Quality And Compliance Manager Jobs in Home Based

Carers Welfare Benefits Advisor

Salary: £28,600 per annum

Full-time: 5 days per week. Part time applicants will be considered.

Contract: 2 year contract

Location: London, United Kingdom

Organisation Overview:

Unpaid carers are the unsung heroes in our communities, supporting relatives, friends, and neighbours, often with limited or no support, to live the best lives they can.

The Carers Centre, Tower Hamlets is a small, committed organisation dedicated to supporting unpaid carers through a variety of specialist services, from social and therapeutic activities to emotional, mentoring, advocacy, and signposting support. We aim to enrich and empower unpaid carers’ lives, providing them with the support they so selflessly give to others. We are now recruiting to our team a new colleague to join our experienced Welfare Benefits Team.

Are you passionate about making a positive impact in the lives of unpaid carers? Do you have a strong background in benefits advise work and a desire to support those who selflessly care for others? We are seeking a dedicated and compassionate Carers Welfare Benefits Advisor to join our team in Tower Hamlets, London.

About Us:

We recognise the vital role that unpaid carers play in our community. Our mission is to provide unwavering support to these individuals who tirelessly care for someone living with a long-term health condition. We are committed to ensuring that unpaid carers receive the essential information and assistance they need to access the welfare benefits and services they deserve.

Position Overview:

As a Welfare Benefits Advisor for Unpaid Carers, you will be a pivotal advocate for individuals who provide care without financial compensation. Your role will involve providing personalised guidance on available benefits and entitlements, aiding in benefit applications, and offering emotional support to unpaid carers. By empowering them with crucial resources, you'll play a pivotal role in improving their well-being and quality of life.

Key Responsibilities:

• Conduct thorough assessments to determine unpaid carers' eligibility for benefits.
• Offer clear and empathetic explanations of available benefits and support services.
• Assist unpaid carers in navigating the application process with accuracy and efficiency.
• Maintain detailed and confidential records of client interactions.
• Co-deliver occassional workshops and information sessions to raise awareness about benefits and available assistance.
• With organisational support. stay updated on changes in benefits policies to provide accurate and up-to-date information.

Qualifications:

• Previous experience in benefits advisory, social work, or a related field is advantageous.
• Familiarity with benefits available to unpaid carers and their specific eligibility criteria.
• Exceptional communication skills, with an ability to convey information clearly and compassionately.
• Strong interpersonal skills and a patient, understanding attitude.
• Attentive to details and proficient in maintaining accurate records and documentation.
• Empathetic attitude and a dedicated commitment to supporting unpaid carers.
• Able to work both independently and collaboratively within a team.
• Proficient in relevant computer applications and software.

Benefits:

• Competitive salary and a comprehensive benefits package.
• Opportunities for continuous professional development and training.
• Inclusive and supportive work environment.
• The gratification of making a significant difference in the lives of unpaid carers.

Application Process:

To apply, please submit your updated CV accompanied by a cover letter that outlines your pertinent experience and motivation for applying for this role. The application deadline is 19/06/2024, we will be interviewing candidates on a rolling basis and reserve the right to close the advert early.

Join us in making a substantial difference in the lives of unpaid carers. Become part of our team and help us provide crucial support to those who give so much to others.

The Carers Centre, Tower Hamlets is committed to fostering an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

We are seeking an experienced and enthusiastic support professional to join our unique Support Team.

You should have a genuine interest in helping people to maintain their quality of life and independence, regardless of the potential barriers they face. You must be patient, kind and sympathetic to the difficulties that an individual faces. You will facilitate their independence as much as possible and encourage their wellbeing at the same time.

As part of the role you will;

• Develop and carry out support plans
• Identify and access relevant opportunities for client wellbeing, including leisure and mental health services
• Develop and maintain independent living skills
• Advocate for clients
• Support clients to integrate with the local community

Join a team with a bold mission – at Swindon and Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Autism Practitioner will work with people across Swindon with Autism and mild to moderate mental health concerns at pre/post assessment stage. Your role is all about providing a collaborative and tailored approach.

What You'll Do:

Collaboration and Efficiency: Work hand-in-hand with other local agencies/organisations to effectively deliver a wide variety of wellbeing support for people with Autism.
 

Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.

We have 3 contracts available 2 x 30 hours and 1 x 17.5 hours per week 

Sense are in search of a Trusts and Statutory Manager to join our fantastic engagement team based in London. The successful candidate will play a key part in delivering Sense’s strategy to reach 50,000 people with complex disabilities by 2026. Central to this strategy is our plan to deliver growth in our charitable projects and to build several new multi-million-pound hubs in Belfast, Leeds, and the Southwest. These hubs will significantly increase the number of people who can access our services, helping to bring forward the day when no-one is left of life.

Sense has a strong track record in Trusts fundraising over several decades. We have recently secured several 6 and 7 figure statutory partnerships, and we have talented colleagues in post, but there is room to grow, and Sense is investing. This year, we have also welcomed new corporate, major donor, prospect research, and special events colleagues to the team, and this new role is part of the same planned investment. 

