Relationship manager jobs

Our Generalist Advice Supervisors provide excellent on-the-day generalist advice supervision across our services.

You could supervise advice already, or be an experienced adviser looking for their next move. This role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people along with them. You'll maintain a consistently high quality of advice and helping clients by providing support, guidance and feedback on a day-to-day basis by:

• actively supporting the quality of generalist advice and pathfinding (triage) by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, that research and campaigns issues are identified and outcomes are recorded 
• actively supporting each team member to develop their skills and competences, by guiding, demonstrating, encouraging, suggesting, coaching, giving timely & constructive feedback and challenging appropriately 
• adapting the level of support to individual competence and taking account of the whole team’s needs.
• managing the practicalities of advice sessions by overseeing and managing all practical issues relating to the session

PRINCIPAL TASKS AND RESPONSIBILITIES 

Supervision 

• Ensure that all advice given under your supervision conforms to Citizens Advice quality standards and with our systems and procedures. 

• Supervise advice teams in our main office, at outreach locations and on remote services (e.g. Adviceline) to ensure smooth running of services and client journeys. 

• Manage drop-in sessions at our main office and at external locations 

• Identify general training and support needs in paid and voluntary staff under your supervision and feed back into the organisation’s learning and development plan. 

• Provide timely feedback to paid and voluntary trainee advisers by observing client interviews and reviewing follow-up work 

Quality assurance and training 

• Working as part of our case review team, conduct case reviews to set rectification action for both paid and voluntary staff to ensure Citizens Advice quality standards are met. 

• Keep up to date with legislation, case law, policies and procedures, and disseminate updates to paid and voluntary staff through our communications channels. 

Research, campaigns and partnership building 

• Take part in the organisation’s responses to local research and campaign issues by supporting paid and voluntary staff to collect case studies and statistical data. 

• Contribute to developing partnerships with other organisations to support our advice work. 

Other duties and responsibilities 

• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of our service. 

• Be alert to funding opportunities and contribute to funding bids and proposals. 

• Demonstrate commitment to the aims and policies of the Citizens Advice service. 

• Abide by the health and safety guidelines and share responsibility for own safety and that of colleagues. 

PERSON SPECIFICATION 

Essential 

• Ability to commit to and work within, the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Kensington and Chelsea. 

• If not currently a supervisor, a minimum of two years’ experience and demonstrable ability of delivering good quality generalist advice.

• Experience of delivering advice across different channels (telephone, in-person, etc.).

• Understanding of the complex needs of our clients, the ability to empathise, and to deliver advice in a way that meets the client's needs 

• Ability to prioritise own work, meet deadlines and manage a variety of duties. 

• Good interpersonal and communication skills, verbally and in writing.

• Proven ability to build relationships with clients, volunteers, staff and partners. 

• Experience of working with, managing and developing volunteers. 

Desirable 

• Familiarity with Citizens Advice’s policies, procedures and systems. 

• Experience of formally or informally supervising, mentoring and/or guiding colleagues. 

• Experience in giving debt advice 

Are you passionate about supporting young women and girls? Do you have experience working with people with learning disabilities and autism? Respond is looking for a Young Women’s Advocate (YWA) to join our trauma-informed team.  

About Us  

Respond is a specialist organisation dedicated to supporting people with learning disabilities and autism who have experienced abuse, trauma, and complex life challenges. We provide psychotherapy, advocacy, and specialist interventions for survivors of domestic and sexual violence.  

About the Role  

As a YWA at Respond, you will provide high-quality, trauma-informed advocacy for young women and girls age 14-25, with complex needs experiencing multiple disadvantages. 

Ensuring their safety and empowering them to rebuild their lives by advocating for young women and girls to be represented and that their choices and needs are kept central in all activities and decisions.

You will conduct risk assessments (DASH) and work closely with agencies. Your role includes supporting young women and girls in building self-protective skills and resilience, such as self-esteem, confidence, and safety planning. You will also design sessions that help identify healthy and unhealthy relationships, working with social services, police, schools, and housing authorities. You will also play a key role in raising awareness and improving support for neurodivergent survivors.  

Why Join Us?  

