Recruitment manager jobs in brent, derby

The purpose of this role is to provide leadership, oversight and curation to the FYT Leadership Team, and to lead the smooth running of the FYT Organisation which supports the wider FYT Movement. This will include coordinating the delivery of the strategic plan, leading fundraising, and working closely with the FYT Board to oversee the smooth running of the organisation.

Hours: 22.5 hrs per week
Salary: £24,116 per annum (£40,194 pro rata) + 9% pension
Holidays: 5 weeks plus bank holidays and 3 additional days at Christmas
Location: Working from home, with nationwide travel expected

Key Responsibilities:

1. Lead the FYT Movement – Engage with movement members
   • Listening
   • Inspiring
   • Taking inspiration from
   • Facilitating collaboration and cross-pollination
2. Lead the FYT staff team – supporting, supervising, enabling and encouraging and ensuring appropriate HR functions are carried out. 
3. Lead the fundraising strategy for the organisation, giving attention to securing grants, as well as donor fundraising . Report as necessary to funders.
4. Work with the Finance Officer to manage the budget and finances within the parameters agreed by the Board.
5. Facilitate the effective function of the Leadership Team, enabling the smooth and efficient carrying out of the strategic priorities.
6. Provide Line Management support and supervision to the other members of the Leadership Team.
7. Develop, implement and monitor FYT’s strategic plan in partnership with the FYT team and board
8. Engage in practical theological reflection on FYT’s mission and how it is expressed.
9. Attend and contribute as required to Board meetings, working closely with the Chair and Board to ensure that appropriate issues are raised, and that any agreed action is put into effect.
10. Be an advocate for marginalised young people, the issues they face, and youth workers and projects working with them (pursuing prophetic mischief, provocation, and taking up our unique space in the youth ministry community).
11. Make links with appropriate Christian, voluntary and statutory bodies and to represent FYT in appropriate forums and pursue opportunities for collaborative working.
12. Support the active promotion of the FYT training and resource offer.
13. Lead the monitoring and evaluation (impact assessment) of FYT’s work

Other functions:

1. Meet regularly with Line Manager for supervision.
2. Undertake administration and keep necessary work records.
3. Comply with all FYT policies and procedures.
4. Work collaboratively with the FYT leadership team and Board to ensure that organisational policies are regularly reviewed.
5. Engage in CPD/lifelong learning.
6. Undertake any other tasks that may be requested, commensurate with the nature and level of the post and as may be required by the Board of Trustees.

Additional Information

• The Leadership Team is supported by a contract with Giraffe HR that assists in the day to day running of the organisation, primarily managing the finances of the organisation.
• Engagement in ongoing, regular youth work with marginalised young people is not a requirement of this post, but encouraged. FYT will be flexible where possible in order to facilitate this.

Birmingham and Solihull Women’s aid have for over 40 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.  

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have colleagues offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.  

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

  This role will assist the refuge manager in the day-to-day running of the refuge, developing and delivering a front line service offering support, advice and guidance to women and their children living in the refuge.

 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team.  

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.  

The closing date for receipt of completed applications is at 12 noon on Tuesday 1st July. Interviews will take place in the weeks commencing 14th July.  

We have an exciting opportunity as a PBS (Positive Behaviour Support) Practitioner on an initial nine-month fixed-term maternity cover, within the Integrated Services team that comprises of a dynamic team of occupational therapists, PBS practitioners and speech and language therapists, working in our education settings.

As a PBS Practitioner, you will be passionate about improving the quality of life of autistic children and young people, working with the transdisciplinary team to improve outcomes for children and young people. You will achieve this through providing high quality PBS advice and support across the tiers of support (universal, targeted and specialist). You will play a key role in supporting class teams to create enabling environments and reducing behaviour-based barriers to learning. You will conduct risk assessments of challenging behaviour and devise and implement PBS plans, providing coaching and support to class teams to optimise fidelity.

We are looking for and individual who:

• Have or working towards a level 4 PBS qualification (or relevant alternative)
• Skillful in the use of functional assessment and intervention
• Communicates complex and sensitive information in a manner appropriate to the individual and situation
• Actively uses supervision and opportunities for development of skills

In return, we offer a wide range of benefits including a commitment to CPD (Continued Professional Development), excellent career opportunities, generous holiday allowance and much more!

