Records manager jobs

Role overview 

This newly created senior role strengthens The Young Foundation’s strategic business development function and supports income growth across the full range of our programmes and partnerships. The post will provide expertise in fundraising and procurement processes including approaches to philanthropic funders and investor circles as well as formal tendering, dealing with a range of funding modalities from research grants to commercial consultancy and trusts and foundations. 

Key responsibilities 

Business development and income growth

• Lead high‑value income generation processes, including building consortia, securing philanthropic funding, and delivering high quality formal tenders, coordinating inputs from across our delivery teams.

• Oversee the preparation of costed proposals and pitches for a diverse range of funders, including research councils, local authorities, commercial consultancy, and philanthropic trusts. 

• Support the continued growth and impact of The Young Foundation’s external-facing activity, aligning business development with communications and policy work. 

• Manage a robust pipeline, tracking opportunities and ensuring strategic alignment with organisational priorities.

• Develop budgets, pricing models, and partnership structures for commissioned work.

• Identify new funding and commissioning opportunities through horizon scanning, network engagement, and proactive outreach.

• Collaborate with senior colleagues to refine and grow thematic and programme areas.

• Support and advise colleagues across the organisation on approaches to business development including opportunity identification, competitive analysis, structuring meetings, building consortia and financial models. 

Partnerships, networks and relationship management

• In collaboration with programme delivery leads, build and steward relationships with funders, commissioners, consortium partners and strategic collaborators.

• Lead account management for key partners to support long‑term growth and mutual value creation.

BD leadership, systems and strategy

• Create, improve and maintain appropriate BD systems, processes and tools, including pipelines, trackers and lessons‑learned approaches.

• Contribute to organisational strategy and planning and, in particular, to fundraising strategy and external affairs.

• Create and monitor BD metrics, reporting on feedback and recommending appropriate courses of action.

• Manage a repository of BD data and information, including track record, capacity statements, boilerplate bid sections, etc.

• Champion The Young Foundation’s values, ensuring inclusive, ethical and community‑centred practice. 

Person specification  

Prior experience – essential  

• Substantial experience of leading/managing business development and income generation for a think tank or similar research/innovation led organisation. 

• Track record of securing income across a range of relevant funders through both competitive tenders and proactive approaches.

• Strong commercial acumen.

• Excellent communication and relationship‑building skills.

• Understanding of UK government and non-government sectoral funding landscapes.

• Strong network in the UK community and/or social innovation sector.

• Commitment to equity and social justice.

• Demonstrated collaborative approach to team-working – able to work effectively with colleagues with a range of specialisms and to operate effectively in a remote-first organisation. 

Prior experience - desirable 

• Experience with the introduction of CRM software.

• Familiarity with creating and reporting on BD metrics at Senior Leadership Team and/or Board level.

• Experience of/interest in exploring the impact of AI in business development and fundraising. 

• Familiarity and/or previous experience with The Young Foundation’s thematic areas (e.g,, community engagement, just transition, social innovation, young people, etc.). 

How to apply

Please apply directly via CharityJob, ensuring you complete the application form.

As part of your application, please include a cover letter addressing the following questions:

• Where do you see the greatest business development opportunities for The Young Foundation over the next 24 months? 

• In an increasingly competitive market, how would you seek to position The Young Foundation for opportunities, in light of the charity’s mission, purpose, vision and expertise? 

• What is your approach to building and strengthening positive relationships to drive income growth? 

The closing date for applications is 12:00pm on the 20th of April 2026 

The selection process will involve an interview and a presentation task.

Interviews are expected to take place w/c 4 May 2026 

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.

The Key Relationships programme sits at the heart of Greenpeace UK’s fundraising, securing the philanthropic investment that powers its campaigning work. The team raises around £15–16 million annually from major donors, trusts and foundations, and legacies, contributing significantly to the organisation’s wider fundraising income of approximately £37 million.

Legacy giving is a vital and growing part of this programme, generating £5–7.5 million each year and playing a crucial role in securing long-term, sustainable income. Following a recent step-change in investment, there is now a significant opportunity to accelerate growth and position legacy giving more centrally across Greenpeace UK’s fundraising and supporter engagement.

