Quality manager jobs in hammersmith, greater london

Background to the role

Job description

Job Purpose

The weekend Home & Settle Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.

The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning.  You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users.  The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.

Key Tasks

• Act as the first point of contact for all referrals over the weekend across both hospitals.
• Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
• Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines.
• Allocate referrals to Discharge and Settle workers (in the week) using tech available (currently the Call Round App), training will be available.
• Collect feedback from service users and upload to case management system.
• Prepare and keep stock of AUKEL Welcome Packs and service leaflets.
• Deputise for the manger at discharge planning and other meetings as required.
• Support hospitals to improve the patient’s experience of the discharge process.
• Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced.
• Work collaboratively with other agencies providing support services.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary readmission to hospital.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Deliver the front-line support services over the weekend
• Provide occasional cover for the A/L of other Project Officers
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Supervise, support and develop DSWs and volunteers in your service.
• Liaise with the handyperson service about referrals and jobs for service users.
• Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends.
• Arranging access visits to service user’s homes.

Administration

• ·Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
• Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App).
• Ensure wards have good supply of service leaflets and referral forms.
• Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
• Ensure customer feedback questionnaires are sent at the end of each intervention and record returns.
• Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner. 
• Provide cover as needed, i.e. annual leave and sickness, for the services you manage, and other hospital settle services provided by AUKEL
• Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners.

Quality

• Be familiar with and to implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission fundamental standards.
• Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them. 
• Respond to safeguarding or other concerns and make appropriate reports and management action

Liaison

• Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
• Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
• Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
• Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
• Liaise with contractors to arrange deliveries and works to service user’s homes.

 General

• Meet regularly with your line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
• Undertake any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
• Work within AUKEL’s expectations of professional boundaries and confidentiality.

 Functional Links

• The Home and Settle Project Officer is supervised directly by the Home and Settle Manager.
• Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across East London.

Person Specification

Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!

Experience

Essential

• Minimum of 2 years’ experience of working within a health or care setting.
• Experience of using IT systems to record work done.
• Experience of supporting colleagues (this could be in a non- managerial position)

Desirable

• Experience of working within a hospital setting
• Experience of managing and developing staff.
• Experience of working with older people
• Experience of conducting assessments and risk assessments.

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of the needs of patients who may lack family or other support.
• Understanding of the needs of lone workers whilst working in the community.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity.

Desirable

• Knowledge of CQC fundamental standards
• Understanding of NHS hospital discharge procedures

Skills/Attributes

Essential

• Excellent interpersonal skills
• Excellent verbal and written communication
• Intermediate IT skills
• Excellent planning and organisational skills
• Ability to work calmly under pressure.

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• The role is required travel across East London
• Flexibility in working hours to meet organisational needs.

Additional Information

• This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
• In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.

Repots to: Director of Practice & Quality   
Directly manages: Policy Manager, Clinical Audit Project Manager
Salary range: £47,941 - £62,220 per annum, depending on experience
Location: London – EC4Y 8EE (Hybrid)
Contract: Permanent, full-time (31.5 hours per week)

Job Purpose

As BSR’s Head of Policy,  you will lead a portfolio of work that truly supports our members’ priorities and works towards creating the conditions that will enable rheumatology care across the UK to thrive and flourish. 

To excel in this role you will need to be comfortable working both at a strategic level and with detail and data. You will ensure BSR understands and responds to current and emerging needs in rheumatology practice, identifying gaps in quality, policy and research. You will develop BSR’s evidence and intelligence base about our members’ priorities, the state of rheumatology care across the UK and the challenges and opportunities in rheumatology. Through collaborating with colleagues you’ll help us ensure this insight informs our policy agenda, our strategic planning and operational decision making, ultimately achieving maximum possible impact in our work to drive-up standards in the delivery of rheumatology services and to inspire and activate changes that improve lives. 

Main responsibilities

• Leadership and management 
  • Work closely with BSR’s Senior Management Team to devise and deliver priorities for the portfolio, ensuring alignment with organisational goals and identifying opportunities to maximise impact  
  • Ensure that BSR’s decision making is informed by the best available and appropriate level of evidence by communicating strategic insights across the organisation  
  • Lead, coach and support team members and manage overall team capacity and resource planning 
  • Oversee contract and budget management for the team and across individual projects, ensuring cost-effective allocation of resources 
  • Collaborate with the SMT and other teams to ensure integrated approaches to policy, communications, and member engagement 
  • Provide support and strategic insight to BSR working groups, including the Clinical Affairs Committee and MDT Advisory Council  
  • Develop strong relationships with members and stakeholders and represent BSR to external audiences. 
• Policy, research and strategy 
  • Lead BSR’s policy agenda, supporting the Policy Manager to deliver policy analysis and development, produce high quality outputs and influence changes in policy and practice
  • Oversee a programme of proactive research, including data analysis and member engagement, to build a robust body of evidence and intelligence about the key issues impacting BSR members and rheumatology care across the UK 
  • Ensure that evidence, insight and analysis effectively informs BSR’s policy work, strategic planning and operational decision making   
  • Continuously monitor UK-wide policy and practice changes and assess their impact on the rheumatology community and patient care 
  • Ensure BSR’s members and senior leaders receive timely analysis of key policy and practice developments impacting rheumatology  
  • Develop, lead and support cross-team workstreams and projects that deliver on organisation-wide priorities.  
• Best practice and quality improvement 
  • Provide leadership to the National Early Inflammatory Arthritis Audit (NEIAA) team, supporting the team to deliver work to a high standard 
  • Engage members to develop BSR’s evidence base on good practice and quality improvement, and keep abreast of relevant external developments  
  • Provide expertise to colleagues on best practice and quality improvement, ensuring that insight and ambitions are effectively communicated and inform BSR’s policy work, strategic planning and operational decision making  
  • Identify and develop opportunities to share and promote best practice and quality improvement to members and external audiences, achieving maximum possible reach and impact 
  • Identify and develop opportunities to work with partners across health and social care to promote and support best practice and quality improvement. 

