Remote Tech Support Jobs
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IT Tech Support - Permanent Vacancy from May 2024
At Dementia Concern, we aim to provide specialist support and advice to anyone in Ealing who is affected by dementia. Our continuously improving services and expert frontline staff deliver the best care possible during the dementia journey. We are proud to be contracted by the NHS to link directly between the eight GP networks in Ealing and the mental health team (CIDs). Community healthcare is unlike any other part of the NHS. It is personalised care that helps people to retain their independence.
There are hundreds of types of dementia, with Alzheimer’s being the most common. Dementia has been the leading cause of death in the UK for the last decade.
As an Integrated Care partner with the NHS, your 2-day a week tech support role here is key to maximising productivity and the lasting impact of our frontline workers out in the local community. By supporting your dedicated healthcare colleagues, you’ll help ensure we reach every person living in their homes, with dementia, in Ealing. Over 50% of the population served are Ealing residents from global majority ethnicities; our team reflects this rich diversity.
Key Facts
Job Title IT Tech Support
Description On-site 1st and 2nd line IT support
Salary £30k per annum full-time equivalent
Office 223 Windmill Road, London, W5 4DJ.
Contract Permanent
Start date May 2024
Hours 14 hours a week, flexible over 2-4 days
Line manager CEO
Location This is an in-person role, based in our offices at W5 4DJ
Holidays 25 days pro rata
Responsible for Implementing IT best practices (processes, procedures, tasks, and
checklists) for the smooth running of community healthcare services.
Key relationships CEO, Fundraising/Marketing, HR Manager/Senior Team, Board Clerk
External Support 3rd line support from a specialist IT company (remote; on-site as nec.)
Main Purpose and Scope of the Role
This is BAU support for staff and on-site/network IT infrastructure. If successful, you will liaise closely with our external IT consultancy, for bespoke 3rd line support, regarding our core IT infrastructure (software, hardware, server and network). You will be the first point of support for your colleagues’ IT needs. You will report on and advise senior management of the IT risks and cybersecurity needs. You prioritise your own work, documenting and communicating progress.
Key Responsibilities:
● Troubleshoot IT based systems, hardware, and software issues for colleagues
● Onboard/offboard employees for IT system; set up all user credentials
● Manage devices for circa fifty staff using GoTo Resolve (our MDM/RMM tool)
● Help staff with Google, Windows, email, VPN and applications like Staffology HR
● Support Senior Team with roll-out of our first self-service HR portal for all staff
● Manage device inventory and purchase new supplies and equipment as needed
● Liaise and negotiate with external IT service providers (eg. EE, Croft, Google)
● Ensure all IT hardware and software is well maintained (documenting actions)
● Develop and update IT policies, subject to board approval
● Advise Senior Team on cost-effective digital forward planning and investment
● Support Senior Team to create a cybersecurity strategy (based on security audit)
ROLE DOES NOT DO - the following high-level tasks covered by external IT company
● Outside IT Manager builds and maintains the organisation’s network and server
● Outside IT Manager manages software licences and supports key tech purchases
● Outside IT Manager sets up core installations on machines for new staff
● Outside IT Manager troubleshoots major issues when your role needs help
Person Specification
Essential Skills and Qualifications:
1. Experience of either Customer Service, Charitable Sector or Small Business
2. Trouble-shooting experience while providing remote and onsite IT tech support
3. Documentation of IT processes, good time management skills and attention to detail
4. On-site management of Active Directory, Network Access Storage (inc. RAID)
5. Proficient in Windows 10/11 & Home/Pro, MS Office and MDM/RMM tools
6. Ethernet cabling experience (crimping etc.) We have loads of structured cabling!
7. Working knowledge of information data security and mitigation of cyber risks
8. Aptitude for IT skills development and staying on top of current industry standards
9. Good problem-solving and communication skills, being able to think on your feet
10. Good working knowledge of: Website CMS & Google Workspace (formerly G-Suite)
Desirable Skills and Qualifications:
11. Basic networking skills e.g:
● CompTIA A+ or experience of office IT support function
● CompTIA Security+, or CompTIA Network+, or CCNA 200-301 certification
12. Working understanding of ITIL Version 3 or 4 framework
How to Apply and Interview
Closing date: Monday 22nd April at 12 midday
Interviews: Week commencing 29th April 2024
Please forward your CV for consideration. CV's are considered on a rolling basis and we may well be in touch with you, before the closing date.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
What is Screen Share?
Screen Share is a grassroots refugee charity which provides laptops, phones, tablets, data, digital skills to refugees and asylum seekers in the UK. We use the power of volunteering to turn discarded tech into good quality techical tools for refugees to improve their situation on their own terms. We are now launching a laptop refurbishment training programme for refugees in London and are looking for someone to run it and provide ad-hoc technical support to our team of volunteer laptop refurbishers!
Role overview
Screen Share is looking for a proactive, self-starter and leader to launch a laptop refurbishment training programme for refugees in London, support tech volunteers to remotely refurbish laptops, respond to faults and perceived faults with devices we have provided to service users, and support with sourcing and refurbishing devices.
