Relationship management jobs

Role type: Contractor
Rate: Day rate to be negotiated within a range in line with NHS Providers associate rates, plus expenses for in person delivery in line with our policy
Location: United Kingdom (Remote and in person delivery)
Closing date: at 12 noon on Wednesday 6 August
Interview dates: Friday 29 August & Monday 1 September, London

Introduction to NHS Providers

NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.

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As an Associate with NHS Providers, you will be entering into a mutually beneficial partnership with us, gaining understanding of many of our insights and connections with trusts, just as we will benefit from your facilitation and development skills and content expertise.

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Introduction to the Board Development programme

Our Board Development programme supports NHS board members and governance professionals with practical, high-impact training tailored to the unique challenges of the sector. We pride ourselves on excellent feedback, with 98% of past attendees rating our training good or excellent.

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The programme is a paid for offer and provides:

• Bespoke board and senior leadership development programmes.
• Core training modules for individuals.
• Induction programmes for new board members.
• Aspiring directors programme for individuals.
• Bespoke board and committee effectiveness reviews.

What we offer and what we ask of you

As an associate, you will be involved in the delivery of aspects of the Board Development programme including our well led and effectiveness reviews. You will work with, and collaborate with, a group of talented fellow associates with a varied range of skills and capabilities, as well as board experience, NHS experience, coaching, mentoring and facilitation skills. Your responsibilities will include delivering dynamic training sessions using pre-prepared materials; delivery could be online or face to face. On occasion you will also be required to utilise your skills and experience to support the development and maintenance of new and existing training session materials. This role requires a passionate individual with a strong background in system thinking and a proven track record of facilitating engaging and impactful training sessions.

We will support you by offering you commissioned pieces of work on a daily rate, either to help scope and deliver bespoke board development work with NHS trusts and other system partners, or to help us deliver our open courses, where we will be proactive in confirming the agenda and briefing you on content. We ask all of our associates to sign an associate contract which means we can approach you with offers of work over the course of the year. We will ensure you have sufficient information about the trusts, and other clients, that you will be working with. When appropriate, we will provide you with training opportunities to support your facilitation of training sessions.

Description of the associate role

We are looking for system thinking specialists to join our associate pool. We are looking for individuals with a mixture of experience including:

• Significant experience of working at board level.
• Experience delivering board level development of system thinking.
• Experience assisting boards to work in an integrated way across organisations and boundaries.
• Ability to translate theory into practical insights and case studies from both the NHS and other sectors.
• Significant facilitation experience.
• Proactive approach to building and maintaining effective client relationships, including excellent levels of communication.
• Strong organisational skills.
• Adaptability and flexibility in delivery training in various formats.
• Ability to communicate complex concepts to a non-technical audience.

Desirable experience and skills include:

• Current or previous NHS board member.
• Proficiency in using virtual training platforms and tools.
• Ability to use technology adeptly to enhance efficiency and effectiveness in service delivery.
• Ability to travel across the UK for in-person training sessions as required.

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We are driven by our values centred around respect, inclusion, collaboration and being an effective organisation. We are also committed to being an anti-racist organisation. We expect our associates to align with these values whilst representing the organisation.​

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Equality and diversity

We are working hard to ensure that we are diverse and inclusive in all we do. This runs from how we gather, author, and share the thought leadership that the organisation puts out to how we engage with our members and the wider public. It includes how we recruit staff and procure partners and services, through to how we give people opportunities to develop, grow and advance their careers. We are committed to the development of positive policies to promote equal opportunities in employment, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy, and maternity. This commitment will apply to recruitment and selection practices, learning, and development and internal promotions.

Manchester Mind has worked with Greater Manchester Mental Health Trust for a number of years to deliver roles within Community Mental Health Teams in Manchester. Social Workers are a vital part of the team and we are advertising for two roles in different teams within Manchester. The post-holders will work within integrated, multi-disciplinary teams employed by Manchester Mind but managed on a day to day basis by Greater Manchester Mental Health Trust.

As a Social Worker, you are a crucial member of the team. You would be proactively supporting and care coordinating a caseload of people with mental health problems and

complex needs.

The two full-time roles would be within the North CMHT and the South Mersey CMHT.

Job Title: Social Worker

Base: Community Mental Health Team

Hours: 37.5 hours per week

Salary: £38,022 p.a.

Annual Leave: 28 days + bank holidays

The skills and experience that are most important to us are:

• Qualified as a Social Worker.
• Experience of building kind relationships.
• Ability to work in a collaborative way.

Application documents can be downloaded from our website.

The closing date for applications will be 12 noon on Thursday 31st July 2025.

Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.

Because the world needs creativity.

University of the Arts London (UAL) is looking to appoint an exceptional individual to be their new Head of Prospect Development and Operations. Ranked number two in the world for Art & Design by the QS World Rankings, UAL is the biggest provider of creative education in Europe and is proud to be an influential global leader, where creativity and innovation flourish. The University is made up of six colleges (Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion, Wimbledon College of Arts), and four institutes each making a unique contribution to creative endeavour. UAL strives to break boundaries and challenge norms, delivering cutting-edge research and ground-breaking creative education to the next generation of world-defining thinkers and doers.

The new Head of Prospect Development and Operations (PDO) will sit on the Development and Alumni Relations Management Team, using prospect research to systematically drive success in the University’s fundraising activity. The role supports all philanthropic and alumni engagement activity across the department.  They will lead a team of two, directing prospect research for maximum strategic benefit and identifying novel ways of approaching potential prospects. The new Head of PDO will also lead the department’s database operations (CRM Raiser’s Edge NXT), turning vital data into useful information, including specialist financial reports. They will improve usage of the database, manipulating it and customising it to a high level. The post-holder will have the opportunity to make a transformative difference to UAL’s development infrastructure, in advance of the University’s upcoming fundraising campaign.

UAL is looking for an excellent team leader with a strong track record in prospect development and senior-level data management. They will be technically competent and ideally an experienced user of the RE NXT database. Strong candidates will bring their ideas and experience to bear to enhance systems and processes. They should ideally be familiar with Higher Education or creative environments, as well as be aligned with the social purpose of UAL. This is an outstanding opportunity to play a pivotal role in attracting the funding that will enable UAL to generate and inspire the creativity the world needs for a better future.  

We are looking for 2 organised and dedicated Project Workers who have a strong empathy with single homeless people, to coordinate our intensive housing management services across our South London boroughs.

You will be joining a small , friendly registered charity and registered provider with a supportive team.

Job purpose

The Project Worker will be responsible for the delivery of a responsive intensive housing management service to clients allocated by the Team Leader.

The central aim of the role is to support homeless clients temporarily living in CLHT placements to become as independent as possible and to facilitate timely move-on into independent living settings.

This will be achieved through regular client-led keywork sessions and in close collaboration with external partners. 

The Project Worker will coordinate the day-to-day smooth running of each house they are responsible for.

Duties and responsibilities specific to the role

Intensive Housing Management

1. Responsible for a broad range of housing management activities, including signing up new residents, issuing licensing agreements, delivering new client inductions, occupancy management and eviction / abandonment.
2. Evictions are a last resort and CLHT works within the Homeless Link guidance on preventing evictions and abandonment.
3. Work collaboratively with the Finance team to coordinate rent/ service charge collections
4. Carry out regular occupancy checks.
5. Maintain accurate and timely records related to housing management activities, within the requirements of GDPR.
6. Maintain a healthy and safe environment and encourage clients to take individual responsibility for their living environment and for positive relationships with fellow residents.
7. Ensure the accommodation where clients live is clean and maintained to a high standard, in line with CLHT property standards.
8. Ensure the accommodation meets all legal and statutory health and fire safety requirements
9. Work in close collaboration with the Maintenance team to ensure all repairs and maintenance issues are correctly reported and resolved.
10. To promote and encourage client participation in the Intensive Housing Management process and to act as advocate for clients when necessary.
11. This includes leading regular house meetings and encouraging clients to become ‘resident representatives’.
12. To document each visit to projects, detailing tasks undertaken, any changes that have occurred and other relevant information.
13. Manage antisocial behaviour and clients complaints in line with our Anti-Social Behaviour and Complaints procedures.
14. Liaise with senior managers to ensure complaints are addressed in a timely manner.

Health and Safety

1. Adhere to best practice in meeting the requirements of health and safety legislation in all aspects of the organisation’s work.
2. Ensure you undertake required health and safety training.
3. Comply with Health and Safety requirements and conduct all activities in a manner which is safe for yourself and others.
4. Ensure you follow the Lone Working Policies and Procedures - making full use of the IT Lone Working tools made available by CLHT
5. To report and record any accident or incident which may occur- no matter how minor - whether to clients or staff, follow RIDDOR reporting procedures, report to the police where applicable in line with policies at all times.
6. To report immediately to management on any aspect of a service user’s placement that may warrant an investigation or urgent action.