We are now seeking a Head of Legacy Giving to lead this important area. Reporting to the Deputy Fundraising Director, Key Relationships, you will provide strategic and operational leadership for Greenpeace UK’s legacy programme, overseeing both marketing and administration to maximise future income from gifts in wills.

You will lead a small specialist team and work closely with colleagues across the organisation, as well as internationally across the Greenpeace network. The role offers the opportunity to influence both UK and global legacy strategy, contributing to a shared ambition for growth across multiple markets.

As Head of Legacy Giving, you will:

• Develop and deliver Greenpeace UK’s legacy giving strategy, driving growth in both pledged and realised income
• Lead and integrate legacy marketing and administration, ensuring a seamless and high-performing programme
• Manage and develop a team of two – Senior Legacy Marketing Officer, Legacy Case Manager – fostering a culture of collaboration, accountability and continuous improvement
• Work across fundraising, campaigns and communications to embed legacy giving within supporter journeys and organisational priorities
• Identify and drive opportunities to grow legacy income, including within high-value and blended giving approaches
• Oversee legacy casework and administration, ensuring excellent supporter care, compliance and effective income realisation
• Build relationships with high-value pledgers, prospects and executors, supporting long-term engagement and stewardship
• Represent Greenpeace UK internationally, sharing best practice and supporting global legacy growth ambitions

Essential skills and experience:

• Full-spectrum legacy fundraising experience, across both legacy marketing and legacy administration
• Ability to operate at Head-level, including experience of developing and delivering strategy, while remaining close to delivery
• Line management experience with ability to lead and motivate teams, building capability and performance
• Budget experience must include managing similar levels of investment (six-figures+)
• Strong understanding of the UK legacy market, trends and best practice
• Experience of working across teams and influencing stakeholders to deliver shared outcomes
• Confidence operating at a senior level within a complex, multi-stakeholder organisation
• Strong interpersonal and communication skills, with the ability to engage and inspire a wide range of audiences
• A proactive, opportunity-focused approach — able to connect ideas, spot potential and make things happen
• A genuine commitment to Greenpeace’s mission, values and commitment to equality, diversity and inclusion

Diversity and Inclusion

Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.

Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.

Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process.

Anti-racism and inclusion commitments

Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.

As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. See applicant pack for further details. 

The Fawcett Society is the UK’s leading membership charity campaigning for women’s rights.

We are recruiting a Head of Campaigns & Influence to lead our public campaigning and movement-building work. This is a senior role for someone who can turn build campaigns that cut through, mobilising supporters and communities, raising awareness of the most pressing issues facing women today, and helping shape the political conditions for progress on women’s rights.

This role drives how Fawcett builds our influence & impact. It brings together campaigning, public affairs, supporter mobilisation and leadership, with a strong focus on turning evidence and policy priorities into clear, credible and compelling public asks.

About the role

The Head of Campaigns & Influence will lead the development and delivery of Fawcett’s campaigning strategy, ensuring our work is politically sharp, driven by women's experiences, and capable of building momentum over time.

You will work across campaigns, public affairs, digital and membership, helping ensure that our external work is joined up, strategic and effective. You will also play a key role in connecting our national influencing work with the energy, insight and experience of our members, supporters and communities.

This is a senior leadership role, reporting to the Chief Executive and contributing to wider organisational planning and decision-making. You will line manage campaigning capacity, help shape a collaborative and inclusive culture, and support Fawcett to grow its public impact over the coming years.

You would be joining a small but ambitious team, with the opportunity to shape both the work itself and how we work together. At the moment, the team is small, which means this role will suit someone who is comfortable leading in a hands-on way while supporting others to grow. We expect to strengthen our campaigning capacity over time, so there is real scope to help shape the next phase of that development.

