Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

This role requires an exceptional individual who wants to make a difference. As a Refuge Worker, you will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

You will ensure the smooth running of the refuge, including the admission of survivors of domestic violence to the refuge. You will also assess and advise on their entitlement to welfare and housing benefits and housing management. You will develop support plans for each resident and aid them to obtain permanent accommodation.

The successful candidate will have evidence of strong casework management skills, good written and verbal communication, and an understanding of the importance of maintaining professional boundaries. You will be required to bring safeguarding children or vulnerable adults to the immediate attention of the service manager, or if unavailable another manager. Direct experience of providing support to women is essential as is a current understanding of legislation relating to domestic violence including civil/criminal legislation and welfare rights. The ability to work as part of an on-call rota is essential and occasional evening work in emergency situations.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 02 August 2021

Interview Date: TBC

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

This specialist post seeks to better understand and address the racialised experiences of survivors within services and to embed improvement in this area across the Gaia Centre and partners. This specialist independent gender violence advocate will work closely with Black, Asian and multi-ethnic survivors from the point of crisis, to provide high quality independent advocacy and support to survivors of gender-based violence at the highest risk and their children.  The advocate will deliver training to Lambeth practitioners to improve support for Black, Asian and multi-ethnic survivors of all forms of VAWG.

The role will aim to improve interventions for Black, Asian and multi-ethnic survivors and their children, through identification of gaps and inequalities in access, engagement and outcomes and the development of tailored responses alongside partner agencies.

Responsibilities

You will provide high quality independent advocacy and support to the highest risk survivors of gender based violence and their children. This will involve establishing and prioritising the risks to and the needs of survivors of gender based violence and developing and delivering individual support and risk management plans in partnership with other agencies who attend the MARAC. You will advocate both verbally and in writing in a range of settings including civil and criminal proceedings and with criminal justice professionals.

Essential Skills or Experience

With significant proven experience of providing emotional and practical support to survivors of gender based violence, you will be experienced in identifying and responding to the risks to and needs of survivors. With an ability to work in crisis or under pressure, you will have an up-to-date knowledge of criminal and civil legislation relating to gender-based violence. You will understand multi-agency partnership structures including the MARAC and have an ability to advocate on a client’s behalf in a range of settings. You will have strong written and verbal communication skills to write reports, deliver presentations and to communicate to stakeholders in a clear and effective way.

This role requires an exceptional individual who wants to make a difference. Occasional evening work may be required.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Benefits

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, monthly clinical supervision, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Other information

Refuge is committed to a world where domestic and other gender violence is not tolerated and where women and children can live in safety. We aim to empower women and children to rebuild their lives, free from violence and fear.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 09:00 9 August 2021 

Interview Date: Week Commencing 16 August 2021

This is a Fixed Term Full time role with 37.5 hours per week (8-4, 9-5 or 10-6 rota)

‘Due the specialist nature of this role, we are only able to accept applicants from a Black, Asian or multi ethnic minoritised background"

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women from a Black, Asian or multi ethnic minoritised background due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

IT Systems Coordinator

Location: Head Office, London

Salary: £27,033 per annum

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

This role will help to support the entire IT and Communication functions within head office and regional domestic violence services.

This role will support end users by providing a service desk to ensure a high level of support, availability and integrity of IT systems, including Desktop and Server technologies. Providing first and second level assistance to all users, this role will coordinate call resolutions with other IT staff and third-party suppliers to resolve problems as quickly as possible, ensuring minimum impact on business.

We are looking for an individual with experience providing support in a Microsoft server/desktop environment, who has knowledge of upgrading and troubleshooting PC hardware, providing technical support in an Ethernet environment and an appreciation of hardware compatibility and networking issues.

Knowledge of Exchange 2010 servers, Outlook 2010 and a knowledge of Windows Server 2008 are essential, as is the ability to prioritise workload and communicate effectively to both technical and non-technical staff. 

An appreciation of and commitment to the aims and objectives of Refuge are a must.

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Closing Date: 9.00am 12th August 2021

Interview Date: 20th August 2021

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

JOB TITLE Deputy Service Manager

Salary: £33,720

Location: Westminster

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

The role involves working closely with people experiencing forms of gender based violence that are escaping domestic violence.