Keyworking, Support planning, risk assessment

1. Ensure all clients have a robust risk assessment, needs assessment and support plan which identifies and meets their needs as far as possible within the remit of the service.
2. Use the SMART process to ensure all actions from keyworking are followed up.
3. Develop client engagement techniques, being creative in your approach to encourage client participation in the keyworking, support planning and risk assessment process.
4. Always ensure that clients are provided with the full range of information required to make informed decisions which encourages freedom and empowerment.
5. Signpost and refer to external statutory and voluntary sector partners where necessary
6. Develop and maintain positive working relationships with all key partners, escalating any concerns about partner agency engagement to your line manager.
7. Maintain up-to-date, GDPR-compliant records on CLHT IT systems, including clients signed copies of all keyworking, support planning and risk assessment documents.
8. Develop and maintain a thorough working knowledge of Adult Safeguarding

Team Working

1. Foster a positive team culture, being supportive of colleagues
2. Participate in minimum monthly one-to-one supervision and team meetings to assist you in carrying out your duties.
3. Perform in line with policies and procedures, including drawing to the attention of senior manager’s matters concerning capability.
4. Support apprentices and volunteers, ensuring that their skills are utilised to support quality service delivery.
5. Work to meet team targets.
6. Support new team members in progressing through an induction programme
7. To advise of any ideas which may enhance or improve the level of service delivered

Other

1. No job description can be entirely comprehensive. The post holder will be expected to carry out such other duties as may be required from time to time in accordance with the job description.
2. Willingness to work flexibly in response to changing organisational requirements.
3. Keep managers informed of all significant issues relating to and affecting service delivery.
4. Ensure compliance with CLHT Equality and Diversity policy & procedure
5. Ensure Client Information is stored in line with Data Protection and Confidentiality guidelines.
6. Attend regular meetings as directed by management. 
7. Adhere to the Company's medication policy at all times, and ensure that medical emergencies are dealt with appropriately.

Person specification

Knowledge

1. Working knowledge of the welfare benefits system, particularly in relation to clients accommodated in intensive housing management settings
2. An understanding of the common reasons for homelessness amongst single homeless people with support needs
3. Knowledge of other key partner agencies, such as Probation, Community Mental Health Teams , Local Authority homelessness services , the Refugee Council
4. Knowledge of the principles of Adult Safeguarding in a housing setting
5. Knowledge of and commitment to the principles of the Equalities Act

Skills

1. Able to develop a quick rapport with clients, particularly those who may be mistrustful of services and reluctant to engage
2. Ability to work under own initiative & maintain enthusiasm for a high level of contact with clients on a day-to-day basis.
3. Assertiveness and de-escalation skills
4. Able to proactively participate in a comprehensive induction to the organisation and the services provided
5. Coaching skills
6. Able to cope under pressure, using initiative to manage time and to meet deadlines
7. Ability to work within a team, promoting open communication skills and creative thinking
8. Proficient IT skills, including Excel and Word and basic keyboard skills.
9. Confident dealing with people at all levels; displays appropriate verbal and non-verbal behaviour 
10. Excellent numeracy & literacy - able to produce clear written records
11. Integrity, sensitivity and understanding.
12. Approachable, adaptable and assertive.
13. Able to recognise learning needs and seek out learning and development opportunities with your line manager
14. Is open and honest about mistakes and willing to use mistakes as tools for development

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Experience

1. Experience of working with single homeless clients with support needs , or demonstrable equivalent experience
2. Experience of working in partnership with other agencies to achieve effective outcomes.
3. Experience of effectively prioritising your workload in a fast-paced environment
4. Experience of de-escalating situations where clients have exhibited challenging behaviour

Other

1. DBS Check.
2. Strong empathy with homeless people, demonstrating a non-judgmental approach
3. Commitment to the aims & objectives of the organisation.

Education and Qualifications

1. Minimum 5 GCSE’S (A*-C) or equivalent – Including Maths and English.
2. Evidence of a commitment to ongoing professional development
3. It is desirable for the postholder to have a valid driving licence

HR Business Partner

Hybrid – Office based in Essex, Braintree (2 days a week in the office, this may occasionally be more as and when required)

Full-time, Permanent
Salary: £56,500 + excellent benefits

Goodman Masson are delighted to be partnering with a forward-thinking, purpose-led housing association that’s deeply committed to its communities and people. This organisation is undergoing an exciting period of transformation, and they’re now seeking a passionate and commercially minded HR Business Partner to help shape the future of their people strategy.

This isn’t a traditional HR role. It’s a genuine opportunity to embed yourself into the heart of the organisation, build trusted relationships with senior leaders, and drive meaningful change across the business. If you're someone who enjoys rolling up your sleeves, working in true partnership with managers, and constructively challenging the status quo – this could be your next big move!

