Property services officer jobs

Are you ready to lead and shape the future of Dogs Trust’s estates and facilities?
We’re looking for a Head of Estates, Facilities and Safety to oversee our commercial property portfolio, including our London office. You’ll manage a dedicated team, tackle operational challenges, control costs, and ensure our properties continue to support the charity’s mission to improve the lives of dogs.

What does this role do?
As Head of Estates, Facilities and Safety, you will:

• develop and deliver a long-term commercial property strategy, working with colleagues responsible for centres and shops.
• lead health, safety, and risk management across all properties and embed risks into business continuity planning.
• oversee leases, contracts, and agreements to maximise value, minimise risk, and ensure compliance.
• manage budgets, identify cost-saving opportunities, and ensure properties support financial sustainability.
• oversee facilities management, maintenance, and development projects, including the London office.
• support sustainability initiatives to reduce environmental impact and achieve net-zero targets.

First stage interviews for this role are provisionally scheduled for week commencing 8thDecember 2025 and will take place on Teams. Second stage interviews are provisionally scheduled for 18th December 2025 at our London office.

Could this be you?
To be successful in this role, you'll need senior-level experience in property and facilities management, ideally with a RICS Certificate. You'll have strong commercial and financial acumen, be an effective communicator, and able to make strategic decisions under pressure. You'll understand building regulations, health and safety, compliance, and sustainability, and have proven leadership in developing high-performing teams across multiple sites.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Electrical Services Surveyor

Location: St Albans, Hertfordshire, AL1 3JE -Flexible working options including Hybrid working
Salary: £42,500 up to £46,871 inclusive annual salary up to 19.7 percent employer pension contribution plus essential car user allowance
Hours: Full time, 37 hours per week
Contract: Permanent

About the role

In this role, you will oversee the implementation, management, and delivery of all electrical, fire detection, door entry, lift, CCTV, and digital TV installations with the Council’s supply partners. Responsibilities include repair, maintenance, and major projects for both existing and new Council housing installations.

About you

You will oversee projects from start to completion with minimal supervision, including budget management, preparing specifications and drawings, contract procurement, and supervising electrical works for the Council’s housing stock.

A degree in Building Surveying or equivalent work experience in a similar role is preferred with i.e. HNC/HND in Building Surveying/Construction or relevant Electrical qualification. Strong working knowledge of building defects and solutions is also required. Knowledge of housing legislation, best practices for repairs and maintenance, CDM, and Building Regulations is essential.

St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.

In addition to working within a great team and a comprehensive salary you will have access to:

• 28.5 days basic annual leave (increasing with service) bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform

Additional Information

A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.

Closing date for applications: 08 December 2025

Interviews scheduled for week commencing: As soon as possible

NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date, and we strongly encourage you to submit your application as soon as possible.

You may also have experience in the following: Electrical Project Manager, Building Services Engineer, Electrical Contracts Manager, Housing Electrical Engineer, M&E (Mechanical & Electrical) Project Manager, Building Surveyor (Electrical / M&E), Electrical Maintenance Manager, Electrical Compliance Officer, Property Services Manager, Electrical Engineer (Local Authority / Council Housing), Asset Manager (Building Services), Electrical Installation Manager, Building Services Surveyor, Repairs and Maintenance Manager, Fire and Security Systems Manager

REF-225 143

Harris Hill is delighted to be working with Safer Places to recruit its new Chief Executive Officer.

Safer Places is a specialist support service for individuals at risk of, fleeing from, or recovering from domestic abuse, sexual violence, and stalking. We provide a wide range of trauma-informed services to adults, children, and young people across Hertfordshire and Essex, with safe accommodation available to those in need from across the UK.

As Chief Executive, you will:

• Lead Safer Places into its next chapter. This includes enhancing the charity’s service delivery, forging new partnerships, and expanding its role as a Registered Social Landlord to better meet the evolving needs of our communities.
• Embed Safer Places’s vision across the organisation – ensuring it is understood, embraced, and translated into action at every level.
• Have an entrepreneurial mindset to leverage opportunities for the charity to grow. 
• Continue to ensure that Safer Places is recognised for the quality of its services, its commitment to inclusivity, and its highly trained, compassionate staff.

