Quality manager jobs

About the role 

This is an exciting opportunity to join ATLEU, a leading anti-trafficking and human rights charity. We are looking for an inclusive, creative, talented facilitator, with exceptional leadership and interpersonal skills to be our Participation Manager.

Working closely with our Policy Manager and People and Inclusion Manager this individual will develop and lead ATLEU’s work with survivors, helping to facilitate their participation and activism. This is part of a programme to maximise the influence and participation of people with lived experience within ATLEU. 

The Participation Manager will facilitate survivors of trafficking to use their experiences to support the development of ATLEU’s work and services and to improve policy and practice across the anti-trafficking and legal advice sectors. Working with group members, this individual will be responsible for supporting the expansion of the group  (The Changemakers) and the remit of ATLEU’s participation work from January 2026 when the current projects come to a close, ensuring new members are inducted and supported to engage and lead in future projects. The overall aim of the participation and activism work is to integrate survivors at all levels within ATLEU, as well as creating a project that offers different levels of engagement, depending on the interests and capacity of individual group members.

The Participation Manager is a key member of the Rise and Lead project team, which is a groundbreaking new employment pathways project in partnership with Southeast and East Asian Centre (SEEAC) and Voice of Domestic Workers for those with experience of human trafficking and migration. 

The Participation Manager will be managed by the Policy Manager and will also work closely with the Rise and Lead Project Manager and draw on the experience of our anti-trafficking legal team. The successful candidate will have direct experience of working with vulnerable individuals, ideally survivors of trafficking, a strong understanding of the challenges survivors face and be committed to shifting power to people with lived experience. They will have a flexible approach and understand what empowerment means in its truest sense, allowing the structure of the work to be led by the needs of the group rather than with a predetermined or fixed idea of what this will look like.
 

About ATLEU

Our vision is a just world where no one is enslaved or exploited. 

Our mission is to secure safety, rights and justice for survivors of human trafficking by using and challenging the law.

Our strategic priorities are: 

1. To provide a model of high quality holistic legal support to survivors of human trafficking and exploitation

2. To tackle systemic injustice through strategic litigation and pursuing policy change

3. To build survivor leadership and influence within ATLEU and across the sector

4. To strengthen the capacity of advice, frontline and community organisations to meet the needs of survivors

5. To invest in and support our people to ensure we are effective and sustainable

Legal advice is an essential component in obtaining the support, safety and redress that survivors need to move forward, recover and re-integrate. ATLEU works intensively with survivors over several years often assisting with multiple matters, helping to regularise their immigration status, obtain identification as a victim of trafficking, access treatment, support and appropriate housing, and recover compensation. 

We work in partnership with frontline organisations and advisers to improve the quality and availability of support and advice available to survivors of trafficking throughout the UK. Each year ATLEU advises and trains hundreds of professionals who work with survivors of trafficking. 

We seek to capture and share knowledge and insights gained from our casework, second-tier advice, training and research to inform our future work, support test cases and influence law and policy. 

Some of the recent publications that we have led or contributed to include: 

• Untapping a power: Why employing survivors matters, ATLEU and the Voice of Domestic Workers [July 2025]

• Road to Nowhere: The impact of insecure immigration status on survivors, Helen Bamber Foundation, ATLEU and ECPAT [July 2025]

• It has destroyed me: A legal advice system on the brink, ATLEU [October 2022]

• Survivors of trafficking and the Criminal Injuries Compensation Scheme, ATLEU [November 2020] 

Although just a small team, ATLEU’s work has led to significant changes in law and policy. Since we were established in 2013, we have led the way in ensuring that survivors of trafficking have access to free, independent legal advice by enabling access to legal aid, across the range of issues survivors experience. For example, our litigation against the Legal Aid Agency led to their concession that legal aid provision was insufficient for victims of trafficking and an increase in the number of trafficking compensation cases that legal aid providers were contractually able to assist with each year (from 5 up to 100). Following litigation on behalf of our client LL, the Legal Aid Agency agreed that victims of trafficking were legally entitled to free immigration advice on applying for leave to remain in the UK on the basis of their trafficking experiences and publicised this entitlement.

ATLEU is recognised as a Centre of Excellence by the London Legal Support Trust and was awarded both the Legal Aid Lawyer of the Year Award and the Marsh Award for Outstanding Contribution to the Fight Against Modern Slavery Legal Award in 2016. In 2019 ATLEU was nominated for a Legal Aid Lawyer of the Year Award in the access to justice through IT category for ATHUB, its online legal information resource for professionals working with survivors of trafficking.

Employment Information 

Job Title: Participation Manager (Lived Experience)

Job Term: Permanent 

Location: London based with hybrid working. We can offer flexible working arrangements but the role will require regular office attendance

Hours: 21 hrs per week

Salary Band: £31,374 – £37,772 pro rata per year.  Starting salary will depend on the level of candidate’s experience

Pension: 7% pension contribution 

Leave: 33 days a year (including bank holidays), with an increase of 1 day per year for each complete year of service, capped at 30 days plus bank holidays per year (38 days).

