Quality and practice development lead jobs in ashford, surrey

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for Domestic Abuse Housing Advocates to join our team

Salary: £26,000 - £32,000

Location: Hammersmith with travel to other service locations Finsbury Park and Stratford

Hours:   35 hours per week

Contract: Permanent

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

As a Housing Domestic Abuse Advocate, you will provide intervention, advocacy, and support to survivors of domestic abuse. Working within a fast-paced team, you will help empower women and ensure that the voice of survivors informs every stage of their journey towards improved safety. You will have your own caseload of survivors who hold social tenancies with local authorities or housing associations, and you will encourage them to engage with our service and ensure they have access to support. You will also co-ordinate the provision of multi-agency support which focuses on working with domestic abuse survivors to maintain their tenancies and prevent homelessness.

About You:

To be successful as the Domestic Abuse Housing Advocate you will need the below experience and skills:

You will bring solid experience of supporting women who have experienced domestic abuse in all its forms; coming from a sector with transferrable skills or possess a feminist/VAWG degree and be keen to learn and to train on the job. You will have a good understanding of violence against women and girls with a particular focus on the dynamics of domestic abuse (physical, emotional, and sexual abuse, so-called ‘honour-based violence’, forced marriage, stalking and harassment) and its impact on women, children, families, and communities. You will have proven skills and experience in conducting comprehensive assessments of needs and risk for survivors experiencing domestic abuse, including carrying out short risk management and safety planning. We will expect that you have experience in assessing the needs and safety of any children that women using the service may have and an understanding of the criminal justice system and relevant legislation with regard to legal and civil options, housing, benefits, matrimonial and children. Lastly you will bring your knowledge of safeguarding practice, procedures, and legislation.

With many skills and qualities to add to this role, if you have good IT literacy, data collection and monitoring these skills are maximised in your role. If you have experience or have been trained or are qualified in the fields related  to substance misuse, criminal jusice, law, social work or domestic abuse we would love to hear from you. 

We recognise that women often only apply to roles if they meet 100% of the criteria. We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered. 

Closing date: 6th July 2025 @23:59 *Advance reserves the right to close the advert early, or on the appointment of a candidate

· Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
•  Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email contact the Talent Acquisition Team via our website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

About Brake
Brake is the UK’s leading road safety charity, dedicated to supporting people affected by road crashes and advocating for safer streets. Since 1995, we have been helping victims and their families to navigate the devastating impact of road collisions through the National Road Victim Service—providing immediate, compassionate, and tailored support for those who have been bereaved or seriously injured. Our mission goes beyond recovery; we campaign tirelessly for legislative and societal changes to prevent future tragedies and make roads safer for everyone.

Join us as a Caseworker – North Yorkshire Region - To apply for this role, you MUST be a resident in the North Yorkshire area.

This year, Brake celebrates 30 years of life-changing work, and we’re looking for a committed and compassionate Caseworker to help us continue making an impact. If you are based in the North Yorkshire region and want to help people at their most vulnerable moments, this could be the role for you.

Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide direct, trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.

This role is flexible, allowing you to structure your own working pattern within weekdays from 8AM to 6PM. While travel is required, you’ll have control over your diary. The work is challenging but immensely rewarding, requiring resilience, empathy, and a dedication to making a real difference in people’s lives.

Key Responsibilities

• Providing direct support to road victims and their families in the North Yorkshire  region, following Brake’s trauma-informed model of care.
• Managing a caseload of service users, ensuring their emotional, practical, and advocacy needs are met.
• Undertaking comprehensive needs assessments and creating individualised support plans
• Offering emotional and practical support—this can include helping families access therapeutic resources, financial aid, or even facilitating keepsakes to honour the memory of their loved ones
• Liaising with professionals, including police officers, Family Liaison Officers, mental health services, coroners, GPs, and other support organisations.
• Advocating for victims within medical, legal, and social services to ensure their voices are heard.
• Providing support through multiple channels, including in-person, remote calls, video chats, and messaging, depending on service user preferences.
• Completing safeguarding assessments and escalating concerns to the Designated Safeguarding Lead when needed.
• Maintaining accurate case records in compliance with data protection policies.
• Engaging in external clinical supervision to manage personal resilience and well-being.
• Participating in team meetings, training, and professional development to ensure the highest standard of service delivery.

What We Offer

• £26,000 per year (initial one-year contract, with funding in place and potential to extend).
• Flexible working hours—working pattern can be shaped around your needs.
• Mostly remote work, with travel to service users’ homes or safe meeting places (mileage expenses reimbursed).
• Death in service benefit, to the value of 2 x salary
• 36 days annual leave, including bank holidays and compulsory end of year shutdown
• Employee assistance program, including counselling, legal and financial advice.
• External trauma consultant support to aid in caseworker resilience.
• Structured induction, training, and ongoing development including in trauma-informed support and risk management.

Who We’re Looking For

Essential Requirements:

• A full, clean UK driving licence and access to your own vehicle.
• Resident in the North Yorkshire area.
• Experience in frontline support services, preferably involving sudden bereavement or heightened vulnerabilities.
• Experience supporting 16-18 year olds.
• Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
• Competency in I.T skills to work remotely.

Desirable Experience:

· Comprehensive understanding of the processes involved in the criminal justice system and coronial process

Personal Qualities:

• Self-motivated and resilient—able to navigate emotionally challenging situations.
• Empathetic and compassionate, with a commitment to helping others.
• Adaptable and creative, able to tailor support methods to individual needs.
• Strong communication and interpersonal skills, able to collaborate with professionals and service users alike.

Equality, Diversity & Inclusion

Brake is passionate about creating an inclusive workplace that values diversity. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you

Contract Type: Full Time 

Hours: Full-Time, 35 hours per week - occasional evening / weekend work required* 

Department: Programme Delivery 

Reports to: Programme Leader 

Location: London, Hybrid – 1-2 days in the office per week as well as time out and about in schools

Salary: £32,000 per annum 

* In support of mentor training and other programme activities 

(The boroughs we currently operate in are: Islington, Camden, Hackney, Brent, Westminster, Hammersmith & Fulham, Tower Hamlets, Southwark, and Lambeth)

Benefits

• Hybrid working 
• 2 Me days
• 25 days annual leave entitlement, increasing by 1 year for every year of service for a maximum of 5 years 
• Birthday bonus day off 
• Option to swap bank holidays for other religious holidays 
• £100 training budget to support your personal development
• TOIL (time off in lieu) for any weekend/evening work 
• Working with a values led, supportive and fun team

Our Values and Behaviours

At TKN our mission and values still follow our founder’s original vision:

· Vision – Every child gets to live the life they choose.

