Research and insight manager jobs

SENIOR INSIGHT MANAGER (AUDIENCE, BRAND & MARKETING)

Salary: £49,000 - £53,000 per annum

Reports to: Senior Manager - Consumer Insight & Experience

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London w/ high-flex (1-2 days per week in the office)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: Thursday 26 June 2025, 23:55

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone who wants to develop their skills, someone like you.

The Senior Insight Manager (Audience, Brand & Marketing) will be responsible for overseeing the Consumer Insight and Experience (CIX) team's Audience, Brand and Marketing-focused activity. Managing two direct reports, you will ensure that we deliver high-quality one-off and longitudinal insight projects that influence decision-making across the Marketing, Fundraising, and Engagement department.

What will I be doing?

What skills will I need?

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

Philanthropy & Alumni Engagement (P&A) provides a fundraising and alumni engagement function in support of King’s College London. We are proud to work with colleagues across the university and its health partners to help them serve society through world-leading education, research and healthcare.  Our work also includes a partnership with the Maudsley Charity in support of children’s mental health initiatives between the university’s Institute of Psychiatry, Psychology and Neuroscience and the South London & Maudsley NHS Trust.

We are a committed team that brings together fundraisers working across different channels, alongside colleagues who promote King’s College London’s engagement with its worldwide alumni community. Our work is underpinned and enhanced by a range of dedicated professionals in supporting areas covering proposition development, supporter engagement, supporter operations and business operations.

We have an impressive, well-established track record of success in securing support that allows the university and partners to deliver on their missions. This includes our global, award-winning World Questions: King’s Answers campaign, which set the standard in the sector and enabled us to raise substantial funds to help tackle some of the world’s biggest challenges. Ambitious and innovative, the team has won awards such as a CASE Platinum Award for Fundraising and a CASE Gold Award for Donor Relations and Stewardship. We are strongly values-driven with a focus on sustaining an excellent and supportive culture, which we see as key to creating a successful team that can support the university and its partners in making a real and positive difference to the world we live in.

More on King’s College London

King’s College London is an internationally renowned university delivering exceptional education and world-leading research. The university is dedicated to driving positive and sustainable change in society and realising our vision of making the world a better place.  Through its commitment to exceptional education, impactful research and genuine service to society, King’s College London is creating positive change in its communities, both in London and on the world stage. The Strategic Vision 2029 looks forward to King’s College London’s 200th anniversary in 2029 and sets out ambitious plans in five key areas: 

· Educating the next generation of change-makers;

· Challenging ideas and driving change through research;

· Giving back to society through meaningful service;

· Working with our local communities in London;

· Fostering global citizens with an international perspective.

About the role

We're seeking an exceptional Head of Prospect Research to lead our talented research team through this pivotal period of growth and innovation. This is your opportunity to:

· Shape the future of philanthropic giving at one of the world's leading universities

· Lead a high-performing team that drives strategic fundraising decisions

· Play a critical role in an ambitious campaign with transformative potential

· Build relationships with senior stakeholders across King's and our partner institutions

· Develop innovative approaches to prospect research in a dynamic higher education environment

We are offering you:

· The opportunity to play a pivotal role in an ambitious fundraising campaign

· A collaborative and supportive environment where your expertise will be valued

· Flexible working arrangements that balance on-site collaboration with remote productivity

· The chance to work with world-leading academics and healthcare professionals

· A diverse and inclusive community where differences are celebrated

You will be a strategic thinker with a passion for enabling philanthropic success through insightful research and analysis, bringing the essential skills listed below. If you're ready to lead a dynamic research function that enables transformative philanthropy, we'd love to hear from you. Together, we can build relationships that will change lives and make a lasting impact on society.

This is a full time (35 Hours per week), and you will be offered an indefinite contract). P&A has a hybrid working approach, with a minimum of 40% of time in the office. Typically, this equates to two days per week, but we’re very happy for colleagues to be in more frequently if they so wish.

About You

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

· Demonstrable experience of successful prospect research within academia or not-for-profit sector

· Experience and understanding of data analysis, statistical methods and prospect management techniques to support philanthropic income generation

· A sound understanding of the Data Protection Act, and proactivity in maintaining awareness of the developing principles of the General Data Protection Regulation in the UK

· Collaborative approach with demonstrable ability to build and sustain effective working relationships, exhibiting a strong focus on service to stakeholders

· Experience of managing and developing high-performing teams, including transferring skills to others, and mentoring junior staff

· Proven ability to communicate confidently and professionally with senior leaders, academics, and other high-level stakeholders

· Strategic vision with a proven ability to identify new opportunities for developing fundraising programmes

Desirable criteria

· A sound understanding of the role of alumni relations and fundraising within universities

· Awareness of current issues in Higher Education and the philanthropy sector

· Strong analytical skills with the ability to apply knowledge creatively and share the insight through strong presentation skills

· Experience of contributing to institutional gift acceptance or ethical review processes

Further Information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community. In P&A we want to build a diverse team, which represents the communities served by the organisations we support.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We are open to discussing flexible working arrangements, including part-time, compressed hours and/or job shares, as appropriate and in the context of the business needs associated with the role.

Closing date: Sunday 22 June 2025.

At Young Sounds UK our mission is to help musically talented young people from low-income families fulfil their potential. We're seeking our first Evaluation Director to join a small, thriving organisation and lead our evaluation strategy. Working collaboratively with colleagues, you will generate insights that strengthen programme delivery, and how we understand and share our impact.

For full information on this role, including key responsibilities and person specification, please view the job pack.

The closing date for applications is Monday 14 July 2025 at 12 noon.

About Young Sounds UK 

Young Sounds UK exists because musical talent is everywhere but opportunity isn’t: family finances and other obstacles too often get in the way. We’re here to change this in two key ways:

• We support young musicians from low-income families with funding and other help 
• We support music education through training, advocacy and research.

