Reception jobs

Our Aims

The Urban Partnership Group (UPG) is a community and regeneration organization situated in West London offering a wide range of activities at its bases at the Masbro Centre, Edward Woods Community Centre, Masbro Brook Green, and Flora Gardens Family Centre  projects managed include those for older people, youth, children center services, volunteering and community champions.  Through these projects UPG hopes to enhance the health, wealth and well-being of the centers’ users.

Role

To be responsible for the day-to-day provision of an efficient, welcoming and professional reception and administrative/business support service to the Masbro Community Centre.

The applicant will be the first person a visitor, client or customer meets or speaks to face to face or on the phone.  The applicant will need to have a good rapport with people and make them feel welcome and at ease.  UPG deliver a range different activities a week with a footfall of over 500 people a week.

Supporting providers and users of the Community Centre.

Duties and Responsibilities  ​

1. As the receptionist and administrator, ensuring all users and visitors are dealt with promptly, professionally and courteously.

2. Provide a warm, supportive and nurturing front-of-house presence, building positive relationships with service users, tenants, volunteers and partners.
3. Develop and maintain effective clerical and administrative systems in line with UPG policies and procedures, reviewing and improving systems where necessary.
4. Carry out general administrative duties including (but not limited to):
   • Managing incoming and outgoing post
   • Responding to written and verbal enquiries
   • Coordinating bookings for workshops and classes
   • Processing invoices and supporting basic financial record-keeping
   • Assisting with room and hall hire bookings and issuing hire agreements
   • Attending and minuting meetings as required
   • Undertaking follow-up actions where necessary
5. Assist with the reporting and monitoring of repair and maintenance issues and liaise with contractors where appropriate, escalating concerns to the Centre Manager / CEO.
6. Support the scheduling of events, activities and services, including providing accurate information and assisting with room set-up and clear-down when required.
7. Maintain clear and accurate records of Centre usage, including visitor logs, attendance registers and staff whereabouts for emergency purposes.
8. Work collaboratively with reception and administrative colleagues across all UPG sites to ensure consistent systems, shared best practice and coordinated cover arrangements where required.
9. Develop and maintain links with borough-wide support services to ensure effective signposting for residents and organisations.
10. Undertake student enrolment, inductions, DBS checks and other relevant compliance procedures for volunteers, staff and external groups, ensuring records are securely maintained.
11. Support the promotion and publicity of the Centre, including updating noticeboards, digital displays, website content and social media platforms in collaboration with the Family Services and Performance Manager and colleagues at other sites.
12. Assist in gathering data and basic monitoring information required for reports to funders and stakeholders.
13. Support room inspections and ensure spaces are prepared to a high standard before and after use.
14. Promote a culture of inclusion, respect and community cohesion, demonstrating empathy and sensitivity when supporting individuals from diverse backgrounds.
15. Work at all times in accordance with UPG policies, particularly regarding equal opportunities, safeguarding, health and safety, risk assessments and confidentiality.
16. Assist with fire drills, emergency procedures, risk assessments and compliance monitoring.
17. Demonstrate commitment to equality, diversity and inclusion in all aspects of work.
18. Provide occasional administrative support to senior management, including diary coordination and document preparation where required.
19. Undertake any other duties as directed by the CEO or Line Manager that contribute to achieving UPG’s aims and objectives.

Please see the attached Person Specification. 

Salary: £39,639 – £42,943 pa + 6% pensions (pay award pending)

Employment type: Permanent contract

Hours: 36 Hours per week

Location: Haringey, North London

Closing date: 23 March 2026, 12noon

Interviews: 31 March 2026

Are you a strategic, values-driven finance leader ready to make a real community impact?

The Bridge Renewal Trust (Bridge) is a forward-thinking charity dedicated to reducing heath inequalities and creating healthier, safer and stronger Haringey communities. Established in 2009, we have grown from a team of 3 to over 55 staff members, supporting over 20,000 people annually with a turnover of approximately £3m.

The Bridge is seeking a dynamic Head of Finance and Commercial to join our Senior Leadership Team. This is a pivotal role combining financial leadership, governance oversight, and commercial development including asset management.

You will lead budgeting, forecasting and management accounts, support Trustees and the Finance & Investment Committee, strengthen cash flow and financial systems, develop commercial income opportunities including oversight of our community facilities and safeguard compliance and governance.