For further details on how you can make a difference and find out what we have to offer, please see our recruitment pack below.

If you have any questions about the role, please contact Stephen Vickers.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Policy Advisor – Research and Data Monitoring

Contract type: 12 months Fixed Term, 35 hours per week

Location: London, UK subject to the right to work.

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role. 

Salary: £44,168 - £46,493 per year with excellent benefits

About WaterAid

Want to use your skills in research and knowledge management to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Policy Advisor –Research and Data Monitoring to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team

The WaterAid Global Policy and Research team is a mix of research, and thought leadership in their portfolio areas, and influencing global and national policy-making processes. 

About the Role

As our Policy Advisor –Research and Data Monitoring you will support the highest standards of research development, analysis and communication of data relating to the water, sanitation, and hygiene (WASH) sector. 

In this role, you will lead high-level analysis and quality assurance of WASH data use as well as management research resources, include the Research and Evidence Bank, the Research Tracker and the Statistics Bank.

You’ll also: 

• Contribute to the design and commissioning of research projects to support advocacy, campaigns, media communications
• Oversea and manage small research projects – facilitating the sharing of research outputs and learnings within GPAC and across the organisation
• Work closely with GPAC colleagues and other WaterAid UK departments and ensure that information on commissioned research projects and learnings are shared widely across the WaterAid Federation (Australia, Canada, India, Japan, Sweden, UK, and USA)
• Play an active role in the research team, support colleagues and provide feedback as required and support any other relevant processes within the remit of the Policy team and GPAC in general

Requirements

To be successful, you’ll need: 

• Excellent numerical skills and understanding of data and statistics, including an ability to seek the latest data from regular sources and to access new sources of data relevant to WaterAid’s work
• Strong analytical, research and writing skills (English language)
• An entrepreneurial approach to supporting influencing work, including the ability to take the initiative and rapidly adapt work plans to seize new and unforeseen opportunities.
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation
• Proven ability to work and communicate effectively across diverse cultures in a matrix organisation
• Masters’ degree, or post-graduate qualifications and research experience; in relevant discipline; including statistics, economics, geography, maths, statistics, and international development
• Excellent IT (Information Technology) skills in Microsoft Word, Excel, Outlook, PowerPoint and Power BI

Although not essential, we also prefer you to have:

• A successful track record of developing high quality research work
• Good knowledge of the WASH and development sectors
• Experience of working in research for public policy and/or advocacy on policy issues
• Project management skills
• Ability to build the networks and coalitions needed to drive an effective change agenda - especially with major international agencies (multilateral development banks, United Nations agencies, OECD (Organisation for Economic Co-operation and Development) etc.), governments and NGOs (Non-Governmental Organizations)
• Fluency in French, Portuguese or Spanish

Closing Date: Applications will close 12:00pm UK Time on July 4, 2025. 

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

The National Lottery Community Fund is seeking a Strategic Communication Lead, Wales to drive forward our ambitious communications transformation. This newly created role sits at the heart of our restructured communications function, designed to deliver our strategy "It Starts with Community" and shift our focus to demonstrating the powerful impact communities have across the UK. It is essential that you are a Welsh-speaker.

As we build a new, integrated approach to communications across the UK, this position offers an exceptional opportunity to shape how we tell our story. Playing a strategic leadership role, you will be the vital bridge between our grant makers and communicators, working in a matrix manner with the senior leadership team in your country and our wider communications team to solve problems and generate successful communications and engagement campaigns.

You will provide strategic leadership on communications and external affairs, working across two areas of responsibility: a specific country within the UK and one of our four missions. Your ability to create powerful alignment between these areas will be essential to success.

Your deep understanding of the devolved context and stakeholder landscape will help build the Fund's influence with regional decision-makers and opinion formers while advancing UK-wide objectives. You will also be an ambassador for the Fund's work, maintaining a strong network in your country.