· Values – Fun, connection, diversity, curiosity and integrity.

· Mission – To make meaningful connections in our communities and to support children through mentoring to feel happy and confident about themselves and their futures.

As a team we also agreed the following behaviours will guide the way we work:

Respect Empowerment Collaboration Co-Confidence Exploration

Role Purpose

To deliver and develop a high-impact mentoring programme through effective mentor management, community engagement, and high-quality organisation and programme administration around London. This role is vital to achieving the organisation’s goals — including positive outcomes for children, meaningful volunteer engagement, compliance, and sustainable growth.

This role brings a perfect blend of administration and delivery, giving you ample time to see and speak with children and volunteer mentors, seeing up close the transformation the programme makes on children’s lives. 

Core Responsibilities

1. Mentor Management & Support 

• Match at least five children per month with suitable volunteer mentors, aligned with individual needs and programme goals. 
• Manage up to 55 active mentor-mentee pairs, leading the administration cycle and our quality framework. 
• Maintain 100% accurate records and communications in our data management system, Salesforce, ensuring full compliance with internal processes 
• Maintain consistent, high-quality mentor communications, including regular check-ins and reviews, ensuring consistent session attendance. 
• Co-deliver training for new and existing volunteer mentors; support community events and in-person meetups, maintaining 90%+ satisfaction in mentor surveys. 
• Drive mentor engagement and experience through the online community platform, reflective sessions, and arranging mentor meetups. 
• Promote long-term mentor involvement, with volunteer mentors contributing beyond core mentoring. 

2. Programme Delivery & Development 

• Support organisational targets across cohorts supporting delivery, volunteer recruitment and fundraising annually 
• Deliver child workshops and check-ins, capturing their voices and tailoring support accordingly. 
• Collect consistent impact from children, caregivers and mentors, ensuring all impact targets are met and ensuring children show positive progress in key outcome areas
• Collaborate with Programme Leaders to identify improvements and co-create new  approaches or resources. 
• Promote child participation and co-creation in all aspects of programme design and delivery, ensuring children's voices inform organisational reporting and development. 
• Plan and arrange group 2-3 mentoring sessions annually with other programme managers 

3. Volunteer, Referral & Community Engagement 

• Work with the volunteer recruitment team to build local partnerships and referral networks to support volunteer recruitment and programme delivery. 
• Maintain strong relationships with referral partners (e.g., schools, community organisations) to ensure a steady referral pipeline and collaborative working and 80% of your schools are retained. 
• Provide updates of the programme to referral partners and share content to internal marketing and schools colleagues to support completing the schools termly impact template 
• Act as a key liaison between mentors and caregivers, supporting clear communication and shared understanding of child development and the programme. 

4. Safeguarding  

• Uphold a strong culture of safeguarding in your work, acting in compliance with our safeguarding policies and procedures at all times. 
• Contribute to TKN safer recruitment processes, attending internal mentor training events to vet prospective mentors. 
• Review and assess weekly delivery session reports from mentors, updating Salesforce as required. 
• Ensure every child participating in the programme experiences a positive ending in line with TKN positive ending guidance. 
• Work collaboratively with DSLs to follow TKN safeguarding processes, escalating where needed 

Skills Required for this Role

• Relationship Management: Build and maintain trust with mentors, children, schools, caregivers, and community partners. 
• Communication: Clear, professional communication across diverse stakeholders including written reports, training, phone calls, meetings and in person check-ins. 
• Data & Impact Tracking: Confident in using data management systems, ideally understanding of salesforce and other tools to track progress, outcomes, and ensure data accuracy. 
• Safeguarding & Compliance: Strong understanding of safeguarding principles and policy application. 
• Programme Delivery: highly organised with the ability to coordinate workshops, group sessions, and mentor support within quality frameworks. 
• Child-Centred Practice: Committed to capturing and integrating children’s voices in all areas of programme design and evaluation. 
• Adaptability & problem solving: Able to be solutions based and able to adapt to a fast-paced environment and organisation striving to grow and reach more children 

We will hold first round calls and then a formal interview for those who are successful. We will be interviewing on a rolling basis so early applications are encouraged

Our Commitment to Safeguarding and Equity

Safeguarding Committment

Safeguarding is a priority at The Kids Network. We are committed to safeguarding and promoting the welfare of children and expect all staff and volunteers to share this commitment. The successful applicant will be required to go through our safer recruitment processes, including an enhanced DBS check. 

Equity Commitment

The Kids Network values diversity and inclusion and we have worked to create an application process that is accessible, however we recognise that there may be more we can do, especially for applicants who are minoritised in society, have specific accessibility needs and/or have experienced discrimination. If this is the case, we are happy and open to discussing ways in which we can better support your candidacy and make this application process as equitable as possible for you.

We are a diverse organisation and welcome everyone, but it is important to note that the intersections of your identity will not increase or affect the amount of labour you are asked to do. If you wish to draw on your own lived experiences that will be both encouraged and supported but it is not nor ever will be a prerequisite of this role. 

Citizens UK 

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

South London Citizens 

South London Citizens (SLC) is Citizen’s UK second oldest chapter, established in 2004. SLC has over 100 member institutions spread across seven south London boroughs, working together for the common good.

South London Citizens has developed 1000s of local leaders through training and action teams and won big national campaigns, for example delivering free school meals for children whose parents have no recourse to public funds.

The Living Wage campaign is part of SLC’s DNA and in the last 12 months a campaign to bring the Living Wage Campaign to the Southbank has delivered well over 1000 pay rises to south London workers. The Real Living Wage is currently £13.85 in London, compared with the National Minium Wage of £12.21 (for workers aged over 21).

