Job Title: Programme Manager
Salary: £34,000 per annum, 35 hours per week
Length of Contract: 12 months, with the possibility of extension
Pension Payment: CommUNITY Barnet will make a pension contribution into a workplace pension scheme
Annual Leave: 28 days per annum, excluding bank holidays 
Location: Initially homeworking.  Once covid related restrictions are removed, the postholder will be expected to work in Wormholt & White City (Hammersmith & Fulham) for at least 3 days a week.

Big Local is an exciting opportunity for residents in 150 areas in the UK to use at least £1m of national lottery money over a 10-year period to make a lasting and measurable difference to their communities.

We are seeking to appoint a Programme Manager who will work independently and in partnership to oversee the delivery of W12Together’s community plan.  The ideal candidate will be inspired by enabling local communities to change their area, eager to help marginalised voices have a say in how their community is run, and be ready to communicate this enthusiasm and excitement to others.

As Programme Manager you will be W12Together’s lead worker, ensuring timely and effective implementation of a portfolio of projects, building strategic partnerships and the line management of the W12Together staff team.  Over the next months we are also seeking to bring in additional sources of funding to support our priority areas - Youth, Health and Wellbeing and Coming Together.

We are looking to appoint a confident self-starter with experience of project management, in
relevant community development work.  Knowledge and experience in fundraising is also essential as W12Together continues to grow and develop. 

W12Together is one of 150 Big Local resident-led Partnerships around England that is providing an opportunity for local residents to use the £1m that has been allocated to make a massive and lasting positive difference to their communities. They are a Partnership of local residents, bringing together all the local talent, ambitions, skills and energy from individuals, groups and organisation who want to make their area an even better place to live.

Big Local is being managed nationally by Local Trust, which is working with £200m from the Big Lottery Fund and a range of partners providing expert advice and support for residents. Find out more about W12Together on our website.

Working under the umbrella of CommUNITY Barnet, the Locally Trusted Organisation, we can offer you training as appropriate to support your own career development.

The job requires the flexibility to meet the requirements of weekend or evening work.

Applications from residents of the W12Together area and Hammersmith & Fulham are strongly encouraged.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates

The closing date for applications is 9am on Monday 24th May 2021 and interviews will be held week commencing the 31st May 2021.  To apply, please send your CV and covering letter clearly explaining how you meet the criteria set out in the Job Description.

ALUMNI RELATIONS MANAGER

Start date: June/July 2021

Post type: Full-time, permanent.

Hours: 37.5hrs per week, Monday to Friday Core hours to be worked within the range of 8am - 6pm

Salary: £28,000 - £33,000 per annum (depending on experience)

Lord Wandsworth College is looking for an Alumni Relations Manager (following a retirement) to join the Development Office team and work to help deliver our strategic objectives, expand our events programme, develop our publications and communications (including The Sternian magazine) and increase engagement from all target audiences, whilst creating an exceptional culture of customer care.

If you are the successful candidate, you will be expected to take the lead in delivering the College’s alumni relations programme, building on the excellent existing relationships with LWC’s former pupils, parents, staff and governors, via the Sternians’ Association, increasing engagement from all ages, whilst supporting the stewardship of current and potential donors.

This role will collaborate closely with the newly appointed Head of Futures, developing careers events and initiatives and a new mentoring programme for pupils and young Sternians.  The Alumni Relations Manager will also work with a wide variety of academic and support staff, including the administration teams and facilities departments, as well as external agencies e.g. designers, printers and fulfilment houses.

The successful candidate will…

• have a real passion for improvement and the drive and vision to deliver it
• be self-starting, forward-thinking and highly positive, with a 'can do, will do' mindset
• have the warmth, emotional intelligence, ready smile, sense of humour and interpersonal/ listening skills, to build trust and respect amongst alumni, parents, pupils and staff
• have a cooperative and engaging nature to work in a strong, ambitious, friendly team

Closing date: Friday 28th May 2021

Interview date: Week commencing 7th June 2021

The College is committed to safeguarding and promoting the welfare of young people. The successful applicant will be subject to a Disclosure and Barring Services (DBS) check and references. We are an equal opportunities employer. Lord Wandsworth College is a registered charity (Number: 1143359) providing outstanding caring education for boys and girls since 1912.