We are looking for an experienced communications strategist with extensive knowledge of the local political, media and stakeholder landscape. You should bring a sophisticated understanding of how communications can drive organizational objectives and a proven track record of leading integrated campaigns. Your background might include senior communications roles in government, the VCSE sector, or complex organizations operating across devolved administrations, where you've demonstrated ability to navigate diverse stakeholder environments and translate strategic goals into impactful communications activity.

Key responsibilities

• Lead strategic communications for one Funding portfolio and one mission area, ensuring integration with business planning
• Build and lead matrix teams to deliver integrated communications campaigns
• Develop and implement communications plans that drive engagement with key stakeholders
• Provide senior counsel on reputation management and crisis response
• Act as senior regional point of contact for communications and external affairs
• Ensure consistent messaging across all customer journey touchpoints
• Represent the Fund with key external stakeholders and opinion formers

Location: You will be expected to be based in the country you will be supporting. We have a hybrid approach to working with work pattern and exact location agreed with the successful candidate. Our offices are in Belfast, Birmingham, Cardiff, Exeter, Leeds, London, Manchester, Newcastle and Newtown.

Interview date: Friday 11th July

On application, please align your supporting statement to the criteria below

Essential criteria

• Extensive experience in developing and delivering strategic communications and engagement in support of organisational priorities, including planning and executing media, marketing and external affairs
• Strong influencing skills with both internal colleagues and external partners
• Significant experience in building and leading high-performing teams in a matrix-management setting
• Demonstrable understanding of public affairs in devolved governments
• Experience providing strategic communications counsel to senior leaders including at times of reputational risk
• Experience in leading crisis communications
• Excellent project management skills in a complex organisation with competing deadlines
• Demonstrable experience in using data and insight to inform and deliver communications campaigns.

Desirable criteria

• Experience working across multiple regions or countries
• Track record of developing innovative communications approaches
• Experience in one or more of our mission areas

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Salary: £28,000 to £32,000 per annum (dependent on experience)
Working pattern: Full time over a 4 day working week. Hybrid working with one day a week in our central London office (London Bridge)

Who we are

We are Spinal Research, the United Kingdom's leading medical charity focused on the repair and restoration of the spinal cord. Every two hours someone in the UK becomes paralysed. Globally, it is estimated that 15.4 million people are living with paralysis. It can happen to anyone at any time, changing lives instantly.

We fund groundbreaking research that will cure paralysis, helping to ensure people living with spinal cord injuries will one day receive life-changing treatments.

About the role

We are seeking an individual giving officer to support the development and delivery of our individual giving programme. This is an exciting opportunity to play a key role in our fundraising team, helping to grow income and deepen engagement from our supporter base.

Key duties

• Assist in the planning and implementation of individual giving campaigns that deliver sustainable income growth and long-term donor engagement
• Manage supporter engagement and acquisition across multiple channels including social media, email, SMS, direct mail, and online campaigns
• Work closely with the fundraising, research, and communications teams to ensure successful delivery of individual giving activities
• Oversee data selection for campaigns to optimise return on investment and support testing; ensure data is managed securely and in line with GDPR
• Support reporting and forecasting of financial and non-financial performance across the individual giving programme
• Contribute to the development and launch of a mid-value donor fundraising programme
• Support donor journeys that build loyalty and increase lifetime value through a range of fundraising products

Skills and experience required

• Proven experience managing projects across direct marketing channels, including both digital and print
• Strong copywriting and creative writing skills
• Experience developing fundraising and marketing content based on audience insights
• Confident working with external agencies across creative, print, digital, and media
• Experience supporting the planning and budgeting of individual giving activity
• Familiarity with legacy marketing is desirable but not essential

Benefits

• Five weeks annual leave plus bank holidays
• Full time hours over a 4-day working week (32 hours, Fridays off)
• Flexible working with core hours between 10am and 4pm
• Hybrid working with one day a week in the office
• Private health insurance cash plan
• Eight percent pension contribution
• Cycle to work scheme
• Onsite gym at the office

How to apply

If you would like to apply and join our energetic team at this exciting time, please submit your CV and a covering statement (no more than two pages) outlining your interest in the role and why you believe you are a good fit.

