Reporting manager jobs

Purpose of the role

To support the communications team in raising the profile of Day One, primarily on social media and with a focus on short-form video content. 

As a staff ambassador for Day One, championing our values and behaviours and being committed to the difference that Day One makes is essential. The role sits within our Fundraising and Communications Department and will support the wider team.

Key responsibilities 

The post holder’s primary duties and responsibilities are as follows: 

• Lead the day-to-day management of Day One's social networks 
• Create content for Day One’s social media accounts, website and email marketing 
• Create video content for Day One’s social media channels and YouTube 
• Work closely with Day One’s Services Team to identify patient stories which demonstrate the charity’s impact 
• Write case studies and ‘stories of recovery’ based on the experiences of our service users and volunteers 
• Support the management of Day One’s paid advertising campaigns on social media 
• Assist the communications and fundraising team with various tasks including: 
• Assisting with events marketing 
• Assisting with website content creation 
• Supporting digital fundraising 
• Support the wider Day One organisation with effective communications 

What we’ll need from you

This job is all about supporting the communications team in raising the profile of Day One, primarily on social media and with a focus on short-form video content. You’ll need to be a great communicator and creative thinker with a passion for making great digital content. You will work closely with our service users, volunteers and staff to make compelling content for social media in both written and video form. You will need to be creative, proactive, empathetic and adaptable. Working closely with our fundraising and communications team, you’ll ensure people remain at the heart of our work by telling powerful stories that resonate with our audiences and effectively communicate the impact of major trauma and the support Day One provides. As we are a small organisation, you will need to be ready to support the wider team with fundraising and service delivery projects.

Who you’ll be working with

You’ll work as a key member of our friendly, experienced and enthusiastic communications and fundraising team. We're a small, hard-working team with big ambitions, but we still make the time to support each other. You’ll be line-managed by me (Digital Communications Officer), and work alongside our Communications Manager Dave and Marketing and Communications Officer Harriet. You’ll be supported by our Fundraising and Communications Director, a supportive SLT and board of trustees, and work alongside six fantastic fundraising colleagues. This position is new for the charity, so there is lots of scope for you to carve out the role and make it your own. We’ll support you, so together we can become the charity that communication professionals want to work for: because of the impact we have on the lives of major trauma patients and their families, our inclusive culture, professional development opportunities and exceptional communications.

For the full job description, please refer to the attached recruitment pack.

How to apply

Upload your CV and a supporting statement, in written and/or video form, demonstrating how you meet the criteria and outlining why you’re interested in the role. Please include any examples of projects that you’ve worked on which you would like to share in your supporting statement. This can include relevant projects from your professional or personal life. To send a video as part of your application, please refer to the attached recruitment pack on full details on how to upload this.

Closing date: Midnight Sunday 10th August 2025 

In-person interview date: Monday 18th August 2025 

If we receive a high number of applications, we may get in touch to do an initial phone screening with suitable applicants. 

Sitting within the Chief Executive’s Office, this new position of Internal Communications and Team Executive, will play a key role in delivering high-quality internal communications across ARUK. The Internal Communications Team exists to ensure every employee feels valued, included and informed. We are facilitators, ensuring employees have the tools they need to feel heard and empowered to engage authentically within the organisation, leading us closer to a cure.

Reporting to the Senior Internal Communications Officer, they will be a key member of the Chief Executive Office Team. They will also provide administrative support to the team, the Director of Strategy and Governance and our Board of Trustees to carry out their roles efficiently and to support delivery of ARUK’s strategy and CEO office team objectives.

Main duties and responsibilities of the role:

Internal Communications

· Manage monthly intranet metrics and reporting.

· Support teams on Internal Communications events, including the all-employee away day, annual picnics, Monthly Coffee Mornings, Board/Trustee activity, and other relevant areas.

· Work as part of the Internal Communications Team to deliver regular CEO Comms.

· Support the wider CEO Office Team with their internal communications needs.

Strategy and Governance

· Work with the Director of Strategy and Governance to provide support on key priority projects relating to strategy delivery and internal communications.

· Provide administrative and logistical support for our annual planning and budgeting process.

· Support the team with the logistics and organisation around Board meetings.

Administrative and Team support

· Learn how to use/and be proactive in using the organisation's CRM system (Salesforce) to record key activity for the CEO Office Team.

· Help arrange and service CEO Office team activities throughout the year, including team meetings, away days and development opportunities.

· Support the Executive Support team in providing administrative support to the Chief Executive and other Directors as required, including completing expenses, arranging travel and booking meeting rooms.

What we are looking for:

· Proven work experience in a similar role

· Comfortable using Microsoft Office (e.g., Word, Outlook, PowerPoint and Excel) and willing to learn new tools (e.g. intranet)

· Experience working with different people and working styles.

· Strong administrative experience and attention to detail

· Ability to liaise and communicate with staff at all levels

· Strong inter-personal skills, with an ability to build and maintain relationships, trust, empathy at all levels.

· Excellent listening skills, demonstrating flexibility, curiosity and a willingness to learn.

· Excellent organisation and time management skills.

· Strong team player who can work both independently and collaboratively with stakeholders at all levels.

· Strong written and verbal communication skills, with a high attention to detail.

· Strong ethical standards and a high level of personal integrity.

· Ability to maintain discretion and confidentiality at all times.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £26,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 3rd August 2024, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

About The Role

Do you want to be part of empowering individuals to find their own solution to their housing crisis? This may be the job for you!

We have two roles available, one in Cirencester and one in Witney. 

You will provide a comprehensive homelessness service to customers with a range of housing related issues on behalf of Publica and involved with assisting in the day to day running of Publica’s Homeless Hostel’s.