Community Organising

Through our theory of social change, called community organising, we train thousands of everyday people to lead change in their communities, equipping them with the skills to hold politicians and other powerholders to account. We are made up of 500+ member organisations in powerful alliances throughout the UK. Our members include schools, universities, faith groups, parents’ groups, health practices, charities, trade unions and other civil society organisations. 

Purpose 

The principal responsibility of an Associate Organiser is their own development: learning the craft of Community Organising under the guidance of an experienced Community Organiser. They work intensively with a small number of member organisations under close supervision, growing their experience, skill and responsibility incrementally. An Associate Organiser is working towards becoming a competent practitioner of the craft of broad-based community organising methodology, and focuses on the building of relational power, the recruitment and retention of dues-paying institutions, the development of leaders, the strengthening of member institutions, leader-led public actions, and the winning of systemic change. 

This role is particularly to organise around the issue of low pay and precarious work and participate in Citizens UK’s flagship campaign, the Living Wage Campaign. We need someone who can speak Spanish as well as English, as south London’s Latin American communities are leading the work in South London. There is scope to involve leaders in campaigns around housing, health and migrants' rights, as we recognise that people affected by low pay are very often determined to take action on wider issues beyond work.     The purpose of the role is to develop leadership, especially grassroots leadership, workers from London’s lowest paid sectors, that can power the campaign. Crucially the Associate Organiser will work with colleagues in South London Citizens to build and execute a strategy that develops powerful leaders for South London Citizens and wins the Living Wage, Living Hours and other material gains for thousands of workers across the capital.

Main Responsibilities 

Working as an Associate Organiser in South London for Citizens UK, reporting to the Lead Organiser, South West, SLC, your main responsibilities will include: 

Build relational power to further the goals of CUK 

• Actively participate in the development of a comprehensive power analysis appropriate to the desired sphere of influence for each project/assignment 

• Establish working relationships with identified leaders and demonstrate ability to move them into action, including as part of the wider alliance; taking the initiative to establish new relationships as required 

• Conduct one-to-ones to develop relationships with leaders and understand their concerns. 

• Tell a wide range of Community Organising stories effectively to influence others and achieve CUK’s goals 

Identify and develop relational leaders prepared to act with others for the common good 

• Identify and discern actual and potential leaders with the passion and ability to drive change

• Proactively create opportunities for leaders to develop, in particular tertiary or new leaders; nominate for training on the core taster curriculum 

• Successfully deliver training workshops in local institutions and on the core taster curriculum at a local level 

Strengthen institutions and develop BBOs 

• Ensure good understanding of the basic interests and traditions of typical member institutions and worker leaders. 

• Organise a small number of member institutions or 1 strategic partner to work together for the achievement of common goals relating to the Living Wage campaign. 

• Support pre-existing core teams and create/develop new core teams to provide leadership 

Support leaders through the Cycle of Action in order to create change 

• Support leaders in running listening campaigns 

• Organise Living Wage actions; demonstrating increasing independence in working without the need for close supervision

• Take the lead in supporting groups of leaders through the cycle of action on the Living Wage; aiming to achieve new accreditations and other wins.

• Evaluate the effectiveness of actions; demonstrating ability to incorporate lessons learned into future actions 

  Contribute to CUK’s financial viability through effective fundraising & financial management  

• Recruit new dues paying institutions; work together with a more senior Organiser to negotiate annual membership fees and letters of understanding 

• Contribute substantively to fundraising to ensure the sustainability of the work 

• Liaise with the Finance & Operations team to update the membership database and ensure timely invoicing and fee collection 

Contribute to effective teamwork 

• Be proactive concerning personal professional development and wellbeing; i.e. by reading widely, developing a healthy work-life balance and demonstrating ability to reflect on own organising craft & improve on self-identified weaknesses 

• Demonstrate ability to work effectively with colleagues and participate in a team 

• Produce all required reports and follow CUK’s procedures on time and to the required standards 

Participate in the development of the craft of Community Organising and play a role in the Guild of COs 

• Schedule an average of at least three 1-2-1 relational meetings into your daily schedule as a core part of your professional practice 

• Commit 10 working days pa (pro rata for part-time staff) to the preparation, delivery and evaluation of Citizens UK National Community Leadership Training or other local or regional trainings; 

• Participate in a Guild Team and help it develop as a Community of Practice that enables Organisers across the UK to develop their skills and experience. 

Personal Specification 

(D) Desirable, (E) Essential 

Qualifications 

Bachelor’s degree in any subject (D) 

Subject of relevance to community work or community organising (D) 

Experience 

• Previous campaign experience (D) 

• Evidence of having acted in a leadership role with peers or in local community activities (e.g., organising clubs or societies) (E) 

• Experience of project management; evidence of having delivered work on time and to standard (E) 

• Able to demonstrate previous experience of ‘learning by doing’ in a work or project environment; evidence of being open to feedback and comfortably coachable (E) 

Key skills and knowledge 

• Excellent interpersonal awareness – ability to listen well and appreciate a viewpoint or opinion that is different from one’s own (E) 

• Excellent concern for impact – ability to adapt own behaviour to address the needs or concerns of someone else (E) 

• Good communication skills – able to speak with conviction and passion; and to make a logical argument (E) 

• Fluent in Spanish and English – written and spoken (E) - other community languages, especially Portuguese (D)

Personal qualities & values 

• A self-starter with ability to take initiative and work independently (E) 

• A passion for justice (E) 

• A positive enthusiasm for working with faith congregations, trade unions, schools, and other community organisations (E) 

• An interest in and experience of politics and public life (E) 

• Able to work in a team (E) 

• Willingness to work within accountable relationships (E) 

• Self-motivated and adaptable (E) 

  Our Organisers and some project teams work closely with our member institutions and will be expected to attend member events that take place in the evenings and occasional weekends. We operate a Time Off in Lieu approach and have very flexible working arrangements to ensure a good work-life balance. 

The successful applicant will be required to undertake a satisfactory Enhanced DBS check. DBS checks are renewed on a 3-year cycle. 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.

 Interview date: Tuesday 22nd July 

Be part of a team that changes and saves lives. Design and deliver creative events that support military families caring for injured loved ones.

