Recruitment administrator volunteer roles in london, greater london

Number Champions supports London primary school children who struggle with numeracy. Independent evaluation shows our highly positive impact. We seek two capable and committed trustees to help drive our strategy and oversee delivery.One new trustee may become Vice Chair.

What will you be doing?

Numeracy, like literacy, is a core life skill. However, many children do not learn well in a classroom setting. Number Champions was the first and is still the only UK charity focused on supporting primary school children who struggle with numeracy. By helping children improve their confidence, enjoyment, and skills in maths, we support their wider development and help them achieve their potential.

Our trained volunteers run weekly one-to-one sessions with each child, during the school day but outside the classroom. They use games and other creative activities to engage the child and to enable them to build confidence and skills. Experienced teachers volunteering with us as “Mentors” provide support.

The trustee board meets about seven times a year. It sets strategic direction, reviews all aspects of the charity in rotation, and takes corrective action where it identifies that we are not achieving our planned objectives. All trustees are expected to study the papers for each meeting and to contribute to all discussions. We currently have eight trustees with two reaching the end of their terms, so we will be eight again after the recruitment process.

You would use your experience, skills, and current awareness to identify risks and opportunities to bring to the board’s attention, and you would influence the other trustees to follow your ideas through to implementation. 

Board meetings alternate between in-person in London and online.

We encourage trustees to meet our volunteers and staff, and to ensure that their experience and voice is taken into account in directing the charity.

What are we looking for?

You will:

• bring relevant senior experience from any sector, including education, business, professional, or charity.
• have skills which would enhance the capability of the board. The attached role descriptions list skills, but we are open to other skills you can offer which you can persuade us would be important to the charity.
• function effectively as part of a team, thinking creatively and strategically, listening, stating your position clearly and succinctly, and accepting group decisions.
• be open, deliver on commitments and show attention to detail without losing sight of the big picture, and understand your own strengths and weaknesses.
• be enthusiastic about our mission to help children achieve their potential.
• devote time to reading papers and attending board meetings and to progressing issues as needed between meetings – probably about ten to twelve hours a month.
• ideally have experience in fundraising or volunteer management, but this is certainly not a requirement for the roles.

We serve the diverse population of London children. This diversity is reflected in our volunteers but not in our current board. We welcome applicants from all ethnicities, orientations, and backgrounds, including those with disabilities.

You do not need experience as a trustee.

Please note that this is a voluntary role, if you are looking for paid work please do not apply.

Worth Unlimited is a national children’s charity embedded in local communities, whose mission is to create spaces where young people are heard, are valued and can grow.  We mentor and counsel young people one to one and in groups in schools and in the community. We run workshops and drop in sessions and carry out open access work within our local areas. 

We are looking to recruit 4 trustees with any of the following skills: Finance/accounting, safeguarding, youthwork, leadership, people management, communications, marketing, fundraising, event planning. This role will involve approximately 5-6 hours per month. 

We are also looking for someone to take on the role of treasurer. This would involve maintaining an overview of the organisation's affairs, ensuring its financial viability and ensuring that proper financial records and procedures are maintained. 

We are keen to involve individuals with a lived experience of our work: those who have suffered adverse childhood experiences (ACEs), come from an economically disadvantaged family or had a child who suffered from adverse childhood experiences. Throughout our work, we are committed to reflecting the full diversity of the community we serve and to promoting equality of opportunity for everyone. We are working to ensure that our workforce reflects the communities it serves and we are interested in people with skills to make our board more diverse and inclusive.

We also value life skills, a willingness to learn and get involved and a good sense of humour!

Ready to join the action and build our local LGBTQIA+ Pride?

Role: Marketing & Communications Manager

Role Overview:

We’re looking for an engaged and organised individual to be our new Marketing & Communications Manager!

The Marketing & Communications Manager will lead the recently expanded Marketing & Communications team, leading on how we look and how we share our story, ensuring that our messaging is clear, inclusive, and accessible to as many people as possible. This role is pivotal to the delivery of our communications, shaping our public image, and promoting Maidstone Pride’s activities.

Key Responsibilities

• Build positive relationships with local media, partners, and sponsors.

• Develop & Deliver Maidstone Pride’s Marketing & Communication Strategy.

• Ensure all communications are accessible, inclusive, and align with our aims and objectives.

