Registered service manager jobs in mortlake, greater london

Job Title: Volunteer Manager

Location: Based in our central office in Islington (10 minute walk from Highbury and Islington station). You will work in a hybrid approach including regular service visits, office days, and home working. 

Salary: £37,000

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:30. You may be required to work outside these hours as per requirements of the role.

About the role

This is a new role at SIG, thus a great opportunity to join our team in supporting with and managing the delivery and implementation of our National Volunteering Strategy. This role plays a pivotal role in shaping and producing a strategy which empowers leaders across the organisation to actively recruit, engage and retain volunteers within their services. You will develop and implement a volunteering strategy which is fit for use, realistic and transferrable throughout the organisation, with a structured programme which ensures a positive volunteer experience. 

• Lead the co-creation of the organisation’s National Volunteering Strategy in collaboration with various internal and external stakeholders.
• Define clear goals, priorities, and success measures for volunteering across the organisation.
• Develop a clear roadmap for implementation of a volunteer strategy, ensuring alignment with the Group’s wider mission and values.
• Work collaboratively with various teams from operations, people and culture, marketing, finance, and other central teams to support the strategy.
• Design and implement a consistent volunteer recruitment, onboarding and induction process, and manage the sharing of information across the organisation.
• Create and manage volunteer hiring workflows, and ensure these are fit for purpose, and that they align with wider strategies, and system implementation.
• Consult and engage with managers on a regular basis to fully understand and identify volunteering needs across services and co-design a diverse range of volunteer roles that add value and reflect local priorities.

About you

We are looking for a proactive individual with a passion for advocating volunteering opportunities and early careers. You will be dedicated to bring new opportunities and drive meaningful change. You will have experience in volunteer management, with the understanding of what it entails, what our obligations are, and the difference between employment and volunteers. You will be driven to have the opportunity to create a process which is new to the organisation, and be self driven to learn as you go, as well as share your personal experience and expertise with others.

• Proven experience in developing or managing volunteer programmes, including recruitment, engagement and retention strategies  
• Ability to design and implement strategies, with a clear understanding of how to align volunteering initiatives with organisational needs
• In depth understanding of volunteering programmes and the knowledge, skills and ability to create role profiles for volunteers
• Ability to build local networks and relationships locally and nationally, and utilise platforms available, including new ones to share opportunities available
• Ability to think creatively to improve processes
• Proactiveness and outgoing approach to work, ability to use initiative to resolve challenges
• Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment
• Attention to detail and quality, with organisation skills
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

About the role

The Director of Membership Services provides strategic leadership for the Membership Services directorate and is therefore responsible for the development and implementation of all Imperial College Union strategy relating to Student Activities, Representation, Advice, Governance and Policy. The role ensure the delivery and resourcing of operating plans, policy and operating procedures to ensure that the Union delivers its strategic objectives across its Membership Services.

The successful candidate will ensure that the directorate develops and delivers impactful and inclusive services which champion and enhance the Student Experience at Imperial College. They will ensure that the Union values of integrity, inclusivity, and innovation guide the work of the directorate, and will develop and maintain excellent working relationships with internal, College and external stakeholders. They will also be a member of the Union’s Operational Management Group and Leadership Team, and as such will be responsible for the strategic development of the Union and ensuring that the Union works towards delivering its mission and aims.

This role requires strategic thinking, operational expertise, and the ability to build effective relationships. Candidates should have experience managing budgets, leading teams, and driving innovation within a membership or student-focused organisation. The ability to work collaboratively while delivering student-centred initiatives is key to success in this position.

Applications are encouraged from individuals with similar professional backgrounds who are passionate about creating an inclusive and engaging university experience. We welcome applicants who share our principles and are committed to fostering a welcoming and dynamic environment.

This role is open to consultants and secondments will be considered for the right candidate.

Please note this is a Fixed Term Maternity Cover role.

