Public relations jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Call for Expressions of Interest
Administrative Assistant Consultant, Lilongwe, Malawi
Anticipated timeframe: January 2026 to the end of March 2026
Location: Lilongwe, Sightsavers Malawi Country Office
Purpose of the Consultancy
This role provides essential administrative support to the Sightsavers Malawi Country Office during a maternity leave period. The consultant will ensure smooth office operations, effective communication, and support for project activities, helping maintain continuity in eye health and disability inclusion programmes.
Key Responsibilities
- Coordinate programme and admin activities: Organise meetings, events, and travel logistics for efficient project delivery.
- Manage office operations and communication: Oversee daily office systems, correspondence, and information flow.
- Supervise support staff: Lead and guide drivers and admin personnel to maintain operational standards.
- Handle logistics and procurement: Manage procurement, inventory, vehicle maintenance, and asset records in line with policies.
- Liaise with external partners: Work with contractors and service providers to ensure timely and compliant service delivery.
This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Terms of Reference (ToR) for full details.
Timeline
We anticipate this consultancy assignment will take place between January and the end of March 2026
Consultant expertise
- Proven experience in office administration and coordinating logistics.
- Strong organisational skills with the ability to manage multiple tasks and meet deadlines.
- Excellent communication and interpersonal skills for effective internal and external engagement.
- Ability to supervise and support office staff, ensuring operational standards are maintained.
- Competence in managing procurement processes, inventory, and asset administration in compliance with policies.
- Proficiency in using standard office software and systems.
- Experience working with payments.
- Ability to raise purchase orders.
- Knowledge of the SUN system would be advantageous.
- Experience raising supplier credits and handling queries.
- Problem-solving skills and adaptability to handle unexpected challenges.
- Commitment to Sightsavers’ mission and values, particularly in eye health and disability inclusion.
Payment Terms
The agreed budget will be discussed at interview. Consultancies with a proven track record in the above will be procured to undertake the project through an expression of interest process. Full details of the project, Scope of Work and Outputs/ Deliverables can be found within the attached ToR.
Due to project deadlines, we are keen to fill this role as quickly as possible so applications will be considered as soon as they are received.
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.
How to express your interest:
To submit your bid please read the complete ToR and complete our Expression of Interest (EoI) which can be found via the application link by 11 December 2025.
Interested bidders are also requested to include an example of previous similar work.
The deadline to submit your EoI is 11 December 2025 at 23:30pm BST UK.
Interviews are likely to be held on the 16th and 17th of December 2025.
Please note due to the high volume of applications anticipated it is possible that only successful applicants will be contacted. We reserve the right to close this ad early.
Selection Criteria:
Sightsavers is committed to running a fair and transparent tender process and ensuring that all bidders are treated and assessed equally during this process. Bidder quotation responses will be evaluated against Essential Criteria, Capability Criteria, Sustainability Criteria and Commercial Criteria. These criteria have been especially created to help SCI determine which bidder is able to offer the best quality and most commercially competitive solution to meet our needs and deliver the most effective programming to our beneficiaries.
The client requests no contact from agencies or media sales.
Job purpose
As part of our new strategy, we aim to grow our income significantly over the next five years. Our current income is £12.4m per year. We have strong and realistic foundations for this aim and a secure base of income from long-term committed funders including Arts Council England, Mohn Westlake Foundation, Waterstones, The Julia Rausing Trust and the Welsh and Northern Ireland governments. These funders enable us to reach children through our flagship programmes, but with a huge amount of new work in development, securing new income from trusts and foundations is a high priority for us.
This is an exciting role at BookTrust that will challenge and provide excellent career development opportunities for the successful candidate. This role will deliver essential stewardship to our growing portfolio of warm trust supporters, engaging with them to provide inspirational impact reporting to secure continued funding. Our new colleague will gain exciting CV enhancing experience through working cross-organisationally to support the reporting of BookTrust’s multi-million-pound Arts Council England grant.
You will support BookTrust to develop its presence in the trust and foundations world, by working to agreed new business targets and contributing to the creation of a high-quality pipeline of new trust and foundation opportunities.
About the postholder
We believe there is considerable potential for this role to significantly increase the number of trusts BookTrust partners with and offers a fantastic opportunity to work across the organisation and develop skills and experience. We want to hear from ambitious fundraisers who want to make their mark and create a lasting difference to the lives of children and families.
Our ideal candidate will be confident and outgoing with experience of personally developing multiple four and five figure funding relationships from trusts and foundations. We are seeking someone with great communication skills who can write with flair to develop compelling applications and reports and speak passionately and articulately about BookTrust’s work to the staff and trustees of trusts and foundations.
Please read the attached Job Description for more info.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are now recruiting a Team Lead for our Connect to Work IPS service across Kingston and Sutton. This is an opportunity to help shape high-quality IPS delivery and support a team to achieve strong, meaningful outcomes for clients.