What you will do

• Lead and deliver an integrated campaigns strategy aligned to Fawcett’s priorities and mission.
• Turn research and policy positions into clear, compelling and politically credible campaign narratives and asks.
• Build momentum by mobilising members, supporters and people with lived experience in meaningful and effective ways.
• Lead Fawcett’s cross-party public affairs approach and represent the organisation in external meetings, coalitions and forums.
• Work closely across campaigns, communications, digital, membership and income generation to strengthen impact and visibility.
• Define success measures for campaigns and improve how we understand and evidence our impact.
• Line manage and support staff through inclusive, accountable and values-led leadership.
• Contribute to senior leadership planning, organisational development and wider strategic decision-making.

What we’re looking for

We’re looking for someone who brings:

• Experience of leading and delivering campaigns, advocacy or movement-building work designed to achieve social, political or cultural change.
• Experience of mobilising supporters, communities and/or people with lived experience in ways that strengthen campaigns, projects or organisational work.
• Experience of influencing political, institutional or other decision-makers, including translating evidence, policy positions or strategic objectives into clear and credible public asks.
• Previous line management experience, with evidence of supporting and developing others well through inclusive, accountable and values-led leadership.
• A strong commitment to women’s rights and tackling misogyny, with a clear understanding of intersectional feminist and anti-racist practice.
• Strong strategic judgement and the ability to work effectively in politically sensitive or fast-moving contexts.
• Strong communication and relationship-building skills, with the ability to work collaboratively across different teams and audiences.

Encouragement to apply

We know that women and people from marginalised backgrounds are less likely to apply for roles unless they meet every single criterion listed. If this role excites you and you feel you could do it well, we strongly encourage you to apply even if you do not meet 100% of the requirements.

If we receive a high number of strong applications, we may close the role earlier than the advertised deadline, so we encourage candidates to apply as soon as they are able. 

Credit Controller 

ABOUT THE ROLE

Reports to: Credit Control & Contracts Manager

Hours of work: 37.5 hours per week

Salary: £34,233.60 (including London Weighting)

Place of work: Hybrid with 3 days in our London (Waterloo) office

Contract Type: Permanent, full-time

Closing date: Sunday, 29th March, 23:59

This position does not offer sponsorship and is best suited for candidates already located in the London area.

Make a real difference in people's lives while advancing your credit control career with a national charity that truly values your expertise.

Main purpose of the role:

You will be responsible for managing the collection of debts across multiple communities, ensuring all outstanding amounts are recovered efficiently and in line with organisational policies. 

You will work closely with local authorities, community staff, financial appointees and the finance department to maintain accurate financial records, improve collection rates, and support cash flow management. 

This role requires strong credit control and bookkeeping expertise, excellent communication skills, and the ability to manage multiple complex accounts.

Key essential criteria:

• Experience working within Credit Control in the Charity or Private sector.
• Relevant qualifications – Part qualified, CIMA, ACCA, AAT or qualified by experience.
• High level of competence in MS Office, particularly Excel, including VLOOKUP, SUMIF, and Pivot Tables.
• Minimum 5 years’ proven experience in credit control, bookkeeping, or finance roles.

This role is subject to an enhanced DBS criminal record check.

Additional details about L'Arche can be found on our website.

Discover what makes L’Arche a rewarding place to work—explore our employee benefits on our website or in the job pack.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please answer the questions on our online application form.

The closing date for applications is: Sunday, 29th of March, at 23:59. 

Interviews will take place on the 15th April.

We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.

Please also read our privacy notice for job applicants.

We are seeking a forward‑thinking leader with a track record in changing organisations that have a good and loyal team in place with a commitment to our mission and values, and the imagination to explore new ways of meeting local needs. A track record of fundraising in the charity sector is needed. Whether you come with a background from the advice sector, the wider charity world, or another relevant field, if you have the vision and drive to steer CAEW into the future, we would love to hear from you.

LONDON INDEPENDENT STALKING ADVOCATE (ISA)

About Suzy Lamplugh Trust 

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993.Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives. 

Role Overview 

London ISA’s will deliver high quality advocacy, advice, and emotional support to victims across all risk levels, assisting them to navigate the criminal justice system (CJS), civil and family courts, and wider statutory and voluntary services.The role will involve multi-agency collaboration, risk assessment, safety planning, and supporting victims to understand and exercise their rights. 