This is a full-time, either hybrid or homebased, permanent role, working between home and our offices in King's Cross as required. We are open to hearing from candidates who want to work 5 days or 4 days a week
 

Key Responsibilities:

• Develop and manage a robust portfolio of prospects and supporters to meet income targets 
• Research and identify potential funders for unfunded Sense projects/concepts
• Work closely with key stakeholders, sector partners and leadership to grow pipelines, this includes monitoring of Trusts, Foundations and Statutory funding portals
• Lead on funding applications to a range of Trusts, Foundations and Statutory funders, including coordinating inputs, writing narrative applications and application budgets
• Lead or support the grant management of key Trusts, Foundations and Statutory funders’ grants. This includes: ensuring compliance against contracts, quality assurance, and submission of funder reports

Skill, Knowledge, and Experience:

• Experience of generating income and achieving financial targets in a high value role
• Experience of working with a Trusts and Foundations pipeline, or a Statutory pipeline, making sure opportunities are identified, recorded, and taken forward 
• Direct experience of developing and submitting six figure plus proposals for Trusts Foundations, Statutory funders, or equivalent 
• Experience of working with Senior Volunteers and/or Leadership to engage prospects and supporters
• Able to write strong, persuasive narrative for six figure plus proposals and reports
• Able to communicate with passion and clarity 
• Comfortable representing the organisation and developing new leads and relationships 

For the full job description please see the links to the left-handside.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines and job description before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. 

FULL-TIME JOB VACANCY
SENIOR MANAGER, ANALYTICS AND INSIGHT
Development and Outreach Department
Multiple Office Locations Considered
Application Deadline: 4 June 2024

The Fundraising Systems & Data Analysis (FSDA) team of the Development and Outreach Department of Human Rights Watch (HRW) is seeking applicants for the position of Senior Manager, Analytics and Insight. The Senior Analytics and Insight Manager will be responsible for instilling a data-driven and data-informed culture to make evidence-based decisions, increase efficiencies, improve overall departmental return on investment (ROI), grow new fundraising streams, and achieve long-term profitability.

The Senior Analytics and Insight Manager will generate, improve, and analyze fundraising data, both quantitative and qualitative, from internal and external sources to produce strategic information that supports data-driven and informed decisions, tactics, and strategies that consistently maximize HRW fundraising results. This role will feed into both the quarterly reforecasts and annual budget data and supporting methodology and collaborating with the Finance team as needed for the Development department.

This full-time position will ideally be based in either the United States or Europe, preferably in one of the cities where HRW has an office and will report to the Managing Director of Fundraising Systems and Data Analysis based in London. The Senior Analytics and Insight Manager will manage at least one direct report.

The successful candidate may have the option to work remotely but is expected to work from the office 1-2 times a week. We aim to be as flexible and supportive as possible in both the recruitment for and onboarding of this position.

Responsibilities:

Product Management Oversight: 

1. Provide strategic, tactical, and operational planning of all Business Intelligence (BI_ Systems and tools utilized by the Development Department;

2. Implement and build the BI structure of the Development Department, working closely with CRM (Salesforce) team and working with vendors as needed to understand the desired outcomes;

3. Partner with the Training & Support team to promote user adoption of BI reports by developing and implementing communication plans, training campaigns, and incentives to encourage staff engagement and utilization;

4. Ensure effective coordination and change management with Training & Support, CRM and Digital products, IT, and fundraising teams;

5. Act as the subject matter expert for all areas of fundraising reporting and respond to escalated queries and reporting discrepancies from Data Analysis Officer;

6. Develop project management processes to support the prioritization of all analysis, data selection, integration, and reporting requests, ensuring the briefing processes are understood and developing a Service Level Agreement (SLA) framework as needed; and

7. Support on Data Integrations and Application Interface Programs (APIs), including any Extract Transform and Load (ETL) processes as needed, working with the Data Quality and Integrations Officer to develop these to meet “fit-for-purpose” requirement. Support both the CRM and Digital Product Managers as needed.

Data, Analysis and Reporting:

1. Support the development and implementation of the long-term data and insight strategy for HRW which improves data quality, deepens the department’s institutional memory, and aligns with the broader HRW data strategy;

2. Develop and present actionable insights, strategic recommendations, and business intelligence from analytical output to support strategic decisions for the Development team and on investments and benchmarking activities;

3. Deliver the data and insight strategy including activity reporting, financial forecasting, specialist report development, and ad hoc analysis projects and data selections, to increase understanding of activity, supporter and financial trends and making recommendations to leadership to deliver improvements;

4. Collaborate with the Marketing Team to create data selections including recommendations on which are the best targets for direct marketing campaigns, create segments according to strategically determined criteria, data model, and develop testing plans to yield statistically significant results;

5. Work with the Fundraising Systems and Data Analysis Managing Director to build tools and reports that allow for both the forecast and budget revenue projections to be provided with ease. Create multi-year fundraising projections per main channel and audience using historical data, statistical modelling techniques, and new initiatives;

6. Collaborate with the Finance team around both the production and validation of financial reporting, including budgeting, reforecasting, and income reporting in general for the Development D Ensure that the Marketing coding / attribution processes are clearly documented and any exceptions tracked with the Revenue Operations teams;

7. Ensure that the expenditure budget for the Development Department is managed and reported on effectively, capturing the planned spending across the different teams within the department, including reporting on the actuals and investigating any variances with finance and the budget holders as needed; and

8. Ensure that the Leadership Gift data reporting can occur, through development of advanced visualizations including dashboards and ensure that hygiene initiatives are followed by supporting both the Data Quality and Integrations Officer and Relationship Manage Work with Finance on the monthly reconciliation processes.

Leadership, Training, & Support:

1. Lead improvement projects that shape the department’s effectiveness, efficiency and data-driven decision making;

2. Serve as subject matter expert to both the CRM and Digital Product Managers as they proactively assess users’ evolving system needs, priorities, capacity, and workflows, and ensure reporting needs are well articulated to inform future technology enhancements; and

3. Teach and mentor Data Analyst and Data Integrations staff to grow their capabilities within the fundraising CRM, data, and operations field.

