Quality compliance manager jobs in cobham, surrey
Job Title: Team Lead - Member and Supporter Experience
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Date: 5 August
*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.
This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.
We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.
Key Responsibilities:
Team Leadership and Coaching
- Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
- Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
- Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
- Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.
Supplier and Project Management
- Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.
- Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.
- Proactively identify new solutions or efficiencies to improve working practices.
Operational Oversight
- Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
- Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
- Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
- Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.
High standard supporter care
- Support the team daily in answering incoming enquiries as part of the role.
- Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
- Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.
Cross-Team Collaboration and Advocacy
- Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.
- Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
- Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
- Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
- Play an active role in key business projects championing the supporter voice.
Continuous Improvement
- Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
- Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.
Volunteer and Digital Engagement
- Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
- Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.
Other
- Undertake such other duties as may be reasonably required of the post.
The Person
Knowledge, Skills and Experience
Essential:
• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).
Desirable:
• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
- Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The Association for Cultural Enterprises (AfCE) supports over 500 member organisations across the UK and internationally, helping the cultural sector generate earned income through commercial activity. As an Arts Council England-funded organisation, AfCE delivers sector-leading training, benchmarking, data-led insights, events, and advocacy to drive financial resilience in arts, heritage, and culture.
AfCE runs a year-round programme of live training events around the UK and Europe, as well as its signature annual Cultural Enterprises Conference and Trade Show. We have ambitions to grow attendance at these events, as well as growing our membership.
The Association is a charitable organisation, which also has a trading company, Cultural Enterprises (Trading) Limited (CET).
We are looking for a new Finance Manager to join a small, friendly, and ambitious team, to review the day-to-day processes and policies and identify opportunities to improve reporting and make operational efficiencies. The Association is growing, so now is an exciting time to join our team and work with our members across the cultural sector.
Job Summary
The purpose of this role is to provide sound financial management for the Association and CET through:
-
Statutory financial reporting in line with Charity SORP/UK GAAP, including annual returns to Companies House and the Charity Commission
-
Management accounting, reporting and analysis to funders, management, staff, and Trustees/Directors
-
Preparation and maintenance of budgets, forecasts and plans, including cashflows and project budgets
-
Supervision and control of day-to-day accounting transactions, including oversight of the finance aspects of the Apprentice role
-
Oversight and implementation of robust financial systems, policies, and procedures
-
Responsible for financial queries, working with the Apprentice as first point of contact for external contacts
Main Duties
-
Supervise day-to-day accounting operations and ensure accurate financial record keeping, including coding, allocations, reconciliations, and tax accounting
-
Oversee invoice generation and debt recovery processes
-
Process payments and staff expenses for authorisation
-
Produce regular management accounts on an accruals basis, providing interpretation and advice to the Executive Team, Finance & Risk Committee, Trustees/Directors, and funders
-
Lead on budget preparation and forecasting, including project-specific budgets; monitor and reforecast as needed
-
Prepare statutory accounts in compliance with charity SORP and liaise with external auditors and the Treasurer
-
Manage contracts with financial services providers, including bookkeepers, auditors, banks, and investment managers
-
Attend AfCE and CET Board meetings
-
Fulfil company secretarial duties, including:
-
Filing confirmation statements and annual accounts for ACE and CET with Companies House and Charity Commission
-
Filing changes in Trustees/Directors
-
-
Complete Arts Council England (ACE) returns, including provision of financial information for quarterly payment processes when required
-
Negotiate and implement insurance policies including:
-
General insurance
-
Cyber security
-
Life assurance
-
Staff sickness policy
-
Trustees’ liability
-
Conference insurance
-
-
Oversee monthly payroll, including statutory payments to HMRC and pension providers, and liaise with bookkeepers for payroll updates or changes
-
Review VAT returns for accuracy before submission to HMRC
Note on External Bookkeepers
External bookkeepers currently provide support limited to payroll and VAT processing.
Person Specification
Personal Qualities
-
Self-disciplined, organised, proactive and self-motivating
-
Logical and methodical approach to finance and administration
-
Trustworthy, honest, reliable and conscientious
-
Confident, professional, and personable, able to communicate easily within a small team and with external stakeholders
Professional Competencies
Essential
-
Professional accounting qualification such as ACA, ACCA, or CIMA
-
Strong knowledge of charity SORP and charity finance regulations, including VAT and Gift Aid
-
Experience with Xero or equivalent cloud-based accounting systems
-
Strong reporting skills
-
Team player with excellent interpersonal skills
-
High level of accuracy and attention to detail
-
Experience producing management accounts and supporting senior leadership and boards
-
Ability to interpret financial data for non-financial colleagues
Desirable
-
Experience working in a small charity or business
-
Understanding of the cultural or charitable sector
-
Experience of remote working
Benefits
-
Unlimited holiday policy
-
5% employer pension contribution
-
Life insurance
-
Flexible working arrangements by agreement with the CEO
We are an inclusive, equal opportunity employer and value diversity. All employment is decided on the basis of experience, merit and organisational need.
Please note that interviews for this role will take place online on Thursday 31st July.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Title: Supporter Contact Manager
Salary: £48,166 to £49,558
Location: London
Tenure: Permanent - Full Time
ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want
Are you a keen advocate of women and girls’ rights in emergencies?
Are you ready to take the lead in delivering an exceptional supporter experience and shaping the way people engage with one of the UK’s most impactful international charities?
Then we'd love to hear from you!
ActionAid UK is looking for a dynamic and compassionate Supporter Contact Manager to lead our dedicated contact centre team. This is your opportunity to drive excellence in supporter engagement, ensuring every interaction reflects our values of justice, dignity and empowerment.
This role sits at the heart of our fundraising operation, where no two days are the same. You’ll be responsible for managing a multi-channel team that handles everything from phone and email to SMS and social media, ensuring every supporter is heard, valued and inspired to remain part of our mission. As the leader of this team, you will ensure not only high-quality service delivery but also that each supporter touchpoint aligns with our “Every Supporter Matters” ethos and feminist leadership principles.