Benefits: Individual training budget and employee wellbeing programme 

Probation period: 6-month probation period 

Reports to: Policy Manager

Objectives of the post 

• To lead on the development of ATLEU’s participation strategy including a plan for implementation. 

• To develop ATLEU’s Changemakers expert by experience group so that it is sustainable, resilient and inclusive and able to deliver its strategic objectives.

• To build the power of survivors within ATLEU to influence organisational strategy and decision making and inform ATLEU’s services and priorities. 

Main Responsibilities 

Strategy development

1. Using the framework of ATLEU’s 5-year strategic plan, develop ATLEU’s participation strategy creating an annual plan to deliver on our organisational vision. 

2. Develop and maintain positive relationships across ATLEU’s team staying up to date with different areas of organisational work in order to create opportunities for collaboration and coproduction with the Changemakers, finding flexible and creative ways to integrate new opportunities into the annual plan. 

Developing ATLEU’s Changemakers group

3. Recruit and induct people with lived experience of trafficking to be active participants in the Changemakers.

4. To facilitate meetings of the Changemakers ensuring activities are accessible and inclusive for all participants.

5. To secure opportunities for skills and knowledge development through internal and external training.

6. Conduct needs assessments to identify safeguarding, support needs and development goals and provide practical and emotional support where required.

7. Nurturing the wellbeing and solidarity of the group, providing individual pastoral support, coordinating reflective practice sessions and group activities.

8. Review, adapt, and agree terms of reference and foundational values with the group. 

9. To manage the annual lived experience budget.
 

Building the power of survivors within ATLEU 

10. To be an effective liaison between the group and the Director, trustees and wider staff team.

11. Understanding how ATLEU works as an organisation and its key activities and facilitating regular communication between Changemakers and ATLEU’s people. 

12. Create opportunities for collaboration, co-creation and leadership for ATLEU’s Changemakers members.

13. Identifying potential opportunities for Changemakers to take on paid roles within the organisation, defining the scope of the role, recruitment/ selection of individuals for the roles, and supporting individuals to gain experience of working independently (eg. peer research training development, training delivery).

14. To take a creative and flexible approach to working with the group, to understand their priorities and goals and find ways to steer and adapt their ideas so that they can be delivered within an organisational context. 

15. Work with ATLEU’s Director, Head of Operations and People and Inclusion Manager to create pathways for people with lived experience of trafficking to participate in ATLEU’s governance and decision-making, including at trustee board level and development of funding proposals. 

16. Support the delivery of ATLEU’s Rise and Lead Fellowship project helping to create an employment pathway for people with lived experience of human trafficking and migration in the advice and anti-trafficking sector. 

17. Support the Rise and Lead Project Manager with the development of a bespoke inclusive recruitment programme and the delivery of the training fellowship, and the project monitoring and evaluation and dissemination of learning. 

Coproduction with the Changemakers

18. Working with ATLEU’s Changemakers to act as agents of change, to influence external stakeholders (e.g. anti-trafficking organisations, policy makers, parliamentarians, media) and share their expertise, whilst ensuring the necessary safeguarding is in place. 

19. To work with the Policy Manager and Communications and Public Affairs Officer to facilitate people with lived experience of trafficking to inform, shape and co-produce: 

• Training 

• Information / legal resources

• Peer Research reports

• Monitoring and evaluation (ATLEU’s services/ Rise and Lead) 

• Policy & Communication materials

• Events

20. To find ways to cultivate respect for lived experience, and encourage inclusive practices in the sector, such as through engagement with the Lived Experience Coalition 

Professional Development 

21. To take responsibility for self-development on a continuous basis, including undertaking on-the-job and other training as required. 

22. To discuss regularly with the Policy Manager your job performance and personal career development. 

23. To participate fully in ATLEU’s appraisal process. 

Other Duties 

24. To play a full role in the organisation supporting colleagues to maximise their effectiveness. 

25. To support and adhere to ATLEU’s equal opportunities policy and to always act in an ethical manner that upholds the good reputation of ATLEU. 

26. To ensure that the terms of ATLEU’s funders are adhered to in all aspects of ATLEU’s delivery and to provide information for proposals and reports as required. 

27. To attend and participate in staff meetings. 

28. To support ATLEU’s social media presence in line with the organisation’s strategic objectives. 

29. To represent ATLEU at external meetings and where necessary and to attend meetings, occasionally including those out of normal working hours, when necessary. To travel between ATLEU’s offices as required. 

30. To undertake additional duties as may become necessary.

PERSON SPECIFICATION 

Experience and Knowledge 

Essential 

• At least 5 years’ experience of working with survivors of trafficking or other forms of exploitation and abuse, or at-risk migrants, or refugees 
• Experience of developing and implementing strategies 
• Experience of co-production and community engagement approaches 
• Practical experience of supporting survivors to create positive change 
• Demonstrable experience of addressing safeguarding issues, managing conflict and group dynamics, and holding professional boundaries.