The postholder will have experience of at least Level 2 laptop repair and an interest in upskilling others in basic laptop refurbishment
Outcome 1
Co-design and co-deliver a laptop refurbishment training programme for 40 refugees and asylum seekers in London
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Co-design a laptop refurbishment training programme for 40 refugees
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Co-deliver the training programme in London
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Support with the logistics necessary for running a multi-cohort programme
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Create resources for learners and guide them through refurbishment workshops
Outcome 2
Respond to reported laptop faults by providing remote support or requesting a return
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Run remote diagnostics with service users whose laptops have developed faults or supposed faults.
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Make an assessment of whether remote repair is possible or whether return is necessary.
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Engage kindly, patiently, politely and on a trauma-informed basis with service-users.
Outcome 3
Provide technical support in laptop refurbishment and data destruction for staff, volunteers and prospective laptop donors
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Be the contact point for tech volunteers and tech trainees who need support with the laptop refurbishment process.
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Advise prospective tech donors on their data destruction options and best practice.
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Support the Digital Access Project Manager with the technical elements of her role, ensuring the tech volunteers are following the most efficient standardised refurbishment process.
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Think critically and collaboratively about our existing technical refurbishment process (including software, hardware, peopleware, charityware, and tech disposal), suggest alternatives to the methods currently used, support their implementation where appropriate and record that process of development.
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Offer critical reflections on facilitating remote digital skills training.
Outcome 4
Lead by example by personally maintaining a steady flow of laptop refurbishment
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Receive, refurbish and redistribute laptops and other devices
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Keep Airtable and other tracking system up to date
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Communicate consistently with the Digital Access Project Manager on required parts and economical refurbishment
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Engage with Communications team to share the process and impact of laptop refurbishment
Outcome 5
Support and facilitate the donation of devices
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Approach and meet with prospective laptop donors, explaining our data destruction and logistics process where necessary
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Communicate confidently to donors about the impact of Screen Share laptops for service users
As a Youth Tech Abuse Lead you will provide specialist support to Refuge’s children support workers and frontline staff to ensure children, young people, and protective parents are using technology safely and positively in our refuges. You will increase understanding and awareness of your colleagues on tech-facilitated abuse and how to identify and respond to risks. Approximately 40% of the role focuses on working directly with children and young people and their parents in empowerment workshops, and 60% of the role will focus on capacity building and training frontline staff.
You will work closely Senior Programme Manager – Children and Young People, deputising for them in ensuring the voices of children and young are central to the development of services and Refuge’s systemic change initiatives.
The role does require a particular focus on supporting survivors of tech-facilitated abuse under the age of 18, this would require developing and delivering tech-facilitated abuse and online safety workshops to children, young people, and protective parents in refuges across London.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
The client requests no contact from agencies or media sales.
Participant Support and Delivery Officer
We are looking for a Participant Support and Delivery Officer to join a charity’s team at an important moment in the organisation's growth.
Position: Participant Support and Delivery Officer
Location: Birmingham - remote and flexible working available
Hours: Part-time (0.6FTE), 22.5 hours per week
Contract: Permanent
Salary: £25,000 per annum (pro rata)
Closing date: 9am on Monday 13th May
Interview dates: Held via Zoom or in person week beginning Monday 20th May
Company benefits: Employee Networks, Organisational Away Days, Informal meeting space such as coffee breaks and bookclub, 25 days annual leave pro rata plus bank holidays and 3 days office closure from 25 December to 1 January, Flexible working, Health and wellbeing and ongoing
About the role:
In October 2023, the organisation began delivery of Year 1 of their West Midlands based Environmental Leadership Programme in partnership with the Shropshire Wildlife Trust. The role of the Participant Support and Delivery Officer is to work closely with the programmes delivery team across the partnership on the different stages of programme recruitment, delivery and implementation – all to ensure that participants have an excellent experience with us.
Key areas of responsibility include:
- Supporting the recruitment and onboarding of Year 2 participants in the run-up to the programme starting in October 2024 and provide a friendly point of introduction for participants onto the programme. This will include travelling to support the delivery of in-person taster and recruitment activities.
- Supporting the participants and managing their experience before, during and after programmes. This will include working with the programmes team to ensure we have collected all of the participant information we need to be able to assess the success and impact of our programmes and will include communicating with and keeping track of correspondence with participants
- Carrying out monitoring and evaluation activities and analysis of data that will help us measure and communicate our programme impact, including data collection (qualitative and quantitative) that can be used to create a programme narrative
- In Salesforce - undertaking data entry and administration including the production of basic reports and the ongoing development of simple automation that helps us streamline processes across the programme and partnership
About you:
We are looking for a fully engaged and raring-to-go Participant Support and Delivery Officer to join our team and make their mark! You will have a can-do, positive and proactive attitude that will relish the opportunities that will be provided to you in this role.
Key skills required for this role:
- You have experience of delivering timely, tailored and appropriate wrap around support for participants during the programme to ensure that they complete the programme having achieved both personal and campaign aspirations.
- You’re a team player. You develop good working relationships with young people, programme participants, colleagues, trustees, funders and stakeholders regardless of their background or seniority. You build trust and can stand in the shoes of others.
- You are process-oriented and like the detail. You love a brief, a spreadsheet, a system, and a to-do list – creating new ones and building on existing ones. You love getting through your tasks for the day, working through details at pace and to a high standard.
- You prioritise well and have excellent time management skills. You are well-organised, plan and have good attention to detail. In doing so, you manage your own time well and respect the time of others. You can juggle multiple deadlines and have experience of balancing multiple tasks and responsibilities.
