Quality manager jobs in bali, indonesia

If you offer management experience in health/social care and excellent leadership skills, this position offers an exciting opportunity to play a key role delivering a vital service that supports people affected by gambling. 

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling. We operate the National Gambling Helpline, provide direct support for anyone who is affected by gambling, create awareness about safer gambling and support pathways, and encourage an effective approach to safer gambling within the gambling industry.

The Role 

As Adult Services Team Leader, you will lead and inspire a team of Gambling Harms Practitioners and Outreach & Engagement Practitioners to deliver life changing support to individuals who are at risk of or experiencing gambling-related harms.

You will ensure the service is safe, caring, responsive, and effective, and monitor service quality and make sure staff meet their KPIs and contractual outcomes, and will use service data and feedback to drive service improvement.

You will also be working closely with external partners like health services, community groups, and other support organisations to expand the reach and effectiveness of GamCare’s services.

You will be located in close proximity to the East Midlands region as the role requires hands on delivery and support across the area with both staff engagement as well as involved outreach in many locations and venues.

About You

You will have strong leadership and people management abilities and be someone who takes pleasure from being a compassionate leader, supporting individuals in their professional development, alongside setting and managing high standards.

You will have a keen determination to grow, develop and continually improve the service for those in need of our support, bringing the team with you to harness the collective strengths and talents of individuals.

You will also need a relevant professional qualification in psychology, mental health, addictions, social work, nursing, health & social care, public health, leadership / management or demonstrable relevant experience with a commitment to continuous professional development. 

Benefits You Can Enjoy

• 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
• A generous Pension Scheme - we contribute 6% and you contribute 2%
• Discretionary company sick pay from day one of service
• Employee Assistance Programme – 24-hour support

Closing date for applications: 5pm Tuesday 19th August 2025.

Interviews will take place online via video conference – week commencing 25th August 2025.

Appointment is subject to a DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and don’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

Position Title: Helpline Supervisor
Reports To: Helpline Manager / CEO
Salary: £36,000 per annum, plus pension and employer NI contributions
Hours: 40 hours/week
Contract: Permanent, full-time, flexibility required in work hours
Location: Remote / Office-based – some evening/weekend work required

Role Purpose:

The Helpline Supervisor will provide support, guidance and supervise the helpline advisors and in the future helpline volunteers. The role will further provide emotional support and debriefing for the helpline advisors and volunteers during each helpline shift and when appropriate after each reported incident. They will also oversee the quality of service and ensure each report is dealt with appropriately to a high standard and that reports are logged appropriately recording all relevant information, ensuring data is protected and all procedures are followed.

Role Responsibilities:

• Provide day-to-day supervision, guidance and emotional support to helpline advisors.
   

• Monitor call logs, case records, and system reports to ensure quality and flag complex or urgent cases.
   

• Ensure safeguarding protocols are followed and lead on referrals involving serious risk or protection concerns.
   

• Deliver pre-shift briefings, post-shift debriefs, and facilitate reflective practice sessions.
   

• Coordinate rotas and ensure adequate shift coverage.
   

• Support the recruitment, onboarding, and ongoing training of helpline staff (and volunteers when).
   

• Promote staff wellbeing and implement trauma-informed approaches in staff support.
   

• Liaise with external agencies and partners to strengthen referral pathways and collaborative responses.
   

• Lead on service improvement by identifying trends, risks, and areas for development.
   

• Monitor and analyse service data to contribute to internal reviews and funder reporting.
   

• Ensure compliance with data protection, confidentiality, and safeguarding standards.

• Undergo regular training in trauma-informed approach, safeguarding, anti-Muslim hate and any other relevant topics.
   

Person Specification:

• Supervisory or senior experience in helpline, casework, or support services.
   

• Proven ability to provide emotional and professional support to frontline staff.
   

• Experience in handling safeguarding referrals and risk assessments.
   

• Trauma-informed approach and working knowledge of hate crime, discrimination, and support needs.
   

• Strong understanding of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.
   