Creating individual housing plans for every applicant which fully reflects their needs and circumstances, whilst managing and resolving caseloads for those currently experiencing a housing crisis. Sourcing appropriate short term and long term accommodation to assist the council in discharging its duties, whilst maintaining accurate records both written and electronically and ensuring they are captured and recorded accurately.

You will be required to represent the section/department at meetings/working parties/case conferences as appropriate and maintain a thorough knowledge of Housing and related legislation, including the Housing Acts, case law, the Homelessness Reduction code of guidance and good practice in the implementation thereof.

What we are looking for…

 
The successful candidate will be analytical and confident in interpreting housing legislation, with strong decision making skills essential for delivering effective homelessness prevention and relief services. 

You will be someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role. 

This role requires a strong understanding of professional boundaries and the ability to maintain them — even in emotionally complex situations. This is a rewarding but demanding role — ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality. 

You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled.

Teamwork is essential for this role to work effectively with colleagues and external agencies.

Please note you will need to be in the Witney/Cirencester offices 2 – 3 days a week and have the ability to travel within the district as required.

You will need…

• GCSEs (5 A-Cs or equivalent, including Maths and English) Please confirm what qualifications as not clear on JD
• Experience of working with vulnerable people
• Experience of working with people with complex needs
• Communicates effectively at all levels (excellent verbal and written skills)

For more information about this role please see the Job Description/Person Specification.

Special Conditions…

• Full UK Driving Licence with access to a vehicle for work purposes
• DBS Check
• Expected to work reasonable additional hours in line with the needs of the service

What can we do for you… 

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of 5% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please apply for the role at the location you prefer to work at. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It’s important that we’re a good fit for each other, so let us know what’s important to you and why you want to work for Publica Group Ltd.

Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. 

Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references;  proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.

About Us

You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. 

Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.

We are working with an incredible health charity to to recruit a Direct Marketing Officer to join their multi-million pound team.

You will already have some experience of working in a fundraising environment, ideally with experience of direct marketing, individual giving and gaming products. Youll enjoy working as part of a busy and high performing team which works to demanding targets.

This role is primarily based in either the London or Sheffield office. The hybrid working model allows you to work up to 3 days per week at home. This role is closing on 3rd August and interviewing the following week.

The Role
Join a high performing team of ten, reporting to the Senior DM Manager, and alongside another Officer with the support of an executive.

Plan, deliver and manage direct marketing campaigns to recruit, develop and build relationships with gaming supporters.

Management of direct marketing activities including briefing agencies, sourcing material, managing data selections, appraising creative copy and artwork.

Take accountability for ensuring that assigned Direct Marketing campaigns are managed against agreed expenditure levels.

Track, analyse and report on results from assigned Direct Marketing campaigns.

Brief and manage internal and external suppliers, acting as point of contact for day to day queries and results management.

The Candidate
Experience of working in direct marketing and/or individual giving, ideally with gaming activities such as lottery and raffles.
Experience of working with external suppliers, including managing agencies.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

This is a new post and an exciting time to join The BRIT School team, as we continue to build on our successful corporate partnerships programme. 

Joining us now as Philanthropy Officer, you will be at the start of our efforts to build on this momentum, helping the School to realise ambitions as we launch our new Five Year Strategy.

We are looking for someone who has a passion for the ethos and ambition of The BRIT School. As a member of a focused and growing team, you’ll have the autonomy, responsibility and

freedom to bring your own creativity, drive and skills to the role, and to make an impact… not only on our fundraising ambitions, but on the lives of the young artists we support.

We would welcome candidates who are looking to move into corporate fundraising from other fundraising backgrounds, or relevant sales environments; we're also open to people at the start of their fundraising career. We are supportive of - and happy to consider - flexible working arrangements, including hybrid/home working.

The BRIT School is committed to Equality, Diversity and Inclusion, which is the bedrock of our ethos and values. 

We look forward to receiving your application, and we hope to meet you soon.

About the Angelou Centre

With over 30 years in service of Black and racialised women and children

The Angelou Centre is a Black-led organisation based in Newcastle. We specialise in supporting Black and racialised women and children at risk of experiencing domestic abuse and other forms of Violence Against Women and Girls (VAWG).

We help women, children and young people recover after experiencing violence, abuse or unfair treatment.

We listen, we understand, and we never judge.

How to Apply

Please submit your CV and a cover letter outlining your reason for applying and how your past work experiences make you suitability for the role. You can find the full job description on our website - Careers - The Angelou Centre

Deadline: Monday 21st, July

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found, therefore we suggest submitting your application as soon as you can.

This post is:

• subject to Enhanced DBS Disclosure
• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.
• Candidates must be eligible to live and work in the UK
• Open to women* only (*exempt under the Equality Act 2010 Schedule 9, Part 1

The Angelou Centre is aware that women and people of the global majority are less likely to apply for jobs unless they meet every single qualification and requirement. So, if you are excited by the role, but your past experience doesn’t quite match every requirement we encourage you to apply anyway. You may be just the person we are looking for.

Role Overview

Contract: Full-time fixed term for 2 years

with possibility of extension subject to funding  

Salary: £23,387 to £27,445.60 (per hour £12.85 to £15.08)

Depending on experience and qualifications

Hours & Days 35 hours a week

Monday to Fridays 9am to 5pm                                        

Additional benefits 25 days paid holiday,

employer’s pension contribution of 6%,

enhanced maternity leave

 Location: Newcastle upon Tyne

As an Advocate within The Angelou Centre you will be part of our front-line team providing emotional and trauma informed support to women and children.  As an Advocate working within Haven team your primary focus is on supporting the women and children living within our refuges.  Refuge Advocates are responsible for providing women and children with continuous one-to-one support, practical advice and advocacy, such as writing referrals for women to access immigration support. Much of this work takes the form of casework, and report writing, as well as ensuring that the women receive comprehensive support that addresses their health, social care, housing, immigration and benefit-related needs.