You will also assist the domestic violence services manager in the delivery and development of high quality independent advocacy, outreach, peer mentors and refuge services for victims escaping domestic and sexual violence.

You will have proven experience of providing direct emotional and practical support, and of managing case work. In addition you will have experience of managing and motivating staff, knowledge of domestic violence issues, experience of providing support to women, and experience of working in either a women’s refuge or residential setting. A recognised social work, housing or management qualification would be desirable.

As member of the management team the post holder will take part in an out of hours on call rota.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Closing Date: 11 August 2021 9:00am

Interview Date: TBC

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

National Peripatic Domestic Worker

Location: Nationwide

Salary: £27,948

Refuge is the UK’s largest provider of specialist services and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

You will deliver a high quality professional service to survivors of domestic violence living in our refuges, those who access our outreach service and independent domestic violence advocacy services. You will work from any of our National sites, providing cover for services who need additional staff. You may be required to travel including some Monday – Friday overnight stays during your assignments.

Your role will involve providing invaluable practice and emotional support to men, women and their children advocating on their behalf in areas such as welfare, housing, courts, police and emotional support as well as supporting women to move to safe, permanent accommodation.

The successful candidates will be passionate about ending gender based violence and have experience of providing emotional and practical support in a paid or unpaid capacity. They will need to work flexibly and have strong organisational skills, good written and verbal communication, and an understanding of the importance of maintaining professional boundaries. The ability to work as part of an on-call rota is also essential.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Refuge offers: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme.

Closing Date: 9:00am 22nd July

Interview Date: TBC

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Substance misuse; polish speaking

Your new company
You will be joining an established organisation which places the service user at the heart of everything they do. This organisation is focused on supporting vulnerable people in the community. This organisation primarily supports service users are whose lives have been held back by a range of social deprivation, poverty and addictions. Please note this is not for CGL

Your new role

• Supporting service users from point of entry into the service and through their treatment/recovery journey;
• Managing large caseloads in excess of 60
• Must have experience working within a prescribing service with clients addicted to Opiate Substances.
• Providing screening, assessment, and recovery planning and onward referral;
• Must have worked and have experience with prescribing practices and clients addicted to opiate substances;
• Managing large caseload of clients who are addicted to opiate substances;
• Reducing drug and alcohol related harm to service users and the wider community;
• Promoting carer, service user and community involvement;
• Providing advocacy for access to partnership services;
• Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination

What you'll need to succeed

• Must be Polish speaking
• Must have worked as a Substance Misuse Worker

What you'll get in return

• Competitive rate
• Weekly pay

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Resettlement Worker (Take Home & Settle Assistants)

We are recruiting reliable people to escort older people home from the University Lewisham hospital and other local hospital sites after a hospital stay. Providing practical and emotional support and ensure that they are left in a safe warm environment with access to adequate food provisions.

You will be home based, have your own car, clean UK driving license and knowledge of the borough.

The service is 7 days a week (no medical support or personal care) and various shift patterns are available.

Essential Requirements

• Good rapport with frail, older people
• Caring, friendly, patient and calm nature
• Reliable and good time keeper
• Flexible, professional approach 
• Able to interface with staff in the hospital environment
• Ability to work as part of a team or independently
• Excellent listening skills and communicator
• Safe, careful and considerate car driver, with clean driving license
• Knowledge of the different parts of the London Boroughs of Bromley and Lewisham
• Clean, safe regularly serviced vehicle, fully taxed and insured for passengers and with a no smoking policy.

The role will also require that you have fully comprehensive insurance and appropriate business insurance in order to carry clients in your car. 

Please note Age UK Bromley & Greenwich do not cover the cost of this insurance.

For further information including details of available shift patterns and to apply, please visit our website via the Apply button.