What you would be doing

• Strategic Management and Leadership
• Staff Management
• Financial Management
• Service Development and Delivery
• Health and Safety Management
• Ethical and Environmental Management
• Other duties, broadly in line with above key responsibilities

What we are looking for

• Appropriate experience of management and leadership of teams in a Students’ Union or similar environment
• Experience of managing multiple budgets
• Successfully building partnerships for the benefit or the reputation of an organisation
• Experience of working effectively in student or membership led environment
• A working knowledge of membership-led activities
• Ability to work in a complex environment with the skills to develop productive
  relationships with a range of stakeholders

Please see Job Description and Person Specification for full list of duties and responsibilities.

What we can offer you

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we encourage you to get in contact. It’s a brilliant place to work.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits page. Please see link on College website.

Further information

To apply for the role please complete the online application form.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement.

Should you require any further details on the role please contact the People team (email on application site).

Closing date: 29 June 2025

Interviews expected to take place week commencing 7th July 2025.

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.

As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.

With an ambitious plan to grow our income from Individual Giving, it's an exciting time to be joining Age International.

In this role, you will support the Direct Marketing Manager - Loyalty to manage the donor loyalty programme. You will develop and manage existing and new supporter communication programmes growing loyalty in our supporter base. The aim is to maximise the value of our long-term relationships with individual supporters.

This role is a varied one, with superb development opportunities. As part of a small team, you will be responsible for the print-based communications we send to our supporters but also email production with the view of developing the loyalty digital journey. Furthermore, you'll contribute to the development of our legacy and in memory activities, and high value offer. You'll also have the opportunity to support the supporter acquisition team on projects to gain new donors. Consequently, the role gives you the opportunity to grow your experience in supporter acquisition, as well as loyalty. And you will play a key part in delivering emergency appeals - when the work that you do will have a direct impact in saving older people's lives during a crisis.

As we continue to develop our Individual Giving strategy, you will have the chance to be involved in new initiatives and communications.

We offer hybrid working, with a minimum of one day a week in our London office and the last Thursday of the month in the London office. Please note that our core working days are Tuesdays and Thursdays. Travel costs to the London office are not covered by the charity.

Interviews to be held at our London office (EC3N 2LB) w/c 23rd June

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Proven successful experience in a direct marketing role. A, I
• Delivered and managed effective direct marketing campaigns. A, I
• Worked across a variety of offline and online direct marketing channels. A, I
• Experience working with a supporter or customer database, for example MS Dynamics or Salesforce. A, I
• Experience of managing internal and external stakeholders to deliver campaigns including copy and artwork sign off. A, I
• Experience of following internal processes, recognising potential improvements and implementing them. I

Skills and Knowledge

Strong written communication skills, with the ability to write compelling direct marketing copy. P
Good project management, numerical and analytical skills I, P
Proficiency in the use of MS Office applications, particularly Excel and Word. I, P
Some understanding of digital marketing platforms (Email platforms, web page building etc). I
Good attention to detail. A, P

Personal attributes

Share the charity's values. I
Willingness to contribute to the wider team project to improve processes and procedures. I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the recruitment team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

A full list of benefits is available on our website 

SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support; and promote and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.

About the role:

We are seeking a dedicated Wellbeing and Training Officer to support the wellbeing and development of our SANEline volunteers. This role is pivotal in ensuring that our volunteers feel valued and supported to provide a high standard of emotional support to our callers.

Working closely with the Training and Volunteer Manager, you will help ensure that all volunteers receive timely, appropriate and emphatic support. You will also play role in delivering welfare support, planning and delivering training sessions and promoting volunteer engagement and retention.

This position offers an exciting opportunity to provide valuable, hands-on experience in delivering wellbeing support and training for volunteers who provide emotional support to vulnerable callers.

Salary: £27,000 -29,000 pro rata, depending on experience

About you:

- You must have proven experience of providing emotional support, counselling or therapy to adults.