Refuge Advocate are required to attend police meeting, court hearings, immigration meetings. You will support women with housing benefits as well as ensuring they are attending training classes ran by The Angelou Centre. Working as a Refuge Advocate can be emotional demanding but is a highly rewording role.

Please be aware that this role will require you to sometimes work unsociable hours when rota-ed to be on-call.

Our ideal candidate is someone who;

• Is confident and pro-active in advocating on behalf of our survivors and able to represent their needs when working with partner agencies
• Is compassionate, non-judgmental and committed to supporting survivors of domestic abuse
• Has excellent written skills with some experience of casework within legal, healthcare or an educational setting.
• Has experience of conducting risk and needs assessments within legal, healthcare or an educational setting.

Key Responsibilities

 Advice and Advocacy Support

• Provide tailored, one-to-one continuous support, advice, and advocacy to black and minoritised victims and survivors of domestic abuse and exploitation
• Provide weekly drop-in opportunities for black and racially minoritized women in the local area
• Advocate for women with external agencies and promote social justice.
• Establish and maintain good working relationships with Local Authorities, Children's Social Care and any other relevant voluntary and statutory agencies.
• Ensure that the health, wellbeing and rights of women and children are promoted throughout service delivery.
• To develop specialist knowledge in the area of domestic abuse, immigration abuse and gender-based violence, and how this impacts women from Black and racialized minorities differently, through attendance at relevant training, learning events and conferences

Casework

• Complete regular risk assessment tools for each case supported and risk management plans, including DASH RIC assessments.
• Complete reports, to assist Line Manager in providing detailed reports to funders
• Maintain in depth and up-to-date knowledge of all practice, procedures and policies.
• To deal with complaints, feedback and suggestions and identifying practical solutions to any barriers.
• Provide practical support to women taking all necessary steps to ensure the general safety, protection and wellbeing of women and children.
• Write quality assessment reports and support letters, collect evidence and statements, as well as undertake appropriate representation where necessary.
• Write quality risk assessments for referral to the Multi-Agency Risk Assessment Conferences (MARACs) and Child Protection Conferences and to be in attendance when required.
• Assist women with their additional immigration needs, with the ability to work closely and effectively with legal representatives.

General Responsibilities

• Contribute to the smooth running of The Angelou Centre and our activities
• Assist in maintaining high standards; including conduct with colleagues, external agencies and service users and complying The Angelou Centre’s confidentiality, equal opportunitiesand other policies and procedures 

In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. Such duties however, will fall within the scope of the job at the appropriate grade. This job description will be subjected to review with the post holder, to ensure that it accurately reflects the duties and range of the post. The aim is to improve the quality of service for black and racialized women and all matters relating to their wellbeing.

Person Specification

Experience & Abilities

• Experience of supporting women who have experienced or are at risk of domestic abuse
• Experience of risk and needs assessment, safety and support planning, particularly with clients with complex/multiple needs
• Experience of partnership working and of maintaining excellent working relationships with a range of stakeholders; particularly social care.
• Experience of managing a high caseload
• Strong IT skills with experience around data collection and monitoring
• Excellent written abilities, with some experience within preparing reports for courts, case conference and information for MARAC
• Experience around setting clear professional boundaries with clients and partners
• Ability to work cooperatively within a team and with statutory organisations

Knowledge & Qualifications

• An excellent understanding of sexual violence
• An excellent understanding of UK policies and legislation around domestic abuse
• Good knowledge of UK adult safeguarding practice, procedures and legislation.
• Safeguarding Adults and Children Level 1
• A good understanding of confidentiality and anti-discriminatory practice; safe practice and health and safety procedures

Values & Approach

• Commitment to anti-racist, trauma-informed, and feminist practice.
• Empathy, kindness, and cultural competence, with a commitment to supporting Black and racially minoritised women
• Has a ‘can do’ positive approach with a curious open to learning approach
• Able to work flexibly and respond to crisis situations with a trauma-informed approach
• Able to priorities workload and work independently using your own initiative
• Has a commitment to shared responsibility in a team context approach
• Willingness to undertake training and show a commitment to continuous personal development, reflecting on own practice with a willingness to make changes if needed

Desirable Criteria

• Experience in crisis management
• IDVA and/or ISVA qualification
• An excellent understanding of domestic abuse and of UK policies and legislation around domestic abuse
• Good working knowledge of UK adult safeguarding practice, procedures and legislation.

Personal Safety Project Customer Service Liaison/Administrator

 Salary £10,082.80 pro rata (£25,207 FTE) Part Time / 14 hours per week

Age UK Croydon’s very successful Personal Safety Project (Falls Prevention) for older people in Croydon is recruiting a new Customer Service Liaison/Administrator. If you are an enthusiastic, passionate and organised individual, this could be the role for you.

Our Personal Safety Project (PSP) is a free service which aims to help older people who have fallen or are at risk of falling at home. The service is available to anyone aged 50 and over who lives in the borough of Croydon.

Our trained assessors carry out a comprehensive risk assessment to identify potential causes of falls and hazards in the home and can arrange for stair rails, grab handles and other necessary aids to be supplied and/or fitted, free of charge. The project can provide ongoing telephone support for up to six weeks to monitor the risk of further falls post engagement.

If you are passionate about supporting older people to remain safe and independent at home and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.

