Records management officer jobs
The Corporate Partnerships team at Alzheimer's Research UK has just celebrated a record-breaking year, with momentum building across a growing portfolio of partners including Cadbury, Omaze, Roadchef, The Perfume Shop, and Dyson.
We're looking for a Partnership Development Manager to lead and grow some of our highest value partnerships. You will manage a talented team and help shape the strategy to drive our success. There's never been a more exciting time for companies to support our mission to find a cure for dementia, and you will be at the forefront of some truly game-changing campaigns.
You’ll join a welcoming, well-respected team and will be a vital part of helping shape the strategy and growth of corporate fundraising at the charity.
Main duties and responsibilities of the role:
Accountability for delivering income through our high-value partners while driving partnership development and ensuring an excellent supporter experience.
· Set ambitious, strategic goals to grow and retain our highest-value partnerships. You will do this by setting and delivering robust engagement and retention programmes for these partnerships.
· Gain and maintain the buy-in of internal stakeholders (including the Senior Leadership Team), who will be crucial to the delivery and growth of our partnerships.
· Maximise the use of ARUK’s networks, including trustees, senior volunteers, and staff, to develop effective relationships with partner companies.
· Develop and maintain knowledge of ARUK’s activities to enable you to deliver compelling presentations to corporate supporters, manage high-level meetings, and confidently represent ARUK and our work independently.
· Effectively recognise appropriate opportunities to cross-sell with the aim of increasing engagement with the wider charity. With particular attention to gifts-in-wills fundraising, which is a strategic priority for the charity.
· Understand our partner's business objectives, people, strategic direction, and objectives.
· Collaborate across the department to ensure corporate partners participate in multiple ARUK fundraising products and propositions.
· Ensure accurate and timely recording of corporate donations, activities, and communications. Making sure that records are accurately maintained, and information is kept up to date on our database.
· Ensure we have necessary legal agreements in place.
Strategy, finance, and reporting
· Work with the Senior Partnership Development Manager (SPDM) to plan, implement, and deliver the Corporate Team strategy. You will be responsible for the operational performance of the team.
· Communicate this strategy and drive fundraising at all levels.
· Ensure all activity and use of team resources are focused on taking Alzheimer’s Research UK towards a cure. This means activity should align with our ten-year strategy and organisational priorities.
· Manage annual income, expenditure budgets and targets for corporate partnerships alongside the SPDM. Prepare income projections and monitor income and expenditure, as well as developing measurable KPIs that translate into tangible partnership benefits.
· Ensure effective reporting of wider partnership impact specifically non-financial benefits.
Leading the team
· Empower the team to provide sector leading customer service to our corporate partners to grow all partnerships to support ARUK’s strategic priorities.
· Drive the success of the team through effective and inspiring leadership to ensure a highly motivated team that achieves or exceeds targets agreed with the SPDM and Head of Corporate Partnerships.
· Ensure the highest quality tools and resources are available to our team for maximum engagement.
· Support the Regional Partnership Development Manager to provide training, resources, advice and guidance to our Regional Fundraising Officers and Central Fundraising Team who manage relationships with local corporate partners.
· Line manages a Senior Officer who also manages our team assistant, including one-to-one meetings, annual and quarterly appraisal meetings, training, support, and career development discussions.
· Coach the team, driving a culture of excellence and accountability.
· Liaise with HR and the SPDM on the recruitment and development of the team.
· Ensure good communication across the Directorate and particularly effective collaboration with the New Business and Regional Fundraising teams.
· Ensure good communication about our partnerships with staff, both within and outside the team.
Communications
· Ensure your team maintains a good understanding of the new business pipeline to plan resources accordingly.
· Grow and develop strong relationships between the Partnership Development team and the wider Corporate Team.
· Liaise and work with the Communications team to produce accurate and timely reports and applications.
· Work closely with the Chief Executive’s office to ensure effective communication with our high-level stakeholders within key partnerships.
· Stay up to date with ARUK’s research and other news to be able to communicate effectively with supporters, disseminating the charity’s key messages both among the team and to key supporters.
· Communicate the work of the team and updates on corporate partner activities through attending relevant meetings and completing monthly reports.
· Leverage social media and networking platforms to deliver the charity’s engagement and education objectives, whilst also attracting and identifying new partnership opportunities.
What we are looking for:
· Excellent partnership development and relationship management skills in either a charity or corporate role. Preferably managing six-figure charitable partnerships.
· Building and growing high-level relationships through networking, negotiation, and influence both internally and externally.