Desirable 

• Experience of designing and/or delivering training, on and off-line 
• Knowledge of the relevant law and policy affecting survivors of trafficking 
• Awareness of the barriers faced by survivors of trafficking and modern slavery
• Experience of providing emotional and practical support or advice to survivors of trafficking
• Understanding of how smaller charities work.

Skills and Abilities 

Essential 

• To be an adaptable and quick decision-maker, able to adjust to new information and changing circumstances 

• Able to maintain a calm and focused demeanour under pressure, able to identify and resolve issues effectively and efficiently as they arise 

• To be both a strong strategic thinker and detailed planner

• Ability to build rapport with a wide range of people and to communicate sensitively and sympathetically with traumatised and/or vulnerable people

• Able to develop strong working relationships and effective alliances

• Ability to manage effective collaboration and work from an approach of empowerment, with an awareness of power dynamics

• Excellent written and spoken communication skills with strong presentation and influencing skills.

• Good coordination and organisational skills, including the ability to balance priorities in a fast-paced environment. Experience of handling multiple simultaneous tasks and managing a complex workload 

• Able to work pro-actively and independently, taking responsibility for work and ensuring it is concluded successfully to a deadline.

Personal Qualities

Essential 

• To be motivated by ATLEU’s mission and values. 

• Insightful, creative and courageous with the ability to challenge traditional thinking and push for change. 

• To be committed to equal opportunities and social inclusion. 

We particularly welcome applications from Black, Asian, Minority-Ethnic and refugee and migrant backgrounds and from those with lived experience of the issues that ATLEU seeks to tackle. 

Please note that candidates must be able to work in the UK and will be offered the job subject to suitable references and a DBS check. If you are appointed to the role, you will be required to provide further checks on your criminal records status throughout your employment. 

We are holding two online information sessions on Zoom in English for applicants to find out more about the role. Details are as follows. A Zoom joining link can be found in the downloadable job pack:

Date:    Thursday 23rd October 

Time:    6.30 - 7.15pm

Meeting ID:     Zoom 889 0469 8513

Passcode:  308237

Date:    Wednesday 5th November 

Time:    1 - 1.45pm

Meeting ID:     Zoom 871 8268 7260

Passcode:  587053

​

NB. Please feel free to attend these information sessions with your camera turned off or using a different name if that would make you feel more comfortable in the space. 

Application Process 

Key dates

• Information sessions will be held on Thursday 23 October, 6pm - 6.45pm and Wednesday 5 November, 1pm - 1.45pm.

• The deadline for applications is 23:30 on Sunday 16 November.Applications received after this time will not be considered. 

• First round interviews will be held in person on Tuesday 2 and Wednesday 3 December. 

• Second round interviews will be held in person on Wednesday 10 December. 

Please confirm your availability to attend first and second round interviews in your cover letter.

If you do not hear from us by Friday 28 November, it means that you have not been shortlisted for an interview. We regret that we do not have capacity to provide feedback to applicants who are not invited for an interview. 

Please ensure that your cover letter addresses the following three points:

1. Why you wish to work for ATLEU. 

2. How your previous experience demonstrates that you meet the essential Experience and Knowledge criteria, as well as any of desirable criteria if applicable, and 

3. Evidence that you have the following skills and abilities:

   • (i) Ability to build rapport with a wide range of people and to communicate sensitively and sympathetically with traumatised and/or vulnerable people.

   • (ii) Insightful, creative and courageous with the ability to challenge traditional thinking and push for change. 

   • (iii) Excellent interpersonal skills, professional manner, able to develop strong working relationships and effective alliances. 

   • (iv) Ability to manage effective collaboration. 

Please also include the following information:

• Contact telephone number 

• Email address

• Confirmation of availability to attend first and second round interviews, if invited.

Inclusion at ATLEU

We are an equal opportunities employer and welcome applications from individuals of all backgrounds and experiences. We believe that diversity drives innovation, strengthens our teams, and leads to better outcomes for everyone.

We value each person as an individual, recognising and respecting the wide range of opinions, cultures, lifestyles, and circumstances that make us unique. We are committed to fostering an inclusive and respectful environment where all employees feel valued, supported, and empowered to thrive. Everyone deserves to be treated with dignity, and we are dedicated to ensuring that respect and inclusion are at the heart of our workplace culture.

We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. 

We particularly welcome applicants from those who are significantly underrepresented in our sector, such as individuals from Black, Asian and Minority Ethnic communities and people with lived experience of migration and trafficking. 

Please let us know about any reasonable adjustments you may need during the recruitment process or in the role and we will be delighted to discuss this with you.

This role is essential in our drive for evidencing the impact of the work we do. You will lead and manage a large-scale, multi-organisation piece of research aiming to highlight the impact of our programmes. You will play a key role in ensuring the main research project and any supplementary research projects are delivered efficiently and ethically. You will use data and evidence to inform practice and work closely with the Programme Specialist for Pilots and the wider Quality and Impact Team as required.  Additionally, you will project manage additional cross-organisational projects as required in support of our growing charity. 