Person Specification 

Essential 

• Interest and commitment to the work of Suzy Lamplugh Trust 

• Experience providing advocacy, advice, or support to victims of stalking, abuse, violence, or harassment 

• Experience navigating the criminal justice system, civil or family courts 

• Experience in using SASH or conducting other VAWG based risk assessments and developing safety plans 

• Experience liaising with external agencies and multi-agency collaboration 

• Experience providing emotional support to clients experiencing trauma or distress 

• Ability to manage a caseload effectively and maintain accurate records including EDI monitoring 

• Experience of handling confidential information and understanding safeguarding obligations 

Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home). While London-based candidates are ideal, we'll consider applicants from nearby areas too.

What we offer in return: 

In return for our staff’s commitment and dedication, we offer a range of Company Benefits: 

• Hybrid working (minimum 40% in the office and agile working enabled to work from home) after 3 months 

• Flexitime Policy  

• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata) + public holiday 

• Special leave for life events, such as 1 day off for moving house and a paid day off for your birthday 

• Pension scheme with 5% employer contribution  

• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts  

• Occupational Sick Pay (which increases after 3 years) 

• Cycle to Work scheme (cycle racks on site)  

• Interest-free travel loan for annual season ticket  

• Regular all-staff off-site meetings and events 

Hours: 35 per week 
Contract: Permanent 
Salary: £30,135 

Deadline: 14th April end of day 
 

We’re looking for a part-time Trusts Fundraising Officer to contribute their skills, experience, and personality to add value to our Trusts team within the Fundraising department at Blesma, The Limbless Veterans.

This home-based role is now available due to the current post holder moving on to new pastures. The Trust team has had incredible success in recent years, which we are eager to sustain and grow. The successful candidate will provide support to the Trusts Fundraising Manager and work alongside a fellow part-time Trusts Fundraising Officer within this ambitious team.

The role is a varied one, focusing on all aspects of the funding cycle – from identifying opportunities and building relationships, to writing compelling applications and providing high level stewardship. The team works collaboratively across the Association to ensure Blesma’s programmes and services can continue to help limbless veterans and their families.

Blesma is unique as a membership Association as well as a charity. Our Members are the heart of all our work – therefore, the impact of our fundraising is clearly visible in the experiences of our inspirational limbless veterans.

If you’re interested, please read the attached Job Description and apply with your C.V. and a Covering Letter detailing why you’d be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.

If you are uncertain about your suitability, apply anyway and let us decide! 

We may close the application down early if we receive a high volume of applications. 

As Head of Supported Housing – Somerset, you will provide strategic and operational leadership for the Thrive 16+ service, delivering 95 units of supported accommodation for young people aged 16–25 across East and South Somerset.

This is a great opportunity for an experienced housing, care or support services leader with a proven track record in Ofsted/CQC regulated environments, with expertise in managing complex safeguarding and large, multi-site teams.

The ideal candidate will be trauma-informed and capable of driving service improvement through the voices of the young people we support.

Background

The Head of Supported Housing - Somerset is a critical role which will provide leadership of our supported accommodation service in Somerset called Thrive 16+. Thrive 16+ is a service which offers housing related support and accommodation for young people in care and care leavers. It also supports young people who are homeless.

This service is for young people aged between 16 and 25 and is delivered across Glastonbury, Street, Frome, and Yeovil.

This role will also be the Ofsted registered manager, and will be a member of the Senior Leadership Team (SLT).  

Job Purpose

As Head of Supported Housing – Somerset, you will provide strategic and operational leadership for the Thrive 16+ service, delivering 95 units of supported accommodation for young people aged 16–25 across East and South Somerset.

Thrive 16+ exists to transform the lives of young people who are leaving care or experiencing homelessness. Through safe accommodation, trauma-informed support, and aspirational pathways into independence, the service enables young people to build confidence, develop life skills and pursue their ambitions.