The Role:

As HR Business Partner, you’ll be joining a team of 2 other HR BPs, reporting into the Senior HR BP within a People Team that is almost 20 strong. You’ll play a vital role in delivering both strategic and operational HR support across multiple business areas. You’ll:

• Partner with leaders and managers to deliver the organisation’s People Strategy and EDI goals
• Build people capability through coaching, training, and influencing – not box-ticking
• Use data and insight to drive workforce planning, talent development, and performance
• Lead and advise on complex ER issues, organisational change, and TUPE processes
• Champion a proactive and inclusive people culture aligned to the organisation’s values
• Support key transformation projects that align with the organisation’s long-term goals

This is a highly visible role where your credibility, pragmatism, and business acumen will be key to building strong relationships and helping managers succeed.

Required Experience:

• Proven experience in a true HR Business Partnering role – both strategic and hands-on
• A track record of constructively influencing senior leaders across diverse departments
• The confidence and gravitas to handle challenges and guide others through change
• Experience of handling complex employee relations matters, including tribunal preparation
• Knowledge of TUPE, employment law, job evaluation and reward
• A coaching mindset and a collaborative approach
• Chartered MCIPD or equivalent experience

You’ll thrive in this role if you’re achievement-driven, calm under pressure, and motivated by delivering real value – both to the business and to the people it serves.

Why Join?

This is a fantastic opportunity to join a dynamic, values-led organisation where HR is seen as a genuine strategic partner. You’ll be part of a supportive, passionate team working on exciting projects that make a real difference – not just internally, but to communities across the region.

This organisation offers:

• Hybrid working with flexibility
• Strong benefits package and pension
• Real investment in your personal development
• An inclusive and collaborative working culture
• The opportunity to shape how HR partners with the business moving forward

I will be sending applications on by COB Thursday 31^st of July, so please ensure that you have contacted me before then if you wish to be put forward.

If you are interested in the role and have all of the essential experience clearly detailed in bullet point form in your CV under the previous organisations you completed them at, then please send your CV to my email address: .

The Development Team at The BRIT School is focused and experienced, with colleagues having worked in award-winning not-for-profits and national arts centres. Consisting of the Director of Development and colleagues focused on Corporate, Philanthropy, Trusts & Grants, the Team’s work is supported by a strong Senior Leadership Team and motivated Board of Trustees. 

With current / recent institutional funders including Garfield Weston Foundation, Leverhulme Trust, Arts Council England, Dr. Martens Foundation and Andrew Lloyd Webber Foundation - amongst many others - it is an exciting and unique organisation, bringing together world-class education with the creative industries. 

This is an exciting time to join The BRIT School team, as we continue to build on our successful trusts and grants programme and the momentum of recent years. 

Joining us as Trusts & Grants Officer, you will be at the heart of our efforts to #keepBRITspecial, helping the School to realise its plans and ambitions.

We are looking for someone who has a passion for the ethos and ambition of The BRIT School.

As a member of an impactful team, you’ll have the autonomy, responsibility and freedom to bring your own creativity, drive and skills to the role, and to make an impact… not only on our fundraising ambitions, but on the lives of the young artists we support.

We would welcome candidates who are looking to move into trusts fundraising from other fundraising backgrounds, or relevant sales environments. We are supportive of - and happy to consider - flexible working arrangements, including hybrid/home working.

The BRIT School is committed to Equality, Diversity and Inclusion, which is the bedrock of our ethos and values. 

We look forward to receiving your application, and we hope to meet you soon.

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.

This is a full-time, permanent position, that will be based at our TDS office in Belfast. The successful candidate must be located in Northern Ireland and flexible working arrangements are available for the right candidate including hybrid and remote working options.

The purpose of the role is to embed and drive forward the TDS Group's Social Impact Framework, ensuring we maximise, measure, and communicate the social value created across all our activities, partnerships, and investments.

Some the key responsibilities include:social

• Coordinating social value-funded initiatives, ensuring delivery against agreed objectives and outcomes.
• Managing relationships with local funded organisations and stakeholders.
• Supporting the operational roll-out of the TDS Social Impact Framework across the Group.
• Tracking and reporting on progress and outcomes of social value initiatives.
• Engaging with internal and external stakeholders to advocate for social value.
• Leading the collation and presentation of impact stories, testimonials, and case studies to demonstrate the real-world outcomes of TDS social value work.