This is role is a fixed-term contract for 18 months. 

Travel throughout the UK may be required.   

You will report to the Head of Quality and Impact. 

Key Responsibilities 

· You will be accountable for the oversight of the main research and any supplementary research projects from initiation to completion.

· You will collaborate with the Programme Specialist for Pilots and the Associate Director of Business Development to ensure delivery of the research and ensure alignment and fidelity to the research plan.

· You will work with the Head of Quality and Impact and Finance Team to ensure that the project/s meet agreed objectives, timelines and budgets. 

· You will support the development of project documentation. 

· You will deliver reports and presentations as required both internally and externally from DFN Project SEARCH to share information regarding the research project. 

· You will be accountable for collecting, analysing and reporting on data that is relevant to the organisation. 

We’re looking for a Deputy Shelter Manager to join our friendly leadership team. This is an exciting opportunity to play a key role in the daily running and continuous improvement of our busy Shelter.

You’ll support the Shelter Manager in overseeing animal welfare, team management, and day-to-day operations — helping us deliver the highest standards of care and ensure every animal’s journey is positive from arrival to adoption.

As a live-in role, you’ll also be part of our out-of-hours cover team, ensuring the Shelter runs smoothly around the clock.

Key Responsibilities

• Act as Duty Manager, supporting the Shelter’s day-to-day operations.
• Lead on animal intake, ensuring high welfare standards and efficient use of space.
• Supervise and support staff and volunteers, encouraging development and teamwork.
• Work closely with our veterinary partners and the Animal Behaviour team.
• Uphold health and safety, animal welfare, and data protection standards.
• Support fundraising, public engagement, and community relations.

 About You

You’ll be an empathetic, organised, and proactive leader who’s passionate about animal welfare and supporting people to do their best work.

We’re looking for someone with:

• Experience in animal welfare, shelter management, or a related supervisory role
• Strong people management and communication skills
• Excellent organisation, decision-making, and IT abilities
• Calmness and confidence under pressure
• A full UK driving licence

Desirable: Animal Care qualification (e.g. NVQ Level 3), experience in animal behaviour or veterinary work, or leadership training.

What We Offer

• On-site accommodation
• 29 days annual leave (including bank holidays and your birthday off), increasing with service
• 5% employer pension contribution (NEST scheme)
• Occupational sick pay
• Health Assured wellbeing support
• Training and development opportunities
• Use of company vehicle for Shelter business
• A supportive, passionate team making a real difference every day

About Us

Little Valley Animal Shelter is an independent, self-funded branch of the RSPCA, based just outside the beautiful city of Exeter. For over 180 years, we’ve been rescuing, rehabilitating, and rehoming animals in need across Devon.

We’re proud to provide a compassionate, professional, and positive environment for both animals and people. With around 50 dedicated staff and over 100 volunteers, we work together to ensure every animal gets the best chance of a happy new life

If you’re ready to take the next step in your animal welfare career and help lead a compassionate, high-performing team, we’d love to hear from you.

Closing date: 5pm on Monday 3rd November 2025

We have an opportunity for a Customer Service Operations Manager, to join the team at SNG on a fixed term basis for 12 months.

You'll be based from our office in Hertford, combining office and home working to ensure a positive work/life balance. 

The starting salary is £40,000 - £45,000 depending on experience.

The Role

As a Customer Service Operations Manager you'll lead the Customer Services team to deliver a consistent, high-quality service “right first time” for our customers and maintain high data quality in our customer data sources. 

You will lead customer services through a period of transformational change to ensure the centre-led approach is embedded and consistently delivers a great customer experience across all channels.

Your responsibilities will include:

• Driving continuous improvement across Customer Services in line with best practice and delivering tangible benefits to the customer and the business
• Optimising customer contact across each channel, through a focused approach in meeting customer demand
• Ensuring the team deliver to KPI's in line with the business and customer needs resulting in an exceptional customer experience
• Managing the Customer Contact team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement
• Ensuring clear and consistent data is captured relating to customer queries in line with GDPR guidelines, and using any data trends to support business decisions and continuous improvement

What we're looking for

You should have previous experience in a similar role, and be able to demonstrate experience of leading large customer services teams in a multi- channel environment.

You'll also need:

• The ability to inspire, support and develop others to optimise their performance
• Experience in improving productivity performance and enhancing processes
• Evidence of excellent customer service achievements in a delivery environment
• Strong stakeholder management skills with demonstrable ability to engage and influence others to deliver the best outcomes
• Excellent communication, interpersonal & influencing skills
• A track record of meeting deadlines and working effectively with others

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

We have some great benefits at SNG, including: 

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary 
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

If you would like the opportunity to make a real impact within our changing and growing organisation, we would love to hear from you!

Delivery Manager (North) £42,500 pro rata 

The Role 

Are you passionate about creating inclusive spaces where girls can thrive? We're looking for an organised and values-driven Delivery Manager (North) to support the delivery of our groups, trips, residentials and events at GFS. You'll line manage Group Coordinators, ensure operational compliance, champion inclusion, and maintain strong communication with volunteers, groups and external partners across England and Wales. 