Person Specification

1.  Significant experience in a senior policy, practice or programme management role in healthcare
2.  Extensive knowledge of health policy and/or healthcare systems and how policy is developed and implemented 
3.  Understanding of research methods, with the ability to analyse and translate quantitative and qualitative research findings 
4.  Understanding of audit and/or QI methodology and experience of delivering or supporting quality improvement initiatives 
5.  Strong analytical and problem-solving skills, with a focus on evidence-based decision making 
6.  Leadership and team management experience and ability to coach staff to reach their potential 
7.  Strong interpersonal skills with the ability to build and influence relationships, including at partnership level, with colleagues and senior leaders 
8.  Excellent written and verbal communication skills, with the ability to convey complex issues to a wide range of stakeholders and prepare high 
   quality, accessible outputs 
9.  Strong organisational skills, with the ability to work under pressure to conflicting deadlines 
10.  Flexible in response to changes in the external environment and the need to balance proactive and reactive work

Inclusion and Diversity statement

BSR is committed to encouraging inclusion, equality and diversity in our workforce. We are actively trying to increase the diversity of our staff team. We try to 
reduce as many barriers as we can for those with a disability. We know that everyone is an individual, so please always tell us what we can do to support you. 

We welcome approaches from individuals from underrepresented groups, including those from minoritised communities, and those with a disability, to better 
reflect the community we serve and help broaden our perspectives. 

Are you passionate about driving meaningful change through research and evidence? Do you want to lead critical projects that inform key organisational decisions and make a tangible impact on suicide prevention? Join us at Samaritans as our Senior Research and Evidence Manager, covering maternity leave for 12 months.

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You’ll lead and provide support to teams across Samaritans to conduct high quality research and evidence work, ensuring that our services, policy and campaigning work are based on sound evidence, in line with our Evidence-based Strategic Principle.

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• £49,000 per annum
• 12 month fixed term contract, covering maternity leave
• Full time (35 hours per week) with flexible working 
• Hybrid working: Linked to our Ewell (Surrey) office, with an option to work from a shared office space in London Bridge. 
• In-person working: Meeting in person and working collaboratively are things we value.  As part of the Performance and Insights team, you will join three in-person retreats per quarter. Participation to other in-person meetings will depend on need.
• We are passionate about flexible working, talk to us about your preferences.

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About the Role

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In this pivotal role, you’ll lead a dynamic team and work across the organisation to ensure our services, policies, and campaigns are grounded in the best available evidence. Your expertise will help shape organisational strategy, influence key decisions, and ultimately, save lives.

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What You’ll Be Doing

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• Conduct and oversee evidence reviews to guide our work.
• Act as a trusted authority on interpreting suicide data and trends.
• Collaborate with internal teams to embed evidence-based practices.
• Ensure the quality and ethical standards of research across the organisation.
• Lead and support a talented team, fostering well-being and inclusivity.

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What We’re Looking For

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• A postgraduate degree or equivalent experience in social science, health, or policy research.
• Proven experience in research involving vulnerable populations.
• Strong qualitative and quantitative research skills, including expertise in tools like NVivo, R, or SPSS.
• Exceptional communication skills to translate complex findings for diverse audiences.
• A commitment to amplifying the voices of those with lived experience.

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Full​ Job Description is here

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Why Join Us?

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At Samaritans, we believe fewer lives should be lost to suicide. You'll be part of a supportive and inclusive workplace that values innovation, resilience, and collaboration. Enjoy a hybrid working environment, professional development opportunities, and the chance to make a real difference.

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Working at Samaritans:

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For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also access it on our careers page.

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Being Inclusive:

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We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

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Application: 

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If this sounds like the opportunity for you, please upload your CV and a cover letter (no more than 500 words), outlining your motivations for applying and why you think you would be a great fit for the role. Applications close at 9 am on the 22nd of July. Shortlisted applicants will be invited to complete a short test that they will present at the interview.  Video interviews taking place from the 11th of August.  

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Whilst we appreciate that the use of generative AI functions like ChatGPT is quickly becoming part of working life for many people, through our recruitment process we want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Therefore, we kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers.

Project Manager (Cancer Grand Challenges)

£46,000 - £54,000 plus

Reports to: Programme Manager, Cancer Grand Challenges

Directorate: Research & Innovation

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with high flexibility (2 days per week in the office)

Closing date: 14 July 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: 2 stage interview process

Interview date: W/C 28 July first stage, 2nd stage W/C 4 August 2025

At Cancer Research UK, we exist to beat cancer.