First and foremost, we are looking for someone with significant senior charity finance experience, strong governance and audit knowledge. You will have experience managing cash flow in contract environments, confidence working with Boards, leadership and people management skills and commercial awareness and financial systems expertise. You will also confidently engage senior managers and teams, translating complex financial data into clear insights. Your ability to build strong relationships, influence collaboratively and provide constructive challenge will be essential in embedding a culture of transparency, accountability and shared financial understanding.

This is an exceptional opportunity to play a key role in strengthening financial sustainability and supporting healthier and safer communities across Haringey. We are a progressive organisation where we value and reward the performance of our staff.

To apply, please email your CV with contact details of two referees, a supporting statement demonstrating how you meet the requirements set out in the Person Specification and completed equal opportunities monitoring form to admin(AT)bridgerenewaltrust(DOT)org(DOT)uk. For a full job description, please visit www.bridgerenewaltrust(DOT)org(DOT)uk or email admin(AT)bridgerenewaltrust(DOT)org(DOT)uk

The Bridge Renewal Trust is an equal opportunities employer and positively welcomes applications from all sections of the community.

Company registration No: 06949568, Registered Charity No: 1131941

At Age UK Kensington & Chelsea, we believe that ageing should be about living well — staying connected, independent, and fulfilled at every stage of life.

We’re a vibrant, values-led local charity and proud partner of the Age UK network. Every day, we work alongside older people to design and deliver services that promote wellbeing, independence and dignity. From supporting people to manage their health, to tackling loneliness and influencing local policy, we put people and communities at the heart of everything we do.

Our Information and Advice service provides rights-based information, advice and advocacy on Welfare Benefits, Social Care and Housing options; practical assistance with individual grant applications, accessing social tariffs, blue/purple badge and taxi card applications. The service is delivered through a range of channels, including face to face, telephone, email and digital, across Kensington and Chelsea borough.

This is an exciting new role for us - to help shape our Information and Advice service, a service we're proud to dleiver within the community. If you're passionate about helping people, have experience of successfuly managing a team and are seeking a new challenge then get in touch!

The role is 21 hours per week.

Due to the number of applications we may not be able to respond to all unsuccessful applicants.

Finance Assistant & Receptionist

Do you love tidy spreadsheets and welcoming people with warmth? Would you like your work to make a real difference in people’s lives?

International Care Network (ICN) is a Christian charity walking alongside asylum seekers and vulnerable migrants as they rebuild their lives in the UK. We’re looking for a dependable, kind, and detail‑driven team member who’s just as comfortable reconciling petty cash as they are greeting visitors and supporting colleagues.

If you’re organised, calm under pressure, great with people, and enjoy keeping things running smoothly, we’d love to hear from you.

The role at a glance

• Hours: 15 hours per week, split as:
  • Finance Assistant – 7.5 hours/week (flexible across the week, ideally Tuesday and/or Wednesday; not the reception day)
  • Receptionist – 7.5 hours/week (one day, ideally Friday)
• Salary: £25,747.50 FTE (pro rata)
• Contract: Permanent
• Location: Bournemouth (office-based, with a warm, supportive team)
• Reports to: Finance Officer and Director of Operations

What you’ll be doing

Finance (7.5 hrs/week)

• Enter invoices and payments accurately in Xero, analyse by department and fund
• Keep records spotless: scan and upload documents, reconcile petty cash monthly
• Prepare cash allowances for a small number of service users
• Process staff/trustee expenses and occasional card payments
• Record and bank cash/cheques, file everything properly, draft fee invoices

Reception (1 day/week, ideally Friday)

• Be the first warm welcome: phones, door, inbox - logging enquiries and passing to the right person
• Keep the reception and shared spaces tidy and friendly
• Sort and distribute post (and take mail to the Post Office, including special deliveries)
• Support small admin tasks, make external calls, and help keep the office running (incl. lights/CCTV on/off)
• Top up staff refreshments (small things, big impact!)