London – currently remote due to Covid 19

Do you have substantial CRM system experience gained in a supporter related environment where you used large data sets, plus a real desire to make a move into a management role at one of the UK’s leading charities? Then join Shelter as a Supporter CRM Manager and you could soon be playing a key role within our Data Management & Insight team.

About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team
Part of a thriving Income Generation Directorate, our Planning & Improvement department is the glue that binds together all income generation campaigns, appeals, activities and products. The team consists of three different areas: Planning & Project Management, Digital Fundraising and Data Management & Insight (DMI), which is where this particular role is based. The custodians of supporter data for its full life cycle, DMI deliver high quality supporter data and database management, administrative services and business insight to the department, as well as other teams across Shelter. This is your opportunity to join us and really make your mark.

About the role
We’ve just started using Dynamics 365, so now’s a great time to bring your CRM expertise to the table. Indeed, you’ll be integral to the future successful use of supporter data across the organisation using this new platform. Your main focus will be on the operational management of our CRM system and making sure that data ingested from a myriad of external sources sits correctly, is error free and can be easily used by staff. A vital role in embedding best practice ways of working around data management, your talents will enable us to achieve our ambitious goal of raising £90m a year by 2023. And, along the way, you’ll get all the coaching and mentoring you need from the Head of DMI, enabling you to further develop your already enviable skills and experience.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you
An expert in customer relational databases and their effective management to achieve business objectives, you have proven experience of structuring a database to meet the needs of client teams. You’re also a dab hand at using ETL tools and used to spotting data anomalies and used to tracking back to the source of the error. Cool, calm, logical and able to prioritise your own time, as well as that of a team, maintaining high standards of data quality comes naturally to you as does developing a schedule of importing. What’s more, you’re adept at managing and processing large numbers of transactions from a variety of data sources and know how to onboard new data sources with UAT & Data Quality Sign Off. Add in an exceptional level of detail, an analytical, solutions orientated  approach, a good understanding of relevant marketing and compliance legislation and a flair for communicating technical information to a non-technical audience, and it’s clear to see you’re just the person for the job.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Relationship Manager

Social Enterprise/Charity

£25,000 - £28,000

Remote Working (East Sussex location required)

12 month contract + view to extend

Our client is a new, not for profit organisation focused on enabling communities to support those who may be socially isolated in a safe and affordable way. Launching in early Summer 2021 and creating a blueprint in the East Sussex area, this is an exciting opportunity for a highly efficient individual to be part of an organisation that is creating a new solution to combat loneliness in the UK.

The opportunity of Relationship Manager is a hybrid and flexible one and involves both assisting the CEO with the launch of the project whilst managing the day-to-day operations of this small but ambitious enterprise.

Reporting directly to the CEO your role will be primarily to use your excellent organisational skills to provide operational support to the CEO. You’ll build and maintain relationships with all stakeholders; guiding them through the process; you’ll be responsible for the website, marketing & social media, support inductions and training and other ad hoc projects including administration and quality assurance.

Experience of working in a smaller start up & not for profit is preferred. You’ll have proven outstanding customer service, have undertaken a hybrid operational role in the past with emphasis on marketing tools, social media platforms, managing sales & tracking income and project management experience. You are commercially minded, relationship driven and possess emotional intelligence and integrity. You’ll have meticulous attention to detail and an impressive writing style. Ideally you will have some knowledge of ageing and dementia (lived or professional) and safeguarding.

You’ll be excited to join an entrepreneurial organisation passionate about transforming the Care Culture in the UK.

Closing date Sunday 16th May 2021

About Hart Square

We have been a leading provider of consulting services to the not-for-profit sector for over 10 years, working with professional membership organisations, charities, trade associations, the education and healthcare sectors. We deliver digital transformation projects to our clients, from strategic planning, requirements gathering, and business process reviews to technology partner selections, technology implementations and general consultancy and support. We are currently recruiting talented Consultants, Project Managers and Business Analysts to join our growing team!

Why work at Hart Square

At Hart Square, you’ll work in a supportive and dedicated team. We have fun and challenge ourselves. We never stand still and constantly push the limits of our knowledge, solving complex and fascinating problems. We want to do meaningful work for the not-for-profit sector and make a difference to our clients every day.

