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Role Purpose
RISE strives for a world where people can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people, are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people, including children and young people, can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.
The Advanced Practitioner will manage a caseload of 70% which will involve direct work with service users. The post holder is also required to coach, mentor and develop staff and deliver regular workshops to enhance their skills and expertise in specific area. Additionally, there is a requirement to exercise enhanced responsibilities in relation to conducting specialist risk assessments and work with service users and families. Such responsibilities will include the ability to demonstrate enhanced levels of practice, competence/skills in areas such as direct practice with service users, children and families, multi-agency working, knowledge of organisational systems and processes and the wider social policy context.
The post holder will be required to represent RISE when meeting with external commissioners and key stakeholders, as and when required.
Key Responsibilities
Service Delivery – 70% of workload
- Engage in direct practice with service users, children and families including, where appropriate, co-working with other practitioners (to develop their skills and expertise).
- Use initiative to make decisions to ensure continuity of service delivery.
- Promote and represent RISE Mutual CIC services as required at relevant events.
- Develop excellent relationships with our customers and something like respond positively to their needs.
- Promote high standards of service delivery and lead on internal audits to ensure the quality assurance framework is adhered to.
- Liaise with statutory, voluntary and private sector organisations and participate and facilitate multi-disciplinary and inter-agency working (including involvement in case conferences and reviews). This includes prisons.
- Support the practitioners in arranging cover where there is advance warning of absence and keep the Service Manager informed.
Record Keeping
- Support the day-to-day delivery of key projects.
- Maintain clear records of work undertaken and ensure service integrity.
- Establish and maintain methods to monitor suitability and risk assessments and share good practice.
- Complete specialist risk assessments, and reports and upload on the CRM system.
- Support practitioners to record information effectively on CRM system and follow the RISE recording convention.
Product Design and Development
- Partake in design and development of new interventions, including writing an associated manual and training programme.
- Train identified RISE practitioners to deliver specific interventions, whether this is one-to-one or programmes.
- Be responsible for testing/piloting and familiarisation of new intervention and overseeing delivery of facilitators assigned to the contract.
- Act as main point of contact as the technical expert on the project.
- Attend performance review meetings and deputise if required by the Service Manager or Team leader.
Quality Assurance
- in line with the Quality Assurance Framework, quality assure services and programmes being delivered on the contracts, according to the QA Framework in line with recognised procedures.
- Support practitioners to adhere to a quality assurance framework to ensure there is synergy with the delivery of key performance indicators.
- Ensure effective planning for the delivery of the intervention to achieve quality standards and meet contract requirements.
- Support staff to deliver quality assessments, reports and achieve good outcomes with service users.
- Provide support and advice to other team members in relation to their practice and professional development which may include coaching and mentoring staf.
Evidence & Research
- Design intake/exit questionnaires to evaluate the effectiveness of interventions
- Evaluate the effectiveness of a specific intervention on an ongoing basis, using intake/exit questionnaires, stakeholder, and service user feedback, and adapt it accordingly.
- Support and assist colleagues with the implementation of the Evidence & Research framework for these contracts. Work with research institutions that partner with RISE to contribute to the evaluation of the impact of our new programmes and services.
- Build good thought leadership in a particular area of work delivered within RISE.
Learning and Development
- Deliver training for commissioners and RISE staff.
- Deliver coaching and support workshops and/or Action Learning sets to help staff develop and improve skills, competence and knowledge in RISE interventions.
- Support staff to develop their cultural competence and understanding of culturally informed approaches.
- Contribute to the learning and development of students and others as required. Arrange training, with support from the Service Manager, as requested.
Stakeholder relationships / Performance
- Liaise and share important information with relevant stakeholders and partners to ensure an integrated approach to risk management.
- Liaise with relevant professional agencies involved with the Service User as per data sharing agreements and relevant legislation.
Other duties
- The Advanced Practitioner will also be expected to attend to his/her professional development through training, supervision and learning.
- Undertake other duties as may be required which are commensurate with the grade and nature of the post.
- Cover for other posts as appropriate, and willingness to be trained in new interventions.
Knowledge, Skills, Abilities and Experience
Essential
- A proactive approach to problem solving.
- Strong negotiation skills and the ability to influence external partners, stakeholders and customers to secure mutually beneficial outcomes.
- Experience of delivering and quality assuring interventions to people with complex issues.
- Ability to manage workloads effectively, to meet deadlines and work under pressure and to support others to do so.
- Good communication and Interpersonal skills both verbal, (including presentations) and written.
- Effective team worker with ability to develop and sustain key relationships.
- Using pro-social modelling and motivational interviewing in practice.
- Comprehensive understanding in managing safeguarding issues and procedures and risk management of offenders.
- Working within legislative frameworks and using this application to develop, influence and encourage partnership working.
- Ability to work co-operatively and flexibly with colleagues as part of a multi-disciplinary team.
- Skills in developing staff motivation
- Ability to identify and address issues of diversity and inclusion in service delivery and in working with colleagues.
- Proven ability to challenge and remove any unnecessary barriers to service delivery.
- Ability to focus and demonstrate resilience.
- Ability to make effective informed decisions.
- Ability to write high quality reports.
- Good IT skills and experience of working with Word, Excel and Microsoft project skills.
- Sound understanding of Rehabilitative interventions and case management.
- An Enhanced DBS Check is required for this role.
- A minimum of 3 years’ experience, gained in working with families
- and children, DA or Criminal Justice.
- Experience/ background of working in the Domestic Abuse field.
Qualifications
- A relevant qualification, e.g. probation officer, social work, forensic or clinical psychology, CBT therapists
- Ability to develop new interventions
- Work with people with mental health and psychological wellbeing
- needs – diagnosed and undiagnosed mental health issues.