Commitment to diversity and inclusion

Spinal Research is committed to fostering a diverse and inclusive environment. We provide equal opportunities for all applicants, regardless of race, sexual orientation, disability, age, or gender. We welcome applications from all backgrounds and are happy to make reasonable adjustments to ensure a fair recruitment process.

Administrator

Location: Leicester

Salary: £24,570 pro rata per annum

Permanent, part-time (15 hours per week)

You’ve got good administration experience, great customer service skills and you’re a good team player with a flexible approach. All you need is the perfect environment to put your skills to great use. Welcome to Waythrough as an Administrator.

We are looking for someone like you to play a vital support role at Box Tree Farm Crisis House. Here we help individuals with mental health problems, wellbeing and recovery, whilst providing a safe and supportive environment over a short term period whilst they adjust and reintegrate back into independent living and the wider community. 

Enthusiastic and keen to develop, you’ve got good communication skills and a professional telephone manner as well as experience of completing financial returns/ records. It goes without saying that you have strong IT skills and are able to prioritise a busy workload and work to deadlines. You will work closely with the Service Manager to devise and implement administrative and financial systems as well as maintaining efficient and up to date records of all financial transactions, including petty cash systems and client funds. 

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. 

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

This is a rolling recruitment process; shortlisted candidates will be interviewed as and when they apply.

When applying, please upload a CV and supporting statement which should clearly outline your skills and experience.

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough.

We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Community Key Worker

Salary: £22,500 - £27,000

Location: Canterbury, Kent

Contract: Fixed Term until 31 March 2027

Hours: 35hrs per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.

The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.

To be successful as the Community Key Worker you will need the below experience and skills.

You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.

Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.

To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s vibrant Kent Women’s Centre/office space.

You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions.
 

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have any additional needs,please email the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.

We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

The new Finance Administrator will join our small and friendly UK team for 15 hours a week, starting from June. They will be responsible for effective financial and legal activities of the UK team. 

• This role is for someone living in the UK. 
• The job is remote (working from home) with staff meetings in person every few months. Hours can be flexible.
• The initial contract is 12 months, but can be extended upon review.
• Salary is in the range of £26k-£27k (pro rata).

ABOUT MIDDLE EAST MEDIA: We are a Christian organisation producing media and empowering other content creators to move the people of the Middle East towards faith in Jesus Christ. Together with our teams and supporters, we’re using creative media to reach those who need it most—especially in places where sharing the message of Jesus is challenging.

Key Responsibilities

1.Regular Reporting

• Forecast and create monthly cash flow as requested. 
• Report on cash reserve levels with reference to the reserves policy.
• Produce timely and accurate management and financial accounts information, as requested by the Director or Trustees each month, with full explanation on significant areas and variances from budgets, using accrual accounting methods.
• Prepare and send quarterly & yearly reports to the financial team of the International Board.
• Produce other reports and recommendations as appropriate or requested. 

2.Budgets

• Help to generate annual budgets. 
• Work with staff and Treasurer to identify risks & opportunities to help deliver within the budgets. 
• Facilitate financial support and guidance to budget holders.

3.Audit and Year End

• Prepare the information for statutory annual accounts for the auditors.
• Liaise with external auditors or equivalent, as needed.
• Submit annual returns to the Charity Commission on time. 

4.Controls, Procedures, Systems

• Ensure accounting process remains compliant with the appropriate Charities SORP (Statement of Recommended Practice).
• Manage the annual report process to ensure a quality annual report is produced with an accurate and dynamic reflection on the year that the report refers to.
• Provide support in reviewing, monitoring and developing an appropriate and effective financial framework (policies, regulations, procedures and controls) that are in line with MEM’s strategy and values.
• Ensure financial processes and policies are up to date, communicated to and understood by the staff team and the Trustees. Ensure they are also in line with any regulatory requirements.
• Ensure appropriate risk management techniques and financial controls are embedded throughout the charity at strategic and operational levels. 

5.Donor Support

• Deal with any donor queries that come by email.
• Maintain up-to-date records of donors, field staff and other contacts in the MEM’s database. 
• Support the team with gift acknowledgements.
• Set up standing orders and keep records. 
• Process and record completed Gift Aid declarations, and regularly submit Gift Aid reclaims to HMRC.

