Upload your CV
Save time when you spot your dream job. Upload your CV with ease.
Save time when you spot your dream job. Upload your CV with ease.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
REPORTING TO: Head of Services
RESPONSIBLE FOR: Team Leaders and other service-based roles as required
PURPOSE OF POSITION
The Service Manager will have overall responsibility for the operational leadership, quality, performance and contract delivery of both the LB Newham Core and the Intensive Support Accommodation contracts. The role will ensure a joined-up support pathway for residents with low, medium, high and complex support needs, promoting safety, stabilisation, independence, move-on and long-term tenancy sustainment.
The post-holder will lead staff teams to deliver high-quality, trauma-informed, strengths-based and person-centred support for vulnerable single homeless adults, including residents with multiple disadvantage, high levels of risk and complex support needs.
The role will set, monitor and embed clear resettlement and support standards, ensuring residents receive consistent assessment, support planning, risk management, move-on preparation and tenancy sustainment support.
The role will be accountable for safeguarding, housing management, performance reporting, quality assurance, partnership working, commissioner confidence and continuous service improvement.
What makes this role different
• Lead the full move-on journey, from pre-tenancy preparation to sustaining community accommodation, ensuring residents receive timely, effective support.
• Combine trauma informed support, tenancy sustainment, homelessness prevention, partnership working and values-led leadership to help residents build independence.
• Work with Resident Services, Intensive Housing Management team. landlords, commissioners and agencies to prevent repeat homelessness and improve outcomes.
• Lead with purpose, strengthen practice and model a learning culture rooted in Growth, Inclusion, Collaboration and Compassion.
The role will require participation in the on-call rota and occasional evening and weekend work in line with service needs.
RESPONSIBILITIES & ACCOUNTABILITIES
Key Responsibilities
• Lead the delivery supported accommodation contracts in line with commissioner expectations, contract requirements, organisational policies and agreed performance standards.
• Provide clear management oversight of service quality, safety, safeguarding, risk, incidents, complex cases and escalation.
• Ensure residents receive effective assessments, risk management, support planning, move-on planning and outcome-focused reviews.
• Set and maintain clear resettlement standards across the service, ensuring residents are supported to develop independent living skills, secure appropriate move-on options and sustain accommodation after leaving the service.
• Ensure support standards are consistently applied, including timely assessments, person-centred support plans, regular key work, outcome-focused reviews, accurate case recording and clear escalation of risk or non-engagement.
• Promote trauma-informed, strengths-based and psychologically informed practice across the service.
• Work closely with the Intensive Housing Management team to oversee housing-related support, including referrals, placements, rent accounts, Housing Benefit claims, arrears prevention, voids, licence or tenancy obligations, move-on and tenancy sustainment.
• Ensure the intensive supported accommodation service provides safe, responsive and proportionate support for residents with complex needs and high levels of risk.
• Monitor performance against contract indicators, including outcomes, safeguarding, engagement, rent accounts, move-on, tenancy sustainment, voids and resident feedback.
• Prepare accurate reports, evidence and performance commentary for commissioner monitoring, audits, inspections and service reviews.
• Lead, develop and support staff to work as one team while maintaining service-specific boundaries, contractual standards, professional accountability and Your Place values.
• Maintain effective staffing arrangements, including cover for key working, weekend, out-of-hours and intensive provision requirements.
• Build strong partnerships with commissioners, Adult Social Care, health services, substance misuse services, criminal justice partners, housing providers and community agencies.
• Use service data, resident feedback and quality assurance activity to drive improvement, demonstrate impact and evidence value for money.
• Work closely with the Quality Assurance Manager and Impact Manager to use performance data, quality assurance findings, resident feedback and outcome measures to identify trends, strengthen practice and drive continuous service improvement.
• Work flexibly to respond to urgent operational issues, safeguarding concerns, incidents, commissioner requests and service pressures.
• Embed person-centred practice and meaningful co-production with residents, ensuring services are shaped by lived experience and aligned with Your Place values of Growth, Inclusion, Collaboration and Compassion
PERSON SPECIFICATION
The successful candidate will bring the experience, knowledge, leadership skills and values needed to manage high-quality supported accommodation services and contribute effectively to the wider Your Place team.
Essential Criteria
• Experience managing or supervising staff in supported housing, homelessness, social care, community support or a similar setting.
• Ability to lead change, improve practice and support staff through service development.
• Experience supporting vulnerable homeless adults, rough sleepers or people facing multiple disadvantage.
• Strong understanding of risk, safeguarding, trauma, mental health, substance misuse, tenancy sustainment and move-on barriers.
• Experience leading services that manage challenging behaviour, anti-social behaviour, safeguarding concerns, tenancy breaches, arrears or complex risk.
• Experience of contract management, performance monitoring, quality assurance, reporting and service improvement.
• Good understanding of housing management, including arrears, voids, tenancy or licence breaches, maintenance, health and safety, and property-related risk.
• Ability to analyse performance information, identify risks and trends, produce clear reports and use data to drive improvement.
• Experience building constructive relationships with commissioners, statutory services, voluntary sector partners and internal stakeholders.
• Knowledge of person-centred, strengths-based, trauma-informed and psychologically informed support.
• Knowledge of safeguarding adults, mental capacity, confidentiality, professional boundaries, data protection, equality and diversity, and complaints handling.
• Excellent written and verbal communication skills, including clear reports, briefings and monitoring returns.
• Commitment to resident involvement, co-production, equality, diversity, inclusion and anti-discriminatory practice.
Desirable Criteria
• Experience managing commissioned homelessness or supported accommodation contract.
• Experience working within or alongside London local authority homelessness pathways.
• Experience of managing voids, referrals, move-ins, move-outs and partnership-based accommodation arrangements.
• Experience of using Home Star, In-Form, Pyramid or equivalent systems to monitor support, tenancy sustainment, risk, outcomes and case recording.
• Experience preparing for audits, inspections, commissioner reviews or contract monitoring meetings.
