Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

This role requires an exceptional individual who wants to make a difference. As a Refuge Worker, you will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

You will ensure the smooth running of the refuge, including the admission of survivors of domestic violence to the refuge. You will also assess and advise on their entitlement to welfare and housing benefits and housing management. You will develop support plans for each resident and aid them to obtain permanent accommodation.

The successful candidate will have evidence of strong casework management skills, good written and verbal communication, and an understanding of the importance of maintaining professional boundaries. You will be required to bring safeguarding children or vulnerable adults to the immediate attention of the service manager, or if unavailable another manager. Direct experience of providing support to women is essential as is a current understanding of legislation relating to domestic violence including civil/criminal legislation and welfare rights. The ability to work as part of an on-call rota is essential and occasional evening work in emergency situations.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 28th April 2021

Interview Date: 7th May 2021

This is a full time permanent contract at 37.5 hours per week.

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

Location:  Islington
Salary:  Qualified applicants (with an accredited VAWG /domestic abuse qualification) dependent on experience: £27,000 – £29,000 per annum Pro Rata
Unqualified applicants, dependent on experience: £26,000 - £27,000 per annum Pro Rata
Hours: Part Time - 22.5 hrs 
Contract: FTC March 2022
Vacancy Reference: SWA3069

Closing Date:  26th April 2021 

Interview Date: TBC

Solace Women’s Aid is an innovative, exciting, grassroots charity working across London. Our purpose is to bring to an end the harm done through domestic and sexual violence to all survivors, and in particular women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

About the Service

Our Refuges provide emergency accommodation to women and children fleeing domestic abuse and sexual violence.  We are there for women at a time of crisis and help families take their first steps to freedom and recovery.

About the Role

You will provide advice and support to women who have experienced domestic abuse in a refuge setting, across two sites. You will carry out risk and needs assessments, develop support plans and carry out key work with women survivors. You should have a minimum of two years’ experience of working with this or a similar client group. An in depth understanding of the needs of women and children from a diverse background is essential.

About You

The ideal candidate will have in-depth knowledge of domestic abuse and its impact on women and their children, as well as experience of providing emotional and practical support to victims of domestic and sexual violence. 

You will have experience of managing risk and following case management procedures to meet the needs of the client group, and the ability to work with women to help them to understand their needs, risk assess, develop safety plan and support them in linking with other agencies. 

You will have a working knowledge of the available legal remedies, housing and welfare benefits, as well as experience of providing workshops. 
Outside of this, you will have excellent administrative and time management skills and the ability to effectively manage a caseload. 

In return, we offer great employee benefits including three per cent employer pension contribution, generous holiday entitlement and a focus on learning and development.
This service is run by women for women and is therefore restricted to women applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

An enhanced DBS (Disclosure Barring Service) disclosure will be required for this role.
Unfortunately we do not accept CVs and request no contact from recruitment agencies.

Bromley & Croydon Women’s Aid is seeking to recruit a Refuge Support Officer to provide support services to women and children within our domestic abuse refuges.

BCWA is a well-established, innovative and forward-thinking local domestic abuse service, and are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.

You will be required to demonstrate a good awareness of the needs and issues specific to survivors of domestic abuse and have experience of refuge/supported housing provision.

You will be able to work on your own initiative and as part of a team. The person we are looking for will be skilled in risk management and safety planning, providing high quality advocacy and support based upon a client led needs and risk assessment. Holding a UK driving licence/owning own vehicle is preferable.

The post will require a mix of home and onsite working initially, this will be reviewed subject to pandemic restrictions.

Job Title: Refuge Support Officer

Hours: 35 hours per week

Contract Type: Fixed Term until December 2021

Salary: £26,500 per annum

Application Deadline: Wednesday 28th April, 9am

Interviews: (via Zoom): 5th & 6th May 2021

Employee benefits we offer:

• A friendly, flexible and values-led organisation
• Competitive salary
• 25 days of annual holiday, plus bank holidays (pro-rata for part-time)
• 5% contributory pension scheme
• Training to help you perform your role and support your professional development
• Comprehensive Employee Assistance Programme and wellbeing support

Download the Job Description/Personal Specification at top of page.

To apply, please complete the online application form via our website.

If you have any questions about the role please drop us a line and we will get back to you. If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.

Female applicants only. In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.

BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.