Cancer Grand Challenges are looking for a dynamic, results driven Project Manager to manage the end-to-end delivery of a range of medium to large change projects or programmes associated with improving the delivery of the initiative.

In this exciting new role, you will be the driving force for existing and new projects, leading on core elements of the initiative in relation to governance, strategy development and finance.

About Cancer Grand Challenges

Cancer Grand Challenges is a global funding initiative founded in 2020 by the two largest funders of cancer research in the world: Cancer Research UK (CRUK) and the National Cancer Institute (NCI) in the US ().

Our unique partnership has created an exciting opportunity to bring together the collective insight and expertise of CRUK and NCI and will enable the initiative to scale significantly over the coming years. Cancer Research UK will deliver the initiative on behalf of the partners.

For Cancer Grand Challenges, our mission is to empower the global cancer research community to come together, think differently and solve cancer's toughest challenges, to transform outcomes for people affected by cancer.

In March 2025 we launched seven new challenges developed in consultation with the global research community that span discovery, clinical and population sciences. In March 2026 we will announce our latest global teams, each of whom will be provided with research funding at scale (£20m), to enable imaginative thinking and allow the best scientists to collaborate, irrespective of geographical boundaries, to solve cancer's most complex challenges.

In this pivotal role, you'll lead the project management of CGC's next phase, helping to shape its future direction.

If you have experience managing projects in change or transformation environments-and thrive in roles that span a wide range of focus areas and teams-this is a fantastic opportunity to apply your skills and make a meaningful impact.

What will I be doing?

• To be fully accountable for the delivery of a range of complex projects, collaborating across teams and ensuring appropriate governance with stakeholders.

• Develop clear plans, including clear deliverables, milestones, dependencies, owners, risks, issues, and mitigations and then monitor project progress and proactively adjust plans as necessary to ensure project goals are met and projects are executed in accordance with best practices and standards.

• Identify and plan resource needs, governance, and structure to support delivery.

• In partnership with the Programme Manager, provide secretariat support to the various Cancer Grand Challenges governance forums including internal strategic groups.

• Coordinate and draft papers and reports for Cancer Grand Challenges leadership and other governance groups.

• Lead on development, delivery and reporting against the Cancer Grand Challenges annual operational plan, business plan and risk register.

• Own the management of contracts between CRUK and NCI which provide the framework for the CGC initiative.

• Work closely with Cancer Grand Challenges leadership and colleagues across CRUK (e.g. Legal, Finance and Strategic Partnerships) to support all contractual negotiations with future funding partners.

What are you looking for?

• An experienced project leader (demonstrated through experience or APM, Prince 2, Agile qualification) with a proven track record of leading, collaborating on and delivering complex, multi-stakeholder projects successfully on time and within budget across a complex organisation.

• Experience or familiarity with transformation programmes and projects and associated tools.

• Experience in business process design and implementation.

• Demonstrable evidence of interpreting & manipulating data clearly and accurately with the ability to quickly extract & articulate key points.

• Experience facilitating project or portfolio boards and steering groups at a senior management level.

• Strong leadership skills, with the ability to motivate and manage cross-functional teams.

• Excellent communication and interpersonal skills, with proven evidenced ability to form strong, positive collaborative relationships at all levels of seniority.

• Experience in driving continuous improvement and developing forward looking plans and priorities for the team and adapting priorities as necessary whilst taking a pragmatic approach where appropriate.

• Strong problem-solving and critical thinking skills, with the ability to make decisions in a fast-paced environment.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

London Youth Gateway is a sector leading service supporting 18-25 year-olds facing homelessness or rough sleeping across the capital. Our mission is to make sure young Londoners bounce back quickly and safely in times of crisis and to prevent or solve their homelessness for good. You will be playing a leading role in helping to shape the work of the partnership, its collaborative processes as well as its connections with each of the London local authorities.

This is a key role in our organisation, and we are looking for someone with demonstrable experience in partnership and stakeholder engagement who knows how to get and keep people on board to meet mutual or differing needs. The ideal candidate will be a confident communicator and persuasive negotiator with an eye for detail. You will be able to facilitate multi-agency meetings and collaboration, hold responsibility for regular reporting to the commissioner, and contribute to our broader policy and influencing work. We have big ambitions for an organisation our size, so we are on the look-out for someone who can work at their own initiative, support our different teams, and is not afraid to get hand-on with administrative tasks, while tuning into partner priorities and sniffing out great opportunities to connect.

 

We are looking for someone who is truly passionate about the potential of research to influence the policies and practices that affect refugee children and young people’s ability to access and thrive in education - and the determination to get the evidence into the hands of those who need it.

REUK carries out high-quality, rigorous and bold research into refugee education, and uses this research to influence the policies, systems and practices that enable young refugees to thrive in education. We have a track record of over 10 years of impactful, timely and relevant research that has influenced change in the refugee education sector in the UK and internationally.

This role will lead and manage REUK’s research and policy portfolio, ensuring that it maintains and develops REUK’s external position as a thought leader on refugee education practice and research. 

Over the year ahead we will be working on a range of commissioned research projects, both domestic and international, and building the evidence we ourselves know is needed as a result of our frontline work. You will lead these projects, whilst securing new work for the months and years ahead.

We want to hear from experienced social researchers who can demonstrate excellent research, policy analysis, project management and writing skills and experience, alongside a strong track record of research business development. 