• Manage our communication channels (e.g Facebook, Instagram, TikTok, LinkedIn, YouTube), creating engaging and inclusive content.

• Monitor engagement and provide insights/analytics

• Oversee our communication processes (e.g press releases)

• Support and maintain a consistent brand identity across Maidstone Pride.

• Support the promotion of Maidstone Pride and its activities.

General Responsibilities

In addition, all volunteers have the following general duties:

• All Volunteers and representatives of Maidstone Pride are expected to portray a positive image, both internally and externally, by displaying high standards of service, integrity, punctuality, politeness, and professionalism.

• To observe and uphold the requirements of the Maidstone Pride constitution, and act always in accordance with its governing documents and policies, including equal opportunities.

• Any other tasks that would be deemed suitable within this role as directed.

Purpose of the Role

This volunteer role is a key part of the HFEH Mind team delivering a range of services across Hammersmith and Fulham, Ealing and Hounslow. We support clients with mental health with both clinical and non-clinical interventions.

The purpose of the current role is to help promote our Adult Co-production services within the local community, to increase engagement and develop collaboration between various organisations and mental health services. Our current Co-production initiatives include the Adult Co-production Group, The Shakti Project (wellbeing service for Black, Asian and Minority Ethnic individuals) and a new Young Adult Co-Production group working with 18–25-year-olds.

Main Responsibilities

This role involves working closely with service managers and the co-production coordinator to discover new organisations and community events to reach out to establish a presence and promote our co-production services, as well as work in partnership with others to improve our services.

This would include identifying appropriate locations to distribute posters and promote the service, assisting with the creation of digital content promoting the service both digitally and in-person, identifying an in-person location that could function as a community hub to host regular meetings (Chai and Chat for the Shakti Project), setting up the community hub on a regular basis prior to meetings, helping with the planning and delivery of enrichment trips and outings, and keeping up to date with important events that can be used to promote our services and engage with the community e.g. Eid, Diwali, Black History Month, Mental Health Awareness week, Health Fairs, Career/ Volunteer Days, Freshers Fair etc.

Tasks

· Promoting the service to members of the South Asian and BAME community (Shakti Project) and 18–25-year-olds (Young Adult Co-Production Group)

· Community outreach: visiting places of worship, events, and communal areas in the tri-borough to promote our projects

· Keeping up to date with online groups and forums that can be used to promote the service

· Assisting in setting up a physical space to host regular Shakti Project group sessions, ensuring accessibility requirements of service users are upheld.

General Responsibilities

• Undertake any other duties commensurate with the level of the role.

• Embrace diversity and share in our commitment to equality of opportunity and to eliminating discrimination.

• Share our commitment to safeguarding adults and children at risk of harm. Undertaking safeguarding training.

• Use the charity’s resources efficiently and effectively to ensure that our financial resources are demonstrably used for the benefit of our service users.

• Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy.

Type of person we are looking for:

Essential

· Good listener with strong communication skills

· Highly reliable and good time management skills

· Open-minded and non-judgmental approach to having conversations around mental health

· Good knowledge of mental health difficulties and mental health awareness

· Understanding the needs and challenges of the South Asian and BAME community

Desirable

· Good knowledge of services, charities and organisations in Hammersmith, Fulham, Ealing and Hounslow

· Ability to speak or comprehend an additional language e.g. Hindi, Punjabi, Gujarati, Somali, Arabic, Urdu etc.

Time commitment and expenses:

· 6 hours per week (including a 1-hour lunch break), during our core hours of 10AM – 4 PM.

· We request a minimum commitment of 3 months of volunteering after the completion of your induction.   

· We request a minimum commitment of 6 months of volunteering before reference request.

· We will provide volunteers with an induction, training, and ongoing mentoring to support them in the role. 

HFEH Mind value equal opportunities; and are proud to foster a workforce of volunteers and employees that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Role: Youth casework volunteer 

Team: Casework 

Supervised by: Youth caseworker 

Location: Tooting Hub on a Wednesday evening (18:00pm - 21:00pm) 

Time commitment: 3 hours a week, we ask that volunteers commit for a minimum of 6 months 

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation, we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About CARAS Casework: 

CARAS works with adults and young people of a refugee and asylum seeker background to find solutions to their problems. There are two separate sub-teams within the Casework team; young people and adults. We support young people to navigate the asylum system, understand their rights and entitlements, access education, connect with services and realise their goals. We are a non-specialist casework and advocacy service, so we work in close partnership with other local organisations to whom we refer people with more complex issues. 

