Records manager jobs

Job Title: Volunteer Manager – Southern Central
 
Reporting To: Head of Volunteering 
 
Salary Range: £25,000 - £26,700
 
Contract Type: Permanent 
 
Location: Unit 1 Sunset Business Park, Brunel Road / Nutwood Way, Calmore Industrial Estate Totton Hampshire SO40 3WX

Hours/Days per week: 35 hours per week, 9am – 5pm, Monday – Friday. 
 
Requirements: We can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records. 
 
 About Us

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 
 
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 
 
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 
 
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
 
Duties and Responsibilities 
 
•Responsible for the end-to-end volunteer experience at the Southern Central Depot
•Recruit, induct, and support volunteers 
•Handle individual volunteers’ queries and issues
•Carry out administrative tasks including using the Volunteer Management System in Microsoft Dynamics. Report on and utilise the data to make positive changes
•Manage volunteer feedback and implement effective problem-solving techniques and strategies
•Develop and deliver volunteer recruitment campaigns
•Support volunteer events for recruitment and recognition
•Lead the implementation of volunteer-related policies and continuous improvement initiatives locally
•Support other teams across the organisation to develop skillsets to better support volunteers across the organisation
•Act as a local ambassador for the organisation
 
Person Specification 
 
You will be excellent people manager, love working with a wide variety of people and be able to quickly build deep and positive relationships in a volunteer-centric organisation. You will want to spend time with the volunteers and get to know their experience and perspective. You are highly organised, data and IT savvy, efficient with your time, and you are used to prioritising tasks and making a difference wherever you go. You have a passion for being in a charity that is expanding rapidly and thriving in a busy environment. You will have a desire to help reduce food waste and/or fight food poverty.
 

Recruitment timeline 
 
We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

Shape the future of our services and build partnerships that change lives.

Do you want to play a key role in growing a national charity and strengthening the services we deliver to families across the UK?

At HENRY, we support babies and young children to get the best start in life - creating lasting change for families, particularly those from disadvantaged backgrounds. We are innovative, award-winning, and ambitious, and we are now looking for a Business Development Manager to help drive our next phase of growth.

About the Role

As Business Development Manager, you will play a central role in shaping how HENRY grows and delivers its services nationally. You will lead on developing our business offer, managing contracts and licences, and building strong, lasting relationships with commissioners and partners.

This is a strategic and hands-on role, giving you ownership of the full contract lifecycle - from developing compelling offers to negotiating, managing, and renewing agreements. You will work closely with the CEO and senior colleagues, helping to strengthen our income streams and ensure we continue delivering meaningful impact for families.

This is a rare opportunity to take on a strategic Business Development role on a part-time (0.6 FTE) basis, offering flexibility alongside meaningful responsibility.

About the Team

You will join our Business Development team, supporting income growth and ensuring contract compliance to enable the continued scale of our charitable work. You will be line managed by the CEO and work closely with colleagues across Business Development, Family Support and Training teams.

Key Responsibilities

This role holds responsibility for:

1. Business Offer Development for HENRY

• With colleagues in Business Development, ensure HENRY has a clear, costed and attractive offer for localities wanting to deliver HENRY in partnership.
• Lead an annual review of costs and prices of our training, programmes and licensing to remain cost-effective, competitive and value for money.
• As part of Business Development team, work with team members and Finance to ensure timely and clear understanding of income through license fees, training commissions and resource sales.
• Remain abreast of the needs of commissioners to ensure HENRY remains agile and relevant in its offer in supporting babies, children and families lead healthy, happy lives.
• Work with colleagues in Development to help plan training and development needs as appropriate.

