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Can you help shape how change is delivered in an organisation that makes a real difference to people’s lives? Emmaus UK is recruiting for a Federation Development Manager: Quality and Improvement to help support people on their journey out of homelessness.
About Emmaus
Emmaus (pronounced em-may-us)is a movement of charities that empowerspeopleto overcomehomelessness. We provide a stable home and tailored, life-changing support for people who are experiencing or at risk of homelessness. By focusing on each person’s strengths, we help people rebuild their lives and work towards the future they want to create.
As part of a nationwide network of Emmaus charities, we provide skills, training and work experience to help people achieve their goals and regain independence.
Together, we are ending homelessness one person at a time.
About the role
The Development Manager: Quality and Improvement role is an exciting and varied opportunity to work with Emmaus communities across the UK, helping to drive continuous improvement and prepare for the requirements of the Supported Housing Regulatory Oversight Act.
The role of Federation Development Manager: Quality and Improvement will sit within the Partnerships and Federation Development directorate, to support the delivery of key charity and federation-wide objectives, as part of our mission to empower people affected by homelessness and poverty to change their lives for the better while using our voice to achieve social change.
This is a hybrid role, offering the flexibility to work from home with travel across the UK as required.
Building and maintaining strong relationships with a wide range of stakeholders will be key to this role. Regular travel to communities is essential, typically at least once a week. You will also attend quarterly team meetings, usually held in Birmingham, although these may occasionally take place elsewhere in the UK and may require an overnight stay.
Who are we looking for?
As part of the Partnerships and Federation Development directorate, the Federation Development Manager: Quality and Improvement, will support charity and federation-wide objectives, helping Emmaus UK and the wider federation to develop as a best-practice national body.
We are looking for someone with experience of managing continuous improvement programmes in a homelessness, housing or related sector. You will have experience of developing and implementing successful Quality Assurance strategies and be able to manage competing priorities in a changing environment.
You will have strong communication and interpersonal skills and be able to influence others, with a proven track record of driving organisational change. You will work proactively with communities, applying a coaching and mentoring approach to build capacity.
This is an exciting and rewarding opportunity for someone who enjoys working with different people and communities. The successful candidate will be organised, adaptable and able to manage multiple projects and relationships in a fast-paced environment.
If you are passionate about making a difference and creating long-lasting impact, this is the perfect time to join Emmaus UK.
What we offer
- Salary: £41,521
- Working hours: Five days per week Monday to Friday
- Contract: Permanent
- Pension: Stakeholder pension with 6% employer contribution
- Annual leave: 25 days + Bank Holidays + 3 concessionary days leave
- Training & Development: Individually tailored induction. Ongoing training and development through both centralised and personal training budgets
- Volunteering: 2 days allowance each year
- Employee assistance: A 24/7 employee assistance scheme is available
- Flexible working: Options available, subject to the requirements of the role
- Life assurance: Death in service lump sum of 3 x salary
To apply:
To apply for this role, please complete our application form and equal opportunities monitoring form and email them to us, the email address can be found in the Application Pack.
Please ensure you refer to the job description and person specification when completing your application form. CVs and posted applications will not be accepted.
The closing date for applications is 12pm Monday 19th October 2026.
Shortlisted candidates will be invited to an interview via Microsoft Teams on Thursday 5th November 2026.
If you would like to arrange an informal discussion about the role, please email us the email address can be found in the Application Pack.
Equal Opportunities
Emmaus UK is an equal opportunity employer and is committed to providing a working environment free from discrimination. We actively promote an inclusive culture and aim to create a workplace where people from diverse backgrounds, characteristics, perspectives, ideas and experiences work together.
We welcome applications from all individuals, regardless of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.
To ensure fairness and consistency in selecting the best candidate, all applications are anonymised until the interview stage is confirmed. This means shortlisting is based solely on the relevance and suitability of experience.
The client requests no contact from agencies or media sales.
Thank you!
Quality Manager
Remote | 4-month FTC | Full-time, 35 hours per week
£34,000 per annum | Occasional UK travel (approx. twice per month)
Enhanced DBS required
We’re working with a national charity to recruit an experienced Quality Manager for a four-month fixed-term contract.
This is a predominantly remote role, offering the opportunity to support quality, compliance and continuous improvement across a network of around 50 services throughout the UK.
Working to an established audit schedule, you’ll carry out quality and health & safety audits, analyse findings and work closely with operational teams to ensure actions are completed and improvements are embedded.
The role
You’ll be responsible for:
- Delivering remote and on-site quality and health & safety audits across services
- Working to an established organisational audit schedule
- Analysing quality and performance information to identify trends, risks and areas for improvement
- Producing clear audit reports, recommendations and action plans
- Supporting service managers to address audit findings and embed sustainable improvements
- Supporting services with CQC compliance and preparation for external inspections
- Monitoring quality-related risks and escalating concerns where appropriate
- Providing advice and guidance on quality, compliance and health & safety
- Working collaboratively with operational colleagues and other stakeholders to improve service quality
- Contributing to the ongoing development of quality and audit processes
Although the role is home-based, some travel to services across the UK will be required, expected to be approximately twice per month.
About you
We're looking for someone with strong practical experience of quality assurance within a regulated health or social care environment. You may currently be working as a Quality Manager, Quality Assurance Manager, Compliance Manager or Registered Manager and be looking to bring your operational experience into a wider quality and audit role.
To be considered, you must have:
- A NEBOSH General Certificate or equivalent NVQ Level 3+ Health & Safety qualification
- Strong knowledge and practical experience of CQC requirements and regulated services
- Experience of quality assurance, compliance, auditing or service improvement
- Experience carrying out audits and supporting services to address findings
- Knowledge of relevant health and social care and health & safety legislation
- Confidence analysing data and identifying quality or performance issues
- Strong communication and stakeholder management skills
- The ability to work independently and manage a varied workload
- The flexibility to travel within the UK when required
Previous experience as a Registered Manager within a CQC-regulated service would be particularly relevant.