• Experience leading services through mobilisation, remodelling, restructure or improvement planning.
Aptitude and Behaviours
confidently use performance data, resident feedback and quality assurance learning to improve outcomes and value for money.
Provides values-led leadership and communicates clearly with staff, residents, commissioners and partners.
Use written, numerical and performance information to make sound, accountable and compliant decisions.
Involving and Including Embeds resident involvement and promotes dignity, choice, equality, inclusion and cultural competence.
Build and develop a high-performing team through clear direction, supervision, support and accountability.
Appointment is subject to an enhanced DBS check, satisfactory references and the right to work in the UK
Our mission to solve homelessness in east London, one person at a time!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are seeking an enthusiastic and highly motivated Chief Executive to assume overall responsibility for the management of HMC. The purpose of this senior leadership role is to lead the organisation in fulfilling its purpose of supporting migrants in Hackney and the wider London community, ensuring they can access their rights and overcome injustices in the immigration and social welfare system.
If you would like to apply for this position, please provide a Covering Letter (no more than two pages) and a CV, demonstrating how you meet the requirements in the person specification.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Migrateful
Migrateful is an award-winning charity supporting refugees, asylum seekers and migrants on their journey to integration and employment.
Our cookery classes enable our chefs to share their cultures and cuisines, develop skills and confidence, and create meaningful connections with the wider community.
About the Role
We are looking for an organised, practical and proactive candidate to take day-to-day operational ownership of the Migrateful Cookery School in Farringdon and coordinate the effective operation of our network of venues across London.
A key focus will be introducing a Venue Champion model, where designated facilitators undertake agreed routine checks and practical tasks at external venues. With support from the Operations Support Officer, you will establish and coordinate this approach, while retaining overall oversight of venue standards and stepping in when additional intervention is needed.
You will also coordinate the operational onboarding of new venues and support the planned refurbishment of the Cookery School.
This is a varied, hands-on role combining venue operations, coordination, problem-solving and continuous improvement.
KEY RESPONSIBILITIES
1. Cookery School Operations
Take day-to-day operational ownership of the Migrateful Cookery School.
Ensure the space, equipment, ingredients, recipes and resources are ready for classes and ad hoc events.
Coordinate repairs, maintenance, cleaning and facilities requirements, working with building management, contractors and cleaning providers.
Maintain effective systems for stock, storage, equipment, consumables and procurement.
Identify and resolve operational issues to ensure the space works effectively for chefs, facilitators, volunteers and staff.
Coordinate the planned Cookery School refurbishment, working with contractors, suppliers and colleagues to minimise disruption and ensure the space is ready for reopening.
2. External Venue Coordination
Maintain operational oversight of Migrateful's external London venues.
Maintain venue-specific equipment, kit and operational requirements, with planned schedules for checks, maintenance and resets.
Monitor venue readiness, facilitator feedback and outstanding issues and coordinate appropriate action.
Maintain effective relationships with venue contacts and undertake periodic quality assurance visits where required.
3. Venue Champion Coordination
Venue Champions undertake agreed routine practical tasks, while the Venues Coordinator retains overall oversight of venue standards and the systems supporting them.
With support from the Operations Support Officer, recruit and train Venue Champions from Migrateful's facilitator pool and provide clear guidance for the role.
Establish equipment lists, checklists and schedules for venue checks, kit cleaning and resets.
Monitor completion of agreed tasks and coordinate follow-up, maintenance or equipment replacement where required.
4. New Venue Onboarding
Assess new venues and establish equipment, storage, logistics, food safety and operational requirements.
Coordinate procurement, setup, documentation and facilitator onboarding, resolving issues during initial classes.
Identify and train a Venue Champion and transition established venues into the ongoing venue-management system.
5. Health, Safety & Quality
Maintain appropriate Health & Safety, food safety and allergen systems, documentation and checks.
Ensure facilitators and Venue Champions understand the procedures relevant to their roles.
Coordinate equipment safety and compliance requirements and identify, track and escalate risks appropriately.
6. Systems, Procurement & Continuous Improvement
Manage relevant supplier relationships and monitor expenditure within agreed budgets.
Identify opportunities to simplify, standardise or digitise processes and reduce unnecessary manual work.
Maintain clear records so operational information is accessible, consistent and shared across the team.
Scope and Boundaries
The Venues Coordinator is responsible for the systems, standards and coordination that support effective venue management. They are not expected to personally undertake every routine task at every external venue.
Venue Champions provide local practical support and routine monitoring, with the Venues Coordinator responding to escalated issues and undertaking periodic quality assurance checks.
Reasonable changes may be made to the responsibilities of the role as Migrateful develops, following consultation with the postholder.
Working Hours & Out-of-Hours Support
Migrateful delivers cookery classes during evenings and weekends, so some operational issues may arise outside normal office hours.
The postholder will participate in a shared Operations Team out-of-hours rota. When rostered, they will provide first-line support for urgent operational issues affecting class delivery, escalating where appropriate.
The rota will be scheduled in advance. Expectations around availability, response times, escalation and working time/TOIL will be set out in Migrateful's Out-of-Hours Support procedure.
About You
We are looking for someone who:
Has experience in kitchen, hospitality, venue, facilities or operational coordination, with a good understanding of Food Safety, Health & Safety and allergen management.
Is highly organised and able to coordinate multiple venues, priorities and people while ensuring spaces are safe, well equipped and ready for classes.
Takes a practical, proactive and solution-focused approach, with high standards of cleanliness and attention to detail.
Communicates confidently and builds effective relationships with a diverse range of people, including facilitators, suppliers and venue partners.
Can develop and maintain clear operational systems, identify issues early and make practical improvements to how things are managed.
Is comfortable working independently, using initiative and coordinating others, including Venue Champions.
Is flexible about travelling between London venues, undertaking hands-on practical tasks and participating in the shared out-of-hours rota.
Ideally has experience in a charity, social enterprise or community food setting, or working with volunteers and freelancers.