2. Contract Development, Management and Compliance

• Oversee the full lifecycle of contracts and licenses, from drafting and negotiation to execution and renewal in line with legal, regulatory and organisational policies.
• Take responsibility for establishing contracts when a new local area is onboarded, working closely with the other Business Development Manager and CEO.
• Ensure data sharing agreements are in place, reviewed and adhered to, working closely with the data protection leads.
• Manage ongoing relationships, additional services (such as training commissions) and renewal discussions with existing HENRY areas, monitoring compliance with contractual obligations and taking appropriate action where commitments are not being met.
• Collaborate with local Service Managers and National Family Support Lead in direct delivery areas to manage commissioner relationships and ensure service commitments are met and proactively identifying opportunities for contract extensions or expanded services.
• Review and analyse contracts to identify risks, opportunities and improvements.
• Work with colleagues in Family Support and Data and Evaluation Team to ensure reporting is timely, accurate and aligned with contractual obligations.

3. Organisational Support and Alignment

• Maintain organised and accessible records of all contracts, amendments and key dates.
• Provide guidance, advice and training to staff on contract-related issues, interpretation and compliance, promoting consistent and confident practice across HENRY.
• Work closely with Finance, Training and Development teams to ensure contracts align with budgetary and service delivery requirements.
• Contribute to the development of organisational policies and procedures relating to contract management.

4. Attitudes, Behaviour and Values

• Build respectful relationships, understanding the impact of your behaviour on others and being willing to adapt it when necessary.
• Work effectively as a member of the team by consulting and sharing information with colleagues, managing your time to meet deadlines and preparing for meetings.
• Maintain clear and accurate records.
• Communicate effectively with partners and stakeholders at all levels.
• Comply with all organisational policies and procedures.
• Model HENRY values.
• Support own development through on-going reading, research and supervision.

Person specification

Qualifications

Essential:

• Relevant degree or proven experience 

Experience

Essential:

• Experience in contract management, including drafting, negotiation, and compliance monitoring ideally with experience of local authority commissioning
• Experience in Business Development. This might be from industry, fundraising or social enterprise
• Proven ability to build and maintain effective relationships with commissioners, partners, and internal stakeholders 

Desirable:

• Experience of service development and/or delivery within health, social, education settings
• Experience supporting senior staff in contractual or partnership discussions

Knowledge

Essential:

• Awareness of contract law and familiarity with legal and regulatory frameworks relevant to service delivery
• Costing and pricing for business development 

Desirable:

• Knowledge of safeguarding, data protection, and other relevant compliance frameworks 

Skills and attitudes

Essential:

• Strong organisational skills with the ability to manage multiple contracts and deadlines
• Analytical skills to assess risks and opportunities within contracts
• Excellent communication, negotiation, and influencing skills
• High level of attention to detail and accuracy in documentation and record-keeping
• Proactive, with the ability to anticipate issues and propose solutions
• Confident decision-maker with sound judgement and integrity 
• Collaborative and approachable, able to support colleagues across different functions
• Resilient and adaptable in managing complex negotiations and competing priorities 
• Committed to HENRY's mission and values, with a focus on achieving positive outcomes for families 
• Confidence with digital and technology in day to day work 

Salary & Benefits

• Salary: £35,603.82 FTE (£21,362.29 pro rata)
• 30 days annual leave + bank holidays (pro rata 18 days)
• Enhanced sick pay and parental leave
• Pension with up to 6% employer contribution
• Hybrid working with flexible hours (8am–6pm)
• Employee Assistance Programme
• Opportunity for pay progression

Additional Information

• Location: Hybrid, with 1–2 days per month in Eynsham
• Hours: 22.5 per week (0.6 FTE)
• Closing date: 9am Monday 1st June
• Interviews: Wednesday 9 June at our Eynsham office
• DBS check required

A little bit about the role 

Location: ​National, hybrid. If London-based, 2 days a week expected in our London Office.

Contract:​ Full Time, 6-month fixed term contract. ​

Salary: £50,242.40 (£53,747.68 with London office allowance) plus competitive pension

Please note that this role will be closing on Monday 1 June 2026 at 9am.

The Contract Governance team helps Frontline deliver its mission by supporting the governance of Approach Social Work and other strategically important work, making sure decisions are clear, risks are understood, strategic partnerships work well, and colleagues have what they need to deliver lasting change for children and families.