• Excellent interpersonal, leadership, and communication skills.
   

• Strong organisational skills and ability to manage competing priorities.
   

• Experience using communication and case management platforms (e.g., RingCentral, Zoho, Microsoft 365) is desirable but not necessary.
   

• Experience in monitoring, evaluation, or impact reporting is desirable.
   

• Commitment to equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid-August to early September. To apply, please send your CV and cover letter, Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

Are you passionate about creating excellent volunteer experiences? Are you looking to use your skills in volunteer communication, training and engagement to make a difference? Then join Shelter as a Corporate Volunteering Experience Officer and you could soon be playing a vital role within our Corporate Volunteering team

About the role

In this job you will play a vital role in the Corporate Volunteering Team; enabling Shelter to provide a quality corporate volunteering experience that equips corporate volunteers with the knowledge and skills needed, and connects them with the fight for home, supporting them to have the biggest impact possible! This is fixed term contract to backfill a maternity vacancy, with clear and impactful goals to achieve within the timeframe.

Role specifics

We are looking for a highly organised individual with experience in project planning and coordination, ideally with a background in project management. You will have a proven ability to work collaboratively, build positive relationships, and engage effectively with both external partners and senior stakeholders. Strong written and verbal communication skills are essential, including the ability to create clear, engaging content tailored to different audiences. You will also bring a creative approach to stakeholder engagement, producing innovative materials such as learning resources and presentations. The role requires someone who can work independently, manage competing priorities, and is committed to developing inclusive approaches to volunteering.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Part of our Equity, Inclusion & Culture Directorate, the Volunteering team is passionate about the positive impacts of volunteering for both individuals and organisations. Collaborative and supportive, we believe that volunteers are a vital part of our growing movement for change. Right now, we’re busy building a new Corporate Volunteering Team that sits within the wider Volunteering Team. We work closely with our High Value Partnerships team, which is responsible for generating income through partnerships with corporate organisations. Successes to date include developing and extending long-term, sector-leading partnerships with companies including HSBC UK, B&Q, M&S and Network Rail across England and Scotland. This is your opportunity to be part of our future success.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

REGIONAL MARKETING EXECUTIVE

Salary: £27,000 - £28,500 per annum

Reports to: Regional Marketing Manager

Department: Marketing, Fundraising & Engagement

Location: Home-based anywhere in the UK

Employment type: 12 month fixed-term contract

Working hours: 35 hours per week (we are open to Compressed Hours)

Closing date: Tuesday 19 August 2025, 23:55*

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

*Please also note that we may close this role early should we receive enough interest, therefore early application is encouraged to avoid disappointment.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you.

We have an exciting opportunity for you to join us as a Regional Marketing Executive. You'll support the Regional Marketing Manager in activating marketing delivery plans at a regional level. You'll also help deliver best in class above-the-line regional marketing campaigns that are aligned to national activity maximising local marketing opportunities.

In this role, you'll have the opportunity to work on campaigns for some of our most well-known products such as Big Hike, Shine Night Walk and our flagship event series Race for Life. These events support our fundraising and give you a chance to make a real impact in beating cancer.

What will I be doing?

• Supporting the translation of marketing delivery plans and budgets into regional cross-channel integrated briefs

• Supporting the Regional Marketing Manager on the delivery of brief outputs, coordinating the brief response, development and approval process

• Working with agencies, freelancers and internal Creative Team to tailor national creative to meet regional audience needs

• Supporting the regional marketing campaign set-up and management process across above-the-line channels, auditing campaign elements prior to launch

• Working in collaboration with Marketing Delivery teams to ensure regional campaigns are integrated with wider marketing programmes and spot opportunities to align activity that delivers improved supporter experiences

• Conducting in-campaign and post-campaign analysis, preparing regular reports and supporting the implementation of optimisation initiatives to improve live campaign activity.

What skills are we looking for?