· Ability to manage income and expenditure budgets.
· Good planning, prioritisation, and organisational skills with excellent attention to detail.
· Confidence working with computers; knowledge of Word, Excel, and Outlook.
· Excellent communication skills, with the ability and confidence to present to corporate audiences.
· Ability to independently manage projects from beginning to end.
· Experience managing a team.
· You work well as part of a team but are proactive and can work independently.
· A confident and friendly manner; would feel at ease representing the charity to high-level external contacts.
· Creativity, innovation, and resourcefulness to identify opportunities within partnerships and develop tailored fundraising ideas and initiatives.
· Willingness and ability to travel independently in the UK and to work outside of regular office hours when needed.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £44,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 26th May 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.
In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.
In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
Thank you!
Do you share our dream of a UK where poverty is a thing of the past?
Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.”
Thanks to funding from the National Lottery Community Fund, the PTN is recruiting a Partnerships Manager who will provide management and oversight of key partnerships essential to the delivery of the Network’s Strategic Plan, with a specific focus on the development and delivery of Regional Hubs.
You will have experience of establishing and delivering partnerships; dedicated to social justice; a commitment to collaborative working; and proven management experience.
Key Tasks
- To form part of the Core Leadership Team, providing overall strategic leadership across the Network
- To manage the Partnership team, setting clear goals and objectives linked to the Strategic Plan
- To lead on the development and support of Regional Hubs, including support with grant funding and income generation
- To act as the primary point of contact with Regional Hubs, for initial enquiries and ongoing relationships, including with staff and trustees
- To provide oversight of the Network’s Parliamentary work in Westminster and across the devolved administrations
- To oversee the Network’s Learning & Evaluation framework, offering insight and advice as appropriate, ensuring that agreed activities are delivered on time and in budget
- To be the primary point of contact for partners working alongside the Network to deliver change in line with its Strategic Plan
- To recruit external partners to participate in the Mutual Mentoring programme
- To liaise closely with members of the Amplify Team in the development of national partnerships
- To develop and support work with creative partners to highlight the resilience of those struggling to overcome poverty
- To deputise for the Director as and when required
- To undertake other activities as needed dependent on jobholder’s knowledge, skills and experience
This role involves working from home with some travel.
To apply for this role, please send your CV with a cover letter that clearly shows you have the necessary skills and experience to do the job. The cover letter should be no more than 2 sides of an A4 page. Include the names and contact details of two referees (at least one of whom knows you on a professional basis). The application deadline is 5pm on Friday 6th June. Interviews will be held online 19th and 20th June.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ob Description –Trusts and Grants Manager (maternity cover)
Department: Fundraising
Reporting to: Senior Trusts and Grants Manager
Location: Hybrid/London – minimum 1 day a month in our London HQ
Contract:Fixed – 12 months
Hours per week: 35 Hours
Salary: £39,414 - £41,488
Our Vision: A UK where “No good food goes to waste”.
We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups. Every week we provide enough food to create almost a million meals for vulnerable people.
There has never been a more exciting time to join an organisation at the heart of public consciousness. For more information visit our website.
FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.
We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our commitment to redistributing surplus food, come and join us!
The role
FareShare is committed to expanding our work so more surplus food can reach thousands of charities and community groups nationwide. Central to this aim is a vibrant national fundraising department that has consistently grown the organisation’s new and existing income streams in recent years.
FareShare’s Trusts and Grants Team has a strong track record of working across a range of impactful partnerships to raise ~£5m of income each year. A team of 6, we pride ourselves on being knowledgeable and passionate about FareShare’s work, building compelling cases for support that can amplify our impact for years to come.
As a Trusts and Grants and Manager you will take on the management and stewardship of a diverse portfolio of high-value funding relationships, while developing new partnerships with a high propensity to support our work. You will play a proactive role in strategic planning and have line management responsibilities of a Trusts and Foundations Officer.
You will be a strategic thinker, used to working with high value grant making professionals and trustees and with senior staff and stakeholders within your own organisation. You will have a strong track record in income generation and supporter stewardship and have excellent communication skills. Cross team collaboration is crucial to the role, and you will be able to demonstrate strong relationship building and influencing skills.
This is an excellent opportunity for somebody looking to broaden their experience and take the next step in their career in trusts fundraising, while working in a high-performing and supportive team.
Main areas of responsibility
- Build relationships with portfolio of five and six figure trust supporters, understanding their motivations and tailoring opportunities and communications to cultivate strong, long-lasting partnerships.