This role is placed at a senior-manager banding to reflect the level of responsibility, autonomy and judgement required. This includes leading significant areas of contract governance, working with senior internal and external stakeholders, and deputising for the Principal Contract Governance Manager where appropriate. As part of the role, this may include line management responsibility for members of the Contract Governance team during periods of absence, parental leave or increased team need.

Some key responsibilities include:

• Leading key areas of contract governance for Approach Social Work and other strategically important contracts where relevant.
• Leading or supporting DfE-facing contract governance activity, making sure Frontline is well prepared for important discussions, updates and decisions.
• Preparing clear papers, briefings, updates and recommendations for senior colleagues and governance groups.

Please review the job pack for full list of responsibilities.

A little bit about you 

We are looking for an experienced contract governance or programme management professional with a strong track record in complex, regulated or government-funded environments. You will bring solid experience of contractual frameworks, risk management and senior stakeholder engagement, with the credibility to lead DfE-facing governance activity confidently. You will be a skilled communicator, who is able to prepare clear papers and briefings, bring together evidence and data, and translate complexity into practical next steps.

We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own. 

If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you. 

Important information

We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.

We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.

We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!

This role is ineligible for sponsorship and so all applicants must have the right to work in the UK.

For further information about this role, please contact Roderick Eneh (see job pack for email address).

Senior PR and Communications Manager

The Royal Marsden Cancer Charity
Location: Chelsea, London (Hybrid working, two office days)
Salary: £51,000
Contract: Permanent, Full-time (37.5 hours per week)

The Royal Marsden Cancer Charity exists to transform the lives of people affected by cancer. We fund world-leading research, state-of-the-art equipment and exceptional patient environments, ensuring The Royal Marsden can continue to deliver outstanding care and develop pioneering treatments used across the UK and beyond.

Following significant growth and the successful £70m Oak Cancer Centre Appeal, we are now delivering our most ambitious strategy yet - raising at least £215m over five years, including a major new development in Chelsea.

About the Role

We are seeking a passionate and experienced Senior PR and Communications Manager to lead our PR and Communications function and play a key role in raising the Charity’s profile as a global leader in cancer research funding.

You will lead the development and delivery of a proactive and reactive PR and communications strategy that enhances our reputation, drives awareness, and supports fundraising across all income streams.

Managing a small team, you will work collaboratively across the Charity and hospital to identify compelling stories—from groundbreaking research to powerful patient and supporter experiences—and bring them to life across regional, national and sector media.

What You’ll Be Doing

Strategic Leadership

• Deliver the Charity’s PR and communications strategy to increase visibility, reputation and engagement
• Manage and develop the PR and Communications team, ensuring high-quality, impactful output
• Track and report on media performance, coverage and KPIs.

Media Relations & Reputation Management

• Develop strong relationships with national, regional and specialist media
• Lead proactive media engagement, including story sell-in, press releases and media briefings
• Manage reactive communications, including handling sensitive issues and advising on messaging
• Identify opportunities to position senior leaders as thought leaders within the sector.

Content and Storytelling

• Oversee the development of high-quality, compelling content that showcases the Charity’s impact
• Lead on the production of the Charity’s supporter magazine Progress and key publications, including Annual and Impact Reports
• Work closely with clinical teams, patients and supporters to source authentic, engaging stories.

Campaigns and Partnerships

• Lead PR activity for flagship campaigns and events, including The Banham Marsden March, Celebrate a Life, and the Ever After Garden
• Support major fundraising initiatives, corporate partnerships and new product launches
• Collaborate with Marketing and Digital teams to maximise reach across channels.

Stakeholder Engagement

• Build strong relationships across the Charity, hospital and external partners
• Work closely with clinical teams, senior leadership, and celebrity/VIP stakeholders to maximise appropriate PR opportunities
• Ensure consistent and accurate representation of the Charity’s brand and messaging.

About You

We are looking for a confident and strategic communications leader with strong charity sector experience.