This is a demanding but deeply rewarding role that combines service delivery, engagement, and emotional resilience. As Events & Engagement Officer, you will work closely with our Operational Support Team to design and deliver a varied programme of online and in-person events. These will support the wellbeing of our Members (adult family members of injured veterans and serving personnel), reduce isolation, and build understanding of the challenges faced by military families.

The Ripple Pond is a UK-wide charity that supports the adult family members of physically or psychologically injured Armed Forces personnel and veterans. We provide peer support, structured guidance, and signposting to improve wellbeing and reduce isolation for families who often carry complex emotional burdens in silence. Our work is rooted in lived experience and built on a foundation of inclusion, compassion, and community.

The Operational Support Team lies at the heart of our frontline service. It delivers one-to-one support, coordinates safeguarding and triage, and ensures Members are connected to the right pathways at the right time. It is a trauma-informed, emotionally intelligent team that works with care and professionalism, ensuring that no one caring for an injured veteran or serviceperson feels alone.

You will start your time with The Ripple Pond by embedding into the Operations Team for approximately two months. This will give you a firm grounding in the lived experiences of our Members and ensure you’re fully trained to act as Duty Officer. As Duty Officer, you’ll receive and respond to referrals and enquiries, complete needs assessments, carry out risk assessments, and navigate Members to appropriate internal or external support. This may involve responding to distressing and traumatic situations, including domestic abuse, suicidal ideation, addiction, and other complex issues. You will also be expected to attend (online) multi-agency meetings.

This role requires emotional resilience, sound judgment, and exceptional communication skills. You will need to work flexibly, including some evenings and occasional weekends, and travel to a limited number of face-to-face events and meetings throughout the year. In return, you will be part of a supportive, values-driven team making a real and lasting difference to people’s lives.

Key Responsibilities

• Working with your colleagues to design and deliver an engaging and inclusive programme of digital and in-person events that support Member wellbeing, build confidence, reduce isolation, and encourage peer connection.

• Co-develop activities such as themed discussion groups, creative and recreational workshops (e.g. book clubs, craft groups, quiz nights, art workshops, journaling, fitness, etc.), and skill-building sessions.

• Plan and lead external engagement sessions for professionals and stakeholders to improve understanding of the Armed Forces family experience.

• Manage the full event cycle, from concept and scheduling to promotion, delivery, and evaluation.

• Work closely with the Operational Support Team to ensure all activities reflect Member needs and organisational aims.

• Act as Duty Officer on a rota basis, including during periods of staff leave or absence. This includes responding to new enquiries, completing needs and risk assessments, and triaging Members into appropriate pathways of support.

• Respond sensitively to Members disclosing trauma or distress and act in line with our safeguarding and escalation procedures.

• Attend virtual joint-agency meetings when required to support Members or represent the charity.

• Use digital tools to promote and deliver content (e.g. Zoom, Canva, Transpond, Eventbrite, CRM systems).

• Collect and evaluate Member feedback to help refine services and contribute to reporting and development work.

• Support cross-organisational projects and team-wide initiatives as needed.

Terms and Conditions

• Hours: Part-time, 21 hours per week

• Schedule: Three days per week, 9 am to 5 pm (1-hour unpaid lunch break)

• Flexibility: Some evenings and occasional weekends will be required to support Member activities or represent the charity. Time Off In Lieu (TOIL) will be provided

• Contract: Fixed-term, 18 months (extension subject to funding)

• Location: Home-based

• Travel:
  ˃ Expectation to attend up to 8 in-person events or meetings per year
  ˃ All travel time and reasonable expenses are reimbursed
  ˃ Depending on your location, some travel may involve overnight stays, which the charity will fully fund
  ˃ The ability and willingness to travel and stay overnight is essential

Person Specification

Essential

• Experience designing and delivering events (in-person or online)

• Strong interpersonal skills with empathy and emotional resilience

• Excellent written and verbal communication

• Ability to manage sensitive conversations and disclosures appropriately

• Familiarity with digital tools (e.g. Zoom, Canva, Eventbrite, CRM systems)

• Excellent organisational and time management skills

• Ability to work flexibly, independently, and as part of a team

• Commitment to safeguarding, confidentiality, and person-centred support

• Demonstrates emotional resilience and works confidently with individuals facing trauma, distress, or complex challenges

• Maintains strong professional boundaries and self-awareness, with a clear understanding of when to seek support

• Manages workload effectively under pressure, staying focused and prioritising in emotionally demanding situations

• Shows a consistent commitment to personal wellbeing and self-care when working in high-pressure or emotionally complex environments

Desirable

• Knowledge of or lived experience within the Armed Forces or veteran families

• Experience working in the charity sector

• Familiarity with trauma-informed approaches or peer-led initiatives

Other

• Full UK driving licence and access to a roadworthy, insured vehicle

• Willingness to travel across the UK and stay overnight where required

• Commitment to professional development and learning

Benefits

• 30 days annual leave (pro rata) plus your birthday off

• 6% employer contribution to your workplace pension scheme

• Access to an Employee Assistance Programme offering:
  ˃ Discounts and rewards on popular brands
  ˃ Free access to fitness and wellbeing apps
  ˃ Free legal, financial, and family advice

PURPOSE OF THE ROLE

To support the Area Manager / Operations Director in ensuring the Charity’s development and growth in ways that are relevant and in line with operational services and charitable objectives.

To ensure the Charity achieves its aims and objectives and fulfils its operational plan effectively by providing high quality intervention, providing person centred support for at-risk young people.

To have key responsibilities in reducing risk and delivery of our Shaping Futures Intervention this is our Short-Term Intervention Programme (STIP) in Buckinghamshire.

This project is funded for the next 18 months, we will be working closely with partners to extend this funding agreement.

