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Job Title:Programme Coordinator (Scotland)
Salary: £32,000 pro rata (depending on experience)
Location: Home-based, Scotland. The postholder will be required to attend in-person meetings or events as needed across the UK.
Responsible To: Programme Manager
Contract: Part-time (3 days per week), Fixed Term, 2 years, with possibility of extension
Probation Period: 6 months
Annual Leave: 25 days p/a (pro-rata), plus office closure days between Christmas & New Year, and your birthday.
Pension: WMUK offers a pension scheme, with a current employer contribution of 6%
About Wikimedia UK
A registered charity, Wikimedia UK is the national chapter of the global Wikimedia movement. We work with volunteers, communities and partners across the UK to build and improve Wikipedia and other Wikimedia projects, so that everyone can access and contribute to reliable, open knowledge. We empower people to find, use, evaluate, and communicate information online and we advocate for a digital ecosystem that is open, equitable and democratic.
Background:
Programme Coordinators at Wikimedia UK lead on partnership work, relationship development, training delivery and volunteer support, usually within particular geographic or topic areas. We are looking to recruit for a fixed-term, two-year role to deliver and develop our activities in Scotland, and support the wider Programmes team in delivering UK-wide work. For example in 2026, we are planning celebration events across the country for Wikipedia’s 25th, and the post-holder may be involved in their delivery. Apart from the delivery focus on Scotland, there will be scope to get involved with other areas of Wikimedia UK’s programmatic work such as delivering training in other parts of the UK, or supporting minoritised languages (particularly the indigenous languages of the UK), depending on programmatic needs.
We have had dedicated staff support for activity in Scotland for nearly a decade, and have several successful and ongoing partnerships with a number of educational and cultural institutions, as well as community organisations. Whilst the focus of this role is primarily on Scotland, Wikimedia UK delivers work both nationally and internationally, and the post holder would be expected to hold a portfolio which contributes to and supports this.
This is a part time post and can be based anywhere in Scotland, and there is an expectation of travel, including quarterly meetings at our office in London. Some evening and weekend work should also be expected, for which Time Off In Lieu can be taken. Successful post holders of similar roles in the organisation are skilled in advocacy, creative thinking, and project planning.
Purpose of job: To lead the delivery of Wikimedia UK’s activities in Scotland, by developing and running projects with partner institutions, involving and empowering volunteers, and delivering training, as well as supporting programmatic work outwith Scotland.
Main Duties
Programme Development & Delivery:
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Lead on the development and delivery of Wikimedia UK’s programme in Scotland, in collaboration with the Programme Manager, including seeking new potential opportunities.
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Support other aspects of Wikimedia UK’s programme outwith Scotland as appropriate
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Work with other staff to identify funding opportunities for existing or potential projects, as appropriate
Relationship Management (Particularly in relation to Scotland):
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Act as the main point of contact for partner organisations and volunteers and ensure proactive, effective and regular communications with these stakeholders
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Actively pursue, set up and manage relationships with partner organisations
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Provide support to Wikimedians in Residence
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Develop, deliver or support a range of activities, such as Wikipedia editing events, Wiki Loves campaigns, editor meetups and content donations, in partnership with other staff and external stakeholders
Community Engagement and Development (Particularly in relation to Scotland):
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Encourage the involvement of volunteers in activities, grow the volunteer base, and provide support for community-led activities
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Design and delivery of training to partner organisations and volunteers
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Support the volunteer grants programme
Monitoring, Evaluation and Impact:
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Report regularly on programme plans, outputs and outcomes, in collaboration with other staff in the Programmes team
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Handle documentation and record all programme metrics relevant to the role’s portfolio, including updating CRM records for partnerships, volunteers and activities
Communication and Dissemination:
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Contribute to the promotion and dissemination of our work and impact, in collaboration with the Communications team, and including for example blog posts and conference presentations.
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Manage and update the Scotland mailing list, and Scotland pages on WMUK’s Wiki and website.
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Contribute to knowledge exchange with the international Wikimedia movement
Travel:
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Attend and contribute to regular team meetings, generally held in London (for which costs will be reimbursed)
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Regular travel across Scotland will be required, and occasionally further afield in the UK (for which costs will be reimbursed)
Person Specification
Essential:
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Experience in the cultural, education or open knowledge sectors, with a demonstrable understanding of how organisations in at least one of these sectors operate and what they might value in a partnership.
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Proven track record of managing external relationships or partnerships, including initiating and sustaining productive working relationships with a range of stakeholders over time.
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Experience planning and delivering public-facing events or programmes, such as training sessions, workshops, community events, or editing/contribution events, from inception through to evaluation.
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Strong communication skills across multiple formats, including the ability to write clearly and engagingly for different audiences (e.g. blog posts, partner communications, reports) and to represent an organisation in public-facing contexts.
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Experience engaging and supporting volunteers or community contributors, including growing participation and sustaining involvement over time.
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Self-motivated and able to manage a varied workload independently, with strong organisational skills and the ability to prioritise across multiple projects without close supervision.
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Willingness and ability to travel regularly across Scotland and to London quarterly, with flexibility to work some evenings and weekends as required by the programme.
Desirable:
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Familiarity with Wikipedia or other Wikimedia projects, whether as a reader, editor, contributor, or through previous work with the Wikimedia movement.
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Experience of working with or supporting minoritised or indigenous languages, particularly in a Scottish or UK context (e.g. Scottish Gaelic, Scots).
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Experience using a CRM system to manage contacts, activities, or relationship records.
The client requests no contact from agencies or media sales.
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the North East England or Yorkshire region, which includes North, South, East and West Yorkshire, Teesside, County Durham, Tyne & Wear and Northumberland. There will be occasional travel around these areas, and you may be required to travel at short notice for face-to-face meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the Northeast and Yorkshire, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a team 8, which includes a Regional Casework Manager and a Regional Manager for Casework and Community Engagement.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing, benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the Northeast and Yorkshire would be valuable.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Tuesday 09 June 2026
Interviews: TBC
Our vision A society in which the Armed Forces, veterans and their families can thrive.