Be part of a specialist, trauma-informed team making a real difference.  
Receive ongoing training and professional development.  
Work in a supportive and collaborative environment.  
Hybrid/flexible working options available.  

How to Apply  
If you’re ready to make a difference, we’d love to hear from you! Send your CV and a cover letter outlining how you meet the criteria.

Join us in creating a safer, more inclusive world for young women and girls.   

Travel: Occasional travel within London and UK venues
 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

The UK Advocacy team focuses on creating lasting change for people with arthritis.We identify the policy changes that are needed, and influence decision-makers with engaging public affairs tactics and by campaigning alongside people with arthritis. 

This role will support our public affairs work targeted at Westminster to make real change happen. This is a fantastic opportunity to work with the team to increase our profile and raise our key policy areas with decision-makers and drive forward the goal of putting the needs of people with arthritis on the political agenda. 

About the role

In this exciting role, you will be a critical member of our influencing team, helping to bring the voice of people living with arthritis right into the heart of Westminster. Working with the Public Affairs team, you will help to deliver the charity’s public affairs activities, building a strong profile with decision-makers to ensure our messages and policy priorities are front and centre of their thoughts.

You will support the delivery of exciting and engaging influencing strategies, working with colleagues to combine policy, public affairs, campaigning, media and social media in order to influence policy change.  You will also play a key role in organising and delivering the charity’s activities at Parliamentary events and political party conferences.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Strong communicator to help build external relationships with politicians, civil servants and other decision-makers, coupled with good understanding of the Westminster Parliamentary process, UK Government and the wider influencing environment to produce engaging materials and organise events.
• Excellent organisational skills are essential, to deliver a programme of events, politician visits and other activities in Westminster and across the devolved nations.
• Excellent attention to detail, and ability to adapt written and verbal communication styles for different audiences.
• Ability to work with colleagues to develop external briefings, internal briefings and engaging materials for Parliamentarians and policy-makers, with the ability to synthesize often complex policy information.
• Proven ability of monitoring and analysis of the external policy, political and Parliamentary landscape across the UK nations, alerting breaking news and important developments.
• A flexible approach.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

You must be based, and hold the right to work, in the UK to apply for this position.

Application deadline and shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. 

Interview

Interviews expected during the week commencing 08 September 2025.

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

Join the Air Cadet Charity – Be the Heart of Our Operations!

Are you a highly organised and proactive administrator who thrives in a varied role? Do you want to be an essential part of a charity dedicated to empowering young people across the UK? The Air Cadet Charity is looking for a versatile Administrator to join our dedicated team.

About Us:

The Air Cadet Charity is the principal charity supporting the Royal Air Force Air Cadets. We provide vital grants for activities, equipment, and opportunities, helping young people develop skills, confidence, and reach their potential through aviation, adventure, and community engagement. From adventure training to simulators and training equipment, we ensure the RAF Air Cadets organisation continues to thrive and inspire.

The Role:

This is a pivotal role, offering broad administrative support to our small, dynamic team. You'll be the go-to person for a range of essential functions, from a broad range of administrative tasks and supporting our board to handling general enquiries and providing comprehensive administrative assistance. Your efficiency and attention to detail will be key to helping us deliver our mission effectively.

You'll be responsible for:

• Finance Administration: Processing invoices and expenses.
• Secretary to the Board: Arranging board and committee meetings, helping to prepare and distributing agendas and papers, taking accurate minutes, and following up on action points.
• Diary Management: Efficiently managing the diaries for key team member and trustees, scheduling meetings, and coordinating appointments.
• General Enquiries: Acting as the first point of contact for the charity, handling phone calls and emails, and directing enquiries appropriately.
• Team Administrative Support: Providing comprehensive administrative support to the wider team to ensure smooth operations.

What we're looking for:

• Proven experience in a diverse administrative role, ideally within a charity or small office environment.
• Excellent organisational and time management skills, with the ability to prioritise tasks and manage multiple deadlines effectively.
• Strong administration skills and a meticulous eye for detail.
• Demonstrable experience as a secretary for a board or committee, including minute-taking.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CRM systems.
• Exceptional communication skills, both written and verbal, with a professional and friendly approach.
• A proactive, adaptable, and self-motivated approach.
• A genuine interest in supporting young people and the mission of the Air Cadet Charity.