 We would love to hear from you if you:

• Understand CRM solutions and digital engagement tools, their benefit and business application
• Have project management and business analysis experience
• Have a passion for and experience in the not-for-profit sector
• Are not a techie, but are tech-savvy
• Have a reputation for delivering high quality projects
• Are a strategic thinker, but also love getting stuck into the detail
• Take pride in the quality of the work you produce
• Take responsibility and accountability for your own work
• Have exceptional organisation and time management skills
• Have an ability to juggle conflicting priorities and multiple projects at the same time
• Love a challenge and variety every day

In return, we offer you:

• The opportunity to work with some of the top CRM and digital technology providers in the sector
• The opportunity to work for the most prestigious not-for-profit organisations in the country
• A closely knit, supportive team of like minded professionals passionate about the non profit sector
• A working environment with an appreciation for your mental health and wellbeing
• Monthly team development day
• Monthly headspace day for personal learning and development
• A generous remuneration package
• A company pension scheme
• Professional growth through certification as well as personal development
• Mentoring from leading sector experts
• Learning opportunities across a variety of platforms and specialisms
• Time off between Christmas and New Year
• The opportunity to celebrate our success with cake and regular team socials
• Annual team award ceremony

A note about current ways of working 

During the Covid-19 pandemic we are working fully remotely from home. When circumstances allow, we expect to transition to a hybrid way of working from home as well as from our client offices once these start to reopen safely. We also have access to office facilities in central London.

Promoting equality and valuing diversity

Hart Square is committed to promoting equal opportunities in employment. Staff, and any job applicants, will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation

Please find out more about us and the role on our website.

Job Type: Full-time

Salary: £40,000.00 to £50,000.00 /year

About us:

It’s unacceptable that more than half of people diagnosed with pancreatic cancer die within 3 months. Survival rates have improved enormously for most cancers, yet for pancreatic cancer, this is not the case. And, with treatment and care affected by the pandemic, the situation has only got worse.

Pancreatic Cancer UK is a national charity dedicated to taking on this injustice using every possible means. We’re supporting people with pancreatic cancer now, campaigning, and funding vital research to transform the future.

About the role:

We are looking for a Senior Relationship Manager to join our Philanthropy & Partnerships (P&P) team, which sits in the Fundraising, Marketing, and Communications Directorate. This new role is all about outstanding relationship management. We are looking for someone who can inspire and manage our highly influential Development Fund Board (DFB) alongside a portfolio of relationships with high net worth individuals and ambassadors, creating standout experiences for those that support Pancreatic Cancer UK.

Our P&P team consists of six members of staff, and we are on track to raise £2m this year. We are a small team and we aim to work closely together to maximise our collective impact. The successful candidate will be an experienced relationship manager and will develop and embed a one-team approach to stewardship of high-value supporters. This role involves being the lead on developing our stewardship programme, creating tools and resources that support the whole P&P team in delivering exceptional relationship management. No day will be the same in this role. It requires a love of relationship management, strategic vision, and the ability to work hands-on to give our supporters a very special experience.

About you:

• You will have a track record and experience in developing and managing strong relationships with high-value supporters.
• You will have strong communication skills (verbal and written) with the ability to build relationships and rapport with others.
• Experience in working with fundraising committees and senior volunteers.
• Experience in designing and delivering special events, volunteer-led events, and/or engagement events.
• The ability to demonstrate respect, understanding, and sensitivity when communicating around pancreatic cancer.

Please see the job pack on our website for full details of the role.

Working with us:

We are an inclusive employer committed to developing a diverse workforce and are looking for people who can demonstrate dedication to our cause and values. We offer a supportive place to work with helpful and friendly staff who report a high level of job satisfaction. We are currently working remotely due to Covid-19 restrictions, but our main office is based in London on the river with views towards Westminster.

To apply for this role, please visit our website to view the job pack and complete section 1 and section 2 of the application form.

Other details about the role:

• Hours: Full-time, 35 hours per week, Monday to Friday, 9 am to 5 pm. Flexible working is available for this role (four days per week will also be considered). If part-time hours are agreed, please note the salary will be pro-rata.
• Location: London SE1 (temporarily remote working from home)
• Closing date and interviews: We are accepting applications and interviewing on a rolling basis (Interviews will take place remotely via a Zoom video call).

CRM Project Manager  (Remote)
A brand new position has arisen for an CRM Project Manager to play a major role in the delivery of CRM database for an entire charity based in North London although this position will be completley remote with the need for occasional travel. You will need to have strong knowledge in a CRM system ideally with a from a charity background, strong project management skills and an understanding of how to deliver new services into a business.