6.Financial Administration

• Input all financial data (income and expenditure) into organisation’s CRM, accounting and other relevant software.
• Prepare and follow up suppliers’ invoices for payment. 
• Make payments for all authorised invoices.
• Process expense claims and make payments. 
• Manage the banking of income (cheques and cash). 
• Schedule transfer of funds to the field on a regular basis, making sure the transfer statements have the right codes. 
• Act as one of the signatories for the bank accounts making amendments, payments and being a first point of communication with bank as required. 
• Liaise directly with the outsourced payroll provider. Prepare, submit and issue P11Ds and ensure appropriate payment. 
• Manage pension details and ensure contributions for all staff are made on time.

7.Other Duties

• Provide support during the recruitment process.
• Collate staff timesheets, keep track of holiday and staff sickness in line with MEM policies.
• Prepare and check monthly payroll details before sending to the payroll provider, including sickness reporting etc.
• Manage incoming post and liaise with Mailbox administration (mail will be forwarded to your address).
• Be the primary contact with the Charity Commission.
• Determine the insurance needs and negotiate suitable policies on a timely basis.
• Contribute to the general operation and activities of MEM’s UK team, attending meetings as required, sharing knowledge and expertise.

HOW TO APPLY:

• Please send your CV with a cover letter including WHY THIS JOB APPEALS TO YOU.
• Applications close midnight Sunday 8th June 2025.
• Interviews early June. 
• Contact Jolita if you have any questions.

Job Title: Chief Operating Officer (COO)

Location: Eastleigh, Hampshire. Flexible, hybrid working

Salary: £50,000

Hours: 37 hours per week

Contract: Permanent

About us:

Learning through Landscapes is the UK’s leading school grounds charity, dedicated to enhancing outdoor learning and play for all. Our vision is a society where the benefits of regular time outdoors are valued and appreciated, and outdoor learning, play and connection with nature is recognised as a fundamental part of education, at every stage, for every child and young person.

We have unrivalled expertise based on three decades of experience, practical action and research. With offices in England and Scotland and staff based across the UK, our team and our accredited network of outdoor learning experts have the capacity to work nationally and internationally. Click HERE for more information.

What you’ll be doing:

As COO, you will play a critical leadership role in the strategic and operational success of LtL. You will work closely with the CEO and the management team to deliver the charity’s vision, overseeing day-to-day project delivery across the UK. You will take the lead for LtL H&S and Safeguarding responsibility alongside deputising for the CEO. It is essential you are happy to and would enjoy frequent travel across the UK.

Key Responsibilities

· Operational Leadership.

· Drive operational excellence and innovation in the charity’s systems, processes, and project infrastructure.

· Work closely with the CEO and senior leadership to translate strategic and project plans into operational delivery.

· Attend and contribute to the planning of board meetings.

· Deputise as CEO.

Project Management

· Oversee the delivery of multiple, complex projects, in all four home nations, ensuring timelines, budgets, and outcomes are met, and line manage project managers.

· Work on national programme implementation, including government contracts, charitable grants, and corporate-funded initiatives.

· Develop and manage project delivery plans, risk registers, evaluation processes, and resource allocation, health & safety, and safeguarding.

· Support the CEO and Finance Manager in budget planning, financial forecasting, and reporting for projects.

· Ensure projects are run within guidelines and legal responsibilities, including data protection, GDPR, health and safety, and charity governance.

· Act as the operational safeguarding lead, working closely with the charity’s Designated Safeguarding Leads to embed best practice in all areas of delivery.

· Work with the CEO to ensure safeguarding policies are robust, understood by all staff partners and network, and adhered to in all operational activities.

· Work with the CEO on contract negotiation and management.

Systems and Operational Development

· Lead the development and improvement of internal systems and processes to support efficient, effective, and collaborative working across the charity.

· Oversee the use and optimisation of IT and digital tools for internal communication and project coordination.

· Embed a culture of continuous improvement, ensuring systems are user-friendly, fit for purpose, and compliant with data protection and other regulations.