Using the empowerment model, our casework service embodies CARAS’ values of ‘with not for’, always striving to ensure people are armed with the information and resources they need to make decisions and take action for themselves. 

About the Role: 

We are currently recruiting 3 volunteers to join our Youth Casework team. 

The purpose of the Youth Casework volunteer role is to support young people with a refugee or asylum-seeking background to understand their rights, access information and services, and ultimately, take control of their own lives. You will work with individuals to address problems they may face relating to, among other issues, asylum support, accessing healthcare and education, access to legal advice and finding activities and opportunities. 

You will start from an understanding that individuals are always best placed to solve their own problems, and often need nothing more than to talk out a problem and find the solution themselves. When helpful, you will provide information to clarify and support to take action. 

The Youth Casework team hold a support session at our community space in Tooting Hub on Wednesday evenings from 18:00pm - 21:00pm. Volunteer caseworkers have 1:1 appointments, either in person or by phone, with CARAS members. These can be related to a range of topics. Currently, our biggest areas of work are around social care, the National Transfer Scheme, access to college, nursery/school places for children, referrals to mental health providers, searches, and signposting to activities, finding solicitors and supporting people to apply for bus passes and ID cards. Volunteers also support administrative tasks such as updating our databases, collating resources, and creating information guides. 

Youth Casework Volunteer Tasks and Responsibilities:  

Working in an empowering way with individuals and promoting their independence through goal-setting. 

Supporting people to develop their knowledge of rights and entitlements. 

Assisting with filling out forms. 

Signposting and referring to other services and organisations. 

Gathering information from experts and disseminating information to people in an accessible manner. 

Engaging in collaborative internet and phone research on services, organisations, and grants. 

Flagging safeguarding concerns and other issues where further support is required. 

Keeping accurate case notes. 

Supporting to maintain our signposting database. 

Researching and collating resources. 

Working collaboratively as a team and assisting in shaping the Youth Casework project. 

Adhering to CARAS Confidentiality Policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant. 

Requirements (all experience can be from paid or voluntary roles):  

Essential:  

Excellent communication skills, especially with people with varying levels of English. 

Confidence in using IT (Microsoft Office, Outlook, Zoom, Google Search, online forms) 

To be non-judgemental and able to engage with people from diverse backgrounds; 

A commitment to confidentiality and data protection 

Thorough with good attention to detail 

Reliable 

A high level of spoken and written English 

Ability to gather information from people in a sensitive way 

A calm, friendly, kind, and patient approach 

Enjoyment in speaking to new people 

A commitment to working in an empowering way 

Able to maintain boundaries 

Able to work autonomously 

Currently resident in the UK 

Desirable: 

Experience in doing 1:1 advice work/casework 

Working knowledge or experience of relevant law and policy around asylum support, the asylum process, rights, and entitlements for people seeking asylum. 

Direct experience of the UK immigration system. 

Past experience of working with people seeking asylum. 

Proficiency in one or more of the following languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu, or Vietnamese. 

We will prioritise applicants with lived experience of the asylum process. 

Benefits of Volunteering: 

· Learn about issues relating to refugees and people seeking asylum. 

· Work as part of a friendly, welcoming team. 

· Develop your skills and competencies. 

· Be able to access relevant training, including safeguarding training. 

Obtain a reference from us relating to your placement after 3 months regular volunteering 

All volunteers must complete an enhanced DBS check for working with young people and attend training with us before starting. You will also receive training and support relevant to your specific role. 

To Apply: 

Applicants will have an informal meeting with the Youth caseworker, and one with community members, to assess compatibility to the role. These meetings will be on a rolling basis so apply ASAP. 

Successful applicants will be required to complete 2 hours of online general CARAS induction and 2 hours of online safeguarding training and specialist Casework volunteer training before commencing their placement. 