Other:

1. Carry out other duties as required.

Managerial Responsibilities: 

1. Provide leadership, motivation, and mentorship to the Data Analysis, Quality and Integrations team, setting clear expectations, performance objectives, and providing regular and constructive feedback;

2. Foster an inclusive, creative, and positive work environment, encouraging diverse perspectives and participation in diversity, equity, and inclusion efforts, while proactively addressing bias, discrimination, and microaggressions;

3. Model inclusive behavior and consistently adhere to HRW's internal values;

4. Incorporate diversity, equity, and inclusion values and initiatives into the work of the Data Quality and Integrations team; and

5. Collaborate with staff to develop initiatives aimed at movement-building and expanding partnerships with diverse clients, donors, stakeholders, and partners.

Qualifications:

Education: A bachelor’s degree or equivalent work experience.

Experience: A minimum of five (5) years of relevant experience working in fundraising data analysis or business data analysis is required. Knowledge and experience in nonprofit fundraising and marketing, preferably in a global INGO context with country-specific fundraising operations, is highly desirable.

Related Skills and Knowledge: 

1. Fluency in fundraising practices, terminology, technologies, channels, and compliance, and the ability to translate easily between fundraising end users and technology providers is required.

2. A critical thinker with the confidence to transform data and information into structured systems and reports is required.

3. Record of generating buy-in from, and exceeding expectations of, internal and external stakeholders is required.

4. Hands-on experience with data analysis, quality, cleansing, extracting, and validation (ETL) processes and tools is required.

5. Fluency in SQL or similar database query language is required. Experience with unstructured data is a plus.

6. Knowledge of both using and configuring Application Program Interfaces (APIs) to perform data integrations between multiple systems is required.

7. Strong understanding of Business Intelligence platforms, report and dashboard construction and data modelling and segmentation within the fundraising data context (Power BI or Tableau is Desirable) is required.

8. Hands on experience with working with INGO CRM systems is required. Salesforce experience is desirable.

9. Excellent verbal and written communication skills in English, and the ability to present complex issues in a clear, concise and persuasive manner to business and technical professionals, and to staff for whom English is not their first language is required.

10. Ability to work collaboratively and build trust with diverse stakeholders globally, including staff for whom English is not their first language, is required.

11. Strong understanding of nonprofit fundraising processes, strategies, and best practices is required.

12. Experience in vendor management is desirable.

13. Detail-oriented with excellent problem-solving and troubleshooting skills is required.

14. Ability to work collaboratively with diverse stakeholders and teams is required.

15. Strong project management skills and the ability to manage multiple priorities is required.

16. Demonstrated experience managing teams ensuring motivation and high-performance levels is required.

17. Demonstrated ability to manage multiple priorities and work in a fast-paced environment is required.

18. Advanced knowledge of Microsoft Office software, particularly Excel, is required.

Salary and Benefits: HRW seeks exceptional applicants and offers competitive compensation and employer-paid benefits. HRW offers a relocation assistance package and will assist employees in obtaining necessary work authorization, if required; citizens of all nationalities are encouraged to apply. If this position were to be based in the United States, the salary range would be USD 88,000-96,000. Salary ranges outside of the United States vary based on location.

How to Apply: Please apply immediately or by 4 June 2024 by visiting our online job portal at HRW official website and attaching a letter of interest and a CV or resume. No calls or email inquiries, please. Only complete applications will be reviewed and only shortlisted candidates will be contacted.

If you are experiencing technical difficulties with your application submission, or if you require a disability-related accommodation e-mail us. Due to the large response, application submissions via email will not be accepted and inquiries regarding the status of applications will go unanswered.

Human Rights Watch is strong because it is diverse. We actively seek a diverse applicant pool and encourage candidates of all backgrounds to apply. Human Rights Watch does not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, sexual orientation, or criminal record. We welcome all kinds of diversity. Our employees include people who are parents and nonparents, the self-taught and university educated, and from a wide span of socio-economic backgrounds and perspectives on the world. Human Rights Watch is an equal opportunity employer.

Human Rights Watch is an international human rights monitoring and advocacy organization known for its in-depth investigations, its incisive and timely reporting, its innovative and high-profile advocacy campaigns, and its success in changing the human rights-related policies and practices of influential governments and international institutions.

About you

This role will suit someone who understands trust fundraising and is looking for a new challenge, taking on more responsibility including managing a small team of Trusts fundraisers.

About the role

The role will further develop and review our current trusts and foundations strategy, with a focus on growing and renewing five- and six-figure income from Trusts, Foundations and grant making bodies. This is an ideal role for an experienced and collaborative Trust fundraiser, capable of developing long-lasting relationships and build compelling cases for support that secure transformational donations for an iconic institution. 

About us

Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. We exist to make life better for carers and bring about lasting change.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is 2 May 2024.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK may carry out online and social media checks as well as seek references before a formal offer is made.

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK.  Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
We are at the forefront of innovative clinical care, and we challenge boundaries.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake.  This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds.  The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.
We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
 
Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation.  This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.

Job title: Major Donor Manager
Location: Rugby (hybrid)
Full time: 37.5 hours
Annual Salary: £40,000
Closing date: 27th May 2024

Job Purpose

An exciting role with significant scope to shape a Major Giving programme generating income through large financial donations from individuals and charitable trusts. The Major Donor Manager will play an active role in identifying, cultivating, securing, managing and retaining donors, and soliciting major gifts.  Maximising supporter engagement, satisfaction and value, the post holder will ensure a high level of customer service and account management, while overseeing the day to day running of the major donor programme.