BCWA are an Equal Opportunities Employer

Reg. Charity No.1068007

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

We are recruiting for a skilled domestic violence advocate to provide high quality advocacy and support to survivors of domestic violence. You will work in partnership with other agencies to develop and deliver risk management plans to ensure victims’ safety. You will be responsible for advocating on behalf of survivors of domestic violence in a range of settings and managing and reviewing your cases.

The successful candidate will have significant proven experience of providing emotional and practical support to survivors of domestic violence. You will understand the legal system in how it relates to survivors of domestic violence and have strong communication skills to deliver presentations and reports to stakeholders effectively. An ability to work independently and prioritise a busy workload is essential.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 3rd May 2021

Interview Date: 14th May 2021

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

We are recruiting for a Community Outreach Worker as part of an innovative project providing high quality personal welfare support to survivors of domestic violence with complex needs.

You will work with a wide variety of underrepresented groups such as: BME communities; young people aged over 16; survivors with mental health issues that need specialist support linked to trauma; survivors with substance misuse issues; and socially excluded groups such as street homeless women.

You will work across the borough in an outreach model which ensures that it is available to meet the needs of hard to reach communities whose needs are currently unmet.

Methodical and well-organised, you will have significant proven experience of providing direct emotional, practical and welfare support, ideally within a relevant field such as a refuge, women’s advice centre or residential setting. You will be experienced in identifying and responding to the risks to and needs of survivors of domestic violence. With an up-to-date knowledge of relevant civil and criminal legislation, you will have a demonstrable ability to use Microsoft Office and the ability to build and develop supportive relationships with survivors and their children fleeing domestic violence. 

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme. 

Closing Date: 29th April 2021

This is a permanent and full time role with 37.5 hours per week.

It is desirable if candidate can speak Portuguese, Spanish or Somali language.

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,500 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

Refuge’s Freephone 24 Hour National Domestic Abuse Helpline, is a national service for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf. The Helpline is staffed 24 hours a day by fully trained female helpline support advisers and volunteers to give support, help and information.

We are recruiting National Domestic Abuse Helpline Advisers to provide support and information to women experiencing domestic violence and other forms of violence against women and girls (VAWG), family and friends supporting them, and associated professionals, by providing, trauma-informed emotional support and practical help, led by the caller’s needs.

You will participate in answering helpline calls on a 24 hour rota system, assessing each call individually to ensure the highest standards of support. You will be involved in making referrals to women’s refuges and other agencies where appropriate, and complete reporting and evaluation data for the service.

You will have an awareness of domestic violence issues, together with the ability to assess the needs of callers to the helpline. In addition you will possess excellent communication and interpersonal skills combined with a non-judgmental and confidential approach to supporting women. You will be well organised and have a demonstrable ability to use Microsoft Office. The ability to remain calm and resilient is essential, as is an up-to-date knowledge of housing, criminal, civil and welfare rights legislation relating to domestic violence.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work 

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

As an ever expanding charity we are also able to provide career development opportunities including advancements into management roles across our range of services. 

Closing date - 11:59pm Sunday 02 May 2021

Interview date - TBC

Contract type - Fixed term contract

Contract end date - 31 March 2022

 An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

 This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpins all of our work. 

No agencies please - as a charity we work hard to keep our costs down.

Special notes:

1. While our preference is for applicants to be able to work 37.5 hours a week, we are happy to also accept applications from candidates who are available to work 22.5 or 30 hours a week. Please note however, due to the rota pattern in place applicants must be prepared to work on a 24 hour rota across all days of the week, weekend, evenings and nights. We are unable to agree to applicants only working certain hours and days of the week.

2. The helpline adviser role is currently home based. However with the easing of COVID-19 restrictions successful applicants will be expected to work from our head office at Tower Hill, London in the near future. 

We have an opportunity for an Intervention Worker to join our Home For Good Team. You will join us on a full time, permanent basis  and in return, you will receive a competitive salary of £28,981 per annum plus benefits.

About the role:

Home for Good is a community integration scheme, established in response to the evidence that people who have experienced homelessness often feel isolated and struggle to integrate into the local community once they have moved into accommodation.

As our Intervention Worker, you will provide ongoing encouragement and practical support to clients of the Home for Good Community Volunteer Scheme and Social Club and identify new sources of client referrals and promote the scheme.