- Foster a deep understanding of FareShare’s work and strategy to create persuasive fundraising proposals that inspire and solicit funds. This includes developing relationships across the organisation to build a sound understanding of FareShare operations and where support is most needed
- Champion and input in to the teams prospecting process, using your own research and sector knowledge to take new opportunities from identification through to solicitation, particularly focussing on those with multi-year and high value potential.
- Develop innovative and personalised stewardship plans, in collaboration with senior colleagues when appropriate, to deepen funder relationships. Craft compelling written communications including emails, proposals, and reports to showcase the impact of trust support and celebrate key milestones. Lead calls, meetings and visits to strengthen funder partnerships and engagement with our work.
- Provide supportive management to a Trust and Grants Officer, offering regular advice and guidance, identifying opportunities for development and monitoring performance objectives in line with the organisational and team strategy.
- Play an active role in developing and delivering the Trusts and Grants team strategy contributing to planning and management of team objectives, and supporting the Senior Manager to motivate the team and drive trust income.
- Work with colleagues across the Fundraising sub-teams to maximise cross over opportunities between income areas.
- Maintain accurate records of partner interactions in our CRM system and shared files, and consistently update financial records and account plans.
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.
Person Specification
Experience
- Experience of securing and successfully managing five and six figure grants and multi-year gifts from a range of grant makers, including project funding and unrestricted funding.
- Experience in prospecting for new high value business opportunities via multiple research channels and soliciting new donors to make significant gifts.
- Experience in writing compelling funding applications and impact reporting.
- Experience in developing and presenting complex project and financial information to support compelling funding proposals.
- Experience of successful cross department working with senior colleagues to deliver on funding objectives and budget.
- Experience of line management or transferable skills to line management.
Skills, knowledge and abilities
- Strong up-to-date knowledge of the trust, grant and foundation landscape.
- Excellent written and verbal communication skills, particularly in writing proposals and presenting to or meeting with funders.
- Proven ability to form good working relationships, both internally and externally.
- Ability to assimilate strategic plans into compelling funding proposals.
- Excellent numeracy skills with the ability to work with complex budgets and present them to funders.
- Ability to work on own initiative, meeting objectives and managing competing priorities and tight deadlines under pressure.
- IT Literacy and ability to use a CRM.
Desirable Criteria
- Experience of using Salesforce or equivalent CRM system.
- Demonstrable interest in food insecurity, food waste and surplus redistribution.
Values and behaviours
- A commitment to recognising and celebrating diversity and inclusion.
- An interest in furthering FareShare’s mission.
- Flexibility of approach and a team player.
- Forward thinking and willing to contribute ideas and opinions.
- Willingness to travel around the UK on an occasional basis.
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Thank you!
Turning Tides is a charity that supports people experiencing homelessness in West Sussex. While our central office is in Worthing, our work spans the county – from East Grinstead to Littlehampton and across areas in between. With over 20 accommodation projects, community hubs and outreach teams, we offer local single adults tailored support to move towards a more stable future. We strongly believe in addressing the root causes for homelessness, so our specialist teams support in areas such as mental health, substance misuse, tenancy sustainment, IT skills, employment guidance and much more.
The Fundraising team is small but mighty. We shape and support the raising of funds for Turning Tides, by inspiring compassion for people facing homelessness and aim to engage supporters through powerful storytelling. From supporting and creating fundraising events, engaging with community groups, corporate clients and providing 1:1 stewardship with donors we aim to spread the word of our mission to the wider community, inspiring people to take action in support of those who are impacted by homelessness. This is an exciting time in the Fundraising team as we embark on a review of how we make our supporters and journey one that they value and a part of the work we undertake.
About the role
The Fundraising Officer will work closely with the Fundraising Manager on a wide range of tasks, ensuring our messages reach the right people in the right way. This could include giving talks at local community groups such as schools and churches, delivering fundraising, stewardship of fundraisers and donors. This role will include weekend and evening work to support our fundraising events.
Registered Charity
101 - 500
PUTTING CLIENTS AND LOCAL COMMUNITY AT THE HEART OF OUR MISSION TO END HOMELESSNESS
The client requests no contact from agencies or media sales.
Thank you!
Elders Voice is a charity supporting older people in the London Borough of Brent. Our mission is to enable older people to live safely and independently in the homes of their choosing and lead happier and healthier lives. We do this by providing a variety of services and activities, including a Handyperson Service and a Day Centre.