• Understanding of end-to-end supporter or customer journeys and the role of different channels in fully integrated campaigns

• Experience of developing campaign assets for use across channels

• Ability to prioritise, manage conflicting deadlines, work well under pressure and manage multiple tasks to deadline

• Proven success of good stakeholder management, with the ability to build strong working relationships and collaborate effectively

• Passionate data driven marketer with an interest in regional marketing trends, developments and media planning

• High level of IT literacy, including good working knowledge of Microsoft Office packages.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

About Chapter One

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports over 3,200 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 160 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.
 

About the Role

The Finance Assistant has responsibility for a variety of finance functions including the purchase and sales ledger, making payments to suppliers, invoicing Corporate Partners and Schools and reconciling bank accounts. They support the day to day running of the Finance Team ensuring that tasks such as posting invoices, reconciling customer accounts, supporting credit control and chasing non-payments are carried out in a timely and accurate fashion. 

The Finance Assistant reports to and works closely with the Head of Finance and plays a critical role in resolving finance queries from Chapter One colleagues, maintaining accurate financial records, supporting internal processes and contributing to the effective financial management of Chapter One. 

This role is ideal for someone who has experience in a similar position within a finance team and has good working knowledge of accounting principles and a basic understanding of income for charities. They will work remotely and will need to have access to a reliable internet connection. This role is subject to an Enhanced DBS check, and the post-holder must be permanently based in the UK at the time of applying and for the duration of their employment.

All Chapter One employees are required to attend quarterly in-person staff meetings held in various locations across the UK (all expenses covered) as well as monthly all staff virtual meetings which are held on the first Wednesday of each month from 12:00 - 13:00; participation is mandatory.
 

How to Apply

Please read the full job description for details of the responsibilities of the role, and our employee recruitment pack to learn more about Chapter One. Application instructions included below.
 

Interview Dates

First Round Interviews: w/c Monday 1st September
Second Round Interviews: w/c Monday 8th September
 

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from individuals who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation

Job Title: Internal Communications Executive – Change Project
Location: Fully Remote- UK based

Contract: Part-time temporary contract until the end of 2025 with an immediate start
Day rate: PAYE: (£155.55 + 19.36 holiday pay) – (£174.42 pay +21.71 holiday pay)

The Role
We’re looking for an experienced Internal Communications Professional to support a major organisational change programme at a higher education institution. This role is central to ensuring their colleagues are informed, engaged, and confident throughout a period of transformation.

Key Responsibilities

· Develop and deliver clear, engaging internal communications that support change objectives.

· Work with stakeholders across faculties and departments to understand needs and create effective engagement plans.

· Produce high-quality content for a variety of channels, including intranet, newsletters, staff briefings, and events.

· Facilitate two-way dialogue by supporting feedback mechanisms, Q&A sessions, and leadership communications.

· Monitor communication impact through feedback and analytics, adjusting messages as needed.

· Ensure tone, style, and timing are appropriate for diverse audiences within the university community.

About You

· Proven experience in internal communications, with a strong track record in change communications.

· Experience in higher education or the public sector is advantageous.

· Exceptional writing skills.

· Strong stakeholder engagement skills, with the ability to influence and build relationships at all levels.

· Skilled in using multiple communication channels effectively.

· Confident working independently in a fast-paced change environment.

Are you a fundraising expert intrigued by the idea of transforming healthcare through the power of volunteering? If so, we have an incredible opportunity for you!
 
Helpforce is on a mission to revolutionise health volunteering and we need a dynamic, strategic, and results-oriented Head of Business Development to be at the forefront of this exciting journey. This is your chance to shape the future of a rapidly growing national charity, working at the intersection of innovation, impact, and social good.
 
In this role, you'll be responsible for driving the growth of our income-generating portfolio, securing new business, and forging high-value partnerships with the NHS and the broader healthcare sector. You'll also oversee the fundraising function, ensuring seamless alignment between our commercial growth and philanthropic income. This dual role is perfect for a senior professional who thrives on relationship building, business innovation, and revenue generation from both commercial and charitable sources.
 