Established in 1998 we work across genres and across the UK. Our four programme areas are: 

• Discover: training teachers in how to spot young people’s musical potential 
• Connect: targeting and sustaining young people’s emerging talent through strategic support
• Thrive: funding young talent UK wide through annual grants and tailor-made help for individual musicians
• Innovate: leading new thinking and action on talent development

Role overview 

Young Sounds is a reflective organisation. We’ve always invested time and effort in seeking out, understanding and demonstrating the difference our programmes are making. We believe in learning from experience. This is what we mean by evaluation.

We have recently secured funding to build on our evaluation work to date, and it is a priority for us to more fully embed evaluation throughout our work – the Evaluation Director will be critical to us achieving this. The Evaluation Director is a new role and will lead the development and implementation of Young Sounds’ evaluation strategy, ensuring that our work is evidence-based and impactful.

Key areas of responsibility 

• Evaluation strategy and organisational learning 
• Programme evaluation 
• Organisational capacity and culture 
• Research and policy engagement 
• Quality assurance and reporting 

Title: IT Service Desk Manager 

Reporting To: Director of Operations 

Location: Hybrid, with a minimum of three days per week in the office. Our office is based near Latimer Road, London.

Salary: Up to £50,000 per annum 

Hours of Work: 40 hours per week (inclusive of a one hour paid daily lunch break)

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 3rd July 2025, 5pm 

Job Summary
Oversee our helpdesk, which acts as the first point of contact for requests for support from our staff and volunteers. Lead business as usual IT operations and support so our people have the tools they need to carry out their work. Work with correspondents to solve problems, allocate team members to tasks, resolve issues, and constantly improve processes, standards and service quality.
Key Responsibilities

Helpdesk

• Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
• Oversee first-line support and provide second-line support for inbound enquiries, troubleshooting and solving cases wherever possible
• Identify common or emerging issues and support with identifying root causes to continually improve the service
• Engage with colleagues to escalate more complex issues for further support, coordinate their resolution if appropriate, and manage stakeholders
• Support and troubleshoot hardware and software issues, deliver induction training for new starters, and assist with access management and offboarding

Team Leadership and development

• Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
• Follow, develop and suggest improvements to processes and documentation on how to respond to queries
• Modify or create processes as required in consultation with lead members of Operational, Technology and Security teams
• Make sure work is correctly logged to monitor workload across the team, and provide additional support where necessary
• Actively contribute to the development of the organisation to ensure it remains relevant, effective and of the highest quality

Devices and software

• Work with the technical team to ensure we deliver the IT service following industry best practice. Address gaps as required and continually monitor their effectiveness
• Maintain secure device build, patching according to policy, and ensure we have the means to consider, distribute and maintain approved software
• Manage a plan of joiners/movers/leavers, asset replacement, ensuring requirements handled in good time

Monitoring and KPIs

• Monitor the effectiveness of operational service, identify and respond to issues
• Maintain KPIs agreed with the Head of Operations and the Security Lead

Privacy, security, and audits

• Collaborate with the security team and auditors. Ensure services are delivered according to the ISMS objectives
• Action audit findings and collaborate on tackling systematic issues identified
• Routinely audit performance to make sure work is always of the highest standard and provide reports where necessary
• Ensure information is kept confidential, handled sensitively, and retained in accordance with our policies

Person Specification
Essential

• Experience of managing a small support team, with a desire to support and help others
• Understanding of helpdesk management and how to manage work and resources
• Good skills in managing devices and software
• Knowledge of GDPR (main concepts and principles)
• Working knowledge of a variety of devices and systems such as Windows, Mac/iOS, Chromebooks, Google Workspace
• Analytical, with a logical approach to problem-solving
• Excellent communicator both written and verbal
• Able to remain calm under pressure
• A collaborator who can consider others’ perspectives
• A quick learner and keen to learn new tools and skills
• Flexible and able to work on a wide range of activities
• Able to manage own time, confirm priorities and expectations
• Independent, but knows when to ask questions
• Understand when to make decisions and when to engage a wider group
• Comfortable dealing with ambiguous situations and objectives

Desirable

• Exposure to ITIL or knowledge of ITIL Foundation
• Experience with Jira and Salesforce

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023  

Ready to drive real-world change with your digital expertise? 

At Prostate Cancer Research, we're making huge strides. Our supporter base has tripled in the last year, our campaigns are making national headlines, and we're investing heavily in growth. We now need a passionate Senior Digital Acquisition Executive to help us seize this momentum. 

This is more than just a job; it’s a chance to build something new. You will have the autonomy to shape our digital acquisition strategy from the ground up. You'll be the driving force behind our paid social and email campaigns, creating compelling journeys that turn clicks into loyal supporters.

We’re not just looking for someone to run campaigns; we're looking for an innovator who will test, learn, and lead us into new digital territories. 

Your Mission

• Spearhead our digital acquisition across paid social, email, and new channels you identify. 

• Design and execute engaging supporter journeys that maximise conversion and long-term value. 

• Analyse performance, share insights, and drive a results-focused fundraising culture. 

Why Join Us? 

• Impact: This is a new role with the potential to shape the future of our individual giving. 

• Growth: We are committed to your professional development within a supportive team. 

• Benefits: We value our people. Enjoy flexible working, private BUPA healthcare, a competitive pension, and more. 

If you're an ambitious digital marketer who thrives in a dynamic environment and wants to fight prostate cancer, we encourage you to apply. 

Key Responsibilities  

Digital Acquisition and Fundraising 

• Develop and implement acquisition campaigns and activity to attract new supporters through social platforms, both paid and unpaid, search engine advertising, and email marketing. As well as novel and innovative platforms and opportunities as identified.

• Analyse metrics and data, reporting on KPI’s, budget and spend, and work to constantly test and optimise campaigns to exceed targets and improve return on advertisement spend / return on investment.