Closing date: 17th August 2021

Interviews: 19th August 2021

Job Title: Duty worker 

Location: Southwark 
Salary: £11,700- £13,050 , .45 FTE of £26,000- £29,000 per anum
Qualified applicants (with an accredited VAWG /domestic abuse qualification) dependent on experience: £27,000k-£29,000 Pro rata to .45 FTE per annum. 
Unqualified applicants, dependent on experience: £26,000-£27,000 pro rata to .45 FTE per annum
Hours: 17 hours per week. 8.5 hours on Mondays & Tuesdays
Contract: Permanent 
Vacancy Reference: SWA3135

Closing Date: 02/08/2021 @ 9am
Interview Date: 09/08/2021 

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service
Southwark Advocacy support service (SASS) provides free and confidential support to survivors of abuse within the community. The teams are made up of professional staff offering short to medium term support to women and men affected by domestic and sexual violence in the community. Our teams offer information, advocacy and specialist services to increase safety and meet a range of needs – these can include ongoing safety concerns, emotional or housing support, legal options, reporting to the police, help around child contact, benefits and financial advice.
An exciting opportunity has arisen in this busy team for a Duty worker. The successful candidate will be responsible for risk and needs assessing and safety planning with survivors of domestic and sexual violence. Acting as the first point of contact for the Southwark SASS service, providing support to survivors of domestic and sexual violence, managing incoming calls and processing referrals. 

About You
We're looking for highly organised and self-motivated applicants who are passionate about ending gender-based violence. You will have a “can-do‟ approach and demonstrable commitment to Solace’s feminist approach to supporting women and their children to be safer. You will receive training and support for this role as necessary.
Successful applicants will have in-depth knowledge of domestic abuse and its impact on service users and their children, experience of working with women who have experienced domestic and /or sexual abuse including strong casework management skills.
Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applicants from black minority and ethnic communities as these are currently under-represented in our staff team.
About the Role

The Duty Worker will lead on dealing with incoming referrals to the Southwark Advocacy Support Service. The role will involve processing all referrals, liaising with professionals, processing referrals and establishing initial contact as per the service’s contract requirement. This will include intake of new self-referrals that the service receives. The process of initial contact will involve completing a SafeLives risk assessment, assessing the service user’s practical and therapeutic needs and supporting with any urgent needs that arise during this contact. Additionally, the duty worker will refer out to MARAC and complete adult or child safeguarding referrals where required in line with SWA’s policies and procedures. The Duty Worker will maintain and manage any waiting lists with weekly follow up contact and will work closely with the Service Manager and all members of the team in relation to the allocation of cases. 
About You

The ideal candidate would have demonstrable experience of working with those affected by domestic and/or sexual violence and experience of managing risk and following case management procedures to meet the needs of a diverse and vulnerable client group.
You will have some knowledge of housing, welfare and policy relating to domestic/sexual violence, as well as excellent administrative and time management skills; including multi-tasking and using excel. 
You will also have the ability to effectively manage a busy caseload. 

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.

Solace Women’s Aid values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.
Unfortunately we do not accept CVs and request no contact from recruitment agencies.

As Doctors of the World’s HIV and STI Community Outreach Coordinator you will continue to develop and deliver HIV testing and STI screening in outreach settings.

Crucial to your success in this role will be your ability to engage with a diverse range of people in a warm, empathetic, and understanding manner. Your knowledge of the obstacles facing people excluded from healthcare (and broader society) and how this might affect their approach to our clinic, will enable you to tailor your approach to individual service users while providing the best possible care.

You will deliver point of care testing for HIV as well as STI screening, to a high standard, within the context of a clinical governance framework. You will provide direct services to service users and build capacity through support offered to colleagues in allied organisations.

You will work as part of a varied and changing volunteer and staff team, taking responsibility for the care of the patients you see in relation to HIV testing and sexual health. This may involve making assessments; providing information and advice on HIV and STI transmission and treatment; carrying out HIV point of care testing and (non-symptomatic) STI screening; advising on risk reduction in relation to HIV and STIs; appropriately refer for PREP; offering advice on contraception.

Following a positive HIV result you will offer initial post-test counselling and ensure the person is appropriately linked in with follow up care with partners using pre-established pathways. This may involve accompanying someone to an appointment.

Domestic violence, IDVA Job

Your new company
Hays are recruiting for a leading charity who support people affected and survivors of domestic abuse in London.