If you are inspired and excited by what Safer Places does, we’d love to hear from you.

Job title: Chief Executive Officer

Salary: £85,000 - £90,000 p.a.

Location: Hertfordshire/Essex – most working hours will be spent collaborating with colleagues and partners at our offices and service sites, with flexibility for some remote work.

Employment term: Permanent / full time.

How to apply:

Please review the recruitment pack for further information about Safer Places, the CEO position and for details on how to apply.

Closing date for applications: 9am, Friday 5th December 2025

Safer Places is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. However, this CEO post is restricted to women applicants due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

About the role 

Based in the PDT team this role will contribute towards Your Place’s overarching mission to end homelessness one person at a time and meet organisational KPI’s around outcome based contracts.

In response to an increasing proportion of residents who have been referred to us holding refugee status we are seeking to develop our supported accommodation services to meet the particular needs of this group.

This role will be responsible for developing our services to make them more accessible to our resident population who are from a migrant background. This includes:

• Developing our move on offer to residents from a migrant background including the design and delivery of move on training in particular ensuring that they have a realistic understanding of the housing market and to provide the appropriate support to enable them to maintain accommodation in future.

• The development of bespoke accommodation pathways and support to ensure that barriers that migrants face within housing market are overcome.

• To identify and liaise with reputable private sector landlords including on issues such as rent, housing standards and tenure.

• Working with Frontline Services colleagues to improve accessibility and cultural relevance of services to resident from a migrant background that promotes inclusivity and is trauma informed.

• To provide additional support to Housing Service team around Clearing House referrals where appropriate.

This post is funded by London Housing Foundation.

Salary: £32,240-£38,480 annual salary
Contract: Full-time
Hours: 37.5 hours
Location: Canning Town, London

Responsibilities 

• To work with residents/tenants to develop culturally accessible resources to prepare them for a move to appropriate accommodation, including advice and support on move-on accommodation, rent deposit schemes, understanding tenancies, budgeting, accessing utilities and services, and accessing welfare/housing benefits and grants.

• Identify and liaise with landlords, building relationships to secure move on accommodation for residents. Negotiate reasonable rents and deposit/advance payments.

• Receive details of appropriate properties from landlords, view property for suitability and carry out Health & Safety check.

• Ensure that properties meet relevant standards for safe occupancy (Housing Health & Safety Rating Systems, LA Licencing).

• Identify suitable residents; prepare them and their paperwork which includes Housing Benefit, deposits, loan applications, Discretionary Housing Payments. Arranging viewings.

• Develop networks of migrant support which contributes towards this migrant move on pathway. Act as a broker to facilitate access to relevant services.

• Working in conjunction with the Resettlement Officer supporting residents into their own accommodation arranging utilities connections, supporting resident access to furniture/furnishings, moving resident or supporting to move their belongings. Liaison with landlord for access. Managing expectations of both resident and landlord. Identify and apply for grants for move on funds for residents.

• Where residents have additional support or care needs to lead and co-ordinate on finding specialist accommodation.

• Keep up to date and inform team on changes in law, local authority conditions and benefits that affect move on. Respond to changes and implement strategy.

Person specification

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

• Experience of housing support with people with a migrant background.
• Experience of negotiating with private landlords
• Experience of working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment.
• A current understanding of safeguarding procedures.

Skills & knowledge

• Good understanding of private rented sector accommodation and good practice in relation to move on accommodation.
• Good understanding of the challenges migrants experience within the housing market, in particular within private rented sector.
• A working knowledge of being able to support clients into supported accommodation and/or other floating support services, with a demonstrable understanding of Housing and other related legislation.
• Multi-lingual in East African languages.

Abilities

• Effective negotiation skills
• Effectively liaise with a range of service providers and agencies in order to establish or improve services for clients.
• Self-motivated and able to work under pressure, manage time effectively, prioritise tasks appropriately and produce work of a high standard.
• The ability to motivate people to move towards an appropriate level of independence and inclusion.
• An ability to adopt a person centred approach to supporting vulnerable people including being able to adapt to different cultural backgrounds of individuals.

Personal qualities

• Ability to be mobile and to travel across London to support the work with our residents.