You will bring:

• Significant experience in PR and communications within the charity sector
• A proven track record of delivering impactful PR strategies and campaigns
• Strong media relations expertise, including handling complex and sensitive issues
• Experience of managing and developing high-performing teams
• Excellent writing, editing and storytelling skills
• Experience producing publications such as annual reports or magazines
• Strong stakeholder management skills, with the ability to influence at all levels.

Desirable:

• Knowledge of the NHS or healthcare environment
• Professional qualifications in journalism or communications
• Experience working with VIP or celebrity engagement.

Why Join Us

• Play a pivotal role in a high-impact charity making a real difference to cancer patients around the world
• Work with leading clinicians, researchers and inspiring patient stories
• Be part of an ambitious organisation at a critical stage of growth
• Lead high-profile campaigns with national reach.

Benefits

• Hybrid working between home and Chelsea with occasional travel to Sutton
• Flexible working around our core hours of 10am to 4pm
• 27 days annual leave rising with length of service
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
• Training, support and development opportunities
• Access to the blue light discount scheme and other discounts opportunities
• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

Our Commitment to Inclusion

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all.

We are looking for an experienced corporate fundraising manager with demonstrable success in building relationships and maximising income from corporate supporters, sponsors and prospects. The role will lead on securing new business partnerships and developing a varied portfolio of exciting opportunities and events.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

We are looking for an experienced and highly organised grant manager with exceptional communication and relationship building skills, to manage all aspects of grants from The Christie Charity to the NHS Trust.

The role will take responsibility for collating project information and supporting internal teams to communicate and demonstrate project impact and ensure accountability to our external partners and audiences.

This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time.

Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Location: Old Street, London (Hybrid) * Please note that we are based in a women-only building. 

Accountable to: Co-Director 

Salary and hours: £44,289 - £49,339 pro rata (dependent on experience), 21 hours per week, plus benefits 

Length of contract: Permanent 

Purpose of the role: Working alongside the other Finance Manager (job-share partner) and the Co-Director, this role is responsible for ensuring the charity’s finances are effectively managed and that financial records are accurate and up-to-date. The postholder will collaborate closely with their job-share counterpart; together, they will be jointly accountable for the smooth operation of the organisation’s financial systems, while maintaining clearly defined areas of responsibility.

This role has a primary focus on the operational delivery of finance functions, including day-to-day processing and book-keeping related to income. It will ensure robust financial controls, accurate record-keeping, and efficient financial processes, supporting Women for Refugee Women to operate effectively and maintain strong financial discipline. 

Key responsibilities

Finance Administration 

• Together with the Finance Manager (Strategic) and the Co-Director, ensure that the charity’s finances are well managed and accounts are kept up to date. 

• Maintain overall responsibility for accounts receivable, and support the Finance Manager (Strategic) with accounts payable.

• Working together with the Finance Manager (Strategic), ensure all income and expenditure is entered onto the electronic book-keeping system (currently Quickbooks) accurately and in a timely manner, and assigned to relevant funds in accordance with funders’ requirements and restrictions.

• Ensure all donation details are correctly entered into the Donorfy fundraising database. 

• Ensure imported data in the accounting systems reconciles accurately with recorded transactions, and produce bank reconciliations as needed. 

Finance Management 

• Implement and monitor day-to-day financial controls, ensuring all processes meet audit and internal control standards. Ensure proper document storage, coding and audit trails for all transactions. 

• Support the Finance Manager (Strategic) in reviewing and updating operational finance procedures and ensuring organisation-wide compliance. 

• Working closely with the Finance Manager (Strategic) and the Co-Director, support improvements to finance systems and workflows. 

• Act as a bank signatory where appropriate.

Income Management 

• Ensure that all grants and other income due to the charity are received and managed in line with funder conditions and restrictions. 

• Issue and track invoices to ensure all income owed to the charity is collected promptly. 

• Ensure all cheques / cash income received is deposited into the current account in a timely manner. 