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Why Join Us? 

At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy: 

• Remote working with annual in-person opportunities to connect with colleagues
• 25 days annual leave (pro rata), plus bank holidays 
• Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities
• 24-hour access to Employee Assistance Programme 
• Season ticket loan 
• Annual EDI Learning Days 
• Study time and personal training budget nto support your professional development 

Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Key Dates 

• Closing Date: Noon, Sunday 16th November 2025 

• Interviews: Tuesday 2nd December 2025 

We are looking for a Legacy and Administration Manager to join our Finance and Operations team on a part-time basis (2 days per week). This role will report to the Director of Finance and Operations. 

Job Purpose

Legacies are one of the most vital sources of income for Operation Smile UK, helping us continue our work supporting patients with cleft around the world. We’re now looking for a Legacy Administration Manager to join our dedicated team and ensure that every gift left to the charity is managed with care, professionalism, and in line with the wishes of our supporters.

Key Responsibilities

• Manage a portfolio of residuary, specific, and reversionary legacy cases from initiation to completion, optimising income while upholding all legal, ethical, and organisational standards.
• Communicate with empathy and professionalism with executors, solicitors, and beneficiaries’ families, including handling enquiries and confirming receipt of legacy notifications.
• Review estate documentation and valuations, determine the charity’s entitlement, and verify that all due funds are correctly received.
• Ensure that all relevant charity tax reliefs are properly applied for, including Inheritance Tax, Capital Gains Tax appropriations, and Income Tax (form R185).
• Maintain accurate and up-to-date records of all legacy income and correspondence within OSUK’s CRM system and Finance Tracker.
• Track the status of ongoing cases, pursue outstanding actions, and take prompt steps to address issues or disputes as they arise.
• Collaborate closely with internal teams—such as Finance, Supporter Care, and Partnerships—to promote strong stewardship and compliance.
• Refer or escalate complex or high-impact matters to the Director of Finance and Senior Finance Manager when necessary.
• Contribute to team meetings, process improvements, and the development of best practice.

Person Specification

· Strong interpersonal skills with the ability to build positive relationships and communicate clearly and sensitively, both in writing and verbally.

· Proven experience in legacy administration within the charity sector or in probate and estate law.

· Highly organised, with the capability to prioritise and manage a diverse caseload effectively.

· Exceptional attention to detail, ensuring accuracy in financial transactions, documentation, and data entry.

· Skilled in interpreting wills, estate accounts, and related legal documents.

· Competent in reviewing estate accounts to verify the correct application of Inheritance Tax (IHT) and Capital Gains Tax (CGT) and to ensure estates are properly finalised.

· Proficient user of Microsoft Office and customer relationship management (CRM) systems.

· Review estate accounts, including the allocation of Capital Gains Tax (CGT) and Inheritance Tax (IHT), to confirm estates are correctly administered.

· Certificate in Charity Legacy Administration (ILM) or legal/paralegal qualification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

We are looking for an experienced National Operations Manager, to manage the StreetDoctors operational delivery, quality standards and to support the organisation's strategic development to become a high performing organisation.

We are an award-winning national charity which trains over 17,000 young people affected by street violence each year in emergency first-aid through a team of 250 healthcare volunteers and youth workers. We empower young people with the skills to become part of the solution to violence by developing the skills and confidence to save lives and increasing their understanding of the medical and psychological consequences of violence.

As the StreetDoctors lead for operational delivery, the role will manage and develop the organisation's delivery capacity and implement new innovative national projects. The role will ensure the organisation's performance is managed, achieves the targets and is fit for the future. The key areas of focus include:

• Delivery & Quality Standards: To ensure the quantity and quality of training sessions and projects are nationally consistent, meet the required targets and new opportunities are maximised.

• Relationship Management: To create, develop and maintain partnerships with a range of organisations including, funders, commissioners, community organisations, criminal justice organisations, education providers and youth organisations. 

• Volunteer & Staff Management: To support the development and management of an engaged high performing staff & volunteer delivery team and ensure the volunteering journey is effective and provides the best volunteering experience possible.

At StreetDoctors we believe diversity supports innovation and creativity. We are committed to equality of opportunity, being inclusive, and being representative of the people we are here to support. We would therefore encourage applications from candidates from diverse backgrounds.

We are looking for a candidate with strong budget oversight and organisational skills to join our small team and be our lead for Camden's Holiday Activities and Food (HAF) Programme, a national programme funded by the Department for Education. With the support of YCF's Head of Partnerships & Grants and CEO, you will oversee and manage a significant budget, and all project management aspects of the programme, to ensure excellent, high-quality provision for Camden's Free School Meal eligible children and young people. 

In August 2025, the programme was extended nationally by the DfE for an additional three years, and we await confirmation as to the exact allocation for Camden, which would hopefully enable us to extend this role to a three year contract to 2029. 