The role is 4-5 days a week and is based in London (NW10). The post holder will be expected to work in person at least 3 days per week. Regular travel to research locations across London and the UK will be required, and the post-holder must be willing to travel internationally several times each year if needed.

Cystic Fibrosis Trust is the only UK-wide charity dedicated to uniting for a life unlimited for everyone affected by cystic fibrosis. We're working towards a brighter future for everyone with cystic fibrosis (CF) by funding cutting-edge research, driving up standards of care and supporting people with the condition and their loved ones every step of the way.
 
You will be joining a supportive and ambitious Fundraising department as we embark on a new fundraising strategy (2025-2029), with a renewed focus on growing our supporter numbers alongside growing our income, so we can increase our impact for people with cystic fibrosis. This is a key role in the Philanthropy and Corporate Partnerships team to help achieve its plans for growth. 
 
In this role, you will:
 

• Manage a portfolio of major donor relationships to raise substantial donations in line with agreed targets.
• Research, identify and cultivate new major donors and build strong ongoing relationships with existing supporters.
• Support the development and implementation of an effective major donor fundraising strategy to grow income over time.
• Organise and deliver high quality cultivation and stewardship events.
• Collaborate with other teams to identify projects that would be of interest to current and prospective major donors and prepare tailored proposals to secure funding.

 
We’re looking for someone with experience of fundraising from High-Net-Worth Individuals and a track record of securing high value gifts, with great communication and relationship building skills. You will have experience designing and delivering high impact stewardship programmes and an understanding of the legal, financial and ethical issues related to major gifts.
 
This role can be either based at our London office or based at home with regular travel to London. We offer a range of benefits including flexible working, 30 days annual leave plus bank holidays (this will be pro-rata for part time staff), opportunities for learning and development, pension, healthcare cash plan and more.
 
Closing date for completed applications is 12.00pm on 14 July 2025
 
First interviews expected week commencing 21 July 2025 
 
Second interviews expected week commencing 28 July 2025
 
We reserve the right to bring forward the closing date if necessary. Therefore, if you are interested in this role, please submit your application as early as possible.
 
Please note you will need to have the right to work in the UK before starting work with us and we will check this.
 
No agencies please.
 
For more details about the job and requirements, please visit our website or use the application button provided.
 
The Cystic Fibrosis Trust aims to be an inclusive workplace where everyone belongs, can be themselves and achieve their full potential. We want to attract, develop, and retain staff with different backgrounds, experiences and perspectives; particularly people who have cystic fibrosis; people who identify as being from an ethnic minority group, as LGBTQ and people with disabilities.
 
It is our policy not to discriminate against any person because of their age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability (physical and mental), race including colour, nationality, ethnic or national origin, religion or belief (including lack of belief), sex, sexual orientation or union membership.
 
REF-222 286

Mind in Enfield and Barnet is a fast-growing charity in North London providing much needed therapy, wellbeing support and advocacy services to people with mental health problems. 

The Advocacy, Advice and Information department works to empower people and communities, and challenge stigma and disadvantage caused by Mental Health problems. We champion individual’s voices, uphold their rights, and promote personal autonomy through the provision of high quality information, advice, and advocacy support.

The purpose of this role is to provide professional advocacy to all eligible patients. To ensure that patients voices are heard and respected, rights upheld, and to facilitate positive engagement with ward staff, professionals involved in their care, treatment planning processes, and relevant meetings. This may be facilitated through attendance at patient’s forums, ward meetings, working with patients on a one to one basis providing information, representation and support to develop self-advocacy skills; and developing new forums and forms of support.

Duties will include providing professional advocacy to all patients, informing them of their rights and supporting them with any issues that are impacting them during their hospital admission. Ensuring that advocacy is available for all patients, that appropriate methods of communication are available in order to meet the needs of all patients, and to be able to adapt to changing ward based or external changes.

This role is providing specialist advocacy for 12 Forensic Wards at Chase Farm Hospital and in community locations.

The successful candidate will have experience of working in an Advocacy Role.

Full job description attached.

The National Rheumatoid Arthritis Society (NRAS), is the only patient-led organisation in the UK specialising in rheumatoid arthritis (RA) and juvenile idiopathic arthritis (JIA). Due to its targeted focus on RA and JIA, NRAS provides truly expert and wide-ranging services to support, educate and campaign for people living with these complex autoimmune conditions, their families and the health professionals who treat them.

1. Main Purpose of Job

To drive referrals to and use of, NRAS services from NHS relationships across the UK.

Identify, build and maintain relationships with Rheumatology and other multidisciplinary teams to ensure relevant healthcare professionals are aware of the support that NRAS provides to people with Rheumatoid Arthritis and Adult Juvenile Idiopathic Arthritis.

To work with those healthcare professionals to maximise uptake of their referrals to our services.

Attend events around the UK and online to promote NRAS Services.

Support the I&SD Director and other senior team leaders to design, develop and implement new services and to reach new audiences for existing services.

2. Business development & Strategy

2.1. Identify, develop, and secure new opportunities for NRAS services within the NHS.

2.2. Create and implement business/service development strategies to expand the service user base, and service offering within NHS Rheumatology departments and connected healthcare teams.

