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The Institute of Physics (IOP) exists to help our lives, our society and our planet through promoting physics applications and supporting the people behind it.
Working alongside our members and leaders from across the physics community and beyond, we’ve identified three priorities that will shape our work over the next five years: Skills, Science and Society. These priorities sit at the heart of everything we do.
We’re proud of our ambitious and forward looking 2024 – 2029 strategy. You can find out more about our priorities and principles by clicking here.
We're currently looking for Nations Support Coordinators x 3 for Ireland / Northern Ireland, Scotland & Wales, offered on a permanent basis, to help us deliver our mission. Applicants will be need to be Ireland or Northern Ireland based.
These are part positions based on 0.6 FTE (21 hours per week).
What’s it like working at the IOP?
The IOP is a friendly, inclusive and ambitious organisation. Diversity and inclusion are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.
The Role
What will I be doing?
As Nations Support Coordinator, you will provide operational, governance and administrative support to help deliver the IOP's activities and priorities within your nation.
You will act as a key point of contact for volunteers, committee members, staff and external stakeholders, ensuring programmes and activities are delivered effectively and in line with organisational objectives and team and/or project plans. You'll specifically be responsible for a range of activities, including:
- Supporting the governance and effective operation of nation boards, committees and volunteer groups.
- Building and maintaining positive relationships with volunteers, committee officers and external stakeholders.
- Coordinating meetings, events, engagement activities and nation programmes.
- Providing financial administration support, including expense processing, monitoring expenditure and ensuring compliance with IOP procedures.
- Maintaining accurate records, reporting information and CRM data.
- Identifying and resolving operational issues, risks and challenges, escalating only where appropriate.
- Supporting continuous improvement of systems, processes and ways of working.
- Representing national priorities in relevant operational forums and contributing to cross-organisational initiatives.
Projects you may work on include:
- Delivery of volunteer-led engagement, education and outreach activities.
- Organisation and support of nation meetings, conferences and events.
- Governance reviews and committee effectiveness initiatives.
- Process improvement projects to enhance volunteer and stakeholder experience.
- Cross-organisational programmes supporting the delivery of IOP strategic priorities.
Who will I work with?
You’ll work closely with a range of colleagues and stakeholders, including:
- Nation and regional volunteers.
- Nation Board and committee members.
- Internal colleagues across Membership, Education, Policy and Engagement teams.
- Senior volunteer leaders and committee officers.
- External partners, stakeholders and suppliers.
- Members of the Membership Operational Impact Board and associated operational groups.
Ideally, we hope you’ll apply if you bring:
Essential:
- Significant experience supporting volunteers, committees and stakeholders within a membership body, learned society, charity or similar organisation.
- Strong organisational and project coordination skills with the ability to manage multiple priorities independently.
- Experience providing governance and administrative support to boards, committees or working groups.
- Excellent communication and relationship management skills, with the ability to influence and build trust with a wide range of stakeholders.
- Experience supporting events, engagement programmes or volunteer-led activities.
- Confidence using CRM systems, databases and Microsoft Office applications.
- Experience of financial administration, expense processing and maintaining accurate records.
- Strong problem-solving skills and the ability to exercise sound judgement with limited supervision.
- Commitment to inclusive working practices and collaborative team working.
Nice to have:
- Experience working within a scientific, educational or professional membership organisation.
- Knowledge of volunteer management good practice.
- Understanding of charity governance and compliance requirements.
- Experience contributing to process improvement or organisational change initiatives.
- Knowledge of the UK and Scotland science, education or professional body landscape.
At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.
How to apply
Alongside your CV, please include a cover letter explaining how you meet the person specification.
How will I be working?
We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, while recognising the value of in person collaboration. You will be working remotely, with periodic in-person meetings around the island of Ireland, and occasional travel to London/elsewhere in the UK.
Days of working will be agreed in advance, but some flexibility will be required to suit events and colleagues’ schedules.
You will engage in regular in person collaboration with your team (as operationally appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.
As an organisation we meet in person once a quarter at our Head Office in Kings Cross, London.
Why join the IOP?
The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. There’s never been a better time to join us, watch our film to find out more about the difference we make.
We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.
Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.
We strive to make physics accessible to people from all backgrounds.


The client requests no contact from agencies or media sales.
Location: Homebased in the East of England (Cambridgeshire · Essex · Norfolk · Central Bedfordshire · Hertfordshire · Suffolk)
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary.You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the East of England region, which includes Cambridgeshire, Bedfordshire, Hertfordshire, Essex, Suffolk and Norfolk. There will be occasional travel around the East of England Region, and you may be required to travel at short notice for face-to-face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteer caseworkers in the East of England, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Regional Casework Manager and a Regional Manager.
About you
To carry out this role successfully you will have a track record of providing welfare support in key areas such as disability, benefits, mobility, mental health support or local authority provision. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the East of England would be valuable.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
Further information about the role
For more information and to apply, please click the Redirect button.
Review the benefits that SSAFA has to offer on our website.
If you have any queries or would like to speak to someone about this role, please contact Mandy Yardley, Regional Casework Manager, for an informal discussion.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
If you need any adjustments to support you with the application process, please contact us.
Closing date: Midnight27 September 2026. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Our vision A society in which the Armed Forces, veterans and their families can thrive.