Your impact will be felt across the organisation. You’ll collaborate with teams in fundraising, digital, compliance, data and beyond—ensuring smooth operations and continuous improvement across systems and processes. You’ll guide the development of performance frameworks, bring fresh ideas to enhance our contact strategy, and champion innovation through digital tools like webchat and WhatsApp. We’re looking for someone with a natural flair for leadership and a passion for service excellence. If you thrive on motivating teams, improving systems, managing complaints with empathy, and ensuring every supporter feels truly connected to our cause, then this is your chance to lead with purpose. At ActionAid, we don’t just respond to the world’s challenges—we work to transform them.
We are seeking someone with experience of leading a contact team or similar in a complex work environment, experience of a contact centre environment and associated systems and processes as well as experience of contributing to an operations management team. An understanding of CRM and contact systems and ability to manage project change processes as well as a commitment to work in person from our London office 2 days a week.
Be part of something bigger. Apply to join ActionAid UK and lead the charge in how we connect with the people who make our mission possible.
Due to the nature of this role, the successful candidate will be asked to participate in criminal records checks at the point of offer.
Additional information
Diversity, equality, inclusion and belonging:
Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.
AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.
Referencing and safeguarding:
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures.
ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work.
Working practices:
ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.
ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.
Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.
Recruitment processes:
Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions.
About STOPAIDS
STOPAIDS is a UK-based network with over 30 years of experience in the HIV response, and which also works more broadly across global health. We are part of a global movement aiming to address the systemic causes of health inequity, end AIDS, and ensure everyone can access their right to health and well-being. By providing decision-makers with both evidence and advocacy, we drive informed, just decisions that improve access to treatment, prevention, care, and support for HIV and other health conditions.
STOPAIDS is led by our values, including the meaningful participation of people living with and affected by HIV and an anti-oppression framework.
About the role
STOPAIDS mobilises civil society, parliamentarians, the public and the media to influence decision-makers in the UK and globally on the advocacy impact areas outlined in our 2022-2025 strategy.
In partnership with senior leadership, the Media and Communications Manager will oversee the design and implementation of STOPAIDS' organisational-wide media and communications strategy that amplifies STOPAIDS’ impact and reputation across our key advocacy areas. This work includes providing media and communications guidance, coordination and delivery support to our joint advocacy projects with partners.
Our joint advocacy projects are subject to change, but currently include the Digital Health and Rights Project, the UK Civil Society working group on the Global Fund to Fight AIDS, TB and Malaria, the UK Civil Society working group for Unitaid and a new coalition to advocate on the future of the global health architecture.
The Media and Communications Manager will support STOPAIDS and our joint advocacy projects to achieve our advocacy objectives through identifying strategic media opportunities, managing relationships with media outlets, and securing external media coverage. They will also work with staff and partners to develop relevant high-quality media products and to develop and manage online communications content for our key social media and website platforms.
As a capable team leader, the Media and Communications Manager provides expert guidance to staff and partners, is comfortable coordinating and facilitating working groups and supports the leadership of people living with and affected by HIV. They also work with the Senior Leadership Team to ensure that media and communications strategies are aligned and complementary with other organisational strategies and priorities.
As with all STOPAIDS staff, and in partnership with the CEO and the Director for Development & Engagement, they will work to ensure the sustainability of the organisation by contributing 10% of their time to fundraising (to support with application and report writing) and other advocacy support.
The role has a six-month probation period.
We offer several key benefits, including:
- A 28-hour working week with no salary reduction, with options to spread the hours over 4 or 5 days
- Home-based working with monthly access to an office space, home-working grants, and bill contributions (as per HMRC guidelines)
- Flexible working hours
- A 6% employer contribution to a group stakeholder pension scheme
- Annual personal learning and development budgets
- 20 days’ annual leave, plus an additional day (up to 5) for each year of service (excluding bank holidays)
For further information and to apply, please click the 'redirect to recruiter' button to visit our website.
Closing date: 29th June 2025.
Interview date: 3rd July 2025.
People living with or affected by HIV, from Black, Asian or minority ethnic (BAME) backgrounds or from other minoritised groups are particularly encouraged to apply.
STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity or expression, sex characteristics, HIV status, national origin, genetics, disability, or age.
We are open to considering applications for a part-time role that would require a job share.
Are you an experienced IT operations leader passionate about managing robust infrastructure and delivering high-quality support? Harris Hill is working with a respected and impactful non-profit organisation seeking an IT Operations Manager to lead its IT service delivery and infrastructure function.
Location: London (with flexible working)
In this key role, you will oversee the smooth running of IT operations across a dynamic and mission-driven organisation. You’ll be responsible for maintaining and developing the IT infrastructure, managing third-party suppliers, and leading a small, dedicated support team to ensure a seamless IT experience across the organisation.
Key Responsibilities:
- Oversee and maintain the organisation’s IT infrastructure, including networks, systems, and cloud-based services.
- Lead the IT support function, ensuring high-quality, responsive, and proactive service to all users.
- Manage relationships with external IT service providers and ensure delivery against SLAs.
- Lead on IT compliance, security, and business continuity.
- Support the implementation and maintenance of IT policies, procedures, and best practices.
- Contribute to IT strategy and support digital transformation projects.
About you:
- Proven experience in IT operations or infrastructure management, ideally in the non-profit or public sector.
- Strong technical knowledge of cloud environments (especially Microsoft 365 and Azure), networking, and security.
- Confident in managing third-party suppliers and contracts.
- A collaborative and supportive leader with excellent communication skills.
- Able to balance strategic thinking with hands-on delivery in a fast-paced environment.
This is a fantastic opportunity to shape and strengthen IT delivery at an organisation making a meaningful difference. If you’re excited by the opportunity to combine technical leadership with purpose-driven work, we’d love to hear from you.
For more information, please submit your CV to .
Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Are you confident working with senior leaders and navigating complex relationships? Do you have the diplomacy and judgement to support strong governance in a fast-paced environment?
We're looking for a Head of Governance and Compliance to work closely with our CEO, Executive Leadership Team and Board of Trustees. This is a vital role at the centre of the organisation, supporting a wide range of influential individuals. The Head of Governance and Compliance will need to adapt to varied working styles and expectations, with the ability to approach all relationships with professionalism, clarity and care.
As Head of Governance and Compliance, you will lead our governance function, ensuring legal and regulatory compliance while enabling effective decision-making. With strong governance experience, sound judgement and the ability to build trust at all levels, you will support effective leadership and accountability across the MND Association.