As the CRM Project Manager you will be expected to lead on the delivery from the procurement stage to roll out, work with a wide variery of senior stakeholders and really have a lasting impact on this fantastic charity. This is a great opportunity for an ambitious CRM Project Manager who has experience of working within the NFP sector to progress to progress their career at a very well known charity.

Skills required for the CRM Project Manager are:
- Strong knowledge of any CRM System
- Brilliant communication skills and ability to work with senior stakeholders
- Great project management skills
- knowledge on CRM delivery

CRM Project Manager / Salesforce / CRM / Programme Manager / Dynamics CRM

Rate: £60,000 - £70,000 per year
Location: Remote (United Kingdom)

Apply now for immediate consideration regarding this excellent opportunity! 
Understanding Recruitment is acting as an employment agency for this vacancy

• Salary: Circa £38,000 (Including London Weighting)
• Hours: 37.5 per week
• Contract: Permanent
• Location: London (with flexible home working)

Brook has been the UK’s leading charity supporting, educating and empowering young people from diverse communities to make informed decisions about their sexual health and wellbeing for 55 years. We believe in a society where young people are free to be themselves.

Our mission is to equip young people for life’s challenges. We know being a young person can be tough, and through our innovative clinical services, digital support, tailored counselling and inspiring relationships and sex education, young people are able to take charge of their sexual health and wellbeing.

About this position

This new position will be responsible for growing Brook’s income through developing and managing effective and successful corporate partnerships. This role has a national remit and you will work closely with colleagues across the organisation to support business growth and innovation.

You will be responsible for retaining Brook’s existing corporate partnerships through excellent relationship management and for identifying, engaging and securing new long term corporate partnerships.  You will be responsible for developing compelling proposals that are mutually beneficial for both Brook and the corporate partner, maximising Brook’s extensive reach to young people and our trusted and established brand.

About you

We are ideally seeking someone who has a track record in securing high value new corporate partnerships and who has excellent relationships management skills.  However, we also welcome applications from those with a positive, solution focused attitude and experience of developing and maintaining partnerships, promoting business development. You must have excellent written and verbal communication skills. You will have experience of working within the charity sector and have the ability to translate Brook’s work into compelling cases for support that result in additional income within a competitive funding environment.

You will have proven project management experience, be able to make decisions, work autonomously, meet challenging targets and work to tight deadlines.  You will be expected to represent the organisation externally and you will have excellent presentation and networking skills.

In return for your expertise, enterprise, initiative and drive, we can offer a truly supportive environment and genuinely interesting work for a charity that has a proud history and an exciting future.

Your application

To apply for this role, please submit your CV and a personal statement (no longer than two sides of A4 by midday on Wednesday 19th May 2021.

Your application should outline why you are a suitable candidate and your reasons for applying.

Interviews for this role will take place over Zoom or face to face in London week commencing 25th May 2021.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

About the role

Are you an inspiring data, analytics and marketing leader looking to make a transformational impact in your next role? Are you passionate about inspiring diverse teams to help them fulfil their potential? Can you engage and influence with energy and good humour? Are you driven to help the world's poorest and most marginalised communities? This is an opportunity to lead our CRM Transformation team in Christian Aid's Fundraising and Supporter Engagement (FSE) department to conclude the programme and hand over to the business.

This successful candidate will engage with all appropriate stakeholders, including CA Trustees and Directors, to ensure that the CRM Dynamics project delivers to the needs of business and that all agreed benefits are realised. This person will closely collaborate with the Digital team to help ensure our data capabilities clearly inform and enable our digital transformation journey. As a leader within the CRM Project Steering Group, the postholder will work with colleagues and expert agencies to define the CRM strategy, lead the programme, manage the CRM team, collaborate with colleagues, and communicate to all stakeholders.

The CRM Product Lead reports into the FSE Department and will also lead conversations across the organisation and have overall leadership of the programme team including budgetary responsibility.

About you

You are a team player with strong data, analytics and marketing skills and know how to use those to deliver outstanding supporter engagement to drive income. You'll have bags of enthusiasm, initiative, and excellent problem solving and collaboration skills. You exhibit a strong desire to learn and share knowledge with colleagues and are willing to adapt your approach to different team members.

You're great at motivating others and have an infectious enthusiasm for CRM and FSE strategy. You will be asked to lead broader discussions on how we use data, analytics and insight to drive forward Christian Aid's income generation and brand strategies, identifying opportunities and collaborating with colleagues to prioritise and deliver, particularly in the digital space.