• Support fundraising and individual giving colleagues by providing accurate, timely financial information on a weekly basis to strengthen donor stewardship and reporting. 

• Maintain accurate records of gift aid declarations made. Prepare and submit regular Gift Aid claims to maximise eligible income. 

• Maintain accurate records of gift-in-kind and pro bono donations, organisational assets and restricted funds. 

• Ensure all income is recorded consistently across both the financial system and the fundraising database, working closely with the Individual Giving Manager to ensure alignment and information flow. 

Operational Reporting & Support 

• Provide financial administration support across the organisation, including for delivery teams and fundraising colleagues. 

• Work closely with the Finance Manager (Strategic) to ensure accurate information flows between operational processing and financial planning/reporting. 

• Provide responsive support to staff, helping them navigate finance processes confidently and consistently. 

• Support the Finance Manager (Strategic) to prepare quarterly financial updates and Management accounts, as well as annual financial statements. 

• Support the Finance Manager (Strategic) and Co-Director with payroll, pension reports and human resources management when required. 

• Attend the quarterly Finance & HR committee meetings and contribute to preparing papers as needed. 

General 

• Undertake any other duties commensurate with the post.

• Support wider organisational activities as needed, including on occasion in the evenings or at weekends. 

• Meet regularly for line management, supervision and appraisal with the Co-Director. 

• Identify own training needs and undertake relevant training and development, approved by the Co-Director. 

Children on the Edge is seeking a proactive Partnerships Manager to drive our grant-funding strategy in a fast-evolving sector. If you’re an experienced relationship-builder who thrives in an agile environment and is passionate about demonstrating real-world impact through local ownership, we’d love to have you on our team.
 

Prospecting
● Identify and evaluate potential funding opportunities from UK and overseas foundations and grant makers. 
● Work with the Chief Operating Officer (COO) to develop a pipeline of potential support.
● Develop strategic approaches to new funders.

Writing Applications and Proposals
● Proactively gather information from the Children on the Edge team to develop compelling proposals and budgets for funders. 
● Communicate Children on the Edge’s values and distinctives.
 

Reporting
● Proactively feed into the wider fundraising team’s collaboration to ensure we can provide all information required by funders.
● Craft tailored narrative and financial reports that demonstrate impact.
● Support the COO as required in reporting to larger Grants and HNW partnerships. 

Building Relationships
● Cultivate a portfolio of existing, lapsed and new funders.
● Represent Children on the Edge externally to build a network of prospects and support engagement events and activities as needed.
 

Management & Planning
● Acknowledge donations promptly; tracking donor communication in Salesforce.
● Use Salesforce to record and report on prospecting, applications and income. 
● Follow best fundraising regulations practice and comply with relevant legislation.

We are looking for a warm, organised and proactive Membership and Individual Giving Manager to help us deepen relationships with our members and supporters.

EDS UK is the leading UK charity dedicated to supporting people living with Ehlers-Danlos syndromes (EDS) and hypermobility spectrum disorders (HSD). We provide trusted information, community connection and advocacy, for better recognition, diagnosis and care. Our members and supporters are at the heart of everything we do.

This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.

As part of a small team, you’ll enjoy a varied role that blends hands-on delivery with strategic thinking. You’ll lead our membership scheme, grow regular giving, and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.

This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s supporter experience.

Purpose of Role:

• To ensure the smooth and effective running of all aspects of Healthwatch Bucks’ delivery.
• Work with the Chief Executive to review, maintain, and update policies and procedures and ensure organisational compliance.
• Maintain HR and other records in line with agreed policies and legal requirements.
• Provide effective administrative support for the recruitment, onboarding, induction, training, and departure of staff, volunteers, and directors.
• Oversee a professional, courteous, and empathetic signposting service for people seeking health and social care information.
• Ensure that all staff, volunteers, and directors can use data, information, and record-keeping systems appropriately and comply with policies and procedures, including Data Protection, confidentiality, and GDPR.
• Act as the central point of contact for volunteers, helping to facilitate positive relationships between volunteers and staff and ensuring volunteers remain engaged in the wider work of the organisation.
• Deputise for the Chief Executive at agreed meetings and forums.

Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full time, permanent

Salary: £40,000 to £42,000 gross er annum, depending on experience

Closing Date: Monday 25 May 2026

Assessment Day at MSSC NSC: Tuesday 2 June 2026 

The Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.  

The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.

 About the role

The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.

Responsibilities

• To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows

• To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems  
• To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent  support to volunteers.

• To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers.

• To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner

• To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary

• To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks

• To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards

• To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.

Requirements

• Experience of leading the development and maintenance of digital volunteer management/ communication systems
• Experience of creating and maintaining complex automated workflows
• Experience of overseeing the administrative functions of a CRM system
• Experience of implementing, managing reviewing and refining administrative processes
• Experience of delivering a first-class service to clients or customers
• A strong understanding of the voluntary and community sector, ideally within the youth  sector
• Experience of managing or supervising a large team

Desirable 

• Experience of managing or supervising a team based remotely
• Experience of using Microsoft Forms and Power Automate or similar systems
• Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
• Experience of empowering a team to deliver a first-class customer service
• Experience of working with volunteers and the knowledge of how to ensure they are supported
• Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication
• Experience developing processes which are targeted at both internal and external audiences
• Experience of leading projects manging change with various stakeholders

For further information, please download the . If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. 

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

Purpose of the role:

To lead and deliver Back Up’s People and Culture strategy, ensuring the organisation attracts, develops and retains a high-performing and engaged workforce aligned to its values and strategic objectives.

To act as a trusted advisor to SMT on all people-related matters, providing expert guidance on organisational development, culture, and workforce planning.

To oversee the effective delivery of HR operations, ensuring high-quality administration, compliance, and continuous improvement, with day-to-day processes delivered through the HR, People and Culture Administrator. 

RESPONSIBILITIES:

Recruitment and Staffing:

· Oversee best practice in inclusive recruitment, ensuring alignment with Back Up’s values and commitment to diversity and inclusion.

· Partner with SMT and hiring managers to identify current and future workforce needs and develop effective recruitment and workforce planning strategies.

· Ensure role descriptions are consistent, future-focused, and aligned with organisational design and strategic priorities.

· Provide strategic oversight of recruitment processes, ensuring quality, consistency, and positive candidate experience.

· Monitor recruitment metrics (e.g. time-to-hire, diversity of applicants, conversion rates) and implement improvements.

· Oversee onboarding processes to ensure a consistent and high-quality experience for new starters.

· Ensure exit interview processes are delivered effectively and that feedback is analysed to inform retention strategies.

Employee Relations and Culture:

· Foster a positive, inclusive and values-led workplace culture where employees feel engaged and supported.

· Lead on complex employee relations matters, providing expert advice, managing organisational risk, and ensuring fair and consistent outcomes.

· Coach and support managers in addressing employee relations issues, performance concerns, and employee wellbeing matters.

· Work with internal groups (e.g. Wellbeing, Diversity & Inclusion) to design and deliver initiatives that strengthen engagement and organisational culture.

· Lead on staff engagement approaches (e.g. surveys, feedback mechanisms, action planning), ensuring insight is captured and acted upon.

· Working with the SMT develop a programme of internal communications relating to people management, organisational culture and behaviours

 Payroll and Benefits:

· Oversee monthly payroll, pension and benefits processes, ensuring accuracy, compliance, and timely delivery.

· Ensure appropriate controls, reconciliation processes, and data validation are in place, with day-to-day administration managed by the HR Administrator.

· Lead on benefits review and benchmarking to ensure Back Up remains competitive and aligned with organisational values.

Learning and Development:

· Support the SMT to identify training needs and implement professional development programmes for staff and trustees which are tailored to individual and Charity goals.

· Work closely with the People Development volunteer supporting team member coaching, awareness and self-development.