The Handyperson Service is our flagship service; it’s been in existence for 35 years and is highly valued by the older people who use it. The service aims to prevent accidents in the home and enable older people to live safely by carrying out basic repairs and improvements, and the installation of small equipment such as grab rails, which support mobility. Jobs include things like changing lightbulbs, hanging curtains and putting up shelves. Our handy team have decades of experience between them, and an exceptional reputation in the borough.
We are looking for a Handyperson Service Coordinator to oversee the Handyperson Service and be responsible for all aspects of facilities management at our premises in Kensal Green.
Role: Handyperson Service Coordinator
Salary: £18,000 per annum (FTE £30,000)
Hours: 21 hours per week
Responsible to: Chief Executive Officer
Based at: Elders Voice offices in Kensal Green
Overview of role:
Handyperson Service
- Undertake all administrative tasks relating to the effective and efficient running of the Handyperson Service with meticulous attention to detail and record keeping.
- Coordinate the handy team and provide supervision and support.
- Promote service within borough and maintain relationships with Brent Adult Social Care, healthcare bodies and other statutory & voluntary sector organisations.
- Work with CEO in developing and expanding service.
Facilities Management
- Oversee all contracts related to Health & Safety and building maintenance.
- Carry out inspection of premises and flag areas requiring maintenance and repair.
- Ensure premises meets government regulations, health & safety standards and energy efficiency requirements.
If you are passionate about working with older people and local communities, this could be your chance to join a team that's helping make ageing a wonderful and worthwhile journey. The ideal candidate will be self-motivated, a great multi-tasker and thrive at delivering first class services. This is an opportunity for you to put your stamp on a service and potentially develop it into something bigger! To find out more about the role and what it entails, please read the full job description and person specification.
Please apply by submitting your CV and a covering letter explaining why you are suitable for the role and how your previous experience is relevant to the person specification.
Registered Charity
6 - 10
Our mission is to make ageing a wonderful and worthwhile journey for older people in Brent.
The client requests no contact from agencies or media sales.
Thank you!
Looking for an opportunity to join a friendly team and develop your skills as an Anti Social Behaviour Officer?
We are looking for a new colleague to join our Housing Team in Dorset, to contribute to developing a safe and inclusive community for our customers.
In this busy role you'll work alongside your housing management colleagues to tackle all forms of hate crime, nuisance and anti-social behaviour.
You'll manage your own caseload and build effective working relationships with external agencies, including the police and legal advisors.
You'll make a big difference to people's lives within an experienced, supportive and supported team.
What you'll need:
• Ideally, you'll have previous experience of anti-social behaviour related housing management services or be able to demonstrate transferable skills and experience from a similar type of customer facing role.
• Experience of dealing with challenging behaviour and resolving conflict
• Strong communication skills with previous experience of working with customers in a demanding environment
• The ability to be self-motivated and highly organised
• Strong IT skills including MS Office
• The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
• A full UK driving licence and access to your own transport
What you need to know:
You will be joining our team in Dorset Team and there will also be some casework across the neighbouring counties of Hampshire, Wiltshire and Devon.
This is a hybrid role where you'll work from the comfort of your own home or one of our regional offices.
Our regional offices provide the opportunity for colleagues to collaborate and work flexibly, we are happy to consider candidates from outside the Dorset area who enjoy working with different teams and travelling as part of their role.
The role is permanent, and you'll be working full time.
The starting salary is £32,000 - £38,000 depending on your experience.
A basic DBS check will be completed if you are successful.
As a part of the SNG team some of your benefits will include:
• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme where you can be gifted retail vouchers
• A range of wellbeing discounts including Gym Memberships
• A wide selection of other benefits available
If you are a looking for a demanding and interesting new role where you'll work collaboratively to make a real difference to our communities, we would like to hear from you.
The client requests no contact from agencies or media sales.
Thank you!
As Portsmouth Cathedral continues its journey of growth and expansion, we seek a CFO who will not only ensure financial oversight and compliance but also drive strategic initiatives to foster financial sustainability. Your expertise will be instrumental in solidifying the Cathedral’s financial position, optimising its resources, and advancing our service to the community.
Following the implementation of the Cathedrals’ Measure 2021, and the registration of Portsmouth Cathedral as a charity in March 2024, the new role of Chief Finance Officer, funded by the Cathedrals Sustainability Fund, will support Chapter, the Cathedral’s governing body, in offering strategic financial leadership. Reporting to the Chief Operating Officer (COO), the CFO will be part of the Senior Management Team (SMT) and will manage a small team and will oversee the operational processes and functions, and communicate the necessary assurances, information and reports to the Senior Management Team, Chapter and the Board of our to be established trading company periodically. This will involve communicating complex financial ideas and information to a range of stakeholders (mostly non-financial).