Since our launch in 2017, we've been pioneers with a clear vision for a nation where volunteering is integral to healthcare being its very best. We collaborate closely with NHS Trusts and other healthcare organisations to co-create expert volunteering models that meet healthcare’s biggest challenges, while generating evidence that showcases the value and impact of initiatives. Our insights empower health leaders across the UK to invest in solutions that enhance patient experience, reduce pressure on staff, and bring meaningful benefits to tens of thousands of people who volunteer their time and talents.
 
This is not just any job, this is a chance to make a tangible difference to the lives of millions who receive and deliver healthcare.
 
Key Responsibilities
 
Business Development — Core Focus
 
 

• Develop and lead the business development strategy to expand market presence, secure new contracts, and grow sustainable income streams.
• Identify new markets, service offerings, and strategic partnerships that align with Helpforce’s mission and impact goals.
• Lead negotiations for contracts, partnerships, and commercial agreements.
• Oversee the preparation of bids, proposals, and tenders, working with internal teams to ensure high-quality submissions.
• Leverage Helpforce’s reputation and evidence of impact to generate new business opportunities.
• Conduct market research and competitor analysis to inform strategic decisions.
• Build strong commercial relationships with public sector bodies, corporate partners, and health system leaders.

 
Fundraising — Leadership Oversight
 

• Provide strategic oversight of all fundraising activities including trusts, foundations, major donors, and institutional funders.
• Directly line manage the fundraising function, providing leadership, coaching, and performance oversight.
• Support the development of high-quality funding applications, stewardship plans, and donor communications.
• Ensure fundraising activities comply with ethical standards, contractual obligations, and regulatory requirements.
• Work closely with the CEO and Trustees on high-value fundraising relationships.

 
Leadership & Strategy

 

 

• Serve as a key member of the Senior Management Team (SMT), contributing to organisational strategy and leadership.
• Set income targets, KPIs, and performance metrics across business development and fundraising.
• Work with Finance to monitor budgets, forecast income, and manage financial risks.
• Represent Helpforce externally at high-profile events, conferences, and with key stakeholders.

 
Relationship Management

 

 

• Build and maintain relationships with donors, funders, corporate partners, and public sector stakeholders.
• Support senior-level relationship-building with strategic funders and institutional partners, working alongside the CEO and Trustees where appropriate.

 
Person Specification
 
Essential

 

 

• Senior-level experience (7 years) in business development, commercial partnerships, or strategic fundraising,
• Experience in a non-profit, NGO, social enterprise, or impact-driven business.
• Proven track record of securing significant business contracts or partnerships.
• Strong leadership and line management experience.
• Excellent negotiation, commercial acumen, and contract management skills.
• Outstanding relationship-building skills with diverse stakeholders including public sector, corporate, and philanthropic partners.
• Experience in setting and delivering income growth strategies.
• Strong written and verbal communication skills for proposals, reports, and presentations.

 
Desirable

 

 

• Sector knowledge: [e.g. healthcare, NHS].
• Knowledge of CRM systems and fundraising databases.

 
Equality and Diversity
 
Helpforce encourages applications from all backgrounds, communities and industries. We're committed to having a team that has diverse skills, experiences and abilities. We actively encourage BAME and disabled applicants and value the positive impact that difference has on our organisation. We are committed to equality and diversity within our workforce and all opportunities provided by Helpforce.
 
Location: Remote, but travel to the London office will be required, as will UK wide client meetings.
Salary: c.£62,000 per annum
Benefits: Competitive
 
Closing date for applications is 21st August 2025. Please use the application link to send us your CV and a covering letter to support your application. Applications submitted without a covering letter may not be considered.
 
REF-223097

The Methodist Church is committed to ensuring its churches are safe spaces for all. We work hard to ensure compliance with legal requirements, develop good practice, provide effective training and give professional advice on individual cases.  We have an exciting opportunity to join our new safeguarding regional team operating in the north east region and take this forward supporting Methodist churches and work. The post holder will join a team of safeguarding officers who will carry specific responsibility for individual cases, undertake risk assessments, lead training and advise churches. The post will be aligned with specific Methodist districts and provide support to colleagues across the regional area requiring regular travel.