Key Responsibilities
•    Design and deliver a major giving programme to generate new revenue and deliver budgets
•    Alongside the Prospect Research Officer lead on identification and research to produce a pipeline of high value prospects and income opportunities
•    Build and cultivate fundraising relationships with a range of new high value individuals and trusts, developing robust and innovative supporter journeys to ensure long term committed income whilst personally managing a portfolio of donors.
•    Develop a compliance framework for securing high value gifts ensuring high standards and complying with all relevant regulations and legislation.
•    Hold responsibility for developing budgets and management reporting including financial, KPI’s and outcomes.

Compliance Responsibilities
As a manager, in addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
•    Health & Safety and Environment.
•    Safeguarding
•    Data Protection
•    Equality, Diversity, and Inclusion
•    Quality
You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.

Person Specification
•    Demonstrable evidence of behaviour in line with the core values of TAAS throughout career to date.
•    Collaborative approach to achieving departmental and wider organisational objectives.
•    Passion for the work that TAAS does.
•    A flexible approach to allow adaptability to the changing needs of the organisation.
•    Demonstrable experience and a track record in securing 5 figure gifts from Major Donors.
•    Experience in building a pipeline to develop and deliver fundraising targets.
•    Very strong interpersonal skills and integrity, able to communicate well with others and quickly build credibility.
•    Excellent written and oral communication skills. Numerate and able to interpret data and trends.
•    Strong organisational and prioritising skillset, with experience of managing complex supporter or client relationships, meeting their needs, and coordinating collaboration with colleagues.

The role is subject to a Basic DBS check.

Environment 
TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.
As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable adults involved in any of our activities. Our commitment applies to all acting on our behalf, i.e., employees, contractors, volunteers, supporters, patient, donors and visitors, meaning that all have a responsibility towards safeguarding children, young people and vulnerable adults with whom they have contact with. Any new staff starting with the organisation will need to be committed to Safeguarding, complete relevant Safeguarding training and report any concerns they may have. TAAS operate a safer recruitment process, as part of our Safeguarding policy, which includes identifying and rejecting anyone who may be a risk to vulnerable people. 
 
Please note that we reserve the right to close this before the stated date, should the hiring manager deem there to be enough suitable applicants.

REF-214 064

Oxfordshire Community Foundation (OCF) is a charity that builds thriving communities through effective philanthropy, matching investment to the needs of small charitable groups. We fund around 200 grassroots organisations each year, giving around £2m annually to tackle priority issues. These organisations offer excellent value for money, but often go under the radar of funders because they are too small to afford comms and fundraising.

In November 2023 we published the second edition of Oxfordshire Uncovered, our flagship report that sets out priority need areas for Oxfordshire over the coming years. Our county’s wealth, success and beauty hide a number of serious and shocking social problems, including poverty, poor education and health, crime, and homelessness. The pandemic and the current huge increases in the cost of living have made these issues worse, while the climate crisis is becoming ever more urgent.

We recently received an ‘A’ rating in an independent assessment of transparency, accountability and diversity by the Foundation Practice Rating and we are an accredited member of UK Community Foundations, a network of foundations across the UK. We work with philanthropists, businesses and the public sector, pooling their funds so that they can make a bigger difference together.

We are a small, friendly team. OCF is committed to creating an inclusive working environment where everyone can flourish whilst contributing to our mission. We warmly welcome applicants from across the rich diversity of Oxfordshire and we are happy to consider flexible working.  We are proud to be an official Oxford Living Wage employer.

The role

The Financial Accountant will report to the CEO and be part of our small management team. They will oversee our finances as we seek to scale up our grant-making while maintaining our high-quality assurance processes. They will also be responsible for providing scrutiny and a strategic eye to the management of our endowment. A small but important element of the role will be oversight of OCF’s cybersecurity. The successful candidate will combine a rigorous eye for technical detail with long-term thinking and a passion for our mission.

Accountable to: CEO

Key relationships: Treasurer, Chair of Finance Committee, Chair of Trustees, staff team and trustees and OCF fundholders.

Salary: £55,000 (full time equivalent) subject to negotiation for the right candidate.

Hours: 0.6 FTE (21 hours a week, which can be spread flexibly across the week)

Type of contract: Permanent.

Other benefits: 3% pension (increasing to 5% after five years). 25 days holiday plus Bank Holidays (FTE); additional paid leave for Christmas week office closure; 5 paid volunteering days (FTE).

Place of work: OCF office at 3 Woodins Way, Oxford (less than 10 minutes’ walk from Oxford bus and rail stations) with hybrid working options. Parking permits available.

Preferred start date: as soon as possible

Responsibilities

· Accountable for producing the Annual Report and Financial Statements in accordance with the Charity SORP, and being primary contact for the auditors.

· Preparation of annual budget and forecast, quarterly financial reports and monthly management accounts and updated forecasts.

· Maintain the detailed records of the endowment and restricted funds on a monthly basis. Oversee accurate statements for fundholders and provide ad hoc reports and analysis as required.

· Responsible for maintaining strong financial systems to provide accurate financial records and control systems for OCF, working closely with the Development and Grants teams to ensure complete alignment between internal systems (eg SAGE and Salesforce).

· Responsible for ensuring the Finance Committee is effectively supported, including: agenda and minutes, the production of timely reports, following up on actions and ensuring compliance with Charity Commission, HMRC Gift Aid and other reporting requirements.

· Liaise with OCF’s Investment Fund Managers (currently CCLA and Brompton Asset Management) and work with the Finance Committee to ensure performance is maximised.

· Monitor cash balances and ensure OCF is getting value for money on its cash.

· Management and development of a Finance Officer

· Oversight of effective delivery of all financial transactions, bank accounts, cash flow, bank reconciliations and staff payroll; includes oversight of checking the accounts for potential grant recipients.