Why join the Air Cadet Charity?

• Be part of a small, impactful team directly contributing to the development of young people across the UK.
• Enjoy a varied and engaging role where no two days are the same.
• Benefit from a supportive and collaborative work environment.
• 26 days annual leave + bank holidays
• Employee life assurance scheme

Salary: £26,000 per annum, pro rata

Location: Remote/Hybrid with occasional travel to events/meetings around the UK and to the Sleaford, Lincs office as required.

Hours: Part-time (5 morning/afternoons per week – 18.75 hours – some flexibility is required to accommodate meetings).

 

Ready to be the backbone of our charity?

To apply, please submit your CV and a covering letter (maximum 2 pages) outlining your relevant experience and why you're interested in this varied role by 9am on 8th September 2025.

Join us in our mission to support the RAF Air Cadets!

The Air Cadet Charity is an equal opportunities employer and committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be subject to a satisfactory DBS check.

About us

We’re Breast Cancer Now, the research and support charity. However you’re experiencing breast cancer, we’re here.

We fund life-saving research, campaign for change and provide information and support to anyone affected by breast cancer.

Why? Because our vision is that by 2050, everyone diagnosed with breast cancer will live, and be supported to live well. But to make that vision a reality, we need to act now. 

About the role

Your writing skills could help create a future where everyone diagnosed with breast cancer lives and is supported to live well.

We’re looking for a copywriter to join our busy, dynamic and creative team. As part of our in-house copy studio, you’ll craft copy, communications and key messages – covering everything from fundraising and campaigning to support and research.

You’ll be a champion of our tone of voice and house style, supporting colleagues to apply our brand to their copy and making their words the best they can be.

You’ll also use your skills and experience to adapt messages for different audiences, and make sure the diverse experiences and needs of people affected by breast cancer are always at the heart of our communications.

If you’re a creative, thoughtful copywriter or communications professional looking for your next step in an ambitious, forward-thinking charity, we’d love to meet you.

About you

Ideally you:

·Will be a copywriter (or in a role focused on writing) who puts the audience at the heart of every piece of writing

·Are self-motivated, organised and comfortable working on several briefs at once

·Enjoy looking for new ways to approach long-standing campaigns and projects, and engaging ways to present complex        information

·  Are a creative thinker, with a portfolio of work that shows your ability to write, edit and adapt copy for different  channels        and audiences 

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Please provide a writing copy which shows an example of what you have worked on in a similar role. This will be assessed as part of the application process.

If you’ve any immediate questions, please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date

Tuesday 26th August 2025 09:00 am

Interview date

4th and 5th September 2025

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

We are looking for a Human Resources Assistant to join our HR team. This role is a key part of this team, providing valuable support to the organisation and helping to ensure the smooth running of all our HR processes.
 
About the role:
 
As our HR Assistant, you will support the work of the Head of HR and HR & Office Manager. You will provide support in all aspects of the work of the department, including recruitment, onboarding and induction, and the updating of our HR records. You will also have a co-ordinating role in the organisation of international travel. You will need to have some previous experience of working in an HR department, though training will also be given to support this experience.
 
Your primary focus will be related to staff based in the UK, but as an HR team we also provide some support to our non-UK based teams, including our Advocacy and International Programmes teams. There are currently two UK office locations, HHC’s main office at Wilton near Salisbury, and a second smaller base in London.
 
About you:
 
To be successful as our HR Assistant, you will have a positive, can-do approach, good organisational skills, and a strong attention to detail. You will also have high quality administrative skills and the ability to develop great working relationships with others.
 
About Hope and Homes for Children:
 
Orphanages don’t protect children, they harm them. Put simply: the last thing an orphanage can provide is the first thing a child needs - someone to love them.
 
Science shows what we all know, that the bond between a child and their family is vital for their development. Decades of evidence proves that orphanages harm children, subjecting them to high levels of abuse, as well as extreme neglect.
 
Children always belong in families. They need protection, encouragement, play, laughter and love. They need somewhere to call home and someone to love them. You can help us make this a reality for children.
 