This is an exciting opportunity to be a hands-on charity Trustee, helping to prevent animal cruelty, promote kindness to all animals and shape the future of our animal charity. We are planning to add three new Trustees to our committee. We are particularly seeking people skilled in any of the following areas:

• Marketing and social media to foster engagement and donations
• Retail – both traditional and online to diversify our revenue streams
• Fundraising, including corporate fundraising, sponsorship or grants
• Volunteer recruitment and development

About us

RSPCA South West London Branch is an independent charity based in Wandsworth, South West London. We operate a small animal welfare and rehoming operation. To fund our charitable activities, we operate two charity shops and an online shop. We employ 8 people.

Overview of opportunity

As a Trustee, you will serve on the governing committee of the charity. This committee oversees the running of the branch and sets out its short- and long-term goals. It is responsible for making decisions in the best interest of the branch, ensuring we are carrying out our charitable objectives, complying with our governing document and the law, and managing our resources responsibly. The committee meets monthly (online) for 1-1 1/2 hours.

As we are a small charity, some Trustees take the lead on specific areas, either on a project- or ongoing basis and many of our Trustees help with, for example, events, fundraising, the shops or rehoming activities.

What we are looking for

We are looking for people from all social and cultural backgrounds, with experience and skills in any of the areas outlined above and who are committed to the RSPCA’s charitable objective and share our passion for animal welfare. You would be creative, innovative, bring a fresh perspective and be able to put ideas into action. Experience as a charity trustee, committee chair or board chair is highly desirable.

We can offer you

• A comprehensive onboarding and Trustee training course which will provide you with everything you need to carry out the role.
• The platform to utilise your skills and experience to oversee the charity and make decisions that have a direct impact on local animal welfare.
• The opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals.
• A way to expand your professional and personal network through working with like-minded people.

Practical considerations

• You will need to be 18 of over
• Trustees typically serve a three-year term
• The position is unpaid but reasonable expenses will be reimbursed.
• You must not be disqualified from being a Trustee. Please read the Charity Commission’s guidance on who can be a Trustee of a charity.
• References will be required.

How to find out more about being a Trustee

For more information on becoming a Charity Trustee and to ensure it is the right decision for you, we recommend reading the Charity Commission's guidance on the role of the trustee and the RSPCA website about Branch Trustees.

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

About the RSPCA

Founded in 1824, the RSPCA have been saving animals for over 200 years and are proud to be the oldest welfare charity around. It has always been our vision to live in a world where all animals are respected and treated with compassion, so our volunteers and employees work tirelessly to ensure that all animals can live free from pain and suffering. Much of the animal welfare work of RSPCA is carried out through local branches

Please note this is a volunteering role available with RSPCA South West London Branch registered charity number 1209355 not National RSPCA registered charity number 219099 which is a separate charity.

We are currently offering an exciting honorary placement opportunity in schools for trainee or newly qualified counsellors/psychotherapists working towards BACP registration or accreditation.

About the Role:

Young People's Service

Honorary therapists work within the Psychotherapy Service at schools to provide emotional and therapeutic support to young people and children with learning disabilities and autistic people who have experienced abuse or trauma. The post will entail jointly assessing and providing individual therapy and having weekly supervision with our therapists.

Requirements:

• Currently enrolled in (or recently completed) a Level 4 or above counselling/psychotherapy course

• Student member of the BACP, UKCP, HCPC (or equivalent professional body) and adhere to ethical framework of awarding professional body

• Minimum of 50 supervised client hours completed

• Commitment to ethical practice, confidentiality, and inclusivity

• Minimum 1-2 year commitment

We Offer:

• Ongoing clinical supervision

• Valuable experience in delivering Trauma-Informed counselling support to a diverse client base

• Supportive and collaborative team environment

• Opportunities for further training and psychoeducational workshops

How to Apply:

Please send your CV and a brief cover letter outlining your interest and availability to Cindie Nielsen, Psychotherapy Services Manager.

Inclusive Boards is delighted to be supporting Respect in their search for three new Trustees and their next Chair. For further information about the Chair role please visit our opportunities page. 

Respect is the umbrella organisation for the perpetrator sector, working with their members, partners and allies to stop the harms done by those who perpetrate domestic abuse. They provide leadership and guidance to their members, and use their voice, in collaboration with others, to call for a response to domestic abuse that matches the scale of the problem.

Passionate about good practice, Respect works closely with a number of partners across the domestic abuse sector to develop strategic, multi-agency responses to domestic abuse including Women’s Aid Federation England, SafeLives and Social Finance and Safe & Together Institute.