Right to Work
Applicants must have the right to work in the UK. Migrateful is unable to provide visa sponsorship for this role.
Successful applicants will be required to provide evidence of their right to work in the UK before starting employment.
Application Process
Applications will be shortlisted on a rolling basis, so we encourage you to apply early. We may close the vacancy before the advertised closing date if we receive a sufficient number of suitable applications.
We recognise that applicants may use AI tools to help structure or improve their application. If you choose to use AI, please make sure your answers remain an accurate reflection of your own experience, skills and voice. We are most interested in your specific examples and what you have done, rather than polished or generic responses. We want to understand what makes you suitable for the role and the experience you would bring to Migrateful.
The client requests no contact from agencies or media sales.
Join our charity at a pivotal moment. We are looking for a talented communications professional who can work with our small remote team to keep migrant homelessness and destitution high on the public agenda and tell powerful, compelling stories of the work of our members and the experiences of the people in the asylum and immigration system.
You will lead our comms work, managing our digital presence, driving engagement through our social media channels, being the first point of contact for journalists and, alongside the External Affairs Lead, developing and driving our organisational communications strategy. You will have plenty of creative ideas of how to get our campaigns noticed and ensure NACCOM’s voice is heard in the public debate.
You will understand how to work with people in vulnerable or precarious situations, empowering them to tell their own stories and giving them a voice.
A strong knowledge of the media landscape and using social media to achieve change is essential. Experience of managing websites and an understanding of brand is also key.
This role is for a creative, collaborative individual who is passionate about ending migrant and refugee homelessness and destitution and who knows the power of a good story. If this sounds like you, we’d love to welcome you to NACCOM.
Hours: Part time at 21 hours per week (which is 0.6 FTE, full time is 35 hpw)
Salary: £23,620 for 0.6 FTE (full time / 35 hpw salary would be £39,367pa). Plus £4,000 pro rata London Weighting if applicable.
Leave: 25 days pro rata plus bank holidays (Eng and Wales) plus additional concessionary days off between Christmas and New Year
Pension:NACCOM will contribute 6% of your gross salary
Additional benefits:Flexible working hours, wellbeing time, wellbeing practice
Contract: Fixed term initially of 12 months. Continuing depending on funding
Location: Home-based plus occasional travel in the UK. Opportunity to work part-time in a members’ office or a co-working space.
Responsible to: External Affairs Lead
About NACCOM:
NACCOM (No Accommodation Network) is a registered charity, and we provide a service to our (135) members who are frontline organisations based across the UK working together to end destitution amongst people seeking asylum, refugees and migrants with No Recourse to Public Funds (NRPF).
The NACCOM membership network is made up of ‘full’ members who provide accommodation to people seeking asylum who have been refused and ‘associate’ members who are organisations that are in support of the aims of NACCOM.
NACCOM brings members together to network, collaborate and share good practice, and also provides resources, support and training to enable members to increase their capacity and empower as many people as possible out of destitution. NACCOM also campaigns for a fair, just and humane asylum and immigration system that doesn’t leave people destitute.
Read more about NACCOM including our vision, mission, values and current strategy on our website. You can also view our current campaigning priorities.
Job purpose:
The Communications Co-ordinator will be responsible for the delivery of NACCOM’s communications strategy. The postholder will co-ordinate all media relations, both proactive and reactive, maintaining excellent relationships with journalists and ensuring high level visibility of key projects and the issue of migrant homelessness and destitution more broadly. This post leads and manages NACCOM’s social media presence, ensuring strong engagement and building NACCOM visibility across its social media platforms, and will play a pivotal role int the development and delivery of a new website. Empowering people with lived experience of the asylum system and destitution to be able to tell their stories in a variety of contexts is integral to the role, as well as a good understanding of delivering a communications function for a network organisation.
Duties and Responsibilities:
· Work with the External Affairs Lead to develop and implement a communications strategy.
· Manage NACCOM’s digital presence including the delivery of a new website.
· Ensure the delivery of a monthly email newsletter to supporters.
· Manage the design and publication process for NACCOM reports including our annual impact report, working with a freelance designer.
· Develop a social media strategy that drives engagement with NACCOM’s work with our key audiences and ensure regular, compelling social media posts and updates.
· Work with the Community Research Co-ordinator to build the capacity of our Community Researchers and Community Ambassadors to engage with communications projects and act as spokespeople in the media.
· Manage NACCOM’s media relations, providing a press office function and leading media strategy for discrete projects.
· Ensure brand and tone of voice consistency across all NACCOM communications outputs.
· Provide comms support with NACCOM events to the wider team.
Personal Specification/Key Competencies:
Essential skills:
· A commitment to and understanding of NACCOM’s beneficiaries and mission.
· Experience of developing and implementing communications strategy across multiple platforms.
· Good knowledge of the media landscape and experience of working with journalists.
· Good knowledge of social media platforms and the latest digital trends.
· Experience of managing websites and using content management systems.
· Creative and enthusiastic with excellent storytelling skills.
· Excellent interpersonal and presentation (oral and written) skills.
· Self-motivated and able to work alone using own initiative.
· Ability to work with marginalised groups and an understanding of the sensitivities involved.
· Proven ability to be flexible and meet tight deadlines.
· Confident using Microsoft Office and a range of online platforms.
· Willingness and capacity to travel within the UK.
For more info / apply for the role:
Please click the Redirect to Recruiter button where you can download the full job description and application form from our website.
Deadline to apply: Tuesday 1st Sept 2026 at 9am
Interviews: week commencing 14th Sept 2026
NACCOM works to end destitution for people in the UK asylum system through support, collaboration and policy change with members across the UK.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
Barts Health NHS Trust provides maternity and neonatal care for women and birthing people and their babies each year, providing all aspects of obstetrics and midwifery care in our labour ward, midwife-led birth centre and home birthing service.