You’ll thrive if you

· Have a finance/admin qualification or equivalent experience

· Are confident using Xero (or similar) and have strong Excel skills

· Are methodical, accurate, and fast with paperwork and data

· Can juggle tasks, manage your time well, and use your initiative

· Communicate clearly and kindly - whether at the door, on the phone, or by email

· Understand (or are willing to learn about) the challenges facing refugees, asylum seekers and vulnerable migrants

· Are happy to uphold clear boundaries, confidentiality, and health & safety

· Are supportive of ICN’s Christian ethos and values, and respectful of people of all cultures and faiths (or none)

Why you’ll love working with ICN

· A genuinely supportive, purpose‑driven team who care about each other

· Flexibility within the Finance Assistant hours

· Training relevant to your role

· Staff wellbeing opportunities (including socials)

· Company pension scheme

· You’ll see the impact of your work - every single week

Our commitment

ICN is committed to being an inclusive and welcoming employer. As a Disability Confident employer, we encourage applications from people with disabilities and will make reasonable adjustments where needed. We value diversity and ensure all current and potential employees are given equal opportunities. No one will ever be disadvantaged or discriminated against because of gender, age, marital or civil partnership status, race, nationality or ethnic origin, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity, trade union membership or political beliefs. Only requirements that can be clearly justified are applied.

We are also deeply committed to safeguarding. ICN has robust policies and procedures in place to protect service users, staff and volunteers, and all roles working with children and/or vulnerable adults require the appropriate DBS checks.

Make a difference every day with PDSA 

About Us

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.   

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.   

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.  

About you 

We’re looking for a Client Services Manager to lead our reception teams across two PDSA sites:

• Edmonton Green (N9 9AA) – 3 days per week
• Hendon (NW4 4JU) – 2 days per week 

This role involves regular travel between both locations, so flexibility and confidence working across multiple sites is essential.

You’ll manage a team of 10 receptionists who provide cover 7 days a week, ensuring high standards of customer service are delivered consistently, both in person and remotely.

This is a diverse, hands-on role where you’ll shape the client experience, support your team, and make sure every visitor feels welcomed, listened to and supported. Alongside line management, you’ll also take responsibility for key health and safety tasks, helping to maintain a safe, compliant and well-organised environment for colleagues, clients and pets.

Your responsibilities will include:

• Leading and developing the reception team across two sites
• Managing staff both in person and remotely
• Maintaining excellent customer service standards
• Handling and resolving client issues confidently and professionally
• Improving the client journey and communication processes
• Overseeing client-facing administration and risk assurance
• Managing health and safety responsibilities within the hospitals
• Building positive relationships within the local community

You’ll work closely with clinical colleagues to ensure our hospitals run smoothly, compassionately and efficiently.

About you

We are looking for a confident, empathetic leader who thrives in a busy, client-facing environment and can handle challenges calmly and professionally.

You’ll bring:

• Experience managing teams in a busy customer-focused setting
• Confidence leading people both in person and remotely
• Strong problem-solving and communication skills
• The ability to deal with a wide range of client situations
• Good IT skills, including Microsoft Office
• Excellent organisation and attention to detail

Experience in a veterinary environment is desirable but not essential – full training will be provided. Most importantly, you’ll share our values and passion for supporting people and pets when they need us most.

Rewards, support and benefits

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them. 

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including: 

• 25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually. 
• Generous pension options, with PDSA contributions starting at 5% and rising to 10%. 
• Life assurance providing four times your annual salary for added peace of mind. 
• AXA Health Employee Assistance Programme, with 24/7 wellbeing support
• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform. 
• Enhanced maternity, paternity and adoption leave to support you and your family. 
• 15% discount on PDSA Pet Insurance plus access to staff veterinary services. 

To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.    

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.  

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.  

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.  

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.  

The Royal School of Needlework is the International Centre of Excellence for the Art of Hand Embroidery. Based at the historic Hampton Court Palace, we have been dedicated to preserving and innovating in the art of hand embroidery since 1872. Our thriving education programme offers courses for all levels, from beginners to degree level, and we teach onsite and online in locations across the UK, and internationally in America, Japan, and Australia. Our renowned Embroidery Studio creates bespoke embroidery for fashion, art, and royalty and offers expert conservation and restoration services for valuable and historical embroidered pieces.

The RSN is unique. No other single organisation covers the breadth of education and practice to promote the art and technique of hand embroidery or has our connections, collection, archive and heritage. Embroidery is an international language. Cultures and communities have used embroidery-based techniques to tell stories and record events for hundreds of years while the individual benefits of mindfulness and mental wellbeing are now increasingly being recognised today.

Overview of Role:
To provide operational and administrative support across the RSN’s educational programmes, including the Certificate and Diploma, Tutor Training Course, Short Courses, International Summer School and On Demand Courses.