What you’ll be doing
If you were working with us, you would be leading a team of six Employment Specialists, providing day-to-day direction, supervision, and practical guidance to ensure excellent IPS practice. You would offer regular one-to-one supervision, in-field mentoring, training, and caseload management support. Your leadership would help the team deliver consistent quality and outcomes across the service.
You would work closely with clinical team leads, contract commissioners, and health partners, maintaining strong and positive relationships to support collaborative, client-led work. You would also contribute to improving performance by identifying challenges, supporting solutions, and modelling excellent IPS practice.
Data analysis and monthly reporting would form part of your responsibilities, ensuring that performance information is accurate, meaningful, and useful. You would work alongside the Operations Manager to monitor progress, address areas for improvement, and maintain high IPS fidelity. While the Operations Manager leads on quarterly reporting, your support and insight would be essential.
Although this is a busy and varied role, you would not be working alone. You would be supported by the Operations Manager and the wider Head Office team, with access to training, guidance, and practical help to enable you and your team to succeed.
What you’ll need
You do not need previous team management experience. Instead, we are looking for:
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Experience as an Employment Specialist or Senior Employment Specialist.
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A proven track record of achieving strong performance in outcomes and quality.
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Confidence demonstrating IPS principles and modelling good practice.
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Experience improving performance or supporting change, whether individually or across a team.
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Advantageous (but not essential): involvement in an IPS fidelity review.
Candidates should clearly outline how they meet the person specification in their personal statement.
What we offer beyond your salary
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30 days annual leave plus paid public holidays (FTE)
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Paid company closed days at the end of the year (FTE)
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Flexible, paid Wellbeing Hour every fortnight (FTE)
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Employer pension contribution of 6%
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Supportive senior leadership and Head Office teams
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Opportunities for growth in a rapidly expanding service
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
What’s next
Before applying, please note that we actively review applications and only progress candidates who provide meaningful answers to the screening questions. We carefully assess CVs and personal statements to ensure alignment with the person specification.
If you are ready to guide a passionate team and help deliver high-quality IPS support for our communities, click Apply to submit your CV and complete the screening questions. Final interview details will follow.
Start your application today and take the next step in your leadership journey.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job title: Content Creator
Hours: Full Time 37.5 hours a week Monday to Friday preferred but open to discussions about part-time or more flexible options
Salary: £28,000 - £32,000 per year depending on experience
Reports to: Director of Engagement
Location: Hybrid working. A mix of home and Leukaemia Care offices (at One Birch Court, Blackpole East, Worcester, WR3 8SG) with a minimum of two days in the office and occasional travel across the UK
Contract: Permanent
About Leukaemia Care
Leukaemia Care is the UK charity supporting anyone affected by leukaemia, MDS, or MPN.We provide trusted information, practical and emotional support for people affected by leukaemia right across the UK from our base in Worcestershire and our Hospital Hubs in more than 20 locations around the country .
Purpose of the Role
We are looking for a creative, confident Content Creator to help us bring Leukaemia Care’s stories to life. You will create high-quality videos, photos, and posts, and copy that connects with people affected by leukaemia and those whose fundraising can help to support our work.Your work will grow our presence across social media channels, and feed into other communications and marketing activity raking place across the organisation to deliver our services and raise funds for them.
This is a hands-on role for someone who enjoys storytelling, understands how to engage audiences, and can turn real stories and moments into inspiring digital content.
Key Responsibilities
Content Creation
Plan, film, and edit short-form videos and other content (including Reels, Stories, TikToks, YouTube Shorts) that show our services, staff, and community in action – explaining the impact of our work to patients, carers, professionals and fundraisers.
Capture photos at our Worcester HQ and at events, patient groups, or partner sites around the country.
Write and schedule social posts that match our tone and campaign goals.
Work with the wider Engagement team to generate content for internal communications and direct marketing materials.
Work with the Design Officer to produce graphics and templates for digital channels.
Repurpose patient stories, blog posts, and booklets into engaging social-friendly formats.
Ensure all content meets accessibility and consent standards.
Social Media and Engagement
Manage day-to-day posting across Instagram, Facebook, LinkedIn, and TikTok, and any other relevant channels.
Work with our external social media agency to plan and deliver paid and organic campaigns.
Monitor engagement, respond to comments and messages, and ensure our online tone is kind, inclusive, and supportive.
Track performance through analytics and share monthly reports with the team.
Collaboration
Work closely with the Director of Engagement and Design Officer on campaign planning.
Liaise with colleagues across Fundraising, Patient Services, and Information to gather stories and create relevant content.
Support filming or photography days for PR and awareness campaigns.
Contribute to monthly content planning and creative meetings across all communications and marketing activity.
Travel and Filming
Visit hospitals, patient events, and partner locations to film or photograph stories that highlight our impact.
Maintain safe and respectful filming practices, including full consent and safeguarding compliance.
Must hold a valid UK driving licence and have access to a car (mileage reimbursed).