- You must have proven experience of designing and delivering training in a professional setting.

- You are a warm and confident communicator with the ability to build trust and rapport with people from diverse backgrounds.

- You are a confident group facilitator, comfortable with delivering training to diverse groups and communicating complex topics with clarity.

What can you expect?

- To work within SANE’s framework, including regular check-ins and debriefs. To receive training specific to your role.

- To become part of an established and diverse team.

- To gain exposure to a wide range of mental health problems.

- A culture where team members support and learn from each other.

- A warm supportive and encouraging environment.

Requirements: 

• Ideally, you would be registered with the UK Council for Psychotherapy (UKCPC) or the British Association for Counselling and Psychotherapy (BACP).
• To undergo an enhanced DBS check
• Expected start date – late July/early August 2025
   

Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis 
 

Closing date: Friday 27th June 2025 at 9am.
 

To apply: Please complete your application before the closing date, addressing all areas on the person specification (downloadable below) and tell us why you want to work for SANE. If you have any problems or questions, please email us through the Join Our Team page of the SANE website before the closing date, quoting ‘Wellbeing and Training Officer’ in the subject line. Applications without a supporting statement will not be considered.

The Richmond upon Thames Council for Voluntary Service (Richmond CVS) is looking for an inspirational leader to build on its excellent reputation and take it into the next phase of its development. 

Richmond CVS is an independent infrastructure organisation whose role is to "Empower, Enable and Involve” the thriving Voluntary and Community Sector (VCS) across the Borough in order to deliver the Vision of:

“Strong vibrant communities at the heart of local life”

The Sector contains over 700 organisations who are coming to terms with and adapting to the challenges of the post-COVID and “cost of living crisis” world.

The successful candidate will have a good understanding of the Sector and be a Senior Leader with extensive experience of service delivery, people management, organisation development, finance, income generation and stakeholder engagement.

The role is based in Richmond and is accountable to the Board of Trustees.  More details are provided in the Job Description and Person Specification document and the Summary Terms and Conditions attached. 

To apply, please complete the attached Application Form.  In the “Supporting Information” section please address all the Person Specification criteria to include relevant examples.  Please also complete the Diversity Monitoring Form attached.

Timetable

The closing date for applications is noon on Monday 30th June, 2025.

Successful candidates to be notified of interview by Friday 4th July, 2025.

Initial interviews on Thursday 17th July and final interview(s) on Friday 18th July, 2025.

For more information about Richmond CVS, please refer to the document attached

We're looking for someone who can:

1. Deliver current services efficiently, achieving high levels of performance and satisfaction against contract requirements in both quantitative and qualitative terms.

2. Lead and develop the team in a supportive and collaborative manner and build resilience into the organisation.

3.Maintain and develop effective relationships with existing funders to ensure the renewal and ideally expansion of existing contracts as well as seeking new funders to help achieve Richmond CVS’s External Income growth goals.

4. Be a visible and effective ambassador and champion for Richmond CVS within the local and wider London Voluntary Sector to promote and support the health and growth of the Sector.

5. In collaboration with the Board, develop and maintain effective strategic relationships with key external stakeholders to ensure maximum impact.

6. Ensure strategic representation for Richmond CVS and the Voluntary Community Social Enterprise in key strategic boards and partnerships.

7. Work with the Board, Company Secretary and Treasurer to ensure effective and efficient Governance, to include:  Annual Work Plan, regular and timely reporting on contractual and project performance metrics, financial planning and reporting, risk management, policies and procedures and meeting all statutory requirements.

8.Work with the Board on the development, deployment and review of the Strategic Plan and Priorities and prepare an Annual Financial and Business Plan for approval and ongoing review by the Board. 

Person Specification

1. Demonstrate strong and effective leadership, with a proven track record in staff management.

2. Understand the Voluntary Sector and the challenges it faces.

3. Develop and implement fundraising strategies to drive new income streams.

4. Communicate and influence effectively, building relationships, networking, negotiating and managing stakeholders with diplomacy.