Key Responsibilities:
- Lead and continuously develop the governance function, embedding best practices aligned with our strategy and values.
- Act as the primary trusted advisor on governance, risk and regulatory matters to the Chair, Board, COO and Executive Leadership Team.
- Lead and develop governance frameworks, policies and structures that reflect best practice.
- Oversee planning and delivery of all governance activities, including Board meetings, Committee meetings, and the AGM.
- Provide clear structured agendas, timely papers and accurate minutes to support effective governance meetings.
- Maintain governance records and ensure regulatory compliance with Companies House and the Charity Commission.
- Monitor and report on governance performance, risks and improvement areas.
- Take a leading role in managing and enabling constructive and challenging relationships between the Board, Chair, and ELT.
- Manage trustee recruitment, induction, training and succession planning.
- Oversee the organisation’s policy framework and serious complaints process, ensuring appropriate enquiry and learning.
- Lead the development and implementation of the risk management framework in line with Board expectations.
- Stay informed on legal, regulatory and sector developments and advise the organisation on implications.
-
About You:
- Strong knowledge of UK charity and company governance.
- Proven experience working with Boards and senior leaders in a governance role.
- Skilled in developing governance policies, frameworks and risk management processes.
- Excellent written and verbal communication skills, with strong attention to detail.
- Good level of financial acumen within a governance role.
- High levels of discretion, judgement and political awareness.
- Able to work independently, make sound decisions and prioritise effectively.
- Collaborative approach with the ability to build strong relationships and influence sensitively.
- Committed to inclusion, ethical practice and continuous learning.
- CGI qualified or working towards qualification (desirable).
About Us:
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.
What We Offer:
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
The full job description is available in the candidate pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 days per week.
This role can be based from Northampton or London.
Interview Dates:
First stage interview: Thursday 17th July, in-person at our Northampton office
Second stage interview: Thursday 24th July, in-person at our London office.
How to apply:
Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.
- Substantial experience in governance, preferably in a charity or membership organisation.
- Proven ability to work with Boards and senior leadership.
- Experience developing governance frameworks and policies.
Important Information:
- We may close applications early if we receive a high volume, so early submissions are encouraged.
- If you require sponsorship for this role, please clearly indicate this in your application.
- Depending on the role, a DBS check may be required.
- If you need reasonable adjustments during the application or interview process, please contact us for support.
If you have the expertise and approach to support the work of our Board and senior team, we would love to hear from you!
The client requests no contact from agencies or media sales.
Clinical Services Senior Officer
£34,300 - £37,300 per year
Fixed term (15 months), full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
We’re looking for a Clinical Services Senior Officer to join our Clinical Services Team on a fixed term role covering maternity leave.
Our Clinical Services team provide direct information and support to anyone affected by prostate cancer or prostate problems. This includes our Specialist Nurse team, who run a service available over telephone, email, WhatsApp and Live Chat. We also have a Risk Information Service providing information to undiagnosed men concerned about their risk of prostate cancer.
As a Clinical Services Senior Officer, you’ll play an integral role in running these services, making sure everything’s efficient and accessible to the people who need us. We receive around 15,000 contacts every year, and you’ll help make sure they get the best possible experience.
Managing the day-to-day delivery of the service means organising rotas, planning resources and making sure everything runs smoothly. You’ll line manage our Risk Information Officer and support the growth of our Risk Information Service too.
You’ll also take responsibility for reporting and analysing service data, identifying trends and working with the Head of Support Services to shape improvements. Clinical governance will be a key part of the role, making sure our services remain safe, high quality and in line with the right policies. You’ll also keep our clinical policies and processes up to date, manage GDPR compliance, and act as a key contact for the team, both within the charity and with external partners.
Alongside this, you’ll help promote our services by contributing to promotional plans, social media activity and website updates, making sure more people know we’re here to support them.
It’s a varied and rewarding role where you’ll be helping to shape and improve the support we offer every day.
What we want from you
Good communication is at the heart of this role. You’ll be comfortable using a range of channels and able to build positive working relationships with a variety of people, from healthcare professionals to external partners. A flexible, collaborative approach and a commitment to delivering excellent service are important too.
You’ll bring experience of managing complex work, keeping on top of data, and turning information into clear, useful reports and recommendations. Strong organisational skills and the ability to manage competing priorities will be key.
You’ll be comfortable working independently and as part of a team, with strong interpersonal skills and a positive, solutions-focused attitude. You’ll be able to support and guide colleagues, helping them deliver their best work. Experience using and maintaining databases is important, along with a good understanding of data protection. It would also be helpful if you’re familiar with project management tools and ways of working.
Knowledge of prostate cancer care and support, and an understanding of the nursing profession, would be beneficial for this role.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply. Please visit the website via the apply button.
Closing date: Sunday 6th July 2025. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled from Thursday 10th July 2025.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The opportunity to help organise one of the world’s biggest global health events in 2028.
Job title: ICTMM Events Manager
Reports to: CEO
Hours of work: Part time moving to full-time
Salary: 35-40k subject to experience
Job type: Fixed term contract to end September 2028
Location: Initially based in the London Office with some travel to Liverpool
Job summary
The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity that supports members who work in, or are interested in, tropical medicine and global health.
In September 2028 it is hosting the International Congress for Tropical Medicine and Malaria (ICTMM) on behalf of the International Federation for Tropical Medicine (IFTM), in Liverpool, UK.
ICTMM 2028 expects to receive over 1,500 attendees, hopefully with over 40% coming from outside of Europe. It is an educational meeting with a high proportion of the content driven by abstracts. The event is being delivered by RSTMH with the support of a Professional Conference Organiser (PCO).
The ICTMM Events Manager has responsibility for coordinating the development and delivery of ICTMM 2028 at RSTMH, working with the RSTMH team, the PCO, the event venue ACC Liverpool, IFTM, and other suppliers. The individual would be based at RSTMH where the role would start on a part-time basis and move to be full-time 17 months before the event.
The role requires an able self-starter who understand the logistics and considerations of running a scientific, abstract-driven event of 1,500+ attendees, of working with a PCO and of educational events attended by a high number of international guests. There will be some travel to Liverpool and the role would require some overnight stays there before and during the event.