Main Duties 

The main duties include, but are not limited to: 

General Administration 

• Manage the Education Email Inboxes, responding to queries and complaints as appropriate. 
• Monitor and order stock levels, ensuring supplies are available as needed. 
• Handle the packing and mailing of kits and materials, both nationally and internationally. 
• Support classroom setup for various courses, including Short Courses, Bespoke Classes, and events. 
• Assist in preparing beverages for students and visitors, maintaining cleanliness in the area. 
• Escort visitors and guests from reception, including tour groups, while representing the RSN brand confidently and enthusiastically. 
• Attend offsite events as required. 

Course-Related Administration 

• Support the Certificate and Diploma Programme Managers in the administration of the course. 
• Provide logistical support for educational tours and other departmental activities. 

Other Duties 

• Maintain a professional and efficient workflow within the Education team. 
• Provide comprehensive administrative assistance to the Director of Education and the Education Management Team, including scheduling, correspondence, and maintaining organised records to facilitate programme delivery.
• Undertake any additional activities required by your line manager within the scope of this role. 

You will not be expected to perform all the above duties, but we will expect you to be able to cover for colleagues where appropriate.

Person Specification 

Desirable 

• Interest in hand embroidery 
• Good customer service experience or potential (email/phone) 
• Proficiency in Microsoft Office packages
• Ability to work on own initiative and as part of a team 
• Logical thinking and attention to detail 
• Ability to multitask and work in a busy environment 
• Energetic and enthusiastic 
• Experience with CRM databases
• Experience in office administration 
• Familiarity with postal systems and packaging of goods 
• Experience with event planning and operations 

Working Conditions 

• The role requires frequent movement between RSN’s operational areas, including collecting items or escorting individuals from reception. 
• Some lifting and use of trolleys may be required, and occasional work outside regular office hours may be necessary. 
• Flexibility is essential, particularly when lifts are unavailable or in high demand. 

 This job description is subject to periodic review and may be updated to meet the evolving needs of the RSN. 

Air Ambulances UK (AAUK) is the national charity supporting the lifesaving work of the UK’s air ambulance charities, enabling them to save even more lives every day. We bring the sector together, enabling them to save even more lives every day through collaboration, advocacy, and growth.

AAUK is entering into an exciting period where we are developing our events and partnerships portfolio to create more opportunities for engagement, income generation, and collaboration across the air ambulance community. We’re looking for someone who is ready to grow with us - proactive, ambitious, and eager to take initiative in shaping the future of our events and partnerships programmes.
 

The Events and Partnerships Officer will play vital part of delivering a dynamic calendar of events that support our partners and new partner acquisition, developing our industrial supporter programme and supporting vital processes across the income generation team. The role requires initiative, creativity, and independence to manage projects from concept to completion, working closely with the Events and Partnerships Manager to drive growth and engagement across the sector.

Key events include the Annual Conference and Awards of Excellence, All Party Parliamentary Group Air Ambulance Reception and attendance at sector specific exhibitions. The current partnership portfolio includes air ambulance suppliers and other key stakeholders who support the air ambulance community.

Key Responsibilities

Events

• Lead and deliver assigned events from planning through to evaluation, ensuring objectives, budgets, and timelines are met.
• Develop and manage relationships with sponsors, partners, exhibitors, and delegates to maximise engagement and value.
• Collaborate with the Income Generation team to identify and secure sponsorship opportunities.
• Manage logistics including venues, travel, accommodation, catering, and supplier contracts.
• Attend and represent AAUK at internal and external events and conferences, including occasional overnight stays.

Partnerships and Growth

• Support the recruitment and retention of Industry Supporters through an active pipeline.
• Support the development and delivery of AAUK’s growing partnerships portfolio, working collaboratively across teams to identify opportunities.
• Contribute ideas and take initiative to grow our events and partnership offerings in line with strategic objectives.
• Foster long-term relationships with key stakeholders.

CRM & Stewardship 

• Leading adherence to AAUK’s CRM processes and standards
• Ensuring donors feel valued and thanked for their contributions
• Leading use of and reporting of donation software such as, Payroll Giving, Enthuse and Just Giving platforms.

Person Specification

• Experience of event planning, delivery, and evaluation within a charity, membership, or corporate environment.
• Relationship management and stakeholder engagement skills.
• Confident working remotely with the ability to take initiative and work independently.
• Good organisational, multitasking, and problem-solving skills.
• Knowledge and experience in use of CRM systems, Donorfy knowledge an advantage but not essential
• Knowledge of donation platforms and payroll giving, preferred but not essential
• Proficient in Microsoft Office suite of products.
• Creative thinker with a proactive, growth-minded approach.
• Willingness to travel and attend external meetings and events with overnight stays.
• Full, clean UK driving license and access to your own vehicle.
• Right to work in the UK at commencement of employment.