Person Specification
Essential
- Strong experience creating engaging digital content for social media.
- Confident filming and editing short-form video using mobile or DSLR.
- Excellent written skills and understanding of tone for different audiences.
- Working knowledge of tools such as Canva, CapCut, Adobe Express, or similar.
- Experience managing or contributing to social accounts for an organisation or brand.
- Self-motivated, well-organised, and comfortable working to tight deadlines.
- Full UK driving licence and access to a car.
Desirable
- Experience working within a charity, healthcare, or community organisation.
- Knowledge of accessibility standards and inclusive design.
- Familiarity with paid social media or Google Ad Grants.
- Basic photography and graphic design experience.
- Understanding of SEO and analytics tools (Meta Insights, Google Analytics, Looker Studio).
Why it’s great to work at Leukaemia Care
As well as the satisfaction of knowing you improve the lives of people with leukaemia, blood cancer, we also offer the following:
- Annual leave of 36 days including 8 bank holidays, (for full-time staff, pro-rata for part-time staff).
- Additional discretionary annual leave between Christmas and New Year.
- Pension scheme with Aviva - we will match employee contributions up to 7% of qualifying earnings.
- Life Assurance (also known as death in service benefit) of four times annual salary.
- Employee Assistance programme.
- Cycle to work scheme.
- Enhanced sick pay (as set out in our staff handbook).
- Bereavement leave of up to five days paid leave should the need unfortunately arise.
- Free onsite parking at our offices in Worcester (if applicable)
- Induction training and ongoing training to help you deliver your role
- Staff social events – in person and online to ensure all employees have an opportunity to get involved.
We will also ensure that you are supplied with the right equipment for the job and
to work safely - this may include a laptop as well as equipment to make your working day as comfortable as possible. If the job requires it, we also reimburse pre-approved travel expenses.
The client requests no contact from agencies or media sales.
Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.
At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.
You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.
In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.
Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!
The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the role described.
* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Humanitarian Academy for Development (HAD) is actively recruiting for the position of L&D Operations Manager to be based from its office in Birmingham, UK. Serving the Humanitarian and International Development Sector and its parent Islamic Relief Worldwide - it collects, coordinates and delivers compelling HAD in action content and messaging around the globe to promote the training, research and talent development services HAD offers to retain existing customers and attract new customers. The Division leverages digital platforms, public relations, events and the media, all in line with HAD’s vision, mission and strategy. It is envisioned to be a hub where humanitarian and development theories and practice are studied, examined and developed.
Job Purpose:
· Lead and oversee the operational delivery of all learning and training activities across IRW through HAD, ensuring high-quality, values-driven learning experiences that meet organisational and sectoral needs.
· Take full responsibility for the management and development of HAD’s digital learning offer, ensuring the transformation of traditional training into engaging, scalable, and high-impact e-learning experiences.
· Enhance the visibility, accessibility, and impact of HAD’s learning programmes through effective communication, marketing, and learner engagement strategies.
· Work with IRW stakeholders to develop and deliver initiatives that strengthen management, leadership, and technical capabilities, aligned with organisational culture and values.
The successful candidate must have or be:
- Extensive experience in coordinating or managing training delivery and operations within a large, multi-site organisation.
- Proven record of managing learning systems, logistics, and administration to a high standard.
- Experience in implementing and monitoring quality assurance processes for training programmes.
- Demonstrated ability to engage learners through communication, marketing, or learner engagement strategies.
- Experience of managing budgets, contracts, and supplier relationships related to training delivery.
- Experience in managing and developing teams across different geographical locations.
- Strong operational planning, project management, and organisational skills.
- Excellent written and verbal communication abilities, with experience in marketing or promoting learning initiatives.
- Proficiency in Learning Management Systems (LMS) and e-learning platforms.
- Strong analytical and reporting skills; able to measure and communicate impact.
- Demonstrated understanding of adult learning principles and blended learning design.
- Collaborative leadership style, with the ability to work effectively across cultures and disciplines.
For more information, please click on the Documents tab above to view the full Job Description
Islamic Relief promotes equality and meritocracy, and seeks individuals who are sympathetic to the IR values of; Sincerity, Excellence, Compassion, Social Justice and Custodianship together with our policy standards on Anti-Bribery, Child Protection and Code of Conduct. If you would like to be a part of an organisation striving to make a difference in the world and are looking for a meaningful career, we will be glad to hear from you.
For more information on the excellent company benefits we offer our employees, please visit:
What we offer UK colleagues - Islamic Relief Worldwide
Please Note: Interviews are expected to take place in mid-late December 2025.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
For UK based roles, we are only able to accept applications from candidates who have the right to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
HAD is an equal opportunities employer
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Responsibilities include:
- Strategic Direction: Lead PBI UK, representing it to external stakeholders, including funders, policymakers, collaborators and the legal community. Oversee day-to-day operations to align with the strategic and operational evolution of the broader PBI. In collaboration with staff and the Board, ensure PBI’s sustainable development and maintain effective internal policies and practices.