People and Culture

· Line manage project managers across the UK, fostering a positive and values-led organisational culture rooted in inclusion, equity, and safeguarding.

· Coordinate leadership and professional development for staff, partners and networks.

· Champion true diversity, equity, and inclusion across all operational activities.

Stakeholder and Partnership Management

· Act as a senior representative for LtL at external meetings, events, and with funders or partners.

· Build and maintain strong relationships with schools, local authorities, funders, and delivery partners.

· Represent LtL in national forums, working groups, and networks relevant to education and the environment.

Travel

· Regular travel across the UK to support project delivery, engage with stakeholders, and lead regional teams with occasional international travel.

· Regular overnight stays required.

What you need

Essential

· Proven experience in a senior operational role, preferably within the charity, education, or environmental sector.

· Track record of successfully managing complex, multi-partner projects at a national or regional scale.

· One or both of Safeguarding and Health & Safety training qualifications.

· Excellent leadership, line management, and team development skills.

· Outstanding project management skills including budgeting, planning, evaluation, and reporting.

· Strong understanding of governance, safeguarding, and risk management in a not-for-profit context.

· Embody LtL friendly and inclusive culture of support and kindness.

· Ability to influence and inspire with excellent interpersonal and communication skills.

· Willingness and ability to travel regularly across the UK and occasionally internationally.

Desirable

· Knowledge of outdoor learning, environmental education, or play-based pedagogy.

· Experience of working with schools or in the education sector.

· Familiarity with charity finance and CRM systems.

· Qualification in project management (e.g. Prince2, Agile, or similar).

If you don’t have all of the above but feel it could be the role for you, talk to us!

What we offer:

· Flexible working.

· Holiday, 28 days + bank holidays + a “birthday gift” day.

· Laptop, phone and all travel & subsistence expenses.

· Family & carer friendly policies.

· Annual training package including: LtL Professional Accreditation in Outdoor Learning and Play, LtL Climate School 180 Network Training package.

· Sick pay.

· Salary sacrifice pension scheme – 5% employer contribution.

· Subsidised Christmas meal.

· A supportive and welcoming team of colleagues, including our 20+ Delivery Team members.

We’re an equal opportunities employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are actively seeking to increase diversity within our workforce and are committed to recruiting the best people on the objective basis of their skills, ability and experience. We offer a guaranteed interview to eligible applicants who choose to opt-in to the scheme and can demonstrate that they have at least 5 out of the 9 from the “what you need - essentials” list. To be eligible to apply via the Guaranteed Interview Scheme, you must be from an ethnic minority. Please state clearly in your covering letter if you are applying under the Guaranteed Interview Scheme.

We are happy to support with any reasonable adjustments that are needed within the recruitment process.

About us:

Learning through Landscapes is the UK’s leading school grounds charity, dedicated to enhancing outdoor learning and play for all. Our vision is a society where the benefits of regular time outdoors are valued and appreciated, and outdoor learning, play and connection with nature is recognised as a fundamental part of education, at every stage, for every child and young person.

We have unrivalled expertise based on three decades of experience, practical action and research. With offices in England and Scotland and staff based across the UK, our team and our accredited network of outdoor learning experts have the capacity to work nationally and internationally. Click HERE for more information.

KEY RESPONSIBILITIES

• Provide administrative support to ensure the smooth and efficient running of LtL’s core services and programmes
• Provide administrative and functional support to the management team
• Provide general administrative and organisational support to the LtL team, ensuring the smooth and efficient running of the Eastleigh office.

SPECIFIC DUTIES

Office Administration

• Be the first point of contact for all callers, including email, phone and in-person
• Administer incoming and outgoing mail and email boxes, giving appropriate advice or referring onwards on within one working day
• Support the management of IT equipment

• Arrange travel and accommodation for managers, staff and trustees
• Assist with the organisation of events, conferences and training on behalf of LtL
• Organise refreshments and catering at events and meetings

• Maintain LtL’s records/files/images both electronic and paper based, ensuring all data is stored accurately and securely in accordance with LtL policy and GDPR law

• Order stationery and day-to-day equipment and refreshments for the LtL office

• Implement LtL’s Health and Safety Policy within the office
• Maintain liaison with landlords to ensure a well-maintained office space and oversee the maintenance and replacement of office furniture and equipment.