• Able to work flexibly and at weekends if required.

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

Purpose

We are looking for a proactive and organised individual ensuring that all of Ella’s premises,  including the office, community hub, and safe houses,  are safe, compliant, well-maintained, and a welcoming environment for staff and service users. This role combines practical facilities work with proactive oversight of supplier management and property maintenance systems.

You will play a key role in maintaining the smooth daily running of our operations, managing contractors and compliance records, and supporting Ella's growth and improvement in facilities management.

Facilities management

• Oversee the maintenance and smooth operation of Ella’s office, community hub, and supported accommodation.

• Manage supplier and contractor relationships, including procurement, tendering, and ongoing performance monitoring.

• Coordinate and oversee maintenance, repairs, and refurbishments across all properties, ensuring work is completed safely and to a high standard.

• Maintain clear records of repairs, inspections, and contracts in the central facilities log.

• Ensure the office and community hub are fully equipped, stocked, and operational, maintaining an organised and professional environment.

• Ensure accurate stock records are maintained and inventories are completed across all sites.

Property inspections and maintenance

• Conduct regular inspections of all Ella’s properties to identify and address maintenance and safety issues.

• Manage the safehouse repairs and maintenance log, ensuring timely responses and communication with caseworkers and residents.

• Carry out minor maintenance and repairs directly where appropriate (e.g. light bulbs, fixtures, storage organisation).

• Liaise with landlords and external providers on significant property issues, ensuring clear communication and accountability.
   

Health, safety, and compliance

• Act as the main point of contact for health and safety matters in the Operations Manager’s absence. 

• Ensure that all properties comply with statutory safety and maintenance requirements, including fire safety, gas, and electrical checks.

• Support in maintaining and updating compliance documentation, certificates, and maintenance schedules.

• Conduct regular health and safety audits and risk assessments, escalating issues to the Operations Manager as needed.

• Lead or support fire drills, first aid provision, and emergency preparedness planning.
   

Systems and administration

• Develop and maintain efficient systems for facilities management, including logs, checklists, and compliance trackers.

• Support the Operations Manager in reviewing policies and procedures related to facilities, health and safety, and risk management.

• Coordinate staff communications about ongoing facilities work or planned maintenance.

• Oversee inventory management, purchasing, and deliveries for office and property supplies.
   

Team and organisational support

• Contribute to creating a trauma-informed, safe, and welcoming environment across all Ella’s spaces.

• Support the smooth running of events or community activities at the hub, ensuring facilities are ready and accessible.

• Build strong working relationships with staff, residents, and suppliers to ensure responsive and effective facilities support.

Person specification

Essential

• Excellent organisational and time management skills.

• Keen eye for detail 

• Ability to put effective processes and procedures in place 

• Ability to manage multiple tasks effectively and work independently.

• Strong communication skills, both written and verbal.

• Basic understanding of health and safety requirements.

• Comfortable liaising with contractors and overseeing on-site work.

• Willingness to travel locally between Ella’s office and safe homes.

• A proactive and practical approach to problem-solving.

Desirable

• Experience in facilities or property management.

• Experience working with suppliers and contractors. 

• Familiarity with trauma-informed environments or working in the charity sector.

• Basic maintenance skills (e.g., DIY tasks).

More about Ella’s 

Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks. Having a criminal record will not automatically exclude applicants. 

Young Lives vs Cancer is seeking tenders from experienced organisations to deliver housekeeping and cleaning support at Paul’s House, our Home from Home accommodation in central London. This service supports families of children and young people (aged 0–24) undergoing cancer treatment at nearby hospitals.

Contract Overview

Location: Paul’s House, 62, 64–66 Huntley Street, London, WC1E 6DD

Contract Term: 3-year term with potential extension to five years.

• Annual Value: Up to £80,000 including VAT
• Total Contract Value: Up to £240,000 including VAT
• Hours Required: 75 hours of housekeeping support per week, for 50 weeks per year.  Core hours Monday – Friday between 8am and 1pm
  

Scope of Services

The successful tenderer will:

• Deliver high-quality cleaning and housekeeping services in accordance with the supervision of the managers at the premises
• Work alongside our Accommodation Service staff
• Maintain a safe, welcoming, and caring environment for families
• Ensure compliance with health & safety and safeguarding procedures
• Provide staff who are respectful, sensitive, and supportive to families
• We take our safeguarding responsibilities seriously and have the same expectation of services we commission including safe recruitment practices. Providers will be required to have rigorous safe recruitment practices in place including that all staff have enhanced criminal record checks, complete and up to date references and comprehensive work history.