Contract type: Permanent
 
Salary: £25,000 to £27,000 per annum, pro-rata dependent on experience.
 
Location: HHC’s main office in Salisbury, wherever located (currently at The Guild, Wilton, Salisbury, SP2 0RS), with flexibility and home working options for part of the week.
 
Hours: 22.5 hours per week, with flexibility around when the hours are worked, as we have generous flexible and home working practices.
 
Closing date: The final date for applications is 22 August 2025. However, we may close the vacancy early if we receive strong applications. So, don’t delay, please get in touch if you have the right skills, experience and passion for our cause.
 
To apply, please upload your CV and a covering letter indicating why you're interested in joining us and (reflecting on the role profile) why you believe your skills and experience make you suitable for the role.
Other information: This post requires the successful candidate to have, or be able to obtain, the right to work in the UK and may be subject to a DBS check.
 
We actively encourage equality and diversity as we believe it brings us closer to our mission of eliminating orphanages. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment.
 
You may also have experience in the following roles: HR Coordinator, Human Resources Coordinator, HR Administrator, People Assistant, HR Support Officer, Personnel Assistant, Recruitment Assistant, HR Generalist, People Coordinator, Talent Acquisition Assistant, etc.
 
REF-222 990

Harris Hill is delighted to be working with an internationally respected organisation at the intersection of social good and corporate responsibility, to recruit an ambitious Sales and Account Executive.

Salary: £28,000 – £32,000 per annum (+commission to make it up to a possible £40k)
Location: Central London (4 days per week in office)
Contract: Permanent

This is a fantastic entry point into partnership management, offering the chance to work with major global companies on initiatives that support leadership, diversity and sustainability. You’ll be part of a progressive, international team helping to deliver a high-profile global event.

What you’ll be doing:

• Supporting the partnerships team in managing relationships with global brands.
• Acting as a first point of contact for client queries and providing excellent support.
• Helping to deliver partnership commitments and maintain accurate records.
• Assisting with reports, proposals and event preparation.
• Collaborating across teams to ensure smooth delivery of client projects.

What you’ll need to succeed:

• Some experience in account management, sales, customer service, or partnerships (charity or corporate).
• Strong communication skills and confidence engaging with stakeholders.
• Commercial awareness and enthusiasm to learn about business–charity collaboration.
• A proactive, organised and detail-focused approach.
• Fluency in English (additional languages desirable).
• Right to work in the UK and ability to attend a central London office four days per week.

Why you’ll love it:

• Work with a smart, international team passionate about social impact.
• Flexible Fridays — a four-day working week for much of the year.
• Two-week Christmas closure.
• Central London office with social perks and regular team celebrations.
• Hands-on experience supporting global partnerships and large-scale events.

To apply, please submit your CV and a short covering statement outlining your interest in the role and your relevant experience by Wednesday 27^th August

For a full job description and details on how to apply, please contact Hannah at Harris Hill on 

Please note, due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Funding Officer – Thematic and missions focused aligned to It starts with Community

We’re looking for four Funding Officers to support a range of initiatives across England. These are 12-month fixed term contracts.

This is a great opportunity to take a mission-driven approach to funding while working flexibly across different programmes and priorities.We’re looking for people who are collaborative, adaptable, and passionate about putting communities first.

As outlined in our It Starts with Community strategy and the England story, we are committed to placing community agency, power, and control at the heart of our England funding portfolio. We aim to stand alongside communities supporting them as they tackle challenges and fulfil their potential.

We strongly encourage applications from individuals with lived or working experience within underrepresented communities. One of the initiatives to be supported, addressing health inequity, requires a good understanding of equity-based practice, community engagement, and the lived realities of historically excluded populations.  

Role Purpose 

You will be expected to be open to work in different initiatives across our England portfolio.As a funding officer you will assess applications for funding and manage grants using best practice, thematic expertise, and the experience of customers and stakeholders to improve our grant making and inform our decision making. You will also ensure that both grant management and assessment play an effective part in contributing to the Fund’s knowledge and learning as a grant maker.

