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Public Facing Jobs in Kings Cross, Greater London

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The Royal Statistical Society, London (Hybrid)
£28,000 - £32,000 per year
A role for an outstanding candidate to join the publications team and support the Journals Manager in developing and delivering journals.
Posted 2 days ago
World Cancer Research Fund, London (Hybrid)
£28,000 - £30,000 per year
WCRF are seeking a Research Funding Officer (Research Impact) to work on our Research Grant Programme.
Posted 4 days ago Quick Apply
London Legal Support Trust, London (Hybrid)
£42,500 - £45,000 per year
Join our team to oversee the development and delivery of programmes and partnerships to help sustain free legal advice agencies.
Posted today Quick Apply
Closing in 3 days
Reprieve, London (Hybrid)
£59,226 per year plus up to 5% employee matched pension contribution
Posted 4 weeks ago
Hays Specialist Recruitment, London (Hybrid)
£18.0 - £20.6 per hour + £20 per hour
Posted 3 days ago Quick Apply
Closing in 4 days
Bexley Voluntary Service Council, Erith (On-site)
£32,015 - £33,838 (inc OLW) + 6% pension contribution
Posted 2 weeks ago
Closing in 5 days
The King's Trust, London (Hybrid)
£32,700 - £40,800 per year
Our Brand and Marketing team is looking for a creative and enthusiastic individual to join us as a Campaign Lead (50th Anniversary)!
Posted 2 days ago
Page 7 of 12
Kings Cross, Greater London (Hybrid) 0.07 miles
£47,000 per annum
Full-time
Permanent
Job description

Supporter Experience & Operations Lead
Location:
King's Cross, London N1C, Hybrid
Contract: Permanent
Hours: Full time
Salary: £47,000

Who are we?

Art Fund is the UK’s national fundraising charity for art. We believe that art can make you see, think and feel differently, and through our work we help make art more accessible to as many visitors as possible, wherever they are. We give grants to help museums and galleries acquire works of art for their collections, share them with wide audiences, and support the training and professional development of curators. We are supported by our growing membership of 135,000 through the National Art Pass, as well as the generosity of many trusts, foundations and individuals.

The role

Art Fund is looking for an experienced Supporter Experience & Operations Lead to play an integral role within the membership team.

Joining a friendly and passionate environment, this post is a great opportunity for someone with a background in managing consumer-facing membership and/or donor operations to innovate, improve, and deliver an outstanding membership and supporter experience.

The post-holder is responsible for overseeing the development and management of all membership-related systems, effective supplier relationship management, payment processing, financial reconciliation, and membership budgeting and forecasting. This is also an exciting time to join our fantastic team as we move into the delivery phase of a project to replace and upgrade our current CRM system to Salesforce.

Managing the Supporter Services Coordinator, you’ll ensure the delivery of outstanding customer service to our members, donors, and prospects – ultimately supporting Art Fund’s vision to open the doors to great art and culture for everyone.

You’ll also have substantial supplier management experience (ideally within a customer-facing service environment) with the ability to proactively manage supplier contracts and relationships to maintain the best-possible service and value. Critically, you will be proficient in managing and automating complex processes utilising a variety of systems including CRM and other SaaS systems with support from an in-house tech team.

As a senior team member, the post-holder will possess excellent stakeholder management skills and a track-record of working collaboratively to achieve transformative change.

Key Employee Benefits

  • Generous annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas and an additional day in August.
  • Free National Art Pass (NAP) – for yourself and another person of your choice.
  • Art time – a half day per month to visit museums and galleries.
  • Life Assurance – cover for up to three times your basic salary.
  • Season Ticket Loan
  • Healthcare cash back plan and wellbeing app
  • Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

This post is London-based. We have a hybrid working model of minimum 2 days per week at our King’s Cross office (2 Granary Square, London N1C 4BH).

Closing deadline: 23:59 on 10 November 2024.
Please expect first interviews to be online on the 14 and 15 November.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

No agencies please.

Posted by
The Art Fund View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 28 October 2024
Closing date: 10 November 2024 at 23:30
Job ref: 166278_AF
Tags: Campaigns,Communications,Fundraising,Marketing,Project Management,Business Development,CRM,Database Management,Engagement / Outreach,Information Management,Museum,Partnerships,Programme Management,Public Relations,Recruitment,Video / Film,Direct / Supporters,Individual Giving,Governance / Management