This service is central to YMCA Brunel Group’s mission. As a senior leader, you will shape its future direction, ensuring the service delivers exceptional outcomes for young people while maintaining strong partnerships with Somerset Council and other key stakeholders.

You will lead a workforce of around 40 colleagues, cultivating a culture that reflects YMCA Brunel Group’s values:

• Kind – creating a safe, compassionate environment where young people feel valued and supported
• Curious – continually learning, improving, and seeking better ways to support young people
• Genuine – building authentic relationships with young people, colleagues, and partners
• Wave-makers – innovating and advocating for positive change in the lives of young people
• Custodians – responsibly stewarding the homes, resources and trust placed in us

Our service is registered with Ofsted for supporting young people aged 16–17. The post holder will therefore act as the Ofsted Registered Manager, holding legal accountability for the safety and quality of the service and acting as the Senior Designated Safeguarding Lead.

With potentially seven years remaining on the current contract, this role offers a significant opportunity to shape the next evolution of the service, ensuring young people not only achieve independence but exceed their aspirations.

For full details of the role, expectations and benefits, please refer to the Job Application Pack. 

First Step Trust is a charity and social enterprise with over 30 years’ experience supporting people who are furthest from the labour market to gain skills, confidence and move into employment.

We combine social impact with commercial enterprise, delivering training programmes, social enterprises and innovative virtual reality learning tools that create real opportunities for disadvantaged learners.

We are now looking for a Head of Commercial to lead the next stage of our growth.

This is a senior leadership role with responsibility for driving commercial income across our social enterprises and developing new revenue streams, including the commercial licensing of our virtual reality training products.

You will oversee a portfolio of social enterprise businesses, supporting project managers to increase sales, improve performance and ensure the businesses are operating effectively. Alongside this, you will identify and develop new commercial opportunities, partnerships and routes to market.

As a member of the Senior Leadership Team, you will play a key role in shaping the organisation’s strategy and helping us achieve our ambition that 60% of our income will come from commercial activity by 2030.

We are looking for someone who brings strong commercial acumen and a proven track record of generating income, alongside the ability to lead and develop teams. You will be comfortable working at both a strategic and operational level, with the confidence to drive growth while maintaining a clear focus on social impact.

This is an exciting opportunity to take on a leadership role where you can shape commercial strategy, grow innovative services and make a real difference to people’s lives.

For full details of the role and how to apply, please see the recruitment pack.

Research Funding Officer (Operations)

18-month Fixed-Term Contract

Salary: £28,000 - £30,000 per annum, plus benefits

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

Closing date: 17:00, 15th April 2026

Interviews (in-person): w/c 27th April 2026

Second interviews: w/c 4th May 2026

Preventing cancer, saving lives

Are you looking for an exciting opportunity to contribute to international research funding programmes and gain insight into how cancer prevention research is supported and delivered?

We are seeking a Research Funding Officer (Operations) to support the delivery of our research funding programmes, with a particular focus on the integration of the American Institute for Cancer Research (AICR) grant programme into the WCRF International portfolio. This is a fixed-term role for 18 months.

In this role, you will support the operational delivery of WCRF International’s grant programmes across both pre-award and post-award activities. You will contribute to the administration of grant calls, respond to applicant queries, process applications, support peer review and Panel meetings, and help maintain and develop our grant management system. You will also track research outputs, maintain grant records and contribute to internal reporting and analysis. 

You will have a relevant scientific background (e.g. nutrition, public health, cancer biology or a related discipline), with experience working in a research or administrative environment (ideally within academia or research management).You will have a strong analytical mindset and be comfortable working with data, systems and tracking processes, and be highly organised, with excellent attention to detail and the ability to manage multiple tasks simultaneously. Strong communication skills and confidence interacting with a range of stakeholders is key as is being proactive, adaptable and able to work as part of a small, collaborative team.

This role offers an excellent opportunity for someone with strong organisational and analytical skills who enjoys working with data and complex processes. The postholder will gain a unique insight into the full research funding lifecycle, supporting both the pre-award and post-award stages of international grant programmes. Working closely with experienced colleagues across the Research Funding team, the successful candidate will develop a strong understanding of how research funding programmes are designed, delivered and monitored, while applying their scientific knowledge to real-world research projects. The role provides valuable experience in grant management, research administration and data analysis, offering a strong foundation for a future career in research funding and management, the charity or policy sector, or academic research.

Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF International and equip you for the role.Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

Location: This role is home based and can be operated anywhere within the UK, though occasional attendance at our office in London or Liverpool will be required.

A great opportunity has risen for a Healthcare Advisor to join our Helpline Team (HCAs), you will be the first point of contact for everyone calling the helpline. You will provide a supportive and holistic service, listening to callers and offering information and guidance based on their individual needs.

Working as part of a multidisciplinary team, HCAs help ensure callers feel informed and supported to better understand and manage their respiratory health. The role also involves maintaining accurate CRM records, following safeguarding procedures, and contributing to a compassionate, high-quality helpline service.

You will have excellent customer service skills, excellent IT skills, the ability to communicate effectively over the telephone and through digital channels demonstrating empathy, discretion, and diplomacy as appropriate. You will have experience working within a helpline/healthcare environment and the ability to assess the needs of callers. You will be organised, a good communicator and a team player.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Are you an excellent communicator who is able to motivate and empower others?

We are looking for a new team member to join our service supporting Carers across Havering to improve their health and wellbeing, and access wider support that meets their needs.

This is a great opportunity to support local communities, working with Adult Carers and Young Adult Carers and helping them to make informed choices, build confidence, sustain their independence, and access support that meets their individual needs. You will carry out assessments to understand people’s individual circumstances and level of need, working together to co-produce support plans. This will involve meeting Carers in community settings and conducting home visits. The team also facilities coffee mornings and activities offering Carers opportunities for peer support and to take a break from caring.

You’ll build on your local knowledge to signpost and facilitate access for Carers to support services, including financial and benefit advice, housing, health and safety home systems, and leisure and social activities. You will support the development of escalation plans so that Carers are prepared for unforeseen circumstances that would impact negatively on ability to care.

This is a part-time role (22.5 hours), and applicants should have relevant personal or professional experience of working with Carers and/or vulnerable adults in a relevant sector. It’s essential that you are confident using IT and maintaining excellent records. You’ll need a practical understanding of barriers faced by Carers, and an awareness of cultural differences and access to services.

Due to the area covered by the service, you will need a valid UK driving licence and access to your own vehicle.

Apply today!

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Carers Leave

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Operating as a blended role across the Membership and Marketing and Communications teams, this role will support the day-to-day membership and digital communication functions of the NI.

This role is responsible for membership administration and digital communications including processing and onboarding new members to managing ongoing renewals and maintaining the membership database, managing the delivery of Lunch & Learn sessions, Drop-In sessions and a range of themed technical and non-technical webinars, supporting HQ conferences and managing digital communications, member feedback and related marketing activity that underpins effective member engagement.

This role is critical in ensuring that members receive excellent customer service, timely communication, and accurate information about the institute’s services and benefits to support the organisation’s mission to engage and retain members, ensuring they receive value from their membership and are satisfied with their experience.

This is an excellent opportunity for someone with strong organisational, attention to detail, digital and communications skills with proficiency in database management and who enjoys building connections, creating engaging content, turning feedback into action.

Key Responsibilities:

Membership Administration

· Support the renewals process to ensure prompt collection of membership subscriptions including conducting follow-up campaigns to minimise lapsers. 

· Manage correspondence related to the onboarding process including preparing and sending membership welcome emails, and other communications as appropriate.

· Manage the Membership inbox responding to queries and assigning emails to colleagues or others as necessary.

· Support with the administration of Organisational Members including processing new members, issuing invoices and any other tasks as required.

· Assist with the development and implementation of new membership strategies.

· Other tasks to support the Membership and Business Development Director and Membership Manager as necessary.

Member Engagement and Digital Events

· Coordinate and deliver a structured programme of online events, including:

- Lunch & Learn sessions

- Drop-in member forums

- Themed webinar series covering both technical and non-technical topics

· Manage all webinar logistics, including registration, hosting, and post-event communications.

