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Top job
World Community for Christian Meditation, EC1R, London (Hybrid)
£32,000 per year
WCCM seeks experienced, creative, highly motivated Grant and Major Donor Fundraising Manager
Posted 4 days ago Apply Now
Top job
Ruils-Independent Living, Richmond (On-site)
£34,000 - £39,000 (depending on experience)
An excellent opportunity to join our dedicated team to lead and manage a team of Link Workers and Care Coordinators.
Posted 4 days ago
Top job
Association of British Neurologists, Bloomsbury (On-site)
£25,207 per year (£15124 pro-rated)
Seeking an enthusiastic and well-organised Events Assistant to support the planning of ABN's events programme.
Posted 1 day ago
Closing in 6 days
The Hospice of St Francis, Berkhamsted (On-site)
£33,000 - £37,000 per year FTE
You will play an important and enabling role in growing income across the Hospice, supporting new, relationship-based approaches.
Posted 4 days ago Apply Now
Closing in 6 days
Faculty of Forensic & Legal Medicine, Remote
£40,000 per year
Posted 2 weeks ago Apply Now
The King's Fund, London (Hybrid)
£60,155 - £71,824 per year
Looking for a Project Management Office Manager to be at the forefront of establishing a centrally-located project management office.
Posted 1 week ago
Development Pathways Limited, Sidcup (Hybrid)
£28,000 - £32,000 per year
Here is an exciting opportunity to grow and develop while supporting projects that make a difference to the lives of others!
Posted 2 days ago Apply Now
Children with Cancer UK, WC1N, London (Hybrid)
£43,000 - £48,000 per year
Senior Sports and Community Manager to maintain standards of relationship fundraising, managing and setting yearly budgets.
Posted 4 days ago
Closing in 3 days
Royal Ballet and Opera, Covent Garden (On-site)
Up to £40,000 per annum, based on skills and experience
Posted 2 weeks ago
Roald Dahl's Marvellous Children's Charity, Amersham (Hybrid)
£35,000 - £40,000 per year
We are looking for a dynamic and imaginative communications professional to help raise the profile of our charity and expand our reach.
Posted 4 days ago Apply Now
Closing in 6 days
Tutors United, London (Hybrid)
£32,500 per year
We're looking for someone passionate about partnerships to lead our tutor team and build our tutor development offer!
Posted 4 days ago
The Olive Tree Cancer Support Group, Horsham, West Sussex (On-site)
£31,000 - £35,000 per year depending on experience
Seeking an experienced Empathetic individual to join Olive Tree Cancer Support Centre Horsham
Posted 4 days ago Apply Now
Age UK West Sussex, Brighton and Hove, Haywards Heath (Hybrid)
£44,100 per year
Posted 4 days ago Apply Now
Page 4 of 34
London, Greater London (Hybrid)
£31,950 per year
Full-time
Temporary (12 months )
Job description

About the Role
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Lebanon.

To provide supporters who contact MAP with exceptional supporter care through enquiry handling, and income thanking and processing. Maximise long-term support by ensuring every supporter feels valued at MAP.  Support the Fundraising and Marketing Team with the maintenance of customer records and transactions using MAP's fundraising database: Microsoft Dynamics.

     
About You

The ideal candidate should have experience in a supporter or customer care role. Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style for different  audiences.  Ability to work well under own initiative and meet deadlines. Interest and ability to learn technical skills relating to the functions of the fundraising database. 

KEY RESPONSIBILITIES 
Supporter Experience and Relationship Management 
- Respond to supporter enquiries received by telephone, letter, email and social media, delivering a high-quality, empathetic and efficient service.
- Ensure interactions with supporters are engaging and supporter-centric at all times.
Income and Data Processing 
- Process donations from multiple income streams, such as cheques, cash, and online card payments, ensuring supporters are thanked according to internal processes. 
- Support with the development and maintenance of process documents.
- Maintain supporter and organisational records in our database, Microsoft Dynamics. Use data securely and in line with best practice data protection principles and GDPR. 
- Help MAP to maximise return from the Gift Aid scheme by ensuring declarations are added correctly and updated where necessary. 
- Open and process post received, bank cheques and cash donations received at MAP’s head office. 
General responsibilities 
- Develop & maintain effective working relationships with colleagues in and outside of the Fundraising and Marketing Team. Regularly communicate across teams to ensure information shared with supporters is accurate and up to date. 
- Support the delivery of MAP’s Fundraising Operations programme as required.
- Support the mission, ethos and values of MAP.
- Support and promote diversity and equality of opportunity in the workplace.
- Abide by organisational policies, codes of conduct and practices.
- Treat with confidentiality any personal, private or sensitive information about individual organisations, clients, or staff and MAP data.
- Carry out ad-hoc tasks when necessary, as discussed & agreed with the Supporter Care Manager. 
PERSON SPECIFICATION 
EXPERIENCE
Essential
- Experience in a supporter or customer care role.
- Excellent communication skills, both written and verbal, with a high level of empathy and understanding. Plus the ability to adapt your communication style for different audiences. 
- Ability to work well under own initiative and meet deadlines.
- Interest and ability to learn technical skills relating to the functions of the fundraising database. 
- Strong attention to detail.

Desirable
- Experience working in a charity with a humanitarian, medical or campaigning focus. 
- Knowledge of payment processing and regular giving administration. 
- Experience of handling complex queries and complaints, and adhering to appropriate policies and procedures.
- Experience using CRM systems or supporter databases (experience with Microsoft Dynamics is Desirable).
PERSONAL ATTRIBUTES 
Essential 
- A passion for excellent customer service and a drive to improve supporter experience.
- Excellent interpersonal skills and an excellent team player.
- Ability to communicate complex information with confidence and clarity. 
- Commitment to MAPs anti-discriminatory practice and equal opportunities. 
- Commitment to the aims, values and ethos of MAP – MAPs values are Solidarity, Integrity, Impact and Dignity. 
- Ability to work weekends and evenings on occasion in the case of emergencies. 

Disclaimer
Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within the person specification 

Application resources
Posted by
Medical Aid for Palestinians View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 02 September 2025
Closing date: 07 September 2025 at 20:00
Tags: Administration, Customer support

The client requests no contact from agencies or media sales.