KEY RESPONSIBILITIES

• Coordinate onboarding of young people, including the initial assessment, and developing 12 individualised sessions bespoke to each young person.
• Ensure a 12-week programme is written and sent to the young person with agreed outcomes after initial meeting.
• Responsible for a case load of young people up to 20 young people at any one time.
• Lead sessions and activities with appropriate resources to empower young people to make more positive choices to reduce violent behaviours, reduce risk of exploitation and other offending behaviours.
• Support the multi-agency network for the young people you are working with. Report any safeguarding concerns to the DSL, with support from your line manager.
• Work in partnership with the Operations team to develop opportunities in line with the intervention if needed.
• Attend stakeholder meetings where needed.
• Uphold Caudwell Youth’s values
• Effectively report to your line manager complaints and compliments relating to the programme
• Build knowledge of local strategies, linking in with network forums.
• Develop relationships and partnerships with local employers, benefit agencies, training establishments to enable opportunities for young people.
• Monitor targets and ensure programme objectives are met.
• Collect outcomes data with tools provided by Caudwell Youth.
• Embed engagement strategy with the young people in your area.
• Coordinate a safe exit of young people effectively, signposting to Caudwell Youth’s mentoring service (if appropriate) or externally.
• Ensure we achieve agreed development objectives, with support from your line manager.
• Be an ambassador for Caudwell Youth in the geographical area you are leading.

​Coordination and Development

• With support from your line manager, ensure the delivery, development of services, community-based activities, and development opportunities are in line with regulatory requirements, our own policies, including safeguarding, social media, health & safety and data protection.
• Develop services and activities and opportunities for inclusion, community engagement and personal development for young people as agreed with your line manager.
• Ensure appropriate planning, risk assessment and evaluation for all activities relating to your area of responsibility is completed, with support from your line manager where appropriate.
• In collaboration with the Operations team, support activities for the needs of the young people across the charity’s wider geographies.

Administration:

• Maintain an excellent standard of administration, record keeping and reporting of all work undertaken in line with data protection and Caudwell Youth’s policies and procedures.
• Monitor all activities for your area against targets and objectives.
• Undertake proactive activities in line with our policies and good practice.

Partnership and Liaison:

• Work closely with the team and the stakeholder steering group to promote good communication and shared focus.
• Ensure effective, relevant and appropriate communication at all times.
• Represent the Charity to other organisations, funders and supporters.
• Establish and develop good relationships with other charities and agencies to increase partnership and effective joint working where appropriate.
• Be a point of contact for referrers and external contacts as regards to activities and service provision.
• Maintain strong working partnership with Thames Valley Police and Buckinghamshire Council to deliver the Shaping Futures Programme.

Team Ethos:

• Work effectively as a team, supporting other team members and be willing to receive support whilst fulfilling your own responsibilities and tasks.
• Express and promote equal opportunities and encourage inclusion and involvement.
• Ensure good communications and relationships within the team at all times.
• Attend team meetings, personal work reviews and task group meetings proactively and as a contributor.

General:

• Demonstrate a high level of professionalism and maintain professional boundaries at all times
• Undertake and identify training as required and take a positive approach to personal development.
• Fulfil the duties and responsibilities of an employee as regards to Health and Safety at Work, including own safety and self-management.
• Undertake any other reasonable tasks deemed necessary.

PERSON SPECIFICATION

On appointment, you are expected to have:

• Previous professional experience and hold most of the necessary skills for the role.
• Excellent knowledge and understanding of young people services in the UK Strong people skills: demonstrates empathy, leads by example, and contributes to building a desirable team culture
• Understanding of young people at-risk Commitment to equality and diversity
• A positive attitude with a proactive and flexible approach to work
• A good understanding of safeguarding and confidentiality
• A full driving licence, with access to a vehicle and have business insurance cover on your policy

Experience:

• Experience of working with statutory services to support at risk young people
• Experience of working to agreed delivery targets, monitoring outcomes, programme evaluation and report writing
• Excellent presentation skills to external stakeholders

Skills:

• Experience of liaising and relationship building with local networks
• Awareness of other local charities
• Use of software such as Office 365 and Better Impact
• Desirable but not essential - hold a certificate in JNC or NYA Youth Work Qualification

ESSENTIAL CRITERIA

Please confirm the following essential criteria. All questions must be answered Yes to meet the essential criteria:

• Do you have a minimum of 1 year’s experience working with young people in a formal or informal setting?
• Do you have experience planning and delivering activities or support services for young people?
• Do you hold a full UK driving licence with no endorsements or convictions, and be eligible to obtain business insurance?
• Do you have basic experience using Microsoft Office (e.g., Word, Excel, Outlook)?
• Do you hold a Certificate in Youth Work and Community Practice? (this can be a qualification from an awarding body JNC, NYA or equivalent).

WHY WORK FOR US: 

We are an experienced team that are dedicated to improving the lives of the young people we support.

Benefits:

• Flexible working
• Hybrid – working from home and in the community
• Westfield Health (including Employee Assistance Programme and extended counselling sessions)
• Group Personal Pension with a 5% employer contribution and Salary Sacrifice Scheme
• 25 days annual leave (FTE) plus bank holidays, plus charity closure between Christmas and New Year
• Extra paid day off on your birthday
• Paid day off for volunteering in your community
• Training opportunities to support your personal development
• Employee discounts on everyday goods and services
• Being part of a passionate and dedicated team

Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.

Job Title: Service Manager

Location: Royal Borough Kensington and Chelsea (RBKC)

Salary: £38,700

Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 17:00. Onsite face to face service, with flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty. 

As a note, this is one of two positions. This position is a permanent post, and we also have a 12 month fixed term contract opportunity live via Job ID 268355

About the Service Manager Role

We have an exciting opportunity, perfect for you if you are looking to take the next step in your career within a supported housing service! This is a great opportunity for current deputy service managers, or experienced support workers (and/or equivalent) looking for that next step! 

We're looking for a natural leader, someone with experience in supporting people who have struggled with homelessness, substance use, mental health, and/or offending backgrounds. You will be confident in your experience and knowledge and be able to use this to support and lead your team to feel empowered within their roles so they can deliver a seamless and supportive service to our residents to overcome their own personal challenges, and to achieve their personal goals and milestones.