About the Trustee roles:

As a Trustee, you’ll play an essential role in shaping Respect’s direction and impact. Working collectively with fellow trustees and the staff team, you’ll help ensure the organisation remains true to its mission of ending domestic violence, achieves its strategic objectives and maintains financial health and sustainability.

Trustees are responsible for setting the overall direction of the charity and working in partnership with the CEO and ELT, who oversee the organisation’s day-to-day operations and develop Respect’s strategic plans and budget for the Board’s consideration and approval.

We are seeking three trustees who can bring one of the following areas of specialism to the Board:

• Domestic Abuse / VAWG Practice and Sector Insight
• Charity Fundraising and Income Generation
• Digital, Technology and Artificial Intelligence

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

Join us in shaping the future of the Royal British Legion

The Royal British Legion (RBL) stands at a pivotal and inspiring moment in its history. As we deliver Our Strategy to 2035, we are evolving to meet the changing needs of the entire Armed Forces community – serving personnel, veterans, families, and the bereaved. Our vision is clear: to bring society together to recognise, remember and support the Armed Forces community, ensuring their unique contribution is never forgotten.

To help drive this transformation, we are seeking to appoint two Trustees to join our Board.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Who we’re looking for

We are seeking candidates with senior-level experience and strategic insight who can provide constructive challenge, independent judgement and guidance as RBL continues to modernise.

In addition to strong governance skills, we are particularly interested in candidates with experience in one or more of the following areas:

· Strategic transformation and technology: guiding organisations through complex change programmes and digital evolution.

· Government and public policy: operating at a senior level in government or a devolved administration, with experience of ministerial engagement, policy development, or public affairs.

· Brand, marketing, or income generation: delivering sustainable growth through engagement, communication, and innovation.

Candidates will also have:

· The ability to collaborate effectively with others.

· Strong influencing and communication skills.

· Genuine commitment to RBL’s mission and values.

· Sound and relevant knowledge of good governance practices, law and fiduciary duties.

· Good powers of judgement, insight, and vision.

· Excellent listening skills and openness to diverse perspectives.

Successful candidates will be expected to attend six Board meetings per year and actively contribute as a member of at least one Board committee. Trustees also participate in commemorative and membership events throughout the year. Overall, the anticipated time commitment is approximately 20 days annually, including preparation and engagement outside of formal meetings. 

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 9th November 2025

Interview Date: 18th November 2025 (in person). Haig House, London

Application: Candidates should email a CV (no more than 3 sides) and a supporting statement (no more than 2 sides) which sets out why you think this role is the right move for you and how you meet the skills and experience required.

Are you looking for a way to give back to your community? We are seeking organised, compassionate individuals to be the welcoming heart of our Hub. If you have a friendly smile, are well orgabnised and are looking for a reception based role, this could be for you.

BACKGROUND:

• The Cardinal Hume Centre works to prevent and tackle youth and family homelessness, we: 
• Provide a home to 39 young people
• Offer support to local children and families at risk
• Help families keep or find a stable home and manage their money
• Mentor people to find work or training
• Help people secure their legal right to remain in the UK and access homes, work and benefits.

Last year we helped over 1200 people including nearly 600 families and 230 children and young people.  Our aim is to tackle homelessness, poor housing and poverty at a young age and break its cycle into later life.  We want to see the value in each individual and nurture potential, helping young people and families to thrive.

The Centre prides itself on its welcome and person-centred approach. It recognises each individual is different, often with complex needs and so our response must be multi-layered. We therefore have six principal services: residential services for homeless young people; family support; housing and welfare rights advice; employment support; learning; and immigration advice and advocacy. 

OUR PEOPLE - We believe each person matters: 

Our clients guide everything we do. We’re here to help children, families and young people experiencing or at risk of homelessness, or clients who have urgent needs that can be met at the Centre and not elsewhere. 

We seek to develop trusting relationships with our clients. We rely on them to help us improve and develop our services, so we include them wherever possible in our work. 

Our staff and volunteers: 
Our staff and volunteers are diverse in their backgrounds, and their skills and experience. Many have lived experience of the challenges our clients face. We are proud of our warm welcome and our team’s commitment to support people facing disadvantage to escape the cycle of poverty and homelessness. 