· Oversee the delivery and effectiveness of the induction and ongoing learning programmes

· Lead on the e-learning programme, ensuring content is relevant, impactful, and meets regulatory requirements

Performance Management:

· Oversee performance management processes, ensuring they are consistent, fair, and aligned with Back Up’s values and behaviours.

· Provide guidance and coaching to managers on performance management, including managing underperformance and supporting development.

· Line Management of HR, People and Culture administrator providing clear direction, development support and quality assurance across HR administration.

HR Systems, Data and Insight:

• Oversee HR systems to ensure they are fit for purpose, user-friendly, and effectively support organisational needs.
• Ensure data integrity and robust reporting processes are in place across all HR systems.
• Analyse HR metrics and provide insight and recommendations to SMT.
• Use data to inform workforce planning, organisational development, and continuous improvement initiatives.

Best Practice, Policy Development and Compliance:

· Review and update our staff handbook and HR policies and procedures using Back Up’s tone of voice and ensuring compliance with UK employment law and best practice.

· Ensure all staff are aware of and understand HR policies and procedures through effective communication and training.

· Identify and manage HR-related risks, escalating significant issues where appropriate.

· Support organisational audits by ensuring HR systems, records, and processes are compliant and well maintained.

· Stay informed about changes in employment legislation and recommend necessary adjustments to policies.

· Support us to be leaders in inclusive workplace practices delivery of the Disability Confident scheme.

OTHER DUTIES AND RESPONSIBILITIES:

· Collaborate with the SMT to align People and Culture operational practice with Charity goals.

· Oversee annual staff survey.

· Manage HR-related budgets, including training and development costs.

· Provide ad-hoc reports and analysis on HR metrics to inform decision-making.

· Support the ethical and responsible use of AI and other technologies across the charity to support our ability to deliver for people with spinal cord injury.

The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.

PERSON SPECIFICATION:

Essential:

Experience

• CIPD qualification, equivalent experience may be considered.
• Proven experience in HR management, preferably within the charity or not-for-profit sector.
• Strong understanding of UK employment law and best practices.
• Excellent communication and interpersonal skills, with the ability to work effectively with all
• levels of the organisation.
• Ability to handle sensitive information with confidentiality and professionalism.
• Team lead or Line management experience.

Knowledge and Skills

· Strong problem-solving and conflict resolution skills.

· Ability to develop and deliver training programmes effectively.

· Knowledge of recruitment best practice and employee engagement strategies.

· Attention to detail.

Desirable:

 · Understanding of issues faced by people affected by spinal cord injury (SCI).

· Experience of working in the charity or not-for-profit sector; and inspiring and motivating volunteers.

Please Note: We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications. 

Closing date: Rolling recruitment

About Families Out Loud

Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one’s drug or alcohol use. We provide non-judgemental, stigma-free spaces for people to speak out, connect, and heal. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.

About the role

We are seeking an experienced Service Manager, who is either BACP (or similar) registered, to join the team. Working closely with the Board of Trustees, you will manage our client services and counselling support team, whilst maintaining a small caseload.

This is a key role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. Committed to our Purpose, Vision, and Values, your work will help to secure the charity’s continued growth and future success.

Key responsibilities

·Manage the full client journey, from initial enquiry to end of support

·Lead and support a team of freelance counsellors (supervision, coordination, oversight, wellbeing awareness)

·Maintain a small client caseload as agreed with trustees

·Ensure safeguarding concerns are managed appropriately and in line with policy

·Oversee use of practice management systems (clinical and administrative)

·Ensure accurate, secure and GDPR-compliant record keeping 

·Provide a monthly service report (activity, KPIs and administrative)

·Review and authorise counsellor timesheets and invoices

·Contribute to the ongoing development and improvement of the service

What we’re looking for

·A minimum of 5 years’ counselling experience

·A minimum of 2 years’ management, supervisory or service leadership experience

·BACP registered (or equivalent professional body)

·Strong understanding of safeguarding and working with vulnerable individuals/ families

·Excellent interpersonal skills and ability to build trust quickly

·Strong time management and organisation skills

·Ability to manage multiple priorities in a flexible, part-time role

·Understanding of the impact of addiction on families

About Chapter One 

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in thirteen areas/regions of the UK and will support over 4,000 children in 2026-27.