You will have demonstrable CRM product ownership and above in an agency or client-side environment.

Further information

This role requires applicants to have the right to work in the country where this position is based.

All successful candidates will require either a Basic or Enhanced Disclosure Barring Service certificate (DBS) as part of your clearance for commencing your role with us. Information will be forwarded to you by the HR team with your offer.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

Christian Aid is committed to providing a safe and trusted environment for every person connected to the work we do; and to preventing any type of unwanted behaviour including sexual harassment and exploitation, abuse, and financial misconduct. Any candidate offered a job with Christian Aid is expected to share and demonstrate our values and adhere to Christian Aid's Safeguarding policy and sign Christian Aid's Code of Conduct.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Competency questions (if required)

As part of your application you will be asked to demonstrate your suitability by giving answers to the following questions:

-Tell us about your approach to leadership

-Talk us through your Data and CRM skills and how you use them to deliver tangible business benefits, particularly around supporter engagement and income generation.

We are looking for a driven, resourceful Fundraising and Strategic Relationships Manager to join The Climate Coalition at an exciting period in our journey to a cleaner, greener world that works for everyone.

ABOUT THE CLIMATE COALITION

The Climate Coalition is the UK’s biggest group of people dedicated to action on climate change with a combined supporter base of more than 22 million people. We encompass over 100 organisations spanning nature, environment, international development, faith, community and women’s groups – including the National Trust, WWF, Women’s Institute, RSPB and Islamic Relief.

We bring people from all walks of life together to use their voices to ask decision-makers to take urgent action to tackle climate change and protect what we love from its worst impacts. The Climate Coalition is coordinated by a small central secretariat team, with support from its members. 

ABOUT THIS YEAR

You will be joining The Climate Coalition at an exciting time. In November the UK is hosting the UN Climate Conference - COP 26 - in Glasgow. This is an opportunity to lead the world into a cleaner, greener future that works for everyone. However first we need to ensure that the UK government is taking decisive action to slash our carbon emissions and get on track to net zero as soon as possible. We have big plans to bring people together to use their voices to show that they are stepping up to protect what they love - and they expect politicians to step up too.

ABOUT THE ROLE
Purpose of role

Help The Climate Coalition achieve great things by securing transformational sources of funding whilst ensuring that existing sources of funding are maintained. 

Key responsibilities

• Developing case for support and applying to funders 
• Reporting back to donors 
• Identifying and approaching new funders within the sector (e.g. trusts and foundations)
• Develop and pursue innovative funding opportunities, in consultation with coalition members and external advisers as necessary
• Relationship management with short and long term funders 
• Leading on engaging coalition fundraisers to develop diverse funding opportunities and maintain good relationships within the sector, with support from Campaigns Director.
• Leading on designing and delivering fundraising events

Person specification 

• Experience and interest in creative thinking to develop longer-term transformational sources of funds
• Confident and professional manner – brilliant at relationship management and networking, the ability to work in partnership with people at all levels
• Ability to pitch and present to generate fundraising income 
• Excellent track record in achieving and exceeding fundraising targets, including funding from diverse sources
• Excellent writing skills and proven ability to develop a compelling case for support, with strong attention to detail 
• Understanding of what drives funders and of the fundraising environment 
• Ability to organise, prioritise and schedule work within an agreed set of priorities or work programme
• Able to demonstrate a strong commitment to the objectives and values of The Climate Coalition
• Experience of using software to manage fundraising approaches
• Self–starter: highly organised with an ability to work systematically to targets and deadlines and able to work under pressure

Start date: ASAP
Based in: London, currently remote working

I am looking for a Senior Relationship Manager - Philanthropy & Partnerships to join a national health charity.

This exciting role is all about outstanding relationship management. This charity are looking for someone who can inspire and manage their highly influential fundraising board alongside a portfolio of relationships with high net worth individuals and ambassadors.

This role will also develop the stewardship programme, supporting colleagues to ensure they have the tools and resources to deliver exceptional relationship management.

The successful candidate will need:

• You will need a proven track record and experience of developing and managing strong relationships with high value supporters.
• Experience of working with fundraising committees and senior volunteers.
• Experience of designing and delivering special events, volunteer-led events and or special events.
• And above all, outstanding communication skills with the ability to influence and negotiate.

Closing Date: asap

Salary: c£42,000-£44,000

If you would like to have an informal discussion, please call Lucy on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

Do you have experience designing customer journeys within integrated CRM systems? Join us to ensure no family faces cancer alone.