Key Responsibilities 

• To review and assess funding applications.
• Provide clear, constructive feedback to applicants. 
• Engage with applicants and stakeholders.
• Maintain accurate records and contribute to reporting and learning. 
• Support due diligence and fair risk assessments. 
• Contribute to the continuous improvement of our funding processes.

Location: Hybrid: we have a hybrid approach to working. Work pattern and location will be agreed with the successful candidate. Our England offices are Birmingham, Exeter, Leeds, London, Manchester and Newcastle

Contract Type: Four 12 Months Fixed Term (open to secondment subject to agreement).

Interview Date: 11th September - virtual

On application, please align your supporting statement to the criteria below

Essential Criteria 

• Experience in grant making, community development, and/or public health.
• A strong commitment to equity and inclusion.
• Relational skills: an ability to nurture, develop and promote effective relationships and communication with colleagues, community. organisations and partners.
• Good analytical, written and verbal communication skills.
• Organisational skills: an ability to use your initiative and manage your own workload, dealing with competing priorities and deadlines.
• Demonstrable sound IT skills, in particular Microsoft Office products and the ability to learn detailed processes quickly and accurate.

Desirable Criteria  

• A good understanding of equity-based practice, community engagement, and the lived realities of historically excluded populations.
• Knowledge of health systems or the social determinants of health. 

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Support, Time and Recovery Worker
Reference Number: 288
Salary scale: £23,800 – £24,500 per annum depending on skills and experience inclusive of Outer London Weighting (OLW)
Reports to: Senior Bounce Back Worker
Contract length: 18 Months
No. of hours: 30 Hours per week (Over a 7 day rota, 11am – 8pm)
Main base/s: Mental Health Urgent Care Centre(MHUCC), Lister Hospital, Stevenage

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver support in the Mental Health Urgent Care Centre (MHUCC) at Lister Hospital.

The MHUCC provides a dedicated space and service for rapid mental health assessment, intervention, and referral, thereby enhancing the quality of care and optimising use of systemwide resources. It provides 24-hour access to specialist mental health assessment aimed at supporting service users to access the least restrictive care and treatment options. It creates a systemwide response to acute mental health crisis that enables people’s needs to be met with the right care at the right time.

About the Role:

The Support, Time and Recovery (STAR) Worker will be based at the Mental Health Urgent Care Centre at Lister Hospital, promoting joint working and creating a seamless pathway into community support for clients recovering from mental ill health.

The STAR workers will work closely with individuals in a mental health crisis currently in the MHUCC, by using a person-centred approach to ensure that everyone is supported with dignity and respect.

You will have a key role with safe and supportive observations and attending to the service users on the unit. You will provide support for carers and liaise with the wider services to support smooth and timely discharge of service users back to the community.

Key Responsibilities

• To provide a consistent presence in the MHUCC for individuals with mental health needs to access for support.
• To advocate for service users, explaining organisations and pathways.
• To provide immediate information and advice about managing wellbeing, reducing risk and onward signposting and referral into wider HMN services and VCFSE organisations.
• To facilitate a clear and easily accessible pathway into the wider Nightlight Crisis Alternative services for individuals, to support timely MHUCC discharge, as an alternative to statutory crisis intervention, or as a supplement to wider care and treatment plans.
• To gather feedback and evaluation on patient experience in the MHUCC
• To develop sound and extensive knowledge of local resources to support in enabling appropriate referrals where necessary.
• To link in with wider Herts Mind Network services and facilitate referrals
• To ensure that a collaborative approach is used, with effective communication links developed with external professional NHS services and to work as an effective member of any multi-disciplinary team. This will require stringent relationships.
• To support individuals to develop sustainable local social networks, both through our HMN Wellbeing Centres and other community services and resources.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Eligibility for blue light card.

Closing date for receipt of applications is 28th August at 5pm.
Interviews will be held on Tuesday 2nd September at the Mental Health Urgent Care Centre, Lister Hospital.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

We are seeking a compassionate and organised individual to join our team as a Triage and Advice Officer. In this frontline office-based role, you will be the first point of contact for clients seeking support from our charity. You’ll be responsible for gathering essential personal and case information, assessing their needs, and either referring them to our service teams or signposting them to external organisations better suited to assist.