We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

 Full training will be provided; the important qualities we are looking for are:

· Excellent communication and listening skills

· Organised with ability to manage a caseload

· Ability to accurately record and store information

· Excellent organisational and time management skills

· A cheerful, friendly and outgoing personality

Applications sent by post should be marked confidential and for the attention of:
Recruitment, Age UK Croydon, 81 Brigstock Road, Thornton Heath, CR7 7JH

 This post is subject to a disclosure and barring service check.

CVS not accepted. 

 Closing date for applications: 9am, Tuesday 5th August 2025

Interview Dates: Tuesday, 12th August 2025

 We reserve the right to close the vacancy early if a suitable applicant is found before the advertised closing date.

Apply before Thursday 31st July 2025

This role requires you to already have a Right to Work in the UK

Reporting to:  Partner Journey Supervisor
Responsible for:  Communications with our donors, sponsors, and inquirers
Location:  122 Braymere Road, Hampton, Peterborough, PE7 8NB
Weekly Hours:  40 hours per week
Salary:  £30,000 pa

WELCOME TO GFA WORLD

Since 1979, we have been committed to serving the “least of these” in Asia and Africa, primarily in places where no-one has ever heard the name of Jesus, so that those still waiting can experience the love of God for the first time. We are partnered with national missionaries serving as the hands and feet of Christ in Asia and Africa, helping children in poverty and suffering, and running community development initiatives to help families in need of care or during disasters.  

As a Christian missions order we function as a community, and by joining GFA World you'll be joining a family that's doing life together, journeying towards Jesus, living for eternity, and making a difference for some of the poorest and most afflicted people on earth, in Christ's name. 

WHY THIS ROLE MATTERS

Our impact on the mission field is fueled by the faithful donations and prayers of our sponsors and donors in the UK and Europe.  These are our "partners" in the Gospel, labouring with us in prayer, giving sacrificially, raising a voice for the needs on the mission field, and often finding meaning in Jesus' call on their lives. 
 
Most people don't realise how much need there is, nor how they can make a difference to it, while for some it doesn't yet matter.  We aim to be a window into the mission field, to help people see the multitudes and be moved with compassion, and begin to take steps to make that difference as a partner of GFA World.  This is their "Partner Journey".

Today thousands of people in the world will die without ever having had a chance to hear of Jesus' love for them, and we exist to give more people that chance before it's too late.  We currently have about 1,500 generous partners, and we hope to double that in the next 5 years.  

In this role you will serve as a vital link between the church in the UK and Europe and the mission fields of Asia and Africa.

YOUR RESPONSIBILITIES

You will help people find their path on our "Partner Journey".  You will function as part of a team, and have training in each aspect of the team's ministries, but you will only be responsible for certain ones or parts of them at any one.  These functions include, but are not limited to:
•  Point of Contact
•  Donor Services
•  Sponsor Relations
•  Posting Materials
•  Corporate Prayer

Point of Contact
Our sixth Core Value is "Having A Servant Lifestyle", and one way we do that is by answering phone calls and e-mails from our partners and inquirers.  You and the team will be the voice of GFA World to the UK and Europe, representing the mission field to them.  We will train you to answer queries, process requests, and share stories from the mission field. 
 
Donor Services
Our second Core Value is "Being A People Of Integrity And Excellence", and one key way we live that out is proper handling of donations from our faithful partners.  You and the team will receive donations and record them in our database, and send the appropriate acknowledgments to those who gave them.  

Sponsor Relations
Part of our Mission Statement is to "fulfil the Great Commission through sending out qualified labourers in partnership with the body of Christ".  There's no better way to see that happen than to help believers here sponsor missionaries in mission field areas.  You and the team will help people initiate and maintain their sponsorship commitments, sending them photo profiles, testimonies, and updates.

Posting Materials
We can't take everyone to the mission field to experience what God is doing, the next best things is to give them materials which tell the story, and challenge them to think about others.  You and the team will be helping that happen by sending people our mission minded materials and books.

Corporate Prayer
Our fifth Core Value is "Being A People Committed To Prayer And Worship", and GFA World started with a Tuesday Night Prayer Meeting.  It is fueled by prayer, and would die out without it.  We maintain this tradition and require all staff to take part in praying for the needs of a dying world, to ensure we are always depending upon the Holy Trinity for grace for His work.

ABOUT THE APPLICANT

We recognise that, to be great at your role, there are certain characteristics that are important and others that enable a good fit within our existing team and culture.  But if you don’t meet them, get in touch anyway!  you may be more awesome that you realise.

• You are a practising Christian who reads the Bible and has attended a local church for at least 2 years
• Proven experience in administrative roles
• Excellent organisational and time management skills
• Strong attention to detail
• Proficiency in Microsoft Office suite (Word, Excel, Outlook)
• Experience with database management
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• You’d like to make a difference for people in other countries, even though you may never meet them in person
• You don’t feel a call to go to the mission field yourself, but you desire to use your time on Earth to help people know Jesus, from an office here in England
• You are able to communicate effectively in spoken and written English
• Have excellent verbal and written communication skills and be able to communicate clearly and effectively to internal and external Partners and team members.
• Ability to develop a rapport quickly with internal and external Partners, adopting a friendly and confident approach with a wide range of Partner types.