You will have a passion for what we do, and an understanding of the multiple needs that our residents may have, and able to provide a solutions based approach in your work. This role is perfect for someone who is determined, takes pride in their work, and is able to motivate a diverse team. The role includes:

• Leading and motivating a team to deliver high-quality care and support
• Managing complex situations and driving service improvements
• Support a team who directly support individuals in their recovery journey
• Working closely with other teams and organisations to ensure the right support is provided
• Risk Management, Information Management, and Case Recording
• Property and Housing Management
• Financial Management

What we're looking for in a Service Manager:

• Experience in supporting people who have multiple and complex needs including mental health, homelessness, substance use, offending backgrounds
• Experience in frontline, and now able to empower a team to deliver a seamless service
• Confident leadership skills and ability to inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence
• Confidence in using IT; we use various systems and software's so need someone who is confident in learning new IT skills and can navigate around computer systems
• Ability to drive the service forward and implement improvements
• Confidence in managing complex situations and making decisions
• Ability to work at pace, using initiative, making decisions, and proactiveness in your approach
• Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Service Manager | Residential Manager | Homelessness | Complex Needs | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Recovery and Rehabilitation | Independent Living | Person-Centred Support | Leadership and Management | Team Development. 

Schools and Programme Coordinator / Senior Coordinator – (London and North Kent)

Salary: Coordinator/Senior Coordinator £27,500 - £33K depending on experience. (Salaries over £28k reserved for more senior/experienced candidates only).

Contract: Full time permanent contract

Location: Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.

We are seeking Coordinators to work in London and North Kent

Reporting to: Programme Hub Manager

About the Role:

We are seeking to expand our committed team of Programme Coordinators and Senior Coordinators who work directly with young people, supporting them to discover and achieve their best next step on their route to a successful career.

Our Coordinators work with young people studying in schools and colleges as well as young people who are currently unemployed or not in any form of training. Working closely with Careers Leads, Pastoral Support Workers and Referral Partners this role requires excellent relationship management skills to build trusted relationships with key stakeholders and young people as well as local construction and built environment employers who are fundamental to the successful delivery of inspiring world of work programmes.

About You

What we’re looking for in our new Coordinators(s) includes:

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

· Enthusiastic about connecting young people to opportunities, particularly those facing significant barriers to work.

· Have a ‘can-do’ attitude, as a small charity you will be expected to get involved in a variety of our programmes and activities – including development of our programmes and processes

· Be able to work within established programme structures, but still be responsive to the individual needs of employers and young people  

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

· We would expect Senior Coordinator to be experienced practitioners who can take responsibility for a significant area of work, proactively driving good practice across organisation and demonstrating a constructive and solutions-focussed leadership

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.

At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

What we offer:

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year, plus an additional “Day for You”, (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

How to Apply

If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form and include a supporting statement (max. 500 words) explaining why you're interested in this role and how you meet the person specification.

Previous applicants need not apply.

Closing date: 25th July 2025. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role using the linked document on this site.

SMART is hiring! We have a vacancy for a one year maternity cover contract, for a part time mental health Community Navigator. The Navigators support people with serious mental illness, with a range of issues including: housing, benefits, finance and social isolation.

We offer a friendly, collaborative, hybrid and integrated work environment in partnership with the NHS and other voluntary sector services, as well as a pension program, 28 days annual leave (pro rata for a part-time role), employee led HR processes and a competitive salary.

Ideally you will have experience of working within mental health/vulnerable adult services, working within multi-disciplinary teams, knowledge of the issues people face with housing/benefits etc and liaising with other services and professionals on service users behalf. 

The part-time role can be flexible to suit your needs, and can be worked over 3-5 days. We can discuss your preference at the interview stage. 

Application Deadline: 12th July at 23:30. PLEASE NOTE: We may interview before the closing date if we receive enough suitable applications

Feedback: Unfortunately, we are not able to give feedback to candidates not shortlisted. If you have not heard from us within a week of the closing date, please assume your application has not been shortlisted at this time.

About the role

The Royal College of Obstetricians and Gynaecologists (RCOG) plays a leading role in improving women’s healthcare across the world. We have an exciting opportunity for an Event Co-ordinator to join our team. This position is based in the Events and Corporate Development department and reports directly to the Events Manager, to play a leading role in delivering a high standard and quality events.

As an Event Co-ordinator, you will be at the heart of our event operations, working closely with clinical organisers and specialist societies to ensure seamless planning and execution of our events. This role is crucial in managing all logistics, planning, and ensuring each event runs seamlessly from inception to the event.

Responsibilities:

• To have full ownership and responsibility for the delivery of events, both face-to-face and virtually
• Provide onsite management during events, ensuring smooth execution and addressing any issues that arise promptly
• Develop and maintain strong relationships with our volunteer clinical organisers, ensuring their vision and expectations are met and align with the College objectives
• Assist with post-event evaluation and feedback collection, ensuring continuous improvement for future events

For the full list of key responsibilities, please check the recruitment pack.

About you

This position is well suited to someone who has a passion for delivering a high standard of events and enjoys keeping track of multiple events at one time who is looking to make a tangible impact in improving the standards of women’s health around the globe. You will enjoy the attention to detail and be comfortable working both independently and collaboratively. We are looking for someone who is customer focused and possesses the following skills and capabilities:

Requirements:

• Previous event organisation experience
• Experience of virtual event delivery
• Excellent verbal and written communication skills
• Collaborative and adaptable, with the ability to interact with organisers and internal team confidently to achieve the teams objectives
• Strong attention to detail, with the ability to multi task when working on a number of events concurrently
• Ability to bring new ideas to the team to continuously strive to enhance and improve our portfolio of events
• Comfortable learning and using event management software

Our culture and benefits

As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile and flexible working environment and free lunch onsite
• 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
• 10% pension contribution after probation
• Enhanced wellbeing and family support
• Interest-free bike and season ticket loans after probation
• Tailored Learning and Development and study leave
• Affinity staff networks
• Life assurance and income protection schemes
• Lifestyle discounts

For a full list of the benefits we offer, please visit our careers site.

How to apply

• Click on Apply to be taken to our recruitment platform, Applied. Please visit our careers website, to download the full Job pack.
• Closing date: 10.00 am on Monday 14 July 2025
• We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
• If you have any additional questions about the role or how to apply, please contact the People Team.

We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We welcome applications from all backgrounds and particularly encourage candidates from underrepresented groups, including those from black, Asian and minority ethnic backgrounds and people with disabilities. To find out more, please see our Diversity Policy and Equal Opportunities Policy.