This would be a great opportunity for someone who enjoys getting underneath how services are operating, identifying where improvements can be made and working collaboratively with teams to achieve consistently high standards.
Please apply as soon as possible if you meet the essential NEBOSH and CQC requirements and are available for a four-month fixed-term contract.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
REPORTING TO: Director of Front-line Services
PURPOSE OF POSITION
The Quality Assurance Manager is a blended leadership role combining strategic quality assurance, performance oversight, service management and practice development.
The role is split broadly between focused on quality assurance, data-led improvement and performance oversight, and two days focused on service management, practice leadership and frontline improvement activity.
The postholder will lead the development and delivery of a strong quality assurance framework across support services, ensuring that practice, performance and service delivery are safe, effective, person-centred and aligned with contractual, regulatory and organisational standards.
Alongside this, the postholder will remain closely connected to frontline delivery through service management responsibilities and practice development leadership, particularly within Housing First and complex-needs services. This makes the role ideal for someone who enjoys combining strategic oversight, data insight, operational leadership and the development of high-quality, trauma-informed support practice.
What makes this role different
A distinctive role for someone who wants strategic influence while staying close to frontline practice. You will help shape quality, use evidence, support staff, strengthen resident outcomes and join an organisation committed to compassion, collaboration, inclusion, growth, learning and resident voice.
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Make a visible impact: use quality assurance, data and learning to drive practical improvements that strengthen services for residents and staff.
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Enjoy variety and influence work across performance oversight, service management and practice development, with scope to shape systems, standards and ways of working.
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Stay close to practice: remain connected to frontline delivery while helping embed trauma-informed, person-centred and psychologically informed approaches.
RESPONSIBILITIES & ACCOUNTABILITIES
Key Responsibilities
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Quality assurance and improvement: Lead the quality assurance function across support services, coordinating audits, quality checks, case file reviews, service reviews and improvement plans. Turn findings into practical actions that strengthen safety, consistency, resident experience, safeguarding, support planning and trauma-informed practice. Work with managers to embed learning, monitor progress and evidence improvement against internal and external standards.
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Performance oversight and reporting: Monitor performance against contractual, regulatory and organisational standards, including service outcomes, compliance requirements, safeguarding expectations and commissioner reporting. Identify risks, gaps, trends and good practice, escalating concerns and supporting corrective action where needed. Produce clear, evidence-based reports and briefings for senior leaders, governance meetings, commissioners and external stakeholders.
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Data, insight and systems: Use performance, safeguarding, complaints, incidents, resident feedback, outcomes and quality data to identify service strengths, pressures and improvement priorities. Maintain and improve reporting systems, including InForm, so information is accurate, consistent and useful. Analyse patterns, support decision-making and make practical recommendations that improve quality, accountability and resident outcomes.
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Information retrieval and STAIRs requests: Act as QA Manager lead for information retrieval relating to STAIRs requests, including triaging scope, gathering internal and contractor records, coordinating redaction and drafting responses within regulatory timeframes.
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Service and support management: Provide hands-on support management across frontline services, including Housing First improvement activity, Hope Street and St Mungo’s contracts, team rota management and the Support Manager on-call rota. Support managers and teams to manage risk, strengthen case accountability and recording, and deliver consistent, high-quality support to residents with complex needs.
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Practice development: Embed person-centred, trauma-informed and psychologically informed practice across support services. Develop practical tools, guidance, quality forums, workshops and reflective learning that help staff apply policy, improve support planning, strengthen safeguarding and promote consistent resident-centred practice.
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Resident voice and accountability: Strengthen resident engagement, feedback and involvement so resident experience informs service design, quality assurance, learning and improvement.
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People management and collaboration: Line manage agreed roles, including the Impact Specialist and Resident Engagement Specialist, supporting clear objectives, accountability, development and collaborative working across services.
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General duties: Attend key directorate, management, planning, quality and performance meetings; work flexibly across organisational priorities; and undertake other reasonable duties within the scope of the role.
PERSON SPECIFICATION
Assessment will be through application, interview and, where relevant, a practical assessment
Quality assurance: Experience delivering quality frameworks, audits, case file reviews, standards and improvement plans that strengthen safe, consistent, person-centred and trauma-informed practice. Able to lead improvement activity, influence managers and turn findings into sustained service change.
Performance and reporting: Able to monitor contractual, regulatory and organisational standards; identify risks, gaps, trends and good practice; and produce clear reports for leaders, governance forums and commissioners.
Data, insight and systems: Strong analytical skills and confidence using performance, safeguarding, complaints, incidents, outcomes and resident feedback data to identify patterns, support decisions and improve services. Experience using resident feedback, consultation or involvement activity to inform quality assurance, service design and improvement, including through InForm or similar systems.
Information governance: Understands confidentiality, record handling and information governance. Able to triage STAIRs requests, gather internal/contractor records, support redaction and draft timely responses.
Support management and practice: Experience supporting people experiencing homelessness or rough sleeping with complex needs. Able to support managers, manage risk, strengthen recording and embed person-centred, trauma-informed, psychologically informed and anti-discriminatory practice.
Safeguarding and risk: Sound knowledge of adult safeguarding, risk assessment, MARAC processes and safe information sharing with vulnerable adults.
Communication and values: Strong written, verbal and facilitation skills; collaborative, organised, accurate and resilient, with commitment to compassion, collaboration, inclusion and growth.
Appointment is subject to DBS check and right to work in the UK
Registered Charity
51 - 100
Our mission to solve homelessness in east London, one person at a time!
The client requests no contact from agencies or media sales.