Hours of work: 24 hrs per week. (salary will be prorated to the hours worked)

The successful candidate will hold a relevant professional qualification, experience in child and/or adult protection or significant demonstrable relevant work experience.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme with pensions matched up to 8%.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups.

If you require reasonable adjustments to made at any stage of the recruitment process, please contact HR team.

Closing date:  28 August 2025

Interviews will take place on (in person): 10th September 2025

N.B. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

Location: Home-based, with occasional travel to Respect’s office at Voluntary Action Islington (VAI), 200A Pentonville Rd, London N1 9JP or other meeting locations including staff meetings twice a year

Responsible to: Head of Helplines

Salary: Point 31-34 £34,016 - £36754  (a London Allowance of £3299 will be applied to employees who live in London)

We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure. 

Hours: 35 Hours per week; Monday – Friday 9am – 5pm

Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.

Benefits:

• Friendly and collaborative working environment
• Remote working 
• 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees) 
• Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution) 
• Enhanced maternity, adoption and paternity pay 
• Occupational sick pay depending on length of service and pro-rata for part-time employees.
• Access to Employee Assistance Programme 
• Access to staff discounts

Closing date: 27th August 2025, 17:00

Interviews to take place: Week commencing 10th September 2025 (TBC). These will be held online via Teams link

About the role:

Respect is seeking two Helplines Advisors to provide support to male victims of domestic abuse on the Men’s Advice Line and perpetrators of domestic abuse on the Respect Phoneline.

You will support service users by phone, email and webchat, providing emotional support, practical advice, information on the available options, and signposting to other services. As well as work with male victims and perpetrators of domestic abuse in ways that support them to increase safety and reduce harm, as described in the Models of Work and relevant policies and procedures.

About you:

• An understanding of the nature of domestic abuse and its effects on victims, in particular male victims
• An understanding of the help-seeking barriers for male victims of domestic abuse 
• An understanding of the reasons why perpetrators use abusive behaviours towards partners in relationships 
• Experience of providing information, advice, and support by telephone, email and webchat in a helpline environment 
• A commitment to anti-discriminatory practice and an approach that centres survivors, in particular Black and minoritised survivors.

About Respect 

Respect is a pioneering UK membership organisation in the domestic abuse sector.  Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth. 

How to apply 

You must download an application form from Respect's job page, and submit in word doc. format only, please. 

Digital Communications Officer

£27,693 - £29,746

Based out of any of the WEA offices, with Hybrid Working.

The WEA is the UK’s largest voluntary sector provider of adult education, a charity dedicated to bringing high quality, professional education into the heart of communities. We believe that all adults, regardless of their situation, should have access to education.

Job Description

WEA are looking for talented individuals to help us deliver our mission – to bring education within reach. If that sounds like you, then please read on.

As the Digital Communications Officer, you will will play a vital role in enabling the WEA to meet our mission to bring adult education within reach of everyone who needs it, fighting inequality and promoting social justice.

Reporting to the Digital Branding Manager, the successful candidate will be responsible for supporting with the delivery of impactful digital campaigns (web, social media, email marketing, PR/comms) that focus on promoting our work to a variety of audiences and stakeholders, enabling us to create change for thousands of adult learners across England and Scotland. 

This role isn’t about marketing WEA courses, it’s about showcasing the impact of lifelong learning, growing our membership and influencing decision makers and the public.

This role would suit a self-starter with knowledge and experience of the social media and digital communications landscape and can think big picture about campaigning activity. Charity comms experience would be an advantage. We are a new team with high ambitions and exciting challenges looking for a creative storyteller who can shape our voice, drive conversations around our work and grow our reach

We have attached the full role profile, that lists the key deliverables, performance measures and experience/qualifications needed for this role. Please take your time to read through this, and if you’d like to apply, hit that button!

We are working hard to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be themselves and work together to drive positive change. We strongly encourage applicants from a diverse range of candidates and encourage everyone with the appropriate skills, experiences and potential to apply.