The position is home-based with travel to events and meetings, permanent and full time role.

• 36 days annual leave including Bank Holidays FTE
• Access to an employee assistance programme
• Work from home allowance
• Access to the Blue Light Card and Blue Light Events
• Pension contributions
• Life Assurance policy cover
• Development opportunities

Applications Close: 31st March 2026. 6pm

Interview Dates: Monday 20th and Thursday 23rd April 2026.

This important role supports the operational delivery of the charity’s busy events programme and supports the team and running the office.

The events programme is diverse - from drinks receptions and report launches to events at agricultural shows across the UK - and support on administration for the wider charity, including some communications activity. Through these events, we drive awareness of our work supporting family farms and rural communities. In doing so we also garner support from funders to tackle the issues facing the countryside, ensuring our work reaches a diverse audience to raise awareness.

Under the direction of the Head of External Affairs, and with support of the wider staff team, you will be responsible for coordinating and running all the charity’s events, including full administrative support, booking venues, the invitation process and guest lists, organisation of collateral (including marketing and promotional information), catering arrangements and researching and inviting speakers. You will be also ensuring effective follow-up to each event such as wider dissemination of event content, evaluation, and reporting.

Working on events will account for approximately 75% of the role. The remaining time will be spent working across the charity undertaking a variety of administrative tasks. This will include supporting the team with mailings, coordination of specific activities and some general office management. Whilst reporting to the Head of External Affairs, this role will work closely with several team members, particularly the Executive Support & Governance Manager, providing a unique opportunity to gain knowledge and experience of different aspects of the charity’s work.

What we are looking for

This is an important role, and we’d like you to have a sound working knowledge of end-to-end event management and office experience within a charity or other professional environment.  To be successful you will be required to demonstrate a confident attitude supported by good written and verbal communication skills.  You must be comfortable using Microsoft office suite, events management platforms and our CRM system (currently Salesforce). You will be able to manage your time and prioritise your workload.  An ability to engage with a wide range of people is also advantageous. Most of all is the desire to provide first class customer service.

This position requires you to be a reliable individual with a detailed, methodical and organised approach who can work independently as well as part of a team. You will enjoy detail and managing data, all this supported by an interest in our work and the desire to develop a successful programme of events. You must be able to handle confidential information with discretion.

If you are organised, detail-oriented, and enjoy providing support in a fast-paced office environment, we would love to hear from you. This is an exciting role that would suit someone looking to gain wide-ranging experience in the charity sector and who is keen to have an outward-facing position enjoying regular contact with our supporters and those who benefit from the RCF’s support.

The British Dyslexia Association is a national charity representing the voice of people with dyslexia. We work to influence government, shift public understanding and drive change in education, employment, health and wider society.

We’re looking for a part‑time Public Affairs & Policy Manager to lead our policy and parliamentary engagement work. This is a varied and rewarding role where you’ll help shape our influencing strategy, strengthen our relationships across Westminster and Whitehall, and ensure lived experience sits at the heart of our policy positions.

Although the role is broad and varied, you won’t be expected to manage everything all at the same time. A clear set of priorities will be agreed with the senior leadership team.

 Key responsibilities:

• Lead our parliamentary engagement strategy and political influencing.
• Build relationships with MPs, Peers, Ministers, advisers and key civil servants.
• Monitor parliamentary activity, policy developments and emerging issues.
• Prepare policy briefings, consultation responses and evidence‑based reports.
• Support our presence at political events, conferences and roundtables.
• Represent the BDA in meetings and sector forums.
• Work with colleagues, researchers and people with lived experience to shape strong, accessible policy positions.

What we’re looking for:

• Experience in public affairs, parliamentary engagement or policy influencing.
• Good understanding of UK Parliamentary and government processes.
• Proven ability to shape policy or achieve change within public bodies.
• Excellent communication skills and confidence building relationships at senior levels.
• Strong organisation, political awareness and a collaborative approach.
• Passion for improving outcomes for dyslexic people.

Flexible & family‑friendly working

We are a family‑friendly employer and welcome different working patterns, including the option to spread hours across the week. We encourage candidates to tell us what works for them.

Why join us? 

This is your chance to make a real difference by shaping policy, influencing decision-makers, and helping create a society where dyslexic people can thrive. You’ll work in a collaborative, supportive environment with colleagues who share your passion for positive change. 