North-East London (NEL) (Newham, Tower Hamlets, Waltham Forest) Maternity and Neonatal Voices Partnership (MNVP) listens to the experiences of women, birthing people and families, and brings together service users, staff and other stakeholders to plan, review and improve maternity and neonatal care. MNVPs ensure that service users’ voices are at the heart of decision-making in maternity and neonatal services by being embedded within the leadership of provider trusts and feeding into the Local Maternity and Neonatal System (LMNS) and Integrated Care Board. This influences improvements in the safety, quality, and experience of maternity and neonatal care. We work to ensure that every woman and birthing person on the maternity and neonatal pathway has a chance to have their voice heard. We do not speak for them.
We are recruiting a Maternity Lead for Tower Hamlets, who brings the expertise of women/birthing people with lived experience of maternity services at Barts Health NHS Trust into the heart of the development of every aspect of maternity and neonatal services at the trust.
The role of Maternity Voices Partnership (MVP) Lead is key to providing inclusive and collaborative leadership and ways of working, ensuring that all women and birthing people and their families’ views are heard and acted on. This is an exciting opportunity to review, shape and improve services and make a real difference to women, birthing people and their families.
This is a paid, self-employed job requiring 1.5 days per week (worked flexibly where possible). Working with the MNVP is an opportunity to become part of a vibrant team, improving care for our service users and enabling voices and engagement with our community.
The membership of the MNVP includes:
● Women, birthing people and families from a diverse range of backgrounds.
● Members of the wider community such as birth workers and charities specialising in mental health, supporting refugees, etc.
● Nurses, midwives, health visitors, doctors and managers.
This is a self-employed position on a fixed-term contract until March 2027. The successful candidate will not be entitled to employee benefits such as pension, sick pay, or holiday pay.
As a self-employed contractor, you are responsible for managing your own tax and National Insurance contributions. You will be required to invoice the organisation for your work at the end of each calendar month, and payment will be made within 21 days of receipt of a monthly invoice.
Please note: This role requires applicants to have lived experience of using maternity services at The Royal London Hospital and/or Tower Hamlets within the last five years (either by giving birth or receiving maternity care). The ability to speak Bengali, Urdu or Romanian is highly desirable and will be considered an advantage.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Working within Baobab's welcoming and dynamic admin team in our Therapeutic Community, the Engagement and Administrative Assistant is a dual role. In your Admin assistant role you will provide comprehensive administrative support to operational, research and advocacy teams. In your Engagement Assistant role, you will lead on developing a successful programme of youth activities at the Baobab Centre (as Baobab Youth Activities Coordinator) and will focus on prioritising young people’s engagement in advocacy and research.
Please read the attached Job Description & Person Specification plus the Clinical Context and Model document, attached to this add.
The Baobab Centre is a non-residential therapeutic community that offers support to young survivors of human rights abuses seeking refuge in the UK
The client requests no contact from agencies or media sales.
Harris Hill are thrilled to be working with a well-established community charity in North West London, seeking an experienced Interim Advice Manager to lead a vital advice service supporting people experiencing poverty, hardship and food insecurity.
Brent, London (Hybrid) | £36,565–£41,000 per annum
Fixed term until 30 September 2027, with possibility of extension
The charity provides frontline services that help people move from crisis towards greater stability and independence.
About the role
You will lead the Advice and Open ARMS services across multiple sites, managing staff and volunteers delivering advice on benefits, housing, debt and immigration.
Alongside overseeing day-to-day delivery, you will support service development, quality assurance and improvements to systems and processes. You will also maintain a small caseload and work closely with the Senior Leadership Team.
Key responsibilities
About you
You will be an experienced advice professional and confident manager, committed to supporting people experiencing hardship.
You will have:
Experience working with refugees and asylum seekers, AQS assessments, safeguarding training, budget management, fundraising or community languages would be desirable.
For more information, please submit your CV.
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Our client is a small, community-focused charity tackling poverty and food insecurity in one of North West London’s most disadvantaged communities. Their services aim to prevent hunger, fight poverty and build community by working with families living in poverty, asylum seekers and refugees and people experiencing homelessness and social isolation. At an exciting time of change, they are now looking to recruit an Interim Advice Manager to lead a busy multi-site advice service, supporting people with welfare benefits, housing, debt and immigration issues. Please note this is initially a fixed term contract until September 2027 with possibility of extension.
As Interim Advice Manager you will oversee the daily delivery of our client’s busy advice service, overseeing a small team of staff and volunteers, driving quality and compliance, and helping shape future service development. You’ll maintain a high quality of service by ensuring that the advice team and volunteers work to agreed standards and deliver against realistic grant agreements from funders and will also maintain a small caseload of clients. You’ll also work closely with the senior leadership team and the Head of Advice to support the implementation of new exciting initiatives and the expansion of the information and advice service.
To apply for this opportunity, you will have demonstrable experience of managing advice services within the charity/community sector. You will have a strong knowledge of welfare benefits, housing, debt or immigration and will be confident using case management systems and data. Overall, you will be an experienced advice professional, passionate about delivering high quality advice to a range of vulnerable people.
If you are interested in applying to this position, please submit your CV in the first instance. Should your experience be suitable, we will then reach out to you to advise next steps. Pleases note, this is initially a fixed term contract opportunity, so please only apply if you are available immediately or have no more than a 1 month notice period.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance please reach out directly.
Please note, the client is open to either full-time or part-time (4 days/days flexible) applicants. The role will be hybrid-working (with 60% based onsite in Brent).
Interim Grants Manager
Part-time (2-3 days per week)
9-Month Interim Contract
Hybrid Working (minimum one day per week in the central London office)
The Organisation
OUr client is a values-led grant-making foundation dedicated to creating positive social change through strategic funding, collaboration and learning. As the foundation embeds a newly focused and proactive approach to grant-making, it is seeking an experienced Interim Grants Manager to provide additional capacity and continuity across a nine-month assignment.