- You are a strong communicator. You think about how to get your message across when you communicate, and in both written and verbal communications you are clear and concise. You are comfortable communicating in both one-to-one and group settings, online and face-to-face.
- You are ‘tech savvy.’ You are comfortable using technology to support your work and that of others. You ideally have experience with tools such as Zoom, Mural and Trello and learning environments such as Notion/ Mighty Networks, or are willing to learn how to use them with support from the team. We also use a system called Salesforce, but we’ll give you the training you need to be able to use this.
- You’re aligned with our mission. You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class. You believe that, with the right support, everyone has the potential to achieve excellence, whatever that means for them.
To apply, please submit your CV and a supporting statement (no more than 2 pages) demonstrating clearly how your skills and experience match our person specification.
About the organisation:
The organisation exists because our decision-makers don’t reflect the society they serve. For more than a decade now, this has meant delivering programmes to support young people aged 18 – 25 from ethnically and culturally diverse backgrounds to take on leadership roles in their communities and to stand out on their employment journeys.
We recruit young people who have talent and passion and who wish to make a difference, supporting them to develop the networks, skills and confidence they need to fulfil their potential. In doing so, we open up their pathways to positions of influence in their career and their community. Over the past decade, we’ve supported nearly 5,000 young people in total, 65% of whom come from a Black, Asian or minority ethnic background, 55% of whom are the first in their family to go to university and 59% of whom identify as women.
You may also have experience in areas such as: Participant Support And Delivery Officer, Participant Support Officer, Participant Delivery Officer, Participation Engagement lead, Community Engagement lead, Participation and Community Engagement lead, Programme Development Manager etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
ISEAL is offering an exciting opportunity for a proactive and well-organised individual to join as an Assistant in our Policy and Engagement team. The role will provide administrative and coordination support to the activities and projects of the team. The successful candidate will provide thoughtful administrative, research, events delivery, mapping and tracking and communications support in a dynamic sustainability policy landscape, leading to valuable exposure to ISEAL and our community members’ work. If you are looking to kickstart your career in sustainability with a committed, respected and fast-paced international organisation, this role will provide you with some excellent insights and networks.
ISEAL supports sustainability standards and similar market-based sustainability systems to improve their impacts on people and planet. ISEAL’s Credibility Principles and Codes of Good Practice are used globally to guide the development of credible sustainability systems and to evaluate the credibility of sustainability claims.
The core objective of the Policy and Engagement team is to support governments, civil society and other business influencers to understand, identify and use credible sustainability systems. We do this through direct engagement with relevant government bodies in priority countries, engagement with individual businesses and business platforms and building community member awareness and knowledge about relevant policy files and implications of new policies for their schemes. The team also has a key role in convening members on specific policy issues and supporting a more collective voice and approach to influencing policy developments around sustainability.
To be considered for this role, you will need to be highly organised and reliable, with attention to detail and an ability to follow instructions. You should be comfortable carrying out multiple activities concurrently, enjoy working on a varied and changing set of tasks related to policy and sustainability. You have a strong interest in engaging with complex systems and problems and in learning more about topics related to sustainability standards and policy. You have a positive and proactive attitude to support the team and its goals and are eager to expand your knowledge and skillset by working on a range of activities. You have a friendly and professional demeanour and are comfortable in your communications and interactions with colleagues and external stakeholders. Alongside basic skills in research and task management you have had experience with varied IT tools and systems and are able to support with the use of the platforms and tools ISEAL uses.
In return, the role will provide an exciting introduction to a range of policy topics and an insight into working in an international not for profile organisation.
Key Responsibilities we will entrust you with:
Events
- Assist in organising event logistics for virtual member working groups on various topics (due diligence, claims, deforestation regulation) including tech support with platforms such as Zoom and MS Teams
- Support content preparation e.g. power point slides
- Communicate with speakers and draft and send event follow up e-mails
- Support project management, engagement tracking, outreach and administration
- Assist with any in-person events, including scouting for venues, support with logistics and preparation of agendas, communication with participants etc.
Communications and platform management
- Maintain relevant pages on the ISEAL internal platform and ISEAL website
- Support with drafting external communications and liaise closely with the ISEAL communications team
- Draft text for position papers, briefs and reports to be used on ISEAL social media channels (Twitter, LinkedIn)
- Contribute to newsletter drafting and coordinate distribution
Team organisationand support
- Assist with scheduling team meetings, preparation for away days and any workshops
- Support with note taking for team meetings, key external partner calls or member meetings
- Assist Director Policy and Engagement with team coordination activities
- Keep team organised with maintenance of team calendar, external events tracking, tracking of key metrics or KPIs, maintenance of folder structure
General Administrative support
- Support with contract management, using ISEAL templates and agreed timelines
- Be first point of contact for Community Members and external partner queries
- Proof-read, edit, design, and format documents in Word and Powerpoint, using ISEAL templates
Experience, Knowledge and Attribute
- Experience working or interning in a support/administrative role, ideally in international NGO, professional or membership organisation
- Interest in and possibly some knowledge of policy areas (due diligence, sustainability claims, etc)
- Some understanding of, sustainability standards and certification, which may have been gained in academic, internship, employment or voluntary settings
- Strong organisational skills, and experience supporting on administration, meeting coordination, logistics, contracts, budget tracking, etc.