The successful candidate will be CAEW, ACCA or CIMA Qualified or similar and be able to show continued professional and personal development . They will have:
- Demonstrable experience in strategic financial leadership, with a track record of leading financial governance, compliance, and team development.
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Strong knowledge of VAT, tax planning, and advanced accounting practices.
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Excellent verbal and written communicator with an enthusiastic can-do approach and the ability to convey complex financial information to diverse stakeholders clearly and effectively.
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Experience of dealing with colleagues, trustees and stakeholders.
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Excellent analytical and reporting skills, proficient in financial software and Microsoft Office Suite.
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Familiarity with a multi-fund accounting software
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Empathy with the ethos of the Church of England.
They will be:
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Commited to upholding the highest standards of safeguarding practice.
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Commited to equal opportunties and inclusivity and at ease when working at all levels.
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Self-motivated.
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Highly collaborative and have excellent interpersonal skills including warmth, tact, diplomacy, discretion and imagination.
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Meet the standards required to pass a Fit and Proper Persons test.
Safeguarding
The position is subject to a Basic DBS check as well as the ongoing safeguarding training provided by the Church of England and Diocese applicable to this role.
Benefits
- Annual leave allowance of 27 days per annum (FTE) plus public holidays
- Employer pension contributions of 7.5% plus employee contribution.
- Commitment to professional development and training
- Cash health plan
Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.
Candidates invited to interview will be required to complete an application form as part of our Safer Recruitment procedure.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Member and Supporter Experience Officer
Team: Member and Supporter Experience
Location: Hybrid (split between home-working and London)
Interview Dates: 27th and 29th May
*This role sits within a pay grade with a pay range of £25,601 to £32,089. The salary on appointment will be set at the lower end of the pay range, to a maximum of £27,568 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.
We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Context and purpose of role
At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.
This role is instrumental in ensuring a seamless supporter journey, helping to attract, welcome, and retain supporters while providing valuable insights to the organisation to improve supporter experiences. As an ambassador for supporters, the role also contributes to the organisation’s ability to deliver its charitable mission.
Key responsibilities
Supporter Engagement
- Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.
- Triage enquiries, referring complaints, safeguarding and safety matters to the specialists in the organisation and escalating other enquiries as needed to subject-matter experts.
- Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.
- Acknowledge and thank donations and other payments in a timely and personalised manner.
Payment processing
- Handle and manage the Direct Debit cycle, ensuring accuracy, compliance and timely processing with support from colleagues and finance.
- Provide monthly KPIs related to Direct Debits to Head of Member and Supporter Experience.
- Process and manage in-bound financial payments in an accurate and timely manner, managing any reconciliation as required.
- Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.
- Support our auditors and finance team on any reconciliation or financial enquiries.
Data integrity and CRM Management
- Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.
- Share key supporter data and insights within the organisation to elevate the supporter voice.
- Support key supporter administration tasks (e.g. welcome pack data send)
Problem-solving and complaints handling
- Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.
- Handle complex technical enquiries related to our digital tools such as app, website, insight hub.
- Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.
Volunteer support
- Provide training and support to key volunteers, such as Membership Secretaries, helping them to attract, welcome and retain members.
- Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.
Continuous improvement
- Input into new digital development to ensure supporters receive value, and to minimise pain points
Other
- Undertake such other duties as may be reasonably required of the post.
- Engage and proactively develop excellent working relationships across the organisation.
The person
Knowledge, Skills and Experience
Essential:
- A high standard of organisational, interpersonal and communication skills.
- An excellent telephone manner.
- An ability to maintain high levels of accuracy at all times.
- Ability to adapt style, tone and content to provide a tailored service to supporters.
- Ability to show initiative and determination to investigate and solve complex enquiries.
- Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.
Desirable:
- Proven experience of working in a busy customer/supporter service environment.
Personal Attributes
- A team player, develop collaborative, strong and effective working relationships.
- Empathetic and patient, with a genuine desire to help members and supporters.
- Positive and professional attitude.
- Proactive and self-motivated with the ability to work independently.
- Adaptable and flexible in a fast-paced environment.
- Strong sense of responsibility and accountability.
