Regional manager jobs

Are you experienced in leading a team within Service Charges?

We have two fantastic opportunities to join our Service Charges team as Regional Service Charge Managers. Based from our office in Basingstoke, you'll combine office and home working in line with our hybrid approach, with occasional travel to our Wembley office for team meetings.

The Role

Reporting into the Head of Service Charge Setting and Administration, you'll be responsible for managing and coordinating the Regional Service Charges team in the South West region in the delivery of the service charge calculations (all tenure types) and annual service charge statements to customers in line with legal and regulatory requirements. The portfolio consists of approximately 20,000 units with a total annual service charge income budget of c.£20 million. Responsibilities include:

• Managing the Regional Service Charge team with a focus on articulating a clear vision, providing direction, and promoting a culture of accountability, high performance, and continuous improvement

• Setting the annual service charge expenditure and income budget across all tenures within the region

• Accountability for the annual service charge estimate and final account process, ensuring the risk associated with rechargeable service charges is effectively managed and regulatory time scales are met

• Working collaboratively across the business to support continuous service improvement and deliver excellent customer service to customers across different tenure types, ensuring compliance with legal requirements

• Reviewing and approving the certification of annual service charges, documenting the calculation and apportionment process, including the reports and supporting documentation to facilitate the certification

• Producing and analysing regular reports on recoverable repairs and maintenance expenditure, estimated service charge income and ad-hoc reports dependant on business requirements

What we're looking for

You should have previous experience in a similar management role within service charges. You'll need to demonstrate strong technical knowledge, being adept in managing fixed and variable charges in a large and complex setting, preferably in a housing context. You'll also need:

• To be an experienced leader, skilled in developing high-performing teams and consistently maintaining high operational standards

• Thorough understanding of the Landlord and Tenant Act 1985 (as amended) and other guidance and best practice for service charges

• To be qualified by experience or a qualified accountant with a solid understanding of accounting practices and concepts including account reconciliations

• Ability to take ownership and work independently whilst meeting tight organisational deadlines

• Strong stakeholder management skills, demonstrating collaborative, cross-functional working relationships, including experience liaising with external stakeholders, e.g. auditors, regulators and Ombudsman

• Experience in directly engaging with customers, addressing queries, and delivering clear, concise written communication

• Strong experience with Microsoft Office applications, including intermediate / advanced excel

• Knowledge and experience of using housing management and property management systems (e.g. Workday, SUN, Agresso, NEC, Active H or similar)

At NIoT, we believe teaching is a fundamental societal good, a privilege and a responsibility, and we are looking for two Programme Managers to oversee key operational processes to bring our vision to life!

Are you organised and proactive and thrive on building strong relationships and making things happen? This is an exciting opportunity to play a key role in delivering high-quality programmes that support teachers and leaders to develop, grow and make a lasting difference across the education system.

At NIoT, we believe teaching is a fundamental societal good, a privilege and a responsibility. This belief sits at the heart of our work and shapes how we design, deliver and continuously improve professional development for teachers and leaders.

We currently have two vacancies available due to internal secondments. Both are fixed-term contracts with a strong chance of one becoming permanent. In this role, you will help ensure participants have an excellent experience, partners are well supported, and programmes are delivered smoothly, consistently and to a high standard.

You will work closely with colleagues across the Faculty, Programme and campus teams, building strong relationships with Associate Colleges, facilitators and other partners. You will oversee key operational processes, support effective communication, coordinate delivery activity, respond to participant and stakeholder needs, and use feedback and engagement data to inform continuous improvement.

We are looking for someone who is highly organised, proactive and confident working across multiple priorities. You will bring excellent interpersonal and written communication skills, strong attention to detail, and the ability to build positive, constructive relationships with a wide range of stakeholders. You will also have a good understanding of the DfE coherent offer, including but not limited to ECTP and/or NPQ. You will be motivated by the opportunity to contribute to a national organisation that is working to strengthen teacher and leader development, and you will share our commitment to evidence-informed practice, collaboration and high standards.

This role is based at our Beckenham Campus (BR3 1QP) and is a hybrid role, with the days working at home to be agreed at interview. The role will also involve national travel and occasional overnight stays. The NIoT also brings colleagues together for an annual all-staff away day, which all staff are expected to attend and which usually includes an overnight stay.

Essential criteria

• A commitment to the aims of the National Institute of Teaching.
• A secure understanding of the DfE coherent offer.
• The ability to quality assure delivery and programme experience across multiple programmes.
• Outstanding track record of development and delivery against tight timelines.
• Exceptional interpersonal and written communication skills.
• Excellent organisational skills and attention to detail.
• A proactive, entrepreneurial approach and the ability to thrive in a start-up environment.
• A commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

Desirable criteria

• Qualified Teacher Status.
• A good understanding of NPQs and/or ECTP.
• Previous work experience in Microsoft Teams and Dynamics.
• A degree and/or professional qualification relevant to the post and/or equivalent learning through professional experience.

Key benefits

• Highly competitive pay and pay progression opportunities.
• Flexible start and end working times.
• Flexible working opportunities, with significant scope for hybrid working.
• At least 27 days’ holiday a year (plus 8 bank holidays), rising to 33 days after five years’ service (with an annual discretionary office shutdown between Christmas and New Year).
• Entry to the highly valued Local Government Pension Scheme.
• Excellent opportunities to develop your skills and experience and to progress your career.
• A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.