Please view the job description for full details about the role, responsibilities, and person specification before applying. 

Closing date: 23 March 2026. We reserve the right to close the vacancy early if a high volume of applications is received, so we encourage you to apply early. 

Use of AI in applications 
We value the unique experience and perspective each candidate brings. While we understand that AI tools can be helpful in drafting applications, they can sometimes result in responses that feel generic or impersonal. This makes it harder for us to get a true sense of you. 

To help your application stand out, we encourage you to write your responses in your own words. If you do use AI tools to support your writing, please treat the generated content as a starting point rather than a final answer. Make sure your application genuinely reflects your experience and voice. 

Age UK Bromley & Greenwich is an independent local charity supporting older people across both boroughs. We work to enable, support and connect older people, promote independence and wellbeing and ensure their voices are heard.

We are looking for an Information & Advice Triage Worker to be the first point of contact for older people, carers and their families seeking support.

About the role

This role is central to our Information & Advice service. You will provide high-quality initial information and guidance, assess urgency and risk, and ensure people are directed quickly and appropriately to advice services, support services or partner organisations.

You will often be the first person someone speaks to, so a calm, empathetic and professional approach is essential.

Key responsibilities

• Act as the first point of contact for enquiries, mainly by telephone, with some face-to-face and email contact

• Provide accurate information on issues affecting older people including benefits, housing, care, health and local services

• Carry out structured triage to identify needs, priorities and risks

• Manage expectations clearly and sensitively

• Identify safeguarding concerns and follow organisational procedures

• Make timely referrals to internal services and external partners

• Maintain clear professional boundaries while offering a warm, person-centred response

• Record all contacts accurately and promptly on the organisation’s CRM system

• Maintain clear, concise and professional case notes

• Ensure confidentiality, consent and data protection requirements are met

• Work closely with advisers, service coordinators and partner agencies

• Take part in team meetings, supervision and training

• Keep knowledge up to date on welfare benefits, services and local provision

• Promote Age UK Bromley & Greenwich services positively and professionally

About you

Essential

• Experience in frontline information, advice, triage or high-volume customer contact work

• Confidence handling calls from people who may be distressed, anxious or frustrated

• Strong listening and questioning skills

• Ability to assess urgency and risk and take appropriate action

• Clear verbal and written communication skills

• Experience using a CRM or case management system

• Good general IT skills including email and Microsoft applications

• Understanding of confidentiality, safeguarding and professional boundaries

• Awareness of issues affecting older people and carers

• Commitment to equality, diversity and inclusion

• Empathy, patience and a non-judgemental approach

Desirable

• Experience in the voluntary sector or health and social care

• Knowledge of welfare benefits, housing or adult social care

• Experience of face-to-face advice or reception-based work

• Knowledge of local services in Bromley or Greenwich

What we offer

• 27 days annual leave plus bank holidays (pro rata), including two days over Christmas

• Pension scheme with 5% employee and 3% employer contributions

• Employee Assistance Programme offering 24/7 support

• Supportive team environment with training and development opportunities

If you want to play a vital role in helping older people feel heard, supported and confident accessing the right help, we would love to hear from you.

Purpose of the Role
The Administrator provides essential support across the organisation by maintaining accurate records, supporting compliance, coordinating communication, and ensuring efficient daily operations across the organisation.

Key Responsibilities

1. Records & Compliance (H&S, Training, Equipment)

• Maintain and update relevant staff records, including training logs, H&S documentation, equipment registers.
• Ensure relevant certificates, training dates, and compliance documents remain up to date.
• Organise appropriate and timely delivery of IT, phone and other equipment as required and in liaison with relevant suppliers as appropriate.
• Provide staff IDs, access cards and keys as required.

2. Database, SharePoint & Digital Filing Management

• Maintain relevant organisational databases and digital filing systems.
• Manage SharePoint folders and ensure documents are stored, updated and accessible.
• Support staff with document retrieval and information management.

3. Finance Administration

• Review and submit invoices for approval and maintain records of purchases on credit and debit cards and submit on a timely basis for processing.
• Liaise with the Finance Team to resolve queries and ensure timely payments.
• Maintain accurate administration logs.

4. Office Supplies & Stock Coordination

• Monitor stock levels for both sites and reorder supplies when required.
• Maintain records of stock usage and deliveries.