- Confidence in communications with peers and external partners, comfortable in public speaking situations (e.g. webinars, workshops etc)
- Good time management and ability to organise multiple simultaneous tasks efficiently with precision and strong attention to detail
- Excellent written & spoken English, with proven ability to write clearly and concisely
- Ability to communicate and work effectively with cross-functional teams in a fully remote, international environment, including regular international time-zone calls
- Ability to thrive in a dynamic work environment with changing projects and working with multiple project leads
- Confidence in using the Microsoft Office suite and IT systems, familiarity with virtual meeting tools (e.g. MS Teams, Zoom, etc), use of contact management databases (e.g. Salesforce)
Additionally desirable
- Interest in social and economic sustainability
- Some experience working from home and/or with a manager off site
- Experience using newsletter systems, preferably MailChimp
About ISEAL
ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on our website iseal(.)org.
ISEAL´s culture and how we will help you thrive
Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.
These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.
The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.
As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.
We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.
We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.
Other relevant information
Term: This is an initial contract of one year with the possibility of extension
Working hours: Full time, 37.5 hours per week
Salary: £25,500-£28,500 p.a. depending on experience (full time, 37.5 hours per week)
Location: London. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.
International travel: The post holder will be required to undertake occasional international travel
The client requests no contact from agencies or media sales.
Resource Futures’ roots are in community impact and our community projects inspire individuals and communities to act on climate issues. The projects we deliver are many and varied, and all enable people to play their part in reducing waste and living more circular lives. In addition to strong outcomes related to sustainability, these projects build local connections and improve community resilience.
This is a new role, and you will be joining the team at an exciting point in its development, as we consider how we evolve the work. You will work closely with our Community Impact Lead to support both the delivery and the development of our community work. The Community Impact work at Resource Futures is an important part of our business; it captures a number of long-term projects which are at the heart of our company. These include Community RePaint, Community Action Groups Devon, Community Action Groups Somerset, the Fixy project, the Gloucestershire Real Nappy Project and more.
We are looking to build on our strengths and track record of delivering quality, impactful community projects. We therefore have an exciting opportunity for an experienced individual to join our Community Impact team.
What you will be doing
- Project delivery: Getting involved in project delivery, such as foundational research for project development and delivering workshops.
- Project management: Overseeing the effective delivery of projects, including reporting, and supporting the planning and set up of new projects as they come online.
- Innovation and Development: Supporting us to improve and expand our projects and programmes. You will also assist in identifying new projects or funding opportunities and contribute to the preparation of funding proposals. This may involve exploring options for the governance structure of this area of work.
- Marketing and communications: Promoting our projects, developing our external communications and acting as an ambassador for our community work.
- Monitoring and evaluation: We are on a journey to better capture the impact of specific projects, and the impact that our community work has collectively. You will take an active role in supporting this element of our work.
- Partnership working: Collaboration is key to our approach. You will liaise with existing clients and partners for project delivery, develop new partnerships to further our aims and also take part in key networking and external events.
- Team development: You will work closely with the Community Impact Lead to contribute to the development of the team, during our team meetings and away days. You will be comfortable managing staff, teams and subcontractors to deliver desired outcomes.
- Day-to-day operations: Working closely with the Community Impact Lead, HR and Finance, to support our remote project teams, problem solve issues as they arise, develop our internal systems and processes, maximise efficiencies and drive improvements.
Benefits include:
- Embedded flexi working culture.
- 25 days annual leave, plus bank holidays, each year (pro rata for part time employees).
- One volunteer day each year (pro-rata for part time employees).
- A generous ethical pension plan (the company will match up to 7% of your contribution).
- Life assurance cover.
- Employee Assistance Programme, offering 24/7 GP access, mental health support, wellbeing advice, financial and legal guidance.
- Cycle to work scheme and on-site secure bike parking and showers at our Bristol
We are an equal opportunities employer, welcoming applications from all, and we will always consider flexible working options if appropriate. We are Disability Confident and committed to recruiting, retaining, and developing people from the widest possible pool of talent. We are an accredited Living Wage employer, committed to paying a wage based on the cost of living to all of our people.
Deadline 23:59 on Wednesday 8 May.
Interviews to be held on Thursday 16 and Friday 17 May.
Our vision is to create a sustainable world. We support organisations, people and communities to thrive using material resources sustainably.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Community Engagement Manager (Maternity Cover)
- Salary: £37,565 per annum
- Contract Type: Fixed Term (12 months), looking for an immediate start
- Hours: Part Time, 4.5 days per week
- Location: Elephant & Castle, central London / Remote – team members must be willing to travel to London periodically and to attend ecosystem events around the country
- Responsible To: Co-Head of Programmes
- Application Deadline: Tuesday 30th April 9am
- Interview Dates: 1st Round – we’ll be hosting rolling interviews for suitable candidates, 2nd Round – w/c 13th May
Our Commitment to Equity
We believe everyone has potential. We are committed to increasing equity among business owners, and we want to do the same for our team. Research shows that some underrepresented groups tend to only apply for roles if they meet every single requirement. At Hatch we are interested in your future potential just as much as your past experience. So if you’re excited about this role but your past experience doesn’t tick every box on the job description, we’d love it if you went ahead and applied anyway.
And if this role isn’t quite ticking all your boxes but you like the idea of working at Hatch, please add your details to our careers mailing list to be the first to hear about new opportunities in future.