NOTE: As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to:
•  be a practising Christian, and current active membership of a local church
•  subscribe to our statement of faith and the Nicene Creed (see below)
•  demonstrate a personal commitment to our Mission and Core Values
•  participate in, and sometimes lead, our times of Christian prayer
•  be willing to work with Christians from various denominations

GFA WORLD’S STATEMENT OF FAITH

WE BELIEVE:

•  That the Bible is the inspired and infallible Word of God, given to us by the Church – “the pillar and ground of the truth” (1 Timothy 3:15).
•  The Nicene Creed to be the official Creed of the Holy Church.
•  In one God, Creator of all things, eternally existing in three persons: Father, Son, and Holy Spirit, and that these three are co-eternal and of equal dignity and power.
•  In the deity of Jesus Christ; His miraculous conception by the Holy Spirit; His virgin birth; His sinless life; His death on a cross; His bodily resurrection; His ascension to the right hand of the Father; and His personal, imminent return.
•  That man was created by and for God; that by man’s disobeying God, every person incurred spiritual death, which meant they were no longer in communion with God, and physical death was the consequence; and that all people are given the option of being redeemed and restored to God.
•  The Lord Jesus Christ died for our sins and that all who believe in Him are declared righteous because of His victory over death and are, therefore, in right relationship with God.
•  Salvation means far more than being “saved from sin; we are saved for sonship, to be divinely adopted sons and daughters of God. Forgiveness is the precondition for God’s greater gift, the gift that will last beyond our death: the gift of divine life” (1 Corinthians 15:3-7).
•  Believers in Christ are destined to share in the life of the Holy Trinity. Sharing in the life of God, as God has shared in our humanity (1 Peter 1:4).
•  In the present ministry of the Holy Spirit indwelling all believers and thus enabling and empowering the life and ministry of the believer.
•  In the bodily resurrection of everyone who has lived, the everlasting blessedness of those in right relationship with God, and eternal separation for those who have rejected God’s forgiveness in His Son.
•  The sacrament of marriage to be ordained by God as a holy union between one man and one woman as biologically defined at birth.

OUR MISSION

To be devout followers of Christ and to fulfil His Great Commission amongst people still waiting to hear His name for the first time... by training up, sending out, and assisting qualified labourers in partnership with the body of Christ

OUR CORE VALUES

1. Knowing the lord Jesus more fully & intimately
2. Being a people of integrity and excellence
3. Living in submission to God’s word
4. Being a people of faith
5. Being a people committed to prayer & worship
6. Having a servant lifestyle
7. Being a people of grace & love
8. Serving sacrificially
9. Being a people sold out to win the lost at any cost
10. Working together with the body of Christ

THE NICENE CREED

We believe in one God, the Father Almighty, maker of heaven and earth, and of all things visible and invisible.

And in one Lord Jesus Christ, the only begotten Son of God, begotten of the Father before all worlds; God of God, Light of Light, very God of very God; begotten, not made; being of one substance with the Father, by whom all things were made. Who, for us men and for our salvation, came down from heaven, and was incarnate by the Holy Spirit of the Virgin Mary, and was made man; and was crucified also for us under Pontius Pilate. He suffered and died and was buried; and the third day He rose again, according to the Scriptures, and ascended into heaven, and sits at the right hand of the Father; and He shall come again, with glory, to judge the living and the dead; whose Kingdom shall have no end.

And we believe in the Holy Spirit, the Lord and Giver of Life; who proceeds from the Father; who with the Father and the Son together is worshiped and glorified; who spoke by the prophets. And we believe in one, holy, catholic and apostolic church.

We acknowledge one baptism for the remission of sins; and we look for the resurrection of the dead and the life of the world to come.

Amen

Come and join a small team of doers, who have banned red tape, silos, politics and “computer says no” scenarios to work for a really uplifting cause.  

At SportsAid we exist to encourage, enable and empower the next generation of athletes to achieve their ambitions in sport and life. For decades, we have been side by side with Britain’s greatest emerging sporting talent, from Mo Farah to Jessica Ennis-Hill to Ade Adepitan, Paula Radcliffe and so many others to give them vital support before they became Olympic and Paralympic stars.

We are looking to appoint a new Digital Communications Officer to play a key role in helping SportsAid build vibrant and engaged online communities, delivering content and fostering meaningful interactions across our digital platforms.

Our new digital community engagement platform will be a cornerstone of SportsAid’s digital strategy, providing an essential space for athletes and their parents to access tailored resources and training, connect with peers, and feel part of a supportive community.

Your focus will be on:

· Planning and producing content for the online community platform, ensuring regular updates, discussions, and engagement opportunities

· Day-to-day management of SportsAid’s social media channels, amplifying stories, celebrating achievements, and engaging with a wider audience

• Creating a mix of written, visual, and video content to drive engagement and audience growth.

Does this sound like you?

· Excellent organisational skills and the ability to manage multiple projects simultaneously

· Experience managing social media platforms, particularly Instagram, LinkedIn, Facebook and TikTok

· A passion for sport and strong understanding of the sports industry and the unique experiences of athletes

· Basic graphic design and video editing skills (e.g., Canva, Adobe Creative Suite).

The salary is £31,250 p.a (pro rata), working across four days a week, and opportunities for flexible working are available. Actual salary c.£25,000.3 years fixed term contract

SportsAid Head Office in London (near London Bridge) with hybrid working. We are normally all in the office on Mondays and one other day of our choice. We are flexible about start times to help with the cost of commuting and we are genuinely flexible all round.

If you have any questions about flexibility, do tell us and we’ll do our best to accommodate.

A full job description is available.

 Want to find out more?

Jack Carnell, our Digital Communications and Content Manager would be more than happy to have an informal chat to help you decide if this is for you. Feel free to email him to arrange a good time to do it.

SportsAid recognises that certain sections of the community have been affected by structural inequities and may be denied the opportunity to participate equally and fully in sport at all levels. SportsAid as an organisation believes our role is to remove the barriers that our most under-served, at risk and minoritised groups of young people experience when trying to access sport and physical activities.