Should you need any support with your application, then please get in touch. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

In our recent OFSTED inspection, we received a GOOD overall grade, with an OUTSTANDING rating for Behaviour and Attitudes and Personal Development.

You can read more about our benefits and what it’s like to work here, on our website .

About The Role
Closing Date: 17th August 2025
Interview Date: 27th & 27th August 2025
Contract: This is a fixed-term contract until the 1st May 2026
About the opportunity
This is a wonderful opportunity for a selection expert to join the Supporter Selections Team at Alzheimer’s Society in what is a really exciting time for both the charity and the team. You will be joining the team as we further develop our selections by using insight, both in and post-campaign, plus develop highly relevant and individualised supporter experiences to drive our communications and improve supporter journeys. The successful candidate will play an integral role in helping us achieve this alongside exploring new and improved ways of delivering our selections and supporter journeys, plus enhancing our processes through improvements to our systems.
As a Customer Selections Analyst, you will be responsible for working with teams from across Income & Engagement to ensure the successful delivery of accurate and targeted selections to support warm marketing activity and stewardship, plus the design and production of multi-stage supporter journeys through the use of PeopleStage, our campaign planning and management tool.  Your proficiency in managing and prioritising tasks will be invaluable in delivering selections on our agreed Communications Plan, and you will be pivotal in enabling our organisation to communicate with the right supporters, through the right channel, at the right time, in the right way, through the systems and tools available to you.
As a trusted expert and a critical friend to Income & Engagement colleagues and stakeholders, you will play a crucial role in deepening understanding of Alzheimer’s Society’s supporters, particularly concerning their next best action. Through using accessible campaign results, data models and other sources of insight, you will enable colleagues to test hypotheses and pivot campaign comms to drive satisfaction, loyalty, and sustainable growth across Alzheimer’s Society’s audiences.
Your strong background in using query-based systems and campaign planning and management tools, alongside having meticulous attention to detail and thriving in high-pressure environments will make you ideal for this exciting role at Alzheimer’s Society.
You will:

- Use our data selections software, Faststats, to produce insightful data selections for our Income & Engagement teams to use to engage with our warm supporters.
- Support colleagues to test hypotheses and continuously innovate.
- Foster data curiosity and collaboration.
- Play a crucial role in deepening and developing an understanding of Alzheimer’s Society’s supporters.
- Drive loyalty and sustainable growth across Alzheimer’s Society’s audiences.

About you
Your passion for continuous learning and improvement will be infectious in fostering curiosity and experimentation amongst our amazing fundraisers, driven by wanting to provide an exceptional experience for Alzheimer’s Society supporters. You will:

- Possess extensive experience in data segmentation and data selection.
- Feel at home using Excel to manipulate and manage data sets.
- Be an exceptional communicator, caring passionately about sharing ideas and working collaboratively.
- Be adaptable to changing circumstances with a positive and can-do attitude.
- Be a real team player, passionate about delivering excellent work.
- Know that we’re better together; being open and combining strengths to achieve more.
- Compassionate and honest whilst being comfortable giving and receiving radical candour.
- Continually improve and look to develop standards and performance.
- Be a successful and proven self-motivator.

What you’ll focus on:

- Delivering targeted data selections for warm marketing activities for direct mail, telephone, email, SMS, and social media channels.
- Collaborating with teams across Income & Engagement to deliver stewardship requirements and automations through the most appropriate and effective tool, exploring the use of PeopleStage and DotDigital to optimise engagement with existing supporters.
- Working collaboratively with the Supporter Insight Analysts to gain insight into audiences, and the Campaign Reporting and Optimisation Manager to gain an understanding of the impact of previous communications to enable more effective and insight-driven selections.
- Working alongside our Apteco partner to highlight process improvements to continuously refine and strengthen our selection process and provide the best possible stewardship solution.
- Implementing quality control processes to ensure that relevant suppressions and selection rules are followed, with responsibility for the accuracy of their data selections.