This is an exciting opportunity to contribute to the work of a respected philanthropic organisation committed to supporting older people and their carers, refugees and asylum seekers, and community asset initiatives across the UK.
The Role
As Interim Grants Manager, you will manage a portfolio of approximately 60 grants, maintaining strong relationships with funded organisations and ensuring effective monitoring and stewardship throughout the grant lifecycle. Key responsibilities will include assessing narrative and financial reports, maintaining accurate CRM records, contributing to board reporting, and capturing learning from funded projects.
Working closely with the Deputy Director and wider grants team, you will support the development and assessment of targeted funding programmes and help refine the foundation's grant-making practice. You will engage with grantees, applicants, trustees and sector partners, with occasional travel to visit funded organisations and attend events.
The Person
You will bring at least three years' experience in grant management within the charitable or philanthropic sector, with a strong understanding of grant monitoring, assessment and relationship management. Highly organised and proactive, you will be confident managing competing priorities while maintaining exceptional attention to detail.
Confident working with financial and narrative information, you will possess excellent communication and stakeholder engagement skills, together with experience of using databases and Microsoft Office applications. Experience of CRM systems is essential, and knowledge of Sage CRM would be advantageous.
Most importantly, you will be motivated by social impact and share the foundation's values of being Trusting, Collaborative, Creative and Rigorous, bringing a thoughtful, flexible and professional approach to your work.
This is an excellent opportunity for an experienced grants professional to steward a significant portfolio, support mission-led funding for communities across the UK, and help shape grant-making practice at a pivotal stage in the foundation's development.
About The Role
StreetLink London plays a vital role in supporting people sleeping rough to access the services and support they need.
Through assessment, advice, advocacy and partnership working, the service helps improve outcomes for people experiencing rough sleeping across all 32 London boroughs.
We are looking for an experienced Service Manager to lead the strategic development and day-to-day delivery of StreetLink London. Managing a team of Assessment Workers, a Coordinator and volunteers, you will drive service quality, monitor performance against key targets and work collaboratively with commissioners and partners to ensure the service continues to respond effectively to changing needs across London's rough sleeping sector.
In this role you will:
The role is based at the St Mungo's Head Office in Farringdon. Office hours are Monday – Friday.
About you
We are looking for a collaborative and resilient leader who can support a high-performing team and drive continuous service improvement. You'll be confident managing a complex service, building effective partnerships and using data and insight to improve outcomes. Thriving in a fast-paced environment, you'll be comfortable leading through change and identifying opportunities to enhance service delivery.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
Why join us?
At St Mungo’s, you’ll be part of a mission-driven organisation where your work will directly support people to move away from homelessness for good. You’ll have the autonomy to shape a critical service, collaborate with sector leaders, and drive meaningful, lasting change.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date, 10am on: 3rd September 2026
Interview and assessments on: TBC
What we offer
The client requests no contact from agencies or media sales.
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK – approximately 220 colleagues – works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees across the UK.
In Europe, the IRC currently operates in the UK, Germany, Sweden, Belgium, Switzerland, Italy, Greece and Poland.
PURPOSE OF THE ROLE
The People and Culture (P&C) Director works in a highly matrixed environment with staff from several functions across the global organisation. The postholder manages the HR team in IRC UK and is accountable for effective HR service delivery, HR compliance and continuous improvement within the scope of the People & Culture department, localising the IRC’s global people strategy. This position plays a pivotal role in fostering a positive, inclusive and high-performing workplace culture that aligns with IRC’s values, through exceptional communication skills.
The role jointly reports into the UK Executive Director and Regional Director, P&C Europe – with additional reporting accountabilities to the UK Board’s People and Culture Committee. Working within global frameworks set by Global People & Culture, the role localises the implementation of People & Culture priorities and drives UK-specific change initiatives within IRC UK’s culture and regulatory environment.
As a member of the UK Senior Management Team (SMT), the role is jointly accountable for the delivery of IRC UK’s Strategic Plan, and has responsibility for the effective delivery of P&C priorities. The Director has a keen focus on building leadership competencies and organisational effectiveness.
Success in this role requires the ability to build strong relationships, influence decisions, and navigate multiple stakeholder perspectives to deliver effective people solutions within a matrix environment where accountability is shared.
KEY RESPONSIBILITIES
1. P&C Leadership (Advisory, Implementation, and Partnering) (25%)
As a member of the UK Senior Management Team, assume collective accountability for the effective delivery of IRC UK’s Strategic Plan.
Serve as an advisor and thought partner to the Executive Director and fellow SMT members on the UK application of IRC’s Global P&C strategy, and lead on strengthening IRC UK’s kind, inclusive and high-performing organisational culture.
Support talent dialogues, performance conversations, and career development planning for IRC UK staff, embedding a culture of continuous learning.
Partner with peers on workforce planning — including managing workforce adjustments such as staff reductions or scale-up, and organisational design work — in partnership with senior management, the Regional Director P&C Europe, and Global P&C Partners, ensuring compliance with local and global policy while minimising risk and supporting affected staff.
Translate data and metrics into actionable items in line with IRC UK’s strategy.
Lead, supervise, and develop the UK P&C team, accountable for team quality and effectiveness and for building a skilled, motivated team ready to advance.
2. Manage HR Service Delivery and Core Operations (~40%)
Manage end-to-end HR service delivery across the employee lifecycle; recruitment, onboarding, contracts, payroll coordination, benefits, performance and leave management, offboarding, and HR information systems, maintaining high-quality, context-specific P&C practices aligned with organisational standards.
Provide leadership on UK employment law and regulation to the UK HR team, ensuring the HR team supports supervisors of UK staff in the management of their teams in a supportive and compliant way.
Provide high quality HR partnership to the Refugee, Asylum and Integration (RAI) UK Director and team to support programme needs and donor requirements.
Advise supervisors on appropriate disciplinary actions, coordinating with Global Employee Relations and Legal on complex or escalated disciplinary proceedings, to ensure fairness and compliance with employment law.