Key Dates

• Visits to Paul’s House: 9th and 10th of December 2025
• Deadline for clarification questions: 10th December 2025
• Tender deadline: 12th January 2026 (12 noon)
• Tender interview for shortlisted firms: 26th January 2026
• Inform applicants of outcome: 29th January 2026
• Target start date: 2nd March 2026

Please note that visiting Paul’s House on an agreed date is a requirement. 

Application Process

Full details can be found in the tender document.

All proposals should be submitted electronically to the email address above. Please include “ITT: Paul’s House, Housekeeping” in the subject line of your email.

Special Events Logistics Officer

Contract type: 6 months Fixed term – 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £33,233 to £34,894 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Community, Events and Education team manages and delivers a diverse portfolio of fundraising and engagement activity ranging from challenge events, our partnership with Glastonbury festival to community fundraising, our volunteer Speaker Network and education engagement. The team delivers far more than income by deepening the engagement of new and existing supporters, raising awareness of WaterAid’s work.

The Special Events team is responsible for the management and delivery of unique festivals partnerships and special events.

About the role

As our Special Events Logistics Officer you will support on operations and logistics across all of WaterAid’s festival and special events projects and work closely with the festivals project team to drive sustainable change.

In this role, you will:

• Manage, with support from the Special Events Manager – Partnerships and Operations on the delivery of all event logistics and operational plans for all our festival activity, including onsite operations, equipment management, schedules, logistics and onsite delivery.
• Manage, with support from the Special Events Manager – Partnerships and Operations, all operations and processes around merchandise and stock management at festivals.
• Develop and create risk assessments and support with incident management planning for all areas of our onsite events activity.
• Provide support on project management and delivery of other non-festival special events. 
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Experience of working on large scale events, preferably at multi-day events/festivals.
• Proven experience of event operations and delivery and logistics management.
• Experience of managing relationships with both internal and external stakeholders.
• Experience of leading or working with volunteers.
• Enthusiasm, a positive and proactive approach to work and the ability to work under own initiative and collaboratively as part of teams.

Closing date: Applications close 12:00 PM UK time on Monday 22nd December. Interviews are expected to take place week commencing 5th January.

How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

The Vacancy

Job Title: CEO YMCA Newcastle

Location: Newcastle

Salary: TBC

Weekly Hours: TBC

Reference: YMC1157145

About YMCA Newcastle
YMCA Newcastle is part of the global YMCA Movement — one of the world’s oldest and largest youth organisations — and has been empowering young people in the city for over 170 years. As an independent local charity, we deliver a diverse range of youth and community services across Newcastle, including youth work, housing and social enterprise. Our housing portfolio includes supported accommodation and outreach programmes, alongside private rented flats, managed in partnership with a local managing agent,.

Our mission is simple but powerful: to empower young people and strengthen communities so that everyone can belong, contribute and thrive.

The Role
We are seeking a visionary, compassionate and inspirational Chief Executive Officer to lead YMCA Newcastle into its next chapter. Reporting directly to the Board of Directors, the CEO will provide strategic and operational leadership, ensuring that our organisation continues to deliver high-quality, impactful services while remaining financially sustainable.

Key responsibilities include:

Leading the strategic development and operational delivery of YMCA Newcastle’s youth, housing and community services.

Managing supported housing provision.

Acting as the Ofsted Responsible Officer and ensuring full compliance with regulatory standards.

Overseeing financial management, budgeting, reporting and income generation.

Building strong partnerships with funders, local authorities, and community stakeholders.

Promoting, developing and expanding youth work provision across Newcastle – and, in time, Gateshead.

Leading and developing a multidisciplinary team, fostering a culture of inclusion, safeguarding and continuous improvement.

Managing commercial interests, including a block of 22 flats in partnership with a managing agent.