• Ensure regular monitoring of performance across all activities and make necessary adjustments to maximise net income opportunities.

• Analyse and share the results of campaign activity. 

• Support forecasting and budget planning on Digital marketing activities within the IG budget.

• Develop and execute digital campaigns, including where the ultimate conversion is via traditional channels such as telephone or mail, taking an integrated approach, to acquire and convert new supporters. 

• Create and optimise content and digital journeys to maximise conversions and build loyalty. This will include elements of creative fundraising writing, concepting and messaging development, and some visual design development.

• Generate and utilise insight within digital campaigns to improve results.

• Support the organisation in developing the website to be optimised for fundraising, make recommendations to improve performance, optimise content and landing pages, recommend and make the most of on-site technologies and plugins that can help drive our performance. 

• Stay abreast of emerging digital trends and technologies, ensuring our online fundraising efforts remain innovative and effective. 

Stewardship and Supporter Experience 

• Maintain a good level of understanding of our supporters' behaviours and motivations to create and implement stewardship content and journeys, feedback and respond to queries and enquiries relevant to IG activity.

• Work with the team to ensure all supporters are thanked and updated in an appropriate and timely manner and all interactions and activities are in line with our supporter promise. 

• Ensure supporter journeys are segmented and personalised wherever possible.

• Cultivate deeper engagement with supporters beyond transactional interactions, exploring opportunities for meaningful dialogue, feedback mechanisms, and a sense of community. 

• Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support. 

• Work with the wider PCR team to maximise opportunities for fundraising and patient impact including via cross selling with different audiences.

• Develop engaging supporter communications and assets for all channels, for example email headers, landing pages, social ads – which drive action and deepen engagement with the cause.

Collaboration and Development  

• Work with Agile principles in mind, together with the IG Team and collaborating colleagues across the organisation, to plan and deliver high quality work.

• Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes, improving both supporter & patient perceptions of PCR.

• As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders and supporters. 

• Build strong relationships with partners, freelancers and consultants, agencies, and suppliers as needed to support the delivery of individual giving activity.

• Maintain curiosity and a desire for learning and professional development, be responsible for developing your skillset and knowledge to improve in the role and further PCR’s mission.

Database and Compliance 

• Hold a good working knowledge of key aspects of data protection law including GDPR and PECR, and the Fundraising Code of Practice.

• Work with our tools and seek to improve knowledge and use of these, including but not limited to Access CRM, Fundraise Up, Google Analytics 4 (G4A) and MailChimp.

• Adhere to all PCR policies and abide by the code of conduct and other related guidance in the PCR Staff Handbook. 

Skills and Competencies 

Our ideal candidate would have the following: 

• Proven experience in digital acquisition for charity or social cause, or in paid digital marketing or advertising in commercial roles. With demonstrable campaign management experience and expertise setting up and managing campaigns in Meta business suite, Google paid advertising and email marketing.

• Evidence of leading successful digital / integrated digital campaigns leading to significant sales/income/lead generation. 

• The ability to motivate and inspire audiences through content and creative writing and storytelling for digital channels. 

• The ability to monitor and manage income and expenditure against targets as well as forecast and report on digital campaigns across all channels. 

• Knowledge and experience of trends and dynamics in digital fundraising (ideally), including audience identification and optimisation strategies including with new technologies like AI tools. 

• Experience and a track record of working on landing page optimisation and on-site conversion funnel improvements.

• A good understanding of individual giving best practices, trends, and regulatory requirements.

• Experience moderating digital campaigns or working with others to do so (knowledge of issues and best practice) and providing excellent supporter/customer support as needed.

• A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters our campaigns and communications or who gets in touch with us directly.

• A collaborative and innovative mindset with a desire to test, learn and work with stakeholders cross-functionally including internal stakeholders and external consultants or agencies, to develop new activities and campaigns, and achieve strategic goals. 

• A good communicator and team player, with a willingness to pitch in and support the goals of the team and wider organisation as a whole.

• Experience working within Agile project management would be beneficial. 

• Experience collecting content from patients, beneficiaries, or key subject matter experts in the form of written interviews, photos and/or video, and developing this into marketing assets would be desirable. 

• A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising. 

• Good knowledge of WordPress website optimisation and plugins or strong desire to learn. 

How to apply?

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience. There will be a two-stage interview process. The first interview will be online, and the second will be a more informal in-person interview at our offices in London.

For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat.  

For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age. 

The Involvement and Engagement team at Alzheimer’s Research UK is responsible for delivering a wide portfolio of activities to increase understanding of dementia, engage and involve the public and people affected by dementia with research and promote the work of Alzheimer’s Research UK. The team work closely with people affected by dementia to gather their insights to shape our work and campaigns. 

The team is part of the Information and Involvement department. The department’s mission is to improve understanding of dementia and the diseases which cause it and encourage and support the public and people affected by dementia to get involved in research.

The manager leads on the development of a wide range of activities, such as coordinating meetings with the Lived Experience Involvement Group; the online public engagement programme; and managing the Inspire Fund community engagement grant scheme. The role has responsibility for monitoring, evaluating, and reporting on the impact of the public involvement and engagement programme. In addition, the role holder will identify improvements and undertake strategy development and implementation working with the Head of the Department to deliver this.

Reporting to the Head of Information and Involvement, the Manager has two line reports, and the team works closely with colleagues across the Policy, Communications and Involvement Directorate, notably the Information Services and Policy teams. The team also has regular interactions with people affected by dementia and supports the wider charity in engaging effectively with supporters about dementia research. They work closely with colleagues in the Research and Partnerships directorate, and Volunteering and Events teams to deliver activities.

This is a 12-month fixed term contract to cover a period of maternity leave. This role will be known internally as Involvement and Engagement Manager

Main duties and responsibilities of the role:

Lead the Involvement and Engagement team

· Work with the Head of Information and Involvement to plan and implement involvement and engagement programmes to support the development of the charity’s goals.