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Supporter Care Officer
6 months fixed term contract
Full time or 4 days per week
£28,000 pro rata
Hybrid working, 2 days a week in Chelsea/ Harefield
The Talent Set is delighted to partner with Royal Brompton & Harefield Hospitals Charity to recruit a Supporter Care Officer on a 6-month fixed-term contract. This exciting and varied new role offers a fantastic opportunity for someone with a passion for supporter engagement and strong administrative skills to make a meaningful impact. As a key member of the Community and Events Team, you will play a vital role in delivering excellent service to donors and supporters, ensuring the smooth processing of data to support the charity’s events and fundraising activities. Working within a small, friendly team of three, your day-to-day responsibilities will include managing the fundraising inbox, handling phone enquiries, entering data into Raiser’s Edge, and supporting a wide range of fundraising administration tasks.
Key Responsibilities:
- Respond promptly and professionally to supporter enquiries via email, phone, and post, ensuring a positive and engaging donor experience.
- Accurately manage and process donation data across various income streams, including online platforms (e.g. JustGiving, Enthuse), and ensure correct income coding in collaboration with data and finance teams.
- Provide exceptional supporter care by acknowledging donations promptly, responding to enquiries via inbox and phone, and maintaining a high standard of supporter engagement and communication.
- Maintain and update the charity’s CRM system (Raiser’s Edge), ensuring accurate data entry and supporter records for donations, fundraising pages, and event participants.
- Deliver administrative support for fundraising and challenge events, including sending out materials, managing stock of supporter resources, and supporting event logistics as required.
- Assist with stewardship activities and community fundraising support, including preparing and mailing fundraising packs, setting up new fundraisers, and helping coordinate communications.
Person Specification:
- Previous experience in a supporter care, customer service, or administrative role, ideally within a charity or not-for-profit environment.
- Proficient in Microsoft Office (especially Outlook, Word, and Excel), with the ability to manage multiple tasks efficiently.
- Confident using a CRM database, preferably Raiser’s Edge, with strong attention to detail and accuracy in data entry.
The deadline for applications is Wednesday 14th May 2025 at 4pm.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Alexandra Rose Charity
Founded by Queen Alexandra in 1912, Alexandra Rose Charity (ARC) has a long history of supporting people experiencing poverty in the UK. Our vision is for everyone to have access to healthy and affordable food, and our mission is to give families on low incomes access to fresh fruit and vegetables in their local communities whilst advocating for systemic change to address food insecurity and health inequalities.
Since 2014, ARC has pioneered the use of financial incentives to improve access to healthy food and combat food insecurity through our Rose Vouchers for Fruit & Veg projects. To date, we have supported over 11,000 families, including over 20,000 children, to access £3.5 million of fresh fruit and vegetables in their local communities.
To deliver this scale, we work with 73 children and family centres and community organisations, 69 market traders and independent retailers, two fruit and vegetable vans and one fruit and vegetable delivery box scheme. We estimate that our projects have generated a total economic value added of almost £9 million for the local economies of the eight locations where we work: five London Boroughs, Barnsley, Liverpool and Glasgow.
As part of our new five-year strategy, we want to grow our reach and impact as part of a national movement where Rose Vouchers for Fruit & Veg projects are embedded in local and national policies and seen as a key intervention for transforming the diets of communities across the UK.
About the role
ARC is a data-rich organisation, having made significant progress in our data analytics activities in recent years. Using the CRM Socialsuite , we have developed sophisticated project performance dashboards, which are critical in supporting both our delivery and reporting efforts. Our servers are soon to be hosted in MS Azure, and we are planning to maximise the use of this platform in the coming years. We have also made considerable progress in evaluating and demonstrating the impact of our Rose Vouchers for Fruit and Veg projects. We have developed evaluation tools and theories of change to measure how our work improves the diets, health, and well-being of children, adults and families.
As we launch our new five-year strategy, we are looking for a passionate Data and Insights Officer who is committed to social change, health equity and inclusion, and can coordinate and develop our data analysis initiatives, as well as provide research and analytical support for our research and evaluation work.
Working closely with the Head of Operations and the Impact & Evaluation Manager, this role will play a key part in supporting the assessment and enhancement of the effectiveness of our projects as well as providing essential insights to support the strengthening of our fundraising and reporting efforts and project performance monitoring.
This role is pivotal in ensuring our strategies are data-driven, our outcomes are measurable, and our impact is effectively communicated to stakeholders, local authority funders, and the communities we serve.
We want our organisation to reflect the diversity of the communities we work in and we welcome applications from people from all backgrounds.
Application Instructions
• Please provide a cover letter clearly demonstrating how you meet the role requirements detailed in the attached job pack.
• Your CV
Interview Process: The selection process may include two interviews:
First Interviews: will take place online from the 16th to 19th June
The client requests no contact from agencies or media sales.