The candidate needs to have excellent event management and project management skills, communication and relationship building skills, and to be organised and flexible with a great attention to detail. They should be as comfortable developing an events strategy, as answering queries about tickets sales, and negotiating sponsorship. Alongside delivering the ICTMM meeting there are opportunities for partners to deliver events at the same venue, which are also the responsibility of the events manager.
The role will start as one day per week and then move to be full time as we approach the event. The current expected timings are
- Up until 31 March 2026 – 7 hours/1 day per week
- 1 April 2026 to 31 March 2027 – 21 hours/3 days per week
- 1 April 2027 to 30 September 2028 – 35 hours/ 5 days per week
Up to 1 April 2027 the role is purely office based, and there is flexibility to work the hours between Tuesday and Friday (not Mondays). The role has core hours of 10am-4pm so the working day needs to be within these hours.
The role may require work in the evenings or weekends and potential time staying in Liverpool.
Main responsibilities
- Develop a comprehensive project plan for all aspects of ICTMM 2028, working with the PCO, and be responsible for ensuring all stakeholders meet deadlines leading up to the event
- Coordinate stakeholders working on ICTMM 2028, ensuring all are up to date with progress and relations run smoothly – including RSTMH, PCO, conference venue, IFTM, ICTMM Strategic, Sponsorship and Scientific Committees and other third parties
- Work with RSTMH CEO to recruit Committee Chairs and members, develop a long list of partners and sponsors for funding and support, and develop legal agreements for these
- Develop and disseminate accurate and timely content about ICTMM through a dedicated website, a dedicated newsletter and other marketing materials, which is high quality, and accessible
- Work with the RSTMH CEO and PCO to deliver sponsorship and other financial support for the event
- Help coordinate meetings of the ICTMM Committees where needed
- Assist the PCO with activities to maximise attendance to the event
- Help deliver travel and accommodation, plus assist with visas for speakers and sponsored attendees
- Oversight and responsibility for the budget, and re-forecasting of income and expenditure for the event
- Work with the PCO on the logistics of the event management e.g. exhibition space and registration
- Assist RSTMH and the Scientific Committee to secure plenary speakers, assisting with logistics
- Establish and manage a system to monitor and evaluate progress towards ICTMM 2028
- Manage all ICTMM event enquiries that come through to RSTMH and forward to the relevant team
- Develop systems and processes to ensure we capture all data from ICTMM into our CRM
Person specification
- Strong event and project management and organisational skills
- Excellent problem-solving skills with a proactive approach and mind-set
- Excellent communication skills, both written and verbal
- Brilliant time management and task prioritisation skills
- Meticulous attention to detail
- Good writing skills and ability to produce creative content
- Relationship building skills, being able to inspire others and bring them with you
- Professional and articulate
- Experienced team player – able to fit in and work with other team members
- Interest in tropical medicine and international health
- At least 3 years proven track record of managing and delivering successful national and ideally international events, measured in terms of attendance, budgets, and achieving sponsorship
- Understanding or experience in coordinating events of the scale and diversity of ICTMM 2028
- Experienced working with PCOs, Committees, and ideally Board members and high profile speakers
- Numerate with experience of budget management including forecasting, and financial monitoring
- Experience of working with a CRM system, running reports and analysing data as needed
- Willingness to work unsocial hours, and to travel outside of London, with reasonable notice
We will be interviewing candidates as applications are received and so may close the application process early.
Please do apply as soon as possible.
To apply for this role please send us your cv and a supporting statement of no more than 1,000 words which lays out clearly how your experience matches the key responsibilities and person specification. Please also include a statement to confirm if you are able to work in the UK without a visa. (Please insert your supporting statement where it asks for your cover message or covering letter).
No agencies please.
To apply for this role please send us your cv and a supporting statement of no more than 1,000 words which lays out clearly how your experience matches the key responsibilities and person specification. Please also include a statement to confirm if you are able to work in the UK without a visa. (Please insert your supporting statement where it asks for your cover message or covering letter).
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re looking for a brilliant Executive Assistant to join our team and play a central role in supporting our Chief Executive and governance functions. This is a fantastic opportunity for someone who thrives on organisation, loves working with people at all levels, and wants to make a real impact at the heart of a professional membership body.
The voice of environmental health since 1883, CIEH is the professional body for environmental health representing nearly 8,000 members in the public, private and third sectors. Building on its rich heritage, CIEH ensures the highest standards of professional competence in its members, in the belief that through environmental health, people’s health can be improved. Our vision is “safer, cleaner and healthier environments for the benefit of all”, and this role is key to helping us deliver our vision.
You’ll be the engine behind our Board and Committees, ensuring meetings run smoothly, papers are published on time, and actions are followed up. You’ll also support our governance processes—from elections and inductions to compliance and AGM planning. And as Executive Assistant to the CEO, you’ll manage diaries, coordinate briefings, and help drive forward key projects and events.
If you have strong experience in executive support, brilliant organisational and time management skills and the desire to be a key team member in a professional membership organisation then we would love to hear from you.
- Salary: £40,000 - £45,000
- Contract type: Permanent
- Location: Remote with 1-2 days per month travel to London Office
- Closing date: Thursday 3 July 2025
For more information, please see the job description and person specification.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- £45,000 base salary + bonuses
- 4-day field week (Tues–Fri), Mondays work-from-home
- Full autonomy over team, site planning & logistics
- Work with leading UK & international charities
Ready to lead, inspire, and make a difference? Join Zen Fundraising as our London Manager — own your region, grow your team and drive results in street and private site fundraising.
About Zen
We’re a family-run, market leader in face-to-face fundraising. Trusted by top national and international charities, we deliver exceptional results and long-term donor support. Our team is experienced, ethical, and dedicated to helping you grow.
Why Zen?