5. Manage complex multi-year service delivery contracts or equivalent agreements.

6. Work with the financials to support budget setting, cost management and financial reporting in collaboration with the Treasurer.

7. Apply digital skills to optimise technology use across service delivery, fundraising  and communication.

8. Operate confidently at Board level to contribute to strategy development and translate strategy into effective operational plans.

9. Demonstrate principled leadership and a strong commitment to equality, diversity, equity and inclusion.

You will lead all aspects of charity financial and resource management for two separate but closely connected charities, the Army Cadet Charitable Trust UK (ACCT UK) and the Combined Cadet Force Association (CCFA), which are supported by a single head office team. We are looking for someone to bring enthusiasm, personal credibility, discretion and sensitivity. You will be ultimately responsible for Finance and Resource Management within the charities.
You will work directly with the trustees of both charities and the wider Senior Leadership Team (SLT) which comprises of the Director of Development, the Deputy Chief Executive (DCE) (Director of HR and Programmes), and the Chief Executive. You will have primary responsibility for ensuring that the charities meet their statutory obligations, that financial functions are well ordered and support the work of the charities.
Managing and leading a small and diverse team through high pressure periods including month end, year-end and annual budgeting, you require high emotional intelligence and excellent communication skills. You will work closely with staff at all levels, often having to mentor the charities’ managers to help them plan and manage their own budgets.
Your financial responsibilities are substantial as you will have overall control and responsibility for all financial matters. You will be thinking both strategically and seeing the big picture, whilst also analysing figures in detail to ensure that the financial management of both charities are sound. In periods of change and growth, it is critical that you are effective in coordinating corporate finance (funding sources, non-profit capital structuring and investment decisions) and managing charity policies regarding capital requirements to deliver against each charity’s objects and plans, taxation, equity and investments as appropriate.

About Us:  

Providence Row believes that no one should have to sleep rough and that everyone should have access to the support they need to find a safe place to call home.

We are a, developing organisation working with people experiencing homelessness in the East End of London. We specialise in providing advice & support for rough sleepers, working to tackle health inequality & substance use and providing psychological support. 

We take an innovative approach to the work that we do and the services that we run, driving forward best practice to ensure the best possible outcomes for the people that we work with.

Our team and culture are built around our core values of compassion, respect, inclusiveness, empowerment & justice.

About the role:

• You will manage a small team who provides vital support to people experiencing homelessness.
• You will have knowledge of statutory and non-statutory housing pathways and the ability to support your team with case work management. ​
• You will utilise your organisational and time management skills to ensure the smooth running of service.
• You have excellent communication skills and can create positive working relationships with a wide range of people, including external services.
• You will support the development of the team and ensure that you are delivering a solution-focussed and strength-based approach.

Benefits

• 27 days holiday plus bank holidays
• Pension – 5% employer, 3% employee
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Monthly reflective practice
• Wide range of learning & development opportunities

To apply
Please follow the link on the Charity Jobs website and submit your CV along with covering letter. Interviews will be held on a rolling basis.  

Research shows some people, especially women and marginalized groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
On a rolling basis

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

The Impact & Grants Manager will work as part of the Philanthropy Fund team to help guide our high net worth and ultra-high net worth clients in their grant making, revealing to clients the impact their generosity has achieved.  Performing thorough and appropriate research on causes that fulfil their giving strategy, you will also empower them to make fulfilling decision summary of the role.

As more wealth passes to the next generation, impact measurement is an increasingly critical aspect of philanthropy, and you will be released to lead the development of this area.

Further to this, the Impact & Grants Manager will give high priority to partner relationships, ensuring transparency and good governance.  You will work closely with the Senior Grants Manager, Relationship Managers and Account Managers to provide an excellent team service for our Philanthropy Fund clients.

