Quality manager jobs

Quality Manager

Look Ahead Care Support and Housing

Islington (Hybrid)

Up to £48000 per annum + 25 days Annual Leave, pension schemes

Full-time

Housing and Homelessness

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Job description

We're looking for a kind, compassionate and resilient Quality Manager to join our Central Service Team located in our head office in Islington.

£48,000.00 per annum, working 35 hours per week.

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

Annual leave increasing up to 30 days with length of service
Free DBS
A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Quality Manager will join Look Ahead at an exciting stage in the evolution of our quality management approach. We have recently refreshed our Quality Management System, moving beyond assurance to a more proactive model focused on continuous improvement. This approach is reshaping how quality is delivered across our organisation and influencing the wider sector.

The role plays a key part in ensuring the delivery of safe, effective, and high-quality services across Look Ahead Group.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Support the successful delivery of the Quality Management System (QMS) across Look Ahead services, ensuring consistency, compliance, and continuous improvement.
Lead and manage responsibilities in the delivery of the Quality Team Strategy and Vision

About you:

Strong interpersonal and communication skills, both written and verbal, with the ability to engage and
influence confidently across all levels
Excellent analytical ability and attention to detail, able to interpret complex information from multiple

What you'll bring:

Essential:

Experience of working across one or more of Look Ahead's customer groups and supporting service delivery
Training in quality assurance or equivalent experience
Knowledge of quality improvement principles

Desirable

Experience of working within a Positive Behaviour Support framework or trauma-informed practice

Must be able to attend Interview date: Tuesday 27th July which will take place at one of our services not head office

There will be a pre-assessment task

A personal statement needs to be completed and send to Selina Hossain, .

The personal statement needs to include the following:

Describe your knowledge and experience of working with regulatory frameworks (CQC or Ofsted)
Describe a significant piece of work or time where you identified a quality issue and contributed to improvement

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Posted on: 16 June 2026

Closing date: 14 July 2026 at 09:22

Job ref: REQ006953

Tags: Housing

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Project Manager - Assurance & Improvement

Victim Support

Remote

£22,889.6 - £42,918 per year

Part-time (BBTECH_RESERVED:Text100)

Permanent

Justice

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Job description

We are looking for a highly organised, detail oriented and dynamic Project Manager for Assurance & Improvement. In this role you will plan, coordinate, and support delivery of national audit, assurance, and continual improvement activity. Using effective project management, you will ensure that audits, quality assurance, non-conformance actions, and improvement plans are tracked, reported, and delivered to agreed standards and timescales.

This is a part-time role (20 hours per week), home based, with proposed working hours of 10am-2pm Monday-Friday. These hours are subject to negotiation with the successful candidate; working Monday - Friday is a requirement of the role.

This role is a new opportunity to work as part of Victim Support's Quality & Compliance team, supporting the team to oversee and improve the quality of Victim services across England & Wales.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package include:

Flexible Working Options: Including hybrid working.
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
Birthday Leave: An extra day off for your birthday.
Pension Plan: 5% employer contribution.
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
Wellbeing Support: Employee assistance programme and wellbeing support.
Inclusive Networks: Access to EDI networks and colleague cafes.
Sustainable Travel: Cycle to work scheme and season ticket loans.
Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Project Manager for Quality & Compliance, you will provide support across the team's functions, including audit and compliance data reporting, and will lead on driving continual improvement projects.

Key Responsibilities

Audit Support - Provide project management support for the delivery of internal audits and associated audit improvement plans.
Non-Conformance - Produce data and management information relating to areas of non-conformance, and lead national projects aimed at improving compliance
Quality Assurance and Case Review - Conduct dip sampling, quality assurance activity, and case reviews to test compliance against standards.
Continuous improvement - Proactively drive continual improvement activity and provide project management support for improvement initiatives
Process Improvement - Improve the efficiency and effectiveness of processes and procedures by identifying areas for improvement
Stakeholder Engagement - Engage effectively with stakeholders to deliver key improvement projects and strengthen compliance.
Administrative Support - Provide comprehensive administrative support to Quality & Compliance meetings.
Team Support - Develop cross-functional knowledge across the department and provide cover for the Quality & Compliance Team during periods of absence.

About You

Ideally, you will hold a relevant professional qualification in project management, continual improvement or audit, and have knowledge & understand of project management, audit principles & quality assurance.

You will need:

Project Management - Proven experience of managing and delivering projects to the defined outcomes within quality, time and cost limits.
Organisation Skills - Highly organised and flexible with the ability to manage complex work streams on an ongoing basis to achieve high quality results.
IT & Data Skills - Strong analytical skills with high proficiency in Microsoft Office (particularly Excel) and an ability to interpret, analyse and present complex information and quality & performance data
Stakeholder Engagement - Experience of working collaboratively with leaders, managers and staff at all levels to influence change.
Collaborative Working - Ability to work effectively with colleagues across the organisation, drawing on skills and support to ensure delivery against deadlines and targets.
Communication - Excellent attention to detail and strong written communication skills, including the ability to produce clear summaries and project overviews.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation, and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

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