- Strong bonus structure for quality-focused performance
- ·Short, high-energy field days (just 5 hours/day)
- Clear progression and dedicated support from a hands-on HQ team
- All transport logistics and costs covered — including a Railcard (18–30)
- Culture built on ethics, development and real work/life balance
Your Role
- Lead, train & motivate your team in the field
- Plan weekly site allocations, transport and team logistics
- Ensure smooth daily operations and strong compliance
- Foster high morale, retention and consistent results
- Hit team targets for donor quantity and quality
What You Bring
- 6+ months in face-to-face fundraising or direct sales management
- ·Experience on the street or in private sites (e.g., shopping centres)
- Strong leadership, planning and interpersonal skills
- A driven, proactive attitude with a passion for impact
Additional Benefits
- Signing bonus + referral bonuses
- ·Company pension, paid sick leave & volunteer days
- Casual dress & regular team socials
- Free/subsidised food & mentoring programme
- No weekends — ever
The application deadline is Monday 30th June at 6pm.
We are seeking a highly motivated and experienced Technical Project Lead to manage and collaborate with an external development/implementation partner and coordinate the smooth adoption of Salesforce within the Charity. This critical role will be responsible for the full project lifecycle, from planning and requirements gathering to execution, testing, training, and post-implementation support. You will be the central point of contact for all project stakeholders, ensuring seamless communication and collaboration throughout the project.
Main Responsibilities
- Work with the Director or Finance & Operations (DFO) to invite tenders for and engage a development / implementation partner to support the adoption of this phase of Salesforce implementation
- Work with the development/implementation partner to develop detailed project plans, timelines, budgets, and resource allocation. Manage the execution of these plans, tracking progress, and ensuring on-time and within-budget delivery.
- Coordinate with the implementation partner to gather and document business requirements from relevant team members to translate these into technical specifications.
- Lead and motivate key stakeholders including the implementation partner and end-users. Foster a collaborative environment and ensure effective communication between team members.
- Act as the primary point of contact for all project stakeholders, providing regular updates on project status, risks, and issues. Manage stakeholder expectations and ensure their buy-in throughout the project.
- Identify, assess, and mitigate potential project risks. Develop contingency plans to address unforeseen challenges and ensure project success.
- Define and implement quality assurance processes to ensure the delivered Salesforce solution meets business requirements and is free of defects. Oversee testing activities and ensure proper documentation of test results.
- Develop and execute change management plans to ensure smooth user adoption of the new Salesforce solution. Provide training and support to end-users.
- Manage project budgets effectively, tracking expenses and ensuring cost-effectiveness.
- Maintain comprehensive project documentation, including project plans, requirements documents, technical specifications, test plans, and user manuals.
- Providing updates against outcomes / budget to the Director of Development (Grants/Major Gifts) to enable rigorous, timely feedback to the project funder.
Person specification
- Proven experience (three years minimum) of leading digital transformation projects, with a strong focus on Salesforce implementations and customisations and a strong record of success.
- Deep understanding of Salesforce platform capabilities.
- Excellent project management skills, including budget and stakeholder management.
- Excellent communication, interpersonal and leadership skills with the ability to explain technical concepts to diverse audiences.
- Ability to work effectively in a fast-paced, dynamic environment.
- Ability to manage, coordinate and get buy-in from technically inexperienced team members.
- Experience with data migration and integration is a plus.
- An understanding of safeguarding data, confidentiality, safe working practices and GDPR compliance.
- Knowledge of appropriate project management frameworks (agile, waterfall) to set project scope, meeting key milestones and budget constraints
- An understanding of equal opportunities issues and a commitment to diversity.
- Commitment to Create, its activities and mission.
Terms & Conditions
- This is a part-time (0.6 FTE), fixed term contract for one year, with a review to extend at the end of that term.
- This role is based in London.
- Salary: £45,000 per annum pro rata (0.6 FTE).
- Holiday: 25 days (including 3 faith days*) + 8 Public Holidays pro rata.
- A beautiful office based in the City of London. Hybrid working is available following induction period.
- 21-hour week: standard office hours are 9.30am-5.30pm, Monday to Friday with an hour for lunch. Work outside these hours is required on occasions.
- The opportunity to visit projects and Showcase events.
- As part of Create’s Green Action Plan, the charity offers the Cycle to Work scheme. T&C Apply.
- In line with Create’s Safeguarding Policy, all staff are required to have a Disclosure and Barring Service (DBS) check, which Create will carry out upon appointment.
* Create closes the office over the Christmas period. For staff members who celebrate other faith days, however, the charity is happy to discuss alternative dates.
Create is committed to a policy of equal opportunities embracing diversity in all areas of activity and positively welcomes applications from disabled people and people of all ethnicities.
The client requests no contact from agencies or media sales.
Human Resources Manager
Type of Employment: Full-time employee (40 hours/week)
Starting Salary Range: £62,150 – £71,650 (London area)
Exact compensation will vary based on skills, experience, and location.
Location: Shift will consider candidates located in the UK (ideally in the London metropolitan area) with existing permission to work. Shift team members work remotely, with occasional in-person engagement.
Deadline for Application: Friday July 11, 2025, 11:59pm BST
About Shift
Shift is the leading center of expertise on the UN Guiding Principles on Business and Human Rights. Shift’s global team of experts works across all continents and sectors to challenge assumptions, push boundaries and redefine corporate practice in order to build a world where business gets done with respect for people’s dignity.
Shift is a charitable and educational nonprofit organization with a principal place of business in New York, NY. Shift’s mission is to shape the legal standards, market incentives and leadership practices that embed respect for human rights into business. Shift works with businesses, financial institutions, governments and civil society stakeholders to help put their commitments to the UN Guiding Principles on Business and Human Rights into practice.
The Role
Playing an essential role in our small, dynamic team, the HR Manager will be a key driver of a thriving workplace culture, ensuring that Shift’s people strategies align with our organizational goals. In this role, you will lead core HR functions, including compliance, recruitment, employee development, and policy implementation, while serving as a trusted advisor to leadership on all people-related matters.
Working closely with the COO, you will develop and implement systems that enhance retention, engagement, and performance. Beyond strategic HR leadership, this role also involves hands-on operational and administrative responsibilities, contributing to Shift’s overall efficiency and success.
What You Will Do
The HR Manager will carry out the following essential functions of this role:
HR Leadership
- Serve as a trusted HR advisor, aligning people strategies with Shift’s mission and organizational objectives.
- Partner with Shift leadership on strategic workforce planning, organizational development, and talent retention.
- Lead diversity, equity, inclusion, engagement and well-being initiatives, ensuring a culture of respect and belonging.
- Provide coaching to leadership and managers, facilitate change management and high-performance work environments.