To be considered for this opportunity you must:

• Be educated to degree level in a relevant subject area.
• Have experience in social impact measurement, social value reporting, or outcomes monitoring.
• Demonstrate strong data literacy with proven skills in data analysis and reporting.
• Be confident working with a wide range of internal and external stakeholders.
• Possess excellent written and verbal communication skills, with the ability to present impact through storytelling to non-technical audiences.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• BUPA Private healthcare
• BUPA Wellbeing cash plan
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

If you have any questions or would like to find out more information, please feel free to contact me directly.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for Advocates to join our team in the West Dunbartonshire area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

This is an exciting opportunity for Advocates to join and shape this service covering Clydebank.  Your role will require you to travel to locations such as clients’ homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential. 

About you

Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance. 

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Benefits 

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

5% employer pension & minimum 3% employee contribution 

Salary sacrifices pension scheme 

Separate Life Assurance Cover (equivalent of two times your annual salary) 

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

24/7 Employee Assistance programme 

Access to remote counselling service 

Paid Disability Leave 

Paid compassionate Leave 

Home Working Allowance  

Support with continuous professional development 

Access to Clifton Strengths Coaching for development  

Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form. 

Important Dates:

Closing date for applications; Midnight on 31/07/2025, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Equitable Experience of Cancer Care Clinical Fellow 
Fixed Term Contract (12 months) 
Part-time 14 hours (two days a week), we are open to a conversation about how you work these hours
Location Split between home and our London Office (every 1st Wednesday of the month)
Salary up to £90,000 FTE (£36,522 pro rata) depending on experience and/ or current NHS pay grade
 

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
We are launching the 2025-2026 Macmillan Clinical Fellowship programme. This is an exciting new programme, key in the implementation of our new ambitious 2025-2030 strategy.

The Equitable Experience of Cancer Care Clinical Fellow will be part of the Centre of Clinical Expertise and a member of the Inequities Core Strategic group. The role will bring insight, expertise and the opportunity to collaborate to seek solutions, best practice and innovation around health inequities in the areas of focus, such as improving cultural responsiveness within care environments to ensure improved patient experience from point of referral. 

This role will be both beneficial to Macmillan in helping to improve the lives of people living with cancer, as well as provide the successful candidate with a potentially career changing opportunity. 

The fellow will be part of a highly motivated, inspirational and supportive team and be given mentorship support throughout the fellowship. 

This role is being recruited to as part of a cohort of clinical fellows from different disciplines and will have different areas of focus around Macmillan’s core strategic objectives allowing for peer support and learning:

• Equitable Experience of Care Clinical Fellow 

• Multi-Disciplinary Team Clinical Fellow 

• Older People Clinical Fellow.

About you
The successful candidate will demonstrate the following skills and experience:

• Current registration with the relevant Professional organisation
• An understanding/experience in health inequities
• Evidence of involvement in clinical leadership and management commensurate with your level of practice
• Evidence of considering equality, diversity and inclusion in work undertaken
• Good communication and IT skills
• The ability to build and sustain networks and professional relationships and work with multi-professional teams

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days (pro rata)
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Wednesday 30th July 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Stonewall Housing is looking for a highly capable, grounded, and values-driven Senior Practitioner to join our Supported Housing team at a pivotal time of growth. This new leadership role will oversee the operational delivery of our LGBTQ+ supported accommodation services in Brighton and Eastbourne, helping residents to live safer, more independent lives.

This is a high-impact role that requires a resilient, proactive professional who thrives in complex environments. You’ll need emotional strength, sharp operational judgment, and a deep understanding of the barriers faced by vulnerable LGBTQ+ individuals with intersecting needs. We’re looking for someone who is solution-focused and tenacious, someone who brings warmth, professionalism, and purpose to the work, and isn’t afraid to roll up their sleeves, manage competing demands, and get the job done.

You will supervise a small team of specialist caseworkers while holding a caseload yourself. You’ll bring calm, thoughtful leadership, drive up quality and operational excellence, and support your team to work in a trauma-informed, person-centred way.

This role involves working across both our Eastbourne and Brighton locations, with regular travel between sites expected.

The advertised salary includes London Weighting. As such, you will be responsible for covering the cost of travel to London for our monthly all-staff meetings. If additional travel to London is required as part of your role, these costs will also need to be covered by you.