The Philanthropy Fund is a growing service, and this role is designed to add expertise and capacity to develop its excellent provision.  You will have the opportunity to learn multiple aspects of the service, and refine the role over time according to emerging client needs.
 

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

About the role

Working in close collaboration with the Senior Mass Fundraising Lead, the role will manage and deliver a variety of community-led fundraising initiatives and dynamic challenge events that engage supporters and generate vital unrestricted funds for children affected by neuroblastoma.

The role focuses on building strong relationships with fundraisers, volunteers and ambassadors, providing guidance, support and motivation to help them surpass their fundraising goals. The Community and Challenge Events Fundraising Manager will both steward existing and reactive contacts, as well as be confident in securing new networks, including representing the charity in presentations and other public speaking opportunities.

This role comes at an exciting time of growth in the fundraising team, with new colleagues joining the charity and a team focused on growth of income over the coming years. This role is crucial in this plan and will take the existing community and events programme to new heights.

Who we are looking for

Person specification:

• Demonstrable experience working in challenge events and/or community fundraising
• A proven track record of being results-driven and working to and achieving fundraising targets
• Significant experience of developing and delivering fundraising plans
• Experience of supporter/donor stewardship activities
• Excellent verbal and written communication skills
• Good interpersonal skills with the ability to network and build new and existing relationships

See our Recruitment Pack for the full role description and specification and for more information about Solving Kids' Cancer UK.

Benefits of working with SKC include:

• Home-based and informal flexible working.
• 5% employer pension scheme contribution.
• 32 days holiday, including bank holidays, with the opportunity to buy additional leave.
• Access to 24/7 confidential helplines for counselling and legal and tax advice.
• Well-being check-ins with manager and optional Well-being Action Plan.
• Regular opportunities to meet in person as departments and the full team.
• Training opportunities – we care about our staff and volunteers, and encourage opportunities for professional development.
• A child-centred charity with a passionate and dedicated team.
• Regular staff survey for the opportunity to provide feedback experiences and make suggestions.

Location: Home-based within England with regular travel to London and elsewhere in the UK as required

Interviews: Friday 4 July 2025

As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

‍About Betknowmore UK

Our Vision

At Betknowmore UK, we work tirelessly to raise awareness, deliver support services and, through education, create more understanding about gambling related harm. ‘We want people to be empowered, to live the life they want to lead.’ Read more about our values, strategy and impact.

We exist to provide support and training services that prevent and address personal and societal harms caused by gambling. Together we aim to raise awareness, deliver support services and, through education, create more understanding about gambling harm.

How we started

Betknowmore UK was established in 2013 by Frankie Graham, who lived with a gambling addiction for nearly 20 years, prior to successful recovery in 2006. Find out more about our organisation and history via our website. 

Role Overview

We are looking for an experienced and dynamic Community Outreach Manager to manage and expand our outreach efforts. The Community Outreach Manager will be responsible for leading a team to deliver Betknowmore UK's Community Outreach services, engaging with local communities, and supporting individuals impacted by gambling harms. 

This is a key leadership role that involves overseeing the service’s strategy, operations, and delivery, ensuring that services are accessible, effective, and meet the needs of diverse communities. 

The Disclosure & Barring Service (DBS) -Disclosure

Betknowmore UK aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Betknowmore UK welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant. As Betknowmore UK meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 20131198. All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

‍Key responsibilities and accountabilities

1. Leadership and Team Management:

• Lead and manage the GOALS team, ensuring they have the resources, support, and training to effectively deliver services.
• Provide regular supervision, mentoring, and performance feedback to outreach staff.
• Design and implement training plans to enhance team capabilities and leadership potential. 
• Set individual and team performance goals, conduct regular performance reviews, and offer constructive feedback. 
• Identify opportunities for improvement and support team members in their growth and development.
• Develop and maintain a high-performing team culture that reflects Betknowmore UK's values and commitment to compassionate, non-judgmental support.