- Fundraising and Communications: Collaborate with PBI UK staff to create an annual fundraising plan and oversee its implementation, covering both private (individuals, major donors, legacies, corporates, community) and public (trusts, foundations, some institutional) streams. Lead major donor relations, support staff in engaging trusts and individual donors, supervise key proposals, and network strategically to find new fundraising opportunities for PBI UK. Success will require overseeing and supporting the development and implementation of a communications strategy, ensuring effective supervision regarding communication with stakeholders and external representation before a wide range of stakeholders jointly with PB UK staff.
- People and Culture: Supervise and oversee development of the PBI UK Office team, monitoring performance, training and wellbeing of staff and recruitment strategies.
- Financial Management, Risks and Controls: Jointly with the Finance Manager, monitor, supervise and analyse the financial situation of PBI UK in line with budgets and risks identified by the Board, escalate any relevant actions to the Board and undertake forecasting and pipelining to ensure appropriate and compliant financial controls and systems are in place.
- Policy and Advocacy: Jointly with the Advocacy Manager, supervise the development and implementation of PBI UK’s advocacy and policy strategy with strategic partners including human rights defenders, law firms, other NGOs, FCDO representatives and other civil society organisations/coalitions. Work with the PBI UK team to develop operational projects and opportunities. Give strategic direction and practical support to the implementation of advocacy on policy, countries and cases.
- Liaison with Broader PBI: Lead liaison with PBI’s International Office and other global bodies, ensuring that PBI UK evolves in a way which contributes to PBI’s global evolution, and maintaining good relationships with other PBI teams.
- Liaison with PBI’s Boards and Ambassadors: Work closely with the Finance Manager and PBI UK staff in the production of PBI UK’s annual budget and plan, using PBI UK’s resources effectively and efficiently. Ensure effective implementation of Board decisions, with receipt of clear delegation of authority. Develop relevant policies for Board approval and ensure compliance, and keep the Chair informed of all important matters. Make recommendations to the Board on the appointment of new trustees (including necessary skills).
- Business Strategy and People Management: Successfully implement the strategy and fulfil the objectives of PBI UK with the guidance of the Board and the support of PBI UK staff. Develop a strong working relationship with the IC and other PBI bodies.
Location: Home Based with regular national travel
Since 1962 the National Autistic Society has been campaigning to transform lives, change attitudes and create a society that works for autistic people. In National Programmes we champion the rights and interests of autistic people and their families, making sure national policy and legislation to reflect their needs. We provide autism training and best practice services and want all autistic people to have access to services and support that fully meet their needs. We provide diagnostic services, training, accreditation, consultancy and conferences, designed to support all professionals and organisations.
The Supporter Fundraising team is responsible for managing and growing all supporter-led fundraising activity, including third-party challenge events, community fundraising, and our own portfolio of fundraising events. Together, our work generates over £1 million in income each year—vital funds that help the National Autistic Society achieve its mission: a society that works for autistic people.
Visit our website to find out more about who we are and what we do:
Who we are looking for:
We are seeking a proactive and creative Senior Events Fundraising Officer to join our dynamic team on a permanent basis.
This is an exciting opportunity for someone who is passionate about events fundraising and eager to take ownership of a diverse portfolio. You’ll play a key role in developing new fundraising events, supporting and inspiring colleagues, and delivering excellent supporter experiences that maximise income and impact.
The role will involve:
- Leading on a portfolio of owned and third-party fundraising events, including feasibility research, planning, marketing, participant recruitment, logistics, budgeting, and evaluation.
- Taking a lead role in the development of new fundraising events in collaboration with the Innovation Team, from research and proposals through to approval, delivery and evaluation.
- Providing first-class supporter care, ensuring participants feel valued and engaged, and that income and expenditure targets are met or exceeded.
- Working closely with marketing, press and PR colleagues to create and implement event promotion and communications plans, across both traditional and digital channels.
- Line managing and supporting Events Officers where appropriate, and deputising for the Events Fundraising Manager when required.
- Building and maintaining strong relationships with internal stakeholders, suppliers, and event providers to ensure effective delivery and the best possible experience for supporters.
- Overseeing volunteer recruitment and stewardship plans to increase engagement and retention.
The successful candidate will bring:
- Experience of planning and delivering fundraising events, with proven ability to meet financial targets.
- Strong relationship-building skills, with confidence in working with a wide range of stakeholders.
- Excellent organisational skills, with the ability to manage multiple projects and deadlines.
- A creative, innovative mindset and a passion for developing new fundraising opportunities.
- A commitment to delivering outstanding supporter care and improving supporter journeys.
This is a full-time, permanent role, for 35 hours per week. The salary for this position is £32,577 per year.
To view the full job description please click
What we can offer you:
- Auto-enrolled Pension Scheme
- 25 days annual leave plus bank holidays
- Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
- Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
- Healthcare Cash Plan
- Life Assurance at 2 x base salary
- A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
- Access to a 24-hour Employee Assistance Programme & counselling programme
- Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family for free!