About the HAF programme in Camden and this role

Young Camden Foundation has been Camden Council’s delivery partner for the national, Department for Education funded Holiday Activities and Food (HAF) programme since its inception in 2021. The programme distributes around £800,000 per year to support Free School Meal eligible children and young people in the borough across the main holidays of Spring, Summer and Winter.

You will lead all project management, from budget stewardship to overseeing programme delivery, with the support of the team. You will oversee a complex budget of around £800,000 ensuring its effective use throughout the year. You will ensure that each HAF programme in Camden offers young participants a diverse and enjoyable range of activities provided by respected organisations, operating at the highest levels of safety, quality, and in alignment with the Department for Education’s funding requirements. You will lead on all reporting, data processing, overseeing of invoicing, and communications of the programme.

The role and its responsibilities

Please see the Job Description on the next page for a full list of respobsibilties. 

To be successful in this role, you will need to have excellent budget management and organisational skills, with the ability to hold multiple competing priorities, and with sharp attention to detail. You will have excellent numeracy and budget oversight and management skills, excellent attention to detail, and a confidence when engaging with stakeholders.  

The key areas of responsibility are as follows:

• Accurate stewardship of a significant budget
• Overseeing grants commissioning processes and provider engagement
• Due diligence and quality control
• Reporting impact
• Stakeholder engagement
• Communicating the impact of HAF

What we offer

We believe you’ll be working in one of the best teams in the sector, with a collaborative and supportive culture. But you’ll also benefit from:

• 25 days of annual leave per year – and your birthday off as additional paid leave
• Access to our Employee Assistance Programme 360 Wellbeing, including free in-person counselling sessions and 24/7 on-demand online and phone GP service
• Training and development opportunities throughout the year
• Free gym access and access to free creative and fitness classes across Camden LABS
• Access to unlimited tea, coffee, biscuits and fruit each day, and access to on-site showers
• Discount on food and drink in Camden Stables Market

Person Specification:

Please note, for this role, experience and confidence with managing budgets and being confident with excel is essential.

The rest of the criteria outlines our ideally sought experience. However, if you meet some of the essential criteria but are confident in your ability to learn quickly in post or bring adjacent experience (and can demonstrate at interview), please do apply.

The successful candidate will be able to demonstrate the following experience:

Essential:

• Excellent numeracy skills, proven experience and confidence in budget management and stewardship – including confidence in use of Excel as a budget management tool
• Project coordination /project management experience – with proven time management and organisational skills in busy environment
• A willingness to learn from mistakes 
• Experience of effective partnership building and stakeholder collaboration, with good communication skills 
• Ability to plan and prioritise own workload, and self manage in a busy environment with competing demands
• Excellent communication skills – verbally and in writing
• Collaborative working, with flexible, open and adaptable approach
• Degree-level educated (or equivalent experience)

Desirable experience:

• Experience of report compilation and writing
• Commissioning processes and / or grants distribution
• Funder management experience
• Experience of Camden’s voluntary sector and Camden’s communities
• Experience with Salesforce/CRM systems
• Strong IT skills, with good experience of using Microsoft Office and design apps like Canva

 Please download the full job description for more details 

CIEH is looking for a Membership Manager to help us take our membership offer to the next level. You’ll be responsible for driving growth, improving engagement, and ensuring our members feel valued and supported throughout their careers.

In this role you’ll lead on delivering CIEH’s membership strategy, manage our membership budget of over £1m income and ensure that data and insights are used to inform decisions and improve the experience of our members.

If you’re experienced in membership management and are ready to lead, innovate and make a difference, we want to hear from you!

About the opportunity
As Head of Impact & Quality, you’ll lead the department that covers impact measurement, evaluation of our programmes, data management, curriculum development, training and quality of tutors and other initiatives that drive the evidence-based culture of Action Tutoring. With a strong understanding of the charity's theory of change, you’ll strengthen existing impact and quality processes and make strategic recommendations that develop these further. You’ll play a vital role in helping the Senior Management Team balance quality and quantity with sustainable business decisions. As well as leading the department, you’ll build external networks and represent the charity externally at relevant events, in person and online. As Action Tutoring begins planning for a new strategic cycle, you’ll design, evaluate and advise on the scale up of pilots in new ways of achieving our mission.

Closing date: Monday, 27th October 2025 at 9am
Interviews:Monday, 3 and Tuesday, 4 November 2025.  There may be a second round of interviews.
Start date: Ideally Monday, 1st December 2025
Contract and hours: Permanent. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.  We are open to 0.8 or 0.9 FTE for the right candidate.
Place of work:This role can be remote, with occasional travel required. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Duties and responsibilities
 
People and Cultural Leadership 

• You’ll manage the workload distribution across the Impact & Quality department functions and teams, ensuring that projects are delivered according to strategic priorities. 
• You’ll line-manage a small team of managers who have responsibilities for curriculum, training, quality, insights and data management activities across the department.

 
Strategic and Senior Management 

• You’ll contribute to Senior Management Team discussions and decisions, representing the impact and quality functions, ensuring all decisions consider the implications on our evidence base, protecting the drivers of impact and maintaining our reputation as a sector-leading impact organisation.