· Work closely with the Communities Officer and regional branches to promote local and regional events.

· Gather and analyse event feedback and attendance data to evaluate engagement levels and member satisfaction.

Digital Marketing & Communications

· Plan and deliver targeted marketing campaigns to promote membership activities, including a monthly member-focused email highlighting benefits such as mentoring, e-learning, and events.

· Create engaging and relevant content for the NI website, newsletters, and social media channels (e.g. LinkedIn).

· Develop promotional materials and manage a central events calendar to ensure consistent and timely communications.

· Monitor the Communications inbox responding to requests and assigning emails to colleagues or others as necessary

· Collaborate with the Membership and Business Development Director and Marketing and Communications Manager to assist with any other membership recruitment initiatives and campaigns as required.

Data Management & Reporting

• Maintain and regularly cleanse the membership database to ensure all records are accurate and up to date relating to membership and marketing.
• Generate and manage Nuclear Future mailing lists as required.
• Produce analytical reports on membership growth, retention, and engagement.
• Collect, analyse, and present member feedback from surveys and event participation.
• Deliver quarterly reports highlighting engagement trends and insights.
• Apply both quantitative and qualitative data to inform and shape future engagement strategies.
• Ensure full compliance with data protection regulations (e.g., GDPR).

Customer Service

· Serve as a point of contact for current and potential members, answering enquiries via phone, email, and online.

· Provide information about membership benefits, policies, and procedures.

· Resolve membership-related issues or concerns in a timely and professional manner.

General

· Liaise with suppliers and partners where needed to deliver promotional or event materials.

· Support other NI operational activities as required.

Experience and Skills

Essential Experience

· 2–3 years’ experience in membership administration, customer service, event co-ordination or marketing or a similar administrative role, ideally within a non-profit, association, or professional membership organisation.

· Proficient in using CRM or membership management systems, including database management, reporting.

· Experience in administering membership or customer renewals processes.

· Ability to deliver high-quality customer service in a professional environment.

· Ability to write compelling promotional copy.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using digital engagement and event tools such as Eventbrite, Cvent, Mailchimp, LinkedIn, and Microsoft Teams.

· Confident in handling data, analysing information, and producing clear, accurate reports.

Desirable Experience

• Experience in developing and delivering membership recruitment initiatives and campaigns.
• Experience in analysing member feedback and engagement data.
• Experience working with digital design tools such as Canva.
• Experience working with and supporting volunteer networks or regional teams.

Skills

· Strong organisational and multitasking skills, with a proven ability to manage multiple priorities and meet deadlines.

· Excellent written and verbal communication skills, with a high level of attention to detail.

· Proactive and adaptable, able to work effectively both independently and collaboratively as part of a team.

· Strong problem-solving skills, with the ability to handle member enquiries and concerns professionally and diplomatically.

Personal Attributes:

• Strong interpersonal skills and a customer-oriented mindset.
• Ability to remain calm under pressure and manage multiple tasks effectively.
• A proactive approach to problem-solving and initiative to improve processes.
• High degree of professionalism, confidentiality, and ethical standards.

Location

This role will mainly involve remote working, with occasional travel to events, meetings or conferences (approximately one to two days per month).

Reporting to

Membership and Business Development Director and Marketing and Communications Manager

Anticipated interview dates: 27-29 April

For over 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.​

Brief role description:​

You will provide support to all new prisoner arrivals at the HMP Millsike reception, ensuring a thorough induction process is completed to include a detailed briefing specific to the support that will be offered to veterans by OpNOVA and the other providers within HMP Millsike.​

Please note this role is subject to an Enhanced Disclosure & Barring Service (EDBS) check and Prison Vetting conducted by the Ministry of Justice. Both must be successfully completed before employment can commence.​

Interested? Want to know more about the Charity? check out our Website.​

Eager to know more the role? Have a look at the Job Description.​

What’s in it for you? Check out our Benefits.​

Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, ​Thursday, 2 April 2026. ​

Got questions about the role? ​Get in touch with the People Team.

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.​

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.