If you require any adjustments to apply for this role or need the job advert in an alternative format, please contact us. We are happy to support with reasonable adjustments to accommodate individual needs throughout the recruitment process.

Please note: We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 18,000 members in the UK and internationally.

We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.

Salary: London Living Wage £27,007.50 p.a. FTE

Contract: 6-month fixed term contract with the prospect of progression to a permanent Coordinator role

Location:  Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.

We are seeking interns to work in London and North Kent

Reporting to: Programme Hub Manager

About the Role:

Here at Construction Youth Trust, we're on the lookout for enthusiastic individuals who are excited to learn and ready to dive into a supported internship. This is a fantastic chance to get a hands-on feel for what it's like to work in the charity sector. You will also have the opportunity to contribute to the wider development of the Trust e.g. participation in strategic working or Task & Finish groups.

We are particularly looking for individuals at the start of their career interested in working directly with young people within our Delivery Team

As a Delivery Team Intern, your key duties and responsibilities could include:

· Supporting the team to deliver fun and engaging programmes and activities for young people to get them ready for the working world by building on their skills and confidence.

· Supporting the team in the development of effective long-term working relationships with schools and referral partners.

· Supporting the team to enlist, manage and coordinate the support of local industry partners to connect young people with opportunities and employers that match their unique strengths and interests.

· Supporting the team with administrative tasks, helping to register, monitor, and evaluate the young people participating in programmes and activities.

· Please note that you will be required to travel across London regularly

About You

What we’re looking for in our new Intern(s) includes:

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

· Enthusiastic about connecting young people to opportunities, particularly those facing significant barriers to work.

· Have a ‘can-do’ attitude, as our Intern you will be expected to get involved in a variety of our programmes and activities.

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

About Us

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.

At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

What we offer:

As one of our interns, you'll gain valuable skills to kickstart your career, with the prospect of progressing into a Coordinator role with us. Plus, you'll have an internal buddy to support you and help you settle in throughout your internship.

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year, plus an additional “Day for You”, (pro rata for part-time or any period less than 1 year) which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

How to Apply

If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form and include a supporting statement (max. 500 words) explaining why you're interested in this role and how you meet the person specification.

Previous applicants need not apply. CV's alone are not considered a full application and si will not be considered.

Closing date: 25th July 2025. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role using the linked document on this site.

Rainbow Migration is the longest-running charity in Europe dedicated to supporting LGBTQI+ people through the asylum and immigration system and has been campaigning for their rights since 1993. We are recruiting a Senior Casework and Service Coordinator to assist the Support Services Manager, provide guidance and advice to colleagues, and manage incoming queries from service users.

Rainbow Migration has grown in recent years from a small charity generating £200k income in 2019 to £1M in 2024. The Senior Casework and Service Coordinator is a new role that will take on some of the responsibilities of the Support Services Manager, freeing the manager up to work on service development and strategic matters. 

Responsibilities include:

· Managing systems for incoming service user inquiries

· Casework for service users with the most complex needs or challenges

· Facilitating complex case discussions with colleagues and providing support and guidance

· Ensuring accurate reporting on service delivery outputs, outcomes and trends

· Assisting the Support Services Manager to implement changes in the service

Rainbow Migration’s vision is that LGBTQI+ people can settle in the UK and lead fulfilling lives. Our values are: 

· Safety: We believe everyone should be safe from persecution and safe to be themselves. We strive to create a safe workplace culture, and we place importance on the wellbeing of everyone involved with Rainbow Migration. 

· Integrity: We are thorough and honest in everything we do, and we take responsibility for our actions. We want to be accountable to our communities and those who support us. 

· Belonging: We welcome and include all LGBTQI+ people, and we celebrate and value their range of experience in terms of gender, religion, race, age, disability status and class. We try to remove obstacles to participation, champion equality and promote a sense of family or home through our services. 

· Respect: We believe that every person is equal and deserves the same level of courtesy, care, and attention. We respect the rights, wishes and feelings of our service users, and campaign for their rights to be respected as they go through the asylum and immigration system. 

Diversity, inclusion and anti-oppression

At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not unlawfully discriminate on the basis of race, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, or disability status. We consider all qualified applicants, consistent with any legal requirements.

We strive to build a team that reflects the diversity of the community we work in and welcome applications from candidates who have been through the UK asylum system and people of colour, who are currently underrepresented among our staff in relation to our service users.

We are also reviewing what we do and how we do it through an anti-oppression and anti-racism lens, as well as investing in being more informed and led by LGBTQI+ people who have sought asylum.

We offer a guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 if they meet all the necessary criteria in the person specification. If you wish to qualify under this scheme, please make this clear when applying.

We send a selection of questions in advance of job interviews to give applicants more thinking time. You are welcome to take notes in interviews to help process information. If your interview is online, we can also put questions in the meeting chat. Please let us know if we can make other adjustments to support your interview process.

Role overview

Contract type: Permanent

Hours: Full-time (35 hours per week). Working part-time (minimum 28 hours) will be considered. Occasional work in the evenings and at weekends may be required but with plenty of notice. Rainbow Migration encourages staff to maintain a good work life balance and has a TOIL system in place.

Salary: Starting at £36,994 with potential annual step increases up to £41,315 (pro rata if working part time), plus statutory employer’s pension contribution. In addition to an annual step increase, we consider giving a separate inflationary increase every April.

Location: Rainbow Migration’s wheelchair accessible offices are based between Vauxhall and the Oval, London. This role will have an office-based contract but the postholder can choose to work from home for part of the week in agreement with their line manager as per our hybrid working policy. You must be available to work from our offices in London when necessary. The successful candidate would also be welcome to work from the office full-time if that is their preference. At the time of posting this advert, staff mostly work from home. There might also be occasional travel outside London with plenty of notice. Please contact us if you have any questions.

Annual Leave: Initially 25 days per year. After two years of employment, this will increase by one day per year up to a maximum of 28 days (pro rata if working part-time).