- Eligibility for a Blue Light Card
Where you will be working:
City Road, London / Homeworking / Hybrid
(Up to 20% national travel, including some evenings and weekends, as required.)
About our application process:
When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.
For more information about this job, please contact Jonathan Littledale – Events Fundraising Manager ( ########### )
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.
We are an equal opportunities employer
Complaints Officer
Location: Birmingham, B15 1LZ
Salary: £36,390 per annum
Hours: Full-Time, 35 hours per Week
Contract Term: Permanent
At Midland Heart, complaints are a vital part of how we learn, improve, and deliver on our promise to provide safe, quality homes and services that our tenants can trust.
We're looking for an experienced Complaints Officer (known internally as a Customer Experience Officer) who thrives in a regulated, demanding environment. This role is not only about resolving complaints, but also about treating each case with empathy and really understanding our tenants concerns, asking the difficult questions, collaborating with colleagues and taking ownership of the complaint management process!
The Role
You'll deliver end-to-end case management of tenant complaints that escalate beyond the informal stage of our complaints process, often dealing with sensitive and multifaceted issues. Responsibilities include, but aren't limited to:
- Thorough, effective and timely investigation and resolution of complaints that vary in complexity.
- Consistent and reliable communication with tenants through the complaint management process.
- Proactively building relationships with a broad network of internal stakeholders to fact-find / gather information and identify the root cause.
- Writing high-quality outcome letters to tenants, outlining the actions taken to resolve their complaint.
Join us and you'll play a key role in us achieving a consistently strong tenant satisfaction rating, making a genuine impact on our tenant's lives.
Our ideal candidate?
- Proven experience in a complaint handling role in a regulated sector.
- High volume end to end complaint case management experience – in this role you can expect to case manage 15-20 cases, varying in complexity, at various stages of the process.
- Experience of or the ability and willingness to liaise directly with tenants and network with internal stakeholders throughout the complaints management process.
- Ability to produce letters and reports to a high standard.
- Ability to manage and adapt to changing and often conflicting priorities.
In this role you can expect to spend the majority of your time spent working from the office with the opportunity to work from home based on business needs.
Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: 12 December 2025
Please note: We reserve the right to close the application process earlier than the advertised closing date based on the volume/quality of applications received.
Interested? Applying is easy – simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and submit a comprehensive CV, alongside a cover letter, showing us that you have what it takes to make a success of the role!
Please note, we're unable to accept applications without a Cover Letter for this role.
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Communications
Salary: Banding Level 5 £45,000 - £50,000
Contract type: Permanent / Working hours: Full time
Location: Taunton, Somerset. Opportunity for hybrid working
The Head of Communications is a fundamental role within the Somerset Wildlife Trust.
The role is responsible for leading the development and coordinated delivery of the Trust’s communications in line with the Wilder Somerset 2030 strategy. This includes identifying key audiences, crafting core messages, and selecting effective communication channels to raise awareness and understanding of the Trust’s work. The postholder will support staff across the organisation in achieving the strategy’s aims while managing a team of specialists and responding to emerging issues professionally and astutely.
Working across teams, the Head of Communications will develop and deliver an annual communications plan that meets the organisation's priorities.
Key Responsibilities and Tasks
Responsibility 1: Leadership & Cross Team Working
- Strategic Planning: Lead the development of the communications delivery plan and annual calendar, involving all areas of the Trust, defining key audiences, messages and channels with the aim of increasing awareness and understanding of the Trust. Provide effective leadership and build strong working relationships with departments across the charity to ensure integrated communications plans and campaigns are developed and implemented to achieve the maximum impact with external audiences.
- Communications Delivery Plan: Effective coordination of both messages and activity – both reactive and proactive throughout the year. Including improvements with revised website navigation and architecture, SEO improvements and content targeted at priority groups, including use of video, and influencers.
- Senior Leadership Team: Be an active member of the Senior Leadership Team taking collective responsibility for decision making, risk and budget management across the Trust. Work with the Senior Leadership Team to ensure all communications effectively contribute to and support all strategic goals of the Trust.
- Brand Marketing: Work with teams to improve our products and services and how these meet the needs of our audiences, including working with focus groups (with co-creation when relevant).
- Building Capability: Coordinate providing support and training for all staff to achieve effective communications, which supports the Trust’s overall brand and positioning, including mentoring the communications team.
- Systems & Processes: Maintain and develop systems for gathering information and communications planning within the Trust and from project partners, RSWT and SWT. Embedding into all teams’ ways of working.
Responsibility 2: Communications Delivery
- Line Management: Manage, support and develop a team of staff and volunteers to deliver the communications work programme, providing effective line management. Including the provision of specialist support and advice for the development of specific communication campaigns or tools across the organisation.