What You’ll Need

This role is for someone who is:
·     Resilient under pressure and thrives in fast-paced environments
·     Comfortable with complex cases and juggling priorities
·     Empathetic and LGBTQ+ informed, with excellent safeguarding instincts
·     A natural problem-solver and decision-maker who doesn’t need handholding
·     Someone who keeps boundaries clear, knows when to escalate, and when to lead from the front
·     Committed to trauma-informed, anti-oppressive working practices

Key Responsibilities

Leadership & Supervision

·      Lead, supervise and motivate a team of LGBTQ+ Supported Housing Caseworkers
·      Conduct regular supervisions, case reviews, and file audits in line with policy
·      Identify and address poor practice with clarity and compassion
·      Provide reflective supervision and annual appraisals focused on performance and wellbeing
·      Promote a team culture of learning, accountability, inclusion and mutual respect

Resident Support & Casework

·      Hold a reduced caseload of residents, delivering strengths-based housing support
·      Conduct risk and needs assessments, and co-produce personalised support plans
·      Collaborate with external agencies to meet residents’ health, legal, and housing needs
·      Provide support around housing sustainment, safeguarding, mental health and community integration
·      Offer crisis intervention and harm-reduction-based support where required

Operational Excellence

·      Monitor service delivery to ensure it meets quality standards and funder outcomes
·      Ensure timely and accurate recording, case management, and data entry
·      Contribute to service reviews, evaluations and the development of improved working practices
·      Support the Director of Services to innovate and expand the housing programme

Community and Partnership Working

·      Represent Stonewall Housing at key forums and community events
·      Build strong local relationships with statutory and voluntary sector partners
·      Promote the service and act as an LGBTQ+ housing champion in the region
·  Advocate on behalf of residents, particularly in relation to Part VII of the Housing Act, local allocations policies, and safeguarding frameworks

Person Specification

Essential Experience & Knowledge

·      Lived experience of being LGBTQ+, or significant professional experience working with LGBTQ+ people
·      Direct experience working in supported housing, homelessness or social care
·      Sound working knowledge of homelessness law (Housing Act 1996, Homelessness Reduction Act 2017)
·      Familiarity with Local Authority housing systems, allocations, and safeguarding processes
·      Experience supporting vulnerable people with multiple and complex needs

Essential Skills & Attributes

·      Calm, confident and resilient under pressure
·      Emotionally intelligent and values-led, with strong professional boundaries
·      Excellent organisational, planning and communication skills
·      Comfortable with change, fast-paced work, and a role where no two days are the same
·      Skilled at motivating others and leading with clarity, empathy and purpose
·      Competent in IT systems (Word, Outlook, Excel, case management software)

As with all members of Stonewall Housing’s Team, the postholder will also:

· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.

· Have strong networking and relationship-building skills.

· Have a positive and can-do attitude.

· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.

· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.

· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.

· Be able to travel occasionally around the UK for key events.

· To work as part of a mostly-remote team, embracing online communication and collaboration tools.

· To receive regular supervision from the line manager and attend training courses as required.

Your attitude and personal attributes

· A commitment to equal opportunities in all aspects of work.

· A commitment to the aims, values and beliefs of the organisation.

· Ability to empathise with vulnerable LGBTQ+ people.

Conditions:

This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.

More about who we are:

Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse and Supported Accommodation.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

· We are LGBTQ+ informed.

· We are tenacious.

· We are empowering.

· We are collaborative.

· We are inclusive.

What we can offer you:

Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

· Competitive salary

· Flexible working

· Generous annual leave – 30 days (FTE)

· An additional ‘Stonewall Housing’ day off per year

· Pension scheme

· Employee Assistance Programme

· BHSF health cash plan

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Director of Services, on john[at]stonewallhousing[dot]org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

Job Title: Senior Communications Officer

Reports to: Communications Manager

Line reports: None

Contract terms: Full time

Salary: £39,629

Location: London-based, with hybrid working

The Royal College of Ophthalmologists is a membership organisation and the voice of the profession, with 4,500 members in the UK and overseas. Our role is to champion the specialty, set standards of training and practice, and influence change to make a difference to the lives of patients with eye conditions.

Job purpose

Part of the Policy & Engagement department, the Senior Communications Officer is responsible for devising and supporting strategic communication initiatives that elevate the College’s visibility, advocate for the importance of sustainable ophthalmology services, spotlight our work and values, and promote membership. Working with colleagues, members and external partners, you will craft, execute and evaluate multichannel campaigns, secure profile-raising media coverage, and create engaging content for all our communications channels.

Main responsibilities

Strategic communication planning

• Plan, deliver and evaluate multichannel communications campaigns and plans – working with colleagues across the College to identify objectives, target audiences and key messaging.
• Contribute to developing and implementing communications strategies to increase the College’s profile, promote its work and the importance of ophthalmology, and support membership recruitment and retention.

Content development and management

• Contribute to developing, delivering and evaluating the performance of our content strategy and organisation-wide annual content plan.
• Work with all College departments to develop promotional materials, and to identify and gather content, stories and information for sharing across College media.
• Produce engaging, and accessible content for the College’s member magazine, social media accounts, website and e-newsletters.
• Copyedit, proofread and format publications, and manage the production of printed materials, including liaising with printers, designers, and other external suppliers.
• Help keep the College’s photo library up-to-date, and work with colleagues to commission photographs.