Does your extensive experience of delivering  anti-racism, equity and inclusion (AREI) strategies within a complex organisational structure include having collaborated and co-produced solutions with a wide range of stakeholders? Then join Shelter as Head of Equity, Inclusion and Anti-Racism and you could soon be playing a pivotal role within our Equity, Inclusion and Culture Directorate.

About the role

This is a hands-on, practical role for someone who can hit the ground running. You’ll be leading the design and delivery of Anti-Racism, Equity and Inclusion (AREI) plans that turn vision into reality — working across directorates to embed change where it matters most.

You’ll work closely with Directors, HR, and a range of stakeholders to build and deliver programmes that support Shelter’s strategic aims. That means helping teams shift from intention to action — shaping and delivering interventions that have a real, measurable impact. From advising on best practice, facilitating workshops and training, to reporting on progress and helping the organisation stay accountable — this is a role with reach and purpose.

Role specifics

An excellent leader and project manager, your career to date will need to include extensive experience of mobilising teams to support the development of measurable initiatives to drive and embed cultural change and inclusion within an organisation. We’ll particularly be looking for a pragmatic and proactive approach, with a history of co-designing and delivering Equity and Inclusion (E&I) initiatives that resonated with an organisation’s core values and were pivotal for driving forward their ambitious goals. A flair for turning concepts into actionable plans is essential too, as are strong communication and presentation skills and the ability to influence and collaborate across all levels of an organisation. In short, you’re a strategic thinker with a values centred approach, E&I expertise and proven experience of leading and managing others. You are a confident leader and experienced project manager, with a solid track record of driving cultural and organisational change. You know what it takes to co-design and deliver initiatives that are grounded in an organisation’s values and relevant to its people.

You bring a practical, collaborative approach — and you’re not afraid to challenge, ask the right questions, and get things moving. You’ve led or supported measurable EDI or anti-racism work before, and you understand how to turn strategy into action. You will take a structured yet flexible planning approach, ensuring delivery stays focused while adapting to the realities of a fast-paced environment.

Crucially, you are someone who brings people with you. You can engage and influence at all levels, communicate clearly, and translate complex ideas into achievable plans. You are values-led, focused on impact, and ready to help push this agenda forward in a meaningful way.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Equity, Inclusion and Culture (EIC) Directorate was created in 2021 to look at the future with an equity lens across Shelter and Shelter Scotland as a core part of our strategic aims.  It combines critical enabling functions to achieve this: a defined anti-racism, equity and inclusion programme, effective internal communications and engagement, dedicated lived experience activity, innovative learning, and quality volunteering.   

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Global Health Partnerships (GHP – formerly THET) is a global health charity working in partnership with governments, health institutions, and international bodies to train health workers and strengthen health systems across 31 countries. We do this through grants management and capacity building, alongside research, convening and advocacy towards the goal of Universal Health Coverage (UHC). At the centre of our approach, is the model of Health Partnerships, long-term relationships between UK and low- and middle-income countries (LMIC) health institutions, which improve health services through the reciprocal exchange of skills, knowledge, and experience. At the heart of our work is vision of a world where everyone has access to healthcare.

GHP is seeking a consultant to conduct a study examining the work of GHWP in Ghana, Kenya and Nigeria. The consultant will lead investigations into the benefits and impact of HP health systems and health workforce interventions under the DHSC-funded GHWP.

This study will explore and examine the value added of the Health Partnership approach to the health systems of the three partner countries.  While the effectiveness and impact of health workforce and health system strengthening interventions have been highlighted through GHWP reports and sharing and learning events in each of the three countries, insights and results have not yet been sufficiently synthesised or documented in a way that supports advocacy, resource mobilisation and policy positioning.

This study will review and examine existing literature and data, including published and grey literature, GHWP reports, reports from other DHSC-funded GHP projects, and other available documentation on the benefits of the Health Partnership model (see Related Papers section). Some primary qualitative data collection and analysis may be required.