- Budgets: Ensure communication activity elsewhere in the Trust is produced within allocated budgets and timeframes.
- Performance: Set and manage KPIs and budget for communications programmes, monitoring and reporting performance and reforecasting in line with Trust requirements. Continuous improvement.
- Brand: Develop the Trust’s brand, ensuring a clear and distinctive brand proposition and engaging brand identity, which also supports the Trust as part of the Wildlife Trusts movement. Ensure the brand’s consistent use and monitor the link with the Trust strategy and values.
- Public Affairs: Oversee the PR and media relations (press office function), and act as a key charity spokesperson when required. Horizon scanning and being aware of emerging issues to develop opportunistic messages to optimise nature recovery actions.
- Crisis Management: Protect the Trust's reputation by ensuring the effectiveness of robust crisis management plans and the definition of clear policies and position statements.
- Design, Content & Print: Coordinate the Annual Report with teams and Trustees. Editor for the members’ magazine and print products to support membership retention and enable action for nature.
Responsibility 3: Campaigns for Change
- Strategic Campaign Planning: Work with our policy, advocacy and engagement specialists to design campaigns that move people through the engagement funnel, change behaviour, influence policy, and improve supporter retention. Work with the Exec Team to set campaign objectives tied to clear outcomes: acquisition, activation, retention, behaviour change, policy influence, or income generation.
- Supporter Journeys & Segmentation: Map and optimise journeys across channels (email, web, social media, print, events) with named next steps that move people toward deeper engagement and action.
- Marketing Campaign Leadership: Own the strategic design of multi-channel marketing campaigns and provide clear briefs and creative direction to the delivery team. Ensure channel integration so website journeys, email, print content and social media activity are coordinated and measurable. Keep storytelling compelling while optimising for acquisition and action.
- Advocacy & Policy Campaigns: Work across teams to design campaigns to influence systems change by leveraging our data and evidence, combining public voice, stakeholder engagement and targeted advocacy tactics.
- Behaviour Change Campaigns: Work with our engagement specialists to apply social marketing techniques and behavioural frameworks to shift norms and the adoption of actions for nature. Translate data and evidence into interventions that use communication tactics such as prompts, social proof, incentives and nudges to create measurable behaviour change.
We offer some fantastic benefits including:
- 7% employer pension contribution
- Life assurance
- Flexible and agile working
- Wellbeing support – EAP, wellbeing champions
- Diversity networks through RSWT/TWT
- Paid volunteer days
- Continuous Professional Development opportunities
- 33 days of holiday (25 + bank holidays) + Christmas shutdown
- Staff social calendar and events
- The opportunity to make a real and positive difference to nature, communities and the climate
Closing date: Monday 5th January 2026
Please note: We reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Somerset Wildlife Trust have an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.
No agencies please.
In Spring 2028, the National Gallery will launch a new, public-facing Research Centre to facilitate and showcase our world-leading research in the history and science of painting. This will be a complex space sitting at the intersection of multiple valued research stakeholders both within and beyond the Gallery, including the Gallery’s own wide array of research-active staff, our Artists-in-Residence, specialist users of our extensive Library & Archive collections, and a research-engaged general public attending events and consulting materials.
We are now recruiting for a new role, a Research Centre Manager, to support in the creative planning and daily delivery of an exceptional experience at the Research Centre. The role-holder will provide vital clarity and consistency in the day-to-day running of this multifaceted space to ensure a smoothly functioning whole. This includes coordinating all aspects of the Research Centre operations, managing staff, ensuring compliance with regulations, and maintaining the Research Centre facilities and administration. They will also think creatively about the Centre’s different spaces and, alongside Gallery colleagues, will help produce exciting research programming.
An ideal candidate will have experience in a comparable multifaceted role, and will bring to the Gallery strong leadership, excellent communication, creative programming, innovative problem-solving, and strong organisational skills to manage both day-to-day operations and strategic planning for the Centre.
This is a full time, permanent position and requires on-site working 5 days per week.
Applications closing date is 2nd January at 23:30hrs.
The client requests no contact from agencies or media sales.
�� Help give animals in Sussex a good life — and shape the future of one of the most-loved local charities ��
Raystede is one of Sussex’s most loved animal charities, caring for over 400 animals every day. We're investing in our future — and fundraising is at the heart of that journey.
We’re looking for an experienced Individual and Community Giving Manager to lead and grow our public fundraising programme across Regular Giving, Community Fundraising, Events, Appeals, Legacies, Lottery, Sponsorship and Digital.
You’ll manage a talented team, develop supporter journeys, embed data-led decision making and drive income growth to help secure Raystede’s long-term future.
We’re looking for someone with:
· A strong track record in public fundraising
· Experience managing multiple fundraising streams
· Leadership and team development skills
· Excellent storytelling, relationship-building and data literacy
· A passion for ethical fundraising and animal welfare
Some evening/weekend work required (TOIL provided). Full driving licence is essential.
The client requests no contact from agencies or media sales.