Media relations

• Identify new and nurture existing relationships with editors, journalists, commentators and producers, expanding and updating our contact list.
• Develop and implement a schedule of strategic media engagement, identifying new opportunities upon which the College should capitalise.
• Handle day-to-day proactive and reactive media relations, including acting as the first point of contact for media enquiries; writing and pitching comments, press releases, quotes, and op-eds; arranging interviews; and working with international, national and local media.
• Record, monitor and report on the College’s media activities, coverage and performance.
• Work with the Communications Manager to brief and commission training for College spokespeople.
• Work with colleagues to keep our media lines on priority policy issues up to date.

 Digital communications

• Co-plan, produce and distribute targeted and segmented e-newsletters.
• Develop and implement a social media schedule that is aligned with organisational and departmental objectives, capitalises on external opportunities, reflects the latest trends and best practice, and delivers regular, timely and targeted posts.
• Manage the College’s social media channels day-to-day, producing topical and relevant content, and monitoring and responding to comments and messages.
• Support the Communications Manager in maintaining and managing the College website, including inputting to reviews and our ongoing redevelopment project and content audit.
• Support and train colleagues in using our content management system (CMS).
• Monitor and report on the College’s digital performance monthly.

Brand management

• Uphold the College’s brand identity and messaging across all materials and platforms.
• Help champion and ensure compliance with the College’s brand and style guidelines.
• Support the department in averting and handling communications crises as needed.

 Other

• Undertake any other reasonable duties as required by the College
•  Working outside normal hours and/or overnight stays may be necessary to support the delivery of key organisational events.

Inclusion and diversity statement 

The College is committed to encouraging inclusion, equity and diversity among our staff, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010. We want a working environment where individual differences and the contributions of all staff are recognised and valued. To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason. We expect all employees to champion and live our values through their work at every opportunity.  

Our values 

Inclusion

• actively welcoming a diversity of experiences and perspectives
• everyone being respected and encouraged to participate regardless of their background or role

Integrity

• being open and honest, demonstrating accountability in all its work
• evidenced-based and transparent decision-making, utilising a range of data, information, expertise and experience

Innovation

• creating novel opportunities to advance and deliver on its aims, anticipating changing circumstances
• actively welcoming fresh ideas and approaches
• fostering a climate of ambition and excellence drawing on expertise from across the College’s communities

Improvement

• being a learning organisation, reflecting on both successes and mistakes
• continuous and sustainable development across all its activities

Person specification

Knowledge, qualifications and experience

• Demonstrable expertise in strategic/corporate communications, with a professional qualification or evidence of learning in communications, public relations, journalism or marketing
• At least three years’ experience of working in a busy communications team, press office or newsroom
• Experience of devising, implementing and evaluating multichannel communications strategies and/or campaigns
• Experience of writing materials for a range of audiences, including blogs, magazine/news articles, newsletters, social media posts and website copy
• Experience of commissioning, editing, and proof-reading copy, ensuring adherence to brand and style guidelines
• Working knowledge of the media and experience of fielding enquiries, and developing briefings and press releases
• Experience of using CMS, website analytics, social media monitoring and scheduling tools, and e-newsletter software
• Knowledge of best practice and emerging trends in digital and social media
• Working knowledge of IT systems – including Microsoft Office, CRMs, and digital asset management tools

Skills and abilities

• Strong strategic planning, prioritisation and organisational skills
• Excellent communications and editorial skills, with an outstanding command of written English and an exceptional attention to detail
• Strong analytical skills to evaluate impact and identify opportunities for improvement
• Search engine optimisation writing and editing skills
• Strong interpersonal skills and an ability to build positive relationships with internal and external stakeholders, including the media
• Ability to generate new ideas, take initiative and problem solve
• Adaptability and an ability to work well under pressure and manage often conflicting demands within tight timeframes

Personal qualities (attributes)

• Commitment to equity, diversity and inclusion and understanding of how this applies to own area of work
• Commitment to own continuing professional development
• Demonstrates a positive ‘can do’ attitude

Staff benefits

We offer a friendly and supportive working environment and make sure our employees are well looked after with a great benefits package, which includes:

Work life balance and family friendly benefits

• Hybrid working
• 25 days of annual leave, increasing to 30 days with length of service (plus bank holidays and office closure between Xmas and New Year)
• One day of paid leave to move house
• Enhanced parental leave

Planning for your future

• Employer pension contributions up to a maximum of 12%.