We want to ensure that our team represents a wide cross-section of society, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you would require any reasonable adjustments to be made to support you to apply, interview or join the Hatch team please contact us.
Role Purpose
The Community Engagement Manager (Maternity Cover) role will be a critical piece of our Community Programmes team, which provides support to founders at every stage of their startup journey. The Community Programme offering includes a roster of events including panels, masterclasses and workshops, as well as mentoring and coaching opportunities, and peer-to-peer engagement opportunities. We work with an exciting range of partners across the private and third sectors to connect underrepresented founders to networks and capital that will help launch and grow their mission-driven businesses.
We are looking for a driven, process-oriented self-starter who is interested in a role that will expose them to a variety of activities across the Community portfolio. As the Community Engagement Manager, you’ll work directly with the Co-Head of Programmes to ensure the systems we need are in place to support the team to deliver their support offering and that we are constantly learning and evolving our programme offering from Founder feedback and engagement.
You’ll be responsible for developing and delivering programmes and events for the graduate community, as well as contribute to our community engagement strategy – helping us to set up new aspects of our programmes and collaborating with programme managers and coordinators across the portfolio to contribute to a more engaged community of entrepreneurs.
If this is the kind of job you would enjoy, you should join the Hatch team as our Community Engagement Manager.
Responsibilities
Graduate Community Engagement
- Maintain the community engagement strategy for enhanced engagement between founders and a more cohesive founder journey across all stages
- Maintain the end-to-end design and management of the founder experience in the graduate community platform (Circle)
- Helping founders to widen their networks and facilitate connections that can provide critical support and direction via our graduate community platform
- Work collaboratively across the Programmes team to ensure entrepreneurs who engage with Hatch are connected to the best programmes, resources and offers for them
- Maintaining a list of partnership perks for the community
- Understanding both founder needs and partnership opportunities and coordinate the creation of relevant resources, content and perks to meet these
- Attend ecosystem events and speak on behalf of Hatch, and engage the wider team in doing the same
- Helping to ensure consistent relationship management and communication with partner organisations
Programme delivery and development
- Reviewing existing insights and conducting research to refine existing and new peer-to-peer programmes for Hatch founders and graduates
- Engaging mentors, experts and facilitators, where applicable, to support with the leadership of peer-to-peer programmes
- Planning, facilitating and evaluating networking opportunities for founders to build and foster community engagement
- Developing and managing support opportunities for our graduates to increase their access to capital, contracts, and connections
- Working collaboratively with Marketing and Communications team to drive engagement through founder and graduate communication channels
- Managing the content strategy and maintenance of the Resource Hub, to ensure accessibility of content for founders outside of a cohort programme
Systems and administration
- Maintaining the KPI tracking system to record programme founder participation, feedback and learning outcomes
- Feeding into the development of a new CRM system to help us better manage our founder and partner relationships
- Supporting the development and maintenance of our calendar of activities, showcasing engagement opportunities to our founders and the public
- Reviewing and suggesting improvements and innovations to systems and implementing system changes
Monitoring and evaluation
- Supporting the collection and collation of feedback from volunteers, mentors and founders in order to monitor and improve participant experience
- Working with the Fundraising team to report on Community Programme KPIs, anecdotal feedback, and to support with the generation of case studies, for funder reports and fundraising pitches
- Collecting and analysing relevant data for the resources webpage, graduate community platform, as well as keeping up to date with any relevant tech updates and training required for monitoring the data
Other
- Gaining and maintaining in-depth knowledge and understanding of Hatch’s work, priorities and future plans and acting as a spokesperson for the charity when required
- Representing Hatch externally at speaking and networking opportunities
- Other duties that may be required from time to time as part of a small, dynamic team
Person Specification
- Excellent time-management and organisational skills
- Comfortable collecting and generating insights from data for reports
- Experience of working in a fast paced, complex environment, working collaboratively with a diverse range of stakeholders and project managing cross-departmental work
- Exceptional communicator, both written and verbal, and comfortable talking to a wide range of people
- Online community management experience would be desirable
- Creative problem solving skills: always looking for things to improve and suggesting ways of improving them
- Ability to work independently , as well as collaboratively with the wider team, and identify potentially more effective ways of working
- A passion to support and connect underrepresented founders to start and grow businesses that will have a positive impact in the world
- Strong interest in equitable and impactful entrepreneurship – experience as an entrepreneur yourself would be a bonus
- Strong understanding of the entrepreneurship ecosystem across the UK and the needs and challenges of entrepreneurs
Benefits
We care about our people and giving them the things they need to succeed, and we are passionate about Hatch being a great place to work.
We are a hybrid working organisation, and our head office in Elephant and Castle is available for anyone to work from as much or as little as they’d like. We provide all team members with a laptop for ease of use wherever you choose to work. Although we offer the flexibility to work from home, there are times when it is useful for us to get together in person for certain meetings and team days.
Our benefits include:
- Flexible working – work from home or in the office and at the times that work best for you
- 37 fully flexible holiday days (including the 8 UK bank holidays) in 2024
- 4 days per year paid time off to volunteer
- 4 wellbeing days per year
- Enhanced parental leave
- Enhanced sick pay leave
- Paid time off for dedicated learning and development opportunities
- Team Days/get togethers 3 times a year
- Access to Hatch programmes and events free of charge
- Employee Assistance Programme Health Assured
- Employee pension scheme
- Salary Sacrifice Scheme
- Cycle to Work Scheme
- Eye care scheme
- Interest free loans to purchase season tickets for travel to work
To Apply
Please note we are only able to accept applications from candidates who have the right to work in the UK.