· Bring to the early attention of the CEO and Chair of Finance Committee any matters of concern and risk in relation to the finances of OCF, and provide financial advice on mitigating actions.

· Maintain cybersecurity and insurance to meet operational requirements, and provide oversight to ensure OCF contracts are value for money.

Key competencies

· ACCA/ACA/CIMA qualified and membership of one of the major UK accountancy bodies

· Experience of charity accounting and knowledge of best practice

· A proven track record of financial management in a an organisation with significant turnover understanding of restricted spend-down funds and endowments

· Experience in accounting software – preferably SAGE – with good computer literacy, including MS Excel and ideally CRM systems such as Salesforce

· Ability to think strategically in financial matters and identify areas of risk and opportunity, and to implement improvements working with colleagues.

· Good communication skills, particularly with the ability to explain financial data to a generalist audience of senior decision-makers.

· Commitment to the mission and values of the Oxfordshire Community Foundation

· Commitment to developing staff, preferably with line management experience.

· Willingness to undertake occasional planned evening duties, such as quarterly Finance Committee and Board meetings.

Application Process

To apply, please submit a curriculum vitae and one-page cover letter.

Closing date 9 June 2024.

Interviews will be held 18 – 21 June. These will consist of a presentation task and in-person interview at our office.

Please let us know if you have a disability and require any reasonable adjustments to the interview process. We are proud to have disabled staff and are fully committed to providing adjustments.

Senior Trust Manager

Contract: Permanent, Full Time

Salary: £48,314- £50,729 with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to use your skills in fundraising and leaderships to play a vital role in making clean water, decent toilets and good hygiene available for everyone everywhere? We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Senior Trust Manager to change the lives of millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Philanthropy and Trusts team is an ambitious, creative and dedicated team, using their excellent skills in relationship management to work with individual philanthropists, trusts and foundations in support of our mission.

About the Team:
The WaterAid Philanthropy and Trusts team is an ambitious, creative and dedicated team, using their excellent skills in relationship management to work with individual philanthropists, trusts and foundations in support of our mission.

About the Role:
In this role, you will lead a team of 4 people to build strategic relationships with trusts new to WaterAid, as well as provide first-class stewardship to develop existing partnerships in the UK and Europe.

You'll also:

• Support your fellow Senior Managers to build a sustainable pipeline of new business prospects and streamline stewardship activities across the team.
• Work with the wider Philanthropy and Trusts team, and International Programmes Department to build compelling proposals and reports.
• Champion a collaborative and effective team culture, where learning is shared and diversity is celebrated.
• Develop a deep knowledge of WaterAid's programmatic activities and advocacy priorities, growing and leveraging influential relationships internally and externally to benefit trust partnerships.
• Collaborate with colleagues in-country and across WaterAid to prepare and deliver high-quality funding information on complex restricted projects and strategic objectives including complicated budgets and bespoke log frames and KPIs, in line with donor requirements.
• Work with a range of internal and external contacts to identify, cultivate and manage prospective partnerships and existing relationships across all appropriate levels, including CEO's, Directors or Trustees.
• Manage risks across the Trusts sub team by following internal governance procedures, including where relevant SMT briefings, working with media/PR/internal audit/compliance to flag risks and manage mitigation strategies.

About You:

• Demonstrable track record in managing a successful trust and foundation income stream, ensuring team performance indicators and income targets are met.
• Proven ability to personally manage a successful trust and foundation portfolio raising funds from existing and new supporters (£500k+).
• Confidence in representing WaterAid externally at events, conferences and developing co-creation opportunities.
• Excellent organisational and time management skills.
• Excellent verbal and written communication skills.

Closing date: Applications will close at 23:59 on 2nd June 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. As a safeguarding measure, WaterAid carries out background checks on all potential employees. This is done following the conclusion of recruitment and prior to assuming full employment.
 

Support Services Manager

Location: Hybrid from our office in Stroud, Gloucestershire

Salary: £33,000 to £38,000 per annum (depending on experience)

Hours: 35 hours per week

Closing Date: 28 May 2024

We are looking for a Support Services Manager to manage and develop our services and provide high quality support across the UK to people of all ages. You will lead the support services team providing day-to-day operational management and making sure that financial and physical resources are utilised effectively and responsibly. You will act as an ambassador for the Charity and role model for the team in conduct, attitude, and standards.

About the job

Support/Support Services

• Responsible for the development of a portfolio of high-quality support services for people of all ages across the UK who have experienced meningitis.
• Responsible for (and contribute towards) the delivery of support services, including events and out of hours peer support as and when required.
• Provide a ‘senior lead’ safeguarding role for Meningitis Now, ensuring that our safeguarding policy, which includes eSafety, is fully implemented.
• Embrace digital technology to develop a range of services to meet the varied and often complex needs of individuals.
• Oversee the appropriate use of evaluation and outcome measures to ensure that we can demonstrate the difference that we make and continually improve service delivery.
• Support the development of the reach of the organisation to enable more people to access support working with other members of the team and organisation.
• Oversee all marketing activities relating to support and working closely with the communications team.
• Assist with reviewing and updating policies and procedures relevant to the team and the wider directorate.
• Ensure the integrity of data collected on Salesforce to enable accurate reporting and monitoring of activities against key performance indicators.
• Work closely with the partnerships team to secure funding for support services and ensure accurate and timely reporting.
• Look for opportunities for development of support (including extending our reach) by collaborating with individuals and partnership working.