Impact and quality oversight

• Leadership and oversight to ensure continued smooth implementation of a Randomised Control Trial lasting the first 6-9 months of this role. 
• You’ll be accountable for the development and implementation of the Impact Strategy of the organisation.

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert. 

Person specification
 
Qualifications criteria: 

• The right to work in the UK.
•  University degree or equivalent experience in a relevant field of quantitative or social research. 

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Excellent project management and project sponsor skills and experience, able to juggle multiple complex projects that are cross-organisational and manage external stakeholders. 
• Able to manage other experts and get the best from them drawing from an interdisciplinary approach to your work.
• Enjoys leading a team, supporting development of manager skills and capabilities. 
• Understands how a theory of change drives the development of delivery and is able to apply this to new modes of operations. 
• Strong logical reasoning, able to break processes into logical steps and understands how to maintain excellent data management practices. 
• A confident user of databases able to utilise the data it holds to generate insights for the SMT. Champion good data governance in collaboration with the Data Manager. 
• Experience of Salesforce CRM would be desirable but not essential. 
• Very familiar with the principles of evaluation and how to design evaluations to produce meaningful and reliable insights. This includes qualitative and quantitative activities. 
• Experience of working with external partners to evaluate work. Experience of developing pilots or start-up scale organisations would be desirable but is not essential. 
• Strong numerical skills, able to conduct diagnostic and predictive analysis of quantitative data sets. 
• Strong written communication and research skills, able to produce clear and jargon-free reports and summaries that synthesise qualitative trends. 
• Strong change management skills and experience, ensuring innovations are launched and embedded successfully. 
• Able to plan at a strategic level, factoring in external environment trends, financial limitations and scalable solutions. 
• In addition, the job holder is expected to substantially demonstrate the four competencies in our competencies framework at the ‘Head of ‘Level. 

You will be likely be more successful in this role if you have: 

• Experience working in the charity sector. 

Camp Jojo is currently in transition. Over the first 8 years it has worked from one established site in Mersea, Essex; but we are now opening a second site near Appleby in Cumbria. The role of Program Manager will work across the whole organisation, towards the successful development of the values and the proven model in a second site; and its partnership with the Essex site will be an important part of the role.

Camp Jojo is growing from a young, largely trustee led, organisation to a staff team led organisation. Again this role will be a fundamental part of that transition. This is a predominantly an operational post, and not responsible for the finances of organisation, though it will deliver operations within the board approved budget. They will also sit on, or chair, several of the Committees of the charity; including the Senior Operations Team.

The role will offer leadership to key functions of Camp Jojo, Camp Jojo staff and contractors, and to members of the Camp Jojo Board, in relation to the work of the charity. Whilst the majority of the work will be remote the incumbent will be required to attend some meetings and events in person, including at both sites. They will also be required to attend at least part of the actual camp events. They may need to work flexibly, according to the seasonal demands of the charity.

The Program Manager will have a varied and sometimes high-pace job environment. As such, they will need to handle multiple tasks, manage their own time well, interact professionally with the Camp Jojo community and be very good communicators. They will deal with model consistency, values, and operational issues across both sites. 

Location: London (on-site)

Interviews: We will be holding an assessment centre in Islington, London EC1V 8DG  on the 17th November 2025 (10am - 4pm) & interviews via Teams on the 18th November 2025.

For more information, or to apply, please click 'apply now' to be directed to our website.

The King’s Trust in London is currently going through an exciting period of development. We have ambitions to grow our offer to young people across the themes of Personal Development, Education, Employment and Enterprise. To help us on this journey, we are looking for two passionate and driven individuals to join our Management Team to lead and motivate our team of Youth Development Leads.

As part of the Management Team, you will be responsible for overseeing the delivery of our Education and Employability programmes, which include Achieve, Get Hired, Get into and Get Ready programmes. Working collaboratively with Delivery Partners to develop and implement our delivery plan and ensure we meet targets.

• In our Employability role, we focus on developing and maintaining relationships with employers across London who have live job opportunities, while also supporting the employment of diverse talent and ensuring quality and compliance throughout.
• In our Education role, we focus on developing and maintaining relationships with delivery partners to deliver our programmes to a high standard, supporting young people within their provisions to gain qualifications, build confidence and prepare for their next steps.

As a Delivery Manager, you must lead the effective delivery by your team, ensuring that every young person engaged progresses with an appropriate pathway of learning and development and one-to-one support. You will be a role model for your team, demonstrating best practice in how we work with young people in a safe way to ensure we deliver maximum value for young people and partners.

As one of our Delivery Managers, you need to have:

• Excellent interpersonal skills
• Strong planning and organisational skills
• Effective data analysis skills
• A track record of operational management
• The ability to support and motivate a high-performing team

The Delivery Manager role is multi-faceted, and we are looking for an individual with a broad skill set. We work with young people from every background, so we’re passionate about building a diverse workforce that represents the young people we support. We, therefore, welcome applications from everyone who meets the essential criteria for the role.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Delivery Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

About you

Do you want to use your skills to make it possible for people with myeloma to live longer and better lives?