Responsible for P&C reporting for the UK Board of Trustees and People & Culture Committee, and for the annual production of IRC UK's Gender Pay Gap and Ethnicity Pay Gap reports, in line with IRC's global P&C reporting standards and applicable UK statutory requirements.
Support any organisational restructure requirements, including active management of any necessary staff consultation and resulting redundancy processes, by providing expert guidance to management and affected staff throughout the process.
Track UK P&C objectives set by Global P&C and contribute HR input - organisational structure, position scoping, staffing analysis - to proposal design and grant review processes.
Lead the delivery of regular staff engagement surveys, analysing data and proposing leadership actions in response.
3. Workplace Culture (~15%)
Promote employee experience, engagement, and inclusion, and oversee the integration of IRC's Values (the ‘IRC Way’), People Manager Standards, and Employee Success Factors across the employee lifecycle.
Implement safeguarding standards set by the global Safeguarding function across hiring and onboarding, and ensure the IRC Way and reporting channels are visible in all IRC UK locations.
Serve as a local advocate for Employee Wellbeing, Employee Engagement, and Safeguarding priorities set by global functions, and role model safe, inclusive, and caring leadership standards.
Operate and promote collaboration in a highly matrixed environment where several units intersect and work together to reach joint decisions.
Accountable for the effective delivery of specific P&C-owned elements of IRC UK's Gender, Equality, Diversity and Inclusion (GEDI) Strategy and Action Plan, as well as assuming joint accountability for the full GEDI Strategy and Action Plan as a key member of IRC UK SMT.
4. Trade Union Relationship (~20%)
Working with the UK Executive Director, maintain the relationship with UK Trade Union (Unite) representatives, and negotiate and consult via the quarterly Joint Negotiating Committee (JNC), driving progress on policy and annual salary review negotiations.
Develop and manage union engagement and communication plans that support open, honest, and productive dialogue across the office.
KEY WORKING RELATIONSHIPS
Direct reporting line to UK Executive Director; indirect reporting to Regional Director, P&C Europe
UK Board and P&C Committee
UK SMT, with particularly close collaboration with Director, Strategy and Delivery, Financial Controller, and RAI UK Director
PERSON SPECIFICATION
CIPD qualified with significant HR leadership experience across the full P&C spectrum, including complex UK processes such as restructures, TUPE, and employee relations.**
Strong interpersonal and analytical skills, with proven ability to operate effectively in a complex, global matrix organisation. Solution-oriented, positive, ‘can do’ attitude.
Strong knowledge of UK employment law, with experience of advising and influencing senior leaders.**
Experience of working with Trade Unions, including leading on consultations and negotiations.**
People management experience.**
High level of confidentiality, tact, service orientation, and intercultural communication skills.Ability to manage competing priorities and complex, multi-stakeholder projects independently, with willingness to take on significant responsibility.
The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster.



We're looking for someone to support our two co-ceos at an award-winning charity changing how the media tells stories about climate, economy, children's health, and more. This is a varied, high-trust executive assistant role at the heart of a small, values-led team.
About Heard
At Heard, we help the UK's biggest broadcasters, publishers and charities move away from trauma-heavy storytelling and towards stories that make change feel possible. For 18 years we've worked with teams at the BBC, Channel 4, Netflix, The Guardian and The Sun, and with charities including Crisis and Great Ormond Street Hospital. Last year alone, our work reached a combined audience of over 23 million people.
About the role
As executive assistant, you'll provide comprehensive support to our two co-CEOs and, where needed, the wider exec team. This is a varied, trusted role at the centre of the organisation, covering everything from calendar management and inbox triage to board logistics and minute-taking.
You'll act as a gatekeeper and gateway between our co-CEOs and the people they work with, exercising judgement and discretion to keep things running smoothly. You'll also hold our governance processes from scheduling and minuting board meetings to coordinating trustee recruitment and keeping our terms of reference up to date. This role gives you the chance to build expertise across administration, governance, and organisational operations in a progressive organisation.
Key details
Benefits
What you'll be working on
About you
Experience in the charity sector, particularly a small charity, is helpful but not essential.
How to apply
Apply via our website by submitting your CV and answering short application questions.
Closing date: 9am, Tuesday 1st September 2026
Interviews: First round online Monday 14th September; second round in person in London, Tuesday 22nd September
See Job Pack for full details.
Heard is a charity working with people and the media to inspire content and communication that changes hearts and minds.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job title: Programme Assistant, Enquiries
Line manager: Team Leader, Enquiries (Senior Officer, Enquiries, in Team Leader’s absence)
Salary: £30,000
Type of contract: Permanent
Start date: Late October 2026 or shortly thereafter
Benefits:
Role purpose statement: The Programme Assistant, Enquiries, plays a vital administrative role in the Fellowship Programme working directly with academics facing immediate risk in their home countries. The role exists to provide effective and efficient administration, completing due diligence tasks and onward signposting to prospective applicants. Duties include managing an individual caseload of applicants, assisting prospective applicants and administrative support for general enquiries, the Enquiries team as well as support across the Fellowship Programme when needed.
Organisational Background
The Council for At-Risk Academics is a UK-registered charity founded in 1933 under the leadership of William Beveridge, to assist academics suffering persecution under the rise of Nazism and facilitate their continued work in safety. Sixteen Cara Fellows from the 1930s and 1940s became Nobel Laureates, and many more innovators in their fields, including, Nikolaus Pevsner, Lise Meitner and Karl Popper.
Cara has been a lifeline to academics at risk for over 90 years enabling them to continue their teaching and research in safety, as and when world events have placed them in the line of fire: Hungarian Uprising, Cold War, Apartheid South Africa, Iran, Latin American Juntas, Vietnam, Kosovo, DRC, Rwanda, Sudan, Zimbabwe etc. and, more recently Iraq, Turkey, Yemen, Palestine, Syria, Afghanistan and Ukraine.