5. Internal Communications

• Prepare and distribute internal staff updates as appropriate – ideally in liaison with the communications team unless urgent.
• Support organisational communications and notices where needed.

6. Event Planning & Administration

• Maintain logs for events and support planning documentation.
• Assist with scheduling, preparation and administrative tasks for events and meetings.

7. Facilities and Property (including Health & Safety & Fire Compliance Records)

• Maintain and update organisational and building H&S records, including fire safety certificates and compliance documents.
• Organise building maintenance as required.
• Monitor outstanding actions and ensure timely updates.
• Be a qualified first aider on site.
• Book H&S-related training and track attendance.
• Support coordination of fire alarm testing, fire drills and related documentation.
• Support with reception duties as required.

8. Project Administration & Reporting Support

• Assist teams with project documents, data collection and reporting processes as required.
• Maintain project logs and support updates to reporting templates as required.

9. Phone & Admin Inbox Management

• Monitor admin and info inboxes, responding to or redirecting queries appropriately.
• Answer incoming calls and provide first-line administrative support.

We are looking for a Global Events Manager (Fundraising), to develop and lead a Global Events Strategy for all fundraising-related events including Philanthropy, Mid-Level and Legacy, as well as involvement in wider organisational events, to engage and inspire mid-level and major donors and funders.

This role focuses on high-value donor engagement, rather than mass participation fundraising. You will lead events such as major gift donor receptions, mid-level donor gatherings, legacy supporter events, and occasional internal team away days.

This is a Surrey based Hybrid role with 2 days a week in the office.

The Charity
A passionate charity dedicated to paving the way for a new era where people, wildlife and the planet thrive, with a strategy focused on mobilising a movement and delivering key legislative reforms. The charity offer a range of benefits including flexible working, learning and development opportunities, a generous 10% pension and an employee assistance programme.

The Role
Event Strategy, Planning & Execution Take primary responsibility for coordinating and delivering innovative fundraising events, including in-person and virtual events, that engage and inspire mid-level and major donors globally.

Donor Stewardship Cultivate and maintain strong relationships with mid-level and major donors, providing exceptional stewardship and personalised communication to increase giving through events.

Fundraising Strategy Develop creative event-based fundraising strategies to engage new donors and retain existing ones.

Collaboration Work closely with the Global Fundraising and Communications teams to develop compelling event content and donor engagement strategies.

The Candidate
Proven track record in planning, coordinating, and delivering successful fundraising events, both virtual and in person, with a focus on donor engagement.

Experience in managing mid and major donor portfolios, including cultivation, stewardship, and soliciting gifts.

Experience in managing high-value events, such as gala dinners, donor receptions, and exclusive donor webinars.

Strong written and oral communication skills with the ability to create compelling content for event materials and donor communications.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Gain exposure to a breadth of charity roles across operations, communications and philanthropy and help ensure that Purposeful Ventures runs smoothly, efficiently and with a strong culture of proactive support.

We are looking for an Operations Coordinator to join us on an ongoing temporary basis. Our Operations Coordinators help ensure that Purposeful Ventures runs smoothly and efficiently, while playing a key role in creating a responsive, supportive and service-oriented office environment You will work closely with the wider Operations team, as well as the wider business, taking a proactive and varied role in the running of Purposeful Ventures, our projects, systems and facilities. In doing so, you will act as a trusted point of support for colleagues, ensuring they feel enabled, informed and well supported.

You will be anticipating and responding to team requirements so no two days will be the same – for example, managing mailboxes and correspondence, signposting staff, coordinating diaries, organising events, setting up meeting rooms, undertaking research, minute taking, collecting data for month end reports, and ensuring meticulous data entry. You will approach tasks with responsiveness, professionalism and a solutions-focused mindset, ensuring that all colleagues experience an efficient and helpful service at all times.

This role would suit someone keen to gain exposure to a breadth of charity administration roles across operations, IT and facilities and finance. To thrive in this role you will be organised, have fantastic attention to detail, excellent written and numerical skills, a strong can-do attitude and a willingness to proactively contribute to the team in multiple different ways. You will take pride in spotting where support is needed and step in without being asked. You will also enjoy working flexibly and collaboratively, forming strong working relationships and be motivated by making the workplace run seamlessly for everyone.

Responsibilities and duties

Our Operations Coordinators improve the efficiency and effectiveness of the Purposeful Ventures Team, by providing administration support across our functions including, operations, IT and facilities and finance. They act as approachable, dependable enablers for the organisation, ensuring colleagues consistently receive timely, proactive and professional support.