If you are excited by the opportunity to combine project management, stakeholder engagement and programme delivery in a role that supports teachers and leaders to thrive, we would love to hear from you!

Please visit our vacancies page for more information and to apply.

Closing date: 31 August 2026.
Interview date: w/c 7 September 2026 (at the Beckenham campus).

We reserve the right to close this vacancy early if we receive a high volume of applications.

Candidates must already have the right to work in the UK, as we are unable to offer visa sponsorship for this role.

As a condition of employment, this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.

Salary: £40,000 per annum
Reporting to: Chief Operating Officer
Start Date: September 2026

About The Skill Mill

The Skill Mill is a social enterprise that provides employment opportunities for young people with criminal convictions. Through paid work in environmental projects, horticulture and grounds maintenance, we help young people develop skills, confidence and positive futures while creating benefits for local communities and the environment.

Our programmes bring together Supervisors, Youth Justice Services, employers, Pathways Advisors and local partners to support young people into sustainable education, training and employment.

The Role

This is an opportunity to help shape and strengthen the delivery of The Skill Mill across the South.

As Regional Operations Manager, you will ensure young people receive a high-quality and consistent experience throughout their time with The Skill Mill. Working closely with Supervisors, Youth Justice Services, Pathways Advisors and the Commercial Sales Manager, you will oversee day-to-day operations, support programme delivery and ensure projects run safely, effectively and to a high standard.

You will play a key role in creating the conditions for young people to succeed by supporting frontline teams, building strong partnerships and ensuring programmes deliver positive outcomes for the young people and communities we serve.

What You'll Do

Support High-Quality Programme Delivery By:

• Managing the day-to-day operation of The Skill Mill programmes across the South.
• Supporting Supervisors to deliver safe, effective and impactful work programmes.
• Monitoring programme activity and resolving operational challenges.
• Ensuring compliance with organisational policies, procedures and health and safety requirements.
• Maintaining high standards of delivery across all sites and projects.

Build Strong Partnerships By:

• Working closely with Youth Justice Services, Pathways Advisors and local partners.
• Supporting collaboration between operational teams and commercial projects.
• Acting as a key point of contact for stakeholders across the region.
• Representing The Skill Mill at partnership meetings and local events.
• Strengthening relationships that create opportunities for young people.

Monitor Performance and Impact By:

• Tracking programme delivery and performance against agreed targets.
• Monitoring progress towards social impact and employment outcomes.
• Preparing reports and updates for the Senior Management Team.
• Supporting the development of systems that measure quality, efficiency and impact.
• Using data and feedback to improve programme performance.

Support and Develop Teams By:

• Providing guidance, support and mentoring to Supervisors.
• Identifying training and development opportunities.
• Promoting a positive, collaborative and accountable culture.
• Supporting teams to deliver the best possible outcomes for young people.

What We're Looking For

We're looking for someone who can bring people together, support high-quality delivery and help create opportunities for young people to thrive.

You'll have:

• Experience in operational, service or project management.
• Strong relationship-building and stakeholder management skills.
• Experience coordinating multiple workstreams, teams or projects.
• Excellent organisational and problem-solving skills.
• Knowledge of safeguarding and working with vulnerable or disadvantaged young people.
• Strong IT and reporting skills.
• A commitment to The Skill Mill's mission and values.

Desirable:

• Experience in social enterprises, youth justice, employability or community-based services.
• Experience managing commercial contracts or operational delivery programmes.
• Understanding of outcomes-based commissioning.
• Health and Safety qualification or relevant practical experience.

What We Offer

• The opportunity to help shape services that improve outcomes for young people.
• A supportive and committed leadership team.
• Flexible working arrangements.
• Training and professional development opportunities.
• The chance to contribute to a growing social enterprise with a proven track record of creating social and environmental impact.

Why Join The Skill Mill?

Every day, you'll help ensure young people have access to meaningful employment, skills development and progression opportunities. By supporting the teams that work directly with young people, you'll play an important role in helping them build brighter futures while creating positive change in local communities.

Help us ensure that no amputee needs to cope alone.

Fixed term contract for 2 years starting from the contract start date with the possibility of extending subject to funding.

The Limbless Association is looking for an experienced and passionate Regional Development Manager (one in the North including Northern Ireland and one in the South including Wales) to help expand our reach and strengthen support for amputees and their families across the UK.

This is an exciting opportunity to join a growing national charity and play a key role in developing partnerships, increasing engagement and ensuring more people can access life-changing support services.

You’ll work with rehabilitation centres, healthcare professionals, service users, volunteers, supports and sponsorship partners to strengthen referral pathways, grow regional outreach and ensure amputees feel informed, connected and supported throughout their journey.

We are looking for someone who:

• Builds strong relationships quickly 
• Is passionate about community engagement and inclusion 
• Understands partnership working 
• Can work strategically whilst remaining hands-on 
• Wants to make a meaningful difference 

In return, we offer flexibility, autonomy, supportive leadership and the opportunity to shape services that have real impact.