Information and Support Management Team

• Assist in the development and delivery of strategy.
• Responsible for making sure that operational plans are developed and implemented effectively.
• Work closely with the Director of Information and Support, to oversee financial elements of support including budget setting, monitoring expenditure, and overseeing budget lines.
• Work closely with the Director of Information and Support and Helpline and Information Nurse Manager to put in place a reporting structure that allows the collection and dissemination of information and data.
• Deputise for the Director of Information and Support as required.

Line Management

• Responsible for the line management of staff within the support services team including recruitment and selection, planning out development, performance, training, and support.
• Deal sensitively and promptly with personnel issues when they arise in line with established procedures and reporting, and in keeping with the values of the Charity.
• Ensure policies, systems and processes are in place, utilised and regularly reviewed to ensure compliance with legislation such as data protection and safeguarding.
• Liaise and relay information between the senior management team, HR, and the organisation.
• Responsible for overseeing the external supervision of staff including yearly reporting.
• Manage and contribute to a programme of continual professional development for all staff across the directorate.

What we're looking for

Essential experience

• Managing a team ideally within a health-related sector or charity.
• Developing support services ideally within the charitable sector.
• Experience of working with children, adults or families affected by illness, death or disability and in need of support.
• Service evaluation and outcome measurement.
• Strategy development and operational planning.
• Financial planning including budget management.
• Using Microsoft Office packages and a range of other digital technologies.
• Managing small projects/events.
• Working with a Customer Relationship Database e.g. Salesforce.
• Working with a range of social media platforms including Facebook.

Essential skills

• Ability to lead and influence within a team environment.
• Excellent verbal, written and presentation skills with a diverse range of individuals/organisations.
• Calm, diplomatic and a skilled negotiator.
• Ability to manage multiple tasks, plan and prioritise a busy workload.
• Ability to work under pressure and deal with difficult circumstances.
• The ability to inspire and motivate others.
• The ability to deal with information in a confidential manner and respond with sensitivity.
• Strong administrative and IT skills including the use of Microsoft Office, and an ability to maintain records and produce clear written reports.

Desirable selection criteria

• Awareness of the issues facing individuals affected by meningitis.
• An understanding of health and social care systems and how they work.
• Experience of working with the media.

Other requirements

• Commitment to the goals and values of Meningitis Now.
• Understanding of and commitment to equality, diversity, and inclusion.
• Out of hours working, travel and attendance at events.
• Other requirements as determined by the organisation.

Ready to apply?

Click apply now and you will be redirected to our website to complete your application. Please complete the application form at the bottom of the page once you have been redirected. Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or cover letter, this information won't be seen until after shortlisting has been completed. Therefore, please ensure you clearly demonstrate in the application form how your experience and skills fit with the requirements outlined.

Closing date for applications: Tuesday 28th May at 9am

Interviews: Tuesday 4th June and Wednesday 5th June (AM)

*Note: Meningitis Now reserves the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.

We are looking for a Financial Analyst to play a key role in the finance and broader management team of our ancient and innovative Christian charity, which has a chapel and a pattern of prayer at its heart.

This is a new role established to support our Finance Director and provide analysis of results and performance to support the Commercial Director, managers and trustees in their decision-making processes.

The ideal candidate will be proactive and a great communicator. They will have excellent interpersonal skills and be particularly good at communicating often technical information to non-specialists. They will work well with others including colleagues, clients and suppliers.

Experienced and dedicated, they will support the management of this venerable and much-loved institution and be flexible to assist the small finance team, especially in busy periods.

As the Royal Foundation of St Katharine is a Christian retreat centre that is open to all regardless of faith, and as the post holder would be a member of the management team, it would be essential for this person to support the Christian ethos of the charity. It would be desirable if they felt able to support the rhythm of prayer in our chapel, though this is not a requirement.

Essential skills and experience

• Experience in the hospitality sector with a strong preference to hotels.
• University degree or equivalent.
• Either hold or be studying for a recognised accounting and finance qualification. Study support will be available for the right candidate.

About RFSK 

At St Katharine’s, We provide an outstanding conference centre and retreat house in the heart of London that enables individuals and organisations to be refreshed and to do inspirational and creative work.

With our precinct space and Yurt café, we offer a popular venue that appeals to local residents and community groups.

How to apply 

Please apply with a CV and cover letter setting out your suitability for the role.

We will be interviewing applicants on a rolling basis and may appoint to the role prior to the closing date for applications.

Woodgreen currently has an exciting opportunity to join our Retail Team as Retail Area Manager.  The successful candidate will use their commercial knowledge and experience to oversee multiple shops in order to drive sales and maximise profits.  During a period of transformational change their exceptional leadership skills will empower and support their team to achieve their targets which in turn supports our income generation strategy ensuring a brighter future for animals in need.

Founded in 1924, Woodgreen Pet Charity’s mission is to care for vulnerable pets, whether they have been abandoned, neglected, are vulnerable or simply need a home.  Our retail estate is a key piece of the puzzle as we look to diversify our income streams to support more pets and their people.  By developing and leading our passionate shop teams to be the face of Woodgreen on the High Street, you will play a pivotal role in driving our mission forward.  You will;

• Coach, Lead, and Inspire: Working closely with your team you will foster a culture of collaboration and growth. You will be confident to address challenges head-on but to also to celebrate successes.
• Achieve Sales Targets: With a sharp focus on financial goals, you will lead your area to meet and exceed sales targets.  You will maximise retail profit by driving donated sales, new goods sales, Gift aid and fundraising income whilst also controlling variable costs. You will monitor each shops sales performance against a weekly budget, taking action as necessary to improve sales performance where shops are under-performing.
• Recruit and Develop Talent: Building a high-performing team is key. Working alongside Woodgreen’s People Team, you will recruit, develop, and retain top-notch staff across all roles, nurturing their skills and potential to drive performance.
• Ensure Compliance: Across your designated area you will ensure in-shop compliance with organisational policies and Woodgreen’s Ways of Being, with a strong understanding of safeguarding in the charity retail environment.
• Analyse Data for Insights: Using relevant financial data you will make informed commercial decisions in order to guide your area towards profitability and sustainability.
• Set Standards: By maintaining sector-leading standards in customer service and in-store merchandising, you will ensure an exceptional shopping experience for our customers.
• Drive Donations: By encouraging and supporting your Shop Management team to initiate and lead area-driven initiatives your area will generate quality donated goods, fuelling Woodgreen’s mission to support animals in need.
• Engage with Communities: At the heart of our community strategy Woodgreen aspires to ensure that our shops are not just places of retail, but integral parts of the communities we serve.