HR Business Partner | Interim | 6 months + | Birmingham | £400 - £430 per day (Umbrella)
For Europe's largest infrastructure project, we're recruiting two Interim HR Business Partners for at least 6 months. Both roles will support Heads of HR across various directorates to support with organisational HR strategy and consultation on change programmes and will analyse HR data and MI to advise and enable colleagues and line managers on employee management, HR policy, HR process and complex employee cases.
Main Duties:
- Support Heads of HR to deliver Directorate people related priorities and develop and implement initiatives at manager level to drive improvements
- Support HR priorities including focusing on sickness absence management, attrition, and performance management
- Support and implement objective setting, performance management, end of year reviews, talent reviews, and support with engagement survey action plans
- Support OD processes at the design stage, implementing outputs with impacted colleagues, ensuring a legally compliant consultation process is followed.
- Complete monthly reporting activity, assessing data from HRMI, Resourcing and ER.
- Identify trends and share insights to support people-related decision-making
- Advise line managers on reward processes, including Temporary Responsibility Allowances, Managed Moves and process any resulting paperwork required.
- Provide support to HR leadership on the delivery of broader ER related priorities.
- Provide input and support to the development of people related policies, training and processes.
Person Specification:
- CIPD level 5 or above, with strong experience of working within a complex, changing matrix managed organisation
- Ideally experience from regulated environments, public sector, or the NHS
- Significant experience with change programmes
- Experience with employee relations (ER) processes including sickness absence, disciplinary, and performance issues
- Strong knowledge and understanding of employment law
- Proactive, confident and collaborative
________
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
BACKGROUND
Ashiana is a ‘by and for’ women led BME VAWG service with 30 years’ experience in delivering a holistic range of specialist services to South Asian, Turkish and Middle Eastern women affected by Violence Against Women & Girls (VAWG).
OUR SERVICES
Ashiana runs three refuges with a total of 29 bedspaces; specifically for women aged 16-35 fleeing forced marriage. This multi award winning project is the only service of its kind in the UK and is highly innovative in terms of addressing an area of significant need not met in other refuge provision. Within these refuges we designate a number of bedspaces for women with no recourse to public funds. We offer an advice and support service to women and girls who are experiencing VAWG, enabling them to make informed decisions and exit violent relationships. We provide a legal service supporting women with no recourse to public funds to help resolve their immigration status.
Counselling is offered for women and girls affected by VAWG. The counselling service works from an integrative stance, with the focus of providing a holistic service whereby we also work alongside other services and provide specialist domestic violence group work. The emphasis of therapeutic work with our clients is from a trauma informed model.
We also deliver an education programme for young people in secondary schools in East London aimed at preventing domestic violence and enabling young people experiencing domestic violence to access appropriate services. The prevention service includes delivering a whole school approach in schools to young people as well as group work to women and girls across North East London boroughs as well as community engagement activities and delivery. We deliver a range of awareness raising workshops for young people in the community and training on domestic violence for professionals in the voluntary and statutory sector.
PRIMARY TASK:
The post is instrumental in overseeing the delivery of a comprehensive package of services and care for women in our refuges. To provide a safe environment and a service that is appropriate to the needs of young BME women particularly those from South Asian, Turkish and Middle Eastern communities and to support ex-clients following resettlement.
The post holder will have a caseload of clients and be responsible for providing advice, advocacy, casework and support to women and girls, advocating on behalf of these women and making others aware of their particular needs. The post-holder is required to demonstrate sensitivity and an awareness of the culture and needs of minoritised communities in all aspects of their duties and responsibilities.
Please see the attached the full job description
The client requests no contact from agencies or media sales.
Terms: 30 hours per week / 0.8 FTE, 4 days per week; two year contract with possibility for extension
Salary: £41,200 - £56,650
Location: Remote working and quarterly in-person team away days.
Line Manager: Executive Director
Please note that you must have the right to work in the UK.
Closing Date: 4th January 2026
About BASIC
BASIC is an independent, non-profit think tank working to safeguard humanity and Earth's ecosystem from nuclear risks and interconnected security threats, for generations to come. Our vision is for a global security consensus founded on multilateralism, the recognition of the indivisibility of security, adherence to Earth's planetary boundaries, and consideration of future generations.
For nearly 40 years, we have built a global reputation for groundbreaking dialogue and incisive thought leadership to strengthen international peace and security. We are an intellectually and culturally diverse team of 20 expert-practitioners with deep institutional experience, headquartered in London with additional presences in Berlin and Rome. We are independent, receive no core funding from any state, and our project work is funded transparently.
BASIC's approach to resolving contemporary nuclear dynamics is centred on dialogue as both a practice and a philosophy. We interpret dialogue broadly, recognising that meaningful engagement takes many forms: from facilitating direct strategic conversations between adversaries grounded in conflict resolution principles, to developing networks and diplomatic initiatives that build consensus around shared objectives, to shaping the intellectual foundations of policy discourse through rigorous research and thought leadership.