About You
You’ll be a dynamic, values-driven leader with at least five years’ senior management experience in a complex or multidisciplinary organisation. You will combine strategic vision with hands-on operational understanding and have a track record of managing services for young people and/or housing provision. Financial acumen, excellent interpersonal skills, and a commitment to equality, diversity and inclusion are essential.

Why Join Us?

Lead a historic and impactful charity with a bold vision for the future.

Work alongside a dedicated team and supportive Board committed to positive social change.

Enjoy flexible working arrangements and a collaborative, values-based culture.

Make a lasting difference to the lives of vulnerable young people across Newcastle.

YMCA Newcastle is an equal-opportunity employer and welcomes applications from all backgrounds.

Legacy Officer

These are exciting times for the Charity, and we now have an excellent opportunity for a proactive and customer-focused Legacy Officer to join the busy Legacy Administration Team.

Position: Legacy Officer

Location: Devon/Hybrid (onsite attendance currently anticipated to be 2-3 days per week)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday.

Salary: £35,373 per annum

Contract: Permanent contract starting as soon as possible

Closing Date: Sunday 21 December 2025. However, we reserve the right to close this role early if a suitable candidate is found.

Interview Date: Sidmouth centre on the 15th & 16th January 2026.

About the Role

As Legacy Officer, you will manage a proportional share of legacy cases, predominantly comprising residuary, life interest, discretionary and specific legacies, including a small proportion of those which are contentious and identifying and resolving complex case issues.

Depending on experience and any complexities and associated risk to the Charity, you will have autonomy to make decisions daily; including financial decisions associated with estate assets which include properties and investments (which are typically hundreds of thousands and on occasion millions of pounds), enhancing the Sanctuary’s reputation as a good recipient of legacies by building good relationships with professionals, Lay Executors, as well as friends and family involved in each administration. You will be supervised on more complex cases and high value legacies, to progress personal development.

About You

You will have a relevant qualification recognised by the Legacy profession; ILM Certificate in Charity Legacy Administration (CiCLA) or equivalent (STEP or ILEX) and/or significant previous experience of working in legacy administration at an equivalent level and a substantial knowledge of legacy or probate administration.

Ideally you will be proficient in the use of FirstClass 4 and commensurate knowledge of MS Office including Excel and have up to date knowledge of charity law (as it applies to charity legacies), taxes applicable to estates and probate/trust law and processes and data protection relating to charity administration.

As part of the process, you will be asked to upload your CV and Cover Letter once you click to apply.

Benefits include:

• Competitive pension.
• Life assurance
• Healthshield.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Subsidised restaurant and shop.

About the Organisation

The sanctuary is one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Junior Legacy Officer, Senior Legacy Officer, Legacy Case Officer, Legacy Administration Officer, Legacy Giving Officer, In Memory, Legacy and In Memory Officer, Legacy and In Memory Giving Officer, Gifts in Wills, Trusts and Legacies, Probate. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

At One Roof Leicester we provide accommodation and support to single adults who are homeless. We support our residents to recover, reset and rebuild their lives in a safe and stable home.

Every resident is provided with the specialist and tailored one to one support to enable them to move on into permanent homes. In their journey with us we want to ensure they can maintain their new homes and never return back to homelessness. That is why we have created this new role.

This is a really exciting opportunity for someone interested in supporting people who are homeless and the climate.

Thanks to the funding from the National Lottery Community Fund Climate Action Fund for the LEAF (Leicester Environmental Action and Future) programme we will be employing a Climate Action Officer to join our team. The role will help residents prepare for independent living by increasing awareness of the environmental and financial impacts of daily behaviours, such as energy use, diet, transport, recycling, and DIY skills. Through workshops, events, and hands-on activities, the postholder will inspire and empower residents to make positive lifestyle changes that support both personal wellbeing and the environment.

The LEAF initiative brings together De Montfort University and five local community organisations (including ORL) who are working together to increase climate awareness and action across Leicester communities.

We're looking for an organised, confident and resilient Senior Contact Centre Officer to join our Costumer Service Team located at our Head Office in Islington.