In return we can offer you;

• A competitive starting salary of £34,730 - £42,446 per annum depending on experience.
• Generous car allowance
• 36 days annual leave entitlement (inclusive of bank holidays) which will increase with length of service to a maximum of 40 days 
• Up to 8% employer pension contributions (based on employee contribution level)
• Support towards healthcare costs (cashplan) and wellbeing
• Free access to Headspace
• Life assurance scheme (4 x salary)

Successful candidates will be invited to attend an Assessment Day at our Godmanchester site on Tuesday 4th June.

Please note that this role is subject to a range of pre-employment checks to include an enhanced DBS check.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Warehouse Manager

Nechells, Birmingham, B7 5QT

Salary: £27000 per annum

Location: Birmingham, B7 5QT

Hours: Full Time 37.5 per week

Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more

Reporting to: Regional Warehouse Operations Manager

FareShare Midlands is the region’s largest food redistribution charity, fighting food poverty and hunger by tackling waste. We source good quality food that is surplus to requirements from the food industry. An army of volunteers help redistribute this food to over 500 frontline charities and community groups such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to over 67,000 vulnerable people every week.   We also support people through our Employability programmes, enabling them to learn skills and find rewarding work – some for the first time.  

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

The Role

FareShare Midlands is a high-profile charity with stakeholders from varying sectors not least over 500 companies in the food industry and FareShare UK.  You will work towards, and achieve, a best-in-class in operation not accepting standards or a service that falls short of this.

As the senior person on site, you will be the key point of contact for operations, logistics and stock allocation for your region. You will be responsible for all compliance issues including food hygiene, health & safety and security of the depot and the safety and wellbeing of all visitors, contractors, depot staff and volunteers.

The main role will be to lead the successful day to day operations and ensure the ongoing success of the FareShare Midlands Regional Centres. This will involve working closely with staff and volunteers to ensure that all activities, including operational and order processing are completed to the agreed standard & daily timetable.

With colleagues in the Supply chain & Development functions, you will help develop new operational/logistic activity and lead on the implementation of growth of your RCs activity, capacity and output.

You will report to the Regional Warehouse Operations Manager and will be a key member of the Operations team across the Midlands region. You will identify and share good practise within and outside the Midlands, working closely with colleagues in the other regional centres.

In agreement with the Regional Warehouse Operations Manager, you will set out relevant Ops KPIs and targets and will join daily calls and weekly meetings to discuss and help resolve issues across the Midlands region, working as ‘one team’ with colleagues from other functions and regions.

Opening times:

Over the week the depot will be open for the hours required, with staff working 37.5 hours per week which may include working in evenings and weekends on a rota basis if the performance and growth of the region requires it. You will work with the Regional Operations Manager to implement the shift patterns required to provide the service to our members and communities.

Main responsibilities

Job responsibilities will prioritise but not be limited to:

1. Operations:

· Co-ordinate the work schedule and daily activities of the depot, within the guidelines of FareShare Midlands policies and procedures on food safety and Health & Safety

· Be responsible for the supervision, development, and training of all staff & volunteers

· Ensure that all shifts are efficiently planned, controlled, and resourced at least a week in advance.

· Maintain and use the in-house stock management system, with responsibility for the training of depot staff and volunteers on the database and accuracy of stock.  Maintain good relations and communications with food suppliers and community member recipient projects, responding to any complaints or service issues with pace and courtesy as set out in our Service Charter

· Ensure that the vans are maintained as roadworthy and legal (taxed and insured)

· Ensure that community food members in your region receive a service, supply and variety of food that is expected / agreed, working closely with the Development Manager to flag potential issues with supply and/or service

2. Health & Safety, Food Hygiene & Equal Opportunities:

· Be responsible for the Health & Safety and security of the operation, including warehouse, vehicles, staff, visitors, and volunteers

·  To support health and safety advisor in carrying out risk assessments

· Ensure compliance with all FareShare policies and procedures and industry standards as required by food donors and regulators, and maintain gold standard at audit level

· Ensure the service is delivered in accordance with FareShare Equal Opportunities Policy and maintain the values and culture of the FS Midlands operation.

3. Human Resources

· Lead & develop your direct reports on a day-to-day basis, ensuring that all are aware of their responsibilities and have the resources, capacity and capability to carry them out

· Be responsible for warehouse staff personal development reviews, regular 1-2-1 meetings and support as required

· Work with the Volunteer co-ordinator to recruit and train the right volunteers and other work placement trainees within the project

· Work alongside the volunteer team to ensure a complete and Up To Date rota is available – supervising volunteers should also be included on the JD

4. Key Performance Indicators and financial responsibilities

o Cost control

o H&S – accidents and near misses

o Service level & complaints

o Food safety standards and audit scores

o Waste and conversion rate

General

Person Specification - Skills, Qualities & Experience

Essential

· Established (minimum 3 years) warehousing knowledge including managing Staff and Rota’s.