Key responsibilities will include:

• To conduct meetings with clients ensuring they are carried out in a psychologically informed way with both new and returning clients.
• To establish positive and constructive working relationships with a range of homeless service providers and other agencies, proactively seeking new referrals, and liaise with these parties regarding clientrelated matters to ensure the best possible outcomes for our clients.
• To support clients to find solutions to their housing, benefits, health and other issues, including identifying appropriate agencies, referring clients to and liaising with these, and following up in a timely manner.
• To draw up psychologically informed action plans for clients ensuring they are person centered and taking into consideration the clients’ views.
• To lead on other group sessions for Home for Good clients and establish a focus group, to enable clients’ authentic input into the evolvement of the scheme.
• To share responsibility for covering the Home for Good duty phone on a rota basis, responding to outof-hours contact from befriending volunteers.
• To ensure that any health and safety and safeguarding concerns are reported appropriately using the correct systems.
• To assess any risk to clients, the environment and staff, record and communicate any risks identified using appropriate channels in the Passage.

Our ideal Candidate will have the following:

Experience

• Experience of applying a client focused approach to all areas of work
• Experience of working with and advocating for vulnerable people who present with complex support needs in a person centered and psychologically informed manner
• Experience of establishing and/or leading a focus group or discussion group, to promote and enable client involvement
• Experience of establishing relationships and working with a wide range of stakeholders and liaising with support agencies
• Experience of record keeping using databases
• Experience of managing conflicting priorities

Knowledge

• Knowledge of how to work with clients within a psychologically informed framework
• Knowledge of the issues which contribute to homelessness and challenges with maintaining a tenancy
• Knowledge of applying trauma informed care solutions
• Knowledge of risk and incident management in a psychologically informed manner
• Knowledge of welfare rights and how they impact on our client group
• Knowledge of homelessness resources, and other services supporting vulnerable people, and how to access them to obtain a positive outcome for our clients

The Closing date: Friday 07 May 2021, 10am

The interview date:  To be confirmed

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,500 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

We are recruiting a deputy manager to join the current helpline management team on a fixed term contract to provide management and support to the front line staff, sessional workers and volunteers that staff the helpline

The Deputy Helpline Manager will be working in conjunction with other colleagues on the helpline management team, leading, planning and delivering the service to ensure that it supports as many women as possible in line with Refuge’s strategic vision. 

The role will be directly responsible for a large team of helpline staff and sessional workers, and will work alongside  other Helpline Deputy managers and the Volunteer Programme Manager with the recruitment, training, induction and development of the helpline staff and volunteer team.

As part of the management team you will be responsible for ensuring that there is an effective 24 hour rota of staff and volunteers in place to deal with helpline calls. You will be responsible for ensuring the very highest quality of response to all of those seeking our help. You will also be responsible for measuring, monitoring and developing the service with colleagues.

As a member of the management team, the post holder will take part in an out of hours on call rota.

You will have an awareness of domestic violence issues, together with the understanding the needs of callers to the National Domestic Abuse Helpline. You will possess excellent communication and interpersonal skills combined with a non-judgmental and confidential approach to supporting women. In addition you will have experience of managing and motivating staff, experience of managing a high performing service, ideally within the Violence Against Women and Girls field. You will be well organised and have a demonstrable ability to use Microsoft Office. The ability to remain calm and resilient is essential, as is an up-to-date knowledge of housing, criminal, civil and welfare rights legislation relating to domestic violence.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 11.59pm, Sunday 02 May 2021

Interview Date: w/c 10 May 2021

Contract Type: Fixed term contract

Contract End date: 31 March 2022

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

The role involves working closely with people experiencing forms of gender based violence that are escaping domestic violence.

You will also assist the domestic violence services manager in the delivery and development of high quality independent advocacy, outreach, peer mentors and refuge services for victims escaping domestic and sexual violence.

You will have proven experience of providing direct emotional and practical support, and of managing case work. In addition you will have experience of managing and motivating staff, knowledge of domestic violence issues, experience of providing support to women, and experience of working in either a women’s refuge or residential setting. A recognised social work, housing or management qualification would be desirable.

As member of the management team the post holder will take part in an out of hours on call rota.

All candidates must demonstrate a commitment to the feminist values of empowerment and equality which underpin all of our work. Successful applicants will be expected to work within Refuge’s Values and Behaviour Framework and demonstrate these in their everyday work.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 27 April 2021

Interview Date: 5 May 2021

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

Resettlement Worker needed!

If you have experience as resettlement worker then we need you!!

We are looking for a Resettlement Worker for a homelessness charity in the Camden area

• You will be helping the service users to move on into accommodation
• Making sure the clients have identification and ensuring they are getting the benefits they are entitled to
• Assisting with applications
• Help the service users use the re-connection project

Great hours - Monday - Friday 9-5 but can be flexible

37.5 hours a week

I will be waiting to hearing from you!!