2.3. Analyse market trends, identify emerging opportunities, and stay ahead of industry developments to recommend strategies for further growth of NRAS services.

3. Relationship development and management around the UK

3.1. Build and maintain strong, long-lasting relationships with existing and potential referrers or influencers and healthcare providers often travelling to attend clinic/location meetings.

3.2. Act as the primary point of contact for key referring organisations, ensuring referrer satisfaction and identifying opportunities for additional services or project work.

3.3. Understand HCP needs, provide tailored solutions, and work closely with the project managers to ensure successful delivery.

4. Proposition and presentation development

4.1. Lead the creation of compelling proposals, and presentations to drive new service user volumes.

4.2. Work with internal teams to gather technical and operational input to develop competitive, high-quality proposals.

4.3. Present to referrers and influencers articulating NRAS’ value proposition, differentiators, and capabilities.

5. Project Management Oversight

5.1. Support senior/project managers in the planning and execution of projects, ensuring alignment with referrer and influencer expectations.

5.2. Monitor the progress of key projects, providing necessary updates to clients and senior management on milestones, deliverables, and performance metrics.

5.3. Facilitate communication between referrers, internal teams, and external stakeholders throughout the lifecycle of projects.

6. Monitoring and Evaluation and “market” intelligence

6.1. Monitor the rheumatology service landscape, industry trends, new regulations and innovation.

6.2. Provide insights and recommendations to leadership regarding potential strategic partnerships, services or new audiences.

6.3. Prepare regular reports on performance, development activities, and client feedback.

7. Networking & industry representation

7.1. Attend/undertake promotional relevant conferences, seminars, and networking events to build NRAS’ visibility and attract new service users

7.2. Cultivate a professional network within Rheumatology and MDT arena, leveraging connections for potential opportunities.

7.3. Cross-Functional Collaboration:

7.3.1.Collaborate with senior management to align development goals with organisational strategy.

7.3.2. Work with other departments providing insight and content used to promote our services to Healthcare professionals

8. General responsibilities

Positively promote NRAS at all times.

Support Fundraising Team with applications for funding for the Information & Support team through charitable grants and other avenues.

Undertake other duties as appropriate when required.

Person specification:

Qualifications: A-level or qualified by experience

Experience:

• Demonstrable experience working in a similar environment such as charity/public sector or pharmaceutical etc. into NHS
• Health related services experience
• Proven track record of securing new business for service delivery
• Excellent interpersonal and presentation skills
• Ability to initiate, analyse, monitor and evaluate outcomes
• Experience of delivering at a senior level.
• Experience in overseeing multiple projects with the ability to manage timelines, budgets, and expectations.

Knowledge and skills:

• Highly developed relationship development skills
• Excellent written and oral communication skills in English
• Proficient use of Microsoft Word; Excel; PowerPoint
• Ability to collaborate with cross-functional teams to ensure seamless project execution.
• Understanding of the health environment
• Understanding of Rheumatoid Arthritis and its treatment

Personal Circumstances & Attributes

• Ability to work under pressure and to deadlines
• Highly motivated and committed
• Positive outlook and approach
• Willingness to travel and work out of hours when required
• Full driving licence and car owner.

Reporting to: Innovation & Service Delivery Director

Salary: £39,000-£42,000 dependent on experience

Location: Hybrid or remote flexible working

Hours: 35 hours pw

Car driver and clean licence required.

Please send a covering letter with your application.

Head of Sector Development

Full Time: 35 hours per week | £55,500pa | Hybrid | Closing Date 7th August 2025

Job Reference: HSD02 (Please quote this on any correspondence)

Headline: Help shape sector development for the UK’s professional body for libraries, information, and knowledge management

The role

We are seeking an experienced and strategic professional to join us as Head of Sector Development. This pivotal leadership role will drive the delivery and growth of our professional services, shaping how the profession attracts, develops, and retains talent. You will play a critical role in ensuring CILIP continues to set the standard in professional development, assessment, and workforce support, enhancing the value we offer to members, employers, learning providers, and wider stakeholders.

What you’ll be responsible for:

As Head of Sector Development, you will lead a high-performing team to deliver and evolve a portfolio of services that support career progression, professional registration, accreditation, training, and sector-wide standards. You will take ownership of the Professional Knowledge and Skills Base (PKSB), ensuring it remains relevant, robust, and at the heart of our service offer. You will work closely with learning and employer partners, member networks, and other professional communities to strengthen talent pathways, while ensuring that our services are accessible, inclusive, and aligned with market need.

You will be responsible for setting the strategic direction of the sector development function, reporting on its impact and outcomes, and driving commercial growth through effective product design and service delivery. This includes the development of a scalable training offer, effective use of digital platforms, and innovation in content packaging. Your leadership will ensure that quality assurance standards are upheld across all services, while also championing the importance of professionalism and ethical practice throughout the sector.

What we’re looking for

You will bring significant experience from within the library, information, or knowledge management field, alongside deep knowledge of the professional development landscape. Your expertise will include developing competency frameworks, managing accredited programmes, and designing services that support career-long learning and progression. You will be confident working with regulatory requirements and quality standards, and able to use market intelligence and internal data to inform strategic decisions.