· Implement the Involvement and Engagement strategy for Alzheimer’s Research UK, ensuring a varied portfolio of opportunities, with a focus on reaching diverse and underserved audiences.

· Line manage two Involvement and Engagement Officers, setting objectives, with responsibility for their personal growth and development, and that of the team.

Implement the involvement of lived experience across the organisation

· Lead the management of the charity’s Lived Experience Involvement Group, overseeing the recruitment, onboarding and ongoing engagement of volunteers with lived experience of dementia.

· Lead and manage the planning of involvement activity, including a calendar of events and activities for the lived experience group, to include regular online meetings, in person events, and opportunities to contribute to ARUKs strategic initiatives and campaigns.

· Responsible for ongoing monitoring and evaluation of involvement activities, ensuring volunteers are aware of their impact, communicating impact of involvement both internally and externally to the organisation.

· Responsible for championing the value and impact of involvement across the organisation, seeking new involvement opportunities and working towards embedding involvement in key areas of the charities work.

· Work closely with and support the Research Involvement Manager with implementing involvement of lived experience in research programmes, also with external requests for support with involvement in research.

· Ensure processes to manage a database of lived experience volunteers are robust and up to date and that policies and procedures are adhered to.

Deliver public engagement programmes and activities

· Deliver the Inspire Fund community engagement grant scheme, managing the application and awards process, monitoring ongoing grants, supporting grant holders and reporting on impact.

· Oversee the planning and coordination of the public engagement events programme, including supporting the Involvement and Engagement Officer with delivery of the online public engagement series and other events.

· Working closely with colleagues in the Research team support and facilitate dementia researchers to deliver public engagement activities, providing guidance and resources as required.

· Work with the Involvement and Engagement Officers to maintain existing engagement resources and promote their use across the charity. Develop new engagement resources that can be used across a variety of events.

· Support colleagues across ARUK to build skills and confidence talking about dementia and research, and how to engage with their audiences.

What we are looking for:

· Graduate or equivalent level of education in biomedical sciences, science communication or similar.

· Experience of discussing and communicating health or research matters to the public.

· Experience of working with people affected by a long-term health condition and supporting their contributions to organisational activities or research.

· Experience of leading outreach, engagement and involvement/or involving the public with research.

· Strong experience of planning, coordinating, and delivering involvement and engagement events.

· Relevant project management experience.

· Experience working in an involvement, engagement, or public facing role or similar.

· Experience of working across partnerships, building strong working relationships (internally and externally).

· Strong and effective written and spoken communication skills, ability to tailor to lay audiences.

· Good knowledge of the research process and how the public can play a part in that process.

· Knowledge and understanding of engagement and involvement methods drawn from academia, health research or the charity sector.

· Ability to identify and develop creative opportunities for public engagement and involvement and discussion emanating from scientific research.

· An eye for creativity and innovation, and ability to grow personal network of professional contacts and create new opportunities for engagement and involvement.

· Excellent organisational skills; the ability to manage a number and variety of tasks to multiple deadlines.

· Ability to communicate appropriately with people affected by dementia and their families.

· Willingness and ability to travel independently in the UK occasionally and to work outside of regular office hours when needed.

· A confident, friendly and professional attitude; would feel at ease representing the charity to a range of audiences.

· Working with independence, intelligence, drive and initiative.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £44,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 29th June 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Gifts in Wills Manager

Harrogate, North Yorkshire

We offer hybrid working and we are committed to paying the Real Living Wage.

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

The Benefits

We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Gifts in Wills Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

The Role

As our Gifts in Wills Manager, reporting to the Head of Fundraising and working closely with colleagues from across the charity, you will be responsible for implementing and delivering all aspects of the legacy strategy, including pipeline development, supporter acquisition and stewardship. 

You will develop and use insights to enhance the supporter experience, build relationships with solicitors and Will writing companies to promote the charity’s legacy offer and embed a Gifts in Wills culture across all stakeholders to ensure growth plans within this important income stream are achieved.

Specifically, you will:

Supporter Experience

• Develop and, with the support of colleagues, deliver exceptional customer journeys and on-going stewardship for Gifts in Wills prospects, enquirers and pledgers including written and verbal communications.

Data and Insight

• Ensure relevant details, interactions and preferences for all prospects, enquirers and pledgers are recorded accurately on the charity’s CRM resource.
• Work with colleagues to monitor levels of affinity and engagement amongst prospects, enquirers and pledgers, using insights to improve the Gifts in Wills supporter experience.

Gifts in Wills Proposition

• Work with colleagues in the Marketing Team to develop a Gifts in Wills proposition and marketing plans to acquire new supporters and build the legacy pipeline.

Culture

• Champion Gifts in Wills across the charity, ensuring all colleagues and stakeholders are aware of the importance of legacies and are comfortable communicating with supporters about this way of giving.

Management and Legacy Administration

• Lead the Yorkshire Cancer Research Legacy Steering Group (marketing, administration, and fundraising) to review performance and develop operational plans to deliver the strategy.
• Work with the Legacy Administrator to monitor and progress legacy gift notifications, establishing working relationships with professional executors, next of kin and lay executors as required.

About You

To be considered for this role, you will need:

• To be educated to A-level or equivalent level.
• To have evidence of continued professional development.
• To have experience of working in a similar role to acquire and steward supporters/customers.
• To have experience of using insight to inform decision-making.
• To have experience of collaborating with other teams to develop appealing propositions and attractive marketing communications.
• To have experience of developing clear Key Performance Indicators and reporting against.
• To have excellent interpersonal skills with the ability to build strong relationships.
• To be happy to work independently and to ask for support where this is needed. Also likes to work with, and support, colleagues as part of a team working towards a common goal.
• To have excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences.
• To have high levels of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.
• To be confident working with MS Office and customer/ fundraising databases.
• To have strong organisational skills and performs work to an extremely high level of accuracy.