HR Support

• Support recruitment and onboarding admin as needed
• Order staff uniforms, badges and equipment as required.

Project Management Support/Administration

• Respond to project enquiries and requests to ensure they are appropriately actioned within one working day

• Develop good relationships with schools over the duration of the projects Assist with printing and collation of information including replenishment of marketing/training materials, resources and stationery for the project team.

General responsibilities

• Contribute to LtL through staff and working group meetings and by taking on specific areas of responsibility as required
• Other appropriate duties as required.

What you’ll need:

Essential criteria:

• A minimum of 2 years experience of working as part of a team in a busy office environment
• Educated to a good standard of education with C Standard Grades or equivalent
• Fluent in the English language, both written and spoken
• Computer literate with a good working knowledge of Microsoft Office packages
• Excellent interpersonal and customer service skills, with the ability to communicate effectively with a diverse range of people
• Ability to plan, organise and prioritise workload to meet deadlines
• Excellent communicator with a confident telephone manner.

Desirable criteria:

• CRM/database
• SAGE (or similar, such as Xero, Intuit etc.) experience
• Experience with using MS Teams.

Personal Attributes:

• Commitment to providing a high quality of service
• Professional and friendly manner
• Open-minded, self-motivated and proactive
• A willingness to learn; an adaptable person who learns quickly
• Able to work effectively as a team player, remaining calm under pressure.

If you don’t have all of the above but feel it could be the role for you, talk to us!

What we offer:

· Flexible working

· Holiday (pro-rata), 28 days + bank holidays + a “birthday gift” day

· Laptop, phone and travel & subsistence expenses (as per LtL’s policies)

· Family & carer friendly policies

· Sick pay

· Pension scheme – 5% employer contribution

· Subsidised Christmas meal

· A supportive and welcoming team of colleagues.

We’re an equal opportunities employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are actively seeking to increase diversity within our workforce and are committed to recruiting the best people on the objective basis of their skills, ability and experience. We offer a guaranteed interview to eligible applicants who choose to opt-in to the scheme and can demonstrate that they have at least 4 out of the 7 from the essential  “what you need” list. To be eligible to apply via the Guaranteed Interview Scheme, you must be from an ethnic minority. Please state clearly in your covering letter if you are applying under the Guaranteed Interview Scheme.

We are happy to support with any reasonable adjustments that are needed within the recruitment process.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Community Keyworker (Maternity Cover)

Salary: £23,000 - £26,000

Location: Waltham Cross and supporting in St Albans and Watford

Contract: Fixed Term from August 2025 (exact date TBC)

Hours p/w Full Time 35hrs per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.

The Minerva service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.

To be successful as the Community Key Worker you will need the below experience and skills.

You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.

Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.

To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s vibrant Women’s Centre/office space.

You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions.

• Closing Date for Applications: 13th July 2025 @ 23:59
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have any additional needs,please email and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.

We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Contract: Temporary for a maximum of 1 year

Job ref: V539 – 2

Hours: 15 hours per week (flexible days/ hours but some evening and weekend work required)

Salary: £9,523.80 for 15 hours per week (£22,222.20 FTE)

Location: 2 roles in Whitton, 1 role in Gainsborough an 1 role in Belstead Hills

Closing date: 26th June 2025 at noon

Interview date: TBC but will be in person in central Ipswich

We reserve the right to close this vacancy early if we receive sufficient applications

Job Purpose: 

Volunteering Matters are partnering with Active Suffolk to recruit  6 Community Connectors to work in the following areas of Ipswich: 

• 2 x Whitton 

• 1 x Gainsborough

• 1 x Belstead Hills 

The ideal candidates will have strong local knowledge of the area and preferably, live within the community they are assigned to. In this role, you will have conversations with local residents (aged 18+) to capture lived experience around barriers, motivations, perceptions of being physically active in the local community. You must be a confident communicator and able to work off your own initiative.