Desirable
- Working with young people to address a variety of their needs such as drug misuse, gang affiliation.
- Working with adults and young people from culturally diverse backgrounds.
To apply, please submit your cv and a cover letter outlining the experience and skills you bring to this role and explaining why you are interested in this position.
Thank you!
Do you want to be part of an exciting service, supporting children and young people with mental health issues or emotional wellbeing needs?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Job title: CYP Support Worker – WithYOUth Service (Children and Young People)
Reference: 300
Salary: £23,809 - £25,238 per annum incl. Outer London Weighting
Hours: 37.5 hours to be worked flexibly across a 7-day week, between the hours of 2pm – 10pm (excluding bank holidays
Contract: Fixed Term until September 2026 (with possibility to extend)
Working base: Watford Wellbeing Centre (expectation of working flexibly in our centres across Hertfordshire and from home)
About the Project
Hertfordshire Mind Network (HMN) has been awarded Hertfordshire’s CAMHS Early Help Digital Intervention Service (WithYOUth).
The WithYOUth Service is an innovative partnership between BfB Labs and Hertfordshire Mind Network to provide a countywide digital service that is accessible to children and young people aged 5 – 18, at the earliest point of an emerging emotional wellbeing and/ or mental health need. The service will operate between 14:00 – 22:00 seven days a week.
Purpose of Post
As a CYP Support Worker you will be responsible for delivering this exciting service as part of a wider team, and whilst experience is advantageous, the most important thing to us and the children and young people we support is having the right values, skills and commitment to being part of this dynamic, new provision.
Our trauma-informed model offers a range of support options for CYP, based around digital interventions and supported by one-to-one and group sessions, so children and young people can engage in the way that works best for them. The service will build resilience in CYP by working with them to develop coping strategies and solutions that will enable them to improve their own health and wellbeing. We will also provide advice and guidance to parents/families/carers and professionals to provide a holistic response to supporting CYP and creating a network around them to empower and enable positive change.
We are looking for passionate, creative and committed individuals who wants to support children and young people to thrive.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days pro rata after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Closing date for receipt of applications is 20th October 2025.
Please note: We will close the advert prior to this date if we receive sufficient applications.
Interviews to be held week beginning 27th October 2025 and will be held online via Teams.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
No agencies please.
Thank you!
About Us
Unfold is an established local charity, supporting young people and families in Westminster and Kensington and Chelsea to get where they want to be, identifying and achieving their goals through mentoring and peer support.
For over 35 years, we have been supporting people who face social injustice, from families seeking asylum and young people excluded from school to women rebuilding confidence after hardship. Our programmes are rooted in empowerment and inclusion, led by trained volunteers who mentor, listen, and champion change.
Last year, we supported over 450 women, young people, and families, and with our team now 19-strong, we’re growing our reach, our partnerships, and our impact.
About the Role
We’re looking for a Volunteer & Communications Coordinator who believes in the power of people and storytelling.
This is a role for someone who’s passionate about community and inclusion, and who can bring both heart and strategy to the way we recruit, train, and celebrate our volunteers.
You’ll lead the development of our volunteer and communications strategy, ensuring our work is inclusive, rooted in social justice, and reflective of the communities we serve. From recruiting and training new mentors to telling powerful stories that shift narratives, this is a role where people skills meet purpose.
You’ll:
- Build meaningful partnerships with community organisations, universities, and employers to grow a diverse volunteer base.
- Oversee each step of the volunteer journey, recruitment, training, and recognition, ensuring every volunteer feels supported and valued.
- Shape Unfold’s digital presence and social media, amplifying Global Majority voices and sharing stories that inspire others to get involved.
- Work collaboratively across programmes to strengthen processes, maintain accurate data, and embed rights-based practice.
About You
You’ll bring:
- Excellent written and verbal communication skills and a confident, engaging style.
- Strong organisational ability - able to manage multiple priorities.
- Good data management skills and attention to detail.
- Understanding of the volunteer sector and enthusiasm for supporting families and young people to thrive.
- Experience in marketing or external communications, including managing social media and creating materials in Canva or similar tools.
- Ability to create compelling case studies and campaigns, and working with tools such as Mailchimp/
If you’re a storyteller with a social purpose who can bring warmth, structure, and creativity to a growing organisation, we’d love to hear from you.
Why Join Us?
- Holidays: 25 working days (along with additional Christmas closedown days)
- Pension: We offer a generous pension provision. New staff are automatically enrolled for a pension after three months, and after six months, we will match your contribution up to a maximum of 8%.
- Team working: We are a small but brilliant team: we're supportive, diverse, and we help each other out. There are always opportunities to get involved in different aspects of the organisation, or lead on new initiatives.
- Training opportunities: We want to ensure that our team is continuously learning and building expertise in their field. For this reason, we offer each team member two days per year dedicated to professional development and training opportunities.
- Wellbeing - How we feel matters: Staff have access to a comprehensive Employee Assistance Programme, and our staff Wellbeing Champions are leading on the design and delivery of our wellbeing strategy, including the review of our quarterly wellbeing survey. Staff have regular supervision sessions to encourage reflection and discussion on our work and wellbeing. Additionally, we’re excited to introduce three days a year dedicated to team-building activities. These days are an opportunity to build skills, foster connections, and recharge as a team!
- Flexible working: We're happy to consider flexible working arrangements in line with the requirements of the role.
- Working Environment: We work in a beautiful, accessible, eco-friendly co-working space with a number of other charities, with plants, a leafy roof terrace and free hot and cold drinks. With comfortable spaces to read quietly or talk in a group, our workspace is somewhere you'll want to be.
Registered Charity
11 - 20
Unfold supports families and young people in London, helping them get where they want to be through mentoring powered by volunteers and support groups
The client requests no contact from agencies or media sales.