Application

Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 27 June 2025. Please read our privacy notice before applying.

Yorkshire Cancer Research is a responsible and flexible employer.  We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website. 

Location: Bath, United Kingdom (Hybrid – 2 days in office)
Salary: £31,862.76
Hours: 37.5 hours per week
Contract: Permanent, Full-time
Closing date: Sunday 29 June 2025 11:59pm

At Bath Cats and Dogs Home, we believe every cat and dog deserves the chance to live a healthy life in a loving home. From rescue and rehabilitation to rehoming and outreach, we’re here to transform lives — and none of that is possible without our incredible supporters.

We’re looking for a creative Individual Giving Manager to lead and grow a vital area of our fundraising. With responsibility for a portfolio spanning regular giving, cash appeals, in-memory giving, legacy marketing, raffles and lotteries, with a strong and committed supporter base, you’ll develop compelling campaigns that connect with supporters and grow and expand our supporter base.

This is a pivotal role in a collaborative, supportive team – and a chance to shape how we tell our story, steward our donors, and secure the future of our work.

About the role

As the Individual Giving Manager you will:

• Plan and deliver exciting and engaging multi-channel fundraising campaigns
• Use data and insight to drive performance, monitor results, and build cases for growth
• Lead on supporter journeys, working closely with our Comms and Animal Operations teams
• Line manage our Individual Giving Assistant, helping them develop and thrive
• Manage income streams forecast to raise £300,000+ this year, with clear ambitions for growth

This is an exciting time to join us. We’ve just completed a major redevelopment of our Vet Suite, Animal Intake, and Rehoming rooms — and we’re working in brand new, open plan office onsite with plenty of opportunity to meet the cats and dogs and see firsthand the difference your role makes e as we develop a bold new strategy for the future.

About you

We’re looking for someone who’s confident leading IG, RG, or prize-led fundraising programmes, ideally with:

• Strong experience in direct marketing and/or digital fundraising
• A collaborative mindset and data-driven approach
• Excellent project management and communication skills
• CRM confidence (Raiser’s Edge is a bonus)
• A passion for animal welfare and excellent supporter experience

What we offer

• 25 days’ holiday + bank holidays (pro rata for part-time)
• Flexible, hybrid working (2+ days in office)
• 3% employer pension contribution (Smart Pensions)
• HSF health plan and free eye care
• Discounted pet care at our on-site Vet Suite
• Cycle to Work scheme and Perkbox membership

For an informal, confidential conversation, contact:
Nathan Fuller – Head of Fundraising and Trading
nathanfuller (at) bcdh. org. uk

Apply by 11:59 on Sunday 29 June 2025
Join us and help give every animal the second chance they deserve.

Job Title: Senior Data and Insights Officer
Organisation: Get Further
Location: London / Remote (with occasional travel to London office)
Salary: £30,000–£35,000 per annum (including £2k London weighting)
Contract: Permanent, Full-time (37.5 hrs/week)
Start date: ASAP
Closing date: 10am 23rd June

Help tackle educational inequality with data that makes a difference.

At Get Further, we believe all young people deserve the chance to succeed in English and maths. We are an award-winning charity providing tailored tuition and support for students in Further Education to help them secure essential qualifications and unlock brighter futures.

We are looking for a passionate Senior Data and Insights Officer to lead on impact reporting, internal evaluation and data analysis. You’ll use tools like Salesforce and data visualisation platforms to assess student progress, inform strategy, and communicate our impact to funders, partners and policymakers.

You’ll have experience managing and analysing complex data, a keen eye for detail, and a strong understanding of research and evaluation methods. If you’re data-savvy, socially driven, and want to see your insights spark real change, we want to hear from you.

Our benefits include:

• 36 days of holidays per year (including bank holidays)
• Ongoing learning and development opportunities
• Flexible hybrid and remote working
• Cycle to work scheme
• Employee Assistance Programme
• Termly ‘in-person’ team development days at our offices in London
• The opportunity to work in a progressive and socially conscious, growing organisation where we can have an outsized impact on its success and development.

ABOUT THE ROLE

As the Senior Data and Insights Officer you will work with the Chief Impact Officer, within our Impact Team. Responsiblities will include: 

Database Usage and Reporting

• Support our Salesforce Lead in creating reports and dashboards, ensuring all data is relevant, accurate and secure.  
• Use our database management system to generate reports and data analysis for the Senior Management Team, and other internal colleagues, to support marketing campaigns, fundraising campaigns, statutory information requests and organisational insight.
• Enhance our data analysis and reporting by developing predictive modelling and exploring statistical significance of our findings.
• Prepare reports for college partners, funders, and the Board, which set out our data, findings and impact,
• Confidently write about insights and findings from our data, generating learnings and recommendations for the organisation and other stakeholders.

Internal and External Evaluations

• Support the Chief Impact Officer in developing assessment frameworks to robustly measure our impact and designing dissemination plans, to best harness and communicate that impact.
• Oversee and implement internal evaluation activity, for example, finalising student surveys, focus group and interview tools.
• Review and enhance data collection tools, process, analysis, and reporting.
• Undertake qualitative and quantitative analysis of our evaluation data; and use the data to make recommendations to improve programme quality.
• Review and keep abreast of literature and research in the further education, wider education, tuition and research landscape. You will share and apply learnings to our evaluation processes and programme delivery.

 Data Quality and Assurance

• Support our ongoing compliance with GDPR across the organisation, ensuring that our data is robust, accurate and proportionate to the needs of the organisation.
• Uphold the highest standards of compliance, in relation to GDPR and safeguarding.

TO APPLY: we only take applications via our website, so to apply click "Redirect to Recruiter" which will take you directly to the job listing on our website. 

Are you experienced in UK policy and ready to lead on complex issues? Are you ready to use your policy expertise to drive meaningful change?