SportsAid therefore positively welcomes, and seeks to achieve, diversity in our workforce and that all job applicants, volunteers and employees receive equal and fair treatment.  We positively encourage applications from all candidates regardless of age, ethnicity, gender, disability, marriage and civil partnership status, gender identity, background, religion, faith, sexual orientation, maternity status, pregnancy, belief or nationality.

Please apply with your CV and one page how you meet the essential criteria by 22nd July 2025.

On receipt of your application, you will be sent a confidential equal opportunities form which all applicants will be asked to complete.

Shortlisted applicants will be invited by 25th July to have a preliminary online conversation with the current Digital Communications and Content Manager between 28th July to 1st August.

Interviews will be held in person 11th and 12th August 2025

This is a brand new role with Action Duchenne, leading our new Fundraising and Communications team. This role is part of the Senior Leadership Team.

Applications close at 9am on Monday 21st July 2025, with interviews likely to take place in the weeks commencing 28th July and 4th August 2025. To apply, please click 'Apply', where you will be redirected to our application form.

Main Purpose of the Role:

To manage, lead and support the Fundraising and Communications Team to retain donors, increase income and provide clear direction for our communications. This role will involve supporting relationships with sponsors of Action Duchenne’s International Conference, developing and implementing the fundraising and communications strategy, and reviewing our case for support for our core work and projects.

Specific Tasks:

The focus areas and key deliverables of this role are as follows:

• Develop and deliver on a clear fundraising and communications strategy, with annual action plans and clear objectives and KPIs for team members.

• Understand and keep abreast of sector trends and compliance updates relating to fundraising and communications

• Develop and maintain oversight of all budgets, targets, forecasts and processes relating to fundraising and communications

• Co-ordinate the prioritising of income streams, including community, individual giving, corporate, legacy and trust and grants

• Research, identify, and where there is capacity, pursue income generation opportunities that match the objectives of Action Duchenne

• Ensure Action Duchenne is compliant with all applicable elements of the Fundraising Regulator’s Code of Fundraising Practice, law, and the Charity Commission relating to fundraising

• Research, identify and apply to Trusts and Foundations with a clear pipeline

• Prepare reports for Trustees either for the full Board, or where required, to sub committees, which will include fundraising and communications progress against objectives.

• With a team keen to learn, provide leadership and hands on support to ensure objectives are achieved

• Undertake a review of all Communications materials, including social media and website

• Lead by example across the team and organisation

• Be part of, and therefore contribute towards and prepare for Senior Leadership Team meetings

• Identify existing or potential events to develop relationships with funders, including Action Duchenne’s annual international conference

• Feed in to the development of the international conference, led by the Head of Operations & Events

• Work with staff across the organisation to ensure all elements of work are collaborative, specifically when submitting funding bids or developing the annual international conference

• To maintain the contact database, keeping it up to date and accurate

• Continue to invest in professional development in yourself and your team, including safeguarding

• Identify opportunities, alongside the team, for cross team working - including residentials; family events; Science Educations workshops with regional meetups and education visits to schools and local authorities.

• Obtain, decipher and provide training to the Support Team on new updates relevant to Duchenne families, such as DLA, EHCP and more.

• Work closely with your team, to ensure that each family receives the best support possible, and that long-term support is provided.

• Lead on the development and delivery of monthly reporting of engagement and support contact, which will feed into the wider All Through Support journey. 

• To work with the Head of Operations and Events to contribute to Agenda topics and speakers from the community; assign roles for the conference to the Support Team.

• Establish a database for external stakeholders also supporting those living with Duchenne on a national basis, fed in to from the Support Team.

• To develop a triaging and caseload process for the Support Team, and how best to regularly monitor this.

• Be involved in the recruitment, selection, and induction of volunteers appropriate to your area of work. 

• Coordinate cover for the Support Team when there is sickness or leave.

Further details can be found on the person specification attached.
Action Duchenne is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates with relevant lived experiences and those from under-represented groups to apply.

You will be responsible for working across the charity to identify new funding opportunities, preparing high-quality applications, and maintaining relationships with key funders. 

This is an exciting opportunity for a proactive and highly organized individual with experience in fundraising and grant writing.  Making A Difference To Maidstone is a hyper local Christian Charity working on behalf of those in crisis in Maidstone Kent.

Responsibilities:

· Research and identify potential trusts and foundations to approach for funding.

· Work with the Management team to identify projects and proposals.

· Write compelling funding applications and reports to secure financial support for the charity’s projects and initiatives.

· Build and maintain strong, long-term relationships with key funders, keeping them informed of progress and the impact of their donations.

· Build and maintain strong long-term relationships with corporate funders, keeping them informed of progress and the impact of their donations.

· Manage a portfolio of existing trusts and foundations, ensuring timely reporting and stewardship.

· Track and manage fundraising data, ensuring accurate records of all communications and activities.

· Prepare regular fundraising reports.

Required Skills and Experience:

· Proven experience in fundraising, with a strong focus on trusts and foundations.

· Excellent written and verbal communication skills, with the ability to write persuasive proposals and reports.

· Strong research skills and the ability to identify new funding opportunities.

· Experience in managing donor relationships.

· Highly organized, able to manage multiple projects and deadlines.

· Self-motivated and comfortable working independently.

· Proficient in all Microsoft and Google software applications

Desired Skills and Experience:

· Knowledge of Beacon Customer Relations Management system desired

· Certificate in Fundraising either from the Chartered Institute of Fundraising or equivalent desired

· A good Marketing and/or Fundraising background is desired

· A commitment to making a positive impact.