As a leader, you will be values-driven, collaborative, and commercially minded. You’ll be an effective communicator with the presence and credibility to represent CILIP at senior levels. You’ll bring a strong understanding of inclusive practice and a proven ability to develop services that are accessible and relevant to a diverse profession. Most importantly, you will be passionate about professional development, driven by impact, and committed to strengthening the role of the sector in society.

Why join us?

We’re on an exciting journey to transform how we work, what we offer, and how we serve our members and partners. You’ll play a central role in shaping this future, leading change, driving innovation, and helping ensure CILIP thrives in a rapidly evolving sector.

If you're an inclusive, strategic leader who thrives on innovation, people leadership, and delivering measurable impact, we’d love to hear from you.

About CILIP

CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and shares our belief in their power to change lives.

Our purpose is to unite, support and empower information professionals across all sectors.

What we do:

• Continuing Professional Development (CPD): We will deliver high-quality CPD events and training that enable our members to enhance their skills, knowledge, and expertise.
• Membership services: We will provide excellent membership services that support our members and enable them to maximise their membership benefits.
• Professional standards: We will uphold and develop professional standards that promote excellence in libraries, information and knowledge management.
• Content and publishing: We will deliver high-quality books, journals, magazines, and other content that enables our members to improve their skills and develop their expertise.
• Advocacy: We will advocate for the value of our profession and the important role of our members in organisations and society.
• Research and development: We will work in collaboration to deliver R&D programmes which advance our strategic goals.

Benefits of working for CILIP:

• Work alongside passionate, mission-driven professionals.
• Enjoy a flexible, supportive, and inclusive working environment.
• Generous pension and death-in-service entitlement.
• 28 days paid leave per year, plus bank holidays and an additional 3 days leave between Christmas and New Year.
• Perkbox employee discounts.
• Enhanced sick pay, maternity, paternity, adoption and carer’s leave.
• Employee Assistance Programme.

How to apply:
Please submit a letter of application outlining how you meet the criteria and why you are the right fit for this role.

For full details, please refer to the attached role description and person specification (on our website).

To express your interest or arrange a confidential conversation, please contact our HR department,

Closing date: Applications should be submitted by midnight on Thursday 7th August 2025 with shortlisting taking place on Monday 11th August.

Interviews: Will be held week commencing 25th August 2025

Haven House Children’s Hospice cares for children and young people who have life-limiting or life-threatening conditions across North and East London, West Essex and East Herts. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities.

Since the hospice opened its doors in 2003, it has gone from strength to strength both in terms of the care we provide to children and their families as well as the close bonds we have developed and nurtured with individuals and organisations who are inspired by our work.

This role sits within the High Value partnerships team, working within the Corporate fundraising team, and alongside Philanthropy, Trusts and Grants, and Special Events. It reports into the Assistant Director of IGM/ Head of High Value Partnerships.

The team pride themselves on their fantastic partnerships and results, and it’s a great time to join as they are currently developing a high value strategy, to underpin the organisation wide strategy and the overall IGM strategy.

At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.

We’re looking for an individual who is has the experience, confidence and skills to win new corporate partnerships and manage our current relationships with existing partners to a high standard.

We want someone to join us who loves being part of a hardworking and collaborative team and who is willing to try new things, bring fresh ideas and who has the energy and personal drive to execute them.  

If this role sounds right for you and you have the right skills and experience, please download the job description and apply.

As an employee you will be entitled to the following range of benefits:

· Hybrid office/home based arrangement

· 27 days' annual leave (pro rata)

· Pension scheme (company matches contribution up to 7%)

· Free onsite parking

· Employee Assistance Programme

· Eye care voucher scheme

· Cycle to work scheme

· Life cover (if eligible)

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.

About us 
London Marathon Events (part of the London Marathon Group) works to inspire, champion and increase activity in all ages, abilities and demographics. We do this through our successful event portfolio (which includes the TCS London Marathon and TCS Mini London Marathon, Brighton Marathon, The Big Half, Vitality London 10,000, Vitality Westminster Mile, Standard Chartered Great City Race and Swim Serpentine), through our extensive outreach programmes working with schools and community groups in London and across the UK and through our network of wholly owned or partially owned companies, such as Maverick, Run 4 Wales, Loch Ness Marathon Ltd, Caledonian Concepts, Athletic Ventures and Friday Night Lights 
Our events raise millions for charities every year to improve the lives of individuals and communities and we passionately believe in the power of sport. 
Our values are integral to who we are, how we work and what we do:
 • Impact – together we create positive change
 • Innovate – together we enable new ideas
 • Everyone – together we champion inclusivity
 • Customer first – together we go the extra mile for all 
Diversity, inclusion and wellbeing are at the heart of everything we do, and we want to ensure they are at the heart of our company. We strongly value diversity within our workforce and recognise that different people bring different perspectives, lived experience, ideas and culture to the company. This difference brings with it great strengths, including diversity of thought. So, if you’re ready to be a force for good, lead change and want to make a difference to society, keep reading

About the role
The Client Services Manager utilises our CRM to manage the Charities team inventory requirements (products including charity entries and advertising packages) across the London Marathon Events portfolio. This role supports the day-to-day management and continuous improvement of the charities team systems and processes to ensure our team can work efficiently, maximise the use of our CRM to support sales and charity customers communications, and give our charity partners a best-in-class customer experience.
 