In order to apply for this role, we ask all candidates to provide a CV, a cover letter and a response to the following bullet points by 11pm, 22nd October:
- What excites you about Hatch as an organisation and about this role in particular?
- How do your previous skills and experiences align with this role?
- What would you do in this role that would really make an impact?
- Where did you first hear about this opportunity?
We are only accepting applications via the portal which is accessible on our website. Please note – we will not consider applications unless they include a CV, a cover letter and respond to the above bullet points, and/or if they have not been submitted through our application portal.
If you have any questions or need any help with your application, please drop us a line (recruiters will be politely turned away).
If you apply, we will process your personal data for recruitment purposes only and in accordance with our Data Privacy Policy.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We’re looking for an enthusiastic events administrator to join our Competitions team at the Angling Trust. Your mission will be to support our gold standard domestic, national, and international competitions and events.
You’ll work closely with our Head of Competitions and Senior Competitions Administrator, handling a full range of administrative tasks for customers, members, and colleagues.
This is a permanent, full-time role that suits a motivated events administrator who’d like to work alongside a very passionate and supportive team—although our day-to-day can sometimes be demanding, we’re flexible and family-friendly.
What you’ll be doing
· Supporting the planning, preparation, and delivery of our domestic, national, and international competitions and events with the goal of achieving excellence in competition delivery as well as growth in our programme and memberships
· Financial recording, monitoring, and reporting of competitions and events as well as regularly liaising with our finance team, using our iCompleat system to process purchase orders or payments / refunds, and supporting the preparation of annual competitions budgets
· Attending competitions or events as required as well as providing administrative support to colleagues, volunteers, committees, and national teams
· Proactively handling day-to-day correspondence and telephone enquiries, supporting the administration of the competitions webpages and CRM system, and collaborating with your team to produce social media content and press releases
Who you are
· You’re a confident events administrator with a very high standard of customer care and a proven ability to build strong, positive internal and external relationships
· You shine autonomously whilst working within a small team and you have a flexible approach—you’ll be happy to manage a varied workload and ready to pivot with changing priorities
· Numeracy and organisation are some of your strengths and you’re tech savvy, so you know your way around platforms such as Microsoft Office 365 and SharePoint
· You’re self-assured, capable, diligent, and detail-oriented with a proactive attitude—and willing to own your continuous professional development
What will make you stand out
· An interest in angling—particularly competition angling
· Familiarity with CRM systems, Wordpress, or updating webpages
· Experience working with volunteers
What’s in it for you
· Salary of £23,920 per annum, plus contributory pension
· Hybrid (remote, field, office—as required) with space available in our Ilkeston (Derbyshire) office
· Flexible working across 37.5 hours per week (some evenings or weekends—as required)
· 25 days holiday (plus public holidays) later rising every year up to 28 days
· Laptop and telephone as well as any mileage, expenses, and TOIL
Who we are
The Angling Trust is the national governing body in England representing fishing—one of the country’s largest participation sports. We are a not-for-profit organisation with a mission to fight for fish, fishing, and the environment—creating opportunities for all within society to experience fishing in a healthy aquatic world.
We collaborate with Fish Legal, a separate membership association that uses the law to protect the rights of its members throughout the UK whilst fighting pollution and damage or other threats to the water environment.
This is an exciting opportunity for you to join a team responsible for the development and administration of domestic, national, and international competitions and events—supporting competitions committees and the England national teams, liaising with competitions volunteers across game, coarse, and sea angling, as well as managing the marketing and communications of competitions.
Want to join us?
We believe a diversity of backgrounds, experience, and opinions builds the strongest team, so we encourage those from under-represented groups to apply—we are members of the Sporting Equals Charter and we’re actively participating in the Sport England sponsored Inclusive Employers development programme.
Email our HR Manager, Mattelynn Romano, if you'd like to arrange an informal chat about the role.
When applying, please submit your detailed CV and an informal covering letter with a bit more about how you will add to the mix of our Competitions team with your skillset, perspective, background, or thinking style—and how you might be just what we’ve been looking for!
If you don't tick every box, but you feel this role is for you—we’d still love to hear from you.
Please only apply if you have the right to work in the UK.
We take your privacy seriously and will only use your personal information to administer your application for this role—we will never pass your details onto a third party. We may contact you by email or telephone about the progress of your application. This processing is conducted lawfully based on legitimate interests.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Summary
Join the Learning with Parents team to manage our school partnerships and feed into the sustainable growth of our ambitious young charity, so that one day every child is supported at home to fulfil their potential.
Job Title: School Partnership Officer
Reports to: Programme Director
Salary: £23,400 full time equivalent (FTE)
Contract: Permanent, Full time or part-time considered, minimum of 30 hrs per week.
Learning with Parents also operates a flexible working policy to support parents and other staff with caring responsibilities.
Location: Hybrid (Mondays and Tuesdays at our office in Bristol, other days remote)
Deadline: 21st April 2024
Start date: ASAP but we would be willing to wait for the right candidate
About Us
Learning with Parents supports all families to have positive learning interactions together and leads the sector to learn what works in tackling inequality.