The role is varied and over time post-holders are expected to gain experience and expertise in a range of duties. This may include, for example:

Administration

Working closely with colleagues in operations, communications, philanthropy and or project teams:

• Being the first point of contact for new enquiries and correspondence for Purposeful Ventures, managing email mailboxes and postal mail; providing a high level of customer service and ensuring enquiries are dealt with promptly and effectively and/or forwarded to the correct team member to progress
• Managing calendars and coordinating meetings, room bookings, activities and social events, and Purposeful Ventures representation at external events, whilst ensuring participants have what they need and that arrangements run seamlessly
• Supporting the external IT support contractor, and coordinating help for staff where appropriate whilst ensuring all issues are resolved and colleagues feel supported throughout
• Supporting the efficient management of team and project documents and templates
• Ensuring the efficient management of our CRM information, including keeping records up to date, funds in/out and payment schedules
• Document administration, coordinating the issue, signing and filing of agreements, whilst ensuring a smooth and professional experience for all parties involved

Finance administration

Contribute to the smooth running of our finance processes by:

• Supporting the monitoring of our finance mailbox, responding to queries in a timely, helpful and polite manner
• Supporting our expense and approval software and flows, and supporting colleagues to navigate systems confidently and efficiently.
• Working with the wider team to set up new projects and payees
• Working our fundraising and delivery teams to support grant payments in and out, ensuring timely processing and proactive communication

Office and facilities

Ensuring that the Purposeful Ventures team has a pleasant, productive and welcoming working environment by:

• Making the Purposeful Ventures office a pleasant, productive, inspiring environment for staff and contractors to work and collaborate in, including fostering a welcoming atmosphere where people feel supported
• Keeping the Purposeful Ventures office well stocked with agreed supplies at all times
• Managing the day-to-day coordination of the office and office visitors, liaising with the building reception/office services as appropriate and acting as a warm, professional and helpful presence for all visitors
• Monitoring office IT equipment, ensuring items are working well and repaired swiftly and that staff have access to the facilities they need

In this aspect of the role you will help set the tone of the workplace – creating an atmosphere that is warm, efficient and supportive.

Key Requirements

This role will suit someone who enjoys and excels in varied administration and operations roles, making things work well for staff and clients, and delivering efficient customer service both internally and externally. You will naturally adopt a proactive and customer-focused approach and take pride in being responsive and solutions-focused.

The successful candidate will be/have:

• Passionate about creating a fairer society where all young people thrive
• Basic understanding of general office procedures, administrative tasks and customer service principles
• Excellent communication skills, both written and verbal, with the ability to adapt communication styles to the situation and audience and be confident in approaching all staff to offer support
• Excellent organisational and time management skills, detail orientated and systematic with the ability to inject pace and ensure delivery of multiple moving parts of their work; able to prioritise requests for their time
• A genuine customer service mindset with a proactive and positive approach to supporting colleagues and external stakeholders
• The ability to understand when people need support, without being asked to do so
• Excellent interpersonal skills with experience of proactively developing and maintaining professional relationships
• Excellent numeracy skills, and a confident excel user
• Commitment to implementing and improving systems and processes, and always looking for ways to enhance the experience of those you support
• Reliable and punctual
• Ability to maintain confidentiality
• Right to work in the UK

Salary: £27,284 - £30,000
Contract: 18-month FTC
Location: Flexible – can work from home or hybrid in London
Closing date: Friday 6 March
Benefits: 25 days annual leave bank holidays wellbeing days, Pension scheme, Staff discounts

We have a great opportunity for a new London Marathon Events Officer reporting to the London Marathon Event Manager, working for a small but mighty national charity supporting autistic people and their families. This is an exciting chance to be part of one of the UK’s most iconic mass participation fundraising events while developing your skills across supporter care, communications and event delivery.
As part of this exciting role, you will support the planning and delivery of all elements of the London Marathon campaign — from supporter stewardship and training events to event day logistics and post-race celebrations (including cheer points, meet and greets, and the post-event reception). You’ll help deliver a memorable, inspiring supporter experience, ensuring runners feel valued throughout their journey.
To be successful as the London Marathon Event Officer you will need:

• Experience in events, fundraising, customer service or supporter-facing roles
• Strong organisational skills and ability to manage multiple tasks and deadlines
• Excellent communication skills and confidence working with data/CRM systems

If you would like to discuss this role with us please contact us and quote the reference 2884EI.
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.