Benefits:

· Two days of wellbeing leave to be taken at short notice in each calendar year (pro rata for part-time staff)

· Enhanced parental leave and pay

· Full pay for jury service (up to four weeks), compassionate leave (up to two weeks) and dependants’ leave (up to four days, pro rata for part-time staff)

· Separate salary step and inflationary increases considered every year

· TOIL system

· Hybrid working policy, including possibility of working abroad for 10 working days (pro rata for part-time staff) each year

· Policy on staff loans or salary advances for difficult times

· Work laptop and mobile phone

· Training and learning opportunities

· Occupational health assessments for disabled employees to understand how we can support and make reasonable adjustments

· Employee assistance programme which includes counselling service, wellness advice, legal and money advice, and other matters

· Clinical supervision for staff delivering services (a safe space with an independent therapist to offload and discuss feelings and challenges)

How to apply

Closing date: 9am 14 July 2025

Interview dates: Initial interviews will be 30 July and 1 August 2025 by Zoom. A second round of face-to-face interviews in London will follow.

Please read the job description and person specification. If you have any questions about the role or would like to find out more before applying, then you can contact the line manager via the email in the JD or on our website.

Please send to the email in the JD:

1. Your CV

2. A written statement (max 1,000 words). Instead of a written statement you may submit your statement by video or audio recording (max 8 minutes)

We would also be grateful if you could complete the optional monitoring form (link in the JD).

In your statement, please:

1. Explain why you are interested in this role and give examples of how you meet the person specification. In addition to what is on your CV, we want to hear about any relevant skills and experience that demonstrate you meet the necessary (and, where applicable, advantageous) criteria for the role. Skills and experience could be from training, volunteering, interests or life experience

2. Confirm if you wish to be considered under the guaranteed interview scheme for anyone considered as disabled under the Equality Act 2010 (physical or mental impairment that has a ‘substantial’ and ‘long-term’ effect on your ability to do normal daily activities)

3. State how many hours a week you wish to work and if you have a preferred pattern

While AI can be a helpful tool, we expect all applications to be original and authentic. Please ensure your final submission personally reflects your own experiences, qualifications and style of writing. Transparency is valued, so if you use AI to help with your application in any way, please explain why. Applications that are obviously written with AI without explanation will not be considered.

By submitting an application, you:

1. Confirm that you have the right to work in the UK and will produce the necessary documentation if you are offered this post.

2. Declare that to the best of your knowledge and belief, the information provided in your application is true and correct and that you understand that any false information or statement given will justify your dismissal from Rainbow Migration if appointed.

3. Accept that owing to the nature of the work, if successful, you will be required to disclose all spent and unspent criminal records at the point of conditional job offer and subsequently to undergo an enhanced DBS (Disclosure and Barring Service) check. See our website for more information.

We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices and respect the personal circumstances and needs of people with lived experience.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support for your job application from the Experts by Experience Employment Network. Please complete the form (link in JD) to request support and they will confirm if they can match you with a mentor to support your application.

Privacy notice

If you apply for this role, the information you provide will be processed according to Rainbow Migration's privacy policy. Rainbow Migration will not share your information with any third parties unless part of the recruitment process or are legally required to do so. By applying, you are permitting Rainbow Migration to access and use the information for recruitment purposes. Rainbow Migration will store data on unsuccessful applicants for 12 months after the conclusion of the recruitment campaign. Monitoring information is kept separately and is pseudonymised to avoid identification of applicants. It is amalgamated for statistical purposes and the original data is then deleted after six months.

Background to Role

The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise, and social engagement in a variety of local settings.  These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions.  They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax.

About the Role

We are looking for an experienced and enthusiastic Manager to lead our Healthier Lifestyle team which includes a team of 3 part-time Project Officers, one Dementia Support Officer, Dementia Project officer and a great team of volunteers. Addressing health inequalities and fulfilling our mission means that the Healthier Lifestyles service has opportunity to grow and expand. We want to reach younger older people to encourage “Act Now Age Well”

An important element of this role will be looking for opportunities to develop existing services and to introduce new services including some paid services. The Healthier Lifestyles Manager is a member of the Integrated Leadership team to support our One Organisation One team ethos for integrated working and holistic support for the older residents of Croydon.

Some duties will include (but are not limited to) –

• Oversee effective data recording for monitoring and reporting.
• Monitor outcomes and impact and prepare reports on the projects progress for Commissioners, Funders and AUKC Trustee Board
• Monitor and manage workload, organise schedules, ensuring that work is purposeful, targets are clear and support staff to reach their potential and feel valued.
• Support staff with regular supervision using the Age UK Croydon Empowerment Striving for Excellence, Innovation process
• Attend leadership team meetings, staff meetings and joint working parties and project groups as appropriate.
• Implement Age UK Croydon's Equality and Diversity Policy and ensure that equality and diversity principles are incorporated into the planning, delivery and monitoring of services.
• This list is not exhaustive. 

Closing date for applications: 9am, Tuesday, 15th July 2025

Interview Dates: Wednesday, 23rd July 202

Position: Data Operations Manager (Technology/IT)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: Starting from £35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
*you’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Data Operations Managers sit within Product and Systems Management team.

Our Data Operations Managers have a key role in ensuring our end to end processes are working through our central CRM system. These processes include the processing of our income through the system such as Gift Aid, regular giving and special events, Direct Debits.

This role also ensures our end to end data flows are fit for purpose and that data within it are clean, accessible and available.

This role is responsible for:

• Custodian of our CRM data and responsible for major data import/export into the system including data validation, de-duplication, cleansing and fixing of data throughout the multiple data systems.
• Responsible for the curation and management of import and export routines of key fundraising data using appropriate tools.
• Responsible for forming and managing how the functions work within the Organisation to build key relationships with key data users to ensure data is correctly ingested
• Responsible for defining and setting standards and principles of data use in the system and fully enforcing these principles across the Organisation and to suppliers.
• Maintenance of legacy systems and processes where necessary

For this role we’re looking for:

• SQL (SSIS, SSRS) knowledge
• Knowledge of Dynamics CRM 365 and associated technology
• Working knowledge of KingswaySoft
• Knowledge of deduplication techniques
• Proven data management skills and experience

Closing date for applications: 9:00am on Monday 14 July 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.