The successful candidate will be:

• Organised and able to manage a varied workload
• Compassionate, patient and empathetic in their approach to client interactions.
• Be confident using the telephone and proficient in computer systems and digital tools  

 To apply please download the recruitment pack and forms from our website . Closing date is midnight on 15 Sept 2025.

 We value diversity and warmly encourage applications from disabled and LGBTQIA+people, candidates who share     lived experiences with our service users, and people from Black, Asian and global majority communities.

NAPAC is seeking Call and Email Handlers for our support services in Stockport

NAPAC provides the only free national support service for adult survivors of all types of childhood abuse. We offer specialist, confidential support to all adult survivors of any type of abuse, operated by experienced staff and trained volunteers.

NAPAC works closely with the criminal justice and public health sectors. We support survivors to navigate and understand their options with criminal and civil law, and in healing and recovery. Choice is key, and our website provides a lot of free information for survivors and those supporting them. 

As a trusted public-health organisation, people use NAPAC’s services to support their overall health and wellbeing, to build and improve their resilience, and to be able to make brave, positive choices every day – including asking for help when they need it.

Those using our services ask for support with a range of concerns, including anxiety, depression, isolation, navigating relationships, dissociative identity disorder, reporting to the police, domestic and sexual violence, boundaries, and complex post-traumatic stress. For many, contacting NAPAC is a first step to recovering from trauma and leading happier, more fulfilled lives.

NAPAC support service often hear from adult survivors that are disclosing their childhood abuse for the very first time, so sensitivity, safety and confidentiality are highly important.

So, if you are someone who is looking to make a real difference in the lives of the people we support by empowering them through emotional support, and understanding, then this job role is perfect for you. As a support line Call Handler, you will be a key member of our dedicated team, providing emotional support and a safe environment for callers with a wide range of complex issues.

NAPAC offers full training and hands-on support for call handlers with every call they receive. You will use the knowledge and skills you’ve developed through our training to explore issues relating to childhood abuse and it how it effects adulthood and signpost callers to relevant resources and services that can provide more in-depth support. Calls are caller-led, and you will be there to empower each caller to take back control in their lives.

We are looking for someone who is empathetic and resilient with a real passion for supporting people through their healing journey. We want our team to reflect the diversity of the people we support, and actively encourage applicants with different lived experience.

Key Responsibilities:

· Follow confidentiality and safeguarding policies

· Provide appropriate signposting to external services in accordance to callers identified needs.

· Ensuring that key record keeping is maintained to the required standard and contributing to service monitoring requirements

· You will have the emotional resilience to be able to support individuals who may be severely distressed, experienced trauma, and people who may be at risk of harm.

· The ability to think on your feet to support callers who may call during panic attacks or flashbacks

· Excellent communication skills, spoken and written.

· Providing email support to individuals.

· Being flexible in your approach to your work in line with changing and growing needs of the support service.

· To be Caller led and be able to keep your own personal boundaries whilst working in your own unique way.

Salary: £26,520 per annum, pro rata, plus pension and an employee benefits package.

Hours:  17.5 per week (0.5 FTE) to be worked flexibly across the week in person. Remote and hybrid working is not available for this role.

Contract: One year, with possibility of extension subject to funding.

Closing date for applications: 10am Monday 1 September 2025.

Application is by completion of the NAPAC application form. CVs cannot be accepted.

Interviews: Shortlisted applicants will be contacted directly. We anticipate interviews in early September in person at our Stockport office.  

The job description and application form are also available from our website 

Senior Support Coach

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Job Title: Senior Support Coach

Location: Catford (Around 16 minute walk from the station) Based in service with occasional travel to Central office (Please kindly note that unfortunately both locations do not have step free access)

Salary: £28,600

Shift Pattern: 37.5 hours per week, Monday to Sunday on Rota between 08:00 - 21.30, 08:00 - 16:00, 13:30 - 21:30, including bank holiday working.

About the Role

We're looking for a Senior Support coach to join our team which focus on supporting residents with OPD (Offender Personality Disorder) and related cognitive or behavioural challenges, many of whom have experienced institutional care or social exclusion. You will play a key role in the day-to-day running of the service, acting as a mentor and lead for the team, providing advice and guidance, as well as providing specialist expertise to the team and residents. 