So apply now....

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Fixed term contracts till 31st March 2022

1 x Westminster Service

1x Southwark Service

Both posts are full time, 37.5 hours per week

Closing date: Sunday 25th April 2021 at 11.30pm

We’re looking for client-focused individuals with recent experience of providing specialist level housing advice, to join us as Advice, Support and Guidance Workers and help ensure our clients get the support they need.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Westminster Team

Based within our London Hub and working on our Westminster/Places for People contract, which focuses on preventing homelessness across the borough, our service offers person-centred advice, support and guidance by co-locating with community agencies across Westminster, as well as providing support via telephone and digital channels. The service works in partnership with other agencies to identify those who are at risk of experiencing housing issues as early as possible and work with them to prevent homelessness.

About the Southwark Team

This role will be part of a ground-breaking service working in partnership with Southwark Council’s homelessness service. You will be working side-by-side with council staff to provide free and independent advice and support to anyone who needs it. The holistic service will provide advice to people at risk of homelessness and living in temporary accommodation. Shelter will offer people support at face-to-face appointments on a weekly basis.

About the roles

As an Advice, Support and Guidance Worker, you will work side-by-side with council staff to provide free and independent advice and support to people at risk of homelessness and living in temporary accommodation. This will involve carrying out initial interviews with clients, agreeing their needs and identifying desired outcomes and working with agencies and statutory bodies in order to resolve housing enquiries. You will also provide basic information and advice. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

To succeed, you’ll need relevant experience gained working within housing and experience of client/customer service work. We’ll also be looking for a proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and aren’t afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Wandsworth Community Empowerment Network (WCEN) and Citizens Advice Wandsworth (CAW) work in partnership to deliver the Help Through Hardship Crisis Project. This award-winning project has been funded by the National Lottery Community Fund since 2016, three years’ continuation funding has now been agreed from 2020 to 2023.

As part of this project CAW and WCEN have developed an Advice First Aid training programme which provides a two-day course for community and faith groups, alongside voluntary sector and statutory agencies. The sessions provide an introduction to key advice issues; how to spot problems, and signpost and refer people to local services for support. Following the training programme participants are encouraged to use their new skills within their community setting. This exciting new role will support community and faith groups to do this.

We are recruiting an Advice First Aid Community Worker to support key community and faith partners to co-produce Advice First Aid delivery within their community setting. When Covid-19 allows, the postholder will be based mainly in community settings and the WCEN offices, and 1 days a week based at CAW offices and training as a telephone assessor.

Role purpose:

1. To co-produce Advice First Aid sessions with a variety of community and faith groups
2. To develop a model of Advice First Aid in Community settings
3. To provide capacity building support to the Advice First Aid partners to enable them to effectively implement Advice First Aid, make appropriate referrals to CAW, and monitor and report on their work
4. To support Advice First Aid partners to develop as a network, sharing experience, learning and best practice
5. To provide the key link between Citizens Advice Wandsworth, WCEN and the Advice First Aid partners

Do you have an understanding of mental health issues or experience of working in mental health? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with? Then join us as a Casual Recovery Worker on an ‘as and when’ needed basis.

Right now, we are looking for a Casual Recovery Worker to join the team at Hope Lodge, our supported housing service in Southend. Day‐to‐day, you’ll support individuals to develop emotional management and personal life skills to achieve greater independence and self‐esteem. And, when it comes to liaising with statutory and voluntary agencies to give people access to a full range of services, again, we’ll rely on your expertise. A great listener, with a flexible approach and a flair for planning and prioritising a busy workload, you love motivating and engaging people in a range of developmental and rehabilitative activities. What’s more, you have a good understanding of mental health issues and how they affect people. You will also need good record keeping skills and be adept at data entry and willing to participate in a 24/7 rota that includes lone working, weekends, and sleep‐ins.

The hourly rate for Casual Workers is £8.72.

Extra: £78.30 per Sleep in shift

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or who are from a BAME background.

It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.

The closing date for this post is 10th May 2021 at 11:59pm, however, we reserve the right to close this vacancy earlier than the advertised date if sufficient applications are received prior.

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply. Due to the popularity of some positions, we reserve the right to close the vacancies early on receipt of sufficient applicants.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery ntionwide and that recovery is possible for everyone.