Thank you!
Purpose of the role:
At NEON, we know that you can’t separate the external work of the organisation from the internal work. They are so interlinked and interdependent that they both have to be given priority and resources if we want to achieve high impact. We see them as inseparable.
So the purpose of this role is to support NEON achieving its mission by ensuring the smooth running of NEON’s finance systems and processes. You’ll do this by delivering on the main financial tasks day-to-day, and support with finance projects aimed at improving NEON’s systems.
Key Responsibilities:
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Doing all of our day-to-day fundraising administration to keep us well-organised and compliant. This includes:
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Recording and monitoring fundraising data using our Fundraising Tracking Database
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Keeping all of our grant agreements, contracts and other relevant documentation well-organised on GDrive and elsewhere
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Ensuring compliance with the financial requirements of the grant agreements, and updating and maintaining the grant payments schedule
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Raising invoices on Xero in line with funder agreements - noting instalment dates and receipts
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Preparing payroll each month, ensuring everything happens on time and coordinating with our payroll agency. (This may only be a temporary responsibility)
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Processing and reconciling payments. This includes:
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Reconciling bank receipts and chasing late payments
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Processing supplier invoices and payments
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Monitoring our team’s Pleo card expenses and posting on Slack to our team for authorisation
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Managing the subscriptions on Pleo cards (this is likely a temporary responsibility until our People & Ops Manager returns from sabbatical leave)
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Preparing some financial reports and accounts. This includes accounts to trial balance, and ad hoc reports from Xero when our team have finance queries or need support
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Supporting with finance projects which make our finance systems work more efficiently, simply and sustainably e.g. helping to update our budget spreadsheets and approach to budgeting, or moving to a new bank
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Supporting the Head of Finance with budgets, financial planning and reports and any other ad hoc finance tasks
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Being part of Ops Hub shared work and cross-organisational work and team days
About you:
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You have experience dealing with people in different capacities, both internally and externally, on a day to day basis, and build strong working relationships
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You have solid finance experience and skill. For us that means:
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a minimum of three years work experience in a finance role, preferably within the charity/non profit sector. This means you have a good understanding of non-profit finance, including VAT and managing restricted and unrestricted funds
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a solid understanding of Accounts Payable (with BACs, invoicing, etc) and Receivable (invoicing and credit control) processes
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a Level 4 AAT, equivalent qualification or equivalent experience
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experience in control accounts reconciliation, and posting journals
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You know how to use accounting software and apps (e.g., Xero, Quickbooks, Sage) as well as Microsoft Excel or Google sheets
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You are proactive, well-organised and feel empowered to solve problems yourself when they come up (sometimes described as an “ownership mindset”), as well as balancing this with asking for help when you need it
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Excellence is important to you and it shows in your work. Whatever you do, you do it to a high standard
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You have strong organisational and time-management skills that are required to manage multiple tasks and deadlines. And you are comfortable moving between different paces of work - slower, more methodical work and quicker turnaround work
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You are a great communicator and you know that good communication is really important to the type of work you do - you’ll be happy to use our internal comms systems (Slack, Google Suite, Asana) to keep everyone in the loop on your work
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You’re willing to continuously learn and grow - you have growing levels of self-awareness and emotional intelligence, including around your own power and identity and how that means you relate to others. As a result, you’ll receive feedback from others well (and learn to give feedback well too)
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You are committed to NEON’s purpose of building the strength of movements for social, economic and environmental justice, and to learning how to align your actions with the values of NEON: solidarity; generosity and respect and our commitment to anti-oppression
The client requests no contact from agencies or media sales.
Thank you!
Key information:
- Salary: £27,810 per annum
- Full time – 37.5 hours a week, with occasional weekend and evening working
- 12 months fixed term
- Closing date: Monday 26 May 2025
- Provisional interview date: week commencing Monday 2 June 2025
Can you use your love of nature and your environmental experience to help bring our parks to life?
We are looking for an enthusiastic, nature-loving person with a strong environmental background who can work with stakeholders to deliver urban greening initiatives (such as SuDS, planters, street trees, and swift towers), share your skills with local people so they can replicate practical urban greening actions themselves, and encourage engagement and support for urban greening in our local community.
The role will involve:
- Developing a programme of activities to inspire and educate local people about urban greening initiatives
- Leading talks and workshops on topics such as local wildlife and conservation
- Attending community events to promote urban greening principles
- Alongside the Programme Manager, managing the project delivery including budget
- Collect and analyse data on the success of nature-based initiatives and programmes
Registered Charity
11 - 20
Our charity enhances parks and green spaces across Bournemouth, Christchurch and Poole so that people and wildlife can flourish
Thank you!