- Implement organizational policies.
Performance Management, Development & Workplace Culture
- Implement and oversee regular performance evaluation processes.
- Support leadership in coaching, feedback, and career development programs for all employees.
- Identify training needs and facilitate team learning initiatives.
- In partnership with COO, investigate and ensure resolution of employee concerns, fostering a supportive and inclusive workplace.
- Guide managers on employee relations, performance coaching, and conflict resolution.
- Drive initiatives to enhance team engagement, well-being, and professional growth.
Recruitment & Onboarding
- Manage full-cycle recruitment, from job posting to candidate selection and onboarding.
- Oversee onboarding and orientation to integrate new employees effectively.
Compensation, Benefits & Compliance
- Partner with Shift’s Head of Finance and COO to manage compensation, administer employee benefits, including health insurance, and retirement plans.
- Conduct market analysis to ensure competitive and equitable compensation structures.
- Maintain compliance with employment laws across all relevant jurisdictions, working with external providers where relevant.
Operations & Administrative Support
- Support the implementation of systems for internal communication, knowledge management and team-wide collaboration.
- Oversee HR administrative tasks, including remote work logistics and coworking subscriptions.
- Support the implementation of systems for internal communication, knowledge management and team-wide collaboration.
- Coordinate logistics for team retreats and support logistics for other events.
Supervisory Responsibilities
- This position does not have direct supervisory responsibilities.
The person in this role will be expected to travel, as needed, for occasional in-person activity.
What You Bring to the Team
- 5+ years of HR management / generalist experience, ideally in a nonprofit or mission-driven organization.
- Strong understanding of HR best practices, employment laws, and compliance across multiple jurisdictions.
- Proven ability to influence and coach leaders at all levels.
- Ability to multi-task, work effectively, and produce high-quality work in a fast-paced, high-volume, deadline-driven environment.
- Experience in recruiting, employee relations, and HR operations.
- Proficiency in Microsoft Office and HRIS systems.
- Strong project management, organizational, and problem-solving skills.
- Ability to work effectively in a remote, international environment.
- Proficiency in English.
- Existing permission to work in the US or the UK.
- Ability to travel when needed for in-person events.
- Exceptional communication, confidentiality, discretion, and relationship-building skills.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
What Shift Can Offer You
Benefits include:
- 39 days of paid leave for full-time employees: includes 4 weeks of vacation leave, a 2-week office closure at the end of each year, and at least 9 public/floating holidays. (Leave is prorated for part-time schedules.)
- Paid sick leave and parental leave.
- Employer pension contribution of 5% p/a.
- Professional development allocation.
- Remote work support package, including support for co-working space.
Shift is committed to maintaining a respectful workplace that is free from all forms of harassment, including in all engagements conducted on behalf of Shift.
How to Apply
Please submit a 1-page (maximum) letter of interest and CV for consideration. Finalists for the position will be asked to provide three professional references.
Deadline for Applications: Friday July 11, 2025, 11:59pm BST
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title Business Development Manager
Reports to Director of Improvement and Practice
Direct reports Membership, Development and Partnership Officer
Duration Permanent
Salary £39,000 - £55,000 Full Time Equivalent
Hours 28 hours per week. Our preference would be for this to be spread across Monday – Friday but we offer flexible working and are open to hearing what would work best for you. Please note, our core team days are Tuesday AM and Thursdays.
Location Hybrid work between home and our Vauxhall office – please read more about our approach to hybrid working in the relevant section below. Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.
National Voices
Making what matters to people matter in health and care
National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, people accessing services, their families, and the voluntary organisations that work for them.
Our Vision:
People shaping their health and care.
Our Mission:
We advocate for more equitable and person-centred health and care, shaped by the people who use and need it the most.
We do this by:
· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities
· Finding common cause across communities and conditions by working with member charities and those they support
· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.
The role
We are looking for an entrepreneurial and ambitious Business Development Manager to lead our organisational efforts around income generation. The role is ideal for someone with experience in fundraising and/or business development interested in leading the work of a small but impactful and highly respected charity in the health and social care space.
At National Voices, fundraising responsibilities are shared across the organisation, so it is important that the successful candidate is able to work in a collaborative way with others and is just as happy with rolling up their sleeves and writing bids and supporting others to.
National Voices’ is a unique organisation and so we are keen to bring on board a Business Development Manager who understands what our niche offer is and can work creatively to find funders and clients who are interested in that. We’re proud to be an organisation:
- Which brings together 200+ health and care charities, connecting us with the experiences of millions of people.
- With an impactful policy and public affairs function, which is able to get into the room with top policy and political figures to make the case for a more person-centred and equitable health and care system.
- With a strong research function, which is able to credibly and impactfully bring together the insights of people who experience health inequalities and people with long-term conditions in a way that informs and improves the practice of decision makers in the NHS and social care.
- With a skilled lived experience team, that works to develop the skills and knowledge of decision makers in health and care around co-production and co-design, and invests in the skills and agency of people with lived experience of health and care.
- With a strong focus on reducing health inequalities and a commitment to anti-racist and anti-oppressive approaches to our work.
While your primary role will be raising funds for National Voices, you will need to be confident in acting as an ambassador for the organisation and in conveying who we are, what we do and the key priorities of our members and people who use health and care.
Responsibilities
Maintain and grow a strong pipeline of funders and clients
· Overseeing the work of our Membership, Development and Partnership Officer in bringing together weekly information on publicly advertised funding opportunities, periodically testing new search words in line with our strategic and commercial interests.
· Ensuring we have access to relevant tendering frameworks.
· Maintaining a pipeline of charitable Trusts and Foundations.
Write and submit bids, and support others to
· In some instances, leading on bid writing – drafting, costing and submitting high quality bids for both project and core funding.
· In other instances, buddying with staff members on bids – carrying out initial call with funders to check fit of projects, supporting with budget development, sharing previous relevant tender responses to support bid writing, supporting submission, leading on the social value response and more.
Support and co-ordinate fundraising efforts of the staff team
· Co-ordinating the triaging and prioritisation of funding bids within the team, in line with our strategic priorities.
· Matching project ideas from across the team with funding opportunities.
· Organising fundraising meetings and ensuring the organisational income generation tracker is up to date.