2. Service Delivery and Development:

• Oversee the delivery of community outreach initiatives aimed at raising awareness of gambling harm and providing support to individuals and communities.
• Ensure the team is effectively engaging with local organizations, community groups, and other stakeholders to increase the visibility of our services.
• Monitor the quality of service delivery and make improvements where necessary to meet the needs of service users.
• 3. Strategic Planning and Service Improvement:
• Collaborate with senior management to develop and implement the strategic direction for community outreach services, ensuring alignment with Betknowmore UK's wider objectives.
• Continuously evaluate service effectiveness, gathering feedback from stakeholders, service users, and team members to drive continuous improvement.
• Lead the development and implementation of outreach campaigns and partnerships to engage at-risk communities.

4. Reporting and Compliance:

• Maintain accurate and up-to-date records of outreach activities and case management, ensuring compliance with confidentiality and safeguarding procedures.
• Prepare and present regular reports on service performance, including outcomes, challenges, and achievements.
• Ensure that all outreach services meet organisational standards, as well as external regulatory requirements

5. Stakeholder Engagement and Networking:

• Build and maintain strong relationships with external partners, including community organizations, local authorities, and support services.
• Represent Betknowmore UK at community events, conferences, and other networking opportunities.
• Work collaboratively with other service lines within the organization to ensure a holistic approach to supporting individuals with gambling-related harm.

Key Requirements

Essential:

• Must be London based as you will be required to attend community events and in-person meetings within the Greater London area.
• Significant experience in a leadership or managerial role within a social services, community outreach, or public health setting.
• Demonstrable experience in managing outreach or support services, with a focus on community engagement and impact.
• Strong communication, interpersonal, and presentation skills.
• Proven ability to work independently, manage a team, and collaborate with diverse stakeholders.
• Ability to analyse data and use insights to improve service delivery and outcomes.
• Commitment to promoting equality, diversity, and inclusion in all aspects of work.
• Strong organisational and time-management skills, with the ability to handle multiple priorities effectively.

Desirable:

• Knowledge and understanding of gambling harm, its impact on individuals and communities, and the available support systems.
• Experience of working in or with the gambling sector, or experience of working with vulnerable or at-risk populations.
• A relevant qualification in social care, public health, or community outreach.
• Knowledge of safeguarding policies and procedures.

Application Instructions

Please read the Job Pack for full details of the role. Applications must contain a cover letter and a CV to be considered for the role. Your cover letter (no more than 2 pages) and should outline how you meet the role specification and demonstrate an interest in the role. Interviews will be held on a rolling basis.

The Role:

You will be joining at an important time for our team, covering a crucial role in ensuring accurate income processing, reporting, and financial management across the organisation. As part of the Finance team, you will work closely with colleagues across departments, particularly alongside our fundraising team, to ensure income is correctly coded and reported efficiently. 

With responsibility for month-end and year-end processes, as well as maintaining accurate and timely financial data, you will play a vital role in supporting decision-making across the organisation. Your work will ensure colleagues have the financial insights they need, enabling strategic planning and effective resource management. 

Strong communication skills are essential for this role, as you will liaise with teams across the organisation to provide clear financial updates, answer queries, and ensure income is accurately coded and reported in line with financial procedure. Your clear communication of financial information will support informed decision-making and ensure compliance with procedures. 

To succeed in this role, you will have strong financial processing experience, excellent attention to detail, and a proactive approach to problem-solving. You should be comfortable working with financial systems and software, with the ability to efficiently manage data, generate reports, and ensure accurate income tracking.

Our Finance team provides vital support to the organisation, ensuring robust financial systems, compliance, and efficiency across all areas. You will be joining a collaborative and dedicated team committed to delivering high-quality financial management and support to colleagues working across a wide range of impactful projects. 

Location:

Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s. 