.         Marketing experience desirable

Role specifics:

· Office based role

Please apply via the blue apply button above

Job description

We’re looking for an enthusiastic Communications and Events Coordinator lead the development and delivery of Khulisa’s communications strategy and key campaigns, designed to engage our supporters, stakeholders, and the wider UK public.

About Khulisa: 

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime.

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we also work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester. 

About the role: 

This role will be a key part of helping to raise awareness of Khulisa’s mission and the issues we address, strengthening support for our programmes. The postholders will also take ownership of planning and delivering all Khulisa events, ensuring they are impactful and well-executed.

• Develop and deliver Khulisa’s Communications and Branding Strategy in line with the strategic plan.
• Lead public engagement campaigns to raise awareness, promote youth voice, and drive participation.
• Plan and manage events, including fundraising and challenge events, from concept to delivery.
• Create and manage digital content across social media, website, newsletters, and other channels.
• Recruit and supervise volunteers to support communications and event-related activities.

For a full list of duties and responsibilities, please see the attached job description below. 

The post holder will be required to work from home permanently but be willing and able to easily travel to various locations across the London and the North West as necessary to fulfill the requirements of the role and to engage with stakeholders and colleagues.

What we're looking for:

1. Abilities/Experiences

• Experience in digital campaigning and digital content creation.
• Experience of planning and delivering events, including fundraising events, liaising with partners, suppliers and colleagues.
• Excellent written, copywriting and editing skills and proven ability to communicate campaigning messages in a compelling, succinct and engaging way.
• Experience creating digital content for a variety of audiences, including experience of using a range of digital software and tools, and knowledge of message testing and optimisation.
• Experience in designing popular, results-oriented and successful campaigns.
• Ability to use design software (such as InDesign, Canva, Photoshop and Illustrator).
• Experience working within a close-knit team in a busy and fast paced working environment.
• Demonstrable ability to plan and prioritise own workload with minimum supervision.
• Ability to buy strongly into strategic objectives and reflect passion for Khulisa’s work with and for young people.
• Experience of using Salesforce or similar CRM system as well as all-in-one marketing platform such as
• Mailchimp to deliver effective long-term public engagement.
• Willingness to work occasional evenings and weekends when required.

2. Qualifications

• Relevant qualification in Project Management, Events Management or Communications, or equivalent years of experience.

3. Knowledge/Skills

• Knowledge of relevant software and digital tools to deliver effective long-term public engagement and digital fundraising campaigns.
• Strong knowledge of WordPress or similar website builder.
• Knowledge of best practice in digital fundraising.

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

How to Apply

Please submit your CV and a cover letter outlining your reason for applying and how your past work experiences make you suitability for the role 

Deadline: Monday 21st July

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found, therefore we suggest submitting your application as soon as you can.

 This post is:

• subject to Enhanced DBS Disclosure
• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.
• Candidates must be eligible to live and work in the UK
• Open to women* only (*exempt under the Equality Act 2010 Schedule 9, Part 1

The Angelou Centre is aware that women and people of the global majority are less likely to apply for jobs unless they meet every single qualification and requirement. So, if you are excited by the role, but your past experience doesn’t quite match every requirement we encourage you to apply anyway. You may be just the person we are looking for.

Role Overview

Contract: Full-time fixed term for 12 months,

with possibility of extension subject to funding

Salary: £23,387 to £27,445.60 (per hour £12.85 to £15.08)

Depending on experience and qualifications

Hours & Days 35 hours a week

Monday to Fridays 9am to 5pm                            

Additional benefits 25 days paid holiday,

employer’s pension contribution of 6%,

enhanced maternity leave

 Location: Newcastle upon Tyne

As an ISVA within The Angelou Centre you will be part of our front-line team providing emotional and trauma informed support to women and children experiencing gender based domestic abuse.  The primary responsibility of all advocates within The Angelou is to provide women and children with continuous one-to-one support, practical advice and advocacy, such as writing referrals for women to access the Sexual Assault Referral Centre (SARC). Much of this work takes the form of casework, and report writing, as well as ensuring that the women receive comprehensive support that addresses their health, social care, housing, immigration and benefit-related needs. All advocates are required to spent at least 30% of your time will be spent on outreach work to engage with communities that may not have heard of The Angelou Centre.

Specific to the ISVA role, is to provide tailored support, advice and advocacy to women who are or have been victims of sexual abuse and exploitation. Alongside this you will support The Angelou Centre in raising awareness of sexual education through outreach activities, ensuring services are accessible to women of the Black and racialised community. 

Our ideal candidate is someone who;

• Is confident and pro-active in advocating on behalf of our survivors and able to represent their needs when working with partner agencies
• Is compassionate, non-judgmental and committed to supporting survivors of domestic abuse
• Has excellent written skills with some experience of casework within legal, healthcare or an educational setting.
• Has experience of conducting risk and needs assessments within legal, healthcare or an educational setting.

Key Responsibilities

Advice and Advocacy Support

• Provide tailored, one-to-one continuous support, advice, and advocacy to black and minoritised victims and survivors of sexual violence and exploitation
• Provide weekly drop-in opportunities for black and racially minoritized women in the local area
• Support improved mental wellbeing and resilience, measured using Warwick Edinburgh Mental Well Being Scale and the Chaos Index for those with complex needs.
• To be aware of external service processes to safeguard individuals who are exposed to sexual exploitation.

Outreach Support

• To attend external team meetings and presentations in relevant forums and partnerships
• Develop and maintain good working relationships with key organisations and their staff to support women to gain access to the services they require.

Casework

• Complete regular risk assessment tools for each case supported and risk management plans, including DASH RIC assessments.
• Complete reports, to assist Line Manager in providing detailed reports to funders
• Maintain in depth and up-to-date knowledge of all practice, procedures and policies.
• To deal with complaints, feedback and suggestions and identifying practical solutions to any barriers.