The information collected will be shared with project partners and local stakeholders to guide further learning and community development, with the goal of securing future funding for further investment in these areas. 

Responsibilities 

• Identify, plan and create opportunities to have conversations with local residents around being physically active in the local community

• Identify community needs – gather information from local residents on what they value the most, the challenges they face, and what services or initiatives could benefit them. This could be done through informal conversations, community meetings, surveys 

• Share ideas with the local community and project partners/ stakeholders 

• Signpost to information and support for residents wanting to get more involved with their local community 

• Build relationships and networks locally to promote and create opportunities for conversations. 

• Conduct conversations safely and effectively in a range of settings (eg cafes, outside local schools, community events etc) to reach a diverse range of local residents 

• Participate in regular team meetings to support learning, problem solving and collaboration 

• Work within agreed budgets and utilise community resources and venues to undertake conversations 

• Skills & Experience:  

• Strong connections with and experience of the Whitton, Gainsborough and Belstead Hills areas of the town. Preference would be from applicants living in these areas. 

• Enthusiastic, friendly and approachable manner 

• Experience of bringing people together in your community 

• A confident self starter – some who is creative and can use their own initiative

• Flexible and proactive 

• Great at putting people at ease and building rapport 

• Excellent listening and communication skills 

• Excellent organisational and IT skills including ability to manage workload and prioritise effectively 

About us 

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.   

 We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive.       

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process.
We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.  

Are you a 1st line support engineer with exceptional customer service skills?

If so, you could be the Service Desk Analyst we need!

About the role

In this role you'll be a vital member of a highly talented, customer focused and enthusiastic helpdesk team who act as the first point-of-contact for end users.

A service desk expert you'll take pride in resolving almost all issues as they arise. Quick to learn, enthusiastic and self-motivated, you’ll ensure that our central knowledge base is always updated so other team members can learn from your successes and overall performance is maintained and improved.

With a high percentage of customers supporting our work in Retail, you’ll participate in a weekend cover rota, allowing service to our shops and stores to be delivered. Working hours needed to deliver these services are 35 hours/week – staggered in accordance with the support rota.

Working arrangements

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This is a fixed term contract covering an internal secondment.

This is a blended role, where your work will be dual located between your home and our London office. 
 
At BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, approximately three days a week. Working hours needed to deliver these services are 35 hours per week covering a rota schedule (the team cover 8am to 6pm every day).
 
The role will also participate in a weekend cover rota allowing service to our shops and stores to be delivered. This will be in the region of 1 weekend in 4-6.
 
About you

With previous service desk experience, having working in the SD environment previously, you'll have excellent customer service and communication skills, being used to working in a busy service desk team. You'll also have excellent telephone and customer handling skills to back up your technical and fault diagnosis experience. 

You’ll have strong troubleshooting skills, keeping the Customer informed of progress against their respective issues, ensuring an effective follow-up to ensure all service has been delivered and completed to the Customer's satisfaction.

With good knowledge of Windows OS (Win 10 and above), you’ll also have knowledge of LAN/WAN networking essentials and extensive experience of MS Office suite of Applications (2010 and above). You’ll have previous experience with administration of Users within Active Directory and Remote Support Tools (i.e. VNC, RDP etc.).

You'll have good knowledge of ticket and case management techniques, able to manage your own queues and workload to meet demand. You’ll be able to remain calm and focused, and will have strong organisational skills, able to use prioritisation and escalation techniques, and able to develop strong working relationships with the team and contacts across the organisation. 

About us

Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
 
What can we offer you?

Our Career Academy provides you with support, inspiration, and opportunities to help you unlock your full potential. 

Our generous staff benefits include:
• 30 days annual leave plus bank holidays
• Private medical insurance
• Dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme of activities, opportunities, and guidance to inspire and support you to live a healthy and happy life, at home and at work.

Interview process 

First stage interviews will be a short one-way video interview, successful candidates will then be invited to attend an interview via MS Teams. 

How to apply 

It’s quick and easy to apply for a role at BHF. Just click on the apply button below. All you’ll need is an up to date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

As part of our commitment to be an inclusive employer, and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

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Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.