Our office is a short walk from King’s Cross station in London. For this role, you’ll need to come into the office as required to deposit cheques. While there isn’t a set day for this, all cheques should be paid in within a week of receiving them. Additionally, the team comes into the office during busier periods, such as financial year-end and audit, to collaborate with auditors (June/July). You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there.  

Contractually this role is London-based. 

Contract: Fixed Term Maternity Cover

Benefits: 

25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours 

Matched pension scheme up to 7% of salary 

Support for staff with caring responsibilities 

Family-friendly culture 

How to Apply:

If you would like to apply for this role, please send the following documents to recruitment by 20 June 2025 

Your CV. Ideally in Word format. 

A completed supporting statement form  

A completed equalities monitoring form 

Interview dates taken place via teams: 1st and 2nd of July 2025. We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process. 

We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel 

Please make sure you provide your contact details in your email.  We’ll contact you to let you know whether we would like to meet you. Please do note the interview dates above

To be considered for this role you must have the right to live and work in the UK for your application to be progressed. 

Hospice UK is an Equal Opportunities Employer. 

We are looking for a person to bring their skills, enthusiasm, and personal credibility to the team and support administration across both our volunteer staff and employed workforce.

This role is key to ensuring the Army Cadets can communicate well with the volunteer community and that national level events are correctly supported.

This position is a permanent full-time post (40 hours per week) which will be home-based. However, regular travel across the UK attend events and meetings will be required.  The starting salary for the post will be £29,644.00 per annum.

Essential Skills

§  Experienced and skilled administrator and planner, who can work under own initiative in both office and remote environments.

§  Demonstrable success in establishing effective working relationship across a range of organisations at all levels.

§  Excellent written and verbal communication skills.

§  IT literate; experienced user of Microsoft office with experience in using document management systems, such as SharePoint.

Please refer to the attached Job Description for further information.

Our charity

ACCT UK is a national youth charity dedicated to improving the life chances of young people. The Combined Cadet Force Association (CCFA) is a charity dedicated to the promotion of the ideals and activities of the Combined Cadet Force in schools. Together we want to ensure that every young person has the opportunity to learn new skills, build confidence and be inspired through their cadet experience.

We want to develop the youth leadership and training abilities of adult volunteers whilst also helping young people to access cadet activities through fundraising, grant-making, developing new resources and direct support.

We strongly believe that everyone benefits when you help young people to develop their character and values through activities that stretch and mature them. We also know that when young people engage with others at a range of levels in their communities it builds confidence and improves empathy for other’s lives.

Who we are

You will enjoy being part of our small team who work very happily together. By joining ACCT UK you will help us to reach more young people and make a greater difference and we look forward to working with you. We actively promote and encourage you to explore ideas that improve all aspects of the charity’s work in pursuit of its charitable aims.

What we can offer you

In addition to your salary, we offer all staff:

· Flexible working arrangements (you agree a working pattern with your line manager).

· Personal Accident Insurance, including loss of earnings cover and death benefit.

· 15 days of sick pay in any 12-month period (after 12 months employment - pro-rata for part time staff).

· A contributory pension scheme (you contribute at least 5% and we will contribute 10%).

· Good leave allowances (which are offered pro-rata for part time staff):

o 20 days annual leave plus Bank Holidays.

o Additional privilege leave, on set days each year, such as between Christmas and New Year.

o An additional five days of volunteering leave.

· Support for qualifications and personal development.

· Employee Assistance Programme.

· Season ticket loan.

· Railcard (if you are eligible)

· A caring and supportive team environment.

How to apply

Please send a covering letter that details how you meet the requirements of the job description along with a CV by Sunday 15th June 2025. Please note, AI should not be used to produce either the covering letter or CV.

Interviews will be held on Monday 23rd June 2025.

Please note that as a charity dedicated to improving the lives of young people, we require staff to make a declaration about any relevant convictions, undergo both a Disclosure and Barring Service check and a Baseline Personnel Security Standard (BPSS) check (one of the requirements being that applicants must have been resident in the UK for 3 years). In addition, we will follow up references.