Key Responsibilities 
 

• Lead the charities advertising asset management process, working with internal teams to confirm timelines, roles and responsibilities and ensure tools and workflows are used efficiently to deliver partners benefits on time and on budget. 
• Support      with registration platform system testing, feedback, management and      development.  
• Deliver      charity entries and advertising sales product set-up, testing and roll-out      in Dynamics. 
• Support      in improving processes for all systems used by      the Charities team.
• Represent      the Charities team as a subject specialist on business improvement project      groups supporting to scope and test our team’s      requirements.  
• Utilise      Dynamics, our CRM to analyse buying patterns and sales to provide the      sales team with deeper customer and products insights to help identify      opportunities to strengthen charity relationships or product      offerings.
• Working      closely with the Dynamics team to optimise the use of our CRM for charity      customers, including segmentation and targeting, sales performance      reporting. 
• Support      the Senior Client Services Manager with the relationship management of our      partners (Enthuse, Let’s Do This), reviewing performance to spot      opportunities or trouble shoot challenges.  
• Contribute      to data selection procedures and technical solutions to import data,      identifying opportunities for improvement. 
• Support      the maintenance and cleaning of our data and support the team to use our      CRM consistently. 
• Document      Client services processes. 
• Representing      the team at project boards. 

 
 About you
We are seeking a highly organised and detail-oriented individual with strong interpersonal skills and the ability to communicate effectively across a range of audiences. The ideal candidate will be a confident user of Microsoft Office 365, with advanced skills that support efficient and high-quality work.
 
Experience in undertaking data selections for targeted marketing mailings is essential, along with a proven ability to manage multiple tasks and projects from start to finish. You’ll need excellent organisational skills, coupled with strong analytical thinking, time management, problem-solving, and the ability to prioritise effectively in a fast-paced environment. Experience working in this way within a charity’s fundraising team or equivalent would be desired but not essential.
 
A keen eye for detail, active listening skills, and a proactive approach to teamwork and collaboration are key to succeeding in this role. If you’re someone who takes ownership of their work and thrives on delivering high standards, this could be the role for you.
 
Required experience:
 
Essential  

• Experience      of (CRM) customer relationship management systems  
• Organised,      methodical and an eye for detail 
• Experience      working in fast paced team 

Desired  

• Using      Business Intelligence (BI) tools particularly Power BI 
• Microsoft      Dynamics 365 experience 
• Familiar      with project tools like Monday... com, Azure, Miro 
• Asset      management 
• Experience      of working in a fundraising database or individual giving team 

Job description

Job Purpose

To manage and develop the home from hospital settle service in the hospitals that you are responsible for, to support timely and successful patient discharges from hospital and prevent re-admissions.  You will work in collaboration with hospital teams and community teams to lead and manage your team to support the smooth transition from hospital to home for service users.  The service works with people for time limited support (usually up to 6 weeks) to adjust and settle back in their homes, and to prevent readmission into hospital. 

Key Tasks

• Work in partnership with the hospitals and other health and social care professionals to coordinate safe and timely discharges for referred clients.  This involves attending meetings with hospital personnel including Discharge Co-ordinators and Ward Managers to discuss discharges and plan who and how individuals will be supported as appropriate. 
• Manage a team working across two hospitals and ensuring the service is available between the contracted hours.
• Work collaboratively with other agencies providing support services.
• Conduct initial assessments of people referred to the services as necessary.
• Plan and develop person centred interventions to provide short term support for people after hospital discharge.
• Work with GPs as appropriate in identifying and supporting patients to reduce unnecessary hospital admissions.
• Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
• Support the hospitals with delayed transfer of care (DTOC).
• Coordinate and monitor the caseload of referrals allocated to team members to ensure a fair and manageable distribution of work.
• Rota planning to ensure staff flexibility and availability, enabling planned rosters that best suit both hospital and patient needs.
• Develop your team which includes; supervision, appraisal, planning of continued professional development opportunities and training needs.
• Conduct regular management audits to ensure a consistent way of working and identify development and training needs in the team or individual.
• Develop and deliver a flexible service that can respond to peaks and troughs in demand.
• Ensure the service is meeting key performance indicators, and identify any concerns e.g. demand for the service exceeding the levels in the contract and taking proactive action to address this.
• Monitor performance of the services against KPIs and produce reports to demonstrate performance.
• Deliver front-line services when needed, e.g. sickness or staff shortages.  This is by exception rather than you regularly doing support work.
• Manage the budget, sign-off expenses, and ensure the project is delivered to budget, liaising with the Finance Department as necessary.
• Support the directorate with generating funding e.g. being actively involved in consultation of possible projects, providing activity data, opportunity spotting, and/or supporting the production of tenders.
• Occasionally provide weekend on call cover for the services you manage, and other hospital settle services provided by AUKEL.

Administration

• Lead on contract reporting, this includes quarterly annual and ad hoc reports
• Carry out annual customer service surveys.
• Maintain electronic records of referrals and interventions to assess service impact, support local improvements, and report on KPIs
• Meet and produce reports as required by the Head of Service.
• Ensure patient records are regularly updated through AUKEL database, and support staff to complete their administration via training etc.
• Work with the Communications team and the Head of Service, market and promote the service.
• Build and circulate a resource pack for the wider AUKEL team to generate referrals between services delivered by the charity.