The MND Association is looking for a Policy Manager to shape and lead our policy influencing activities across England, Wales and Northern Ireland. In this key role, you will develop and promote policy positions that ensure our voice is heard in public debates and among decision-makers. You'll work with a wide range of stakeholders to influence change and improve support for people living with and affected by motor neurone disease. We're looking for a Policy Manager with strong analytical skills, political insight and clear communication abilities, who can work confidently both independently and as part of a collaborative team.

Key Responsibilities:

• Manage and develop policy, research and analysis work to position the MND Association in key debates
• Monitor and analyse public policy to identify barriers and propose evidence-based solutions to support campaigns, briefings and submission
• Communicate the MND Association's position through high-quality briefings, reports, submissions and speeches
• Develop and maintain relationships with policymakers, government officials, and key sector organisations
• Represent the Association in external policy and consultation forums
• Support the implementation and evaluation of the Association's Public Affairs and Campaigns strategy
• Keep internal colleagues informed of relevant policy developments
• Circulate policy positions to varied audiences in accessible formats
• Lead and support policy-related meetings, seminars and consultations
• Line-manage Policy Advisers and oversee commissioned projects where required

About You:

• In-depth knowledge of health and/or social policy in the UK
• Strong understanding of UK political systems, including Westminster and the devolved nations
• Proven experience in delivering impactful research and policy analysis
• A successful track record of policy development and influencing change
• Ability to interpret and comment on complex issues clearly and effectively
• Experience of managing staff and external consultants
• Strong planning and organisational skills with the ability to meet deadlines
• Willingness to travel across the UK and attend occasional evening or weekend events

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office at least 1 day per week. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas

• Familiarity with UK political systems, including Government departments, Westminster and the devolved nations.
• Excellent communication, negotiating, reporting influencing and negotiating skills
• Excellent planning and management skills.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

The Policy Manager role offers a chance to make a real difference while working in a supportive and flexible environment. If you have the skills, experience and commitment to drive positive policy change, we would be delighted to hear from you.

Join us as a Policy Manager and help shape a better future for people living with and affected by MND.

Impact Manager Job Description and Person Specification

Job Title: Impact Manager

Role Overview

This is an exciting opportunity to join Young Hammersmith & Fulham as we implement our recently approved Impact Measurement Framework. The Impact Manager will design and implement measurement systems that track progress against our strategic themes while building a stronger evidence base for the youth sector across the borough. This role will act as an impact catalyst (a change agent who drives outcome-focused thinking) for both Young H & F and its members, contributing to a 'culture of impact' where outcome measurement becomes routine and is embedded throughout our network.

Key Details

• Line Manager: Chief Executive Officer
• Salary: £38,000 - £45,000 pro rata (dependent on experience)
• Location: Hybrid -- Ed City Campus, Hammersmith & Fulham, and remote working (with regular on-site presence at Young H & F office and member locations)
• Contract: 12 months with potential for extension; Part-time (16-24 hours per week)
• Annual Leave: 25 days per year (pro rata) plus bank holidays and the Christmas closure period
• Start Date: September 2025

Key Responsibilities

Core Functions

System Design & Implementation

• Develop a comprehensive measurement system aligned with Young H & F's strategic themes and SMART targets (specific, measurable, achievable, relevant, time-bound goals)
• Create user-friendly data collection tools and templates for member organisations
• Establish baseline engagement metrics for all 100+ members and implement regular Net Promoter Score tracking
• Design and launch a pilot impact measurement programme across five member organisations

Data Analysis & Reporting

• Lead creation of quarterly insight reports and annual impact reports for stakeholders
• Develop compelling data visualisations and reporting formats for diverse audiences (trustees, funders, members, young people)
• Interpret data to identify trends and provide actionable recommendations to inform operational decisions

• Support team reporting to partners and funders

Member Engagement & Capacity Building

• Champion the value of impact measurement among member organisations
• Develop practical guidance materials and "low investment, high impact" data collection approaches that respect members' time constraints
• Support integration of outcome measurement into daily activities and member visits
• Design flexible delivery options for training and support (in-person and virtual)

Additional Responsibilities

Research & Innovation

• Conduct a member engagement audit to establish current baselines
• Implement efficient data collection at events and develop youth-led research approaches (research designed and conducted by young people themselves)
• Stay current with youth sector research and policy developments
• Track partnership funding and outcomes data

Quality Assurance & Compliance

• Maintain best practice standards in charity impact reporting
• Ensure full compliance with data protection legislation
• Implement appropriate data analysis tools and methods
• Align data strategy with organisational strategic plan

System Management

• Support implementation of impact data capture within our Plinth system (our internal database)
• Train team members on system usage for recording impact metrics
• Provide regular progress reports on agreed outputs and outcomes

  Person Specification

  Essential Skills and Experience

• Impact Framework Design: Experience creating measurement frameworks for charitable and youth-focused organisations
• Data Analysis: Proven ability to manage datasets, derive insights, and make data-driven decisions
• Capacity Building: Experience supporting skill development within small organisations
• Technical Skills: Familiarity with data visualisation tools and both quantitative and qualitative analysis methods
• Communication: Ability to present data clearly to diverse audiences (from young people to board members)
• Sector Knowledge: Understanding of challenges and priorities within the youth sector
• Trust-Based Approaches: Knowledge of collaborative, relationship-centred methods in impact measurement
• Personal Qualities: Meticulous attention to detail, excellent organisational skills, ability to work independently, proactive and solutions-focused mindset
• Values Alignment: Commitment to fairness, equality, and respect, aligned with Young H & F's values

• Desirable Skills and Experience

• Experience with membership organisations
• Knowledge of the Hammersmith & Fulham voluntary sector
• Experience in youth participation methodologies (approaches that meaningfully involve young people in decision-making)
• Familiarity with Net Promoter Score and member engagement metrics
• Experience designing and implementing pilot programmes