Job purpose

The Clinical Lead will play a pivotal role in leading and developing Action for ME’s Healthcare Services with the Operations Director, ensuring the highest standards of clinical care for individuals affected by Myalgic Encephalomyelitis (ME). The postholder will be responsible for clinical oversight, service development, and leadership, working collaboratively with multidisciplinary teams to enhance outcomes for children and adults with ME and will be the CQC Registered Manager for the service.

At present, the Healthcare Services is a small team with two doctors (GPs) and two physios. Our counsellors are overseen by a Counselling Lead Supervisor and our multi-faith Chaplains are supported by our Lead Chaplain.

We are keen to develop and expand our services, building on the small amount of spot purchasing from local commissioning boards and exploring a diagnosing and prescribing offer. We are also keen to explore the potential of increasing the range of disciplines offered within the team. You will play a key role in driving the strategy for our Healthcare Services with the Director of Operations.

Key responsibilities

• Provide clinical support and expertise to Action for ME's Healthcare Services, ensuring evidence-based, person-centred care.

• Act as Registered Manager for CQC (Care Quality Commission) purposes and ensure that the service meets all required standards.

• Lead the development and implementation of clinical policies, protocols, and best practices in line with national guidelines and regulatory requirements.

• Supervise and support healthcare professionals within the service, offering guidance, mentorship, and training.

• Designated safeguarding officer for Healthcare Services.

• Collaborate with external stakeholders, including NHS services, researchers, and others, to enhance healthcare provision for people with ME.

• Ensure the service complies with regulatory and safeguarding standards, including CQC requirements where applicable.

• Monitor and evaluate service delivery, using data-driven insights to improve clinical outcomes and patient experience.

• Provide expert advice on complex cases, supporting staff with clinical decision-making.

• Represent Action for M.E. at external forums, conferences, and policy discussions.

Person specification

• A registered healthcare professional (e.g., doctor, nurse, physiotherapist, or occupational therapist) with active professional registration (GMC, NMC, HCPC or equivalent) OR an experienced commissioner of healthcare services with experience of quality assurance, safeguarding and compliance.

• Extensive clinical experience in chronic illness management OR sound understanding of clinical practice, ideally with expertise in ME or related conditions and a clear understanding of the challenges faced by people with ME.

• An understanding of Care Quality Commission regulatory requirements.

• Proven leadership experience in a healthcare setting, including team management and service development.

• Strong understanding of evidence-based practice and clinical governance.

• A sound understanding and experience of safeguarding children/young people and vulnerable adults.

• Excellent communication and interpersonal skills, with the ability to engage effectively with patients, carers, and healthcare professionals.

• Experience in training and mentoring healthcare professionals.

• Ability to work independently and collaboratively within a multidisciplinary environment.

• Commitment to patient-centred care and advocacy for people with ME.

• Knowledge of NHS structures and commissioning processes.

• An understanding of working within the third sector or charitable organisations.

Are you passionate about supporting refugees and asylum seekers through meaningful, holistic services? Do you have the leadership skills to guide a dedicated team delivering frontline advice and support?

We are looking for an experienced and motivated Advice Team Manager to lead our advice services for refugees and asylum seekers. You will oversee our outreach activities, legal clinics, and practical support work across London, ensuring our clients receive high-quality, empowering services tailored to their needs.

We offer a supportive working environment with excellent benefits, including:

• 6% employer pension contribution
• 35 days annual leave (including bank holidays)
• Ongoing training and professional development opportunities

You’ll need:

• Strong management experience in advice or support services
• A deep understanding of the challenges faced by refugees and asylum seekers
• Excellent communication, organisational, and case management skills
• A commitment to equity, inclusion, and high-quality service provision

This is an opportunity to make a real difference in people’s lives, while shaping a vital service within a supportive and mission-driven organisation.