· Supporting members of the staff team to develop their business development and fundraising skills.
· Providing advice and support to the wider team on compliance with our organisational ethical fundraising policy, the ABPI code, the ABHI code and the Code of Fundraising Practice.
· Maintaining our rate card.
Maintain and develop relationships with prospective funders, clients and organisations we may wish to partner with on funded projects
· Maintaining and developing relationships with grant funding teams at pharmaceutical companies – keeping them updated on our priorities and pitching potential projects for grant funding.
· Alongside other managers and the Senior Management Team, maintaining and developing relationships with development teams at organisations we may want to partner with – consultancy firms, think tanks, research agencies and more.
Manage our partnership scheme
· Take lead responsibility for client management and renewals for organisations on our partnership scheme.
· Coordinate responses to partnership requests within our staff team. Co-ordinate, develop and oversee the delivery of our partnership offer.
General
· Line-manage staff, in the first instance our Membership, Development and Partnership Officer, to include appraisals, setting objectives, monitoring performance and supporting development.
· Review our income generation approach regularly and making suggestions for improvements, using insights from both successful and unsuccessful bids.
· Report progress on our income generation to the board on a quarterly basis.
· Take a pro-active approach to including our members and people with lived experience in all areas of our work.
· Follow processes set out to measure, monitor and communicate the impact of our work.
· Support good project, financial and data management.
· Contribute to the team’s planning activities and undertake other relevant duties as appropriate.
· Deputise for other members of the team when needed.
· Be prepared to take part in full day events, including providing planning and support.
· Be prepared to take part in events outside of core hours, when sufficient notice has been given
Person specification
Values, attitudes and behaviours
· Passionate about National Voices’ mission and work.
· Proactive, flexible and responsive
· Comfortable working in a team, as well as under own initiative
· Entrepreneurial and commercially savvy.
· Calm under pressure and able to work to tight deadlines while maintaining accuracy.
· Committed to reducing inequality and embracing diversity.
· Comfortable with a range of views and perspectives and keen to make connections and build relationships.
· Willing and confident to assert views, constructively challenge others and receive constructive feedback.
Skills and abilities
· Excellent bid writing skills.
· Excellent communication skills, both written and verbal.
· Strong organisational and project management skills, including demonstrable ability to prioritise workload and maintain quality.
· Excellent people skills, able to work collaboratively and flexibly in a small, friendly team, and communicate and collaborate with a wide range of external stakeholders at all levels
· Ability to embed clear and reliable processes amongst a team of creative and busy people.
· Strong IT skills including Microsoft Office programmes, CRM systems, online conference/meeting software and other programmes where required.
· Able to work well under pressure and to tight deadlines while maintaining attention to detail.
Experience, knowledge and understanding
· A proven track record in securing funding in the health and care space – with regular experience of securing five and six figure funding.
· A strong understanding of health and social care.
· Experience in strategy development and delivery around income generation, fundraising or sales.
· Experience of winning work through competitive tendering (desirable).
· Experience of securing funding from Trusts and Foundations (desirable).
· Experience of client / account management (desirable).
Our approach to hybrid working
We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.
We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to-face meetings with clients and partners where this enhances the work.
We assume that this would usually not amount to more than one day per fortnight for people who work full time.
We are happy to discuss how this sits in your life. This can be agreed by your line manager.
Equality and inclusion
As reflected in our Equality Action Plan, we are committed to being a truly diverse organisation. We want to ensure that our trustees, staff members, lived experience partners and volunteers come from a wide range of backgrounds, each bringing their own unique perspectives and experiences. We want to ensure that everyone feels heard and is fully able to participate and thrive.
We currently have an under-representation of people from racial and ethnic minority groups in managerial roles in our organisation and so would particularly welcome applications from people from these groups.
We welcome applications from people who have been in contact with the criminal justice system. For some roles, you may be asked to undergo a basic or enhanced DBS check, but you will only be deemed ineligible for roles which relate to any offences on your criminal record.
We have a range of benefits in place to ensure everyone can thrive, for example:
· We are a Disability Confident employer
· We offer enhanced parental and sickness leave
· We offer flexible working wherever possible
· We provide our employees with an annual wellbeing allowance
· And much more
Find out more: Our Benefits and Workplace Policies.
How to apply
Please apply by 5pm on 3rd July. Interviews and assessments will be held online on the afternoon of 15th July. Please note, we will be blind shortlisting all applications, so we ask you not to include your name in your application. If you are invited to interview, we will ask you about any reasonable adjustments you will need to be able to participate. We will share interview questions in advance of the interview, and you will be asked to prepare a presentation. If you require any adjustments at any stage of your application, please do not hesitate to get in touch with Director of Operations and Finance, Matthew Haslehurst.
How to apply
Please apply by 5pm on 3rd July. Interviews and assessments will be held online on the afternoon of 15th July. Please note, we will be blind shortlisting all applications, so we ask you not to include your name in your application. If you are invited to interview, we will ask you about any reasonable adjustments you will need to be able to participate. We will share interview questions in advance of the interview, and you will be asked to prepare a presentation. If you require any adjustments at any stage of your application, please do not hesitate to get in touch with Director of Operations and Finance Matthew Haslehurst.
The client requests no contact from agencies or media sales.
Duties and key responsibilities
• Support the Head of Institutional Funding in the development and delivery of an
institutional funding strategy.
• Identify, prospect and approach institutional donors to secure funds, maintain
successful working relationships with a portfolio of institutional donors, utilise the client
relationship management tool and knowledge management processes.
• Lead the development of high-quality proposals, coordinate input from other teams,
including proposal writing, budget planning and impact measurement.
• Support timely and quality delivery of institutional funding award compliance and
reporting requirements.
Institutional donor portfolio and pipeline development
• Research, identify and engage with possible institutional donors including conducting
new donor due diligence.
• Proactively develop and maintain an institutional funding pipeline that aligns with
implementation location funding priorities.
• Monitor trends in institutional donor funding in the Middle East and MAP programme
priority areas.
• Manage institutional funding annual forecast tracking.
• Develop donor engagement communication materials in coordination with Fundraising
and Communication colleagues.
Business development
• Support teams in designing quality proposals, including theory of change, logical
frameworks, narratives, and budgets, in collaboration with programmes, senior
management, and finance.