 Quality

• Be familiar with and implement AUKEL policies and procedures.
• Ensure the service is delivered in accordance with Care Quality Commission principles.
• Ensure a cycle of continuous improvement by taking a “lessons learnt” review approach.
• Ensure that the requirements of the contract specification for the services are met.
• Ensure integration with other AUKEL projects, and service users are referred/sign-posted to appropriate support services available to them.
• Respond to safeguarding or other concerns and take appropriate reporting and management action.
• Lead on recruitment of staff for your team, and support others at AUKEL.

 Liaison

• Represent AUKEL and participate in appropriate external meetings and events and remain aware of local, regional and national issues affecting AUKEL clients.
• Develop external relationships with stakeholders, and build positive connections with health and social care partners
• Attend contract management meetings with commissioners alongside the Head of Hospital and Home Services.

General

• Meet regularly with line manager for support, supervision and appraisal.
• Attend team and staff meetings, (and other meetings) as required.
• Complete any training required to fulfil the post.
• Carry out the duties of the post in accordance with AUKEL’s policies and procedures including Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults, Safeguarding, and Care Quality Commission (CQC) guidelines.
• Other duties which are consistent and commensurate with the responsibilities of the post and the needs and development of the Hospital Home and Settle Service.

 Functional Links

• The Home and Settle Manager is line managed by the Head of Hospital and Home Services
• The Home and Settle Manager line manages:
  • Project Officers
  • Discharge and Settle Workers
  • Volunteers
• Close working is required with Age UK East London Finance Team
• Close working with Information, Advice, Advocacy & Befriending Services
• Handyperson services
• Close working with Age UK East London Community Services
• Close working with other take home and settle services across east London

Person Specification

Experience

Essential

• Minimum of 2 years’ experience of people management including line management and team leadership.
• Minimum of 2 years’ experience of delivering services within a health or care setting at a level reflecting the responsibilities of the post.
• Of project recording and reporting to funders.
• Of leading service development and improvement and managing the change process.

Desirable

• Experience of working with older people
• Experience of working within a hospital discharge setting.
• NVQ Level 2 Health & Social Care or Care Certificate

Knowledge & Understanding

Essential

• Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner. 
• Understanding of NHS hospital discharge procedures.
• Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers. 
• Understand of and commitment to equity, diversity, inclusion and dignity

Desirable

• Knowledge and understanding of NHS England legislation regarding Avoiding Unplanned Admission Care Plans.
• Knowledge of project financial budgeting
• Knowledge of CQC fundamental standards
• Understanding of impact on the Mental Capacity Act 2005 & Liberty Protection Safeguards 2020 within the hospital setting

Skills/Attributes

Essential

• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Good planning and organisational skills
• Ability to work calmly under pressure.
• Intermediate IT skills
• Data analysis skills

Desirable

• Ability to speak one or more community languages

Additional Requirements

• This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
• Flexibility in working hours to meet organisational needs
• The post holder will work with standard Office365 server-based computer system
• Occasional weekend and evening working may be required

Would you like to play an important role in running an organisation that improves the way science is covered in the news?

Diet, microplastics, climate change, e-cigarettes, Alzheimer’s....if it's in the news and it’s controversial, the SMC will be working hard to pump out accurate, evidence-based science into the 24 hour news media.

But this frenetic media operation must have rock-solid operations support behind it.  It needs a highly competent, confident, organised and efficient individual who supports the SMC’s mission but loves running the operations behind the scenes.  The successful candidate will be a calm, self-sufficient problem solver who makes the charity run smoothly and who takes satisfaction from ensuring that the team of energetic, dynamic press officers can make a difference to science in the media every day.

The Head of Operations and Governance is a key member of senior staff.  You will be either a practised operations specialist looking for a new challenge or someone with relevant experience looking to step up to their first role leading operations.  In this role, you will:

• Be responsible for financial management, fundraising admin, preparation of annual accounts and bookkeeping
• Support the CEO in fundraising initiatives and project admin
• Provide the operational underpinning for the Centre ensuring the smooth running of IT, events, contracts and all office systems
• Act as secretariat to the Board of Trustees, Advisory Committee, Remuneration Committee and Audit and Risk Committee
• Guide the governance of the charity and complete statutory reporting. 

You must be highly organised and have a clear head for numbers and systems.  Often working under your own steam and multitasking to tight deadlines, you will need to be efficient and committed to the unique needs of this role without being drawn into the science and media activities of the Centre. 

Experience of the charity sector, finance and/or governance is an advantage. 

You must have the right to work in the UK.  We cannot provide visa sponsorship. 

Starting salary: £41,400-£56,700 depending on experience, with an annual performance-related pay increase

Application deadline: 9am Monday 4th August 2025

Interviews: Tuesday 19th August 2025

To start: October/November 2025

Location: We are an in-person Central London office where staff work on site 5 days a week, but opportunities for flexible working will be considered.

For information

For an informal discussion about the role please contact (between 14 and 25 July):

• Selina Kermode (current post holder) [email listed on the jobs page of the Science Media Centre website]
• Fiona Fox (Chief Executive) [email listed on the jobs page of the Science Media Centre website]

The application deadline is 9am on Monday 4th August, and interviews will take place on Tuesday 19th August. Click on the 'Redirect to recruiter' button below for instructions on how to apply.