Our unique Online Reading Volunteer programme pairs struggling five to seven-year old (Y1-3) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

From a school perspective, online reading volunteers provide direct, meaningful literacy support for up to 10 pupils per class. The programme is particularly suitable for communities where it might be challenging to find parents and other volunteers who can commit to physically visiting schools to boost reading. For more information please visit our website and watch this short video!

About the Role

Chapter One is seeking a Bradford Programme Manager who is an excellent communicator and is able both to motivate and support schools and teachers to implement our online reading volunteers programme, and also to ensure that the programme’s impact and benefit to disadvantaged communities is maximised throughout the academic year. 

The post is ideal for someone looking for part-time, flexible, term-time only work from a home base and who is able to travel frequently in and around West Yorkshire. The postholder will be joining a team of established Programme Managers who work in different parts of the UK and will need to have some flexibility to work some additional hours during busy autumn weeks, and conversely to work fewer hours during quieter periods of the year.

There are plans for future expansion in Bradford so the role may grow, in time.

Key Responsibilities: 

• Effectively explain Chapter One’s online reading volunteer programme and its benefits to school leaders and teachers.

• Install, setup and maintain Chapter One equipment in participating classrooms.

• Organise and conduct initial teacher training and follow-up.

• Ensure a smooth initial launch of Chapter One’s programme in every classroom.

• Fully understand the operation of the Chapter One platform and database and effectively communicate this to others as needed.

• Liaise with colleagues performing technical and volunteer support roles.

• Through regular visits to/contact with schools, provide on-going embedded professional learning and support to teachers throughout the year as needed.  

• Proactively monitor classroom adherence/fidelity to the Chapter One model, including systematic review of data reports and volunteer feedback, taking proactive action to resolve problems that arise.

• Analyse and manipulate data (largely in Google sheets) to produce reports and identify trends.

• Create regular data summaries for all participating classrooms.

• Lead annual review meetings for senior leadership at participating schools.

• Support programme monitoring, evaluation and research as required.

• Coordinate in person and virtual school ‘visits’ of volunteer teams to classrooms where necessary. This may include opportunities for Chapter One children to visit the office of the volunteers.

• Liaison with corporate partners as required.

• Weekly communication and status updates with Senior Programme Manager(s) and wider team.

• As a new school year approaches, secure commitments from returning schools and help find and target new schools to join Chapter One’s programme. 

We are looking for applicants with the following essential qualities:

• Highly motivated individual with excellent interpersonal and organisational skills. 

• Proven track record of working at a senior level in education, project management or a related field. 

• Proven strength in both written and verbal communication. 

• Highly IT literate, with excellent computer skills, able to troubleshoot software and technical  hardware issues, adept with Google suite and Microsoft Teams.

• Ability to manipulate and analyse data to draw useful conclusions to improve programme delivery.

• Proven ability to work independently. 

• Self-starter and quick learner.

• Ability to adapt and embrace a changing environment. 

• Ability to drive and access to a car for work purposes.

Ideally, applicants will also have the following desirable qualities:

• Two years of teaching/education experience with primary age children.

Please note that this role covers West Yorkshire, currently Bradford, Leeds and Keighley.

How to Apply

Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should:

1) Explain your relevant experience and why you’re interested in this role at this point in your career.

2) Share your ability to be resilient when things are not going the way you thought, including clear examples of past experiences.

3) Explain how our organisational mission is in line with your values.

Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. 

Chapter One is committed to safeguarding children and young people. All postholders are subject to satisfactory references and an Enhanced DBS check.  Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

N.B. Shortlisting and phone screens are likely to take place week commencing Monday 8th June.  For successful candidates, interviews are likely to begin week commencing Monday 15th June.