it matters
Sue Ryder have an exciting opportunity at Sue Ryder to join the dedicated legal team as our fully qualified Senior Solicitor.
This role will provide expert legal advice across the charity on commercial, property, employment and contract matters, whilst ensuring compliance with regulations and data compliance and managing legal risk.
The successful appointment will evidence strong commercial experience alongside a general knowledge of other areas of law. External legal advisors will be consulted for matters of a more complex and specialist legal nature.
Working in Colchester this is a Hybrid position with 2 days in the office and 3 days working from home with flexibility around ad hoc meetings as required.
About the role:
- Providing advice on broad legal issues, including public law, commercial law, intellectual property, and charity-specific regulations to support organisational strategy
- Identifying, assessing, and managing legal and regulatory risks for the charity and managing the Legal Risk Registers
- Ensuring the organization complies with its statutory and regulatory framework.
- Liaising with external legal advisors on matters of a more complex and specialist legal nature.
- Overseeing property transactions, leases, and drafting of commercial contracts.
- Advising on employment contracts, workplace policies, and handling any related disputes.
- Protecting the charity's intellectual property, such as trademarks and copyrights.
- use initiative to analyse legal challenges, identify solutions, and make informed decisions in complex and ambiguous situations.
- High degree of analysis, problem-solving, and initiative.
- Collaborate with internal stakeholders, legal team members, and external partners to develop strategies, set priorities, and achieve legal objectives aligned with the charity's mission and goals.
- Participating in committees/project groups.
About you:
- Excellent analytical and problem-solving skills, with the ability to interpret complex legal issues
- Committed to continuous professional development and staying abreast of evolving legal trends, regulatory changes, and industry best practices to inform decision-making and drive charity success.
- Strong proficiency in navigating relevant legislation impacting retail within a charitable context.
- Good understanding of property law. Commercially astute and pragmatic with the ability to focus on charities needs to provide practical and robust advice.
- Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders and convey legal concepts to non-legal audiences.
- Demonstratable ability to manage multiple priorities, meet deadlines, and adapt to changing circumstances in a fast-paced environment.
- Demonstratable expertise in legacy management, with a proven track record of managing estate administration, legacy gifts, and charitable bequests in accordance with legal requirements and best practices.
- A general understanding of legacy management, and estate administration, legacy gifts, and charitable bequests in accordance with legal requirements and best practices.
Minimum Essential criteria:
- Qualified solicitor with experience in charity law, probate law, property law, conveyancing, employment law and tribunals, contract law, and data protection legislation.
- Data Protection Certifications such as CIPP/E, CIPM, CIPT or their equivalents from other certification bodies.
Desirable criteria:
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.
Benefits
- Company pension scheme
- 27 days holiday - rising to 33 with length of service plus bank holidays
- Enhanced maternity and paternity pay
- Enhanced sick pay
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
- Staff discount of 10% on new goods online at shop
- Structured induction programme and learning and development opportunities.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process
If you want more than just a job, we want you.
Join the team and be there when it matters.
Thank you!
At One Roof Leicester we provide accommodation and support to single adults who are homeless. We support our residents to recover, reset and rebuild their lives in a safe and stable home.
Every resident is provided with the specialist and tailored one to one support to enable them to move on into permanent homes. In their journey with us we want to ensure they can maintain their new homes and never return back to homelessness. That is why we have created this new role.
This is a really exciting opportunity for someone interested in supporting people who are homeless and the climate.
Thanks to the funding from the National Lottery Community Fund Climate Action Fund for the LEAF (Leicester Environmental Action and Future) programme we will be employing a Climate Action Officer to join our team. The role will help residents prepare for independent living by increasing awareness of the environmental and financial impacts of daily behaviours, such as energy use, diet, transport, recycling, and DIY skills. Through workshops, events, and hands-on activities, the postholder will inspire and empower residents to make positive lifestyle changes that support both personal wellbeing and the environment.
The LEAF initiative brings together De Montfort University and five local community organisations (including ORL) who are working together to increase climate awareness and action across Leicester communities.
Registered Charity
Our mission is to support single people who are homeless in Leicester, to recover, reset and rebuild their lives in a safe and stable home.
The client requests no contact from agencies or media sales.
Thank you!
Help shape a future where fewer people die by suicide
Samaritans is entering an exciting new chapter, focused on transforming how we deliver support to those in greatest need. As Assistant Director of Service Delivery (South), you’ll play a crucial leadership role in shaping our future direction, ensuring our services remain accessible, resilient, and able to make the biggest possible difference across the UK in our mission to reduce the number of lives lost to suicide.
In this pivotal new role, you’ll work alongside our incredible team of Samaritans to implement transformational change within our service delivery structure - starting with our South East Pathfinder region. You’ll help design and embed a sustainable, inclusive, and high-quality service delivery model and structure that ensures everyone who needs Samaritans’ support can access it safely, whenever and wherever they need it, because tomorrow is too late.
We’re looking for someone who:
- Brings expertise in leading complex organisational change with empathy and purpose.
- Is a collaborative and emotionally intelligent leader who can inspire, empower, and harness the contribution of our teams.
- Has experience in service design, operational leadership, and using data and evidence to drive improvement.
- Understands the importance of safeguarding, inclusion, and working with volunteers in sensitive environments.
- Has a positive approach and values human connection and collaboration.
You’ll be a key driver of innovation and resilience within our service, helping ensure that Samaritans’ life-saving work continues to reach people in their moments of greatest need.
If you’re motivated by impact, connection, and the opportunity to shape the future of our life saving listening support in the UK - we’d love to hear from you.
Full outline of the role available in the Job description file.
The contract terms:
• Permanent contract
• £70,000 - £75,000 per annum with Benefits
• Our full time hours are 35 hours per week, but we are passionate about flexible working - talk to us about your preferences. Due to the nature of our work, regular weekend working will be required with time off in lieu given.
• Hybrid working: Meeting in person and working collaboratively are things we value. This is a Home based Contract, linked to our Ewell (Surrey) office with a blend of home working and significant travel throughout the Region. The successful candidate should live within close proximity of the Region. Do get in touch with any queries about location prior to applying. Regional Map available.
About Samaritans:
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Criminal record check (DBS):
We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check with Adults and Children’s Barred Lists.
At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process.
To Apply and help Samaritans make sure fewer people die by suicide, please complete the application questions and submit your CV with a brief supporting statement. We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications will close Sunday 23rd November.
Interviews
All applicants will receive notification of the outcome of their application.
The selection process will be in two stages with virtual interviews taking place on the 4th and 5th December. Those taken through to the second stage, will be invited to attend an interview in person at our offices in Ewell on one of the 9th , 10th or 11th December 2025.
Unfortunately we may not be able to be as flexible as usual in offering an alternative date so please do hold these dates in your diary, if applying.
The client requests no contact from agencies or media sales.