£28,500.00 - £29,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
* To receive enquiries in all formats and be the first point of contact to resolve or action/escalate accordingly.
* Support the Customer Contact Centre Service Lead in creating a "first time resolution" team culture when handling enquiries, requests and complaints; linking customers with relevant departments, duty staff and undertaking the necessary administration and monitoring.
* First time resolution of informal complaints and transfer formal complaints relating to reactive repairs in accordance with Look Ahead's policy and procedure to the Senior Complaints and Feedback Officer
* To provide details on Look Ahead's Support function for customers or external agencies to include Support Worker or scheme contact details and referral process.
* Receive and action maintenance requests for owned, managed or leased properties to include responsive repairs, void/empty property repairs, insurance, rechargeable, planned, cyclical and servicing works. Monitoring the progress of works orders to including updating, varying, and completing work orders
* Ensure repairs and voids process are updated on CX housing management system at each stage accurately and efficiently.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Approachable and open behaviour. Works as part of a group or team.
* A strong approach and commitment to providing an excellent customer service.
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
* Demonstrates significant confidence and high levels of self-esteem.
* Is respectful, articulate, and sensitive in style of communication, remaining tactful and diplomatic when dealing with difficult situations, able to maintain confidentiality.

What you'll bring:

Essential:
* Supervisory experience including inducting and training other team members.
* Ability to manage and support others with complex cases and enquiries.
* Natural problem solver and self-motivated.
* Understanding of resource management including forward planning, business continuity and rota management

Desirable:
* Knowledge of the housing / repairs and maintenance sector

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds

Pleasee full job decription on our Website

We are seeking a highly experienced and adaptable Head of Legal to join our impactful organisation

At Global Witness, we’re on a mission to shift the balance of power from the polluters profiting most from the climate emergency to the people most adversely affected.

We are an independent, global organisation of investigators and campaigners using cutting edge investigative methods. We shine a light on the financial and political systems that enable that enable corporate abuses of power that harm people and planet.

We are all determined and confident that together we can secure a better tomorrow for everyone. If you are inspired to join us as we investigate and expose abuses of power, tell the stories the world needs to hear and campaign for systemic change, we would love to hear from you.

About the role

We are seeking a highly experienced and adaptable Head of Legal to join our impactful organisation.

The Head of Legal will provide comprehensive, strategic legal advice across a wide range of organisational activities, with a primary focus on investigations and litigation advice.

As an in-house legal expert, you will manage litigation, deliver pre-publication advice, and proactively assess and mitigate legal risks, including those related to intellectual property and data protection.

You will work closely with the senior leadership team to ensure that we maintain the highest standards of corporate compliance, both nationally and internationally, while protecting and enhancing our reputation and relationships.

In addition, as part of our learning organisation, you will play a pivotal role in knowledge sharing and legal training, fostering collaboration across the organisation to ensure staff are equipped with the legal knowledge they need to thrive.

About you

This senior role requires an individual with deep expertise in editorial media law, pre-and post-publication and litigation across jurisdictions.

The ideal candidate will have experience in defamation, privacy, intellectual property especially in the context of high-profile, international campaigning and investigations. You will be a strategic thinker who can manage complex legal issues while supporting the overall mission and goals of the organisation.

You will bring senior experience which includes advising and negotiating on a range of contracts matters, as well as the flexibility to support an evolving and fast paced international and mission-driven organisation.

Working for Global Witness

Global Witness has a talented team of people worldwide with offices in London, Washington D.C. and Brussels.

We aim to be a diverse and inclusive place to work. We value new perspectives, original ideas and different ways of working. We believe that diverse views and experiences improve the way we do our work. We do our best to make our jobs accessible to all regardless of gender, ethnicity, age, disability, sexual orientation, or identity.

We offer an excellent benefits package including a competitive salary and 25 days annual leave (excl. Bank Holidays). We also offer healthcare insurance, wellbeing days and policies to support you during key life events.

We are currently in the first year of a shorter working week pilot where everyone works 30 hours Monday to Thursday, with Friday off with no impact on full time salary. We operate a hybrid working model which requires at least 2 days in the office.

How to apply

Applications should be made online and include:

• a CV
• Covering letter (no more than two pages) explaining your motivation for applying for the role, along with how you meet the knowledge and experience criteria in the person specification

The closing date for applications is 9am GMT Monday 8 December 2025.