BASIC is a fast-paced and rewarding environment with an exceptionally positive and inclusive team culture. We have experienced rapid growth over the past decade and are well-suited to people who are motivated by our mission, able to work at a sustained pace, keen to develop professionally, and enjoy being part of a collaborative team working on consequential issues.
What We Offer
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Competitive salary with room for growth
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30 days annual leave (pro rata), plus bank holidays and closure days over the December festive period
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Employer pension contributions of 5% (above the national minimum)
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Flexible working arrangements, with set days (Wednesdays required) but flexibility on hours
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Remote working with option to use co-working space
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1-2 all-staff in-person team away day per year, as well as other in-person working opportunities
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Opportunities for professional growth and development
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Excellent team culture built on respect, openness, and inclusion
The Role
BASIC is seeking an experienced and strategic Communications Manager to lead and implement effective communication strategies that amplify our mission, enhance our brand identity, and strengthen engagement with key audiences. The ideal candidate will have exceptional written and verbal communication skills, a proactive approach to storytelling, and the ability to collaborate across the organisation to ensure clear, consistent, and impactful messaging.
Reporting to the Executive Director, the Communications Manager will play a central role in shaping BASIC’s external presence, working across programmes to craft compelling narratives for social media, the website, and other digital platforms, as well as press contacts.
The Communications Manager will be the point of contact for all communication activity and will be responsible for setting the strategy and communicating this to the team. As an organisation, BASIC is keen to develop brand identity, particularly amongst our programmes and the Communications Manager will be instrumental in developing this work.
Key Responsibilities
Organisational Communications & Strategy
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Develop and implement a comprehensive communications strategy aligned with BASIC’s mission and objectives including a strong link to impact.
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Lead the evolution of our social media strategy, ensuring increased engagement and impact.
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Develop and implement strategic online communication plans to enhance BASIC’s digital presence, ensuring consistent and engaging messaging across all platforms.
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Oversee BASIC’s branding and identity development, ensuring consistency across programmes and platforms. This includes: organisational brand asset, image, review and refresh.
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Act as BASIC’s press officer, managing media engagement, journalistic contacts, and public relations.
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Plan and execute BASIC’s website redevelopment strategy, including better functionality for fundraising efforts and overseeing all aspects of website content/management.
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Draft, edit, and manage organisational newsletters using MailChimp/MailerLite, ensuring clear, engaging, and audience-focused content that aligns with BASIC’s communications strategy.
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Provide communications training to staff, fostering a culture of shared responsibility for communications.
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Create promotional materials to advance BASIC’s initiatives.
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Strengthen BASIC’s internal and external communications, ensuring alignment with key stakeholders.
Programme Responsibilities
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Develop and execute tailored communications plans for specific programmes, ensuring alignment with organisational goals and effective audience engagement.
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Collaborate with programme teams to create and distribute engaging content that highlights programme achievements and key messages
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Work with programme teams to define the strategy, vision and purpose of newsletters
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Coordinate programme events (virtual and in-person), in terms of communications outreach to increase visibility and structuring of success stories
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Support the creation of digital content (social media posts, website updates, videos, etc.) to promote programme activities and initiatives
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Assist with publishing programme reports including proofing and providing guidance for branding and imagery
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Provide communications support for programme fundraising activities
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Monitor and analyse communications impact across programmes, using feedback and data to suggest improvements and ensure messaging is reaching the right audiences
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Help to manage relationships with key stakeholders for each programme by ensuring ongoing engagement and support for programme objectives
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Ensure consistent branding and messaging across all programme communications to maintain coherence with the organisation's overall identity
Person Specification:
Essential:
- Bachelor's or Master's degree in a relevant field (e.g., Marketing, Education, Business, Fundraising)
- 8+ years of working in a communications role
- Knowledge of global security or related issues with linkage to UK policy
- Proven experience in developing and implementing communication strategies aligned with organisational goals and objectives
- Exceptional verbal and written communication skills, with the ability to craft clear, compelling messages
- Ability to generate innovative ideas and content that engage target audiences and enhance brand visibility
- Strong networking and stakeholder engagement skills
- Experience in monitoring and evaluating communication impact through media coverage, engagement metrics, and analytics. Ability to evaluate the effectiveness of strategies and identify areas for improvement.
- Strong collaborative skills with the ability to work effectively across teams to ensure consistent messaging and brand representation.
- Keen eye for detail with a commitment to accuracy and quality in all communications materials
Desirable:
- Experience in crisis communications, including drafting statements and managing sensitive issues.
Why Join BASIC?
This is an exciting opportunity to shape the communications strategy of a respected international security think tank. If you are a creative, strategic, and proactive communicator who thrives in a collaborative environment, we’d love to hear from you.
Working to safeguard humanity and Earth’s ecosystem from nuclear risks and interconnected security threats
The client requests no contact from agencies or media sales.