 ISVA Specific

• To set up and maintain services to women in custody who are experiencing and/or are at risk of Sexual exploitation.
• To develop specialist knowledge in the area of sex work and sexual exploitation, and how this impacts women from Black and racialized minorities differently, through attendance at relevant training, learning events and conferences
• Raise awareness on sexual education through outreach activities, ensuring services are accessible to those with protected characteristics and/or facing multiple disadvantages.
• Help improve local services understanding of the dynamics of sexual exploitation and the long-term impact.
• Support police when undertaking visits to brothels to assist with safeguarding women who are experiencing Sexual exploitation.

In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. Such duties however, will fall within the scope of the job at the appropriate grade. This job description will be subjected to review with the post holder, to ensure that it accurately reflects the duties and range of the post. The aim is to improve the quality of service for black and racialized women and all matters relating to their wellbeing.

Person Specification

Experience & Abilities

• Experience of supporting women who have experienced or are at risk of sexual abuse and violence
• Experience of risk and needs assessment, safety and support planning, particularly with clients with complex/multiple needs
• Experience of partnership working and of maintaining excellent working relationships with a range of stakeholders; particularly social care.
• Experience of managing a high caseload
• Strong IT skills with experience around data collection and monitoring
• Excellent written abilities, with some experience within preparing reports for courts, case conference and information for MARAC
• Experience around setting clear professional boundaries with clients and partners
• Ability to work cooperatively within a team and with statutory organisations

Knowledge & Qualifications

• An excellent understanding of sexual violence
• An excellent understanding of UK policies and legislation around sexual abuse
• Good working knowledge of UK adult safeguarding practice, procedures and legislation.
• Safeguarding Adults and Children Level 1
• A good understanding of confidentiality and anti-discriminatory practice; safe practice and health and safety procedures

Values & Approach

• Commitment to anti-racist, trauma-informed, and feminist practice.
• Empathy, kindness, and cultural competence, with a commitment to supporting Black and racially minoritised women
• Has a ‘can do’ positive approach with a curious open to learning approach
• Able to work flexibly and respond to crisis situations with a trauma-informed approach
• Able to priorities workload and work independently using your own initiative
• Has a commitment to shared responsibility in a team context approach
• Willingness to undertake training and show a commitment to continuous personal development, reflecting on own practice with a willingness to make changes if needed

Desirable Criteria

• Experience in crisis management
• IDVA and/or ISVA qualification
• An excellent understanding of sexual violence and of UK policies and legislation around sexual abuse
• Good working knowledge of UK adult safeguarding practice, procedures and legislation.

Job Title: Team Lead - Member and Supporter Experience

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London)

Interview Date: 5 August 

*This role sits within a pay grade with a pay range of £32,395 to £48,593. The salary on appointment will be set at the lower end of the pay range, to a maximum of £40,494 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

It’s an exciting time to join the Ramblers as we have recently refreshed our strategy to support the delivery of our long-term ambitions.

We need your drive, knowledge, skills, and creativity to help us raise awareness of the Ramblers and what we stand for, enabling the charity to grow its supporter base and open up the joys and wellbeing benefits of walking to many more people.

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Context and purpose of role

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation.

We are looking for someone with experience in working in high in-bound volume (calls/emails) supporter or customer service environments. The candidate must have experience in handling multiple enquiries across different channels and ideally in coaching, mentoring or supervising others.

Key Responsibilities:

Team Leadership and Coaching

• Manage the Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching.
• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers.
• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support.
• Co-ordinate key business project delivery within the team, liaising with other teams, coaching the team, and supporting delivery.

Supplier and Project Management

• Manage relationships with key suppliers, including our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures.

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget.

• Proactively identify new solutions or efficiencies to improve working practices.

Operational Oversight

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota.
• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines.
• Lead the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles.
• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making.

High standard supporter care

• Support the team daily in answering incoming enquiries as part of the role.
• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.
• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement.

Cross-Team Collaboration and Advocacy

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements. 
• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues.
• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities.
• Attend project planning meetings to ensure high-quality supporter care and brief the team on new projects.
• Play an active role in key business projects championing the supporter voice.

Continuous Improvement

• Demonstrate a proactive approach to improving processes, reducing response times and enhancing supporter satisfaction.
• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders.

Volunteer and Digital Engagement

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively.
• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts.

Other

• Undertake such other duties as may be reasonably required of the post.

The Person

Knowledge, Skills and Experience

Essential:

• Experience in working in a high in-bound volume (emails/call) customer or supporter experience environment
• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members.
• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.
• Excellent interpersonal and communication skills, including the ability to write to a high standard.
• Strong numerical skills and the ability to use and interpret data.
• Ability to adapt style, tone and content to a relevant audience.
• Experience delivering excellent supporter or customer care
• A team player, able to develop collaborative, strong and effective working relationships.
• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.
• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).

Desirable:

• Interest in walking and/or being an advocate for the outdoors and natural environment.
• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment
• Experience working within or alongside fundraising or membership teams.
• Experience in providing insight and reporting in a supporter or customer facing environment.
• Experience in working with volunteers, with an understanding of volunteer motivations and needs
• Knowledge of relevant regulatory and legal requirements that impact charities.
• Experience working with third party suppliers.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.
• Empathetic and patient, with a genuine desire to help members and supporters.
• Positive and professional attitude.
• Proactive and self-motivated with the ability to work independently.
• Adaptable and flexible in a fast-paced environment.
• Strong sense of responsibility and accountability.
• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors. 

 Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.