About the role:

This role is responsible for mapping, developing and implementing supporter journeys to maximise experience and long-term engagement with fundraising supporters. During this fixed term contract CLIC Sargent is implementing a new CRM, the new system provides transformational opportunities for how we deliver communications. The primary purpose of this role will be to lead on designing, implementing and supporting the delivery of stewardship programmes and supporter journeys in the new CRM.

Who we're looking for:

You'll have experience of designing and implementing supporter journeys in intergrated CRMs and a proven track record in end-to-end project and programme management. You'll need to have strong strategic and planning skills and the ability to engage and coach people in big picture thinking.

Who we are:

CLIC Sargent is the UK’s leading cancer charity for children and young people, and their families, and provides them with clinical, practical, emotional and financial support. You can be a part of helping them cope with cancer and get the most out of life.

What we offer:

We offer a great reward package, which includes generous annual leave entitlement, pension scheme and season ticket loan.

Cancer doesn’t discriminate and neither does CLIC Sargent. We know that opportunities for too many people remain a condition of their race, class, sex, disability, sexual orientation – or a combination. This isn’t okay. We don’t just accept difference – we value it, celebrate it, nurture it and we thrive off of it. We positively welcome your application irrespective of your background.

CLIC Sargent is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Location: Bristol or London Office
Contract Type: Temporary
Contract Length: 10 months
Hours per week: 35
Salary: £34,782 - £37,934 (Outside London) ; £36,674 - £40,036 (London)

Closing Date: 19May 2021
Interview Date: 24 May 2021

You may have experience of the following: CRM Developer, CRM Administrator, CRM Configuration Executive, CRM Implementation, Database Developer, DBA, Database Administrator, Implementations Manager, Systems Manager, CRM Systems Manager, Charity, Charities, NFP, Not For Profit, etc.

Ref: 98893

SUMMARY

Made In Hackney opened its doors in 2012 as the UK’s first fully vegan community cookery school.  We became an independent charity in 2018 and collaborate with communities to showcase and develop skills, knowledge and inspiration to grow, cook and eat more plants.

In March 2020 we paused our usual programme to launch a Covid19 response of online classes, telephone support for those not online, and an emergency direct to door community meal service. At the peak of the crisis we provided 500 meals a day across Hackney direct to households who needed support. Today we continue to provide meals and hope to be able to do so for as long as there is need. We aim to incorporate training and jobs for local young people into the community meal service.

We are seeking a highly motivated and strategically minded individual to become our next Operations Manager. You will have experience of working in a senior role in the areas of operations, hr and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies.

You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate in the most effective way. You will not shy away from problem solving operational challenges and thrive in supporting the core team to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.

The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing  services.

Operations Manager Spec

• Hours:             4 days/week
• Contract: 12 months (with intention to extend dependent on funding)
• Location: Partly home based and partly at the new MIH venue 'Liberty Hall', Clapton Commons, E5
• Salary: £24,000/annum pro rata 4 days/week (FTE £30,000/annum)
• Holiday20 days (plus bank holidays – see below for more details)

Responsibilities include:

HR & Training

• Overseeing staff recruitment procedures, including supporting application, interview and induction procedures with a focus on being a fully inclusive employer;
• Issuing and renewing staff contracts;
• Keeping abreast of latest guidance in employment law and HR legislation;
• Overseeing training requirements, bookings and purchase of licences, and supporting core team to keep an oversight of when training is required  eg. Food Safety in Catering, Emergency First Aid, Safeguarding, Gender, Diversity and Inclusion, Anti-Racism;
• Reviewing, updating and creating risk assessments and organisational policies on a regular basis to incorporate latest government guidance and legislation (eg. Health & Safety, Safeguarding) and ensuring they’re reviewed by the Board on a regular basis;
• Ensuring staff DBS checks are updated and supporting core team to keep an overview of outstanding checks needed in their project teams;
• Safeguarding Lead – conducting regular reviews of child & young persons and adult safeguarding policy and procedures, overseeing staff and volunteer safeguarding training and completing regular refresher training to comply with best practice;
• Data Protection Lead - ensuring Data Protection Policy is updated and adhered to by everyone in the organisation, regularly updating and responding to any data breaches;
• Overseeing organisational structure reviews and ensuring a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;
• Leading on implementing staff wellbeing initiatives eg. socials, team building days etc;
• Coordinate regular team meetings and arrange meeting venues where necessary, to ensure effective communication and mutual support.