Your new role

• You will work in partnership with the hospital and other agencies to develop and deliver risk management plans to ensure victims' safety. You will be responsible for advocating on behalf of survivors of domestic abuse and managing and reviewing your cases.
• The successful candidate will have a thorough understanding of domestic abuse and its impact on victim/survivors and their children, as well as experience of providing emotional and practical support and strong casework management skills.
• You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning.
• You will understand the legal system in how it relates to survivors of domestic abuse and have strong communication skills and the confidence and ability to present and educate service users and agency partners on the realities and impacts of domestic abuse in a variety of settings. An ability to work independently and prioritise a busy workload is essential.
• You should have demonstrable experience of working in an IDVA or similar position with this or a similar client group, and an outstanding knowledge of supporting those experiencing domestic abuse, is essential including the MARAC process.

What you'll need to succeed

• You should have demonstrable experience of working in an IDVA or similar position with this or a similar client group, and an outstanding knowledge of supporting those experiencing domestic abuse, is essential including the MARAC process.
• You will need to have proven knowledge of the criminal justice system and social care and understand how they relate to survivors of domestic abuse.
• Possess excellent communication, written and IT skills, the ability to engage with clients and liaise and deliver training and presentations to external agencies and stakeholders effectively.
• Experience or knowledge of working in a health based setting would be advantageous.
• To be successful in this role you will ideally hold a SafeLives (CAADA) accreditation.
• An enhanced criminal record check is required for this role.

What you'll get in return

• Weekly pay
• Opportunity to work for leading UK charity

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Central London, like many cities across the world, is an exciting and stimulating place. However, for some, it is a place to go when things have gone profoundly wrong and there is nowhere else. When people are on the edge, rough sleeping, isolated and in despair there must be a place to turn. The Connection is there to be with people as they overcome their problems, recover and move on to a meaningful, fulfilling life.

However, this is not enough. The experiences of people on the edge matter. Their story must be told to those in a position of power and influence, so that rough sleeping is not an accepted feature of life in the UK.

The Connection at St. Martin’s tackles rough sleeping by:

• providing services designed to help people to recognise their own strengths, recover from crisis and move away from the streets for good;

• collaborating with others to achieve this – a person’s rough sleeping situation is rarely addressed by one agency working alone;

• Sharing our learning with others, to deepen our own understanding and create a more socially just society for those on the margins not just in London, but other parts of the UK and the world.

About the role:

An exciting opportunity has become available to work as a Housing and Resettlement Advisor (Mental Health Lead). The Housing and Resettlement Advisor will deliver CSTM’s housing and resettlement service, working with clients to move towards recovery and access suitable accommodation in London and other parts of the UK. The Mental Health lead will provide case work support to individuals with complex mental health presentations, act as a knowledge broker to the wider staff team(s) regarding mental health issues and interventions, and work closely with statutory and voluntary mental health service providers.

This role requires someone with a strong track record in co-production and a strengths based approach to working with people who have multiple and complex needs. Housing and Resettlement Advisors will provide a structured, recovery orientated case management to facilitate service users to address the issues underlying their homelessness and support access into appropriate accommodation and wider support services. Housing and Resettlement Advisors must be able to work in a busy service environment and be committed to playing a part in shaping and developing services to enable clients to move towards recovery.

So, are you interested in this rewarding role that comes with some really great benefits?

To apply, please submit an application form, highlighting that you meet the requirements of the role set out in the person specification. Only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.

Due to the sensitive nature of the role and the composition of our existing team, we are recruiting specifically for a Male Housing and Resettlement Advisor (Mental health lead). This role is only available to male applicants as permitted under the Equality Act 2010. This will allow us to effectively and comfortably provide case work support to vulnerable male clients.

Closing date: Sunday 1st August – 5pm

Interview date: Monday 9th August

Location:  Office based with occasional working from home.

Domestic violence, IDVA Job

Your new company
Hays are recruiting for a leading charity who support people affected and survivors of domestic abuse in London.