Career development

• All staff are offered opportunities for learning and development, in addition to a comprehensive e-learning package
• Study loans

Travel

• Season ticket loan
• Cycle to work scheme

Wellbeing

• Health cash plan
• Summer Fridays (staff can finish 90 minutes early from mid July to the end of August)
• Enhanced Employee Assistance Programme (with access to free counselling sessions)

Please submit your CV (maximum two pages) and a covering letter (maximum one page). 

The cover letter must explain what makes you suitable for the role. Please use the job description for reference.

Interviews will be held at our office in Euston, the week commencing 18 August 2025. Please indicate if you are likely to need any reasonable adjustments to successfully complete this interview.

Applicants must already have the right to work within the UK without restriction. Only shortlisted candidates will be contacted.

The closing date for applications is 11 August 2025.

Ready to join a dynamic team where social workers, therapists, and case managers collaborate to create a brighter future for children and families?

Does making a lasting difference in the lives of children through adoption and therapy inspire you?

See yourself playing a crucial role in helping families navigate their adoption journey?

Do you want to work in a fast-paced environment where supporting a client-centred approach is paramount?

Are you a lifelong learner who thrives in a dynamic environment with opportunities for continuous growth?

Look no further!

Family Futures is actively seeking an Assessment & Therapy Service Coordinator who aligns with our ethos and ambition to provide high quality therapeutic support for children who have experienced developmental trauma and have attachment difficulties.

About Family Futures

Family Futures is a not for profit, independent adoption agency and therapy centre in London, rated ‘Outstanding’ by Ofsted in 2022 for the fourth consecutive time. We have a reputation for innovation and offer a high-quality service - an integrated multi-disciplinary, assessment, treatment and family-finding service for children who are traumatised or have attachment difficulties.

We also have our Wellbeing Hub which offers evidence-based, one-to-one therapy for children, young people, and families to improve their mental health, relationships, physical health, and engagement at school. New members of the team will be involved in contributing to the development and delivery of this service.

The role

You will be part of a small team that works collaboratively towards making a huge impact on the lives of the children and families we work with. We look for people who want to be part of a service that is innovative, creative and constantly striving to do better.

We are seeking a highly organised and proactive Administrative Coordinator to support our Assessment and Therapy Service. This vital role ensures smooth operations by managing scheduling, case tracking, document management, and communication with families and professionals. You will be a key point of contact for up to 30 active cases and work closely with internal teams and external agencies to facilitate high-quality service delivery.

You will be involved in the development of the service and your views, and insights are encouraged.

· Schedule and coordinate internal meetings and therapy consultations

· Provide administrative support for allocated assessment and therapy cases

· Maintain and update electronic records (Charms, SharePoint)

· Proofread, format, and distribute clinical reports and correspondence

· Liaise with families, therapists, Local Authorities, and partner agencies

· Assist with service costing, funding proposals, and contract tracking

· Assist in service evaluations, complaints management, and internal reporting

You will have regular informal guidance and formal supervision on a monthly basis. You will be part of the wider service of Family Futures and attend monthly Team Days to learn, share and develop the service and your practice.

We are looking for an individual who is:

• Motivated to work with families and derive satisfaction from seeing the development of adopters
• Not fazed by complex needs, challenges, and adversity
• Embraces a parent-positive and child friendly approach
• Able to work in a small team and be a team player
• Wants to develop their knowledge base and interest in multi-disciplinary working through a therapeutic lens.
• Thrives in a collaborative and integrated team environment.

What we offer

Benefits of joining Family Futures

· High-quality supervision and professional development training.

· We run regular Learning Forums to support and learn from each other

· An empowering and encouraging environment

· A nurturing environment for staff to work, including a weekly self-care session.

We believe that embracing different perspectives enriches our agency's culture and strengthens our ability to serve the children and families we work with. Therefore, we welcome applications from candidates from a wide range of lived experience and are actively recruiting people from the global majority. By ‘global majority’, we mean Black African, Black Caribbean, Asian and dual heritage communities.

We are an equal opportunities employer and committed to creating an inclusive and diverse workforce. We encourage applications from suitably qualified applicants regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Family Futures is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. The organisation follows safer recruitment practices to protect children and adults at risk of harm and will require the successful applicant to undertake an enhanced DBS disclosure.

Family Futures is a menopause friendly employer.

Please contact us to request an application pack. The deadline for applications is Friday 1st August 2025 with interviews taking place on the 5th August. 2025.

Salary: £ Salary: £26,000 - £28,500 per annum

This is a full-time permanent position – 37.5 hours per week