Today, our Fellowship Programme convenes a network of 135 UK universities in the UK to secure research placements for at-risk academics and support for their families, continuing a longstanding commitment of protecting academics and preserving their knowledge and expertise.
Cara Objectives‘To assist academics who have been, or are at risk of being, subject to discrimination, persecution, suffering or violence on account of race, religion, nationality, membership of a particular social group, or political opinion, to relieve needs among them and their dependants and ensure that their specialist knowledge and abilities can continue to be used for the benefit of the public.’
‘To advance education by supporting academics and their educational institutions in countries where their continuing work is at risk or compromised, to ensure that such academics and institutions can continue to fulfil their critical role as educators for the public benefit.’
Role & Responsibilities
Casework
Signposting prospective applicants to the application form.
Manage own caseload, preparing cases for eligibility review, including arranging calls to speak with applicants, booking English language tests, and gathering all relevant documentation.
Escalating complex cases to the Team Leader as required.
Maintain accurate and GDPR-Compliant records of casework activity.
Researching international affairs to develop understanding about risks applicants face.
Attending weekly case review meetings with the team.
Administration
Provide general administrative and logistical support, including answering phone enquiries.
Manage the general enquiries inbox, alongside another colleague, answering emails about the enquiries’ process, the Fellowship Programme and Cara.
Signpost enquiries to relevant colleagues internally and to other organisations where applicable.
Assist with compilation of reports to funders.
Present and collect data on general enquiries and applications to the Programme.
Ensure safekeeping of confidential information.
Maintain excellent detailed records of correspondence, documents, and activities.
Provide administrative support to colleagues on projects across the organisation as required.
Managerial Support
Take part and contribute to Cara wide working groups across a range of research and strategy topics, including contributing to efficiency improvements.
Provide advice and guidance to colleagues where applicable.
Ad Hoc Responsibilities
Show adaptability and willingness to take on additional work when necessary.
Support the Fellowship Programme and Cara as a whole with ad hoc responsibilities.
Responsibilities also include related activities that might arise in relation to the Fellowship Programme and Cara's other programmes as required by the Chief Executive and Deputy Chief Executive & Fellowship Programme Manager, and other senior colleagues.
Person Specification
Essential:
Bachelor’s degree
Fluent English (spoken and written)
Proactive with a willingness to learn and contribute to a growing organisation
Confident and empathetic with strong interpersonal and communication skills
Ability to remain adaptable and work under pressure in a fast-paced environment
Keen team player who is ready to support and help colleagues
Excellent record keeping and attention to detail
Ability to work independently in a hybrid work setting
Good time management with ability to manage competing priorities and work to deadlines
Understanding of issues of confidentiality
Ability to handle difficult conversations with sensitivity and resilience
Interest in and commitment to the work of Cara
Confident using Microsoft package
Awareness of current global issues
Desirable
Master’s or equivalent experience
Casework experience
Arabic language skills are desirable. Other foreign languages (such as Farsi/Dari, Pashto, Ukrainian and Russian) will also be considered
Salesforce/CRM software experience
Lived experience or experience in supporting people who’ve gone through forced migration or other forms of severe adversity
Applicants must have the right to work in the UK and be willing to undergo a Disclosure and Barring Service (DBS) check if offered this position.
Shortlisted candidates will be invited to an initial online interview on the week starting 21st September and if successful, will be required to attend an in-person interview at our office in London on the week starting 28th September. If you require any reasonable adjustments at any stage of the process, please mention this as part of your application.
Our staff team is a small (approx. 20 staff), committed and dedicated team, who works with our organisational values of Community & Collaboration, Trust & Integrity and Resilience through Knowledge & learning, we welcome applications from those with diverse identities and you will find a warm and welcoming team, committed to the highest standards as we seek to support those at risk around the world.
Application Instructions
Please send a CV along with a cover letter in response to the screening questions below. Applications that do not follow this guidance will not be considered.
At Cara, we do not utilise AI tools at any stage during the recruitment process, and all applications we receive are reviewed by at least two members of our team.
We recognise that whilst artificial intelligence can be a useful tool in preparing a job application, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
Applicants may find AI useful for:
Refining and clarifying ideas and thoughts in your application
Researching publicly available information about Cara
Checking spelling, grammar and clarity of your answers
However, we ask you to refrain from using AI for:
Generating responses to application questions and copying these into your application
Inventing or exaggerating your skills and experiences
Using live AI during interviews to answer questions
We tend to find that applications that rely too heavily on AI-generated responses are not as competitive, and at Cara we value answers informed by personal experiences. We may also reject applications where AI has been used inappropriately.
Please respond to the following questions in your cover letter (max. 2 pages).
We reserve the right to close applications for this role early if we receive a high number of applications.
Cara provides help to academics in immediate danger, those forced into exile, and those who remain and work in their home countries despite the risks.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Release, we believe that expert advice can change lives — especially for people who are pushed to the margins by poverty, stigma, criminalisation and complex legal problems. We are looking for a debt adviser who wants to do more than provide technical advice: someone who shares our commitment to social justice, dignity and practical support, and who wants to be part of a specialist legal team working alongside people at the point they need help most.
This is not a traditional debt adviser role. It is an opportunity to help shape a newly established debt unit within our legal team, creating a holistic service that responds to the full reality of people’s lives rather than treating debt in isolation. You will work alongside legal advisers and solicitors delivering free welfare benefits, debt and housing advice through our outreach services, with referrals coming directly from colleagues supporting clients with overlapping legal and financial problems. You will also provide training and support to colleagues and host centre staff, helping build confidence and understanding around debt, its impact, and how to identify when someone may need specialist advice. Many of the people we work with are facing crisis, exclusion and multiple barriers to support. In this role, you will help ensure they are met with compassion, specialist advice and joined-up support that gives them a clearer route forward.