Contractual Responsibilities 

Reports to: The Technical Director, based in the UK, who will provide technical oversight of the study. The Consultant will be responsible for managing their workload and conducting the activities in a timely and efficient manner as set out in this document. The Consultant will agree the specific focus areas for the study with the Technical Director and GHP team.  The Consultant will also have regular reporting points with the Head of the Evidence and Impact Team and other GHP colleagues, as required.

The contract will run from August 2025 over a 4-month period. The Consultant will submit a technical proposal and budget of up to £20,000. The consultant will invoice GHP on a monthly basis. Please note that this is non-negotiable.

Key Deliverables and Dates 

· Scope of Work and technical proposal (co-produced with GHP)

· Draft Report 

· Power point presentation with preliminary findings

· Evidence brief of key findings and recommendations

· Preliminary findings to be ready to present in early-November as part of GHP’s webinar series

· Final report, with executive summary submitted by 30 November 2025

· Possible additional presentation of results at the Global Health Summit in March 2026 (TBC)

Qualifications and Experience:

· Postgraduate degree in Global Health, Public Health, Health Policy, International Development, or a related field.

· Proven experience in health systems and/or health workforce research or evaluation

· Understanding of the health partnership approach/mode, ideally involving countries such as Ghana, Nigeria, or Kenya.

· Familiarity with the health systems in Ghana, Nigeria, and Kenya.  Additionally, familiarity with the Health Partnership model and the UK’s global health engagement strategies is desirable.

Skills and Competencies:

· Strong qualitative and quantitative research skills, including data collection, analysis, and synthesis.

· Ability to critically appraise and synthesise evidence from diverse sources (e.g., programme reports, academic literature, policy documents).

· Excellent written and verbal communication skills, with experience producing reports, policy briefs, or academic publications.

· Strong stakeholder engagement skills and the ability to liaise with a range of stakeholders, including policy makers, UN agencies, regulatory bodies, academic institutions, development partners, and health workers. Competence in using research tools and software (e.g., NVivo, SPSS, Excel, or data visualization platforms).

· Ability to work independently and manage timelines for deliverables.

Desirable Attributes:

· Experience working with or through organisations like Global Health Partnerships (formerly THET), NHS Global Health Partnerships, or UK FCDO-funded programmes.

· Knowledge of health workforce development frameworks and global health diplomacy.

· Understanding of diaspora engagement in health systems strengthening.

We are recruiting a Suicide Prevention Officer who is bilingual in Welsh and English to facilitate the development, sale and delivery of high quality and impactful training and education programmes, upskilling individuals and organisations in suicide prevention.

What you will do:

• Facilitate in-person and online training sessions, ensuring interactive and impactful learning experiences.
• Develop and promote PAPYRUS’s training offer, tailoring to stakeholder needs and securing sales.
• Build relationships and partnerships to expand our reach and influence.
• Support the creation of e-learning and digital training resources.
• Prepare stakeholders for, and debrief them after, suicide interventions.
• Stay informed of best practice and national strategy, contribute to campaigns, and represent PAPYRUS in the media and at events.
• Champion safeguarding, health and safety, and equality across all activity.

To be successful in this role you will have:

• A degree or professional qualification in a relevant field such as Education, Counselling, Training, Psychology, Community Development or Youth Work.
• A recognised training qualification or willingness to work towards one.
• Experience in delivering and developing training programmes and community-based projects in both English and Welsh.
• Ability to manage sensitive conversations and facilitate learning in emotionally complex areas.
• Strong relationship-building, presentation and time management skills.
• Professional curiosity, resilience, and a commitment to safeguarding.
• Confidence in working independently and remotely, with ability to travel as required.

Please visit the careers site for the full job description and person specification for the role.

Salary: £30,559 per annum (Scale SCP 18), progressing by increments to £33,366 per annum (Scale SCP 23)

Hours: 37.5 hours per week  

Location: Although this role is home based, the applicant should be based in Cardiff due to the regular travel across the area. There is also requirement to travel across the wider area of Wales and West of England.

Contract: Permanent

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership, enhanced sick pay and enhanced parental pay. Please visit our website for more details.

Closing date: 29th August 2025

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.