This role is key to the successful management of the charity. You will provide the financial data required by the team to meet the needs of our funders reporting requests as well as maintain accurate records of the charities finances. You will work with our small friendly staff team to ensure we have the most up to date figures to hand. A great charity to work for, you will find us a friendly group who support each other.
Thank you!
OTR is a charity committed to improving the mental health and wellbeing of the young people in Bath and North East Somerset (BANES). Our current five-year strategy seeks to strengthen the reach of OTR with those young people that need us most. We know there are barriers for young people engaging in the support they need, and that we have a responsibility to address those barriers and ensure the young people that need our support – get it.
OTR is at a pivotal moment, with significant opportunities for growth and innovation. We seek a dynamic, mission-driven leader who can balance strategic vision with hands-on engagement to be our next CEO.
With a strong foundation, a dedicated team, and an engaged board, this is a compelling leadership opportunity to shape the future for young people’s support in BANES.
As CEO, you will drive our mission of empowering young people and transforming lives and lead a values-driven, people-first organisation, ensuring our person-centred services continue to provide life-changing support to those in need.
You will be a collaborative and entrepreneurial leader with senior leadership experience in the voluntary sector. You will demonstrate expertise in strategic planning, financial oversight, and stakeholder engagement.
A key objective for our new CEO will be to lead our strategy on income generation, therefore we’re looking for someone who can bring this experience to our organisation.
This is an exciting and pivotal leadership role with opportunities to expand, build new partnerships, and strengthen collaboration across our partnerships and locality. You will embody inclusive leadership, empowering people to feel valued, respected, and able to contribute their unique perspectives and talents.
Registered Charity
21 - 50
Mental health and wellbeing charity providing free, confidential, independent support to young people aged 10-25 across Bath and North East Somerset
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Alexandra Rose Charity
Founded by Queen Alexandra in 1912, Alexandra Rose Charity (ARC) has a long history of supporting people experiencing poverty in the UK. Our vision is for everyone to have access to healthy and affordable food, and our mission is to give families on low incomes access to fresh fruit and vegetables in their local communities whilst advocating for systemic change to address food insecurity and health inequalities.
Since 2014, ARC has pioneered the use of financial incentives to improve access to healthy food and combat food insecurity through our Rose Vouchers for Fruit & Veg projects. To date, we have supported over 11,000 families, including over 20,000 children, to access £3.5 million of fresh fruit and vegetables in their local communities.
To deliver this scale, we work with 73 children and family centres and community organisations, 69 market traders and independent retailers, two fruit and vegetable vans and one fruit and vegetable delivery box scheme. We estimate that our projects have generated a total economic value added of almost £9 million for the local economies of the eight locations where we work: five London Boroughs, Barnsley, Liverpool and Glasgow.
As part of our new five-year strategy, we want to grow our reach and impact as part of a national movement where Rose Vouchers for Fruit & Veg projects are embedded in local and national policies and seen as a key intervention for transforming the diets of communities across the UK.
About the role
ARC has made significant progress in evaluating and demonstrating the impact of our Rose Vouchers for Fruit and Veg projects. We have developed evaluation tools and theories of change to measure how our work improves the diets, health, and well-being of children, adults and families. Additionally, we have commissioned economic impact assessments, offering valuable insights into the wider benefits of our approach.
As we launch our new five-year strategy, we are seeking a passionate Impact and Evaluation Manager to lead our research and evaluation initiatives. This role will play a key part in assessing and enhancing the effectiveness of our projects, strengthening our evaluations by exploring causal links to health outcomes and tracking long-term beneficiary impact beyond their time in the projects.
Working closely with the Head of Advocacy, Impact, and Communications, the Impact and Evaluation Manager will identify gaps in our evidence base, collect compelling data and stories, and help build a strong case for policy change. They will also develop academic partnerships, leveraging existing relationships to enable rigorous research that deepens our understanding of the impact of our work.
This role is pivotal in ensuring our strategies are data-driven, our outcomes are measurable, and our impact is effectively communicated to stakeholders, funders, and the communities we serve
We want our organisation to reflect the diversity of the communities we work in and we welcome applications from people from all backgrounds.
• Please provide a cover letter clearly demonstrating how you meet the role requirements detailed in the attached job pack.
• Your CV
Interview Process: The selection process may include two interviews:
First Interviews: will take place online from the 16th to 19th June
The client requests no contact from agencies or media sales.