The HUB on Medway Street is the main entrance for clients who wish to access the services on offer.  Staff in the Hub can provide level 1 advice on housing and welfare rights and for more complex cases, can refer clients to one of our other services, such as housing, welfare rights, immigration, employment and learning, and family services. 

Summary of Role.

You will be supporting a team that is helping people from the local community, who are vulnerable and facing disadvantage, including; homeless young people, people living in insecure accommodation or at risk of losing their housing, low-income families with young children, unemployed people, refugees and migrants. (further details below)

Your presence supports the smooth running of the Centre and increases the team’s capacity to see and help more people.

This role is in the heart of the organisation where you will meet people of all backgrounds and learn how a community organisation responds to local need.

What will you be doing?

• Answering the intercom and buzzing clients in when they arrive
• Welcoming clients to the Centre, signing them in and out of the building calling the staff member to tell them that their client has arrived
• Registering new clients and booking an appointment with the Assessment team
• Assisting with the collection and distribution of client mail
• Administrative support to services, such as, photocopying or scanning documents for service teams and emailing them to relevant staff member
• Printing off and posting out letters to clients
• Possibility of assisting with benefit claims/forms

Other tasks that can be undertaken during quieter periods:

• Assisting clients and staff with phone calls if volunteer speaks a needed language

What are we looking for?

• You will be a confident and patient person with a professional and friendly manner and able to remain calm under pressure
• Some experience of customer service or dealing with a diverse range of people desirable
• Good listening skills
• An ability to communicate well and with confidence when handling enquiries
• Some IT skills useful
• A non-judgemental attitude towards people’s problems in their lives

What is the time commitment?

We are seeking someone for one day a week on a Thursday or Friday from 9.30am to 3pm, with an hour lunch break at 1pm. We are looking for a commitment of 6 months, which sounds like a long time, but there’s lots to learn and volunteers find this goes very quickly! 

How will you be supported?

You will be supported by the Advice and Assessment team  

You will be offered regular supervision and a staff member will be present in the Hub whilst you are on duty

You will be reimbursed for reasonable and agreed ‘out of pocket’ expenses such as travel and contribution to lunch up to £6.

Recruitment Procedure

Apply> Informal interview> Reference and DBS checks> Trial period

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.

We are a small, friendly, place-based funder seeking up to 3 new volunteer Trustees to take us into the next decade.

Opportunity – Volunteer Trustee (we have 10 currently)

Location – London Bridge/Borough High Street SE1 (hybrid meetings, in-person encouraged)

Salary - Voluntary (Reasonable expenses reimbursed)

Hours – equivalent to 1 day per month

Trustees attend 4 required board meetings each year in March, June, September, December. We also encourage attendance at our quarterly Finance Committee and/or occasional grant assessment meetings. All are hybrid meetings run from our office near to London Bridge SE1.

About Us

Wakefield Tetley Trust is a long-established grant-maker working in Tower Hamlets, Southwark and the City of London since 2008 as a joint entity, originally created in the 1930’s as two separate charities. We support people in need by funding local charities and community groups who work with individuals and communities who are marginalised or disadvantaged, for example because they have difficulty in accessing resources, face discrimination or may experience poorer social, economic and health outcomes. In 2024 the Trust made grants of £213,152 towards work in support of our aims.

The opportunity

We are looking for up to 3 community-minded individuals who might live or work in our area of benefit. You will be keen to engage in high quality grant-making through informed understanding of the needs and challenges facing the charities and communities that we support.  We always need to add to our professional skill base so if you have experience relating to governance, finance, property, strategic and operational management, that is equally welcome. You’ll play a key part in developing our future plans and, as we are looking to incorporate in the next 12 months, you will play a part in achieving that and other changes.  

Time Commitment

Being available, engaged and a sounding board for staff and other Trustees is just as important as attending 4 mandatory meetings each year. We hope you’d take up the opportunity to visit and meet with grant holder charities, and to develop your knowledge and intelligence of issues that affect people in our area of benefit.

Who You Are

We’re looking for up to three individuals who bring enthusiasm, knowledge or interest in the local area we cover (or willing to learn), commitment to sound governance and the intention to make high quality grant-making. You might have a specific social interest or issue that you want to champion, and you’ll be a collaborative team member of the Board.

We particularly welcome applications from people currently living or working in the London Boroughs of Southwark, Tower Hamlets or City of London.