Benefits

• 7% Employer's pension contributions
• Travel and hospitality expenses covered
• Work phone provided
• Death in service payment of three times your salary
• Cycle to Work Scheme
• Tech Scheme for discounted personal laptops/smartphones
• Optional one-to-one external support for personal development
• Training opportunities
• Team lunches and away-day activities

Key Relationships

Internal: CEO, Communications and Marketing Manager, Relationships and Grants Manager, Membership Engagement and Sector Development Manager, Trustees, Project Support and Administration Officer

External: Young H & F's 100+ member organisations, pilot impact measurement cohort, Hammersmith and Fulham Council, funders and partners

About Young Hammersmith and Fulham

Young Hammersmith and Fulham is a membership charity dedicated to supporting young people and children's voluntary organisations in our borough. Our vision is to make Hammersmith & Fulham the best place in London for young people. Our mission is to assist our members in providing meaningful and memorable opportunities for young people.

We support over 100 organisations through exclusive member-only grants, funding support, targeted training, and other opportunities. Our free membership scheme benefits voluntary organisations that help children, young people, and their families in the boroughs of Hammersmith and Fulham.

Our 2025-2027 Strategic Plan

Development - Strengthening member capacity and quality to enhance opportunities for young people

Resources - Expanding impact through partnerships and effective grant distribution

Futures - Amplifying youth voice, developing leaders, and increasing participation for positive change

How We Work

• Securing funding for organisations to collaborate
• Providing grant funding
• Capacity development through networking, training, and qualifications delivery
• Campaigning for the rights of children and young people

Our Values

Accountability: Taking responsibility for using resources efficiently to achieve measurable results

Ambition: Setting aspirational yet realistic goals through informed partnerships and cooperation

Collaboration: Respecting and valuing others, recognising that diversity is a strength

Creativity: Embracing innovation and new ideas as an intelligence-led organisation

Integrity: Operating at the highest standards of honesty and behaviour, consistently acting in the best interests of children and young people

Our Principles

• Bring organisations together on equal terms
• Celebrate the cultural identity of youth organisations and young people
• Promote local development and ownership of youth provision
• Collaborate to build foundations for community involvement
• Commit to ongoing participatory review and evaluation with regular stakeholder feedback

Diversity and Inclusion Statement

Young Hammersmith & Fulham is committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds and experiences, and we do not discriminate based on ethnicity, colour, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic.

How to Apply

To apply for this position, please send your CV and a cover letter detailing your relevant experience and why you're interested in this role.

Application Deadline: Thursday 10th of July 2025

Join our friendly and mission-driven team at NFER, where you’ll help bridge the gap between research and classrooms. This is your chance to bring vital insights directly to schools – raising awareness of the NFER Classroom brand and increasing the reach and impact of our research findings within the education community.

Pay: £36,000 - £40,000 (FTE)
Contract: 18-month fixed-term contract
Hours: Part-time (21 hours)
Location: Remote within the UK, with occasional visits to our Slough office (approx. 6 times per year)
Annual Leave: 30 days plus 4 paid closure days FTE
Pension Contributions: 10% employer contributions
Family Support: Enhanced maternity/parental leave and paid compassionate leave

What you’ll be doing
In this role, you’ll be at the heart of our mission to connect schools with powerful, practical research. You’ll take a leading role in shaping how NFER communicates with educators, using your creativity and insight to bring our work to life across digital channels.

One day you might be crafting social media content that sparks conversation among teachers, the next, you’ll be writing an email newsletter that lands just right with a headteacher seeking evidence-based ideas. You’ll help turn research into engaging, accessible summaries, so schools can quickly grasp key insights and put them into action.

You’ll also update and improve our For Schools website pages, ensuring every word is useful and user-friendly. Behind the scenes, you’ll track performance using analytics, learning what works and what could work even better. And throughout it all, you’ll collaborate with researchers, designers, and communications experts to deliver thoughtful, impactful campaigns that schools actually want to read.

PERSON SPECIFICATION
Essential skills and experience:

• Experience in marketing communications or a related role
• Excellent writing skills and creative flair
• Confidence using digital tools such as social media platforms, Canva, Google Analytics and CRM systems
• Strong time management and the ability to work independently
• A collaborative approach and a clear focus on impact
• Experience working in or with schools is a bonus, but not essential.

If you meet only 70% of our essential skills, still apply; you may have skills we didn’t know we needed.

Other roles you may have experience of include: Marketing Executive, Marketing Officer, Marketing Assistant, Marketing Coordinator, Marketing Specialist, Brand Executive, Communications Executive, Digital Marketing Executive, Social Media Executive, Content Marketing Executive, Email Marketing Executive, SEO Executive

WHY NFER?
At NFER, we are recognised globally for providing trusted research, resources and insights that drive meaningful change. By joining us, you’ll contribute to a mission that prioritises impact over profit, working in an environment where collaboration, flexibility, and inclusion are valued.
What we offer:

• A supportive and inclusive workplace culture.
• Opportunities to develop your skills and advance your career.
• Flexible working arrangements to support work-life balance from day 1.
• The chance to make a real difference in the education sector.

APPLICATION PROCESS
We are reviewing applications on a rolling basis and encourage you to apply early. Shortlisting will commence from 23rd June 2025.

We are committed to creating an inclusive and accessible recruitment process. If you require any adjustments or accommodations at any stage, please don’t hesitate to contact us. We’re here to support
you and ensure a positive experience. For further details, please review the Job Information Pack.

If you’re ready to bring your skills and passion to a role that makes a difference, we’d love to hear from you. Apply now and start your journey with NFER.

Location:  Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)

About us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

Drive a consistent, user-centred experience across the applicant, client, and volunteer journeys by leading service improvements, coordinating cross-team delivery, and using data and feedback to inform continuous enhancement.