Salesforce Admin

To be the main point of contact for training needs and technical support to the core team of 9 staff, and to develop the salesforce platform (Non Profit Success Pack) to improve organisational efficiency, relationship management and income generation. Intensive training will be provided to support this role.

• Act as the system administrator for a team of 9 users
• Manage admin functions including assigning new users, creating reports and dashboards, surveys, application forms, system health checks etc
• Onboarding and training new users;
• Creating training resources, and grow level of expertise among the core team;
• Implement custom features when new work streams/programmes get set up and as organisational needs grow;
• Oversee support contract with Economic Change (salesforce technical support and training provider).

 Governance

 Lead support to Board of Trustees for housekeeping issues such as assisting Chair with trustee meeting agendas, setting meeting dates and reminders, reviewing minutes, keeping Charity Commission website updated, and assisting with trustee recruitment, induction and training, and board reviews etc;

Venue Management

MIH has a part time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Operations Manager will oversee them and support on key areas of venue management in the following ways:

• Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly, (eg. internet, energy provider, refuse collection) and represent MIH in oversight committee meetings as necessary;
• Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested in a timely manner;
• Ensure venue meets latest Covid Health & Safety requirements, Fire Safety Standards and is fully accessible;
• Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;

 Monitoring and Evaluation

• Creating online surveys for each newly funded programme according to their unique reporting requirements;
• Creating welfare surveys for the community meal service;
• App Integration – using apps such as Mailchimp 123 Form Builder (a survey software) and integrating with salesforce;
• Creating reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report.

Finance

• Organise quarterly budget meetings between core delivery team and Finance Director to go through budget and expenditure;
• Ensure finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.

PERSON SPECIFICATION

• Experience in a similar Operations role;
• Experience in HR Policies and Procedures;
• Confident and tech savvy in using and training others in a CRM system;
• Confident with numbers, data and financial planning;
• Experience of managing multiple and simultaneous programme areas;
• Ability to take initiative, problem solve, and think creatively;
• Experience in delivering training (either one to one and/or in a group);
• Capacity to motivate others;
• Strong communication and interpersonal skills and the ability to deal with, and have empathy for, a diverse range of people;
• Enthusiasm, energy and a positive attitude;

BENEFITS

• Flexible working arrangement with allowance for working from home
• Training provided in Salesforce CRM, Safeguarding Adults at Risk and Children, Emergency First Aid, Food Safety etc
• Employers Assisted Programme (EAP) which includes counselling and physio
• Staff Wellbeing and Social activities throughout the year
• A discretionary summer holiday allowance that is additonal to the annual leave allowance – See MIH Annual Leave Policy for full details
• Pension Scheme
• Staff discount of 15% in Food For All Shop

Equal Opportunity

We have a strong commitment to promote diversity, equality and equal opportunities. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other.

Deadline:  5pm Monday 17th May 2021

Interviews: Monday 24th May 2021

Post commences: As soon as possible after appointment. (Latest by 1st July 2021)

Clinks is looking for a Fundraising Manager to join its growing team. Can you lead income generation from a variety of sources including: statutory funds, trust and foundations, corporate and self-generated income.

Clinks actively and passionately supports, represents and advocates for the voluntary sector in criminal justice, enabling them to provide the best possible opportunities for individuals and their families. Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives. Our organisation seeks to represent a fully diverse, inclusive  and cultural dynamic both internally and externally.

The Fundraising manager is responsible for the governance of existing income and generating new income strands to ensure that Clinks has the funding that it needs to deliver on its strategy whilst measuring and understanding the fundamental impact of the charity. The fundraising manager will lead on the delivery of our income generation strategy, secure grant fundraising from statutory and charitable sources and develop and manage corporate partnerships.  They will incorporate new developments and trends to ensure Clinks has diverse and robust income streams. They also ensure that Clinks understands the impact of its work from both an internal and external perspective.

The role delivers on Clinks’ 5th strategic objective – “Clinks being effective, efficient and professional in its work and operations. Ensuring we have the systems, resources and processes to achieve maximum impact”.

Clinks is an equal opportunities employer and individuals with direct experience of the criminal justice system and/or with protected characteristics are actively encouraged to apply. This post is covered by the Rehabilitation of Offenders Act 1974, there is no requirement to disclose any convictions.