You will further deliver one-to-one support with residents directly, developing personalised support plans, risk assessments, facilitating life skills sessions, and help individuals access services, resources, and opportunities within the community. Our support is tailored towards providing person centred support to empower our residents to achieve their personal goals and independent living. You will be instrumental in creating a safe, flexible, inclusive, and psychologically informed environment that promotes dignity, choice, and empowerment.

Key Responsibilities further Include:

• Delivering effective 1:1 and group-based support for residents/participants in line with support plans
• Providing specialist advice and guidance to the team and residents
• Acting as the first point of contact in the absence of management
• Supporting property management tasks including reporting repairs, monitoring health & safety, and maintaining high accommodation standards
• Supporting residents to access relevant networks, training, life skills, and community resources
• Promoting resident participation in the design and running of service activities
• Working flexibly to meet the needs of the service and taking part in continuous improvement initiatives
• Deputising for management when required. 

About You

We're looking for someone who has knowledge and understanding of Offender Personality Disorder, able to share this with others and act as a mentor to resolving complex cases. You'll bring experience within a similar environment to the role, and have experience in supporting similar residents with areas of social care, supported housing, and community support. You will have a commitment to person-centred support and have an understanding of the importance of trauma-informed care, able to lead by example.

As a Senior Support Coach, you’ll be someone who thrives in a fast-paced and ever-changing environment. You’re able to manage competing priorities, respond calmly to crisis situations, and maintain professionalism under pressure. You’re not only a great listener and communicator but also you're someone who builds trust, encourages growth, and helps people feel heard and empowered.

We’re looking for someone who is:

• A natural leader, confident in guiding colleagues and supporting service delivery
• Proactive and solution-focused, able to identify and respond to challenges
• A confident communicator who can build strong, purposeful relationships
• Organised and detail-oriented, with strong administrative and record-keeping skills
• Knowledgeable of safeguarding practices, risk management, and resident engagement
• Values-driven, and committed to equality, diversity, and inclusion
• Comfortable working in fast-paced, evolving environments with a flexible approach

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Family Support Worker

£24,000 pa + benefits (including 25 days annual leave, company car and pension)

This roles covers Thames Valley and the surrounding area.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our Thames Valley Team.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.

Location:

This role covers Thames Valley and surrounding areas. The role does require travel, however you have the freedom to plan your own diary around the demands of both the families you are working with, your team, and also any personal appointments you may need to attend.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website. More information can also be found in our Candidate Pack.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

How to apply:

To apply please visit our website via the link.

Interview dates: Interview Dates to be confirmed.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employment Services in Haringey.

Sounds great, what will I be doing?

The role involves managing a dynamic caseload of clients with mental health conditions, providing tailored employment support in line with IPS (Individual Placement and Support) fidelity and contract targets. This includes assessing needs, creating and adjusting employment plans, and delivering practical assistance such as career advice, job search strategies, CV preparation, interview coaching, and workplace support. The postholder will actively engage with employers to create opportunities, promote inclusive practices, and build strong partnerships with community and clinical teams to address clients' holistic needs. Responsibilities also include maintaining accurate records on the NHS database (RIO), ensuring compliance with organisational policies, and participating in supervision, training, and service improvement activities to enhance outcomes for minority and disadvantaged communities.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

The ideal candidate will have experience supporting individuals with mental health conditions in securing, returning to, or retaining mainstream employment. They should have a strong understanding of employment models such as IPS (Individual Placement and Support) and be committed to employment retention and IPS fidelity. Experience in health or social care settings is essential.
Excellent communication and interpersonal skills are required to engage clients and build effective relationships with stakeholders and partners. The candidate should be confident in presenting services, promoting client solutions, and managing time effectively in a results-driven environment.

A solid understanding of relevant policies, including Health & Safety, Data Protection, Equality & Diversity, and the Equality Act 2010, is essential. They must be open to feedback and professional development, and able to travel across the designated borough.

The candidate should be person-centred, empathetic, and committed to equality. Strong administrative and IT skills, including client assessments, action planning, and accurate record-keeping using Microsoft packages and databases, are also key to the role.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.