In partnership with 150 primary schools, we support families across the UK to enjoy learning together at home. Our child-led videos and hands-on family activities replace traditional homework. Through behavioural insight research, innovative technology and teacher training, we ensure that as many families as possible are supported effectively.
We are working to improve parental engagement across the sector, by producing evidence of parents’ impact and generating insights into how schools can best support them. Learnings are disseminated through the Parental Engagement Forum and amplified through the Fair Education Alliance.
About the Role
We are looking to recruit a School Partnership Officer to help us grow and extend the reach of our Learning with Parents programme.
This is an exciting opportunity to gain experience across project management at a fast-paced education-tech charity. We are a small team, and the School Partnership Coordinator will play a key role in enabling us to deliver our programme strategy.
Core areas of responsibility
Programme support
- Assist the School Partnership Managers with support for the schools using our Reading Log, including having calls with those schools
- Collaborate with the Schools Team to help schools get started on the programme
- Send reminders to schools on their next actions
- Update the schools database and organisations database with the relevant programme information
- Support the Schools Team to deliver timely tech support for both schools and parents using our programmes
- Support with pulling together school impact summaries
- Support with the invoicing and contracts for school partners, including supporting the Schools Team with ensuring school invoices are paid
- Support with any programme admin as directed by the school team.
External communications
- Manage the general inbox for the charity
- Sort parent feedback comments and photos for marketing materials and impact summaries
- Support with creating marketing materials such as emails and and flyers
- Update the charity social media accounts including our X, LinkedIn and Facebook pages.
General administrative support
- Other administrative support as required by the wider organisation, such as office procurement, general research, organising events and booking travel.
About You
A successful School Partnership Officer will be eager to work in a small team, have a can-do attitude, and be keen to get stuck in to support the charity’s growth and impact.
Our ideal candidate would also be able to provide examples of when they have used the following skills and experience:
- Good organisational skills and ability to prioritise effectively
- Good attention to detail
- Excellent communication skills and an ability to work well as a team and with a range of different stakeholders
- A desire to champion and uphold our organisation’s vision, mission and values.
Our ideal candidate might also be able to provide examples of when they have used some of the following skills and experience, although these are not essential:
- Experience in (an) administrative role(s)
- Knowledge of the day-to-day working of primary schools in the UK.
Our vision is that every child is supported at home to fulfil their potential.
The client requests no contact from agencies or media sales.
English for Action
Operations Lead
Salary: £23,595 (£39325 pro-rated) (likely increase from August 1st to keep up with inflation)
Hours: 22.5 (3 days) per week
Location: Work from home, with occasional meetings in London required (travel at employee’s expense).
Duration of contract: permanent
Closing date for Easy Apply applications: Tuesday May 7th, end of day
Closing date for further applications: Wednesday May 15th, end of day
Interviews to be held on: Friday May 17th in the afternoon
Reporting to: The trustee HR subgroup and a line manager on the Executive Team
The role at a glance: Leading on EFA’s operations, with particularly emphasis on financial management and HR support for our small team of (currently) 8 employees. You’ll develop and administer our People policies, practices and culture to support EFA as a happy, equitable place to work and an effective mission-focused organisation. Scope for both day-to-day care for our systems and creative improvement of how we do things. In addition, to oversee EFA finances; payments received and paid, budgeting, monitoring any financial risks and advising with records/reports to the board of trustees and staff team on a monthly basis. Read more about the role.
You at a glance: You’re passionate about the community organising and education work we do with migrants in London and the radical participatory ethos of EFA London. You bring strong experience of ‘People work’ and governance of groups or organisations (whether paid or unpaid), with an interest in how to bring the best of conventional operations practisce into a team interested in a more equal distribution of power. You’re a ‘people person’, combining strong communication skills with a strategic eye on moving towards solutions. You’re committed to anti-oppression and promoting healthy workplaces for staff. You have a fastidious approach to the administration which underpins all of this.
About EFA
English for Action provides free, participatory, and empowering English language classes (ESOL) for migrants in London. Our classes are spaces to build community and support students to organise collectively around issues like employment and housing rights. Our work currently supports around 500 adult migrants across London. We’ve become a national centre of good practice for a radical participatory approach to ESOL, informed by the work of Paulo Freire, and we share this approach through trainings, research and partnerships.
Organisation: We are a staff team of 8 people supported by a larger team of volunteers and 9 trustees. EFA promotes shared leadership and collaboration and we aim for our organisational structure to reflect this. In the last 4 years we’ve transitioned away from having a CEO to an executive team to oversee operations and decision-making - which you could be elected to join following your probation period. We’re still in transition and there is scope to make a real contribution to developing innovative practice within our workplace. As a charity, ultimate responsibility for, and control of, the organisation lies with the Board of Trustees.
EFA employee benefits include:
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Pension scheme with employer matched contribution, currently at 6%.
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Pay rises in line with inflation wherever possible (we have a flat pay structure)
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Tech and cycle scheme
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Flexible working possible based on your needs
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Continuous Personal Development actively encouraged and training opportunities explored.
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Enhanced annual leave: starts with 24 days per annum pro rata, rising to 32 days per annum pro rata plus Bank Holidays (pro-rata for part-time hours) after probation, with some restrictions on when holidays must be taken.