The new Debt Adviser wil join Release’s multidisciplinary legal services team. The postholder will provide high-quality, non-judgmental debt advice to people experiencing financial hardship alongside issues such as substance use, homelessness, poor mental health, benefit problems and social exclusion. Ideally, you’ll be qualified to Level 3 Certificate in Money and Debt Advice, the Certificate in Money Advice Practice (CertMAP), or the CMA Award in Generalist Debt Advice. Should you not have these or equivalent certifications, the appointee would be required and supported to achieve a certification within an agreed timeframe.
Key Responsibilities:
Deliver specialist debt advice through direct referrals for our legal team who support clients in trusted community and treatment settings.
Essential Requirements:
An enhanced DBS check will be required for the successful candidate.
We particularly welcome applications from people from Black and racialised communities, disabled people, LGBTQ+ people, people from working-class backgrounds, and people with lived experience of the issues we work on. We are committed to building a team that reflects the communities we serve, and we know that lived experience and diverse perspectives strengthen our legal practice and our work for systemic change.
Release is committed to equal opportunities.
Important Notice: For this job, Release will only consider applications from those who already have the right to live and work in the UK. See the Home Office Immigration & Nationality Directorate for information on the UK Government's immigration policy.
The client requests no contact from agencies or media sales.
Role Overview: The Chief Operating Officer (COO) is responsible for the strategic and operational leadership of The Vavengers Charity. Working closely with the CEO and Board of Trustees, the COO ensures the organisation operates efficiently, sustainably, and in accordance with its charitable objectives, governance requirements, and legal obligations. The COO will oversee the charity's day-to-day operations, work closely with the CEO to improve organisational systems and processes, manage operational risks, and support the delivery of high-quality frontline, campaigning and convening programmes while fostering a positive and inclusive organisational culture. Alongside the CEO and other team members, the COO is an inspiring leader who champions the charity’s values, elevates its profile, and steers its work to influence national and international policy and advocacy, engage communities, and support survivors of violence.
Key Responsibilities
Strategic Leadership
Support the CEO in delivering the charity's strategic plan.
Translate strategic priorities into operational plans and measurable outcomes.
Identify opportunities for organisational growth, innovation, and partnerships.
Contribute to long-term sustainability planning and organisational development.
Operational Management
Lead the day-to-day operational management of the charity.
Develop and maintain effective operational policies, procedures, and systems.
Ensure programmes and services are delivered efficiently, safely, and to a high standard and be an active delivery person for programmes.
Manage the resources and visitors of Vavengers HQ and ensure the space is utilised effectively by ambassadors and members of the charity
Monitor organisational performance and help produce an annual impact report
Governance and Compliance
Ensure compliance with charity law, employment legislation, safeguarding requirements, data protection regulations, and relevant regulatory standards.
Support the CEO and the Board of Trustees through timely reporting and implementation of governance decisions.
Maintain organisational policies and ensure regular review and compliance.
Oversee organisational risk management and business continuity planning.
Financial Oversight
Work alongside the CEO and Treasurer to develop and monitor the annual budget and management accounts/cash flow.
Ensure effective financial controls and value-for-money practices.
Monitor operational expenditure and resource allocation.
Actively participate in income-generating activities, including supporting grant applications, other fundraising initiatives, and partnership building.
Support the CEO and board of trustees to produce annual accounts.
People Leadership
Act as a key leader for incoming staff members, ambassadors and volunteers.
Foster a collaborative, inclusive, and high-performing trauma-informed workplace culture.
Oversee recruitment, performance management, learning, and staff wellbeing.
Oversee volunteer and ambassador management
Programme Delivery
Ensure all programmes achieve planned objectives and demonstrate measurable impact, providing critical support and care to survivors and those at risk.
Establish systems for monitoring, evaluation, and continuous improvement.
Promote innovation and evidence-based practice across all service areas.
Deliver support hubs in partnership with ambassadors
Partnerships and External Relations
Develop and maintain effective relationships with funders, local authorities, community organisations, activists, corporate partners, government members and other stakeholders.
Represent the charity at meetings, conferences, and partnership events as required.
Support collaborative working across sectors to maximise impact.
Risk Management
Identify operational risks and implement mitigation strategies.
Ensure appropriate safeguarding, health and safety, and information security practices are maintained.
Develop and oversee business continuity and crisis management procedures.
Person Specification
Essential Qualifications and Experience
Significant leadership and campaigning experience within the charity, public, or private sector.
Demonstrated success in operational management and organisational development.
Experience managing budgets and financial planning.
Strong understanding of governance and regulatory compliance.
Proven ability to manage change and deliver organisational improvements.
Excellent project and programme management skills.
Knowledge
Charity governance and best practice.
Financial management principles.
Human resources and employment legislation.
Risk management and organisational compliance.
Monitoring and evaluation frameworks.
Safeguarding and data protection requirements.
Racial, social and gender justice.
Skills
Strategic thinking with strong operational delivery.
Outstanding leadership and people management.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Effective stakeholder engagement and partnership development.
Excellent organisational and decision-making skills.
Ability to balance strategic priorities with operational detail.
What We Offer
An opportunity to shape the future of The Vavengers alongside inspiring leaders
A Central London workspace
Professional development opportunities
A collaborative, led-by and for values-driven working environment in the gender justice sector
The chance to lead positive change for the communities we serve
A flexible working opportunity with an appropriate London living wage
Staff wellbeing programmes
Equal Opportunities
The Vavengers Charity is committed to equality, diversity, and inclusion. We welcome applications from people from all walks of life and are committed to creating an environment where everyone is respected, valued, and able to thrive. We are a led-by-and-for movement, and we encourage those with lived experience of Gender-Based Violence to apply for paid and unpaid positions in our organisation.
The Vavengers is an equal opportunity employer. In line with legal requirements and the nature of the work required for this role(running women-only safe spaces), we are seeking women-only applications as an occupational requirement under Schedule 9 Part 1 of the Equality Act 2010.
We are a UK-based women and survivor-led movement working to end Female Genital Mutilation and all other forms of Violence Against Women and Girls.



The client requests no contact from agencies or media sales.