Your new role

• You will work in partnership with the hospital and other agencies to develop and deliver risk management plans to ensure victims' safety. You will be responsible for advocating on behalf of survivors of domestic abuse and managing and reviewing your cases.
• The successful candidate will have a thorough understanding of domestic abuse and its impact on victim/survivors and their children, as well as experience of providing emotional and practical support and strong casework management skills.
• You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning.
• You will understand the legal system in how it relates to survivors of domestic abuse and have strong communication skills and the confidence and ability to present and educate service users and agency partners on the realities and impacts of domestic abuse in a variety of settings. An ability to work independently and prioritise a busy workload is essential.
• You should have demonstrable experience of working in an IDVA or similar position with this or a similar client group, and an outstanding knowledge of supporting those experiencing domestic abuse, is essential including the MARAC process.

What you'll need to succeed

• You should have demonstrable experience of working in an IDVA or similar position with this or a similar client group, and an outstanding knowledge of supporting those experiencing domestic abuse, is essential including the MARAC process.
• You will need to have proven knowledge of the criminal justice system and social care and understand how they relate to survivors of domestic abuse.
• Possess excellent communication, written and IT skills, the ability to engage with clients and liaise and deliver training and presentations to external agencies and stakeholders effectively.
• Experience or knowledge of working in a health based setting would be advantageous.
• To be successful in this role you will ideally hold a SafeLives (CAADA) accreditation.
• An enhanced criminal record check is required for this role.

What you'll get in return

• Weekly pay
• Opportunity to work for leading UK charity

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Recruiting for a Independent Domestic Violence Advisor to join our Service in Tower Hamlets!

GBP 17,219.00 per annum working 24 hours per week, plus 25 days Annual Leave (Pro-Rata), Pension schemes, Staff discounts, healthcare and more.

Job Overview:

The role of an Independent Domestic Violence Advisor (IDVA) is to address the safety of victims and survivors at high risk of harm at point of referral into the refuge.

IDVAs work with their customers within the refuge from the point of crisis by safety planning and risk assessing using the DASH to ascertain the level of risk to the victim.

The post holder will be required to work alongside refuge staff to support customers with complex needs who have been referred into the refuge.

The post is restricted to females only due to the nature of the role. The occupational Requirement under Schedule 9 (Part 1) of the Equality Act 2010 applies.

You will be part of a rota and some evening and weekend work may be required.

Key Responsibilities:
Look Ahead IDVAs have the personal qualities required to manage customer expectations alongside the responsibilities of their role. Day to day IDVA activities include:

- Manage customer referrals, completing Dash Risk Assessments and obtaining and maintaining all relevant paperwork
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Oversee On Track implementation from an operational perspective during the initial upload of cases to ensure that any issues are highlighted to management
- Regular attendance at Marac and oversight of all Marac referrals
- Conducting regular Casework Management sessions with each member of the refuge team in order to oversee and close cases in a timely manner
- Support Customers to obtain Non Molestation Orders where needed and any other civil remedies available to them
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Attending all court and Case Management hearings with or as a representative for customers
- Supporting customers to set personalised goals in the form of a Safety and Support Plan
- Assisting in the recording and reporting of customer incidents
- Safety planning with customers
- Developing productive relationships with partner organisations to improve service outcomes.
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Encouraging customers to attend relevant programmes when appropriate i.e. Freedom Programme /Recovery Toolkit to support successful move on
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Contract Manager

OTHER QUALITIES: Look Ahead IDVAs embody and promote the organisations values of quality, creativity, innovation, continuous improvement, integrity, transparency, openness and trust.

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- IDVA Qualification essential

For the full job description, please visit the Look Ahead website.

Victim Support is looking for Caseworkers (Complex Case Independent Victim Advocates), office based in various locations across London.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

The purpose of this role is to provide high quality holistic support to all victims and witnesses of crime referred to Victim Support whether by the Police another agency or self-referred.

As a Complex IVA, you will lead on support for your allocated caseload of clients coordinating with others internally and externally as required. There will be a particular focus on those that are the most vulnerable, including repeat victims and victims of high harm crime.

You will be expected to provide practical and emotional support in a way that is approachable, flexible and caring, showing empathy at all times. As well as being tenacious in support of your clients and being able to solve problems and surmount the challenges posed by the criminal justice system. In all, you will be able to demonstrate resilience and flexibility in your approach to work, which will be assessed throughout.

VS are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are outlined in the person specification under essential and tested area. In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.