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Top job
Age UK Lambeth, Brixton Hill (Hybrid)
£25,207 per year
Join our team supporting Lambeth residents on our busy, in-demand phone triage service for Lambeth Adult Social Care.
Posted today Apply Now
Top job
All People All Places, Edmonton (On-site)
£35,000 - £38,000 per year
An exciting opportunity to join an expanding small team and develop our community fundraising. This is a hands on and strategic role.
Posted 5 days ago
Top job
RISE - Reimagining Industry to Support Equality, Remote
£50,000 - £100,000 per year
RISE is looking for an experienced MEL Consultant to lead the implementation of our MEL framework.
Posted 1 day ago Apply Now
Closing in 3 days
RNIB, Remote
Up to £36348 per annum + 26 days holiday per year + bank hols
Posted 1 week ago
Connection Support, High Wycombe (Hybrid)
£42,322 - £44,558 per year (pro rata for part- time)
Posted today Apply Now
Harris Hill Charity Recruitment Specialists, London (On-site)
£40k - 50k per year
Posted today Apply Now
British Paralympic Association, London (Hybrid)
£35,000 - £45,000 per year
Posted 4 days ago
Closing in 2 days
Motability Foundation, Harlow, Essex (Hybrid)
£51,000 - £56,000 per year
Posted 3 weeks ago
Page 18 of 48
Brixton Hill, Greater London (Hybrid)
£25,207 per year
Full-time
Permanent

Using Anonymous Recruitment

This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.

Job description

Age UK Lambeth’s vision is to work closely with residents, closely to where they live, remain relevant and to respond locally to rising needs. We want to ensure that we are easy to access, working with local communities and providing the best support we can. The MYcommunity Gateway Team provides support across Age UK Lambeth’s three Neighbourhoods: North, South and Central. 

Age UK Lambeth and the MYcommunity Gateway team have partnered with Lambeth Adult Social Care in response to the redesign of their Initial Contact Service. Age UK Lambeth provides a busy, in-demand helpline to all new callers to Lambeth Adult Social Care. The helpline provides a triage service, dealing with enquiries, providing individuals the opportunity to discuss their issues and be provided with advice, information and guidance and potentially signposted to a range of services to provide them with support. Where appropriate, referrals are made to ASC for an assessment. 

Call operation times will be Monday – Friday 9am to 5pm, excluding bank holidays.

The service works closely with Lambeth Adult Social Care and we have a base working alongside them at the Civic Centre in Brixton. Staff work hybridly, with the opportunity to work from home at least two days per week.

What you’ll be doing?

  1. The Helpline Worker will answer Lambeth Adult Social Care’s telephone line where the caller has selected a new caller to the service. 

  2. Answer a range of queries and offer reassurance to all callers.

  3. Refer clients to Adult Social Care for an assessment where appropriate.

  4. Refer clients into external and partner services to provide support and refer clients to other Age UK Lambeth services.

What you’ll benefit from

  • Flexibility - this is a full-time role Brixton based - close to good transport and vibrant town centre

  • Generous pension provision - 7% employer contribution

  • 26 days holiday a year rising to 31 days after 5 years

  • A great staff team 

Application resources
Application Instructions

Using Quick Apply please upload your CV, a brief cover letter and answer the 4 questions (in no more than 250 words per question).

Posted by
Age UK Lambeth View profile Organisation type Registered Charity Company size 51 - 100
IMG_1746.JPG
Posted on: 13 May 2025
Closing date: 27 May 2025 at 17:00
Tags: Administration, Advice / Information

The client requests no contact from agencies or media sales.