Key Activities

• Review end to end applicant and volunteer journey and ensure delivery within and across teams
• Oversee the distribution of national support for applicants across the regional client advisors teams
• Manage the experience of hearing loss services through volunteers, to ensure volunteers are well utilised and engaged within their role, and clients needs are thoroughly met
• Review criteria for volunteers and clients to ensure standards are maintained and expectations are met
• Meet regularly with colleagues across services to ensure systems thinking and consistency of experience for users
• Development of interventions when user experience can be improved, utilising the Services Design team
• Lead on the roll out of new initiatives to enhance user experience
• Review data from feedback systems, and ensure delivery standards are maintained across the applicant/client journey and volunteer teams
• Marcomms Collaboration and liaison for story gathering
• Interact with Power Bi to provide timely reports and metrics
• Delivering puppy training framework and representation and volunteers
  • Reinforce the regional representation of volunteers throughout the organisation
  • Lead on developments to continually improve volunteer experience
  • Work in close collaboration with Service Engagement Manager to ensure volunteers are positively engaged within their roles
  • An advocate for all services volunteer voices and perspectives, ensuring they are represented and listened to
  • A guardian of volunteers within the team, ensuring their needs are met to enable them to aid delivery of services
  • Establishing support frameworks

About you

Knowledge, Skills, Strengths and Behaviours

• Empathy: Understanding user needs and perspectives, along with the ability to build strong relationships and trust
• Communication: Ability to communicate effectively across departments and with external stakeholders, with experience of managing multi-disciplinary teams
• User Experience Design and Strategy: Knowledge and understanding of holistic user experience strategy
• Analytical Thinking: Data-driven decision-making and problem-solving
• Customer Journey Mapping: Use data-driven insights to inform improvements and track the partner experience over time
• User Research and Feedback: Analyse behaviour, preferences, and feedback to create actionable insights for enhancing strategies
• Project Management: Ability to manage projects, timelines, and resources efficiently, excellent time management
• Cross-Functional Collaboration: Collaborate with internal teams to ensure decisions align with business objectives
• Problem Solving and Conflict Resolution: Address issues or concerns raised regarding the user experience, working quickly to resolve any challenges
• Stakeholder Communication: Present insights, updates, and progress on projects to stakeholders at various levels of the organization
• Technology Proficiency: Familiar with analytics platforms to track and analyse interactions and behaviours
• Ability to think strategically and objectively: Experienced with working independently, take initiative, influence and negotiate at high level and with a variety of stakeholders. Clarity in thinking ability to negotiate, form strategy

How to apply

As part of the recruitment process, we are requesting:

• A comprehensive CV
• A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)

Closing date: 27 June 2025

PROGRAMME MANAGER (GIVING PLATFORMS)

Salary: £38,000 - £42,000 per annum

Reports to: Senior Manager - Giving Platforms

Department: Marketing, Fundraising & Engagement

Location: Stratford w/ high-flex (1 - 2 days per week in the office)

Employment type: Fixed-term contract until May 2026

Working hours: 35 hours per week

Closing date: Sunday 22 June 2025, 23:55

Interview date: w/c 30 June 2025

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you.

We have an exciting opportunity for you to join us as a Programme Manager (Giving Platforms). We need you to manage and coordinate cross-functional delivery teams, including external fundraising platform partners. You'll ensure the efficient implementation of a shared, insight-driven, and audience-led vision, to deliver CRUK's commitment to research.

In this role, you'll foster an empowered culture within cross-functional teams, building a collective sense of shared ownership of end-to-end outcomes, while maintaining oversight of the entire delivery process and its role in MFE-wide operations and outcomes.

What will I be doing?

• Driving continued growth of CRUK audiences and supporters by proactively managing the delivery of the Giving Platforms programme with implementation plans, working collaboratively and cross-functionally across MFE and beyond, within the allocated budget

• Ensuring that agile cross-functional teams deliver against shared audiences, volume, value, contribution and other objectives, by effectively managing activities, while empowering team members to make decisions

• Collaborating with MFE Proposition teams to develop understanding of their audience needs and income objectives, and supporting them to achieve this by implementing tests and initiatives that leverage opportunities on third party and CRUK owned giving platforms

• Driving a culture of end-to-end delivery, building excellent working relationships, and ensuring a collective understanding of the Giving Platforms programme

• Ensuring that standards are set and upheld for proposition squad processes and culture - including frequent touchpoints and communication cross-functionally, in conjunction with the Senior Programme Manager, Programme Community of Practice and any external benchmarking of best practice in our sector

• Ensuring sound resource allocation plans, proposition briefs and business cases are developed

• Facilitating group activity e.g. proposition squad or working group, including cross-functional decision making, dependency, risk, and issue mediation

• Effectively and efficiently coordinating any changes to the implementation plan, using tools such as service blueprints, working in collaboration with Internal stakeholders, to ensure than any amendments are driving the product/proposition towards the desired outcome

• Working with the Senior Manager (Giving Platforms) and Programme Community of Practice to establish appropriate governance frameworks

• Working with external stakeholders, such as third-party fundraising platforms to meet CRUK in year and long-term goals

What skills are we looking for?

• Experience of project management principles and methodologies - aligned to the need of the programme and best practices

• Proven ability to manage complex projects involving multiple stakeholders either within a charitable or commercial environment

• Strong facilitation skills, including the ability to effectively manage cross-functional teams and meetings to deliver the required outcome within the time allocated

• Ability to work within a complex and ambiguous environment, ensuring speedy decision-making and timely resolution of issues, including the ability to understand, work and communicate with both technical and non-technical stakeholders

• Adoption of a growth mindset-constantly seeking ways to improve and champion existing processes and approaches within the wider business

• Communication skills, both verbal and written, with the ability to influence and negotiate effectively within a cross-functional and cross-disciplinary environment, explaining complex information clearly at a senior level

• Strong commercial skills and financial awareness.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.