Myeloma UK is looking for a motivated and experienced Special Events professional to join our Philanthropy team.

Special events play a vital role in engaging our supporters, inspiring their support, and raising vital income for the charity. Throughout 2026 we have a range of events planned, including private dinners, receptions and large fundraisers in London and Edinburgh.

Special Events is an area of growth for the charity, and this is an exciting opportunity to work alongside our major donor team and senior volunteers and supporters to develop and deliver an engaging fundraising events programme.  

Experience in Special Events is essential, ideally in a charity environment. The successful candidate will have excellent event management skills, experience of working with senior stakeholders, and the ability to deliver creative and engaging events to inspire donor support.

About the role

Myeloma UK is embarking on an ambitious five-year income generation strategy, which aims to double our income by 2030.

The post holder will lead the planning and delivery of a programme of high-quality events. You will work with colleagues from across the charity to develop programmes that will engage our audiences and communicate the impact we deliver as a charity. You will have excellent interpersonal skills and the ability to work with a range of stakeholders.

About us

Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions.  We provide support and influence access to treatments, while researching a cure.  Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well.  Together, we support, so no one faces myeloma alone. 

We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.

Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.

Our culture

Wellbeing and staff engagement are at the heart of our culture.  We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees

How to apply

If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

Applications close on 9am 10 November 2025 and interviews will be held w/c 17 November 2025.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex

· race

· disability

· age

· sexual orientation

· gender reassignment

· religion or belief

· marital status

· or pregnancy and maternity

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

• Job title: Quality Partner
• Location: 4 roles available across England and Scotland. Areas of cover include Irvine, Oban, Leicester, Leeds, Oxfordshire, Bristol and Bath. 
• Travel: Flexible travel required to support locations and divisional offices (approx. 50% on site)
• Contract: Full-time
• Salary: £43,000.00

Who we are:

We're Affinity Trust. We’re on a mission to drive outstanding, person‑centred support that changes lives. As we grow, we need bold, energetic improvement champions who turn insight into action and ignite lasting change for the people we support.

Why this role matters

You’ll be the spark that lifts standards, reduces risk and embeds brilliant practice. As a visible, trusted Quality Partner you’ll move between locations, coach operational teams, lead improvement projects and make sure the people we support get safe, creative, person-centred support to reach their goals. 

If you love solving problems, influencing practice and seeing tangible impact, this is the role for you.

What you’ll do (high impact)

• Lead Quality Assurance visits and audits that spot opportunities and spark real improvement.
• Coach and prepare teams for inspections and contract checks. Be the calm, confident lead pre, during and post‑inspection.
• Own divisional Quality, Performance & Risk meetings. Turn data into clear actions and measurable results.
• Design and deliver high‑energy workshops and working groups that embed best practice and spread learning across the organisation.
• Run focused improvement projects end‑to‑end: plan, coordinate weekly actions, unblock barriers and deliver outcomes.
• Drive person‑centred initiatives that change everyday practice for the better.
• Support investigations, safeguarding and lessons‑learned work. Translate findings into training, guidance and system fixes.
• Build clear process maps, practical guidance and engaging training materials.
• Champion co‑production involving people we support in shaping improvements.

Who you are

• Experienced in regulated support (health, social care, supported living or similar) with strong knowledge of regulation, quality frameworks and safeguarding.
• A confident auditor/inspector who gets great results under pressure.
• A natural influencer and facilitator, skilled at running workshops, chairing meetings and winning buy‑in.
• Data‑driven and practical. You turn insight into simple, actionable plans.
• Project‑savvy: you manage multiple stakeholders and drive actions to completion.
•  Flexible, mobile and resilient, comfortable with travel; driving licence desirable.

Why you’ll love it here

• Real impact: see improvements translate into better lives every day.
• Shape national practice: your ideas will influence organisational policy and day-to-day delivery.
• A supportive culture that invests in your development.
• Meaningful, values‑led work.

The benefits you'll receive:

You will have access to a range of benefits that you can mix and match to suit you, such as:

• Wagestream – an app that gives you access to a percentage of your pay as you earn it, access to coaching, vouchers, discounts, cashback and more.  
• Blue light card – we will reimburse your Blue Light Card membership which provides discounts in your favourite shops and restaurants.
• Simply Health - Fully funded health cash plans giving you access to a 24-hour GP, money back on prescriptions, dental treatment, opticians and access to many more health benefits.
• Vivup – spread the cost of home and electronics items, or a bike to cycle to work through fixed salary reductions throughout the year. 
• Buy and sell annual leave – transfer windows open twice a year. 
• Pension and Life Assurance - you’ll be enrolled into our Scottish Widows pension scheme and Life Assurance scheme

If you are offered a role with us, you will need to complete an enhanced DBS check. We will submit your application and pay for your check. 

We reserve the right to close this advert early if sufficient applications are received.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.