· Depot management experience, managing stock control, payment reconciliation and putting all required warehouse processes in place.

· Stock management of perishable goods, putting processes and checks in place from goods in to goods out, creating stock count processes, managing stock rotation.

· Line management experience, including projects and associated budgets to time, to cost and to quality.

· Commercial experience; managing budgets, identifying cost savings, revenue generation and meeting KPI targets.

· Familiarity with and experience of working in CI or Lean culture including leading on review and improvement processes.

· Experience of developing and implementation of performance management systems for service delivery including monitoring and evaluation.

· Understanding of the voluntary and community sector and volunteering.

· Strong communication and interpersonal skills, with the ability to deal with people at all levels building successful and productive relationships, both internally and externally.

· Facilitation, networking and group work skills and the ability to work successfully with groups of different sizes and backgrounds.

· Working within diverse communities such as urban, suburban, small towns and / or rural and with a wide variety of voluntary and community sector organisations.

· Enthusiastic and self-motivated with excellent team-working and team building skills.

· Ability to use own initiative, working independently when required.

· Good time management with ability to manage workloads, set priorities and meet deadlines.

· Demonstrable IT literacy, in particular of using Microsoft applications (Outlook, Word, Excel and PowerPoint).

· Encouraging and promoting equality, diversity and inclusion in the delivery of services and experience of working effectively with people from a range of backgrounds.

· Evidence of continual self-development of knowledge and skills.                                                                 

Desirable

 · Some experience of financial management, including control over budget setting and performance management

· Relevant experience of working in the food industry, probably in a retail operations management or production management resulting in a strong understanding of all the core areas around operations, food safety, health and safety and good business practice.

· Relationship management and partnership working with senior stakeholders across multiple sectors.

· Transferable experience that demonstrates a high likelihood to fit into the management culture of a medium sized voluntary sector organisation that is underpinned by the organisation’s values.

· Volunteering Experience & Experience of Managing Volunteers

Values and behaviours 

· A commitment to Equal Opportunities

· An appreciation of FareShare Midlands’ mission and vision

· Flexibility of approach and ability to work in a team

· Proven ability to develop and maintain good working relations, with both internal and external audiences

How to Apply:

If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

Closing date for receipt of applications is 27th May 2024. 

Senior Counsellor

Hours of Work: 4 days a week, 28 hours a week

Salary: £40,221 (pro-rata)

Duration of Contract: 1 years - renewable subject to funding

Accountable to: Executive Director

Responsible for: Three part-time counsellors/psychotherapists and a team of volunteer counsellors/psychotherapists.

About IKWRO

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. IKWRO is a registered charity which provides advice and support to Middle Eastern, North African and Afghan women and girls living in the UK, who have experienced, or are at risk of all forms of “honour” based abuse, including; forced marriage, child marriage and female genital mutilation (FGM), or domestic abuse.

We work with women and girls of all ages, including lesbian women, bisexual women and trans women. We offer services in Kurdish, Farsi, Arabic, Dari, Pashto, Turkish and English. IKWRO offers free advice, advocacy and counselling services and operates a refuge which provides safe accommodation and specialist support to single women at risk of “honour” based abuse, forced marriage and domestic abuse.

IKWRO also provides training for women and girls to help them understand their rights in the UK. In partnership with other organisations, we assist survivors of abuse with accessing English language classes and education, training and employment opportunities.

As well as supporting women and girls directly, we offer advice and training for professionals from the statutory and voluntary sectors, to better understand the needs of the women and girls we represent, the types of abuse they experience and to provide best practice prevention and support services.

We campaign to increase awareness and improve laws and policies to tackle all forms of “honour” based abuse and harmful practices including; forced marriage, child marriage, marital captivity, female genital mutilation, virginity testing and hymenoplasty, discrimination by sharia courts and to push for better laws and policies to protect women’s and girl’s rights.

The post-holder will be required to work in a confidential setting and provide non directive support to improve mental health and social functioning of women who are experiencing different forms of gender based violence. The post-holder will be professionally trained, accredited and work within the BACP/BPS Ethical Framework for the Counselling Professions (2018) or equivalent. 

Main Duties and Responsibilities

·Provide a service in line with BACP (British Association for Counselling and Psychotherapy) guidelines or equivalent.

·To support the management team with the strategic development of IKWRO’s counselling services. 

·The provision of effective and high-quality Counselling and Psychotherapy services to IKWRO’s clients through making use of up to date service standards and IKWRO’s Counselling Guidelines.

·To agree a counselling contract with IKWRO’s clients and provide a timely, responsive and appropriate service.

·Carrying out a small one to one clinical caseload and/or depending on the team’s clinical capacity.

·To manage waiting lists according to the level of risk, delivery plans and organisational priorities. 

·To manage the delivery against targets and in accordance with contract requirements. 

·To lead, line manage and develop the counselling services staff as required.

·To do the clinical supervision of Associate Counsellors and trainees.

·Helping clients work towards a deeper understanding of their concerns;

·Maintain clients’ records ensuring accordance with IKWRO’s policies particularly as they relate to confidentiality and data protection.

·Making appropriate referrals and signposting to other services if needed;

·Attending clinical individual supervision, managerial supervision and training courses;

·Liaising, as necessary, with other agencies and individuals to help make changes based on the issues raised by clients;

·Liaising with IKWRO’s staff.

·Maintaining and updating accurate digital records of all cases and up to date monitoring and evaluation databases as well as writing reports.

·Experienced in delivering a variety of therapeutic interventions from different therapeutic modalities such as Trauma Focused Cognitive Behaviour Therapy, Psychodynamic, Existential and Humanistic therapy.