• Identify funding and collaboration opportunities aligned with MAP’s programme plans.
• Conduct regular research and networking to track institutional donor opportunities.
• Manage relationships with institutional donors, keeping them informed of MAP’s
programmes.
• Lead the review of award agreements and donor contract negotiations, ensuring due
diligence is completed.
Grant management
• Provide compliance guidance on new agreements, including tools, training and ongoing
advice on donor requirements.
• Support teams to ensure all grants meet contractual obligations throughout the project
cycle.
• Ensure timely, relevant communication with institutional donors.
• Incorporate learnings into new proposals with input from MEAL and programme
colleagues.
• Provide oversight and support to implementation teams to ensure MAP manages all IF
grants in line with contractual obligations throughout the project cycle.
General Management
• Report against agreed KPIs, financial targets and annual objectives as part of regular oneto-one meetings with the Head of Institutional Funding.
• Regular coordination with Fundraising and ACT colleagues for efficient development of
core donor engagement materials.
• Travel to implementation locations as needed for donor engagement, proposal design
and delivery of internal capacity building.
• This job description is not exhaustive, and the post holder may be required to undertake
duties that are broadly in line with the above responsibilities.
Person Specification
Experience / Knowledge
• Experience of securing and supporting large grants from institutional donors including
governments, charity partners and UN organisations.
• Experience of conducting research into funding opportunities including assessing against
organisational programming and funding priorities, collating, summarising, and
disseminating information gathered to relevant colleagues and ensuring clear next steps.
• Experience of coordination of the development of quality proposals and significant
proposal writing experience, including developing logframes and budgets.
• Experience in donor engagement and award negotiation.
• Experience of supporting compliance and reporting requirements of large grants.
• Experience working with an INGO in the international humanitarian or development
sector.
• Experience of working on humanitarian or development programming in the MENA region.
• Experience of building or managing a funding pipeline.
• Experienced in supporting the development of internal processes and systems for
business development.
• Understanding of challenges around delivering and managing programming in a conflict
and post conflict situation.
• Understanding of international and humanitarian development from study or previous
work experience
• Fluent in English (verbal and written)
• Proficient in MS Office and experienced in using CRM software.
Skills
• Flexible and proactive approach with the ability to manage a busy workload and prioritise
competing demands.
• Organised with excellent attention to detail and results orientated.
• Numerate with the ability to confidently develop budgets.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with colleagues in multiple settings.
• Desire to learn and acquire new skills.
Personal attributes and other requirements
• Commitment to anti-discriminatory practice and equal opportunities.
• Commitment to the values and ethos of MAP (Solidarity, Dignity, Impact & Integrity).
• Commitment to upholding the rights of people facing disadvantage and discrimination.
• Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.
• A commitment to MAP’s vision, mission and values and a passion for improving the health
and dignity of Palestinians.
• Able to work flexibly in emergencies and to meet specific deadlines including some
evenings and weekends.
• An ability to apply awareness of diversity issues to all areas of work.
• Attention to detail, organisational and problem-solving skills, and the ability to work
independently and under pressure.
• Prepared and able to travel occasionally to all MAP offices.
• Work collaboratively with others in all aspects of our work.
• Abide by organisational policies, codes of conduct and practices.
• Treat with confidentiality any data or sensitive information about individuals,
organisations, clients, and employees at MAP
The client requests no contact from agencies or media sales.
The Opportunity:
Nigel Wright Group are proud to be partnering with a transformative and growing social impact organisation in their search for a Business Development Manager. Our client is a passionate, values-led charity and their mission is to bridge the gap between talented individuals and employers offering rewarding job opportunities, creating a thriving community where everyone has the chance to succeed. They deliver on skills shortages, push back on regional unemployment and contribute to a national reduction in reoffending. Following a significant inward investment, our client is positioning itself to embark on an ambitious nationwide scaling-up programme. The newly created Business Development Manager role can be based anywhere in the UK and carries the responsibility of contributing to the organisation’s overarching strategic plan, while also leading the development and implementation of the accompanying income generation strategy.
Role Profile:
- Lead and coordinate activities to position the charity for successful public sector contracts and tenders.
- Identify and pursue new and repeat business opportunities; attend market engagement events and monitor sector trends.
- Develop strategic partnerships to enhance reach and impact.
- Maintain a comprehensive and up-to-date pipeline of business development and grant opportunities.
- Prepare and submit high-quality, competitive tenders as a lead or subcontractor.
- Develop proposals aligned with service specifications, incorporating input from operational teams.
- Collaborate with the CEO and Finance Director to ensure accurate, fully costed and competitive bid pricing.
- Write and submit persuasive bids via relevant online platforms.
- Line manage a Grant Writer, overseeing the submission of high-value and multi-year trust and foundation applications.
- Support the CEO in cultivating relationships with major donors and securing significant contributions.
- Manage public donations, lead fundraising initiatives, and ensure compliance with fundraising regulations.
- Produce compelling quarterly impact reports to communicate the charity’s outcomes to funders.
Person Specification:
- Demonstrated success in writing and securing competitive tenders, particularly within the criminal justice or related sectors.
- Proven ability to develop high-quality bids for statutory funding.
- Extensive experience in generating significant income from charitable trusts and foundations.
- Strong background in designing or contributing to effective income generation strategies.
- Experience in leveraging social value commitments—especially through government procurement and Section 106 obligations—is highly desirable.
- Skilled in building and maintaining relationships with high-net-worth individuals.
- Excellent communication and interpersonal skills, with the ability to influence, network, and engage diverse audiences.
- Knowledge of the criminal justice system or related fields is a strong advantage.
- Awareness of the employment challenges faced by people with convictions is desirable.
Behaviours:
- Maintains a non-judgemental approach when working with individuals with lived experience of the criminal justice system.
- Committed to inclusive, anti-discriminatory practices.
- Demonstrates alignment with and respect for the organisation’s Christian ethos and values.
Other Information:
- This is a full-time role offered on a hybrid/remote working pattern
- Occasional visits to the Newcastle head office plus business travel around the UK
- Nigel Wright Group is retained on this search and as such, any direct third party supplied or referred applicants/CVs will be forwarded to Nigel Wright for consideration as part of our process.