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Full entitlement to days off for sickness (including mental ill-health), compassionate leave, bereavement leave, and parental leave
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Enhanced maternity/paternity/adoption/shared parental leave pay
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Enhanced sick pay
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Collaborative decision making on organisational strategy and practice
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Working within an organisation that makes a huge difference in communities across London and the UK.
Recruitment process / how to apply
We know applying to jobs can be time consuming! And often candidates with lots of relevant experience can be put off if they don’t fit every part of the job description.
So, we’re using an ‘Easy Apply’ form, where you can attach a CV and fill out three questions to express interest in this role. Even if you are not sure you quite fit all the specifications - give it a go. It may take as little as 10 minutes.
We’ll then encourage you to apply at Stage 2 if we feel you have relevant skills and
experience. You’ll then have another week to complete a few further questions.
Get in touch if you’d like to chat informally about any aspect of this job description or the role:
The client requests no contact from agencies or media sales.
Join Us in Transforming Lives: Head of Fundraising & Comms
Are you ready to make a real difference? At STAMMA, we're on a mission to change perceptions and support those who stammer. If you're passionate about driving positive change, ambitious in your goals, and thrive in a ambitious and supportive environment, this opportunity could be yours.
About Us: STAMMA is a small but impactful charity, committed to empowering individuals who stammer and challenging societal misconceptions. We're a close-knit team with big aspirations, and we're looking for someone who shares our passion and determination.
What You'll Do:
- Strategy Building: Develop and implement a comprehensive fundraising and communications strategy, using insights from our community to drive impactful campaigns.
- Relationship Cultivation: Forge strong connections with donors, corporates, and grant-makers, showcasing the value and impact of our work.
- Legacy Engagement: Integrate legacy giving into our communications to ensure the lasting support of future generations.
- Community Development: Nurture and expand our donor base while fostering engagement through mass participation events and social gatherings.
Why You?
- Passion for Impact: You're driven by a desire to make a difference and excel in cultivating meaningful relationships.
- Adaptability: You can seamlessly transition between strategic planning and hands-on execution, thriving in a busy and ambitious environment.
- Creativity: You approach challenges with innovative solutions, constantly seeking new ways to engage and inspire.
- Inclusivity: You value diversity and inclusivity, championing our vision of a society where everyone is heard and respected.
- Continuous Growth: You're eager to develop professionally and personally, seizing opportunities for advancement and learning.
Essential Requirements:
- Excellent Fundraising Experience: Great experience in fundraising and communications, with a focus on achieving measurable results.
- Strong Communicator: Outstanding writing skills and the ability to craft compelling narratives across various channels.
- Analytical Skills: Proficiency in data analysis and utilising insights to drive decision-making.
- Team Leadership: Experience in motivating and leading teams, both paid staff and volunteers.
- Tech Savvy: Familiarity with CRM platforms such as Salesforce and email marketing tools like MailChimp.
Benefits:
- Salary: £45,000 - £50,000 per annum.
- Flexible Working: Hybrid or remote, with regular travel to our London office and donor meetings, you will very likely live a commutable distance from London.
- Generous Holiday: 25 days annual leave plus bank holidays, with additional time off over the Christmas period.
- Pension Scheme: Nest pension with contributions matched up to 8%.
Ready to Make a Difference? If you're ready to take on this exciting challenge and contribute to our transformative journey, we want to hear from you!
The application process is straightforward, we need a CV and a tailored cover letter outlining your suitability for the role. Please email Frederick Hillinger at TPP Recruitment () for the full job pack and to arrange a chat about the role.
Application Deadline: 18th March at 9am Don't miss out on this opportunity to join a passionate team dedicated to creating positive change. Apply now and be part of something extraordinary.
Join Us and Make Your Mark at STAMMA. Together, We Can Change Lives.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a dynamic and creative individual passionate about crafting impactful communication strategies?
Do you want to make a real difference in children's and young people's lives?
If so, we have a unique opportunity for you to join our team as our Communications and Marketing Manager.
At the Young Hammersmith and Fulham Foundation, we are entering a phase of development and growth with a new three-year strategy. As we expand our reach and impact, we require a talented and dedicated individual to help us tell our story and engage with our community. As our Communications and Marketing Manager, your role will be instrumental in shaping our narrative and driving engagement, significantly impacting our mission to support children and young people.
Leading our communications, you will play a vital role in shaping our messaging and driving engagement with our purpose and offer. You will work closely with our team to develop and execute a comprehensive communication strategy that reaches a broad audience and inspires action. With responsibility for creating content for our website, social media channels, and other marketing materials, you can showcase your skills and creativity in developing engaging content that resonates with diverse audiences.
The ideal candidate will possess experience in communications, marketing, or a related field and have excellent writing, editing, and interpersonal skills. You should be a creative thinker with a keen eye for detail, capable of developing innovative communication strategies that inspire and connect with our community.
Joining our organisation means being part of a small team that makes a big difference. We encourage you to apply today if you are looking for a role that allows you to use your skills, experience, and passion to make a real impact. Your work will directly contribute to our mission of supporting children and young people through our Membership organisations, which makes this more than just a job but a meaningful endeavour. Don't miss out on this unique opportunity to join our team and be part of something extraordinary!
Support our Membership to provide meaningful and memorable opportunities for young people.
The client requests no contact from agencies or media sales.