Interview process

Preliminary interviews with be held virtually week commencing 15 December 2025.

If you have any questions relating to the role or the process or would like any adjustments made to accommodate your needs, please contact us.

Equality and diversity

We would appreciate your participation in completing our Equality and Diversity Monitoring Form.

Global Witness wants to meet the aims and commitments set out in its Diversity, Equity, and Inclusion strategy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce and candidates in encouraging equality and diversity.

A place to create moments that matter.
 
Location: Bradford, Hybrid
Salary: £28,793 per annum
Permanent, 35 hours per week, Monday – Friday 9am-5pm. 
 
Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.  
 
It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.   
 
For a career that means more and makes a meaningful impact on society, this is the place to be.  
 
About the role 
 
Are you ready to go above and beyond to market our properties and onboard our customers into their new homes?
 
We’re looking for an Lettings Coordinator to join our team in Bradford.
 
As an Lettings Coordinator, your primary responsibility will be to advertise Accent’s empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team, advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly, transparently, and in line with relevant legislative and policy frameworks.
 
Moving into your new home should be an exciting experience so you’ll work closely with our customers, providing support with the application process, keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as you'll discuss each customer's circumstances in detail to assess their eligibility and signpost them to any support services they may need.
 
It's a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. You'll need to be highly organised to ensure we're speaking to the volume of customers needed to convert an empty property into a customers new home.
 
About you  
 
• Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements.
• CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience.
• Proven experience building successful working relationships with external partners, particularly within the housing sector.
• Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels.
• Intermediate to advanced proficiency in MS Office applications and specific business software.
• Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.
• Strong record-keeping skills with knowledge of GDPR.

A place to build a future
 
We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you’ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.
 
And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.
 
If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. 
 
Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.
 
Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.
 
If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.  
 
Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may have experience of the following: Lettings Coordinator, Lettings Officer, Housing Allocations Officer, Allocations Coordinator, Housing Coordinator, Property Lettings, Housing Officer, Voids & Lettings, Empty Homes Officer, Customer Onboarding, Tenancy Officer, Tenancy Management, etc.
 
REF-225 233

Customer Experience Director

Location: Remote

Salary: £94,671.46 per annum

Closing Date: 19 December 2025

We’re on the hunt for a Customer Experience Director to lead our customer facing housing management teams. If you have a proven track record of delivery and you’re decisive, tenacious, collaborative, resilient and relentlessly passionate about great customer service – it could be you!

We’re looking for an open minded, credible, talented leader to join our fantastic Housing Senior Leadership Team with responsibility for the delivery of local housing management services including anti-social behaviour, tenancy and neighbourhood related services.

We know everyone’s on a journey these days, but we’re truly on one, evolving our operating model so that despite of our size and geography, we’re connected to our customers and communities and service delivery is responsive, easy, local and personal.

You’ll be a subject matter expert in housing management and will be responsible for making sure we’re winning for our customers by listening, and ensuring teams are equipped and empowered to deliver excellent services which meet current and emerging customer needs.

Through strong change and performance management, process review, systems and policy development you’ll continue to drive customer satisfaction, trust and efficiency, ensuring our homes and communities are safe and thriving places for our customers to live.

Through your leadership, you will develop a high performing, productive culture, with high levels of accountability, ownership and autonomy where colleagues are truly engaged, encouraged and supported to be their best, with our Customer Promise at the forefront.

We’ll be honest, this role will be hard work! We always want to do better so there’s a lot to do and within a really challenging operating environment. Undoubtedly there’ll be times where you’ll be frustrated and you’ll probably try things which don’t work but you’ll be joining a strong, collaborative team, where we’ve got each other, and you’ll be encouraged to try new things, and amongst the hard work you’ll laugh and have fun; you’ll never be bored, and no two days will be the same.

The teams you’ll lead are nationally dispersed. Where you live isn’t necessarily important – it’s your expertise, customer focus, values and leadership that matters

If this role sounds like a bit of you, you think we’re going to be a great fit, and you’re ready to grab the opportunity and make it your own, come and #discoverstonewater!

Please note: Final stage interviews to be held on 17th December at our Reading office.

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 90,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to their website to complete your application.